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Joseph 1

Joseph Muteti is an Online Support and Sales Specialist with experience in virtual assistance and customer service, skilled in managing chat communications and upselling digital products. He has worked as a Virtual Assistant, Customer Service Specialist at Safaricom, and a freelance Content Writer, showcasing his ability to enhance customer experiences and drive conversions. He is currently pursuing a BSc in Electrical Engineering and holds certifications in Virtual Assistance and Content Writing.

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9 views3 pages

Joseph 1

Joseph Muteti is an Online Support and Sales Specialist with experience in virtual assistance and customer service, skilled in managing chat communications and upselling digital products. He has worked as a Virtual Assistant, Customer Service Specialist at Safaricom, and a freelance Content Writer, showcasing his ability to enhance customer experiences and drive conversions. He is currently pursuing a BSc in Electrical Engineering and holds certifications in Virtual Assistance and Content Writing.

Uploaded by

josephmuteti380
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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📍

Joseph Muteti​

📞
Nairobi, Kenya​

📧
+254111691173​
[email protected]

🔹 Professional Summary
Proactive and emotionally intelligent Online Support and Sales Specialist with a strong
background in virtual assistance, customer service, and live chat engagement. Experienced in
handling multiple chat sessions, upselling digital products, and building genuine connections
with clients and online audiences. Passionate about representing brands professionally, driving
conversions, and enhancing digital customer experiences.

🔹 Core Competencies
●​ Online Chat Support & Engagement
●​ Upselling & Digital Product Promotion
●​ Customer Service & Emotional Intelligence
●​ CRM & Chat Management Tools
●​ Multitasking Across Chat Sessions
●​ Accurate Data Entry & Record Keeping
●​ Confidentiality & Professional Conduct
●​ Team Collaboration (Remote/Hybrid)

🔹 Professional Experience
Virtual Assistant & Chat Support Specialist​
Self-employed – Nairobi, Kenya​
Jan 2021 – Present

●​ Managed real-time chat communication, handled customer queries, and delivered


personalized experiences to clients across various industries.
●​ Promoted and upsold digital services and subscriptions, contributing to client revenue
growth.
●​ Scheduled appointments, organized workflows, and maintained CRM records.
●​ Maintained high professionalism while multitasking across several chat channels.
Customer Service Specialist​
Safaricom PLC – Nairobi, Kenya​
June 2022 – Dec 2022

●​ Delivered frontline support via chat and voice, resolving issues and ensuring customer
satisfaction.
●​ Upsold service plans and digital add-ons where appropriate.
●​ Accurately logged customer interactions in CRM tools and collaborated with internal
teams for fast resolution.

Content Writer (Freelance)​


Jumia – Nairobi, Kenya​
Jan 2022 – May 2024

●​ Created engaging written content tailored to online audiences, boosting engagement


and conversion.
●​ Aligned tone and messaging to match client expectations and brand voice.
●​ Balanced multiple deadlines while maintaining high content quality standards.

🔹 Education & Certifications


BSc. Electrical Engineering (In Progress)​
Kenyatta University – Nairobi, Kenya​
Expected: Dec 2026

Certificate in Virtual Assistance​


Ajira Digital Program – 2021

Certificate in Content Writing​


Ajira Digital Program – 2021

🔹 Technical Proficiency
●​ CRM Tools & Chat Platforms
●​ Microsoft Office Suite & Google Workspace
●​ Trello, Asana, Zoom, Slack
●​ WordPress & Content Management Tools

🔹 References
Available upon request

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