19/01/2025
Business Process Management-
MIM1202
Dr. Umar Yahya
PhD CS & MSc. CNM (UBD, Brunei), BSc.CIT (IUT, Bangladesh)
Dean Faculty of Science & Head Motion Analysis Research Laboratory (MARL)
Email:
[email protected] Phone: 0783005054
https://www.iuiu.ac.ug / https://marlworks.net
About the Course unit
Contact Hours / Assessment
o Contact Hours= 60 Hours
o Course work / Continuous Assessment=40%
o Final Examination=60%
o Pass Mark: 60.
Reference Texts
1) Harmon P. (2007), Business process change: a guide for business managers and BPM and
six sigma, professionals, 2nd Ed., Elsevier/Morgan Kaufmann Publishers
2) Sharp A. & McDermott P. (2009). Workflow Modeling: Tools for process improvement and
application Development 2nd Edition. Artech House, Boston | London.
3) Ralph F. Smith, "Business Process Management and the Balanced Scorecard - Using
Processes as Strategic Drivers", Published by John Wiley & Sons, Inc., Hoboken, New
Jersey, 2007.
4) Jan vom Brocke, Jan Mendling. "Business Process Management Cases. Digital Innovation
and Business Transformation in Practice", 2018
5) Mathias Kirchmer, High Performance Through Business Process Management Strategy
Execution in a Digital World, 3rd Edition, 2017.
6) Marlon Dumas · Marcello La Rosa, Jan Mendling · Hajo A. Reijers, Fundamentals of
Business Process Management, 2nd Edition, 2017
7) Jan vom Brocke, Michael Rosemann, Handbook on Business Process Management, 2nd
Edition, 2015
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BUSINESS PROCESS MAPS (Mapping
and Tools)
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BUSINESS PROCESS MAPPING & TOOLS
Process Mapping
Process Mapping is the visual display of the steps within a business
process (from start to finish)
The process map is therefore a tool that graphically shows the
inputs, actions and outputs of a process in a clear, step-by-step map
of the process.
A process map outlines the individual steps within a process,
identifying task owners and detailing expected timelines.
The major components of a process map include the inputs,
outputs and the steps in the process.
A good process map should illustrate the flow of the work and the
interaction with the organization.
It should make use of common language (symbols) that are easily
understood by everyone.
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BUSINESS PROCESS MAPPING & TOOLS
Process Map & Flow Chart Symbols
Decision
Start / Stop Process Step
Storage
Flow line connectors
Connectors
Sub-
routine
Data
Document
Manual Input
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BUSINESS PROCESS MAPPING & TOOLS
BP Mapping Tools
1) Microsoft Visio (Downloadable example:
https://bit.ly/msvisio1)
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BUSINESS PROCESS MAPPING & TOOLS
BP Mapping Tools …
2) Lucidchart (Downloadable example: https://bit.ly/lucid001)
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BUSINESS PROCESS MAPPING & TOOLS
BP Mapping Tools …
3) Microsoft PowerPoint (Downloadable example:
https://bit.ly/ppoint01)
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BUSINESS PROCESS MAPPING & TOOLS
BP Project Management
1) Microsoft Project (Downloadable example:
https://bit.ly/msproject01)
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BUSINESS PROCESS MAPPING & TOOLS
BP Statistical Tools
1) Minitab: Considered the “de facto” standard tool for
process improvement projects. It can perform lots of six
sigma tasks with just a few clicks.
2) Microsoft Excel: a must-have skill
3) Python Programming: A very popular programming
language that has several libraries for stats (e.g. NumPy,
SciPy).
o You could write your Python code in Google Colab, a
free cloud based notebook environment.
o Colab makes it easy to share code and no installation is
required.
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BUSINESS PROCESS MAPPING & TOOLS
Process Mapping : Revision Task
Draw a process map for each of the following processes: -
1. An IUIU student replacing their lost Library Card.
2. An newly admitted IUIU student applying for a student
identity card.
3. A customer ordering for a new mobile phone online
4. A unsatisfied customer who bought a new flat TV screen
wishes to return it to the seller on account of poor
quality.
5. A person donating blood at a blood bank
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BUSINESS PROCESS MAPPING & TOOLS
Business Process Modelling
A business process model is a graphical representation of a
business process or workflow and its related sub-processes.
Process modelling generates comprehensive, quantitative
activity diagrams and flowcharts .
A single process model can contain a wealth of workflow data,
allowing team members to analyse a workflow from multiple
perspectives.
Business analysts often use business process modelling to zero in
on the following workflow components in particular:-
Control flow = order of execution of steps within a process
Organisation = captures who is involved and how they interact?
Time = how long a process takes (and its steps)
Case = offer a general view of how a workflow typically plays out
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BUSINESS PROCESS MAPPING & TOOLS
Business Process Modelling: Benefits
Access and utilize quantitative process data. Without a process
model, teams are limited to discussing and analysing workflows
in qualitative and subjective terms.
Streamline and accelerate process automation. Before a process
can be automated, an organization needs a clear understanding
of how that process plays out in reality, including the business
logic underpinning each decision point.
Keep operation costs down. Process models provide
organizations with an easy way to identify opportunities to
optimize existing processes.
o Process modelling therefore, forms a cornerstone of any
automation effort or business process management initiative in
an enterprise.
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BUSINESS PROCESS MAPPING & TOOLS
Business Process Modelling: 9 Common Techniques
1) Gantt Charts
2) Flow Charts
3) Data Flow Diagrams
4) Business Process Modelling Notation
5) Unified Modelling Language Diagrams
6) Functional Flow Block Diagrams
7) Integrated Definition for Function Modelling
8) Petri Nets and Coloured Petri Nets
9) Role Interaction Diagrams (i.e Sequence Diagrams and
Collaboration Diagrams)
Revision Task: Browse the Internet and other resources and
establish how each of the 9 techniques is used.
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END
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