Name _______________________________
WORKSHEET 12 – USE OF IT IN EVERYDAY LIFE
Make sure that you are familiar with all of the information detailed in this
booklet. There are a number of tasks for you to carry out, be sure to read the
information fully whilst completing the tasks. You could be asked about any of
this in the test!
Use the theory notes in the worksheet 12 section of the teach-ict.com
site to help you complete this booklet.
TASK 1: COMPUTERS VS PEOPLE
There are some situations where it is more appropriate to use a computer rather
than a person to carry out tasks.
Write each task below under the correct heading in the table:
adapt to the unexpected
perform fast, accurate mathematical calculations
apply judgement
perform easily automated tasks
have human emotion for dealing with customers
be safer in dangerous situations
perform repetitive tasks accurately
use initiative
COMPUTER SYSTEMS
BENEFITS DRAWBACKS
perform fast, accurate
adapt to the unexpected
mathematical calculations
perform easily automated tasks apply judgement
have human emotion for
be safer in dangerous situations
dealing with customers
perform repetitive tasks
use initiative
accurately
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TASK 2: IT AND BUSINESS
Identify some of the IT and computer systems which might be used in a business.
Add them to the diagram below.
Stock Control
System
communication
Finance records and
Accounts documents
Payable IT
system
s in
busines
s
sales and transactions
marketing processing
Write down the extra fact(s) that you found out for yourself about one of these
systems:
For 57% inbound practices provide the highest quality leads to their
sales team. 44% would characterise the relationship between sales
and marketing as aligned. However, only 22% of sales people say
that marketing is their main source of leads. 43% source their leads
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TASK 3: IT AND BANKING / INSURANCE
Automated Teller Machine
1. What do the letters ‘ATM’ stand for?
2. In your own words, explain why ATMs are so popular with customers
ATM’s are a fast way of banking as you don’t have to wait the long process of counting and
handling money personally at the bank cash desk.
3. In your own words, explain why ATMs are so popular with banks
ATM’s are a fast way of banking as you don’t have to wait the long process of counting and
handling money personally at the bank cash desk.
4. What are the benefits to customers who bank online?
Customers who bank online do not have to physically go to a bank and wait in a long line in order to
do their banking.
5. What are the benefits to banks who offer online banking?
Customers who bank online do not have to physically go to a bank and wait in a long line in order to
do their banking.
6. Identify one possible problem with online banking
One possible problem is transactions online as people would want their own privacy transacting
their money without hackers seeing their personal insformation.
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7. Why do you think that insurance companies need to use computer systems?
In the insurance industry, computers are use in analysing insurance data and for figuring out
premiums, billing, investment, analysis, policy approval, keeping track of policy holders, records
and processing claims.
8. Which of the following types of computer do you think that a bank and
insurance company would use?
Supercomputer
Mainframe ✔
Desktop PC
Laptop
Palmtop
TASK 4: IT AND AIRLINES
A public information An online ticket booking
system at an airport would system would be used to
be used to inform allow potential customers to
passengers and airport self-book and pay through
staff about any changes your website.
and processes of
Air traffic controllers need to use computer systems tocommunicate with
pilots throughout their entire flight, relaying information back and forth
between incoming and outgoing flights
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TASK 8: IT AND HEALTHCARE
Use the words below to fill in the gaps in the text.
control Diagnosis research patient
Hospitals and health care organisations make use of computers for many
different reasons:
Database of ___________patient_______ details
Ambulance _________control_________ systems
_________Diagnosis_________ can be made using computers and specialist
equipment such as CAT scanners.
Supercomputers can be used by universities and the pharmaceutical
industry for medical _______research___________
If used properly computers can make health care more efficient, if they are using
compatible computer systems that can communicate with each other!
TASK 9: IT AND EDUCATION
There are many different ways in which computers and IT systems are used
within an educational environment. Uses include:
Learning to use software
Distance learning – students can learn from a teacher in another location
Software can be used as a teaching aid
Student details can be stored
Timetables can be worked out
Can be used to complete homework
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Now think of 4 other ways in which computers are used in school:
3. To learn new
1. evolving
For teaching in technologies.
school to be easier.
2. For students to
research things
they do not know. 4. To make
documents.
TASK 10: TELEWORKING
1. Explain the term ‘teleworking’
Teleworking is the action of working from home and making use of the internet.
2. Complete the tables below
CUSTOMERS
ADVANTAGES DISADVANTAGES
The feeling of loneliness and
exclusion end up weighing on all
Reduces work-related expenses. those who consider human contact
to be fundamental.
Provides control and flexibility over
Decrease in productivity.
schedule.
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Less learning.
Increases job satisfaction.
BUSINESSES
ADVANTAGES DISADVANTAGES
A reduced need for office space Lack of a work environment, as
and parking space. well as the lack of face-to-face
relationships with colleagues.
Can make the worker feel isolated
An opportunity to recruit skilled
and that he/she is not part of a
workers from outside the area.
whole.
Difficulty in maintaining communication
The ability to reduce traffic and with employees and facilitating
improve the community. collaboration among team members.
3. Write down the extra fact(s) that you found out for yourself about teleworking:
People are 87% more likely to love their jobs if they work from home, and also reports that
people who work remotely are 50% happier than office workers.
Quizzes:
1. Banks:
https://www.teach-ict.com/gcse_new/organisations/banking/quizzes_bankin
g.html
2. Supermarkets:
https://www.teach-ict.com/gcse_new/organisations/supermarkets/quizzes_s
upermarkets.html
3.
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