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Global Logic

The document outlines a comprehensive approach to client management, project prioritization, and risk management, emphasizing the importance of understanding business values and strategic goals. It details processes for team creation, stakeholder communication, and project tracking, alongside metrics for performance evaluation. Additionally, it highlights technical design reviews, resource management, and the implementation of software systems and Azure services.

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Pankaj Bhalla
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18 views1 page

Global Logic

The document outlines a comprehensive approach to client management, project prioritization, and risk management, emphasizing the importance of understanding business values and strategic goals. It details processes for team creation, stakeholder communication, and project tracking, alongside metrics for performance evaluation. Additionally, it highlights technical design reviews, resource management, and the implementation of software systems and Azure services.

Uploaded by

Pankaj Bhalla
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Managed Client Management Prioritizing Projects Understand the business

Deliveries from E2E Perspective Weekly Check-ins Align with strategic Goals Weakness, Strength, Competition,
Created teams from scratch – FTs + CWRs 1. Progress Updates (Accomplishments, Goals for Evaluate Business Value (Financial, Growth Strategy, Product Line
Stakeholder Management this week), 2. Blockers / Issues (Support required from Customer impact)
Incidents, Problem and Change Tickets client), 3. Next Step (Priorities, Assign action items) Assess Urgency and Dependencies Fixed Cost – Resource Realization
Cross Selling Monthly connect – Metrics / KPIs, Deliverables (Deadlines, Risks/Compliance) T&M – Resource Utilization
Technical Design Reviews completed, Budget status Prioritization Framework – MoSCoW
Clients - Kohls, TIB, Citizen, HSBC, Meta, Credit QRM – Strategic Planning
Unions, Target
RFP Response SLA – Response time, Resolution time, Uptime, Move Projects from RAG – RCA-> Bulk Hiring
1. Estimates Bug/Defect Fix, Delivery delay – max delay tolerance Recovery Plan -> Monitor Progress -> No of hires
2. Resource Loading – Team Structure & Roles Communicate with stakeholders -> Role and Responsibilities
3. Milestone Planning – Key Phases, Dependencies KPIs – CSAT, NPS, FResponseT, FContactResolution, Reassess and adjust Skills and Qualifications – must have
and Critical Paths Ticket Volume, Defect Rate, Resource Utilization, MTTR and nice to have skills
4. Assumptions and Constraints – Compliance, – Mean Time To Repair, Revenue Growth SonarQube, Jacoco, FindBugs, Timelines
Events [ Test Coverage, Defect Density, Velocity, Backlog CheckStyle, PMD, Fortify Plan – Sourcing -> Screening ->
5. Risk Management – Scope Change Readiness ] Interviews -> Onboarding
Revenue Realization / Recognition Management Style Software Systems – Fast, Secure, Cloud Computing Benefits – Elasticity,
Process of converting work performed Collaborative and Empowering Reliable, Easy to Maintain Scalability, Availability, Fault tolerance,
into revenue / when its earned NOT Autonomy / Accountability DR, Security
when the cash is received
Risk Management Plan Common Risks Azure Services – (App Services, Azure Concepts – Management
Identify Funding, Time/Estimates, Resources, KT, Technology, Functions, VMs, AKS),(Virtual Network, Groups, Subscriptions, Resource
Reduce Probability (Mitigate) Project Complexity, Company Policies CDN), (Cosmos DB, Storage, Cache for Groups, Resources, Entra ID
Reduce Impact (Contingency) Redis), (DevOps), (AI, Anomaly
Detector), (Monitor, Key Vault)
SOLID – Single Res, Open Close, Liskov MS Patterns – API Gateway, Circuit Breaker, Service CAP – System can’t be 100% RAID – Risk, Assumptions, Issues and
Substitution, Interface Segregation, Dependency registry, Event Driven, SAGA, CQRS (Command Query Consistent, Available and Partition Dependencies
Inversion Responsibility Segregation), Strangler Pattern tolerant at once

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