Release Notes for Click to Call Release 7.

Revised: October 17, 2008,

These release notes describe all versions of Click to Call Release 7.x.
To access the latest software upgrades for all versions of Click to Call, go to
http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml

Contents
• Introduction, page 1
• System Requirements, page 2
• Supported Desktop Applications, page 3
• Related Documentation, page 3
• Limitations and Restrictions, page 4
• Important Notes, page 6
• Caveats, page 7
• Documentation Updates, page 8
• Obtaining Documentation, Obtaining Support, and Security Guidelines, page 9

Introduction
These release notes describe new features, requirements, restrictions, and caveats for Click to Call
Release 7.x. These release notes are updated for every maintenance release but not for patches or hot
fixes. Before you install Click to Call, we recommend that you review this document for information
about issues that may affect your system.

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 System Requirements

System Requirements
• Server and Client PC Requirements, page 2
• About Phone Requirements, page 2

Server and Client PC Requirements

Table 1-1 describes the server and client PC requirements for installing Click to Call.

Table 1-1 Click to Call installation requirements

Item Description
Server/Network • Cisco Unified Communications Manager version 5.1.x, 6.x or 7.x, or
Cisco Unified Communications Manager Business Edition version 7.0.
• The Cisco Unified Communications Manager server must be installed, configured, and
operating correctly as per the Cisco Unified Communications Manager documentation, at the
following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.
html
• The Cisco Unified Communications Manager server must be configured to support the
WebDialer service. For information on determining server capacity for the WebDialer service
based on users and expected call volume, refer to the Cisco WebDialer chapter in the Cisco
Unified Communications Manager Solution Reference Network Design:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_implementation_design_g
uides_list.html
Client PC Supported Operating System(s):
• Microsoft Windows XP Professional
• Microsoft Windows Vista Business Edition or Enterprise Edition
Required Disk Space: 80MB free hard disk space

About Phone Requirements

• Supported Softphone Applications, page 2
• Supported Cisco Unified IP Phones, page 3

Supported Softphone Applications

Cisco IP Communicator v 2.1(3) or higher is supported. Cisco IP Communicator is supported in SCCP
and SIP mode.

Note Cisco Unified Personal Communicator is not currently supported with Click to Call.

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2
 Supported Desktop Applications

Supported Cisco Unified IP Phones

The following Cisco Unified IP Phones models are supported with Click to Call:

SCCP Phones: • 7902G, 7905G, 7906G

• 7911G, 7912G, 7912G-A
• 7920, 7921G
• 7940G, 7941G, 7941G-GE, 7942G,
7945G
• 7960G, 7961G, 7961G-GE, 7962G,
7965G
• 7970G, 7971G-GE, 7975G
SIP Phones: • 7941G, 7941G-GE, 7942G, 7945G
• 7961G, 7961G-GE, 7962G, 7965G
• 7970G, 7971G-GE, 7975G

Supported Desktop Applications

The following desktop applications can be used with the Click to Call application:
• Mozilla Firefox 1.5, 2.0, 3.0
• Microsoft Internet Explorer 6.0, 7.0
• Microsoft Excel 2003, 2007
• Microsoft Word 2003, 2007
• Microsoft Outlook 2003, 2007
• Microsoft Sharepoint 2003, 2007
• Microsoft Powerpoint 2003

Related Topics
• Server and Client PC Requirements, page 2
• About Phone Requirements, page 2

Related Documentation
Cisco Unified IP Phone Documentation
Refer to publications that are specific to your language, phone model and
Cisco Unified Communications Manager release. Navigate from the following documentation URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

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 Limitations and Restrictions

Cisco Unified Communications Manager Documentation

Refer to the Cisco Unified Communications Manager Documentation Guide and other publications
specific to your Cisco Unified Communications Manager release. Navigate from the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco WebDialer Service Documentation

Refer to the following Cisco WebDialer documentation at the following URLs:
• Cisco WebDialer chapter in the Cisco Unified Communications Manager Features and Services
Guide Feature and Services Guide:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html
• Cisco WebDialer chapter in the Cisco Unified Communications Manager Solution Reference
Network Design:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_implementation_design_guide
s_list.html

Microsoft Active Directory Documentation

Refer to the Microsoft Active Directory documentation at the following URLs:
• Active Directory 2003:
http://technet2.microsoft.com/windowsserver/en/technologies/featured/ad/default.mspx
• Active Directory 2008: http://technet2.microsoft.com/windowsserver2008/en/library/

Limitations and Restrictions

• Firewall Limitation, page 4
• Microsoft PowerPoint 2007 Support, page 5
• Microsoft Outlook 2003 Limitation, page 5
• Microsoft IME Limitation with East Asian Locales, page 5
• Engineering Special for Japanese, Korean and Portuguese Locales, page 5
• About Phone Support Status, page 5
• Online Help Browser Limitation, page 5

Firewall Limitation
If a firewall exists between Cisco Unified Communications Manager and the client PC, your end user
may not be able to use Click to Call.
Click to Call sends request messages to Cisco Unified Communications Manager over HTTPS using
port number 8443. Therefore you need to configure the firewall or router to allow message requests and
responses between Click to Call and Cisco Unified Communications Manager over HTTPS using port
number 8443.

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 Limitations and Restrictions

Microsoft PowerPoint 2007 Support

Click to Call does not support Microsoft PowerPoint 2007 because the context menu functionality in
Microsoft PowerPoint 2007 no longer permits third party integrations.

Microsoft Outlook 2003 Limitation

If you are running Microsoft Outlook 2003 without Microsoft Office 2003, the Persona menu is not
available. Consequently the Click to Call functionality under the Persona menu is not available in this
case.

Microsoft IME Limitation with East Asian Locales

For some East Asian locales, the Microsoft Global Input Method Editor (IME) feature is enabled by
default in Microsoft Word. If the Microsoft Global IME is enabled in Microsoft Word 2003 or 2007, the
Call option on the Click to Call right-click menu is not available; only the Call with Edit option is
available. If you disable the Microsoft Global IME feature in Microsoft Word, the Call menu item will
be available.

Engineering Special for Japanese, Korean and Portuguese Locales

For Japanese, Korean and Portuguese locales, an engineering special is available that contains a fix for
a localization issue. To download this engineering special, go to:
http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml

About Phone Support Status

• Support Status for Cisco Unified Personal Communicator, page 5
• Support Status for Cisco Unified IP Phone 7985, page 5

Support Status for Cisco Unified Personal Communicator

Click to Call does not currently support the Cisco Unified Personal Communicator softphone.

Support Status for Cisco Unified IP Phone 7985

Click to Call does not currently support the Cisco Unified IP Phone model 7985.

Online Help Browser Limitation

The Click to Call online help application launches in Microsoft Internet Explorer only.

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 Important Notes

Important Notes
• End Call Button Terminates All Active Calls, page 6
• WebDialer Application Applies Directory Lookup Rules, page 6
• Users are Unable to Associate Phone, page 7

End Call Button Terminates All Active Calls

The End Call button on Click to Call terminates all active calls, including any calls that the user has on
hold. The held call is terminated locally, but the remote held call remains active and the person on hold
receives no indication that the call is terminated.

Note Because this is unexpected behavior, we highly recommend that you provide your end users with the
following description of how the End Call button operates when a user places a call on hold:
• When you press the End Call button on Click to Call, this ends all your current calls, including any
calls you have on hold.
• For example, if you are on Call 1, and you place Call 1 on hold to take Call 2, when you press the
End Call button to end Call 2, the application ends both Call 1 (on hold) and Call 2.
• However, Click to Call only disconnects the held call locally at your end of the call. The person you
have placed on hold is not disconnected, and receives no indication that the call has ended.

Note that this is expected behavior on Cisco Unified Communications Manager. You can control this
behavior on Cisco Unified Communications Manager using the cluster-wide phone device service
parameter Enforce Privacy Setting on Held Calls. Privacy removes the call information from all phones
that share lines and blocks other shared lines from barging in on its calls. Enabling the service parameter
Enforce Privacy Setting on Held Calls enforces privacy when a call is placed on hold on a shared line;
this service parameter is disabled by default.

Note • The Enforce Privacy Setting on Held Calls parameter is a cluster-wide service parameter.
Therefore it applies to all phone devices and all users in the
Cisco Unified Communications Manager cluster.
• The Enforce Privacy Setting on Held Calls parameter is only applicable to
Cisco Unified Communications Manager versions 6.x and 7.x.

WebDialer Application Applies Directory Lookup Rules

Note This issue is not applicable if you are running Cisco Unified Communications Manager version 7.x.

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 Caveats

Problem The Cisco WebDialer application is only expected to apply Application Dial Rules on
Cisco Unified Communications Manager. However, if there are Directory Lookup Rules configured on
Cisco Unified Communications Manager, the Cisco WebDialer application may apply the Directory
Lookup Rules before it applies the Application Dial Rules.
This may cause call routing issues on the Click to Call application. When deploying Click to Call, ask
your end users to report any inconsistent call behavior, as it may be related to this issue.
Solution Perform the following workaround on Cisco Unified Communications Manager. For each
Application Dial Rule you have configured, create a corresponding dummy Directory Lookup Rule. The
dummy Directory Lookup Rules should be invalid; Cisco Unified Communications Manager should not
be able to match the dummy Directory Lookup Rules.
Prioritize the dummy Directory Lookup Rules at the top of the Directory Lookup Rule list, before any
authentic Directory Lookup Rules. This ensures that the Cisco Webdialer application applies the
Application Dial Rules first. In the Application Dial Rule list, configure the final Application Dial Rule
to match any number that the other Application Dial Rules do not match. This ensures that the Cisco
Webdialer application finds an Application Dial Rule match, and does not attempt to apply the Directory
Lookup Rules.

Users are Unable to Associate Phone

Problem The user is unable to associate a phone on the Click to Call application.
Solution If your organization routes HTTP traffic via proxy servers to access the internet, you must add
an exception for the internal HTTPS traffic sent from the Click to Call application to the
Cisco Unified Communications Manager server.
However, if this exception contains the server name of the Cisco Unified Communications Manager, and
the IP address of the Cisco Unified Communications Manager is configured on the Click to Call
application, this configuration may still route the HTTPS traffic externally. If this occurs, either add an
exception for the IP address of the Cisco Unified Communications Manager, or use the server name that
is already covered by an exception.

Caveats
• Using Bug Toolkit, page 7
• Open Caveats, page 8

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions
of the following:
• All severity level 1 or 2 bugs.
• Significant severity level 3 bugs.
• All customer-found bugs.
You can search for problems by using the Cisco Software Bug Toolkit.

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 Documentation Updates

Before You Begin

To access Bug Toolkit, you need the following items:
• Internet connection
• Web browser
• Cisco.com user ID and password

Procedure

Step 1 To access the Bug Toolkit, go to

http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.
Step 2 Log in with your Cisco.com user ID and password.
Step 3 To look for information about a specific problem, enter the bug ID number in the “Search for Bug ID”
field, then click Go.

For information about how to search for bugs, create saved searches, and create bug groups, click Help
in the Bug Toolkit page.

Open Caveats
The caveats in Table 1 describe possible unexpected behavior in the Click to Call release. Bugs are listed
in order of severity and then in alphanumeric order by bug identifier.
Table 2 Open Caveats for Click to Call

Identifier Severity Component Headline

CSCsu99747 2 click2call-install Application crashes after install due to specific culture setting

Documentation Updates
For the latest versions of all Click to Call documentation, go to
http://preview.cisco.com/en/US/products/ps9829/tsd_products_support_series_home.html.
• Documentation Errors, page 8

Documentation Errors
The installation path in the Click to Call online help application should be Start > Programs > Cisco
Click to Call > Cisco Click to Call.

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 Obtaining Documentation, Obtaining Support, and Security Guidelines

Obtaining Documentation, Obtaining Support, and Security

Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback,
security guidelines, and also recommended aliases and general Cisco documents, see the monthly
What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical
documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

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© 2008 Cisco Systems, Inc. All rights reserved.

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 Obtaining Documentation, Obtaining Support, and Security Guidelines

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