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Telecom BRD

The Business Requirements Document outlines the plan for expanding telecom services, including 5G and FTTH, to enhance customer experience and increase market share. Key objectives include a 20% increase in subscribers and a 30% reduction in complaints within a year. The project involves deploying new technologies and improving customer support while excluding international roaming and corporate solutions.

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35 views3 pages

Telecom BRD

The Business Requirements Document outlines the plan for expanding telecom services, including 5G and FTTH, to enhance customer experience and increase market share. Key objectives include a 20% increase in subscribers and a 30% reduction in complaints within a year. The project involves deploying new technologies and improving customer support while excluding international roaming and corporate solutions.

Uploaded by

rahul245chn
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Business Requirements Document (BRD)

Project Title: NextGen Telecom Service Expansion

Version: 1.0

Date: June 17, 2025

Author: [Your Name / Department]

1. Executive Summary

This BRD outlines the requirements for expanding telecom services (voice,
data, broadband) to new urban and rural markets, improving customer
experience, and implementing advanced technologies such as 5G and VoIP.
The goal is to increase market share, reduce churn, and enhance ARPU
(Average Revenue Per User) through competitive and innovative offerings.

2. Business Objectives

Increase Subscriber Base by 20% in the next 12 months

Launch 5G services in Tier 1 and Tier 2 cities

Expand Fiber-to-the-Home (FTTH) broadband services to 50 new locations

Improve Customer Retention by reducing complaints by 30%

Enhance Revenue Streams via new digital services (e.g., OTT, cloud, IoT)

3. Background

TeleComCo is facing stiff competition in the Indian telecom market. While


voice services have reached saturation, there is still massive potential in
data, broadband, and digital value-added services. Customers demand faster
speeds, lower latency, and better service reliability.
4. Scope

In Scope

5G Infrastructure Deployment in selected cities

FTTH broadband expansion

New CRM system integration

Mobile app revamp for better self-service

Customer support chatbot and automation

Digital billing and payment system updates

Out of Scope

International roaming solutions

Enterprise/Corporate connectivity solutions

5. Stakeholders

Role Name / Department Responsibility

Sponsor CEO, TeleComCo Approves project and funding

Project Manager PMO Department Oversees project delivery

Marketing Head Marketing Department Promotions, branding, market


research

IT Lead IT Department Systems integration and support


Network EngineerOperations/Network Team Infrastructure deployment

Customer Service Head Support Department Customer satisfaction and


complaint mgmt

6. Requirements

6.1 Business Requirements

ID Requirement Description Priority

BR1 Enable 5G coverage in 25 Tier 1 and Tier 2 cities by Q4 2025 High

BR2 Expand FTTH services to 50 new towns with >10,000 households High

BR3 Implement AI-powered chatbot for 24/7 customer support Medium

BR4 Launch bundled OTT streaming + data plans Medium

BR5 Introduce flexible digital billing with UPI, wallet, and auto-pay High

6.2 Functional Requirements

(Derived from business requirements – handled in FRD separately)

6. Assumptions and Constraints

Sufficient spectrum and regulatory approvals for 5G rollout

Availability of fiber infrastructure or right-of-way permissions

Budget allocation for

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