Thanks to visit codestin.com
Credit goes to www.scribd.com

Scribd
Upload
6 views1 page

Customer Service CV

Nweke Ladymay is a customer service representative with over 2 years of experience in sales, customer care, and technical support. She has worked remotely at Ukiyo Outdoors and previously at the National Agency for Prohibition of Trafficking in Persons, where she managed case files and communicated with clients. Ladymay possesses strong communication skills, is proficient in customer care software, and is eager to leverage her skills in a new role.

Uploaded by

maymartins23
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
6 views1 page

Customer Service CV

Nweke Ladymay is a customer service representative with over 2 years of experience in sales, customer care, and technical support. She has worked remotely at Ukiyo Outdoors and previously at the National Agency for Prohibition of Trafficking in Persons, where she managed case files and communicated with clients. Ladymay possesses strong communication skills, is proficient in customer care software, and is eager to leverage her skills in a new role.

Uploaded by

maymartins23
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 1

NWEKE LADYMAY

CUSTOMER SERVICE REPRESENTATIVE

I am a professional with over 2 years of experience


in a call center environment, specializing in sales,
customer care, and technical support. Proficient in
major customer care software and skilled in
conflict resolution, I bring a positive attitude to
every interaction. I am eager to leverage my
proven skills and experience to excel in your
CONTACT company.

EMAIL :
WORK EXPERIENCE
[email protected]

Ukiyo Outdoors | Remote


PHONE :
www.reallygreatsite.com Handled customer inquiries across multiple
channels - phone, email, chat and social media.
Leveraged CRM tools to efficiently access
EDUCATION customer information and history, driving first
call resolution.Regularly exceeded customer
Ebonyi State University satisfaction targets.
L.L.B in law Sep 2015- Nov 2020 Proactively identified opportunities to upsell and
cross-sell while resolving customer issues.
Collaborated with sales team to generate leads.
PERSONAL SKILLS Kept myself updated on new product features
and launches through trainings and test drives.
Excellent Communication and
Provided insightful feedback to product team
Interpersonal Skills based on customer interactions.
Customer service Maintained high productivity and schedule
adherence by managing time effectively.
Computer literacy
Completed trainings to improve skills.
Problem Solving Provided empathy, active listening and used
Data management positive tone during customer interactions.
Hospitality
Analytical skills National Agency for Prohibition of
Creative writing Trafficking in persons

Attention to Detail
Customer Service Specialist/ March 2022- May
Experience Maintaining an 2023
Office Budget Assisted with all office administrative duties
Strong organization skills and Managing case files and maintaining records
Experienced in communicating with clients and
attention to detail
legal professionals
Was able to handle confidential information
with discretion.

You might also like