Assessment ID/CIPD_3CO04_24_01

Essentials of people practice

» LEARNER INSTRUCTIONS

The assessment has been developed to enable you to evidence achievement of the learning outcomes
and assessment criteria for 3CO04 Essentials of people practice.

Each of the learning outcomes (LO) and assessment criteria (AC) for the assessment must gain a pass
outcome for you to successfully achieve the unit.

Preparation for the assessment

Before you begin the assessment, please access and complete the topic essentials videos,
activities, and the assessment guide video available via your virtual learning environment (VLE).

Completing the assessment

 The assessment contains a series of tasks/questions which are clearly referenced to the relevant
assessment criteria.
 Refer to the generic grade descriptor grid at the end of the assessment which outlines the
requirements.
 Evidence must be provided in the main body of the assessment document. If appendices are
included, these will not be marked or moderated; however, they may be reviewed by your
assessor.
 The assessment must be completed in a professional manner (eg applying business conventions
for writing formal reports) and by using Microsoft Word.
 The assessment must be saved as a Word document (.doc or .docx) and not in a PDF format,
unless another format is requested within the brief, eg PowerPoint.
 Harvard referencing system should be used to ensure the original source(s) of quotations or
models used within your assessment can be verified.
 You must sign the Learner Authenticity statement (a photo or scan of your signature is
acceptable).

» WORD COUNT AND EXPECTATIONS

 Your word count allowance is specified against each task. There is a +/-10%
allowance on this word count and you must not exceed this. If you exceed the
overall word count your work will be returned to you unmarked.
 Please note everything within the main body of your assessment is included within the word
count unless otherwise stipulated. This includes any headings or sub-headings used. We will be
unable to mark your work if it is unclear where one assessment criteria ends and the next one
begins.
 The bibliography or list of references is not included in the total word count.
 You must title your answers using the relevant Assessment Criteria number.
 Expectations are set out in the marking descriptor grid which you will find at the end of this
document, you must pass all assessment criteria / learning outcomes to successfully achieve
this unit.

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 » REFERRALS

 You must update the version of your assessment which includes the tutor feedback.
 Please ensure you do not change any of the assessment criteria where you have received
a mark of a 2 or above. Only amend sections of your assessment where you have been
awarded a mark of a 1 (Refer), taking into account your tutor feedback whilst remaining
within the allocated word count.
 When updating any AC which has received a mark of a 1, please strike through all of the original
text using the strikethrough key so the text to be ‘removed’ appears like this. You will need to
rewrite your full answer below the original text using a different colour to the original submission,
so the new text appears like this. This clearly shows what was in the original submission and
what has been added.
 Please do not use track changes as these are not accepted by the Awarding Organisation.
 Before you resubmit your assessment, please ensure you refer back to the Topic Essentials,
Assessment briefing webinar or the Assessment guide video, and the learner resource zone, as
these will support you with any changes needed to achieve a pass grade.
 Please ensure you have fully addressed all parts of the assessor feedback before you upload
your resubmission to the VLE.
You can contact your Support Tutor via the VLE for further assessment guidance if needed or email the
team at [email protected], who will be able to respond to any administrative questions.

If you receive a Refer grade for your assessment you will have three weeks
to resubmit from the date your feedback is released.

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 
» LEARNER INFORMATION

Centre name and MOL - 531

number

Learner CIPD
membership number

Learner surname

Learner other names

Unit code and title 3CO04 Essentials of people practice

Assessment ID CIPD_3CO04_24_01

Assessment start To be completed by the centre

date

Assessment To be completed by the centre

submission date

First Assessment re- To be completed by the centre

submission date for
centre marking (if
applicable)

Second Assessment To be completed by the centre

re-submission date
for centre marking (if
applicable)

Declared word count

Declared learning Please stipulate your learning difficulty if applicable.

difficulty

Assessor name

Assessor signature

IQA name
(if applicable)

IQA signature
(if applicable)

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 » DECLARATION OF AUTHENTIFICATION

Declaration by the learner (this box must be signed—not typed—or your assessment will not be accepted)

Learner name
I can confirm that:
Learner statement of
1. This assessment is all my own work.
authenticity
2. Where I have used materials from other sources, they have been properly
acknowledged and referenced.
3. I have not used Artificial Intelligence tools to generate content for my
assessment.

I understand the consequences of malpractice and accept that any violation of this
agreement may result in disciplinary action.
Standardisation I am aware my assessment may be chosen for standardisation purposes on the
understanding that the content will be anonymised.

Signed Date

Declaration by the centre

Centre statement of On behalf of the centre, I confirm that the above mentioned learner is registered at
authenticity the centre on a CIPD programme of study.
I confirm that

 the learner’s work was conducted under the conditions laid out by the
assessment brief
 I am satisfied that, to the best of my knowledge, the work produced is
solely that of the learner

Name Janet Brown Role Quality Manager

Signed Date

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 » ESSENTIALS OF PEOPLE PRACTICE

This unit introduces the fundamentals of people practice, ranging from the employee lifecycle to
policies, regulation, and law. It further explores a diverse array of specialist subjects such as
recruitment, talent management, reward and learning and development, essential to a career in people
practice. Importantly, this unit enables practitioners to apply their knowledge and skills, building their
confidence and ability to practice progressively.

» CASE STUDY

Inter Luxe Hotel Group is a multi-national hotel chain with 800 properties in 25 countries. The hotels
are based in coastal resorts and cities. In coastal resorts, customers are mainly those on holiday. In
cities, the customer base is more diverse and includes sightseers and business customers. Both
groups of customers have high expectations. You work as a People Advisor in the People Function of a
cluster of eight hotels. Inter Luxe Hotel Group employs graduate trainees who spend time in different
functions to enable them to develop knowledge and understanding of the whole business. A graduate
trainee will soon be starting their placement in your function, and you are responsible for their learning
during this placement.

» TASK ONE

Written advice (recruitment and selection)

· You feel a good starting place is to learn about the employee lifecycle. You decide to explain the
stages of the employee lifecycle and how a people practitioner could contribute to each stage.
(AC 1.1)
Employee turnover is high for Food and Beverage Assistants, and you are about to recruit and select
new employees for this role. You decide to advise the graduate trainee on how to recruit and select
Food and Beverage Assistants.
· Explain the purpose and key content of a job description and person specification.
Explain how job analysis can be used to decide on the content of these documents.
(AC 1.2)
· Explain two different recruitment methods that Inter Luxe Hotel Group could use for
the Food and Beverage Assistant vacancies and why the two methods are appropriate for
the role. (AC 1.3)
· Explain factors to consider when deciding on the content of copy used in the recruitment methods
you have explained above. You could consider factors such as budget, balance between
providing an accurate and positive image, space available, corporate image. (AC 1.4)
· Explain two different selection methods that Inter Luxe Hotel Group could use for the Food and
Beverage Assistant vacancies and why the two methods are appropriate for the role. (AC 2.1)
· Explain what selection records Inter Luxe Hotel Group should retain and why they should retain
these records. (AC 2.4)

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 · Write letters of appointment and non-appointment for the Food and Beverage Assistant role.
(AC 2.5)

Your evidence must consist of

 written advice – with reference to the case study (1500 words +/- 10%)
 letters of appointment and non-appointment (not included in word count)

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 INSERT YOUR ANSWER IN THE SPACE PROVIDED BELOW.
(Please provide your word count at the end of your completed work for this task.)

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 » TASK TWO

Simulated interview

· Devise selection criteria for the post of Food and Beverage Assistant using the job description
already written (Appendix A). Use the selection shortlisting matrix (Appendix B) to shortlist
applications against the selection criteria to determine candidates to be interviewed. Your
assessor will provide you with completed, sample application forms. (AC 2.2)
· Interview one applicant and decide whether they meet the criteria for the post. The interview
could be a panel or one-to-one interview (as determined by your centre). The interview could be
conducted face-to-face or by web conferencing. (AC 2.3)

[If working as a panel, it is essential that each member of the team actively takes part in devising the
criteria, shortlisting, interviewing and decision-making.

A copy of CIPD STARR Model Interview Questions (Appendix C) has been included, that can be
used when developing interview questions.]

Your evidence must consist of

 The selection criteria that you devised. (Not included in word count).
 Your notes from the shortlisting process or a skills observation feedback form completed by your assessor as
to your part in shortlisting. (Not included in word count).
 A video recording of the interview (approximately 20 minutes long).
 A skills observation feedback form completed by your assessor about your role in the interview (Not included
in word count).
 Either a video of the subsequent decision-making process or your notes from the decision-making process.
(Not included in word count).

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 INSERT YOUR ANSWER IN THE SPACE PROVIDED BELOW.
· The selection criteria that you devised
· Your notes from the shortlisting process
· Your notes from the decision-making process (if you are not providing this in video format)

UPLOAD YOUR VIDEO FILE/S AS SEPARATE FILE/S AT THE SAME TIME AS THIS
DOCUMENT.

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 » TASK THREE

Guidance document (legislation and employment relations)

After meeting the graduate trainee, you realise that their knowledge of employment legislation and
employment relations is limited. As part of their development, you develop a guidance document.

The guidance document must include:

· an explanation of the importance of achieving work-life balance within the employment
relationship with an overview of the legislation relevant to working time. (AC 3.1)
· an explanation of what is meant by, and the importance of, wellbeing in the workplace. (AC 3.2)
· a summary of the main points of discrimination legislation. (AC 3.3)
· an explanation of what diversity and inclusion mean and why they are important. (AC 3.4)
· an explanation of the difference between fair and unfair dismissal. (AC 3.5)

Your evidence must consist of

 A guidance document (1250 words +/-10%)

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 INSERT YOUR ANSWER IN THE SPACE PROVIDED BELOW.
(Please provide your word count at the end of your completed work for this task.)

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 » TASK FOUR

Guidance document (performance management and reward)

The second part of the guidance document contains essential knowledge and understanding of
performance management and reward. You need to ensure that your explanation includes:
· the purpose and typical components of performance management. (AC 4.1)
· two factors that need to be considered when managing performance. (AC 4.2)
· different methods of performance review. (AC 4.3)
· key components (financial and non-financial) that are required to achieve an effective total
reward system. (AC 5.1)
· how reward can motivate employees to perform. (AC 5.2)
· at least two reasons for treating employees fairly in relation to pay. (AC 5.3)

Your evidence must consist of

 Guidance document (1500 words +/-10%)

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 INSERT YOUR ANSWER IN THE SPACE PROVIDED BELOW.
(Please provide your word count at the end of your completed work for this task.)

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 » TASK FIVE

Written answers (learning and development)

Your manager is keen that being responsible for the development of the graduate trainee is also a
development opportunity for you. Your manager asks you to:
· explain why learning and development activities are of benefit to the graduate trainee and Inter
Luxe Hotel Group. (AC 6.1)
· describe different types of learning needs and reasons why they arise for the graduate trainee
and Inter Luxe Hotel Group. (AC 6.2)
· summarise different face-to-face and blended learning and development approaches, including
facilitation; training; coaching; and mentoring that you could use when developing the graduate
trainee. (AC 6.3)
· explain how, in the design and delivery of learning and development initiatives, individual
requirements and preferences of the graduate trainee must be accommodated. (AC 6.4)
· discuss at least two methods of evaluating the graduate trainee’s learning and development and
its impact. (AC 6.5)

Your evidence must consist of

 Written answers (1250 words +/-10%)

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 INSERT YOUR ANSWER IN THE SPACE PROVIDED BELOW.
(Please provide your word count at the end of your completed work for this task.)

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 » REFERENCE LIST

Use the space below to cite any external sources used in your assessment.

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 » BIBLIOGRAPHY

Use the space below to include any sources referred to but not directly cited (eg books, articles,
websites) within your assessment.

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 TO BE COMPLETED BY THE ASSESSOR

Centre name MOL Centre number 531

Learner name

Membership number Please enter your learner number here. Must be first 7 digits of CIPD membership number

» ASSESSMENT MARKSHEET

LO1 Understand the employee lifecycle and different roles within it.

LO2 Be able to contribute to the effective selection and appointment of individuals.

LO3 Know how legislation and organisational practices affect employment relationships.

LO4 Know the importance of performance management in motivating and retaining individuals.

LO5 Know the importance of reward in attracting, motivating and retaining individuals.

LO6 Understand how to support others to develop the skills and knowledge required to meet both individual and organisational objectives.

Note to Assessor – Please enter a mark for each AC. You need only provide feedback where you have awarded a mark of 1. This feedback should be
developmental.

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 TASK 1 – Written advice Mark (1-4)
Assessment criteria and Assessor feedback (Please ensure you provide rationale for judgements against each assessment criterion and identify areas for development)

1.1
Explain each stage of the employee life cycle and the role of the people professional within it.
First submission

Enter mark
Resubmission 1 (if applicable)

Resubmission 2 (if applicable)

1.2
Explain different ways in which you can prepare information for specified roles.
First submission
Enter mark
Resubmission 1 (if applicable)

Resubmission 2 (if applicable)

1.3
Explain different recruitment methods and when it is appropriate to use them.
First submission
Enter mark
Resubmission 1 (if applicable)

Resubmission 2 (if applicable)

1.4
Explain factors to consider when deciding on content of copy used in recruitment methods.
First submission
Enter mark
Resubmission 1 (if applicable)

Resubmission 2 (if applicable)

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 2.1
Explain different selection methods and when it is appropriate to use them.
First submission
Enter mark
Resubmission 1 (if applicable)

Resubmission 2 (if applicable)

2.4
Explain the selection records that need to be retained.
First submission
Enter mark
Resubmission 1 (if applicable)

Resubmission 2 (if applicable)

2.5
Write letters of appointment and non-appointment for an identified role.
First submission
Enter mark
Resubmission 1 (if applicable)

Resubmission 2 (if applicable)

Total marks for TASK 1

Total marks for TASK 1 (resubmission 1 if applicable)

Total marks for TASK 1 (resubmission 2 if applicable)

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 TASK 2 – Simulated interview Mark (1-4)
Assessment criteria and Assessor feedback (Please ensure you provide rationale for judgements against each assessment criterion and identify areas for development)

Note to assessors: Please ensure that all video recordings are retained and, if selected for moderation, uploaded to ROGO along with
other materials for 3CO04. Please ensure that each learner is identified by name in the recording.
Please ensure that an individual Skills Observation Feedback Form (Appendix D) is completed for each learner regardless of whether an
individual or panel interview is carried out. If a panel interview is conducted, individual contributions must be clearly and uniquely
identified through comments on the Skills Observation Feedback Form. Each panel should comprise no more than 3 panel members.

2.2
Develop selection criteria and shortlist candidate applications for interview for an identified role.
First submission
Enter mark
Resubmission 1 (if applicable)

Resubmission 2 (if applicable)

2.3
Participate effectively in a selection interview and the decision-making process for an identified role.
First submission
Enter mark
Resubmission 1 (if applicable)

Resubmission 2 (if applicable)

Total marks for TASK 2

Total marks for TASK 2 (resubmission 1 if applicable)

Total marks for TASK 2 (resubmission 2 if applicable)

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Appendix D – CIPD Skills observation feedback form (SOF)
Centre number:

Centre name:

CIPD Learner No
(1st seven digits of CIPD Membership
number):

Learner surname:

Learner other names:

Qualification title:

Unit title: Essentials of people Unit code: 3CO04

practice

Learning outcome(s): 2 Be able to contribute to the effective section and appointment of individuals.

Assessment criteria: 2.2, 2.3

Skills required: Assessor feedback – to be completed by the assessor with notes to support the
decision

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 Appropriate selection criterion devised based on
person specification.

Shortlisting of candidates carried out based on

criteria.

Suitable environment/technology prepared.

Interview opened appropriately:

 introductions
 outline of interview process and structure

Rapport established and candidate put at ease.

Appropriate questions used:

 relevant to person spec

 open questions & probing
 competency-based
 clarifying

Communication skills (verbal and non-verbal)

used effectively with candidate, e.g. listening
and speaking and using appropriate body
language.

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 TASK 3 – Guidance document Mark (1-4)
Assessment criteria and Assessor feedback (Please ensure you provide rationale for judgements against each assessment criterion and identify areas for development)

3.1
Explain the importance of work-life balance within the employment relationship and how it can be influenced by legislation.
First submission
Enter mark
Resubmission 1 (if applicable)
Resubmission 2 (if applicable)

3.2
Explain the concept of wellbeing in the workplace and why it is important.
First submission
Enter mark
Resubmission 1 (if applicable)

Resubmission 2 (if applicable)

3.3
Summarise the main points of discrimination legislation.
First submission
Enter mark
Resubmission 1 (if applicable)

Resubmission 2 (if applicable)

3.4
Explain what diversity and inclusion mean and why they are important.
First submission
Enter mark
Resubmission 1 (if applicable)

Resubmission 2 (if applicable)

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 3.5
Explain the difference between fair and unfair dismissal.
First submission
Enter mark
Resubmission 1 (if applicable)

Resubmission 2 (if applicable)

Total marks for TASK 3

Total marks for TASK 3 (resubmission 1 if applicable)

Total marks for TASK 3 (resubmission 2 if applicable)

TASK 4 – Guidance document Mark (1-4)

Assessment criteria and Assessor feedback
(Please ensure you provide rationale for judgements against each assessment criterion and identify areas for development)

4.1
Explain the purpose and components of performance management.
First submission
Enter mark
Resubmission 1 (if applicable)
Resubmission 2 (if applicable)

4.2
Explain factors that need to be considered when managing performance.
First submission
Enter mark
Resubmission 1 (if applicable)

Resubmission 2 (if applicable)

4.3
Explain different methods of performance review.
First submission
Enter mark
Resubmission 1 (if applicable)

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 Resubmission 2 (if applicable)

5.1
Explain the key components of an effective total reward system.
First submission
Enter mark
Resubmission 1 (if applicable)

Resubmission 2 (if applicable)

Total marks for TASK 4

Total marks for TASK 4 (resubmission 1 if applicable)

Total marks for TASK 4 (resubmission 2 if applicable)

TASK 5 – Written answers Mark (1-4)

Assessment criteria and Assessor feedback
(Please ensure you provide rationale for judgements against each assessment criterion and identify areas for development)

6.1
Explain why learning and development activities are of benefit to individuals and organisations.
First submission
Enter mark
Resubmission 1 (if applicable)
Resubmission 2 (if applicable)

6.2
Describe different types of learning needs and reasons why they arise for individuals and organisations.
First submission
Enter mark
Resubmission 1 (if applicable)

Resubmission 2 (if applicable)

6.3 Summarise different face-to-face and blended learning and development approaches including:
• facilitation

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 • training
• coaching
• mentoring

First submission
Enter mark
Resubmission 1 (if applicable)

Resubmission 2 (if applicable)

6.4
Explain how individual requirements and preferences must be accommodated in the design and delivery of learning and development.
First submission
Enter mark
Resubmission 1 (if applicable)

Resubmission 2 (if applicable)

6.5
Discuss how learning and development can be evaluated.
First submission
Enter mark
Resubmission 1 (if applicable)

Resubmission 2 (if applicable)

Total marks for TASK 5

Total marks for TASK 5 (resubmission 1 if applicable)

Total marks for TASK 5 (resubmission 2 if applicable)

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 Total marks for unit (your grade is provisional Grade
until moderated and confirmed by the CIPD)

Total marks for first resubmission (your

grade is provisional until moderated and confirmed by Grade
the CIPD)

Total marks for second resubmission (your

grade is provisional until moderated and confirmed by Grade
the CIPD)

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 Assessor Feedback Summary
Please use this box to summarise
your feedback on the assessment
overall. This should highlight
strengths and any areas for
improvement, either referring to
specific (good or requires
improvement) ACs or commenting
more generally across the
assessment. (Note: developmental
feedback on any ACs awarded a
mark of 1 should have already
been provided in the relevant box
of the assessment form above.
Please use a different font colour
for any resubmission comments)

Submission Resubmission 1 Resubmission 2

Assessor name

Assessor signature*
I confirm that I am satisfied that to the best
of my knowledge, the work produced is
solely that of the learner.

Date

*This must be a true signature, so a handwritten signature, or a photo or scan of a handwritten signature, or an e-signature. A typed signature is not acceptable.

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 » MARKING GUIDELINES

You will receive a Low Pass/Pass/High Pass or Refer/Fail result at unit level. Assessors will provide a mark from 1 to 4 for each of the assessment criteria in the unit.
The marking descriptor grid is provided here as guidance. This will provide you with feedback that is developmental. To pass the unit assessment you must achieve a
2 (Low Pass) or above for each of the learning outcomes/assessment criteria.

Mark Range Descriptor

1 Refer/Fail The response DOES NOT demonstrate sufficient knowledge, understanding or skill (as appropriate) to meet the AC.
Insufficient examples included where required to support answer.
Presentation or structure of response is not appropriate and does not meet the requirement of the question/assessment brief.

2 Low Pass The response demonstrates an acceptable level of knowledge, understanding or skill (as appropriate) to meet the AC.
Sufficient acceptable examples included where required to support answer.
Answer is acceptable but could be clearer in responding to the question/task and presented in a more coherent way.
Required format adopted but some improvement required to the structure and presentation of the response.
3 Pass The response demonstrates a good level of knowledge, understanding or skill (as appropriate) to meet the AC.
Includes confident use of examples, where required to support the answer.
Answer responds clearly to the question/task and is well expressed.
Presentation and structure of response are appropriate for the question/task.

4 High Pass The response demonstrates a wide and confident level of knowledge, understanding or skill (as appropriate) to meet the AC.
Includes strong examples that illustrate the points being made and support the answer.
*Evidence of wider reading, appropriately referenced, informs the answer.
Answer responds clearly to the question/task and is particularly well expressed or argued.
Presentation and structure of response are clear, coherent, and respond directly to the requirements of the question/task.

* Whilst reference to wider reading may contribute to a ‘4’ grading, it is not essential for a ‘4’ to be awarded. A response which is
strong in other ways, e.g. by providing strong examples or being very clear and coherent in presentation, may be sufficient to
merit a ‘4’ without evidence of wider reading.

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The overall mark achieved will dictate the grade you receive for the unit, provided NONE of the assessment criteria have been referred.

Overall mark Unit result

0 to 49 Refer

50 to 64 Low Pass

65 to 82 Pass

83 to 100 High Pass

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