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way we solve problems. d. Printed form 19. When you receive an assignment to write
a report, you should begin the report-writing
ANSWER: D ANSWER: A
process by
12. Connor has studied the effect of on-site 16. You work for a development firm and
daycare on employee work attendance. He must explain to a customer the results of a a. analyzing your audience.

must present his findings to his supervisor, year-long study of potential sites for new b. determining your purpose.
who is opposed to this service. How should stores. In what format should you develop this
c. beginning your research.
Connor present his information? report?
d. looking for someone else to write the
a. Use persuasive strategies and an indirect a. Memo or e-mail format report.
organizational pattern.
b. Printed form ANSWER: B
b. Arrange the report using the direct
organizational pattern. c. Letter format 20. Many business writers begin their report
research by
c. Omit background data as this might bore d. Manuscript format
his supervisor. a. conducting interviews.
ANSWER: D
d. Give up; his boss will never go for this idea b. observing others.
anyway. 17. You are an inventory specialist for a
retail store. Your boss has asked you to c. constructing questionnaires and
ANSWER: A compile inventories.

13. The format of a report depends primarily a year-end report listing the merchandise d. visiting company records.
on sold each month through the company's Web
site. ANSWER: D
a. its topic, recommendations, and
organizational pattern. In what format should you present this data? 21. What type of research source provides
the richest and most accurate first-hand
b. your knowledge of the writing process. a. Memo or e-mail format
information?
c. its length, topic, audience, and purpose. b. Preprinted form
a. Surveys
d. your printer quality and paper type. c. Letter format
b. Interviews
ANSWER: C d. Manuscript format
c. Company records
14. You are writing a short, informal report ANSWER: B
that will stay inside your organization. Which d. Observations
18. Which statement regarding digital report
format would be most appropriate? formats and delivery is accurate? ANSWER: B

a. Letter format a. Although digital media allows writers to 22. Typical sources for factual information in
produce and distribute reports an informal report include
b. Memo or e-mail format
electronically, good writers follow up such a. company records, observation, and
c. Manuscript format electronic reports with hard copies. electronic resources.

d. Full-block format b. Only certain kinds of reports can be b. observation, personal opinion, and print
attached to an e-mail. sources.
ANSWER: B
c. New technology allows users to hyperlink c. printed materials, the writer's educated
15. You are writing a short, informal report multimedia content within a document guesses, and electronic resources.
that you will send to one of your customers.
or with associated text or files. d. personal experience, personal observation,
Which format would be most appropriate? and personal opinion.
d. When attaching a report to an e-mail
a. Letter format message, you do not need to introduce the ANSWER: A

b. Memo or e-mail format report or reference the attachment in the e- 23. Which of the following statements is
mail message. accurate?
c. Manuscript format
ANSWER: C a. Primary data result from reading what
others have experienced or observed.

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b. Secondary data come from firsthand 28. What kind of report condenses the c. Progress report
experience and observation. primary ideas, conclusions, and
recommendations d. Feasibility report
c. Secondary data are easier and cheaper to
gather than primary data. of a longer report or publication? ANSWER: A

d. Secondary data are always gathered after a. Progress report 32. Your current assignment is to condense a
the collection of primary data. 200-page government policy report on oil
b. Information report
ANSWER: C drilling in Alaska into a shorter report for
c. Summary Sierra Club members to read. What kind of
24. A report that monitors the headway of a report
nonroutine or unusual activity is called d. Analytical report
would you most likely write?
a. the minutes of a meeting. ANSWER: C
a. Information report
b. an information report. 29. As chairperson of a customer service task
force, you must update management on b. Summary report
c. a progress report.
your team's progress. What kind of report will c. Justification/recommendation report
d. a summary. you write?
d. Progress report
ANSWER: C a. Justification/recommendation report
ANSWER: B
25. A report that attempts to solve problems b. Information report
by presenting data, drawing conclusions, 33. Your company currently processes its
c. Progress report payroll internally but is considering the use
and offering solutions is called a(n) of
d. Feasibility report
a. justification/recommendation report. an external accounting firm. You are in
ANSWER: C charge of determining whether your company
b. information report. should
30. Your department needs a new copier, and
c. progress report. your job is to research the options. Based proceed with this plan. What kind of report
would you most likely write?
d. summary. on your research, you have selected an all-in-
one machine that you believe will be cost a. Feasibility report
ANSWER: A
effective and will perform well. What kind of b. Progress report
26. Reports that describe routine activities report would you write to present your
without analysis are called c. Information report
findings?
a. justification/recommendation reports. d. Summary report
a. Summary report
b. information reports. ANSWER: A
b. Justification/recommendation report
c. progress reports. 34. Which of the following is most likely to
c. Information report be written as an informational report?
d. summaries.
d. Progress report a. A report recommending the installation of
ANSWER: B retina scanner to improve security
ANSWER: B
27. A record of the proceedings of a meeting b. A report telling management about the
is called 31. As a human resources (HR) assistant, current status of a long-term project
you must write a monthly report to the HR
a. a progress report. c. A government regulatory report to be filed
director summarizing the number of job with the Securities and Exchange
b. an information report. applicants, the number of interviews
conducted, Commission
c. a summary.
and the number of active employees. What d. A report comparing three locations and
kind of report would you prepare? identifying the best for a new franchise
d. the minutes.

a. Information report outlet

ANSWER: D

b. Justification/recommendation report ANSWER: C

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35. You have organized the findings section 38. Which of the following is not needed in a ANSWER: A
of your information report by answering feasibility report?
42. Which of the following constructions uses
who, what, when, where, why, and how. This a. The background and problem necessitating the best writing style for an informal
pattern is called the proposal
report?
a. chronological. b. Problems that may result from
implementation a. James, Deloitte, and Wilts, Inc., after
b. journalism style. extensive review of references and
c. Costs of implementing the proposal
c. geographical. credentials of contractors, has elected to
d. Persuasive techniques contract with Peck Builders for the new
d. alphabetical.
ANSWER: D office complex.
ANSWER: B
39. Thomas is in charge of taking formal b. We're pleased to announce the selection of
36. Which of the following situations might minutes during an Institute of Internal Peck Builders as general contractor
require a progress report? Auditors
for our new office complex.
a. The work of a committee preparing for an chapter meeting. Which of the following is the
open house when a new wing of a best advice? c. After conducting an exhaustive search of
building design elements and costefficiency
hospital is completed a. Record only new business because old data, the company has verified the
business will appear in previous minutes. qualifications of Peck Builders.
b. The reporting of monthly sales figures for
all divisions b. Avoid using the exact wording of motions d. The findings demonstrate the imperative of
because that would be too time selecting a fully qualified and bonded
c. A study of whether a company should
provide on-site childcare consuming. contractor for the new building project of
James, Deloitte, and Wilts, Inc.; that
d. A one-page summary of a long article in c. Record voting results and actions taken.
The Wall Street Journal contractor is Peck Builders.
d. Omit his name and signature as the person
ANSWER: A recording the minutes because he is ANSWER: B

37. In what order should you organize your acting on behalf of the organization. 43. Which of the following sentences
ideas when you believe your audience will demonstrates active-voice verbs?
ANSWER: C
be agreeable to the suggestions in your a. Superior writing skills are required by
justification/recommendation report? 40. Which of the following is the best advice many employers.
to follow when writing a summary?
a. Announce the recommendation, explain the b. Employee use of e-mail was monitored by
recommendation, identify the a. Include specific examples from the report, management.
article, or book you are summarizing.
problem or need, and provide necessary c. Research indicates a correlation between
action. b. Copy passages word for word to ensure strong writing skills and promotions.
that you cover the main ideas.
b. Provide necessary action, identify the d. The proposals were carefully reviewed by
problem or need, announce the c. Avoid headings or lists to prevent reader the screening committee.
distraction.
recommendation, and explain the ANSWER: C
recommendation. d. Condense the original ideas.
44. Irina wants to make sure that she sounds
c. Identify the problem or need, announce the ANSWER: D credible in her business report. What should
recommendation, explain the
41. An informal writing style includes she do to build her credibility?
recommendation, and provide necessary
action. a. contractions (for example, wouldn't, don't, a. Discuss only the position that she favors so
they're). that her readers don't get confused.
d. Identify the problem or need, provide
necessary action, announce the b. second-person pronouns (for example, you b. Write her personal opinions so that they
and your). sound like facts.
recommendation, and explain the
recommendation. c. mainly passive-voice verbs. c. Tell her readers the source of her
information.
ANSWER: C d. longer sentences.

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d. Irina should do all of these to build b. Savings ANSWER: TRUE

credibility.
c. Cost Savings
ANSWER: C
d. Projected Cost Savings for IT Outsourcing 56. The direct organization strategy presents
45. Which of the following represents the the purpose for writing near the beginning
best use of language? ANSWER: D
of a report.
a. Most people agree... 50. Vanessa is writing a report that will
include headings. What should she do to ANSWER: TRUE
b. Some people agree... make

c. Seventy-five percent of people agree... sure that her headings are effective?
57. The direct strategy is appropriate when
d. All answer choices reflect appropriate a. Enclose the headings in quotation marks your readers are informed or supportive of
language choice. (dấu ngoặc kép) to make them stand out
your topic.
ANSWER: C on the page.
ANSWER: TRUE
46. Headings that show the outline of a b. Vary same-level headings in terms of
report are called physical position and appearance to help

a. talking headings. the reader maintain interest in the report. 58. Use the indirect strategy for all analytic
reports.
b. topic headings. c. Use headings as antecedents for pronouns
to make her report more concise. ANSWER: FALSE
c. functional headings.
d. Include at least one heading per report
d. descriptive headings. page.
59. The format for an informal report relies
ANSWER: C ANSWER: D solely on the intended audience.

47. Headings that describe the content of a 51. Business reports are always presented in ANSWER: FALSE
report section are called writing or orally, but they are not presented

a. talking headings. digitally.

60. Preprinted forms are useful for reporting
b. topic headings. ANSWER: FALSE repetitive data.

c. functional headings. ANSWER: TRUE

d. descriptive headings. 52. The most common type of report in the

workplace is the formal report.
ANSWER: A 61. If you are preparing a report in
ANSWER: FALSE manuscript format for an outside
48. Which of the following statements about organization, print
functional headings is accurate?
the report on your company letterhead.
a. Functional headings are useful for complex 53. You will write reports for only one
reports. reason: to convey information. ANSWER: FALSE

b. Functional headings provide more ANSWER: FALSE

information than talking headings.
62. The memo or e-mail format is
c. Functional headings are not appropriate appropriate for short informal reports that
for sensitive or controversial topics. 54. Based on their function, business reports stay within
typically fall into one of two categories:
d. Background is an example of a functional organizations.
heading. instructional or persuasive.
ANSWER: TRUE
ANSWER: D ANSWER: FALSE

49. Which of the following is a talking

heading? 63. All reports are printed on either paper or
55. An informative report presents data preprinted forms.
a. IT Outsourcing without analysis and recommendations.

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ANSWER: FALSE 71. Informal business reports generally fall announcements, and reports, as well as the
into one of six categories. However, in many precise wording of motions.

instances the category boundaries overlap ANSWER: TRUE

64. You can attach reports in any format to and distinctions are not always clear-cut.
an e-mail message.
ANSWER: TRUE
ANSWER: TRUE 80. Informal minutes tend to be longer and
less well organized than formal minutes,

72. Informational reports may be making the informal minutes more difficult to
65. The first step in preparing a report is to personalized or standardized. read.
sit down and begin writing immediately; this
ANSWER: TRUE ANSWER: FALSE
technique allows you to capture your best
ideas quickly.

ANSWER: FALSE 73. You should organize all informational 81. Summary reports are typical in academic
reports topically. settings but rarely used in business settings.

ANSWER: FALSE ANSWER: FALSE

66. Identifying your primary and secondary
audiences can help you determine your

writing style. 74. Progress reports are written for only 82. The primary purpose of an executive
internal readers. summary is to concentrate on what
ANSWER: TRUE management
ANSWER: FALSE
needs to know from a longer report.

67. Primary data result from reading what ANSWER: TRUE

others have experienced or observed and 75. Feasibility reports analyze a problem,
discuss options, and present a
recorded. recommendation,
83. A formal writing style includes first-
ANSWER: FALSE solution, or action to be taken. person pronouns, contractions, active-voice

ANSWER: FALSE verbs, shorter sentences, and familiar words.

68. Many report writers begin with an ANSWER: FALSE

analysis of company records and files.
76. When your reader may oppose your
ANSWER: TRUE recommendation, you should begin the report
by 84. The audience, purpose, and setting of a
message usually determine the use of a
announcing the recommendation directly. formal
69. Surveys provide the richest, most
accurate first-hand information. ANSWER: FALSE or informal writing style, but only a formal
writing style will enhance the authority and
ANSWER: FALSE
credibility of a report.
77. Feasibility reports answer such questions
as Will this plan or proposal work? ANSWER: FALSE
70. Business researchers often use such
electronic resources such as mailing lists, ANSWER: TRUE

discussion boards, social networking sites, 85. Reports are convincing only when the
and blogs to conduct research for business facts are believable and the writer is credible.
78. Feasibility reports are typically written
reports. for internal audiences. ANSWER: TRUE

ANSWER: TRUE ANSWER: TRUE

86. Although citing sources in a formal

report is essential, you do not need to cite
79. Formal meeting minutes provide a record sources
of old business, new business,

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in an informal report. 94. Use Empowered Team Decision-Making b. Proposals are always solicited.
Without Losing Control is an example of
ANSWER: FALSE c. Proposals are informative documents used
a(n) ____________________ heading. to share problems, identify emerging

ANSWER: talking issues, and categorize available resources for

87. Discussion of Findings is an example of a resolution.
functional heading.
d. Proposals are developed for external
ANSWER: TRUE 95. A distinct type of information report is audiences only.
the ____________________ report. In this
ANSWER: A
type of report, business travelers identify the
88. Functional headings should be used event they attended or the company they 2. A company might prepare a proposal for
instead of talking headings in a report when which of the following reasons?
the visited; summarize three to five main points
objectively; and, if requested, itemize their a. To show its compliance with Homeland
report discusses a sensitive or controversial Security rules and regulations
topic. expenses on a separate sheet.
b. To solicit competitive bids for a new
ANSWER: TRUE ANSWER: trip building

c. To inform company shareholders of an

attempted hostile takeover
89. Headings are advantageous only to the 96. The purpose of
reader of the report, not to the writer. a(n)____________________ report is used to d. To bid for a contract to retrofit a local
tell management bridge
ANSWER: FALSE
whether a nonroutine project is on schedule. ANSWER: D

ANSWER: progress 3. An RFP (request for proposal) can best be

90. You should include at least one heading defined as
per report page.
a. a document that solicits competitive bids
ANSWER: TRUE 97. ____________________ or on a project.
recommendation reports attempt to solve
problems by b. an offer to provide a service, sell
equipment, or solve a problem.
91. Business ____________________ are evaluating options and offering
systematic attempts to convey information, recommendations. c. an internal report justifying a request for
additional staffing and equipment.
answer questions, and solve problems. ANSWER: Justification
d. a persuasive sales presentation
emphasizing benefits for the reader.
ANSWER: reports

98. A(n) summary condenses the primary ANSWER: A

ideas, conclusions, and recommendations of
4. A business would be most likely to write a
92. In a report using the
a longer report or publication. request for proposals
____________________ organizational
pattern, the problem,
99. When a company must decide whether to a. to advertise openings for two sales
proceed with a plan of action, it may require positions.
discussion, and findings are presented before
the conclusions and recommendations.
a(n) feasibility report. b. to attract new clients.
ANSWER: indirect
100. Minutes are a record of the proceedings c. to renovate offices.
of a meeting.
d. to begin expansion in global markets.
93. Use ____________________ format for Chap 10 - Proposals and Formal Reports
short (usually eight or fewer pages) informal ANSWER: C
1. Which of the following statements is
reports addressed outside an organization. accurate? 5. In addition to an introduction, the
background information, and the proposal
a. Proposals are persuasive documents used itself,
ANSWER: letter
to solve problems, provide services, or
informal or letter proposals often contain
sell equipment.

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a. staffing requirements, a budget, and an 9. In which section of an informal proposal a. the primary and secondary audiences.
authorization request. would you most likely include a timetable for
b. the style and need for correctness.
b. service dates, applicable laws and statutes, a project to be completed?
and a signed contract. c. identification of resources used and
a. Staffing placement of documentation.
c. a bill for services rendered and a signed
contract. b. Authorization d. format and length.

d. free prizes and other gimmicks. c. Budget ANSWER: D

ANSWER: A d. Proposal 14. Although formal reports are similar to

formal proposals, a primary difference is that
6. You can make the introduction of a ANSWER: D
proposal more persuasive if you a. formal reports represent the end product of
10. What may be included in the staffing thorough investigation and analysis.
a. explain in great detail how much better you section of an informal proposal?
are than your competitors. b. formal reports use a more conversational
a. Credentials and expertise of project tone.
b. hint at the problem you will solve but avoid leaders
explaining the reasons for the c. reports are written for internal audiences
b. Size and qualifications of support staff only.
proposal.
c. Resources such as computer facilities d. more formal reports are written than
c. remain as vague as possible to keep the formal proposals.
reader intrigued. d. All may be included in the staffing section.
ANSWER: A
d. provide a "hook" such as mentioning a ANSWER: D
remarkable resource available exclusively 15. What is the first step in preparing to
11. The budget in a proposal should write a formal report?
to the writer.
a. reflect careful research because a proposal a. Analyze your audience.
ANSWER: D is a legal contract.
b. Research primary and secondary data.
7. Which of the following is the best tip to b. provide only rough estimates so that you
fight writer's block when writing proposals? can raise the price later if costs increase. c. Define the project and limit its scope.

a. Drink a lot of coffee to make your mind c. never itemize hours and costs, but offer d. Determine the length of the report.
sharp. only a total sum.
ANSWER: C
b. Begin by making a bulleted list of customer d. include a disclaimer to ensure that the
wants and needs. budget is not legally binding. 16. What is the best advice when writing a
statement of purpose for a formal report?
c. Make a list of personal benefits you will ANSWER: A
receive after receiving the contract. a. Write a statement of purpose only for
12. Jeremy has decided to include a deadline external formal reports.
d. Type anything because proposals must for acceptance in his proposal to install
adhere to deadlines. b. Omit limitations to avoid a negative tone.
energy-efficient workstations for a local
ANSWER: B manufacturer. In which section should c. Use action verbs that tell what you intend
Jeremy to do.
8. In which part of a solicited proposal would
you most likely convince your reader that place the deadline? d. Do all of these choices when writing
statements of purpose.
you understand the problem completely? a. Introduction
ANSWER: C
a. Introduction b. Background
17. Primary research data can be defined as
b. Background c. Authorization request
a. information that comes from reading what
c. Authorization d. Proposal others have experienced and observed.

d. Budget ANSWER: C b. information gained from firsthand

experience and observation.
ANSWER: B 13. The main differences between informal
and formal proposals are c. statistics collected during the first stage of
research.

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d. data you get from the Web. d. electronic databases are convenient to use. c. Use all uppercase letters for your searches.

ANSWER: B ANSWER: D d. Include articles and prepositions in search

phrases to make searches more
18. Your boss asks you to write a formal 22. Which statement about the World Wide
report on the impact of smoking on employee Web is accurate? specific.

healthcare costs. Like nearly every writer of a a. The Web always provides accurate, ANSWER: A
research project, you should begin your credible information.
26. A blog is
research by b. The Web is a collection of hypertext pages
that offer information and links of a. an online diary or journal that allows
a. reviewing secondary data in the library or visitors to leave public comments.
on the Internet. trillions of pages.
b. a computer virus that frequently appears
b. interviewing your colleagues to solicit their c. The number of Web sites is now decreasing from Web sites such as Facebook and
input and feelings. after reaching its peak of 235 million
MySpace.
c. preparing a questionnaire to distribute to sites.
your colleagues. c. a collection of hypertext pages that offer
d. Only certain individuals or organizations information and links.
d. conducting a field experiment. are permitted to post on the Web.
d. an electronic information storage base that
ANSWER: A ANSWER: B users access via computer and search

19. Although researchers are increasingly 23. Searching the Web requires a(n) digitally.
using electronic data, you should learn to use
a. e-mail address. ANSWER: A
print resources because
b. Web browser. 27. Which of the following is a primary data
a. electronic sources are never considered as source?
reliable as books and magazines. c. handheld wireless device.
a. Periodicals
b. print sources provide primary data and d. master's degree.
electronic sources provide secondary data. b. Electronic databases
ANSWER: B
c. some data is available only in print. c. Blogs
24. Which statement about search tools is
d. audiences respect only writers who include accurate? d. Experimentation
data from print sources.
a. A search tool is also called a Web browser. ANSWER: D
ANSWER: C
b. A search tool is a service that indexes, 28. Surveys, which are used to collect
20. What type of print resource provides organizes, and often rates and reviews firsthand data, have many advantages. One
excellent historical data?
Web pages. advantage is that
a. Periodicals
c. Bing is currently the most-used search tool. a. those who respond to mailed or online
b. Bibliographic indexes surveys exactly represent the overall
d. A search tool helps to protect the user's
c. Brochures computer against viruses and malware as population.

d. Books the user conducts Web searches. b. respondents can be relied on to respond
openly and truthfully to anonymous
ANSWER: C ANSWER: B
surveys.
21. Many researchers today begin by looking 25. What is the best advice for conducting an
in electronic databases because Internet search? c. data can be gathered economically and
efficiently.
a. they know that all data found in electronic a. When connecting to a search tool for the
databases is valid and reliable. first time, always read the FAQs d. return rates for online and mailed surveys
are typically over 90 percent.
b. electronic databases are always a free (Frequently Asked Questions), Help, and
resource if you have Internet access. How to Search sections. ANSWER: C

c. it is easy to cite sources found in an b. Use one search tool only so that you can 29. Brittany is writing a business report
electronic database. master it. about protecting workplace data and will be

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conducting an interview with a data security c. Damaging winds, common in strong already familiar with the quote such as "The
expert. What is the best advice you can give tornadoes, caused problems for the residents buck stops here."

her? of Missouri. ANSWER: A

a. Call before the interview to confirm the d. The Fujita-Pearson tornado scale rates 36. What is the correct order of ideas for a
arrangements, and then arrive on time. tornadoes with wind speeds of 261 to 318 report using the indirect strategy?

b. Learn about the individual she is miles per hour as F5 storms. a. Recommendations, findings, and
interviewing, and research the background conclusions
and ANSWER: D
b. Conclusions, findings, and
terminology of the topic. 33. Paraphrasing is recommendations

c. Use open-ended questions rather than yes- a. restating an original passage in your own c. Findings, conclusions, and
or-no questions to draw out the words. recommendations

responses from the expert. b. repeating the grammatical structure of the d. Recommendations, conclusions, and
original passage. findings
d. Brittany should complete all these steps.
c. replacing original words with appropriate ANSWER: C
ANSWER: D synonyms.
37. Chronological organization arranges
30. Plagiarism d. indicating the source of the original work. ideas by

a. involves using good data from reputable ANSWER: A a. time.

sources to increase your credibility and
34. Which of the following is not a purpose b. order of importance.
to enhance the logic of your reasoning. for a direct quotation?
c. physical location.
b. happens in only academic settings. a. To duplicate exact wording before
criticizing an idea d. simple to complex.
c. is the act of using others' ideas without
proper documentation or by paraphrasing b. To repeat identical phrasing because of its ANSWER: A
precise wording
poorly. 38. Tanika must prepare a formal report
c. To add length to a researched document detailing the findings of a year-long study of
d. is restating an original passage in your her
own words. d. To provide objective background
information company's new wellness program. In this
ANSWER: C report she must discuss employee
ANSWER: C absenteeism
31. Which of the following statements about
documenting data is not accurate? 35. Which of the following is the best advice before and after the program's
about the use of direct quotations in a implementation. What type of organizational
a. Documenting data can strengthen your pattern will she
argument. report?
likely use?
b. Documenting data protects you from a. Beware of overusing quotations because
charges of plagiarism. you may appear as if you have no ideas a. Chronological

c. Documenting data is not necessary if you of your own. b. Spatial

put the information in your own words.
b. If you use a direct quotation, don't dilute c. Compare/Contrast
d. Documenting data helps the reader pursue its impact by summarizing it or
the topic further. d. Importance
introducing it in your own words.
ANSWER: C ANSWER: C
c. Place the direct quotation in quotation
32. Which of the following statements would marks, but change a few words to show 39. Tyler is writing a report that analyzes the
need to be documented in a report? GlobalCom, Inc., market share of cell phone
you have your own ideas.
a. Tornadoes caused extensive loss of subscriptions worldwide by region. He will
property and lives in Missouri. d. Direct quotations do not need to be placed probably organize his report
in quotation marks if the audience is
b. You can get an idea of how dangerous a a. chronologically by the date the cell phone
tornado is by its rating. subscriptions reached their maximums.

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b. around extensive secondary data to assure ANSWER: D a. To present an overview of the report
the reader that he conducted adequate
43. What type of graphic illustrates changes b. To provide a list of sources used within the
research before he wrote the report. in data over time? report

c. using a functional arrangement to show a. Line chart c. To introduce the writer of the report
types of subscriptions globally.
b. Flowchart d. To designate the parts of the report
d. geographically with sections representing
each region's market share. c. Bar chart ANSWER: A

ANSWER: D d. Table 48. What advice should you follow when

preparing a table of contents?
40. Logan is creating an outline to help him ANSWER: C
write a report on e-waste generated by his a. Avoid leaders (spaced or unspaced dots)
44. In her letter to policyholders, Min Yi on a table of contents to avoid confusing
company. What advice should he follow? needs a graphic depicting the procedure a
the reader.
a. Include the outline as part of the final policyholder follows when filing a claim.
report so that his audience can quickly see Which of these would be most appropriate? b. Include all headings for a long report on
the table of contents.
his organizational pattern. a. Organizational chart
c. Include a list of figures on the table of
b. Create a balanced outline with exactly the b. Flowchart contents.
same number of subpoints and details
c. Illustration d. Wait until you have completed the report
for each main point. before writing the table of contents.
d. Table
c. Avoid placing only one subpoint under a ANSWER: D
main idea. ANSWER: B
49. The discussion of findings in a report
d. Avoid using the main points used on the 45. Which statement about pie charts is should do all of the following except
outline as main headings in the written accurate?
a. use graphics to illustrate key points and
report. a. Pie charts are most useful for technical findings.
audiences.
ANSWER: C b. use first-person pronouns.
b. Pie charts are most appropriate for
41. Yolanda must include a long table in a showing percentages. c. analyze and interpret the research findings
report she is preparing on employee Internet or solution.
c. Pie charts are more flexible than bar or
use. What advice should she follow when line charts. d. present evidence to justify your
creating the table? conclusions.
d. Pie charts can be confusing to readers
a. Avoid distracting her readers with shading. because of the use of multiple colors. ANSWER: B

b. Place the table as close as possible to its ANSWER: B 50. What information is included in the
text discussion. appendix in of a formal report?
46. Which of the following is the best advice
c. Leave missing data blank. when using graphics in reports? a. Surveys

d. Because the emphasis is on the data, avoid a. Don't overuse color because too much b. Sources mentioned in the report
the use of headings for each row. color can be distracting and confusing.
c. Recommendations based on the report
ANSWER: B b. Don't introduce a graphic; a good graphic findings
should communicate clearly itself.
42. The major advantage of line charts is d. Author's credentials
that they c. Avoid summarizing the main point of the
graphic. ANSWER: A
a. compare related items.
d. Avoid the use of headings on a graphic. 51. Proposals are informative documents
b. present large amounts of data. used to educate readers.
ANSWER: A
c. show the proportion of parts to a whole. ANSWER: FALSE
47. What is the purpose of a letter or memo
d. demonstrate trends. of transmittal?

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52. Proposals may be internal or external, 60. Don't include a deadline for acceptance 68. Books provide historical, in-depth data;
but most proposals are external. in the budget section of a proposal because however, periodicals provide limited but

ANSWER: TRUE doing so puts too much pressure on the current coverage.
reader.
ANSWER: TRUE
ANSWER: FALSE
53. External proposals may be solicited or
unsolicited, but most proposals are
unsolicited. 69. If you find information on the Web, you
61. A proposal represents a legal contract. can be assured that it is reliable.
ANSWER: FALSE
ANSWER: TRUE ANSWER: FALSE

54. RFP stands for "Required Formal

Procedures." 62. Companies today prefer online 70. To efficiently locate information using
proposals. the Internet, use two or three search tools and
ANSWER: FALSE
ANSWER: TRUE combine keywords into phrases.

ANSWER: TRUE
55. Informal proposals are often presented in
short (two- to four-page) letters. 63. The main differences between formal and
informal proposals are tone and language
ANSWER: TRUE ANSWER: TRUE
use.

ANSWER: FALSE
56. Most proposals begin by explaining 71. Businesses should avoid using social
briefly the reasons for the proposal and by networking sites to generate research
because
highlighting the writer's qualifications. 64. Like proposals and informal reports,
formal reports begin with a definition of the these sites serve entertainment and leisure
ANSWER: TRUE purposes only.
project.
ANSWER: FALSE
ANSWER: TRUE
57. To make the introduction of your
proposal persuasive, include a "hook" that
focuses 72. Both observation and experimentation
65. The first step in preparing a report is to produce firsthand data to clarify cause and
on the audience's specific needs and benefits. conduct research.
effect.
ANSWER: TRUE ANSWER: FALSE
ANSWER: FALSE

58. In a solicited proposal, your goal is to 66. Secondary data come from reading what
convince the reader that a problem exists. others have experienced and observed. 73. When you conduct an interview, prepare
closed-ended questions to make the
ANSWER: FALSE ANSWER: TRUE
interviewee feel relaxed and at ease.

ANSWER: FALSE
59. If you are responding to a request for 67. An advantage of secondary data over
proposal (RFP), avoid using the same primary data is that secondary data are
language easier
74. The only reason to document sources in a
of the RFP as doing so will show a lack of and cheaper to develop. report is to avoid charges of plagiarism.
creativity.
ANSWER: TRUE ANSWER: FALSE
ANSWER: FALSE

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75. Documenting data is necessary only ANSWER: FALSE 90. Regardless of the referencing format
when writing long reports and proposals. used, citations include the author, title,

ANSWER: FALSE publication, date of publication, page

83. Probably the most frequently used visual number, and other significant data for all
aid in reports is the table. sources used

76. If you paraphrase (put information in ANSWER: TRUE in the report.

your own words), you did not need to credit
the ANSWER: TRUE

information source. 84. The major advantage of line charts is

that they show changes over time, thus
ANSWER: FALSE 91. Graphics should incorporate lots of color
indicating trends. and decorations to provide visual impact

ANSWER: TRUE for readers.

77. Information that is common knowledge
requires no documentation. ANSWER: FALSE

ANSWER: TRUE 85. Avoid referencing graphics in the text of

your report; the visual should speak for
92. Informal proposals are sometimes called
itself. ____________________ proposals.
78. If you are worried about plagiarizing,
you can avoid the problem if you use the ANSWER: FALSE ANSWER: letter

grammatical structure of the original and just

replace words with synonyms.
86. The title page is a prefatory part of a 93. In the ____________________ section,
ANSWER: FALSE business report. your aim is to discuss your plan for solving

ANSWER: TRUE the problem.

79. Katrina has decided to organize her ANSWER: proposal

business report using the direct
organizational 87. If included with a report, a letter or
memo of transmittal should be written using
pattern. Therefore, she should begin the the 94. The ____________________ section
report with her conclusions and promotes the credentials and expertise of
recommendations. indirect pattern.
project leaders and support staff.
ANSWER: TRUE ANSWER: FALSE
ANSWER: staffing

80. A report discussing the correct procedure 88. The body of a formal report typically
to process customer complaints should be includes an introduction; the discussion of 95. The planning of every report begins with
a statement of ____________________ that
organized using a chronological order. findings; and a summary, conclusions, or
recommendations. describes the goal, significance, and
ANSWER: TRUE limitations of a formal report.
ANSWER: TRUE
ANSWER: purpose

81. Most writers agree that the clearest way

to show the organization of a report is by 89. The recommendations of a report may be
placed in a separate section or incorporated 96. A(n) ____________________ is a
recording its divisions in an outline. collection of information stored electronically
with the conclusions. so
ANSWER: TRUE
ANSWER: TRUE that it is accessible by computer and digitally
searchable.

82. Avoid the use of graphics in a report ANSWER: database

because graphics usually confuse readers.

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97. A(n) ____________________ tool is a

service such as Google that indexes,

organizes, and often rates and reviews Web

pages.

ANSWER: search

98. An online diary or journal that allows

visitors to leave public comments is called a

weblog or ____________________.

ANSWER: blog

99. ____________________ is giving credit

to your information sources.

ANSWER: documentation

100. Business reports often rely on

____________________ data from firsthand

experience such as surveys, interviews,

observations, and experimentations.

ANSWER: primary

101. Using the ideas of someone else without

giving credit is called

____________________ and is unethical.

ANSWER: plagiarism

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