QUESTIONEIR
Research Problem :- Effect of Organised retail over the buying behavior of the
customer
1. Name of the respondent
2. Age
3. Gender
4. Qualification – Under Graduate/Graduate / Post graduate
5. Profession - Business / Employed (profile if possible) / Student
6. If employed – Govt Service / Private
7. Income group- 5 Lakhs / 10 Lakhs / 20Lakhs & above per annum
8. Directly or indirectly % of Involvement in buying or shopping – 25% / 50 % 75%
100%
9. Prefer to buy by visiting to shops/ showrooms / market or prefer to shop through
online
10. Concern about
a. big brands b. Quality with price
11. If off line then prefers
a. Traditional old markets b. Shopping malls
12. What is the most interesting point in traditional market?
………………………………………………………………………………………………..
13. Prefer to go for shopping
a) Alone b) With family members
14. Do you think in normal market we get the better price? Yes / No
15. In the market
a) We enjoy Personal relation b) Reliability factor more or less
16. Do we get better deal after bargaining? Yes / No
17. On physical shopping do we get better satisfaction? Yes / No
18. On off line shopping does it take more time? Yes / No
19. Is Off line shopping
a) Botheration b) Joyful moment with the families?
20. Do you prefer off line for all items? Yes / No
21. Do you prefer to buy from
a) Local market b) Market in the City / Town
22. Do you like to go to particular shop every time ? yes / No
23. Always go to particular shop? yes / No
24. If not then
a) 25% times b) 50% times c) 75% times
25. Have you ever tried any time with online shopping? Yes / No
26. Do you like Online shopping concept? Yes / No
27. Do you enjoy shopping in Malls? Yes / No
28. At what % do you use online shopping?
a) 2 % b) 50 % c) 70 % d)100%
29. Which one do you prefer more ?
a) On line shopping b) Shopping in Malls
30. Do you think in Online shopping you get lesser price? Yes / No
31. Do you find festive sales are more attractive in online shopping? Yes / No
32. Do you think combo packs are more beneficial in online shopping? Yes / No
33. In online shopping do you think company try to cheat with quality? Yes / No
34. Do you prefer to buy grocery items along with other items? Yes / No
35. Do you buy clothes from on line? yes/ No
36. How often do you find problem with quality or Size ?
a) Very rare b) Moderate c) Maximum
37. Are you happy with replacement polices of online business? Yes / No
38. Before selecting item do you consult with your friends or with your family
members? Yes/ No
39. Do you think during online shopping deals / offers are very interesting? yes / No
40. Does it help you to buy items in lesser cost? Yes / no
41. Are you comfortable with replacement policies? Yes / No
42. Do you believe item quality remains the same like Showroom? Yes / No
43. During online shopping we cant get the feel of the item. Does it matter ? Yes / No
44. Which one you prefer?
a) Taking reference from friends b) Taking own decision
45. Are you ok with extra delivery charges for the item ? Yes / No
46. After online shopping any time do you feeling cheating? Yes / No
47. Do you think you get the item replaced easily? Yes / No
48. Do you think Online shopping is better than off line shopping? Yes / No
49. Do you think Shopping mall concept is a revolution in marketing/ Yes /No
50. Is it a point of social and economical development? Yes / No
