MASTER SERVICES AGREEMENT - Supply – LMA - Last mile

This Master Services Agreement (“Agreement”) is made and executed on this ___ Dec 2024

BY AND BETWEEN

Instakart Services Private Limited, (CIN: U74900KA2015PTC080778) a company incorporated under the
provisions of the Companies Act, 2013, having its office at Buildings Alyssa, Begonia & Clover, Embassy Tech
Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru – 560103, Karnataka, India represented by its
authorized signatory (hereinafter referred to as “Instakart” or “Company” which expression(s) shall unless
repugnant to the context or meaning thereof be deemed to include its successors in business and assigns) of the
FIRST PART;

AND

Deepak Silawat a company incorporated under the provisions of the Companies Act, _____ having its registered
office at shankar marg, ward no. 4,suthaliya Madhya Pradesh - 465677 represented by its authorized signatory
(hereinafter referred to as “Service Provider” which expression shall unless repugnant to the context or meaning
thereof be deemed to include its successors in business and assigns) of the SECOND PART.

The Company and the Service Provider shall be jointly referred to as “Parties” and individually as “Party”
hereinafter.

WHEREAS:
A. The Service Provider is engaged in the business of providing various logistics solutions and services, including
road transportation and delivery services;
B. The Company is desirous of availing certain services which are more specifically detailed in this Agreement
and its annexures;
C. The Service Provider has represented that it possesses the necessary infrastructure, statutory licenses,
business acumen, technical skills, knowledge, know-how, and operational expertise necessary for the purpose
of providing services as contemplated under this Agreement;
D. Considering the above-mentioned, the Company hereby agrees to avail the services from the Service
Provider, on a non-exclusive basis;
E. These Recitals form an integral part of this Agreement.

NOW THIS AGREEMENT WITNESSETH AS UNDER:

1. Scope of Service

1.1 The Service Provider shall provide the services of transportation and last mile delivery of the packed
goods/materials (“Consignment” or “Shipment”) to and from locations pan India as intimated by the
Company from time to time. These services shall be provided in accordance with scope of services
more particularly described in Annexure A (“Services”) attached hereto and incorporated herein by
reference.
1.2 The Company reserves the right to add, delete, substitute and amend the Agreement during the Term
(defined hereunder) by executing an amendment/addendum to this Agreement as mutually agreed
by the Parties in writing. All such addendums and other exhibits thereto shall be deemed to be
 incorporated in the Agreement by reference and shall be considered as an integral part of this
Agreement.
1.3 Except for pre-agreed holidays, the Services shall be provided during normal working hours on all
days.
1.4 The Company shall retain ownership of the Shipments in the custody of the Service Provider which
will be transported and delivered by the Service Provider as per the terms of this Agreement. For the
Services as detailed in this Agreement and related services, the Service Provider will act purely as a
service provider and at no stage shall the Service Provider hold the title to or a lien over any of the
Shipments handled/transported by it for or on behalf of the Company.
1.5 Safety and Security: The Service Provider shall, at all times, take all appropriate measures to secure
the goods/Shipments to be transported/delivered. The Service Provider shall be responsible for the
security of the Shipments in its custody and shall not leave the vehicles and the Shipments
unattended. The Company shall have the option to send its representative along with the vehicle. No
unauthorized person shall be allowed to board the vehicle. Each vehicle will be equipped with a fire
extinguisher and a first aid kit.
1.6 Penalty: (i) In the event the Service Provider fails to provide the Services and transport
goods/Shipments in accordance with the terms hereof, the Company shall be entitled to engage
Services from third-party contractors/service providers and deduct the excess costs, charges and
expenses incurred in such engagement thereof from the amounts due and payable by the Company
to the Service Provider hereunder; (ii) Further in case the Service Provider provides incorrect invoices
which deviates from the terms of this Agreement then the Service Provider shall be liable to pay 3
times of the difference billed/invoiced. If the Service Provider continues to provide incorrect invoices
more than 3 consecutive times then the Company reserves the right to immediately terminate the
Agreement without any cost or liability upon the Company; (iii) If the Service Provider fails to provide
the Services using the vehicle type as per the specifications provided by the Company and renders
the agreed Services then such Service will not be considered as service completed and any invoice
generated by the Service Provider for such type of Service will be nullified.
1.7 Drivers and Personnel: The Service Provider shall ensure that the vehicles utilized for providing the
Services are operated by trained driver(s) holding a valid license to drive the class of vehicle and every
driver/Personnel shall be equipped with a mobile phone. The Service Provider will always be
exclusively responsible and liable for its drivers and Personnel. The Service Provider must ensure that
its drivers and Personnel are always properly dressed and conduct themselves towards any third party
in an appropriate and courteous manner.

2. Invoicing and Payment Terms

2.1 The service charges (“Service Charges”) payable to the Service Provider for the Services rendered
under this Agreement shall be in the manner set forth in Annexure B, attached hereto and
incorporated herein by reference. Such Service Charges shall be exclusive of all applicable taxes,
present or future. Income tax, if applicable, will be deducted at the source at the prevailing rate as
per applicable law.
2.2 The Service Provider shall raise the invoices as per the instructions of the Company within 7 days from
the receipt of Billing data For the duly acknowledged and confirmed Services provided in the
preceding calendar month. The Company will make payment of the invoices within 30 (Thirty) days
from the date of receipt of the invoice, except for those portions of any invoice that the Company
disputes in writing, which shall, if payable, be paid, within Thirty (30) days from the date such dispute
is mutually resolved. It is hereby agreed by the Service Provider that pending the settlement of any
dispute, the Service Provider shall continue to provide the Services as per the terms and conditions
of this Agreement.
2.3 In case of any error in the invoice raised by the Service Provider, the same shall be resolved in
accordance with the instructions of the Company.
2.4 Notwithstanding anything to the contrary contained in this Agreement from 1st July, 2017
(“Appointed Date”) of Goods and Services Act (“GST Act”) following GST clauses shall be applicable:
2.4.1 All amounts due under this Agreement exclude any applicable indirect taxes including Central
Goods and Services Tax, State Goods and Services Tax, Union Territory Goods and Services
Tax and Integrated Goods and Services Tax (“GST”). Such amounts (including but not limited
to Service Charges, damages, interest payments on overdue amounts) shall be charged
additionally to the Company . Such taxes shall be based on place of supply in consonance
with the GST provisions
2.4.2 The Service Provider agrees to issue an advance receipt with appropriate GST break-up, in
the event of collection of any form of advances against the Services agreed to be made by
the Service Provider.
2.4.3 It is agreed between the Parties that the Service Provider shall raise a credit note on the
Company, in the event of any adjustment to the value of the supply/services (either
proportionate or full) including the adjustment to the taxes applicable on the same.
2.4.4 That, every invoice raised by the GST Registered Services Provider under the Agreement will
be a “Tax Invoice” and should be raised in accordance with the provisions of the Goods and
Services Tax Act and Rules and all other relevant information as per the Goods and Services
Tax Act and Rules, including the Company’s GSTIN or ISD number as applicable:
2.4.4.1 All the Invoices should be signed either manually or digitally by the Service
Provider or his authorised representative.
2.4.4.2 Signature or digital signature of the Services Provider or his authorised
representative shall not be required in the case of issuance of an electronic
invoice in accordance with the provisions of the Information Technology Act,
2000 (21 of 2000)
2.4.5 It is hereby clarified that the Service Provider, for the services rendered to any place of
business within the State, shall raise the Tax Invoice as prescribed under CGST, SGST, UTGST
and IGST to state-specific principal place of business of the Company along with GSTIN of the
state. In the event, the Company does not have any place of business in a state, the invoice
must be raised to its Registered Office under the Companies Act, or such other location as
may be advised from time to time.
2.4.6 That, the Services Provider shall be responsible for all the compliances required under Goods
and Services Tax Act and Rules, within the timeline specified, including but not limited to:
2.4.6.1 Raising of Tax Invoice/Debit Note /Credit Note and uploading the same on the
Government website in GSTR-1.
2.4.6.2 Uploading details of output GST payable on the Government website and
payment of taxes within the due date.
2.4.6.3 Any other activity, to ensure that all eligible GST credit in respect of the supply,
which is the subject matter of this Agreement, is available to the Company as
required under GST Law.
2.4.7 Further, it is hereby agreed that in case of any error relating to GST in the tax invoice raised
by the Service Provider, such error shall be rectified immediately upon the same being
notified to Service Provider.
2.4.8 In the event the Service Provider fails to (a) upload the correct and valid Tax Invoice/Debit
Note on GSTR-1; and/or (b) capture the correct information in GSTR-1 against the appropriate
GSTIN of the Company; and/or (c) any other discrepancy found on GSTR-2A and GSTR-2B, the
Company shall have the right to withhold the GST amount till the abovementioned details
are not properly reflected on GSTR-2A and GSTR-2B
2.4.9 Further, the Parties agree that the Service Provider duly discloses all the Services provided
via applicable GST reporting as per the GST Act thereby making available all the applicable
input tax credits to the Company during the tax period in which such services were
undertaken. In the event of any breach, the Service Provider agrees to indemnify the
Company.
2.4.10 It is further clarified that in the event that the Company incurs any loss of credit, or any
penalties or other regulatory liabilities, due to any act or omission including but not limited
to providing incomplete details in the invoice, delay in GST payment to the Govt. beyond the
stipulated time period, all such losses and interest thereon would be paid by the Service
Provider and Company shall not be liable for the same.
 2.4.11 Service Provider shall be required to indemnify and hold harmless Company, its promoters,
officers, directors, employees, affiliates, agents, sub-contractors and other representatives
from any losses, claims, demands, liabilities, suits, proceedings, penalties, costs or expenses
of any kind (including, attorneys’ fees and expenses) on account of violation of applicable tax
laws by the Service Provider (including but not limited to non-filing of the requisite forms
with the tax authorities to claim tax credit etc.).
2.4.12 In-case of any Liquidated Damages / penalty to be levied by the Company under this
Agreement, then such liquidated damages / penalty amount will be excluding GST and GST
will be levied additionally on the liquidated damages / penalty amount.

2.5 The Company reserves its right to deduct any meritorious claim amount from the outstanding dues
of the Service Provider through a credit note/debit note.
2.6 The Service Provider shall not be entitled to exercise lien or create any charge over the
Shipments/goods which belongs to Company and/or its customers.

3. Audit

The Service Provider will maintain complete and accurate records relating to this Agreement as required
under applicable laws. The Service Provider shall be obliged to share the true copies of its records pertaining
to this Agreement upon written request of the Company or its authorized representatives/auditors for the
purposes of its audit and review during the Term of the Agreement and for a period as per applicable law,
after the termination/expiry of the Agreement. In the event if any discrepancies are noted, specifically in case
of any excess payment being made to the Service Provider either due to (i) payment made against duplicate
invoices generated by the Service Provider; (ii) payment claimed for said services for same location on the
same day/date; (iii) wrong calculation of the Service Charges basis which excess payment was being made by
the Company; and/or (iv) due to any fraudulent act of the Service Provider or its appointed sub-contractors
or its Personnel, the Service Provider shall be liable to pay the Company the claimed excess amount on
immediate basis without any delay or demur. The provision under this clause shall survive the termination
and/or expiry of the Term of this Agreement.

4. Term and Termination

Term

4.1 This Agreement shall be valid for a commencing from 04 Dec 2024 (“Effective Date”) and shall be
valid till 31 Dec 2024 (“Term”), unless terminated earlier in accordance with this Agreement. This
Agreement may be renewed for such further periods and on such terms and conditions as may be
mutually agreed upon between the Parties hereto in writing. Termination

4.2 The Company may terminate this Agreement without cause at any time by providing the Service
Provider prior written notice of 30 (Thirty) days without any liability to pay any compensation for such
termination.
4.3 The Service Provider may terminate the Agreement, , by serving Sixty (60) days’ notice.
4.4 Notwithstanding anything contained herein, this Agreement may be terminated by the Company,
even during any lock in period applicable, without giving any notice and with immediate effect if:
4.4.1 The Service Provider is declared insolvent or bankrupt, or assigns all or a substantial part of
its business or assets for the benefit of creditors, or permits the appointment of a receiver
for its business or assets, or becomes subject to any legal proceeding relating to insolvency
or the protection of creditors’ rights, or otherwise ceases to conduct business in the normal
course;
4.4.2 The Service Provider changes its constitution or assigns its obligations under this Agreement
without prior written approval from the Company;
4.4.3 The Service Provider, in the sole opinion of the Company (which shall be final and binding), is
incapable of discharging any one or more of its various obligations as detailed in this
Agreement;
 4.4.4 The Service Provider commits a breach of representations,
warranties, undertakings and other obligations under this Agreement and fails
to rectify the breach within Five (5) days from the receipt of the notice of
the breach from the Company unless the breach committed cannot be rectified;
4.4.5 The Service Provider refuses or fails to comply with any of the instructions given by the
Company in writing;
4.4.6 There is misconduct or gross negligence on the part of the Service Provider or its employees,
its personnel and its sub-contractors (if any);
4.4.7 The Service Provider or its employees, its Personnel and its sub-contractors (if any) commit a
breach of confidentiality, intellectual property rights, anti-corruption laws, Data Privacy
Clauses, Information Security Requirements etc. and/or any ancillary agreement entered into
between the Parties; and
4.4.8 Change of any governing law which may materially impact the rendering and/or availing of
Services by a Party.
4.5 Expiry or termination of this Agreement, howsoever occasioned, shall be without prejudice to rights
and obligations accrued or incurred prior to the date of expiry or termination of this Agreement.

Consequences of Termination

4.6 In the event of expiry or earlier termination of this Agreement for any reason whatsoever, the Service
Provider:
4.6.1 shall forthwith cease the use of all Confidential Information (as defined hereinafter),
intellectual property which belongs or may belong to the Company and/or one or more of its
affiliates under this Agreement or otherwise (including but not limited to copyright in any
written material, plans, patents in designs or other intellectual property) technical
information, non-technical information, and other documents of the Company;
4.6.2 shall, at the request of the Company, forthwith return to the Company, or otherwise dispose
off as the Company may instruct, all Confidential Information intellectual property, any
documents, notes, papers, and materials whatsoever provided to the Service Provider, its
employees and sub-contractors’ personnel (if any) duly accounted for. Additionally, the
Service Provider shall provide a written declaration/undertaking signed by its authorized
signatory to the Company, stating that all Confidential Information and aforesaid documents
have been returned or otherwise disposed off as instructed by the Company; and
4.6.3 shall account for the Shipments, if any, belonging to the Company/its customer that is lying
in the custody of the Service Provider and shall deliver the same to the concerned
consignee/handover the same to any duly authorized representative of the Company, as per
the instructions of the Company.

4.7 The termination of this Agreement (for whatever reason) shall not affect the respective rights and
liabilities of the Parties hereto accrued prior to such termination.
4.8 It is expressly agreed and understood between the Parties that the Service Provider shall not have
any right, title, interest or lien on the Shipments, against any amounts which may be due to it from
the Company.
4.9 All clauses of this Agreement including this Clause 4 which are expressly, or which by implication are,
intended to survive the termination/expiry of this Agreement shall so survive and continue in full
force and effect notwithstanding the termination/expiry of this Agreement.

5. Obligations of Service Provider

5.1 The Service Provider shall provide the Services and fulfill its obligations under this Agreement in a
timely and diligent manner, with necessary skills and expertise, the highest professional standards
and ethical business practices, to the satisfaction of the Company in accordance with the directions
and instructions as may be issued by the Company from time to time.
5.2 The Service Provider shall engage requisite resources for providing the Services, at its own cost and
expense and the Company shall not be responsible to make any payment whatsoever for any such
resources.
5.3 The Service Provider will retain: (a) full control over the manner in which it provides all Services to
the Company; (b) exclusive control over its employees, representatives, subcontractors, drivers, and
agents (“Personnel”); (c) exclusive control over its policies relating to wages, hours, working
conditions and other employment conditions; and (d) exclusive right to hire, transfer, suspend, lay
off, recall, promote, discipline, discharge, and adjust grievances with its Personnel. The Service
Provider shall solely be responsible for all statutory payments and other compensation (if any) of its
Personnel, to ensure adherence to statutory compliances. The Service Provider and its Personnel are
not entitled to and are not eligible to participate in any workers’ compensation, retirement,
insurance, stock options, or any other benefits afforded to employees of the Company.
5.4 Service Provider shall not, and shall procure that its Personnel, subsidiaries, affiliates etc. do not, in
any way whatsoever hold itself or themselves (as the case may be) out nor permit itself or themselves
(as the case may be) to be held out as the legal representative, agent or employee of the Company
for any purpose whatsoever nor assume or create in writing or otherwise, any obligation of any kind,
express or implied, in the name of or on behalf of the Company in relation to the Services to be
provided hereunder.
5.5 The Service Provider will abide by and cause its Personnel to abide by all rules, restrictions,
regulations, policies, procedures and guidelines, including safety, health, environmental, dangerous
and hazardous material management rules, rules prohibiting misconduct, use of physical aggression
against persons or property, harassment, or theft and all other applicable policies of the Company.
5.6 The Service Provider shall provide the necessary instructions to its Personnel for performance of
Services under this Agreement. The Service Provider shall be solely responsible and liable for any act
or omission of its Personnel in relation to the performance of the Services under this Agreement.
5.7 The Service Provider shall procure all required licenses, permits, approvals etc. including but not
limited to APMC licenses, FSSAI Licenses, GST registration, Shops and Establishment Registration,
Trade License etc. required in relation to its business, and to provide the Services to the Company
under this Agreement and comply with all laws, rules, regulations, orders, notifications etc. The
Company shall, in the event of any violation of this clause, have the option at its sole discretion to
terminate this Agreement with immediate effect without notice or payment in lieu thereof. The
Service Provider will promptly notify the Company in writing in the event any permit or license is
revoked or has expired.
5.8 The Service Provider shall ensure compliance with the Company’s Code of Conduct attached hereto
and incorporated herein by reference as Annexure C of this Agreement.
5.9 The Service Provider agrees that any Services which are not performed to the satisfaction of Company
or fail to meet the requirements of Company shall be re-performed or rectified by the Service
Provider at its own cost and expense to the satisfaction of Company. The Company reserves its right
to avail the services from any third party and the Service Provider shall be liable to pay the Company
the differential cost which the Company would incur towards availing the services from third parties.
5.10 It is explicitly agreed between the Parties herein that there is no nexus of employment between the
employees appointed by the Service Provider and the Company.
5.11 The Service Provider hereby agrees and acknowledges that in conducting its business and in providing
Services to the Company, the Service Provider shall use reasonable and prudent means
to comply with the applicable laws, ordinances, rules and regulations of the jurisdiction in which the
Services are performed, including but not limited to the Maharashtra Mathadi, Hamal, and other
Manual Workers (Regulation of Employment and Welfare) Act, 1969, Kerala Head Load Workers Act,
1978, the Kerala Loading And Unloading ( Regulation Of Wages and Restriction Of Unlawful Practices)
Act, 2002 and Rules made thereunder and shall indemnify the Company for any damages or claims
arising out of the Service Provider’s non-compliance with the applicable laws or rules.
5.12 The Service Provider shall be solely responsible and liable for any costs and/or expenses which are
arising out of but not limited to lawsuits, complaints, compensation, awards, fines, challans (e.g.,
Motor Vehicles Act violation fines, tickets, etc.) and the like, arising out of any breach of law or
Regulation prescribed by the relevant Government Authority in respect of this Agreement by the
Service Provider and/or its representatives.
5.13 The Service Provider agrees and undertakes that it has not and shall not, in the future, employ any
child labour in contravention of the applicable law in India, including but not limited to the Child
Labour (Prohibition and Regulation) Act, 1986.
5.14 The Service Provider shall be solely responsible for ensuring payment of hourly minimum wage after
associated costs and other statutory payments to its Personnel wherever applicable.
5.15 Penalty Clause: In case of any breach of this Agreement by Service Provider, the Company will be
eligible to lay penalty on the Service Provider after giving written notice to the Service Provider to
rectify the breach. In case the Service Provider is unable to rectify the breach within one (1) months’
time, the Company may terminate this Agreement.
5.16 The Service Provider shall be liable for any loss, damage, or shortage of the goods/Shipment in its
custody for any reason whatsoever . The invoice value of the lost/damaged Shipment shall be
reimbursed by the Service Provider by issuing a credit note in favor of the Company, failing which the
Company shall be entitled to recover such amounts in any manner including by adjusting the same
against amounts payable to the Service Provider.
5.17 The Service Provider shall not make any representation or make any commitment to any third party
on behalf of Company. The Service Provider shall not represent Company before any
courts/tribunal/government authority without obtaining the prior written consent of Company.
5.18 The Service Provider agrees that the Service Provider shall be responsible for (i) proper stowage of
the goods/Shipment into the vehicle and shall ensure that the goods/Shipments are secured in a
proper manner in order to withstand the voyage by road; (ii) shall not store/mix any shipment
belonging to any third party along with the Shipments handed over by Company and/or its business
partner for transportation and delivery; (iii) shall ensure that the vehicles used for
transportation/delivery are of a sound/working condition; (iv) shall check the external packaging of
the Shipment before accepting the same for delivery/transportation, and in the event the external
packaging of the Shipment(s) are in damaged/soiled condition, then the Service Provider should not
accept the Shipment(s) for transportation/delivery. All Shipments/goods received and accepted by
the Service Provider for transportation/delivery will be deemed to be in good/sound condition and
suitable for further transportation/delivery; and (v) shall store and handle the Shipments with care
which are declared as fragile in nature.
5.19 The Service Provider shall also adhere to safety measures in order to eliminate the risks of tampering
or theft. The Shipments must be kept free from contaminated products, contamination, deterioration
and adulteration during transit. In case it is identified that the packaging of the Shipment(s) is
tampered with whilst the Shipment(s) are in the custody of the Service Provider then the Service
Provider shall be responsible to pay the full invoice value of the Shipment.
5.20 The Service Provider shall ensure the vehicle used for the transportation/delivery of the Shipments
are in good condition and cargo worthy. They shall have all the requisite permits, licenses etc.
required under the applicable laws for rendering the agreed Services under this Agreement and/or
its addendums.
5.21 The Service Provider represents and warrants that it will comply with all applicable laws required for
a commercial carrier not limited but including the Motor Vehicles Act 1988 and the Central Motor
Vehicles Rules, 1989 (“CMV Rules”) and be in compliance with FSSAI rules if any as required by any
laws.
5.22 The Service Provider shall strive to ensure that all vehicles used for providing Services support GPS
tracking.
5.23 The Service Provider shall provide reports to the Company as agreed for the Services as detailed under
this Agreement.
5.24 The Service Provider shall maintain record of movement of Shipments on a day-to-day basis as per
format as advised by the Company or as required by law and send all such periodic reports for such
records duly countersigned by the Service Provider’s authorized representative to the Company at
mutually agreed intervals of time.
5.25 Service Provider hereby agrees that it shall abide by the Standard Operating Procedure provided by
the Company in the course of performing the Services and its obligations under this Agreement.
5.26 IT Assets of the Company and Consumables:
5.26.1 The Service Provider acknowledges that certain IT assets (“Company Assets”) and
consumables would be provided by the Company for the provision of the Services by the
 Service Provider and the Service Provider shall ensure to safeguard these Company
Assets during the Term of the Agreement.
5.26.2 The Company Assets and consumable shall be utilized by the Service Provider solely for
the purpose of providing Services to the Company and not for any other
commercial/personal use. The Service Provider shall ensure that the Company Assets are
operated by personnel who are trained and have reasonable need to use the Company
Assets.
5.26.3 The Company shall have the right to impose penalty for any unauthorized use/misuse of
the Company Assets.
5.26.4 Any loss or damage to the Company Assets while in the custody of the Service Provider
shall be the sole liability of the Service Provider and such losses/damages shall be
recovered from the Service Provider from any outstanding dues under the Agreement or
shall be reimbursed by the Service Provider upon demand by the Company.
5.26.5 Upon termination/expiry of the Agreement, the Service Provider shall handover the
Company Assets and consumables to the authorized representative of the Company as
per written intimation of the Company.
5.26.6 The Service Provider acknowledges that there shall be no lien on the Company Assets or
consumables for any outstanding amounts owed to the Service Provider.

6. Rights and Obligations of the Company

6.1 On the written request of the Service Provider, the Company shall provide the necessary information,
and documents to the Service Provider to enable timely provision of the Services.
6.2 The Company shall be entitled to share the Agreement with the concerned authorities for the purpose
of making necessary applications (if required) for applicable licenses.
6.3 As a material term of this Agreement, the Service Provider agrees that the payment arrangement
established under this Agreement represents the Company’s entire payment obligation for the
Services provided by the Service Provider.

7. Representations and Warranties

7.1 Each Party hereby warrants and represents that:

7.1.1 it has full power, authority and capacity, to enter into and perform its obligations under this
Agreement;
7.1.2 it has taken all necessary actions to authorize the execution of, and performance under this
Agreement, which when executed, will constitute valid and binding obligations on and
against it, in accordance with its terms in the Agreement;
7.1.3 it holds, at all times, all necessary licenses, approvals, registrations, and/or permits required
to perform the Services and/or its obligations hereunder in accordance with under all
applicable laws and regulations and it will register this Agreement with any appropriate
authority if required;
7.1.4 it will not, in performing its duties and obligations under this Agreement, put itself or the
other Party in breach of any applicable laws, rules, regulations etc.; and
7.1.5 it is not, at the time of entering into this Agreement, insolvent and knows of no circumstance
which would entitle any creditor to appoint a receiver or file a petition for winding up or
bankruptcy (as the case may be) or to exercise any other rights over or against its assets or
any event analogous to any of the foregoing under the laws of any applicable jurisdiction;

7.2 The Service Provider represents and warrants to the benefit of the Company that:

7.2.1 it has full capacity, power and authority to execute, deliver and perform its obligations under
this Agreement and has obtained all requisite consents and approvals necessary to provide
the Services contemplated under this Agreement. The individual executing this Agreement
on behalf of the Service Provider has full capacity and authority to sign and execute this
Agreement;
 7.2.2 it will perform the Services in a competent manner in accordance with the level of
professional care customarily observed by highly skilled professionals rendering similar
services;
7.2.3 the Services provided by or on behalf of Service Provider under this Agreement or an
addendum will not violate or infringe any third party’s intellectual property rights, or other
proprietary rights;
7.2.4 it has adequate resources with the necessary skills and qualifications to provide and fulfill the
Services in a timely manner;
7.2.5 it and its Personnel are in compliance and will comply, at the Service Provider's sole cost, with
all applicable ordinances, codes, standards, laws, rules, regulations and orders of any
governmental authority having jurisdiction over Service Provider's performance of the
Services (“Laws”);
7.2.6 the Service Provider shall adhere to and comply with any compliance under the Laws
including but not limited to Contract Labour (Regulation and Abolition) Act 1970, Payment of
Wages Act, 1936, Minimum Wages Act, 1948, the Employees’ Provident Funds and
Miscellaneous Provisions Act, 1952 etc. is applicable to the Service Provider and/or its
Personnel;
7.2.7 the Personnel providing the Services as per the directions of the Service Provider are
employees of the Service Provider or its permitted subcontractors and there is no employer-
employee relationship between the Company and such Personnel;
7.2.8 no suits, litigation, or governmental proceedings of any nature are pending, and no injunction
or attachment has been issued by any court of law, tribunal or other authority preventing or
restraining the Service Provider from providing the Services;
7.2.9 the Service Provider has obtained all the necessary regulatory approvals for providing
Services in accordance with the applicable laws and regulations.
7.2.10 it has entered into this Agreement knowing fully well that there is no minimum cost or work
committed by the Company to the Service Provider for the services contemplated in this
agreement. The Service Provider understands and does fully understand that the Service
Provider will not be paid any amount if Services are not rendered during certain months.
Service Provider understands that payment of the Service Charges are commensurate with
the Services rendered by the Service Provider in accordance with the terms of this
Agreement; and
7.2.11 any Services which are not performed to the satisfaction of Company or fail to meet the
requirements of Company shall be re-performed or rectified by the Service Provider at its
own cost and expense to the satisfaction of the Company.

8. Confidentiality

8.1 The Service Provider shall keep in strict confidence and shall not, without the prior written consent
of the Company, use for a purpose other than for the purpose intended under this Agreement or
disclose to any third party any information relating to this Agreement and its terms including but not
limited to any information related to the Company’s and/its affiliate’s business, products, service
plans, financial projections, customer lists, business forecasts, human resources, computer object or
source code, research, inventions, processes, drawings, marketing or finance, howsoever acquired,
directly or indirectly, trade secrets, information having commercial value, any intellectual property of
the Company and/or its affiliates including but not limited to the use of any name, trademarks of
Company and/or its affiliates, personal information, of the end-customer or otherwise, the
information or data received from the Company or any other data pertaining to the Company and/its
affiliate that may come into Service Provider’s possession in any form during the course of
performance of the Services, any information of a confidential nature acquired in the course of
dealings between the Parties under this Agreement and any information which would, under the
circumstances, appear to a reasonable person to be confidential or proprietary (“Confidential
Information”).
8.2 The Service Provider shall disseminate the Confidential Information only to such of its Personnel/sub-
contractors who have a strict need to know the Confidential Information for undertaking the
 performance of the Services. The Service Provider shall procure from such Personnel/sub-contractors
a written undertaking to protect the Confidential Information and, upon request, promptly furnish
such undertakings to the Company. The Service Provider shall be responsible for any breach of any
such undertaking, or disclosure of Confidential Information by any of its sub-contractors and/or
Personnel, and any such breach/disclosure shall be deemed to constitute a breach of Service
Provider’s obligations under this Agreement. The Service Provider agrees that the breach of the
provisions of this confidentiality clause by the Service Provider will cause the Company and its
affiliates/its customers irreparable harm and injury for which recovery of money damages would be
inadequate. The Company shall, therefore, be entitled to seek injunctive relief and specific
performance, as may be appropriate, in addition to any and all remedies available at law or in equity
for breach or any threatened breach of confidence. Upon expiry or early termination of this
Agreement, the Service Provider shall promptly return to the Company all materials, in tangible form,
containing the Confidential Information, including all copies thereof and the Service Provider shall
destroy or erase any information maintained by the Service Provider by electronic means.
8.3 The above provisions of confidentiality shall not apply to Confidential Information that is, at the date
hereof, or hereafter becomes, public knowledge through no fault of the Service Provider.
8.4 Confidential Information may be disclosed by the Service Provider to any governmental or other
statutory or regulatory body pursuant to any applicable or relevant law or regulations only to the
extent necessary for the purposes contemplated by this Agreement, or as is required by law, provided
the Service Provider immediately notifies the Company regarding such disclosure at the earliest, and
subject to, in each case to the Service Provider using its best endeavors to ensure that the
body/authority in question keeps the same confidential and does not use the same except for the
purposes for which the disclosure is made.
8.5 Knowledge or information of any kind disclosed by Service Provider to Company shall be deemed to
have been disclosed without any obligation on part of Company to hold the same in confidence, and
Company shall have full right to use or disclose such information without any compensation beyond
that specifically provided by this Agreement.
8.6 The provisions of this Clause 8 shall survive the expiry or earlier termination of this Agreement.

9. Data Privacy & Protection, and Information Security

9.1 Data Privacy & Protection: If and to the extent that the Service Provider collects, uses, stores,
accesses, hosts, records, transfers or otherwise processes (collectively “process” or “processing”) any
personally identified or identifiable information such as name, age, gender, email address, postal
address, telephone number, government identification number, financial information, health
information, biometric information, behavioral information or geolocation information, in any form
that can be linked to specific individual (“Personal Information”) as received by the Service Provider
from or on behalf of the Company (or any of its group companies) employees, contractors, visitors,
customers, clients, partners, sellers, merchants or other third parties or otherwise obtained in
connection with the performance of its obligations under this Agreement, the Service Provider agrees
and covenants that the Service Provider shall treat such Personal Information with the utmost
confidentiality at all times, which obligation shall survive in perpetuity. The Service Provider shall
implement appropriate technical and organizational measures to ensure a level of security
appropriate to prevent the unauthorized or accidental deletion, accidental loss, or unauthorized
disclosure of such Personal Information. The Service Provider shall process Personal Information
solely for the purpose of performing its obligations as contemplated by this Agreement. The Service
Provider shall comply with applicable data protection laws, including but not limited to Information
Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (“Applicable Data Protection
Law”). In the event if the Service Provider is disclosing any Personal Information of its employees,
agents or contractors to the Company, the Service Provider warrants that such information was
collected lawfully, and there is no legal restriction or otherwise on the Service Provider from providing
such information to the Company under this Agreement. The Service Provider shall comply with and
ensure that its Personnel comply with all applicable Data Privacy and Protection provisions
mentioned in Annexure-E attached to this Agreement.
 9.2 The Service Provider shall comply with all Information Security Requirements mentioned in
Annexure-F in this Agreement.
9.3 The provisions of this Clause 9 shall survive the expiry or earlier termination of this Agreement.

10. Insurance

The Service Provider shall ensure to obtain a comprehensive insurance policy to cover its liabilities under this
Agreement. The Service Provider shall insure the goods/Shipments, during transit against all
pilferage/losses/damages/theft. Service Provider shall obtain a valid insurance policy to cover any third party
accidental claims as per the provisions of the Motor Vehicle Act 1989 at its own cost and shall, at its own
expense, at all times during the Term of this Agreement, provide and maintain in effect those insurance
policies with reputable insurance companies as instructed by the Company or as it may deem fit and
appropriate, and any other insurance required by law in any state or jurisdiction where Service Provider
provides Services under this Agreement.

11. Damage, Loss Liability

11.1 The Service Provider acknowledges that the Company shall retain all rights and title, to the
goods/Shipments under this Agreement. The Company reserves the right to physically inspect or
remove any and all goods/Shipments from the Service Provider’s possession and control.
11.2 The Service Provider will be responsible for any pilferage, loss and damage to the Shipments from
any cause attributable to the Service Provider or while in the custody of the Service Provider,
including but not limited to the temporary loss of title to the Service Provider’s creditors, theft,
damage by any third party, outbreak of fire, damage or loss during transit/ transit safeguards, damage
or loss due to misconduct/negligence of the Service Provider’s Personnel etc. The damages and losses
shall be calculated on the basis of the invoice value of the Shipments as applicable and shall be
payable by the Service Provider to the Company forthwith on demand.
11.3 On any loss/damage of any Shipment(s) in its possession, the Service Provider shall immediately
report such loss to the Company, or its authorized representative. The Company shall have the right,
but not the obligation, at its discretion, to investigate the incident in relation to the reason for the
loss of the Shipment(s). The Service Provider shall immediately reimburse the full invoice value of the
Shipment(s) lost/damages, as applicable, as per the invoice value, to the Company through a credit
note in favor of the Company.

12. Indemnity

12.1 The Service Provider shall indemnify, keep indemnified, defend, and hold harmless the Company, its
promoters, officers directors, employees, affiliates, agents, sub-contractors, its customers and other
representatives from any claims, demands, liabilities, suits, proceedings, penalties, costs or expenses
of any nature whatsoever (including legal and attorneys’ fees and expenses on a full indemnity basis)
howsoever arising, including (without limitation) those arising out of or in connection with:
12.1.1 the Service Provider’s business activities;
12.1.2 the Services rendered by the Service Provider or its Personnel/sub-contractor, including
but not limited to any act/omission of the Service Provider or its Personnel;
12.1.3 Any accident/mishap that the Service Provider or its Personnel may be involved in during
the provision of the Services.
12.1.4 any claim which may be filed by the Company’s customer on account of delay caused in
delivering the Shipment.
12.1.5 Any loss/damage caused to the goods/Shipment due (i) to improper or negligent
loading/unloading onto the vehicles; and (ii) any other reasons for the loss/damage
caused to the goods/Shipment whilst the goods/ Shipment are in the custody and care of
the Service Provider.
12.1.6 infringement of intellectual property rights of the Company by the Service Provider,
and/or its Personnel;
 12.1.7 infringement of third-party intellectual property rights by the Service Provider, and/or its
Personnel;
12.1.8 violation of any applicable laws and statutory obligations by the Service Provider, and/or
its Personnel (including but not limited to failure to obtain and/or renew necessary
licenses and permits etc. required to provide the Services, non-filing of the requisite
forms with the tax authorities to claim tax credit etc. and any claim, action, litigation that
is brought against the Company by any third party including the relevant authorities in
case of non-compliance by the Service Provider of any central, state and local laws and
any non-procurement of the applicable approvals, permits and licenses etc.);
12.1.9 breach of any provision, representations, warranties, obligations, terms, and covenant in
this Agreement including non-compliance of any such provision, or any representation,
or covenant being untrue in any respect, and the Company’s enforcement of any
provision of this Agreement;
12.1.10 gross negligence and/or willful misconduct by the Service Provider, and/or its Personnel;
12.1.11 any third-party action or claim made against the Company by reason of any actions
undertaken by the Service Provider arising out of its obligations under this Agreement;
12.1.12 any fines/penalties which may be imposed by the governmental authority upon the
Company due to the Service Provider failure to comply with applicable laws in rendering
the agreed services to the Company;
12.1.13 breach of confidentiality obligations under this Agreement;
12.1.14 any damage to property and/or bodily injury or death caused solely due to the negligence
of the Service Provider’s Personnel/riders/drivers in performing their duty under this
Agreement;
12.1.15 any damage to reputation or goodwill of Company as a consequence of any act or
omission of the Service Provider or its Personnel; and/or
12.1.16 any act or omission by the Service Provider in relation to any contract of employment
(including, without prejudice to the generality of the foregoing, the termination thereof),
applicable employment legislation, rules or guidelines, or any of Service Provider’s duties
or liabilities in relation to any matter whatsoever (whether arising before, during or after
the Term) including: (A) any claim for personal injury, discrimination, harassment or
breach of contract; (B) salaries or wages, accrued holiday pay, expenses, pension
benefits, life assurance, health or medical expenses, insurance and all other emoluments
or similar contributions relating thereto; and (C) any claim for pay in lieu of notice,
damages for wrongful dismissal, redundancy pay (whether contractual or statutory) and
compensation for unfair dismissal, any former, existing or future personnel of the Service
Provider or any trade union or staff association recognized by the Service Provider which
contract, duty or liability is transferred to Company or is alleged by such personnel, trade
union or staff association to have been so transferred.
12.2 The rights, powers, privileges and remedies provided in under this indemnity clause are cumulative
and not exclusive of any rights, powers, privileges or remedies provided by law.
12.3 Notwithstanding anything to the contrary in this Agreement or elsewhere, Service Provider shall fully
indemnify and hold harmless the Company, its affiliates, and their respective officers, directors,
employees, agents, successors and permitted assigns (each, a “Company Indemnitee”) without any
limitation from and against all direct / indirect losses, damages, liabilities, actions, judgements,
interest, penalties, fines, costs or expenses of whatever kind, including reasonable attorneys’ fees,
arising out of or resulting from Service Provider’s (a) failure to comply with any of its obligations
under the Agreement; (b) any misrepresentation or breach of any representation or warranty made
by the Service Provider (including without limitation the representations and warranties) in this
Agreement; or (c) non-fulfilment of any covenant, obligation, or undertaking contained under this
Agreement by the Service Provider.
12.4 This provision shall survive the expiration or termination of this Agreement for any reason.
12.5 NOTWITHSTANDING ANYTHING TO THE CONTRARY ELSEWHERE CONTAINED IN THIS AGREEMENT,
THE COMPANY, IN ANY EVENT, REGARDLESS OF THE FORM OF CLAIM, SHALL NOT BE LIABLE FOR ANY
DIRECT, INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, SPECULATIVE OR CONSEQUENTIAL DAMAGES,
INCLUDING, BUT NOT LIMITED TO, ANY LOSS OF USE, LOSS OF DATA, BUSINESS INTERRUPTION, AND
 LOSS OF INCOME OR PROFITS TO THE SERVICE PROVIDER, IRRESPECTIVE OF WHETHER THE PARTIES
HAD AN ADVANCE NOTICE OF THE POSSIBILITY OF ANY SUCH DAMAGES.

12.6 Limitation of Liability:

12.6.1 Notwithstanding anything to the contrary in this Agreement, the liability of the Service
Provider under this Agreement shall be indefinite and in perpetuity, without any monetary
cap applicable.
12.6.2 Notwithstanding anything to the contrary in this Agreement, the total aggregate liability of
the Company including any indemnities provided by the Company, shall be limited to the total
of 1 (One) Month’s Service Charges paid/payable by the Company to the Service Provider.

13. Intellectual Property Rights

13.1 All intellectual property rights (“IPR”) existing prior to the Effective Date of this Agreement will belong
to the Party that owned such rights immediately prior to the Effective Date (“Background IP”).
Neither Party shall not gain by virtue of this Agreement, any rights of ownership in copyrights,
patents, designs, trade secrets, trademarks or any other IPR owned by the other Party.
13.2 The Parties acknowledge that if any act under this Agreement thereof results into creation of any IPR
by using the Confidential Information, the same shall be called as “Foreground IPR”. The Service
Provider acknowledges and agrees that all such Foreground IPR shall be deemed to have been
unequivocally assigned to the Company notwithstanding the fact that the Company is not aware of
or the Service Provider has omitted to inform the Company about creation of such Foreground IPR.
The Service Provider hereby waives all claims, rights,
13.3 interests etc. with respect to such Foreground IPR assigned to the Company. The Service Provider
shall execute all necessary and appropriate documents and deeds as the Company may require in
perfecting the title and rights of the Company to the Foreground IPR.
13.4 Except for the rights expressly granted to the Service Provider under this Agreement, the Company
will retain all rights, titles and interests in its Background IP, IPR and Foreground IPR under this
Agreement.
13.5 The Service Provider hereby agrees that it shall not infringe any copyright or other intellectual
property of any third party while providing Services under this Agreement.
13.6 The Service Provider shall not use the name or trademarks of the Company in its advertising or other
publications or in any other manner without the prior written consent of the Company.

14. Privity of Contract and Independent Relationship

14.1 The Service Provider is an independent contractor with respect to Company and shall be solely
responsible for any and all obligations or liabilities arising out of its performance under this
Agreement. The Company shall not be privy to the terms and conditions of engagement that the
Personnel and/or sub-contractors (if any) of the Service Provider may have with the Service Provider.
Further, nothing contained in this Agreement shall be deemed to constitute an employee/employer
relationship between Company and the Service Provider’s Personnel.
14.2 This Agreement has been entered into on a principal-to-principal basis and nothing contained in this
Agreement shall be deemed to constitute a joint venture, partnership, or an agency relationship
between the Company and the Service Provider. Service Provider shall not, and shall procure that its
Personnel, agents, subsidiaries, sub-contractors, affiliates, etc. do not, in any way whatsoever hold
itself or themselves (as the case may be) out nor permit itself or themselves (as the case may be) to
be held out as the legal representative, agent, or employee of Company for any purpose whatsoever,
nor assume or create in writing or otherwise, any obligation of any kind, whether express or implied,
in the name of, or on behalf of the Company.
14.3 Any dispute, demand, claim, or compensation if raised by the Personnel employed or engaged by
Service Provider for providing the Services or fulfilment of its obligations under this Agreement or
any relevant statute or statutory body/bodies, shall be against Service Provider only and Company
will have no responsibility and/or liability in respect of mitigating any such dispute, demand, claim,
or compensation whatsoever in nature.
15. Dispute Resolution; Governing Law; Jurisdiction

Dispute Resolution

15.1 If any dispute or difference of any kind whatsoever shall arise between the Parties in connection with
or arising out of this Agreement (whether before or after the termination or expiry of this Agreement)
the concerned representatives of the Parties shall promptly and in good faith negotiate with a view
to an amicable resolution and settlement of the dispute.
15.2 In the event no amicable resolution or settlement is reached within a period of 10 (Ten) days from
the date of commencement of such negotiations, such dispute or difference shall be referred to the
senior executives of the Parties. Upon the failure of the senior executives of the Parties to amicably
settle the matter within 7 (Seven) days from reference, either Party may approach the courts of
Bengaluru, Karnataka to resolve the dispute.
15.3 The existence of any dispute or difference or the initiation or continuance of any legal proceedings
shall not postpone or delay the performance by the parties of their respective obligations pursuant
to this Agreement.

Jurisdiction

15.4 Subject to the above clause, the courts of Bengaluru, Karnataka, alone shall have the exclusive
jurisdiction to adjudicate upon any and all matters arising out of or in connection with this Agreement.

Governing Law

15.5 This Agreement as well as the rights and obligations hereunder shall be governed by and construed
in accordance with the laws of the Republic of India.

16. Assignment

16.1 This Agreement or any of its rights and obligations shall not be assigned, delegated, or transferred,
whether by operation of law, or otherwise, by the Service Provider without prior written consent of
the Company. Any assignment made in contravention of this clause shall be void and have no effect.
16.2 With prior written consent, the Service Provider shall be entitled to sub-contract or assign the
Services mentioned hereunder, whether wholly or in part, directly or indirectly to any third party
including any of its affiliates except for those entities debarred by the Company. Notwithstanding
anything contained herein, the Service Provider shall be solely liable for all its obligations under this
Agreement.
16.3 At any time during the Term of the Agreement, the Company shall be entitled to enter into any similar
arrangement or agreement with any other party for similar services or the same area of operation as
envisaged under this Agreement.
16.4 The Company shall always have a right to assign this Agreement, or any part thereof at any time,
without the approval of Service Provider.
16.5 The Service Provider shall not affect any change in its ownership or name and style of its organization,
without the prior written approval of the Company. In case of any change in the ownership or name
or style without the Company’s prior written approval, the Company shall be entitled to terminate
this Agreement with immediate effect without any liability for such termination.

17. Property

The rights in the Intellectual Property, as well as the Shipments in the possession of the Service Provider, vests
in the Company/its customer alone respectively and the Service Provider shall not hypothecate, pledge, let,
give possession, sell or otherwise dispose off or deal with the Shipments, or create any lien thereon.

18. Anti-Corruption and Anti – Bribery

 18.1 The Service Provider shall comply with and ensure that its Personnel comply with all Anti-Corruption
Clauses mentioned in Annexure D attached to this Agreement.
18.2 Parties will fully comply with all applicable laws and regulations including but not limited to anti-
money laundering (including know your customer and customer due-diligence) and sanctions
(economic and trade) enforced by the United Nations, the Republic of India, U.S. Department of
Treasury’s Office of Foreign Assets Control (OFAC). Neither Party will engage in a transaction pursuant
to this Agreement that will cause the other Party to violate such laws and regulations.

19. Environment, Health, and Safety Compliance Clauses

19.1 The Service Provider shall:

19.1.1 Comply with Flipkart Group Environment, Health, Safety (EHS) Policy, Procedures, and
applicable laws and regulations;
19.1.2 Give the highest regard to Environment, Health, Safety Compliance to avoid injury/ill
health to any person or damage to property and focus on waste minimization and
prevention of pollution;
19.1.3 Conduct risk assessment periodically and establish standards and controls to minimize
the risk;
19.1.4 Monitor, evaluate, and strive for continuous improvement of the EHS compliance
performance; and
19.1.5 Report all incidents related to Environment, Health, and Safety to the compliance team
of the Company immediately and abide to further actions during the Term of the
Agreement.

19.2 The Company or Flipkart Group reserves the right to suspend or terminate this Agreement in case of
any willful violation observed during the performance of the Services and penalties may be imposed
as appropriate.

20. Notice
Any notice, or other communication required or permitted to be given under this Agreement shall be in
writing, in English language, and shall be deemed to be validly given and effectively served upon when (1)
delivered personally, (2) mailed by registered or certified mail, or (3) transmitted by email or similar electronic
communication with a confirming copy sent by overnight mail or courier service to the Parties at the
addresses and email IDs provided by each Party under this Agreement. Any such notice, or other
communication shall be deemed to have been duly served (if delivered personally or given or transmitted by
email, (provided that a confirming copy is sent and received)) immediately or (if given or made by local mail)
48 hours after posting or (if made or given by overseas mail) Seven (7) days after posting and to prove the
same it shall be sufficient to show that the envelope containing the same was duly addressed, stamped and
posted. Either Party may change its address by giving written notice thereof to the other Party. Notice given
by a Party’s counsel shall be considered notice given by that Party.

21. Severability
In the event that any provision of this Agreement shall be deemed by any court having jurisdiction thereon
to be illegal, invalid or unenforceable, it shall in no way affect or prejudice the legality, validity or
enforceability of any other term or condition of this Agreement. If any provision of this Agreement shall be
deemed by such court to be unenforceable because such provision is too broad in scope, such provision shall
be construed to be limited in scope to the extent such shall deem necessary to make it enforceable, and if
any provision shall be deemed inapplicable by any such court to any person or circumstances, it shall
nevertheless be construed to apply to all other persons and circumstances.

22. Force Majeure

If and to the extent that a Party’s performance of any of its obligations under this Agreement is prevented,
hindered, or delayed by reason of fire, flood, earthquake, explosion or other casualty, accident, act of God,
war or other violence, or any applicable law, order proclamation, regulation, ordinance, demand, or
requirement of any governmental or regulatory authority, and such non-performance, hindrance, or delay
 could not have been prevented by reasonable foresight or precautions (including proper planning and
execution of the disaster recovery or business continuity plan) or circumvented through the use of alternate
sources, work-around plans or other means, (in each case, a “Force Majeure Event”), then the non-
performing, hindered, or delayed Party will be excused for such non-performance, hindrance, or delay, as
applicable, of those obligations, to the extent that they are affected by the Force Majeure Event, for as long
as such Force Majeure Event continues and such Party continues to use its commercially reasonable efforts
to re-commence performance whenever, and to whatever extent possible without delay, including through
the use of alternate sources, workaround plans, or other means. The non—performing Party shall notify the
other Party promptly regarding the occurrence of the Force Majeure Event, provide detailed information
concerning such event and documents evidencing such event, explaining the reasons for its inability to
execute, or for its delay in the execution of, all or part of its obligations under this Agreement. Such
documents shall include but not be limited to published news of the Force Majeure event, IRDAI licensed
surveyor report, images of Consignments affected, supporting documents to prove that the Consignments
were present in the affected location, etc. If the period of nonperformance exceeds Thirty (30) days from the
receipt of notice of the Force Majeure Event, the Party whose ability to perform has not been so affected may
give written notice to terminate this Agreement. Nothing herein shall limit or affect obligations of Parties
which arose prior to the date of occurrence of the Force Majeure Event. It is hereby clarified that if the Service
Provider fails to notify any Force Majeure Event within 2 (Two) days of its occurrence or submit the documents
mentioned in the above clause, the affected Shipments will be treated as “Lost” post which the losses will be
recovered through debit notes/credit notes at full invoice value.

23. Entire Agreement

Save as provided herein, this Agreement, its Annexures, its recitals and any future addendums constitute the
entire agreement between the Parties according to the subject matter contained herein and embodies all the
terms and conditions agreed upon between the Parties and supersedes and cancels in all respect all previous
agreements and understanding of the Parties whether oral or written pertaining to the subject matter under
this Agreement.

24. Waiver
The failure of any Party to enforce any term or provision hereof shall not be construed to be waiver of such
term or provision and shall in no way affect the right of such Party thereafter to enforce such term or provision
or any term or provision hereof.

25. Amendments
No modification, amendment or waiver of the terms and conditions of this Agreement shall be valid or binding
unless made in writing and duly executed by the Parties.

26. Counterparts
This Agreement may be executed in two or more counterparts, each of which shall be deemed an original,
but all of which together shall constitute one and the same instrument.

IN WITNESS WHEREOF the Parties have executed this Agreement through their Authorized Signatories.

For Instakart Services Private Limited For Deepak Silawat

Authorized Signatory Authorized Signatory

Name: Name:
Title: Title:
Date: Date:
 ANNEXURE A

SCOPE OF WORK – For LMA

1. Services

1.1. The Service Provider shall be providing road transportation services for delivery of the goods by using
bikes vehicles for transporting the goods thru and fro the locations specified in Annexure ___ to this
Agreement.Instakart . The Service Provider has dedicated fleet ensuring best of Service Level Agreement
(“SLA”). In this case the Service provider has the needed capability (detailed below in the Operations
Section) to cater to our business. Express Delivery means faster and better turnaround time (“TAT”) using
multimodal shipping mode by courier.

2. Co-Planning

2.1. The Service Provider will share the pin code/ hub wise capacity with Instakart Instakart on a
monthly basis. The details to include:

2.1.1. Forward delivery coverage – Prepaid (“PP”) & COD Pin codes
2.1.2. Reverse Pick up- pin code
2.1.3. Pin code/Hub wise Capacity in terms of number of consignments

2.2. The Service Provider will be sharing its infrastructure from each source to destination, which
will help the Instakart assign the load. The details of the capacity and capability to be functional for
the month should be furnished by the Service Provider to Instakart by the 15th of previous month
and should be updated monthly. The details required to be shared have been mentioned in this
Annexure.
2.3. Serviceable Pin code changes for the next calendar month to be finalized by 15 th of previous
month. For Removal of pin code, Service Provider will inform Instakart (Central Design, Ops &
Planning teams) about the removal of its service from any pin code and the reason for the removal
at least 30 days before the last delivery done at that pin code, failing which Service Provider has to
continue serviceability for 30 days after last delivery is made (Through official mail between
authorised persons).

2.4. Instakart will confirm in writing via email to the Service Provider in case the given pin codes
are turned inactive.

3. Forward Pick Up

3.1. Forward pick up shall be done by the Service Provider from the Designated Locations and
distributed pan India by the Service Provider. Pickup timings will be allotted to all the Service
Providers which has to be obliged.

3.2. Volume will be allotted to the Service Provider depending on their source destination
infrastructural capability and the Service Provider must service such allotted volume however
Instakart does not guarantee any minimum volume commitment during the term of this Agreement

3.3. Service Provider shall ensure that Pick up is made as per the assigned frequency and cut off
times for each Designated Location.
 3.5. After picking up is made, subsequent status updates, throughout the life-cycle, shall be sent
by the Service Provider to the Instakart on the same day based on Tracking ID of pickup. The
Tracking ID (TID ID) will be the Instakart Tracking ID

3.6. Instakart shall consider these TID ID as registered confirmation from Service Provider and keep
a track record of it for future enquiries.

3.7. Service Provider shall ensure that they organize pickups as intimated by Merchant.

3.8. At the time of pick up, the Service Provider shall confirm that the Instakart consignment label
containing the TID and Bar Code is pasted/ accompanying the consignment. In case the above
condition is not met, the Service Provider should refuse to pick the consignments and intimate
Instakart by email within 24 hours of such refusal. In case a wrong pick up has been made, physical
Return of the consignment to the originating pick up dock in the Designated Location shall be made
by the Service Provider within 48 hours of pick up.

4. Transit

4.1. Service Provider shall ensure that are consignments are precisely connected in the mode (via
PP or COD) as specified by Instakart and appearing on the label/ TID. For removal of doubts, if there
is a conflict between the instruction of the Instakart and the information appearing on the label/
TID of the consignment, the latter will prevail.

4.2. Service Provider shall pick up and load the consignments carefully to prevent the
consignments from being pressed, wrinkled and/or damage

4.3. Service Provider shall ensure that consignments received from Designated Locations on a
particular day are connected / forwarded to destination within 24 hours of the pickup.

4.4. To ensure tracing of consignment, Service Provider shall make available automated updates
to the Instakart on Merchant’s Systems every 2- 4 hours.

5. Last Mile Delivery – from Vendor Delivery Hub/ Store to Consignee

5.1. The riders/Delivery Personnel should carry his identity card containing the name of Service
Provider and photo prominently displayed. In case of individual Service Provider, request should be
made by the Service Provider for providing the “Service Partner” Id card from Instakart

5.2. In case the consignment remains undelivered after three attempts, the Service Provider shall
put the consignment on hold and act as per Instakart instructions provided in the NDR.

5.3. In case, the consignee changes the delivery date, an update must be provided forthwith to
the Instakart by the Service Provider through Application Programming Interface (“API”), and in
case API is unavailable through MIS.

5.4. Once the consignment is delivered, an update must be provided forthwith by the Service
Provider to the Instakart immediately through API, and in case API is unavailable through MIS.
 5.5. Delivery Personnel shall pick up and load the consignments carefully to prevent the good/
products in the consignment from being pressed, wrinkled and/or damaged. The parties
acknowledge and agree that in the course of the Services provided by Service Provider, if there is
any loss or theft of the consignments solely on account of gross negligence and wilful misconduct
of the Delivery Personnel any damage or loss to the consignments shall be borne by Service
Provider.

a. Service Provider shall ensure that the Delivery Personnel will behave with
consignee in a polite and decent way to avoid any misbehavior. In case of Service
Providers personnel’s rude behavior, non-attempted consignments, wrong updates or
wrong deliveries and if the Service Providers personnel does not meet the standards set
forth in this Agreement, INSTAKART will be eligible to lay penalty on the Service Provider
as per Annexure II. In the case of non-applicability of the penalty, the same has to be
approved by INSTAKART. Tracking of the aforesaid issues will be based on customer
escalations and in the case of wrong updates and related issues, when it comes to the
notice of INSTAKART. Penalty amount must be deposited at the hub and/or will be
deducted by INSTAKART from outstanding fees payable to Service
Provider.

5.6. If any prepaid consignment was marked delivered by the Service Provider in their system
and consignee denies acceptance/receipt of the consignment, then Service Provider must provide
scanned DRS/ POD copy within 24 hours of request by the Merchant. Failing to do so, Instakart will
have the rights to take final decision and consider consignment as “Lost”, post which this will be
recovered through debit notes/credit notes at full shipment value.

6. Cash on Delivery

6.1. Service Provider will give Deliver same day COD remittance to Instakart .

6.2. Service Provider declares and undertakes that it shall, at its own expense obtain and maintain
insurance policies to provide insurance coverage for the cash collected on behalf of the Instakart
from the Consignees (Cash Collection Insurance Policy)

7. Return to Origin

7.1. If INSTAKART asks the Service Provider to ‘Return to Orgin’ (“RTO”) any consignment
irrespective of any tracking status of any tracking in Service Provider network except in Delivered
status, then the Service Provider must update/ mark the status in their system and confirm RTO to
INSTAKART within 48 hours of intimation by Instakart to Service Provider. Failing to do so, Instakart
will have the rights to take final decision and consider consignment as “Lost”, post which this will
be recovered through debit notes/credit notes at full shipment value.

7.2. For RTO cases the return consignment will be delivered back to Designated Location from
where the consignment was collected, in the same packaging. The Service Provider will give the
forward TID ID, return TID ID to Instakart and will charge to and fro shipping charges to Instakart .
If RTO is delivered to wrong location, it will be considered as “Lost”, post which this will be
recovered through debit notes/credit notes at full shipment value.
 7.3. If RTO is generated due to Service Provider’s negligence i.e. delay in Delivery, then to and fro
shipping charges will not be paid to the Service Provider

7.4. The same mode of transport should be used for RTO consignments as was used for forward
consignment

8. Reverse Pick Up

8.1. The Service Provider should provide reverse logistics for all pin codes covered in forward
consignments. Instakart should refer to the list of pin codes provided by Service Provider.

8.2. Service Provider shall create a separate sub account for reverse logistics which in turn will be
accounted in pan India account of Instakart with Service Provider.

8.3. The Service Provider shall do reverse pick up on daily basis from Reverse Pickup Locations as
per Instakart pick up list except on Sundays and Public Holidays subject to maintaining cut off of
the said location.

8.4. The Service Provider shall ensure that they will organize Pickups on same day as intimated by
Instakart .

8.5. The Service Provider shall give a pickup call/text to consignee before going for a Pick up so
that consignee will ensure that consignment is ready at the time of pick up.

8.6. The Service Provider shall provide an MIS report of pickups made on a daily basis. The MIS
should be in the format which is provided by Instakart to registered pick up and must contain
weight, return TID ID, destination city, no of attempts made and failure reason code to pick up the
consignment along with reference Id/Waybill no of the Service Provider, Instakart will consider
these reference Ids as registered confirmation from the Service Provider and keep a track record of
it for future inquiries.

8.7. For any disputed reverse delivery, Scanned copy of signed POD needs to be shared within 24
hours of request being raised by the Instakart .

8.8. At the time of pick up from consignee, the Service Provider will do the following checks:
a. Instakart must mention the pickup address for smooth operations as intimated by
Instakart .

b. The Service Provider must ensure the packet should be in intact condition. The courier
Service Provider should ensure all the required data fed into the system for tracking by
Instakart .

In case the above conditions are not met, the Service Provider will refuse to pick up the
consignments and intimate Instakart by email as per SOP agreed to between the Parties in writing.
 8.9. The Service Provider shall ensure that the reverse consignments handed over by consignees
on a particular day before the cut off time are connected / forwarded to destination on the same
day itself.

8.10. The Service Provider shall connect the consignments in Instakart mentioned mode only.
If there are any changes in the mode, the Service Provider will take written communication/
instruction from Instakart and the same will be considered as changed.

8.11. The Service Provider shall ensure that there is a dedicated account manager who will
handle reverse logistics. The person can be same as the account manager handling forward logistics.

8.12. Service Provider has to declare the status of scheduled Reverse Pickup for open/ pending
consignments within 3rd day from the scheduled date to the Merchant. Failing to do so, Instakart
will have the rights to take final decision and consider consignment as Lost, post which this will be
recovered through debit notes/credit notes at full shipment value.
9. No Tolerance Clause

9.1. Instakart shall not tolerate any kind of misbehavior with women Consignees under any
circumstances. In case such incident is reported, the Instakart shall ensure that a proper
investigation is carried out and if found guilty, appropriate legal action is taken against the Delivery
Personnel and the Service Provider agrees to extend all support and co-operation in this regard.

9.2. Instakart will not tolerate use of abusive language with consignees under any circumstances.
Strict action must be by the Service Provider taken against the Delivery Personnel found guilty and
the same must be updated to the Merchant.

9.3. The Delivery Personnel will under no circumstances ask the consignee to come and collect
consignment from some other location other than the declared address by the consignee/
intimated by Instakart unless a different address has been communicated to the Service Provider
in accordance with the NDR SOP agreed to between the Parties.

9.4. In case of “door lock”, the Delivery Personnel will not drop the package at any location other
than the one requested for Delivery.

9.5. The Service Provider must undertake background verification check of all its Delivery
Personnel and the report of such check must be made available forthwith to the Instakart at the
Merchant’s request.

9.6. Service Provider shall ensure that the Delivery Personnel are physically and mentally fit to
discharge the Services.

9.7. Service Provider shall ensure that the Delivery personnel are not under the influence of
alcohol, drugs or any narcotic substance while delivering consignments.

9.8. Instakart shall not employ any of Service Provider employees during the period of his/her
employment with Service Provider. The Human Resource department of both the companies can
mutually agree on the standard operating procedures in case of such employment.

9.9. Service Provider shall ensure that Delivery Personnel do not enter consignee’s premises
without the consignee’s consent.
 9.10. Breach of any of the above no tolerance terms shall be treated as a material breach of this
Agreement and Marchant shall have the sole right to terminate this Agreement forthwith.
10. Payment Terms
Service Provider shall raise an invoice on Instakart once in 15 (fifteen) days & Instakart shall pay the same
within 30 (Thirty) days of receipt of invoice.
11. Management Information System

The Service Provider must have the following technical capabilities:

11.1. Consignment Creation Capability: To fetch the data from our end/accept the data from
our system. Instakart will push the data. Format for the data has to be standardized.

11.2. Capability to share the real time update on each consignment with us under standard and
clear tags.

11.3. Capability to receive and act as per instruction provided by us at the delivery hub level.

11.4. API integration for serviceability, COC and tracking ID (TID number).

11.5. TID for reverse pick up will be generated automatically

11.6. Error Dashboard for Data Match Mismatch during handover

11.7. The Service Provider must declare final status of consignments on a live basis through
updating via API or the Delivery App provided by the Merchant. In dispute cases, the final status of
the consignments handled by the Service Provider such as delivered/RTO delivered to original
Designated Location/Damaged/Lost/within 21 days from the date of dispatch except for
consignments pertaining to North-East for which final status will be given within 30 days. In the
event of a failure on the part of the Service Provider to do so, Instakart will have the rights to take
final decision and consider consignment as “Lost”. Thereby, the This will be recovered through debit
notes/credit notes at full shipment value.

11.8. Service Provider must declare final status of RVP consignments such as RVP delivered to
original Designated Location/Damaged/Lost within 10 days [Forward SLA + 3 days] from the date
of Pick up scheduled except for consignments pertaining to North-East for which final status will be
given within 15 days. In the event of a failure on the part of the Service Provider to do so, Instakart
will have the rights to take final decision and consider consignment as “Lost”, post which this will
be recovered through debit notes/credit notes at full shipment value.

11.9. Service Provider shall provide interface for tracking freight information such that adequate
information is available to Instakart to satisfy Consignees’ queries in respect of delivery of the
consignments.

11.10. Service Provider shall provide hard copy/Digital signatory of POD (proof of delivery) within
24 hours whenever requested by Instakart within 45 days of Delivery. In case Instakart requires
POD for consignments exceeding 45 days of Delivery and within period of 60 days, soft records
maintained for the same should be shared within 48 hours whenever requested by merchant.
12. Code of Conduct

12.1. Background Verification (BGV) Check of delivery personnel: The Delivery Personnel
employed by the Service Provider should have cleared BGV check as per Service Provider’s BGV
policy Service Provider. The Service Provider must submit a declaration form to Instakart
mentioning that all the above mentioned checks have been conducted before onboarding their
employees.

12.2 Background Verification (BGV) of shop/ facility: The Store/ facility employed by the Service
provider should have all the legal documentation ready like Shop and establishment certificate,
PAN card etc. and should not be a business nature of courier type. The Service Provider must submit
a declaration form to Instakart mentioning that all the above mentioned checks have been
conducted before onboarding their stores.

13. Training:

13.1.

13.2. Service Provider shall be imparted appropriate and reasonable training to Delivery
Personnel to provide Services and to meet service quality standard.
i. Behavior
ii. Interaction with consignee
iii. Dressing
iv. Language
v. Greeting
vi. Calling standards

13.3. Refresher program is mandatory once every calendar year which would include gender
sensitization and delivery etiquette. Service Provider to ensure that all its personnel undergo the
training module.

13.4. The Service Personnel under no circumstances do the following:

a. Contact consignee beyond the provision of Services
b. Misbehave with consignee while delivering consignment
c. Misuse or share any information provided by the Merchant
d. Harass/stalk/bully consignees through email, messages, call or any online or offline medium
e. Involve in Loss or theft of goods and cash
f. Wrong update on consignment and pick up
g. Click photo of consignees.

13.5. Service Provider shall fully compensate Instakart and its Affiliates, in the event of any of
the actions by the Service Provider its agents/ employees/ any personnel employed in connection
with the Agreement results in loss of reputation/ loss of Brand reputation, subject to legal process
governed per law of the land.

13.6. Instakart and anyone authorized on its behalf of Instakart , reserves the right to audit the
Service Provider, subject to legal process governed as per the law of the land in the event of breach
of any of the conditions. This audit will include but not limited to matters pertaining to:
c. Identifying if the person is under the influence of drugs, alcohol or narcotic substances.
 d. Training imparted to the Service Personnel.
e

13.7. Instakart should inform the Service Provider 48 hours in advance before the visit for Audit
purposes.

13.8. The Service Provider shall provide details of its ownership, registered address, services
offered, fare structure, insurance liabilities and contact details of duly appointed grievance
redressal officer.

13.9. The Service Provider must have adequate mechanism for receiving consignee's feedback
and grievances. The delivery personnel of the Service Provider should encourage customers to
know about and fill the CSAT survey shared via a link in the delivery SMS.

13.10. The Service Provider to ensure that any physical labels/tag containing information provided
by the INSTAKART should be disposed of properly so that the information shall not be accessible to
any third party.

14. Resolution of Issues:

Details Requirement Mode Timeline

Business Weekly update call Conference Once every week

Management call
System
Monthly update call Discussion 2nd week of the
in person month

Consignee WCS Email Resolution within 4

Satisfaction hours

Social Media Escalation Email Resolution within 6

hours

FE Visit Personal Resolution within 48

visit hours

Any other escalation Email Resolution within 24

hours

Reports Daily pickup and Delivery Update Email TBD

Estimated time of arrival for Email TBD

undelivered consignments

Performance update as per Email

attachment

Reconciliation closure Email

 Update on consignments lost/ Email As per agreed
damaged Reconciliation TAT

15. Losses During Transit

15.1. Non delivery of consignments:

15.1.1. The Service Provider must declare final status of consignments such as
delivered/RTO delivered to original Designated Location /Damaged/Lost/within 21 days
from the date of dispatch except for consignments pertaining to North-East for which final
status will be given within 30 days In the event of a failure on the part of the Service Provider
to do so, Instakart will have the rights to take final decision and consider consignment as
“Lost” post which this will be recovered through debit notes/credit notes at full shipment
value.

15.1.2. Service Provider must declare final status of RVP [Reverse Pick Up] consignments
such as RVP delivered to Original Instakart Pick up location/Damaged/Lost within 10 days
[Forward SLA + 3 days] from the date of Pick up scheduled except for consignments
pertaining to North-East for which final status will be given within 15 days. Failing to do so,
Instakart will have the rights to take final decision and consider consignment as “Lost” post
which this will be recovered through debit notes/credit notes at full shipment value.

Sl No Type of Losses

1 Lost in transit / Damage in transit / Untraceable / Lost due to Natural Calamity**

2 Lost due to Natural Calamity**

** Failing to submit following docs:

a. Surveyor Report
b. Pictures of consignment.
c. Supporting Documents to prove that consignments were
present at that location

3 Open Consignments post agreed Re-conciliation TAT [Forward + RTO + RVP]

4 FE visit failed for disputed Delivery or CWS** Cases within agreed time* refund
done with TOA.

** Child Women & Safety

5 Extra amount collected by FE refund done with TOA.

6 RTO Confirmation not received within 48 hours of intimation by Instakart to

Service Provider

7 DRS/POD copy not shared within 24 hours of request by Instakart to Service

Provider

8 RTO Consignments delivered to wrong location

 9 Returning of RVP picked up consignment back to consignee without approval of
Instakart

10 Post cancellation confirmation unexpected RVP Picked up cases.

11 Refund done for RVP consignment not picked or declared NSZ or OPA though it’s
agreed as per last shared serviceability file.

12 Fraud cases like Credit / Debit Card & Net Banking. RTO Not confirmed by 3PL
Vendor within agreed time* refund done.

13 COD non remitted cases within agreed time*

14 Short Collection Payment.

*Agreed time: As per remittance cycle agreed with different vendors.

15 Breach of Planning residual SOP (from the last order placed + 30 days
serviceability need to keep live for RVP). {Embargo period will not be considered
for 30 days}

16 Theft / Snatching (FIR is required)

17 In cases wrong status updated as Delivered or Lost or RTO and refund done to
consignee with TOA as well Seller / Consignor Pay-out done.

15.2. Consignment cost will recovered from Service Providers for all types of
leakages/losses/damage.

16. SERVICE LEVELS AND TURNAROUND TIME (TAT)

16.1. The Service Provider shall, at all times, perform the Services at levels of accuracy, quality,
completeness, timeliness, responsiveness, cost-effectiveness, proactivity and user satisfaction that
are the accepted industry norms applicable to the performance of such Services by top tier service
providers in the Territory.

16.2. The Service Provider agrees and acknowledges that time is of the essence in the
performance of the Services.

16.3. TAT time shall mean the amount of time taken by the Service Provider to fulfil a particular
request for Delivery and Returns, beginning from picking up the consignment from the Designated
Location/ Return Pickup Location, to the Delivery of the consignment to the Consignee and picking
up the consignment from the Consignee and delivering it to the Consignor/ source in case of
Returns.

16.4. REPORTING OBLIGATIONS: The Service Provider shall meet or exceed each Service Level
in its provision of the Services. If at any time the Service Provider fails to provide the Services in
 accordance with the Service Levels herein, the Service Provider shall advise the Instakart within the
timelines set out in this Annexure and of the steps that the Service Provider shall take to address
the failure.

16.5. PERIODIC REVIEW OF SERVICE LEVELS: In addition to the foregoing, the Parties shall
periodically review the Service Levels and the performance of the Service Provider. As part of this
review process, the Parties shall increase the Service Levels as mutually agreed between the Parties,
which may include increases to reflect the higher performance levels actually attained or attainable
by Service Provider and improved performance capabilities to perform the Services. In addition, the
Parties shall, to the extent reasonable and appropriate:
16.5.1. add new Service Levels to permit further measurement or monitoring of the accuracy, quality,
completeness, timeliness, responsiveness, cost-effectiveness, or proactivity of the Services;
16.5.2. Modify or increase the Service Levels to reflect changes in the standards, strategies, needs or
objectives defined by the Merchant; or
16.5.3. Modify or increase the Service Levels to reflect agreed upon changes in the manner in which the
Services are performed by Service Provider.

16.6. SERVICE CREDITS: In the event that the Service Provider is unable to adhere to the Service
Levels provided herein, the Instakart shall be entitled to the Service Credits provided below.
Similarly, should the Service Provider achieve the Service Levels in the manner provided herein, the
Service Provider shall be entitled to incentives in the manner provided below.

16.6.1. The amount of any Service Credits payable by the Service Provider shall be
calculated as mentioned in the section - service level agreement. All KPIs and SLAs to be
adhered to have been mentioned in the section - Definition of Key Performance Indicators (KPI)
and Service Level Agreement (SLA)

16.6.2. Instakart , shall at its option, deduct the Service Credits from the Fee payable by
the Instakart to the Service Provider as a credit against the next invoice which is issued by the
Service Provider to the Instakart under the Agreement. If any amount is payable to the
Instakart by the Service Provider at the end of the Term and there are no more invoices to be
issued by the Service Provider, Instakart may issue an invoice for the relevant amount to the
Service Provider which the Service Provider shall pay within twenty (20) days after its receipt
of that invoice. The Parties agree that Service Credits are a genuine pre-estimate of the loss or
damage that Instakart is likely to suffer as a result of a failure by the Service Provider to provide
the Services in accordance with the Service Levels.

17. Definition of Key Performance Indicators (KPI) and Service Level Agreement (SLA)

17.1. Breach (To be measured on a weekly basis) - Number of consignments which missed
promised TAT after taking out attempts / Total number of consignments. TAT is measured as the
time taken to deliver/attempted by the Service Provider as given in Annexure 3.

17.2. Loss/ Damage/ Shortage- # of consignments got damaged + lost+ shortage/ total # of
consignments handed over

17.3. RTO-
17.3.1. RTO % - (Number of consignments rejected by consignee due to delay + negligence in Delivery
)/ Total number of consignments allotted for Delivery
17.3.2. Breach of TAT- Number of RTOs for which TAT was not met/ Total number of RTOs
 17.4. COD Remittance cycle breach – Delay in remittance cycle amount beyond promised TAT /
Total number of COD consignments value delivered). Remittance cycle is the calculated time
between cash deposited date and Delivery date

17.5. Pick up Attempt: Total number of consignments for which pick up was attempted/ Total
number of consignments to be picked up

17.6. Lost/ Pilferage: Total number of consignments lost / Total number of consignments
allotted.

17.7. Consignment Prioritisation: The Service Provider shall prioritise and deliver consignments
as per the logistics promise date intimated by the Instakart through API.

17.8. Conversion: The number of consignments assigned to the number of consignments delivered
within the said period. It is calculated on any given day by Delivered/ Assigned

18. Service Level Agreement (SLA)

18.1. RTO

RTO Mode RTO %

PP/COD TBD

The above %age excluding the Consignee Controlled reasons/codes and shall be measured for delay
Delivery cases by Service Provider on committed TAT as given in Annexure 3

RTO TAT should be same day for all source destination combinations.

18.2. RVP

Reverse Pick Up Day of Attempt Pick Up Attempt

Day 1 100%
Consignee controlled reasons to be excluded.

18.3. Penalty terms for wrong status update by Service Provider

19.3.1. Status update "picked up" (in case of reverse consignment), "delivered" (for forward prepaid
consignment), "RTO confirmation" (for forward prepaid consignments) has financial implications
associated with it. In case these status have been wrongly updated by the Service Provider, then the
entire financial liability shall be of Service Provider only.

19.3.2. Status update "delivered" (in case of forward COD consignment) and "RVP cancelled" has
consignee experience associated with it. In case these statuses have been wrongly updated by the
Service Provider, then as a token of apology 10% consignment value will be debited to the Service
Provider.
 19.4. Consignee Service- SLA: Instakart considers consignee at first place and all processes are
designed around it. In purview of this Instakart expects Service Providers to be above par in
communication and convenience extended to our consignees. Hence a right communication with
right focus at right time is expected. In view of the same the following matrices are mandated the
Instakart which the Service Provider agrees to abide by:

CPD Breach % <=0.03%

No of Escalations Vs Load 0.03%

Social Media Escalations 0.02%

Child, Women and Safety Escalation ZERO

Conversion 85%

19. WAIVER OF LIEN

The Service Provider shall in no event have any right to claim lien over the orders/packages/cash
present and delivered at Stores and waives all claims and rights in respect thereof.

INSTAKART being a logistics solutions/courier solutions provider receives goods handed over by
various Sellers/Consignors/Shippers meant for delivery to the ultimate customer/Consignee under a
Tax invoice (in the name of the end customer).

Scope of Work for Power Flex

1.Services

1.1. The Service Provider has Delivery and Return capabilities across India or part of India as defined and required
by the merchant. They can pick consignments from anywhere in India or specific Merchant designated locations
and deliver it to the concerned party within the defined territory. The Service Provider has dedicated fleet
ensuring best of Service Level Agreement (“SLA”). In this case the Service provider has the needed capability
(detailed below in the Operations Section) to cater to our business. Express Delivery means faster and better
turnaround time (“TAT”) using multimodal shipping mode by courier.

2.Co-Planning

2.1. The Service Provider will share the pin code/ hub wise capacity with Merchant on a monthly basis. The
details to include:

2.1.1. Forward & Reverse delivery coverage – Pre paid (“PP”) & COD Pin codes
2.1.2. Pin code/Hub wise Capacity in terms of number of consignments

2.2. The Service Provider will be sharing its infrastructure from each source to destination, which will help
the Merchant assign the load. The details of the capacity and capability to be functional for the month should
 be furnished by the Service Provider to Merchant by the 15th of previous month and should be updated
monthly. The details required to be shared have been mentioned in this Annexure.
2.3. Serviceable Pin code changes for the next calendar month to be finalized by 15th of previous month.
For Removal of pin code, Service Provider will inform Merchant (Central Design, Ops & Planning teams)
about the removal of its service from any pin code and the reason for the removal at least 30 days before
the last delivery done at that pin code, failing which Service Provider has to continue serviceability for 30
days after last delivery is made (Through official mail between authorised persons).

2.4. Merchant will confirm the Service Provider that the given pin codes are turned inactive through mail.

2.5. The number of consignments for a day will be decided by Merchant (based on the performance of the
Service Provider) and Service provider will ensure that he maintains requisite pool of manpower to ensure
deliveries; including spikes and surges in load.

2.6. Service Provider should be able to provide services on all days that the Hub is operational. Calendar for
the entire year will be shared by Merchant with Service Provider in advance and vice versa. In-case of non-
availability for any particular period limited to maximum of 1 week, the Service Provider has to inform the
Merchant in writing at least 15 days prior. And Merchant has all rights to reject the appeal for closure. In
case of any scheduled closure, the Service Provider needs to inform Merchant in 7 days advance regarding
the same. And Merchant has all rights to reject the appeal of closure.
3. Forward Pick Up

3.1. Forward pick up shall be done by the Service Provider from the Designated Locations and distributed
pan India. Pickup timings will be allotted to all the Service Providers which has to be obliged.

3.2. Volume will be allotted to the Service Provider depending on their source destination infrastructural
capability and the Service Provider must service such allotted volume.

3.3. Service Provider shall ensure sure that Pick up is made as per the assigned frequency and cut off times
for each Designated Location.

3.5. After pick up is made, subsequent status updates, throughout the life-cycle in continuous manner, shall
be sent by the Service Provider to the Merchant on the “Delivery”(D) day or D +1 or D+2 day depending on
the distance of the Service Provider facility from Merchant facility based on Tracking ID of pickup. The
Tracking ID (AWB ID) will be the Merchant Tracking ID

3.6. Merchant shall consider these AWB ID as registered confirmation from Service Provider and keep a
track record of it for future enquiries.

3.7. Service Provider shall ensure that they organize pickups as intimated as per guidelines shared by the
Merchant.

3.8. At the time of pick up, the Service Provider shall confirm that the Merchant consignment label
containing the AWB and Bar Code is pasted/ accompanying the consignment. And there are no physical
damages on consignments outer packaging. In case the above condition is not met, the Service Provider
should refuse to pick the consignments on immediate bases and intimate Merchant by email within 2 hours
of such refusal. In case a wrong pick up (Label and the consignment data is not matching) has been made,
physical Return of the consignment to the originating pick up dock in the Designated Location shall be made
by the Service Provider within 48 hours of pick up.
4.Transit

4.1. Service Provider shall ensure that are consignments are precisely connected in the mode (via PP or
COD) as specified by Merchant and appearing on the label/ AWB. For removal of doubts, if there is a conflict
between the instruction of the Merchant and the information appearing on the label/ AWB of the
consignment, the latter will prevail.

4.2. Service Provider shall pick up and load the consignments carefully to prevent the consignments from
being pressed, wrinkled and/or damage

4.3. Service Provider shall ensure that consignments received from Designated Locations on a particular
day are connected / forwarded to destination on the same day of the pickup.

4.4. To ensure tracing of consignment, Service Provider shall make available automated updates to the
Merchant on Merchant’s Systems on live basis or at max within 1hour.
5. Last Mile Delivery – from Vendor Delivery Hub/ Store to Consignee

5.1. The Delivery Personnel should carry his identity card containing the name of Service Provider and photo
prominently displayed. In case of individual Service Provider, request should be made by the Service Provider
for providing the “Service Partner” Id card from the Merchant

5.2. Service provider has to ensure that 100% of the consignments are attempted on the same agreed day(s)
for delivery. In case of non-attempted consignments, Merchant will be eligible to lay penalty on service
provider. Consignments have to be attempted for a minimum 3 times prior to being declared as Undelivered
or rejected in case of greater than D0 reconciliation. Consignments must be attempted on the same day in
case of D0 reconciliation and as per instructions provided for Priority Consignments. For Priority
Consignments the attempt timeline shall supersede and have higher priority for delivery than any timeline
mentioned prior to this. PINCODE wise TAT list for attempting consignments to be shared and adhered to.
Breach of timelines for first attempt will be done as per agreed transit times and handover time. In case of
non-attempted consignments, Merchant will be eligible to lay penalty on service provider.

5.3. In case the consignment remains undelivered after three attempts, the Service Provider shall put the
consignment on hold and act as per Merchant instructions provided in the NDR.

5.4. The Service Provider shall ensure that the Delivery Personnel leave a SMS to consignee, if the
consignment remains undelivered each attempt due to the Consignee not being available. SMS should
contain reason for undelivered consignment and Service Provider’s customer service team contact details.

5.5. In case, the consignee changes the delivery date, an update must be provided forthwith to the
Merchant by the Service Provider through Merchant provided Application.
5.6. Once the consignment is delivered, an update must be provided forthwith by the Service Provider to
the Merchant immediately through Merchant provided Application.

5.7. Delivery Personnel shall pick up and load the consignments carefully to prevent the good/ products in
the consignment from being pressed, wrinkled and/or damaged. The parties acknowledge and agree that in
the course of the Services provided by Service Provider, if there is any loss or theft of the consignments
solely on account of gross negligence and wilful misconduct of the Delivery Personnel any damage or loss to
the consignments shall be borne by Service Provider.

a. Service Provider shall ensure that the Delivery Personnel will behave with consignee in a
polite and decent way to avoid any misbehaviour. In case of Service Providers personnel’s
rude behaviour, non-attempted consignments, wrong updates or wrong deliveries and if the
Service Providers personnel does not meet the standards set forth in this Agreement,
 Merchant will be eligible to lay penalty on the Service Provider as per Annexure 4. In the
case of non-applicability of the penalty, the same has to be approved by Merchant. Tracking
of the aforesaid issues will be based on customer escalations and in the case of wrong
updates and related issues, when it comes to the notice of Merchant. Penalty amount must
be deposited at the hub and/or will be deducted by Merchant from outstanding fees payable
to Service Provider.

5.8. If any prepaid consignment was marked delivered by the Service Provider in their system and
consignee denies acceptance/receipt of the consignment, then Service Provider must provide scanned DRS/
POD copy within 24 hours of request by the Merchant. Failing to do so, Merchant will have the rights to take
final decision and consider consignment as “Lost”, post which this will be recovered through debit
notes/credit notes at full shipment value.

5.9. Consignment Liability

a. In the case of return consignments, in case wrong product is collected from the customer, or parts of the
product are missing in part or full, the Service Provider shall be fully liable for the entire value of the product.
The entire amount shall be deposited at the Merchant’s designated facility within 48hrs. If the Service
Provider fails to do so, the entire amount shall be deducted from the monthly Invoice without any further
notice to the Service Provider. If there is any amount still outstanding, Merchant shall have the right to pursue
legal action against the Service Provider and its delivery personnel for the same. Wrong product pickup is
defined as any item that does not match a 100% with respect to guidelines shared by Merchant on Pickup
sheet/Acknowledgement sheet/Merchant proprietary Software/ Information shared over API integration.
And exceptions will be handled in 24hrs on case to case basis.
b. In case any POS machine provided to Service Provider’s personnel for collecting payment against post-paid
consignments is misplaced, damaged or is lost by such personnel, then the cost of such POS machine shall be
debited from the Service Fee payable by Merchant to Service Provider. Such amount shall not be contested
by Service Provider under any circumstances and any such decision by Merchant shall be final and binding on
Service Provider

6. Cash on Delivery

6.1. Service Provider will give COD remittance to Merchant on “Delivery”(D) day D +1 by means of
Depositing cash at the merchant designated facility or NEFT or any bank transfer. Delayed delivery update
(Delivery update happening after 7 working days from partner centre hand over date) will have a penalty at
the discretion of merchant business operations team.

6.2. Service Provider declares and undertakes that it shall, at its own expense obtain and maintain insurance
policies to provide insurance coverage for the cash collected on behalf of the Merchant from the Consignees
(Cash Collection Insurance Policy)

6.3 If cash is not reconciled through CMS / NEFT / Bank deposit within 3 days by the partner, the CB pincodes
would be placed on embargo by Instakart.

7. Return to Origin

7.1. If MERCHANT asks the Service Provider to ‘Return to Orgin’ (“RTO”) any consignment irrespective of
any tracking status of any tracking in Service Provider network except in Delivered status, then the Service
Provider must update/ mark the status in their system and confirm RTO to MERCHANT within 48 hours of
intimation by Merchant to Service Provider. Failing to do so, Merchant will have the rights to take final
decision and consider consignment as “Lost”, post which this will be recovered through debit notes/credit
notes at full shipment value.
 7.2. For RTO cases the return consignment will be delivered back to Designated Location from where the
consignment was collected, in the same packaging. The Service Provider will give the forward AWB ID, return
AWB ID to Merchant If RTO is delivered to wrong location, it will be considered as “Lost”, post which this will
be recovered through debit notes/credit notes at full shipment value.

7.4. The same mode of transport should be used for RTO consignments as was used for forward
consignment

7.5. Merchant will have to do to RTO and reverse consignment validation in 24 hrs of consignments received
time and thus should intimate the Service Provider about the validation failure if any (within 24 hrs).

7.6 In case of consignment pickup from a service provider facility service provider to do the RTO and reverse
consignment validation in 24 hrs of consignments received time.

8. Reverse Pick Up

8.1. The Service Provider should provide reverse logistics for all pin codes covered in forward consignments.
Merchant should refer to the list of pin codes provided by Service Provider.

8.2. Service Provider shall create a separate sub account for reverse logistics which in turn will be accounted
in pan India account of Merchant with Service Provider.

8.3. The Service Provider shall do reverse pick up on daily basis from Reverse Pickup Locations as per
Merchant pick up list/ pickup expectation creation.

8.4. The Service Provider shall ensure that they will organize Pickups on “Delivery”(D) as intimitate by the
merchant.

8.5. The Service Provider shall give a pick up call/text to consignee before going for a Pick up so that
consignee will ensure that consignment is ready at the time of pick up.

8.6. The Service Provider shall provide an MIS report of pickups made on a daily basis. The MIS should be
in the format which is provided by Merchant to registered pick up and must contain, return AWB ID,
destination city, no of attempts made and failure reason code to pick up the consignment along with
reference Id/Waybill no of the Service Provider, Merchant will consider these reference Ids as registered
confirmation from the Service Provider and keep a track record of it for future inquiries.

8.7. For any disputed reverse delivery, Scanned copy of signed POD needs to be shared within 24 hours of
request being raised by the Merchant.

8.8. At the time of pick up from consignee, the Service Provider will do the following checks:
a. Merchant must mention the pickup address for smooth operations as intimated by Merchant.

b. The Service Provider must ensure the packet should be in intact condition The Pickups are to be
done as per the instructions shared by Merchant

In case the above conditions are not met, the Service Provider will refuse to pick up the consignments and
intimate Merchant by email as per SOP agreed to between the Parties in writing.

8.9. The Service Provider shall ensure that the reverse consignments handed over by consignees on a
particular day before the cut off time are connected / forwarded to destination on the “Delivery”(D) day or
D +1 day depending on the distance of the Service Provider facility from Merchant facility itself.
 8.10. The Service Provider shall connect the consignments in the Merchant mentioned mode only. If
there are any changes in the mode, the Service Provider will take written communication/ instruction from
Merchant and the same will be considered as changed.

8.11. The Service Provider shall ensure that there is a dedicated account manager who will handle reverse
logistics. The person can be same as the account manager handling forward logistics.

8.12. Service Provider has to declare the status of scheduled Reverse Pickup for open/ pending
consignments within 3rd day from the scheduled date to the Merchant. Failing to do so, Merchant will have
the rights to take final decision and consider consignment as Lost, post which this will be recovered through
debit notes/credit notes at full shipment value.
8.13 Service Provider has to accept all the reverse consignments allotted to it and belongs to his service territory
in the stipulated timelines shared with the service provider, hence non acceptance of reverse
consignments in given time will give merchant right put penalty against the service provider.

8.14 Service Provide has to pickup reverse consignments from consignee based on the SOP / checks
shared by the Merchant. Merchant will be validating the same set of checks in its facilities.
9. No Tolerance Clause

9.1. Merchant shall not tolerate any kind of misbehavior with women Consignees under any circumstances.
In case such incident is reported, the Merchant shall ensure that a proper investigation is carried out and if
found guilty, appropriate legal action is taken against the Delivery Personnel and the Service Provider agrees
to extend all support and co-operation in this regard.

9.2. Merchant will not tolerate use of abusive language with consignees under any circumstances. Strict
action must be by the Service Provider taken against the Delivery Personnel found guilty and the same must
be updated to the Merchant.

9.3. The Delivery Personnel will under no circumstances ask the consignee to come and collect consignment
from some other location other than the declared address by the consignee/ intimated by Merchant unless
a different address has been communicated to the Service Provider in accordance with the NDR SOP agreed
to between the Parties.

9.4. In case of “door lock”, the Delivery Personnel will not drop the package at any location other than the
one requested for Delivery communicated by the consignee.

9.5. The Service Provider must undertake background verification check of all its Delivery Personnel and
the report of such check must be made available forthwith to the Merchant at the Merchant’s request.

9.6. Service Provider shall ensure that the Delivery Personnel are physically and mentally fit to discharge
the Services.

9.7. Service Provider shall ensure that the Delivery personnel are not under the influence of alcohol, drugs
or any narcotic substance while delivering consignments.

9.8. Merchant shall not employ any of Service Provider employees during the period of his/her employment
with Service Provider. The Human Resource department of both the companies can mutually agree on the
standard operating procedures in case of such employment.

9.9. Service Provider shall ensure that Delivery Personnel do not enter consignee’s premises without the
consignee’s consent.

9.10. Breach of any of the above no tolerance terms shall be treated as a material breach of this
Agreement and Merchant shall have the sole right to terminate this Agreement forthwith.
 ANNEXURE B – SERVICE FEE - COMMERCIAL FOR PAN INDIA

LMA Rate Card (IN INR)

Zone wise

East
> 88% to
Tier <= 88% > 90% `
<=90%
Visakhapatnam, Vijayawada, Patna, Hyderabad, Bhubaneswar, Guwahati,
Tier Manipur, Meghalaya, Mizoram, Tripura, Nagaland, Arunachal Pradesh, Sikkim,
16 17 17.5
A DARJEELINGHUB_DAI, KALIMPONGHUB_KMG, KURSEONGHUB_KUR Rest of
Assam. Kolkata, Siliguri
Tier Rest of Andhra Pradesh, Rest of Bihar, Raipur, Rest of Telangana, Ranchi,
13 14 14.5
B Jamshedpur,
Tier Rest of Bengal, Rest of Chhattisgarh, Rest of Odisha, Rest of Jharkhand, Rest of
12 13 13.5
C North East

South
Tier <85% >=85% to =<90% >90% Tier definition
Kerala

SDZ 16.5 17.5 18.5

Coimbatore

Tier Bangalore, Chennai

15.5 16.5 17.5
A DoddaballapurHub_BLR, DevanahalliHub_DHL, Hosur
Tier
14.5 15.5 16.5 ROI – South
B

⮚ Below mentioned zone merged from East to South

⮚ CPS applicable going forward for the below states.
East to South Merge
Tier <= 88% > 88% to <=90% > 90% Tier Definition
SDZ1 16 17 17.5 Visakhapatnam, Vijayawada, Hyderabad,
Tier
13 14 14.5 Rest of Andhra Pradesh, Rest of Telangana.
C

North
>=85% to
State <85% >90% Tier definition
=<90%
Delhi NCR (DwarkaHub_DEL, SaketHub_DEL, KilokariHub_DEL
,GurgaonManesarHub_DEL, VasantKunjHub_DEL, UttamnagarHub_DEL,
16 16.5 17
Delhi NCR DaryaganjHub_DEL, NajafgarhHub_DEL, OkhlaHub_DEL,
AlipurHub_DEL, PrahladpurHub_DEL), Ghaziabad Gurgaon
15.75 16.25 16.75 Rest of Delhi NCR (Including Dharuhera, Faridabad, Noida, Bahadurgar)
Punjab, Amritsar,Chandigarh,Ludhiana,Mohali,Allahabad,Gorakh
Uttar 14.5 15 15.5 pur,Kanpur,Lucknow,Meerut,Varanasi, Dehradun,
Pradesh, Baddi,Shimla,Solan, Jammu &amp; Kashmir
Uttarakhand
, Himachal
Pradesh,
Jammu 14 14.5 15 Rest of Punjab, UP, Uttarakhand, Himachal pradesh
&amp;
Kashmir
14.25 14.75 15.25 Alwar,Bhilwara,Bikaner,Jaipur,Jodhpur,Udaipur
Rajasthan
13.25 13.75 14.25 Rest of Rajasthan
Haryana 13.5 14 14.5 Haryana
 West
>=85% to >88% to
Tier <85% >92% Tier definition
<=88% <=92%
Tier Mumbai (incl. Navi Mumbai, Thane and Kalyan), Pune,
14 15 16 17
A Rest of Ahmedabad
Vadodara, Amravati, Aurangabad, Bhavnagar, Rest of
Gwalior, Jabalpur, Nashik, Rest of Gandhinagar,
Tier Indore, Jamnagar, Rajkot, Bhopal, Surat, Kolhapur,
13.5 14.5 15.5 16
B LaturHub_LTU MALEGAON, Nasik, Sangli, Rest of
Silvassa, Solapur, Gujarat, Nagpur, Ujjain, Valsad, Rest
of Vapi,
Tier
13 14 15 15.5 Rest of West
C
Goa
DahejHub_DAJ, LalparHub_LLP, CityCenterHub_GWL,
SDZ 15 16 17 18
GwaliorHub_GWL, PeoplesCampusHub_BHO,
RajendraNagarHub_IDR, SouthtukoganjHub_IDR
SewriHub_MUM, BhandupHub_MUM,
ChemburHub_MUM, ChemburSplitHub_MUM,
KamaniHub_MUM, DadarWestHub_MUM,
FortHub_MUM, MasjidHub_MUM, TardeoHub_MUM,
SakinakaSplitHub_MUM, AndheriHub_MUM,
SDZ AndheriWestHub_MUM, BkcHub_MUM,
15.5 16.5 17.5 18.5
1 VasaiHub_MUM, BanerHub_Pune, ChakanHub_PUNE,
TalegaonHub_PNQ, BaramatiHub_BRM,
BapunagarHub_AMD, BopalHub_AMD,
GandhiNagarHub_GAN, ManiNagarHub_ADI,
ParvatPatiyaHub_STV, SilvassaHub_AMD,
VapiHub_AMD, BavlaHub_AMD,

Rate per unit shipment delivered for TirupurHub_TPR & TirupurNorthHub_TPR

Conversio
<=87% >87%
n
LMA 19 20

⮚ NoidaKhora Hub and Kasna NoidaHub_DELwill be paid at Rs.19/-

⮚ Hyderabad Hubs will have rate card of 17.5/-

Seller Return in DH
⮚ LMA operating first mile forward shipments from the same facility seller returns shipments will be paid as per
first mile rate card Rs2/-
COMMERCIALS for CB model – PAN India
CB < / = 40 shipments (Delivered/Picked)

Normal Rate > / = 41 shipments (Delivered/Picked)

Normal Rate Card

Conversion Undelivered/RTO Delivered
>80% 0 LH + 19
>75% to <80% 0 LH + 18
<=75% LH + 16
 Line Haul (LH Rates)
Below 25- 50- 75- 100- 150- 200- 250-
Two Way Distance/Trip >300
25 50 75 100 150 200 250 300
Daily 1 5.3 6 6.9 7.7 9 10.8 16.8 19 22.4
Alternate (2) 5 5.3 5.8 6.2 6.9 7.7 11.7 12.9 14.5
Once in (3) 4.9 5.1 5.4 5.7 6.1 6.7 10 10.8 11.9

Once in (4) 4.8 5 5.2 5.4 5.8 6.2 9.2 9.8 10.6

Incremental rate card- Selective HUBS

Zone
Region Hub Name LMA Incremental rate
TENALIHUB_TNL
BIWINAGARHUB_NLR
RAJAHMUNDRYHUB_RJY
South SANGAREDDYHUB_SKP Rs 2/-
GAJUWAKAHUB_VTZ
RAILWAYCOLONYHUB_BVM
SITARAMNAGARHUB_GTR

Rajasthan and Haryana hubs incremental rate card

LMA Incremental
Hub Name
rate
HanumangarhHub_HAN HawamahalHub_JAI Rs 1/-
Kukashub_KUK AlwarHub_ALW Rs 1/-
BanswaraHub_BAS KarnalHub_KAL Rs 1/-
SriGanganagarHub_SGN JaipurHub_JAI Rs 1/-
BalotraHub_BLO BhiwaniHub_DEL Rs 1/-

RohtakHub_ROH BikanerHub_BKB Rs 1/-

JhajjarHub_JJJ PinkCityHub_JAI Rs 1/-
Murthal_MUR BajrangNagarhub_KTU Rs 1/-
JamdoliHub_JAM BhiwadiHub_DHR Rs 1/-
NuhHub_NHU SitapuraHub_JAI Rs 1/-
NayapuraHub_JDH UdaipurHub_UDR Rs 1/-
HISSARHUB_HSS JaipurMansaroverHub_JAI Rs 1/-
ShyamnagarHub_JAI MalviyaNagarhub_JAI Rs 1/-
ChittorgarhHub_CHI PanipatHub_PPT Rs 1/-

KotaHub_KTU AirportrdHub_HSS Rs 1/-

KaithalHub_KTL JodhpurHub_JDH Rs 1/-
AmbalaHub_UMB Jhotawarahub_JAI Rs 1/-

SirsaHub_SRS BhankrotaHub_JAI Rs 1/-

RewariHub_RWR JagatpuraHub_JAI Rs 1/-
SonepatHub_SOP SikarHub_SIK Rs 1/-

VKIAHub_JAI BharatpurHub_BTP Rs 1/-

BarmerHub_BMR PratapgarhHub_CHI Rs 1/-
KalwarroadHub_JAI Noharhub_NOH Rs 1/-
JindHub_JND PalwalHub_PLW Rs 1/-

Note: Additional 0.50Ps would be paid if the WM completes 66 RSPS in 90 Days

ROMH and Goa rate card

Hub Name Region 0-35 36-50 >50

BanerHub_Pune Pune 16.91 18 18
PrabhatRoadHub_PUNE Pune 16.91 18 18
FortHub_MUM Mumbai Western 16.91 19 19
DhankawadiHub_PUNE Pune 16.91 18 18
PanvelHub_PNV Mumbai Central 15 17 18
BoriviliHub_MUM Mumbai Western 16.91 19 19
CornerRoadHub_IXU North Maharashtra 15 17 18
TardeoHub_MUM Mumbai Western 16.91 19 19
AndheriHub_MUM Mumbai Western 16.91 19 19
WarjeHub_PUNE Pune 16.91 18 18
KandivaliHub_MUM Mumbai Western 16.91 19 19
GoregaonHub_MUM Mumbai Western 16.91 19 19
NagarRoadHub_PUNE Pune 16.91 18 18
WardhamanNagar_NAG North Maharashtra 15 17 18
HadapsarHub_PUNE Pune 16.91 18 18
DadarWestHub_MUM Mumbai Western 16.91 19 19
KalyanHub_MUM Mumbai Central 16.91 19 19
BhiwandiHub_BHI Mumbai Rural 16.91 19 19
KolhapurHub_KHL South Maharashtra 15 16 17
IchalkaranjiHub_KHL South Maharashtra 15 16 17
CharaiHub_MUM Mumbai Central 16.91 19 19
MasjidHub_MUM Mumbai Western 16.91 19 19
ChakanHub_PUNE Pune Rural 16.91 18 18
TrimurtiNagarHub_NAG North Maharashtra 15 17 18
BhosariHub_PUNE Pune 16.91 18 18
VakolaHub_MUM Mumbai Western 16.91 19 19
ThergaonHub_Pune Pune 16.91 18 18
WadiHub_NAG North Maharashtra 15 17 18
WagholiHub_PUNE Pune 16.91 18 18
SakinakaSplitHub_MUM Mumbai Western 16.91 19 19
VashiHub_NBM Mumbai Central 16.91 19 19
SewriHub_MUM Mumbai Central 16.91 19 19
TalegaonHub_PNQ Pune Rural 16.91 18 18
CollegeRoadHub_NSK North Maharashtra 15 17 18
BhandupHub_MUM Mumbai Central 16.91 19 19
PanchavatiHub_NSK North Maharashtra 15 17 18
MahadHub_MHD South Maharashtra 15 17 18
WashimHub_WSH North Maharashtra 15 16 17
AhmedNagarHub_AHN South Maharashtra 15 17 18
AndheriWestHub_MUM Mumbai Western 16.91 19 19
RajgurunagarHub_RGN Pune Rural 15 16 17
UlhasnagarHub_MUM Mumbai Central 16.91 19 19
 VernaHub_GOA Goa 15 17 18
ShrirampurHub_SMP South Maharashtra 15 16 17
PimpriHub_PUNE Pune 16.91 18 18
GhansoliHub_MUM Mumbai Central 16.91 19 19
MRJHUB_SNG South Maharashtra 15 16 17
ThaneHub_MUM Mumbai Central 16.91 19 19
BALEHUB_SSE South Maharashtra 15 17 18
KamaniHub_MUM Mumbai Central 16.91 19 19
BeedHub_BED South Maharashtra 15 16 17
BoisarHub_BIS Mumbai Rural 15 16 17
TuljapurHub_TLP North Maharashtra 15 16 17
JejuriHub_JEJ Pune Rural 15 16 17
AlandiHub_PUNE Pune 16.91 18 18
PanjimHub_GOA Goa 15 16 17
LoniHub_Pune Pune 16.91 18 18
MiraRoadHub_MUM Mumbai Western 16.91 19 19
SangviHub_Pune Pune 16.91 18 18
AiroliHub_MUM Mumbai Central 15 17 18
DombivliHub_MUM Mumbai Central 16.91 19 19
ButiboriHub_BTB North Maharashtra 15 17 18
DeglurHub_DGL North Maharashtra 15 16 17
KhopoliHub_KPL Mumbai Rural 16.91 19 19
PandharpurHub_PDH South Maharashtra 15 16 17
MalegaonHub_MLG North Maharashtra 15 16 17
JATHHUB_JTH South Maharashtra 15 16 17
MaladWestHub_MUM Mumbai Western 16.91 19 19
AkolaHub_AKD North Maharashtra 15 16 17
SomatanePhataHub_PUNE Pune 16.91 18 18
GhodbunderHub_MUM Mumbai Central 16.91 19 19
VirarHub_MUM Mumbai Western 15 17 18
NandedHub_NDC North Maharashtra 15 17 18
VasaiHub_MUM Mumbai Western 15 17 18
AurangabadHub_IXU North Maharashtra 15 17 18
NigadiHub_Pune Pune 16.91 18 18
BhusawalHub_JGO North Maharashtra 15 16 17
SangliHub_SNG South Maharashtra 15 16 17
JalgaonHub_JGO North Maharashtra 15 16 17
VasaiWestHub_MUM Mumbai Western 15 17 18
IslampurHub_SNG South Maharashtra 15 16 17
KathoraHub_KTR North Maharashtra 15 16 17
ParbhaniHub_PBN North Maharashtra 15 16 17
SolapurHub_SSE South Maharashtra 15 16 17
WalujHub_TID North Maharashtra 15 17 18
KothrudHub_Pune Pune 16.91 18 18
ChandrapurHub_CDP North Maharashtra 15 17 18
CidcoHub_NDC North Maharashtra 15 17 18
 ChemburHub_MUM Mumbai Central 16.91 19 19
NIBMHub_PUNE Pune 16.91 18 18
SantacruzHub_MUM Mumbai Western 16.91 19 19
BaramatiHub_BRM Pune Rural 16.91 18 18
WardhaHub_WRD North Maharashtra 15 17 18
SanvordemHub_GOA Goa 15 17 18
MangaonHub_MAN Mumbai Rural 15 16 17
DhuleHub_DHL North Maharashtra 15 16 17
CanaconaHub_GOA Goa 15 16 17
NandurbarHub_NND North Maharashtra 15 16 17
JunnarHub_JNN Pune Rural 15 16 17
OsmanabadHub_OMB North Maharashtra 15 16 17
TumsarHub_TMS North Maharashtra 15 16 17
BuldhanaHub_BLD North Maharashtra 15 16 17
TitwalaHub_TWL Mumbai Rural 15 16 17
SakoliHub_SKL North Maharashtra 15 16 17
YavatmalHub_YTM North Maharashtra 15 16 17
ChemburSplitHub_MUM Mumbai Central 16.91 19 19
NashikHub_NSK North Maharashtra 15 17 18
KopargaonHub_KPG South Maharashtra 15 16 17
KannadHub_KNN North Maharashtra 15 16 17
JalnaHub_JLN North Maharashtra 15 16 17
UdgirHub_UDG North Maharashtra 15 16 17
IndapurHub_IND South Maharashtra 15 16 17
MurtizapurHub_MTZ North Maharashtra 15 16 17
SangamnerHub_SGM South Maharashtra 15 16 17
NaldurgHub_NLD North Maharashtra 15 16 17
KaradHub_KRD South Maharashtra 15 16 17
VitaHub_VTA South Maharashtra 15 16 17
PusadHub_PSD North Maharashtra 15 16 17
GadchiroliHub_GDC North Maharashtra 15 17 18
ParliVaijinathHub_PVJ South Maharashtra 15 16 17
Bhoomhub_BHM North Maharashtra 15 16 17
JalkotHub_JKT North Maharashtra 15 16 17
NewasaHub_NWS South Maharashtra 15 16 17
TiroraHub_TRA North Maharashtra 15 16 17
UmargaHub_UMR North Maharashtra 15 16 17
KinwatHub_KIN North Maharashtra 15 16 17
RatnagiriHub_RTG South Maharashtra 15 16 17
AhmadpurHub_AHM North Maharashtra 15 16 17
BhokardanHub_BHK North Maharashtra 15 16 17
ChakurHub_CKR North Maharashtra 15 16 17
KhamgaonHub_KMG North Maharashtra 15 16 17
SangolaHub_SGL South Maharashtra 15 16 17
RohaHub_RHA Mumbai Rural 15 16 17
BenaulimHub_GOA Goa 15 17 18
 AlibagHub_ABG Mumbai Rural 15 16 17
AmbadHub_ABD North Maharashtra 15 16 17
BhokarHub_BKR North Maharashtra 15 16 17
KalambHub_KLB North Maharashtra 15 16 17
ShahadaHub_SHA North Maharashtra 15 16 17
ShegaonHub_SGO North Maharashtra 15 16 17
PachoraHub_MCH North Maharashtra 15 16 17
AtpadiHub_ATP South Maharashtra 15 16 17
AusaHub_AUS North Maharashtra 15 16 17
BasmatHub_BSM North Maharashtra 15 16 17
ChandwadHub_CHW North Maharashtra 15 16 17
PalgharHub_PAR Mumbai Rural 15 16 17
BkcHub_MUM Mumbai Western 16.91 19 19
DahanuHub_MUM Mumbai Rural 15 16 17
SanquelimHub_GOA Goa 15 17 18
DaundHub_DUN Pune Rural 15 16 17
BhandaraHub_BHR North Maharashtra 15 16 17
MehakrHub_MKR North Maharashtra 15 16 17
NilangaHub_NLN North Maharashtra 15 16 17
IgatpuriHub_IGP North Maharashtra 15 16 17
AmravatiHub_AMI North Maharashtra 15 16 17
ChikhliHub_ROM North Maharashtra 15 16 17
Kalyansplithub_Mum Mumbai Central 16.91 19 19
Lonandhub_LND Pune Rural 15 16 17
NarkhedHub_NKD North Maharashtra 15 16 17
PaithanHub_PTH North Maharashtra 15 16 17
SataraHub_STR South Maharashtra 15 17 18
VaijapurHub_VJP North Maharashtra 15 16 17
ShivajinagarHub_PUNE Pune 15 16 17

>=85% to >88% to
Hub Name Region Tier <85% >92%
<=88% <=92%
PorvorimHub_GOA Goa SDZ 18 19 20 21
NavelimHub_GOA Goa SDZ 18 19 20 21
MercesHub_GOA Goa SDZ 18 19 20 21
PondaHub_PND Goa SDZ 18 19 20 21
North
LaturHub_LTU TierC 16 17 18 18.5
Maharashtra

DELHI_NCR_GGN_NOIDA rate card

1 GURGAONMILESTONEHUB_DEL DelhiNCR 18.25 18.75 19.25

2 GurgaonHub_DEL DelhiNCR 18.25 18.75 19.25
3 DLFPhase1Hub_DEL DelhiNCR 18.25 18.75 19.25
4 RajendraparkHub_DEL DelhiNCR 18.00 18.50 19.00

5 GurgaonManesarHub_DEL DelhiNCR 18.25 18.75 19.25

6 ICFAIHub_DEL DelhiNCR 18.00 18.50 19.00
7 BadshahpurHub_DEL DelhiNCR 18.25 18.75 19.25

8 BahadurgarhHub_BHD Haryana 17.25 17.75 18.25

9 SurajpurNoidahub_DEL DelhiNCR 17.25 17.75 18.25
10 GreaterNoidaHub_DEL DelhiNCR 17.25 17.75 18.25

11 IOCLNoidahub_DEL DelhiNCR 17.25 17.75 18.25

12 NoidaHub_DEL DelhiNCR 17.25 17.75 18.25
13 Phase3NoidaHub_DEL DelhiNCR 17.25 17.75 18.25

14 UttamnagarHub_DEL DelhiNCR 17.00 17.50 18.00

15 VasantKunjHub_DEL DelhiNCR 17.00 17.50 18.00
16 MundkaHub_DEL DelhiNCR 15.75 16.25 16.75

17 BawanaHub_DEL DelhiNCR 15.75 16.25 16.75

18 NajafgarhHub_DEL DelhiNCR 16.00 16.00 17.00
19 WelcomeHub_DEL DelhiNCR 15.75 16.25 16.75
20 PaharganjHub_DEL DelhiNCR 15.75 16.25 16.75
21 MayurViharHub_DEL DelhiNCR 15.75 16.25 16.75
22 BurariHub_DEL DelhiNCR 15.75 16.25 16.75
23 DasnaHub_DEL DelhiNCR 15.75 16.25 16.75
24 JhandewalanHub_DEL DelhiNCR 15.75 16.25 16.75
25 SangamviharHub_DEL DelhiNCR 15.75 16.25 16.75
26 DaryaganjHub_DEL DelhiNCR 16.00 16.50 17.00
27 NehruPlaceHub_DEL DelhiNCR 15.75 16.25 16.75
28 RamaroadHub_Del DelhiNCR 15.75 16.25 16.75
29 Vikashpurihub_DEL DelhiNCR 15.75 16.25 16.75
30 SamaypurbadliHub_DEL DelhiNCR 15.75 16.25 16.75
31 Indirapuramhub_DEL DelhiNCR 15.75 16.25 16.75

32 JasolaHub_DEL DelhiNCR 15.75 16.25 16.75

33 YamunaViharHub_DEL DelhiNCR 15.75 16.25 16.75
34 Phase2Noidahub_DEL DelhiNCR 15.75 16.25 16.75

35 KasnaNoidaHub_DEL DelhiNCR 15.75 16.25 16.75

36 GhitorniHub_DEL DelhiNCR 15.75 16.25 16.75
37 DabriHub_DEL DelhiNCR 15.75 16.25 16.75

38 MukherjeeNagarHub_DEL DelhiNCR 15.75 16.25 16.75

39 KarawalNagarHub_DEL DelhiNCR 15.75 16.25 16.75
40 SarfabadNoidahub_DEL DelhiNCR 15.75 16.25 16.75

41 GhaziabadHub_DEL DelhiNCR 16.00 16.50 17.00

42 DwarkaHub_DEL DelhiNCR 16.00 16.50 17.00
43 AdarshNagarHub_DEL DelhiNCR 15.75 16.25 16.75
44 VijayNagarHub_DEL DelhiNCR 15.75 16.25 16.75
45 ChanakyapuriHub_DEL DelhiNCR 15.75 16.25 16.75
46 AnandViharHub_DEL DelhiNCR 15.75 16.25 16.75

47 ModelTownHub_DEL DelhiNCR 15.75 16.25 16.75

 48 NarainaHub_DEL DelhiNCR 15.75 16.25 16.75
49 NoidaKhoraHub_DEL DelhiNCR 15.75 16.25 16.75

MP_GJ REGION rate card

Sl.No Hub Name 0-35 36-50 >50

1 AnjarHub_ANJ 14.5 15.5 16.5
2 GandhidhamHub_GDM 14.5 15.5 16.5

3 SingrauliHub_SGU 14.5 15.5 16.5

4 ChhindwaraHub_CHH 14.5 15.5 16.5
5 SagarHub_SGR 14.5 15.5 16.5

6 AnandHub_AMD 14.5 15.5 16.5

7 HuzurHub_HUU 14.5 15.5 16.5
8 SidhiHub_SID 14.5 15.5 16.5

9 SatnaHub_STA 14.5 15.5 16.5

10 KatniHub_KTN 14.5 15.5 16.5
11 HarijHub_HRJ 14.5 15.5 16.5

12 MaiharHub_MHR 14.5 15.5 16.5

13 BhindHub_BND 14.5 15.5 16.5
14 JamnagarHub_QGR 14.5 15.5 16.5

15 ChhatarpurWestHub_CTR 14.5 15.5 16.5

16 BharuchHub_BRH 14.5 15.5 16.5
17 MorenaHub_MRN 14.5 15.5 16.5

18 GondalHub_GDN 14.5 15.5 16.5

19 KhandwaHub_KWA 14.5 15.5 16.5
20 NeemuchHub_NEE 14.5 15.5 16.5
21 UnaHub_UNA 14.5 15.5 16.5
22 RatlamHub_RTM 14.5 15.5 16.5
23 GodhraHub_GHR 14.5 15.5 16.5
24 BurhanpurHub_BRN 14.5 15.5 16.5
25 UmariaHub_UMA 14.5 15.5 16.5
26 HalolHub_HLL 14.5 15.5 16.5
27 DatiaHub_DAT 14.5 15.5 16.5
28 HoshangabadHub_HGB 14.5 15.5 16.5
29 GadarwaraHub_GAD 14.5 15.5 16.5
30 SurendraNagarHub_SDR 14.5 15.5 16.5
31 TalodHub_TLD 14.5 15.5 16.5
32 BalaghatHub_BGT 14.5 15.5 16.5
33 KhambhaliaHub_KBH 14.5 15.5 16.5
34 PorbandarHub_POR 14.5 15.5 16.5
35 DwarkaGujaratHub_DWK 14.5 15.5 16.5

36 SihoraHub_SIH 14.5 15.5 16.5

37 MundraHub_MUD 14.5 15.5 16.5
38 BinaHub_BIN 14.5 15.5 16.5

39 HardaHub_HAR 14.5 15.5 16.5

40 MandsaurHub_MAN 14.5 15.5 16.5
41 HimmatnagarHub_HMT 14.5 15.5 16.5
42 ItarsiHub_ITR 14.5 15.5 16.5
43 BhujHub_BHJ 14.5 15.5 16.5

44 BhavnagarHub_BVG 14.5 15.5 16.5

45 SeoniHub_SEO 14.5 15.5 16.5
46 DewasHub_DWS 14.5 15.5 16.5

47 VeravalHub_VRV 14.5 15.5 16.5

48 DamohHub_DON 14.5 15.5 16.5
49 JunagadhHub_IXK 14.5 15.5 16.5

50 GunaHub_GUN 14.5 15.5 16.5

51 JasdanHub_JSN 14.5 15.5 16.5
52 UjjainHub_UJN 14.5 15.5 16.5

53 ShivpuriHub_SVP 14.5 15.5 16.5

54 PalanpurHub_PLN 14.5 15.5 16.5
55 SehoreHub_SEH 14.5 15.5 16.5

56 Pithampurhub_PIT 14.5 15.5 16.5

57 NavsariHub_STV 14.5 15.5 16.5
58 NadiadHub_AMD 14.5 15.5 16.5
59 VyaraHub_VYR 14.5 15.5 16.5
60 RadhanpurHub_RDH 14.5 15.5 16.5
61 ValsadHub_AMD 14.5 15.5 16.5
62 MotikhavdiHub_MKH 14.5 15.5 16.5
63 DabraHub_DAB 14.5 15.5 16.5
64 MehsanaHub_MHN 14.5 15.5 16.5
65 NarsinghpurHub_NAR 14.5 15.5 16.5
66 BetulHub_BTL 14.5 15.5 16.5
67 ShahdolHub_SHD 14.5 15.5 16.5
68 MangaoliHub_MNG 14.5 15.5 16.5
69 KhuraiHub_KHR 14.5 15.5 16.5
70 HattaHub_HAT 14.5 15.5 16.5

71 BurharHub_BRH 14.5 15.5 16.5

72 ManawarHub_MWR 14.5 15.5 16.5
73 AshokNagarHub_AKN 14.5 15.5 16.5

74 KarjanHub_KJN 14.5 15.5 16.5

75 DahejHub_DAJ 15.0 17.0 18.0
76 GwaliorHub_GWL 15.0 17.0 18.0

77 VinayNagarHub_GWL 15.0 17.0 18.0

78 SouthtukoganjHub_IDR 15.0 17.0 18.0
79 LalparHub_LLP 15.0 17.0 18.0

80 VesuHub_STV 15.0 17.0 18.0

81 Kolarhub_BHO 15.0 17.0 18.0
82 SuratHub_STV 15.0 17.0 18.0
83 SilvassaHub_AMD 15.0 17.0 18.0
84 KatargaamHub_STV 15.0 17.0 18.0
85 GandhiNagarHub_GAN 15.0 17.0 18.0

86 KarondHub_BHO 15.0 17.0 18.0

 87 ManiNagarHub_ADI 15.0 17.0 18.0
88 PeoplesCampusHub_BHO 15.0 17.0 18.0
89 IndoreHub_IDR 15.0 17.0 18.0

90 CGRoadHub_ADI 15.0 17.0 18.0

91 KalaninagarHub_IDR 15.0 17.0 18.0
92 VidyanagarHub_BHO 15.0 17.0 18.0

93 MhowHub_IDR 15.0 17.0 18.0

94 RajkotHub_RAJ 15.0 17.0 18.0
95 ParvatPatiyaHub_STV 15.0 17.0 18.0

96 RanipHub_AMD 15.0 17.0 18.0

97 RajendraNagarHub_IDR 15.0 17.0 18.0
98 VejalpurHub_ADI 15.0 17.0 18.0

99 VapiHub_AMD 15.0 17.0 18.0

100 KalolHub_GAN 15.0 17.0 18.0
101 AkotaHub_BDQ 15.0 17.0 18.0

102 JabalpurHub_JBL 15.0 17.0 18.0

103 CivilLineHub_JBL 15.0 17.0 18.0
104 MPNagarhub_BHO 15.0 17.0 18.0
105 KalawadRoadHub_RAJ 15.0 17.0 18.0
106 BavlaHub_AMD 15.0 17.0 18.0
107 KarelibaghHub_BDQ 15.0 17.0 18.0
108 RewaHub_RWA 15.0 17.0 18.0
109 AjwaHub_BDQ 15.0 17.0 18.0
110 RajkotVavadiHUb_VAV 15.0 17.0 18.0
111 MorbiHub_MRB 15.0 17.0 18.0
112 CityCenterHub_GWL 15.0 17.0 18.0
113 BapunagarHub_AMD 15.0 17.0 18.0
114 BopalHub_AMD 15.0 17.0 18.0
115 KhategaonHub_KHT 14.5 15.5 16.5
116 Maharajpurahub_GWL 15.0 17.0 18.0

LMA Rate Card || Karnataka Region

All hubs are eligible as below mentioned region.

>=85 to =<90
Region / Category <85% >90%
%
(ROK-South/North) /
14 15 16
Karnataka Tier B
SDZ
15 16 17
(Tumkur,Kolar,Ramanagara)
Grocery Through Non-Large
GTNL biker rate card.

Tier Wise NL Payment Grocery Payment (INR)

Tier A 23
Tier B 22

Tier C 21
SDZ 24

Tier Definition
Tier Tier definition

Tier Delhi (incl Noida,Greater Noida,Ghaziabad and Gurgaon) Bangalore, Chennai, Patna, Bhuwaneshwar, Guwahati, Mumbai (incl. Navi
A Mumbai,Thane and Katyan),Pune, Ahemdabad, Kolkata
Varanasi, Bikaner, Gorakhpur, Kanpur, Jalandhar, Jodhpur, Ludhiana, Jaipur, Panchkula, Ajigarh, Amritsar, Meerut Faridabad, Aira,
Challdigarh, Jalandhar-Cantt., Dehradun, Sonepat, Panipat, Murthal Roi-
Tier
South,Siliguri,Rest Of Bihar,Raipur, Ranchi ,Jamshedpur, Rest Of Assam, Vadodara, Amravati, Aurangabad, Bhavnagar,Gwalior, Jabalpur,
B
Nashik, Gandhinagar, Indore, Jamnagar, Rajkot, Bhopal, Surat, Kolhapur, Malegaon, Nasik, Sangli, Silvassa, Solapur, Gujarat, Nagpur,
Ujjain, Valsad,Vapi
Tier ROI North (lncluding & Jammu, Kathua, Rishikesh, Hardiwar,Roorkee) Rest of Bengal ,Rest of Chattisgarh, Rest of Odisha, Rest of
C Jharkhand, ROl North East, ROI West
Himachal Pradesh, Kashmir (Jammu And Kathua Are In Tier C), Uttarakhand (Excluding Haridwar, Rishikesh, Roorkee) Kerala,
SDZ Tiruppur & Colmbatore,Goa, Visakhapatnam,Vljayawada, Manlpur, Meghalaya, Mizoram,Tripura,Nacatand,Arunachal Pradesh, Sikkim,
Hyderabad, Rest Of Andhra Pradesh, Rest Of Telangana, Ladakh, Andaman & Nicobar

SELLER RETURN IN DH
LMA operating first mile forward shipments from the same facility seller returns shipments will be paid as
per first mile rate card Rs. 2

PREXO RATE Card

Incentive Criteria Prexo Payment (INR)

Detach/Picked
NonPV/Picked 25
downgrade/Picked
upgrade
Picked Accurate 35
COMMERCIALS for Powerflex Partner Model – PAN India

For All Zone:

Powerflex CB rate card INR 21/- per delivered / RVP shipments flat for selective
and pre- approved routes TILL 40 delivered/picked.

For North Zone:

S Tiering B Delivery Conversion Conversion Rate
l as
# e
R
at
e
1 Challeng 14.25 <80 80% to 85% to >=95 0 0. 1 1.
ing % <84.99 <94.99% % 5 5
Location %
2 Metro 13.25 <80 80% to 85% to >=95 0 0. 1 1.
% <84.99 <94.99% % 5 5
%
3 Tier 1 12.75 <80 80% to 85% to >=95 0 0. 1 1.
% <84.99 <94.99% % 5 5
%
4 Tier 2 12.25 <80 80% to 85% to >=95 0 0. 1 1.
% <84.99 <94.99% % 5 5
%
5 Tier3 11.25 <80 80% to 85% to >=95 0 0. 1 1.
% <84.99 <94.99% % 5 5
%
6 Tier 4+ 10.25 <80 80% to 85% to >=95 0 0. 1 1.
% <84.99 <94.99% % 5 5
%

Sl # Tiering Base Rate

1 Master 16
Powerflex

For West Zone:

S Tiering B Line Haul Delivery Conversion Conversion Rate
l as Rate for
e Long
# R Distance
at Del / RVP
e
1 Chronic 14.5 5 <75 75% to >90% 0 1 2
% 90%

2 Metro 13 5 <75 75% to >90% 0 1 2

% 90%

3 Tier 1 12 6 <75 75% to >90% 0 1 2

% 90%

4 Sup 11.5 7 <70 70% to >85% 0 1 2

er % 85%
Criti
cal
5 Tier 2 11 7 <70 70% to >85% 0 1 2
% 85%

6 Tier 3 10.5 7 <70 70% to >85% 0 1 2

% 85%

7 SDZ 14 5 <70 70% to >85% 0 1 2

% 85%
 8 Diffic 17 5 <70 70% to >85% 0 1 2
ult % 85%
Zone

Additional Rate for Hardship Locations in Selected Hubs: INR 1 Per shipment
Delivered/Picked up

For Mumbai (Selected Hubs):

Count
Rate Descripti
of
Card Shipme on
nts
Rs 14.5 for first 30 Del + RVP shipments,
14.5 30 Rs 17 for next 25 Del + RVP shipments, Rs
18 for all Del + RVP shipments crossing 55
count of Del + RVP shipments
17 25

18 2
0

For Pune (Selected Hubs):

Count
Rate of Descripti
Card Shipme on
nts
14.5 30
Rs 14.5 for first 30 Del + RVP shipments, Rs
17 for all Del + RVP shipments crossing 30
17 20 count of Del + RVP shipments

For South Zone:

Sl Region Differential Rate card on count of Del Conversion Rate

# / RVP Shipments

<17 176 226 301 >50 <=82 >82% >88

5 to to to 0 % to %
225 300 500 88%
1 Chn 14.2 14.25 14.25 14.25 14.2 0 0 0
5 5
2 KL 15. 15.5 15.5 15.5 15. 0 0 0
5 5
3 RoK - N 14 13 12.5 12.5 12. 0 0 2
5
4 RoK - S 13. 13.5 13.5 13 13 0 0.5 1.75
5
5 RoTN - 13. 13.5 13.5 13.5 13. 0 0 1.25
1 5 5
6 RoTN - 13. 13.5 13.5 13.5 13. 0 0.5 1.25
2 5 5
For Bangalore Hubs:
Count
Rate Card of Descripti
Shipme on
nts
Rs 15 for first 40 Del + RVP shipments,
15 4 Rs 17 for next 20 Del + RVP shipments, Rs
0 19 for all Del + RVP shipments crossing 60
count of
17 20 Del + RVP shipments

19 20

For CBM Powerflex Vendor:

Sl # Type Delivery Conversion Rate
<85% 85% to >=90%
90%
1 CBM 18 18 18
2 CBM 18 18.5 19.5
Prime

For AP & TS:

Base Rate Conversion Rate
Tiering Self-
Low High pickup >=60% >=80%
Density Density
Hyderabad 17 17 0 1 2
Metro (ex-CCU, 12 9 2 1 2
HYD)
Tier 1 10 7 2 1 2
Tier 2 9 7 2 1 2
Tier 3 and Below 8 5 2 1 2
LCM (Low-Cost Model) for
any tier 7 7 1 0 1

Additional Line Haul Rates for Powerflex Vendor serving

Long Distance
Two Way 101-150 151-200 >30
km km 0
Distance / >25-50 51-75 76-100 201-250 251-300 k
Trip km km km km km m
Km Slab Rs.4 Rs. 5 Rs. 6 Rs. 7 Rs. 8 Rs. 10 Rs. 12 Rs.
14

For East Zone:

For West Bengal & Sikkim:
Sl Tiering Base Rate Delivery Conversion Rate
# Conversion
Nor Hig
mal h
Dens
ity
1 Metro 14 14 60% to >80% 1 2
or 80%
 Except
ion

2 Kolkata 13 10 60% to >80% 1 2

80%

3 Tier 1 12 12 60% to >80% 1 2

80%
 4 Tier 2 & 10 10 60% to >80% 1 2
Below 80%

5 LCM 9 9 80% to >90% 1 1

90%

6 Master 15 15 80% to >90% 0 1

Powerflex 90%

Additional Line Haul Rates for Powerflex Vendor serving

Long Distance
Two Way 101-150 151-200 >30
km km 0
Distance / >25-50 51-75 76-100 201-250 251-300 k
Trip km km km km km m
Km Slab Rs.2 Rs. 3 Rs. 4 Rs. 5 Rs. 6 Rs. 8 Rs. 10 Rs.
12

For Bihar & Jharkhand:

S Tiering B Delivery Conversion Conversion Rate
l as
# e
R
at
e
1 Metro 14 <85% 85% to 95% to >=99 0 1 2 3
or 94.99% 98.99% %
Except
ion
2 Tier 1 12 <75% 75% to 85% to >=93 0 1 2 3
84.99% 92.99% %
3 Tier 10 <70% 70% to 83% to >=90 0 1 2 3
2& 82.99% 89.99% %
Belo
w

Additional Line Haul Rates for Powerflex Vendor serving

Long Distance
Two Way 76-100 101-
km 150
Distance / >25-50 51-75 km 151-200 201-250 251-300 >300 km
Trip km km km km km
Km Slab Rs.4 Rs. 5 Rs. Rs. Rs. 8 Rs. 10 Rs. 12 Rs. 14
6 7

For Rest of East Zone Excluding Bihar, Jharkhand, West Bengal & Sikkim:
Sl # Tiering Base Rate Self Deliver Conversion Rate
Pick y
Normal Hig up Conversi
h Rate on
Dens
ity
1 Metro 12 9 2 60% >80 1 2
or to %
Except 80%
ion
2 Tier 1 10 7 2 60% >80 1 2
to %
80%
3 Tier 8 5 2 60% >80 1 2
2& to %
Belo 80%
w
4 LCM 8 8 1 60% >80 0 1
to %
80%
 Additional Line Haul Rates for
Powerflex Vendor serving Long Distance
Two Way >25-50 51-75 76-100 101-150 151-200 201-250 251-300 >30
Distance / km km km km km km km 0
Trip k
m
Km Slab Rs.4 Rs. 5 Rs. 6 Rs. 7 Rs. 8 Rs. 10 Rs. 12 Rs.
14

Special Powerflex rate in Approved hubs

Sl # Tiering Base Rate Deliver Conversion Rate
y
Normal Conversi
on
High Density
1 West 19 80% >=97 2 2.5
Bengal to %
Powerf 97%
lex *

*Approved for specific hubs only

Sl # Type Delivery Conversion Rate

<80% 80% to 97% >=97%

1 Special Rate West Bengal in 19 21 21.5

Approved Hubs

Reverse rate Card:

For all zones reverse rate card will be as per following logic for both Powerflex and RFK:

For Powerflex:

Ty Base Rate Pick Up Rate Conversion Rate

pe
RVP Same as Forward Same as Same as Forward
Forward

For RFP (Powerflex):

Ty Base Rate Conversion Rate

pe
RVP Same as Forward Same as Forward
RFP (Reach Franchise through Powerflex (Power flex)
For North, West, East, AP & TS:
S Volu 0 1301 1951 260 3251 > Conversion
l me to to to 1 to 39 Rate
# Buc 130 19 26 to 39 00
ket 0 50 00 325 00
0
Two 75% >85
Way to %
Distan 85%
ce
1 0 to 25 24 18.5 18 18 17 17 1 2
Kms
2 25 - 50 28. 19 18 18 17 17 1 2
Kms 5
3 50 to 32. 19 18 18 17 17 1 2
80 5
Km
s
4 80 to 38 27 19 19 17 17 1 2
120
Kms
5 120 to 41 30 20 20 17 17 1 2
150
Kms
6 150+ 43. 34 27 20 17.5 17.5 1 2
Kms 5

For Karnataka & Tamil Nadu:

S Volu 0 1301 1951 260 3251 > Conversion
l me to to to 1 to 39 Rate
# Buc 130 19 26 to 39 00
ket 0 50 00 325 00
0
Two 85% >90
Way to %
Distan 90%
ce

1 0 to 25 24 18.5 18 18 17 17 1 2
Kms
2 25 - 50 28. 19 18 18 17 17 1 2
Kms 5
3 50 to 32. 19 18 18 17 17 1 2
80 5
Km
s
4 80 to 38 27 19 19 17 17 1 2
120
Kms
5 120 to 41 30 20 20 17 17 1 2
150
Kms
6 150+ 43. 34 27 20 17.5 17.5 1 2
Kms 5
 For Kerala:
Sl Line Haul Rates Conversion Rate
# Two
Way <=85 >85% >90%
Distan % to
ce 90%
1 0 to 25 Kms 2 15 16 17
2 25 - 50 Kms 5.5 15 16 17
3 50 to 75 Kms 6.5 15 16 17
4 75 to 100 7.5 15 16 17
Kms
5 100 to 150 9 15 16 17
Kms
6 150 to 200 10 15 16 17
Kms
7 200 to 250 13 15 16 17
Kms
8 250 to 300 15 15 16 17
Kms
9 >300 Kms 18 15 16 17

For RFP (Powerflex):

Final payout for Primary Service Provider will be calculated as per shipment
delivered by Secondary Service Provider. Primary Service Provider is eligible
for LH Payout of Secondary Service Provider’s consignments.

Additional Line Haul Rate

Two
Bel 100 150 200 250
Way o 25 - 50 - 75 - >30
- - - -
Distan w 50 75 100 0
150 200 250 300
ce / 2
Trip 5
Daily 5.3 6 6.9 7.7 9 10.8 16. 19 22.4
(1) 8

1. Rate Card for Special Hubs:

a. MG of 35 Shipments will be paid as per the above mentioned Rate

Cards. Eligible Criteria, Hub List and the duration will be
communicated as and when required.

b. MG of 30 Shipments will be paid as per the above mentioned Rate

Cards. Eligible Criteria, Hub List and the duration will be
communicated as and when required.

2. GTNL (Grocery Through Non Large) Rate Card: Powerflex will be paid
as per the below mentioned flat rate card in the respective tiers of DHs for
delivering Grocery shipments assigned.

GTNL Rate Card

Tier Rate
Card
SDZ 24
Tier 23
A
Tier B 22
Tier C 21
 3. Special Incremental Rate Card for Digital Conversion: Powerflex Vendor
will be paid an incremental rate card per shipment for converting COD
shipments to Digital at Door step (QR Code, POS, Mswipe etc) as per the
below respective DH list. Eligible criteria and the duration will be
communicated as and when required.

Hub Set Special Incremental

Rate
Hub Set 1 0.5
Hub Set 2 1
Hub Set 3 1.5
Hub Set 4 2
Hub Set 5 2.5
Hub Set 6 3
Hub Set 3.5
7
Hub Set 4
8
Hub Set 4.5
9
Hub Set 5
10

LMA – Low Cost Model

For South Zone:

Sl # Region Base Rate Conversion Rate

<=82% >82% to 88% >88%

1 Chennai 14.75 0 0 0

2 Kerala 16 0 0 0

Privileged and Confidential 58

 3 Kerala Special* 17
0 0 0

4 RoTN - 1 14 0 0 1.25

5 RoTN - 2 14 0 0.5 1.25

*Applicable for Specific Kiranas as per zonal biz fin approval

Karnataka Rate Card
Region Conversion
<=87% >87%
Rest of Karnataka 14 15
Rest of Karnataka – SDZ 15.5 16.5

For Bangalore Hubs:

Rate Card Count of Shipments Description

15.5 40

Rs 15 for first 40 Del + RVP shipments, Rs 17 for next 20

17.5 20 Del + RVP shipments, Rs 19 for all Del + RVP
shipments crossing 60 count of Del + RVP shipments

19.5 20

For CBM Kiranas:

Sl # Type Delivery Conversion Rate

<85% 85% to 90% >=90%

1 CBM 18.5 18.5 18.5

2 CBM Prime 18.5 19 20

Privileged and Confidential 59

Privileged and Confidential 60
For AP & TS:
Conversion Rate
Tiering Base Rate
>=60% >=80%
Hyderabad 17.5 - 0 0
Metro (ex-CCU, HYD) 14.5 - 1 2
Tier 1 12.5 - 1 2
Tier 2 11.5 - 1 2
Tier 3 and Below 10.5 - 1 2
LCM (Low-Cost Model) for any tier 8.5 - 0 1

Additional Line Haul Rates for Kiranas serving Long Distance

Two Way 76-100 101-150 151-200 >300

Distance / Trip >25-50 km 51-75 km km km km 201-250 km 251-300 km km

Km Slab Rs.4 Rs. 5 Rs. 6 Rs. 7 Rs. 8 Rs. 10 Rs. 12 Rs. 14

CB Rate Card for South Zone:

Kirana CB rate card : CB rate card will be applicable as per the below table for respective clusters/regions.

Region <90% >=90%

Andhra Pradesh and 18.5 18.5
Telangana
Karnataka 18.5 19.5
Tamil Nadu and 18.5 19.5
Puducherry
Kerala 19.5 19.5

LMA LCM Medium Density Rate Card for PAN India

Cal. Allocati Allocati Allocati Allocati
Zon Delivery Rate Rate Rate
Tier State Typ on slab Rate Slab 1 on Slab on slab on slab
e Conversion Slab 2 Slab 3 slab 4
e 1 2 3 4
Centr >=88 13. 14.
Assam Assam <88% - Flat 0-35 15.5 16.5 - >=36 - - - - - -
al % 5 5
Assam Centr >=88 16. 17.
Assam <88% - Flat 0-35 18.5 19.5 - >=36 - - - - - -
Prime al % 5 5
Centr >=88 13. 14.
Bihar -1 Bihar <88% - Flat 0-35 15.5 16.5 - >=36 - - - - - -
al % 5 5
Centr >=88 13. 14.
Bihar -2 Bihar <88% - Flat 0-35 15.5 16.5 - >=36 - - - - - -
al % 5 5
Chhattisga Chhattisga Centr >=88 13. 14.
<88% - Flat 0-35 15.5 16.5 - >=36 - - - - - -
rh rh al % 5 5
Centr >=88 13. 14.
Jharkhand Jharkhand <88% - Flat 0-35 15.5 16.5 - >=36 - - - - - -
al % 5 5
West Centr >=90 16. 17. 17. 18.
Kolkata <90% - Flat 0-40 15.5 16.5 - 41-60 >60 - - -
Bengal al % 5 5 5 5
North West Centr >=88 13. 14.
<88% - Flat 0-35 15.5 16.5 - >=36 - - - - - -
Bengal Bengal al % 5 5

Privileged and Confidential 61

 North
West Centr >=88 16. 17.
Bengal <88% - Flat 0-35 18.5 19.5 - >=36 - - - - - -
Bengal al % 5 5
Prime
Centr >=88 14. 15.
Northeast Northeast <88% - Flat 0-35 16.5 17.5 - >=36 - - - - - -
al % 5 5
Northeast Centr >=88 16. 17.
Northeast <88% - Flat 0-35 18.5 19.5 - >=36 - - - - - -
Prime al % 5 5
Centr >=88 13. 14.
Odisha -1 Odisha <88% - Flat 0-35 15.5 16.5 - >=36 - - - - - -
al % 5 5
Centr >=88 13. 14.
Odisha -2 Odisha <88% - Flat 0-35 15.5 16.5 - >=36 - - - - - -
al % 5 5
South West Centr >=88 13. 14.
<88% - Flat 0-35 15.5 16.5 - >=36 - - - - - -
Bengal-1 Bengal al % 5 5
South West Centr >=88 13. 14.
<88% - Flat 0-35 15.5 16.5 - >=36 - - - - - -
Bengal-2 Bengal al % 5 5
>=85
Chandigar Chandigar >=90 15.7 16.2 16.7
North <85% % to Flat - - - - - - - - - -
h h % 5 5 5
<90%
>=85
Chandigar Chandigar >=90 16.2 16.7 17.2
North <85% % to Flat - - - - - - - - - -
h Prime h % 5 5 5
<90%
>=85
>=90 15.7 16.2 16.7
Delhi NCR Delhi NCR North <85% % to Flat - - - - - - - - - -
% 5 5 5
<90%
>=85
Delhi NCR >=90 16.7 17.2 17.7
Delhi NCR North <85% % to Flat - - - - - - - - - -
Prime % 5 5 5
<90%
>=85
Delhi NCR >=90 17.2 17.7 18.2
Delhi NCR North <85% % to Flat - - - - - - - - - -
Prime 1 % 5 5 5
<90%
>=85
Delhi NCR >=90
Delhi NCR North <85% % to Flat - 18 18.5 19 - - - - - - - - -
Prime 2 %
<90%
>=85
>=90 13.7 14.2 14.7
Haryana Haryana North <85% % to Flat - - - - - - - - - -
% 5 5 5
<90%
>=85
Haryana >=90 14.2 14.7 15.2
Haryana North <85% % to Flat - - - - - - - - - -
Prime % 5 5 5
<90%
>=85
Haryana >=90 14.7 15.2 15.7
Haryana North <85% % to Flat - - - - - - - - - -
Prime 1 % 5 5 5
<90%
>=85
Haryana >=90 15.2 15.7 16.2
Haryana North <85% % to Flat - - - - - - - - - -
Prime 2 % 5 5 5
<90%
>=85
Haryana >=90 15.7 16.2 16.7
Haryana North <85% % to Flat - - - - - - - - - -
Prime 3 % 5 5 5
<90%
>=85
Haryana >=90 16.2 16.7 17.2
Haryana North <85% % to Flat - - - - - - - - - -
Prime 4 % 5 5 5
<90%
>=85
Haryana >=90 16.7 17.2 17.7
Haryana North <85% % to Flat - - - - - - - - - -
Prime 5 % 5 5 5
<90%
>=85
Himachal Himachal >=90 13.7 14.2 14.7
North <85% % to Flat - - - - - - - - - -
Pradesh Pradesh % 5 5 5
<90%
Himachal >=85
Himachal >=90 14.2 14.7 15.2
Pradesh North <85% % to Flat - - - - - - - - - -
Pradesh % 5 5 5
Prime 1 <90%
Himachal >=85
Himachal >=90 15.2 15.7 16.2
Pradesh North <85% % to Flat - - - - - - - - - -
Pradesh % 5 5 5
Prime 2 <90%
Himachal >=85
Himachal >=90 15.7 16.2 16.7
Pradesh North <85% % to Flat - - - - - - - - - -
Pradesh % 5 5 5
Prime 3 <90%
Himachal >=85
Himachal >=90 16.2 16.7 17.2
Pradesh North <85% % to Flat - - - - - - - - - -
Pradesh % 5 5 5
Prime 4 <90%
>=85
Jammu & Jammu & >=90
North <85% % to Flat - 14.5 15 15.5 - - - - - - - - -
Kashmir Kashmir %
<90%
Jammu & >=85
Jammu & >=90 15.7 16.2 16.7
Kashmir North <85% % to Flat - - - - - - - - - -
Kashmir % 5 5 5
Prime <90%
>=85
>=90 13.7 14.2 14.7
Punjab Punjab North <85% % to Flat - - - - - - - - - -
% 5 5 5
<90%
>=85
Punjab >=90 14.2 14.7 15.2
Punjab North <85% % to Flat - - - - - - - - - -
Prime % 5 5 5
<90%
>=85
Punjab Himachal >=90 15.2 15.7 16.2
North <85% % to Flat - - - - - - - - - -
Prime 1 Pradesh % 5 5 5
<90%
>=85
Punjab >=90 15.7 16.2 16.7
Punjab North <85% % to Flat - - - - - - - - - -
Prime 2 % 5 5 5
<90%
>=85
Punjab >=90 16.2 16.7 17.2
Punjab North <85% % to Flat - - - - - - - - - -
Prime 3 % 5 5 5
<90%
>=85
>=90
Rajasthan Rajasthan North <85% % to Flat - 13 13.5 14 - - - - - - - - -
%
<90%
>=85
Rajasthan >=90
Rajasthan North <85% % to Flat - 14 14.5 15 - - - - - - - - -
Prime %
<90%
>=85
Rajasthan >=90
Rajasthan North <85% % to Flat - 15 15.5 16 - - - - - - - - -
Prime 1 %
<90%

Privileged and Confidential 62

 >=85
Rajasthan >=90
Rajasthan North <85% % to Flat - 16.5 17 17.5 - - - - - - - - -
Prime 2 %
<90%
>=85
Uttar Uttar >=90 13.7 14.2 14.7
North <85% % to Flat - - - - - - - - - -
Pradesh Pradesh % 5 5 5
<90%
Uttar >=85
Uttar >=90 14.2 14.7 15.2
Pradesh North <85% % to Flat - - - - - - - - - -
Pradesh % 5 5 5
Prime <90%
Uttar >=85
Uttar >=90 15.2 15.7 16.2
Pradesh North <85% % to Flat - - - - - - - - - -
Pradesh % 5 5 5
Prime 1 <90%
Uttar >=85
Uttar >=90
Pradesh North <85% % to Flat - 15.5 16 16.5 - - - - - - - - -
Pradesh %
Prime 2 <90%
Uttar >=85
Uttar >=90 15.7 16.2 16.7
Pradesh North <85% % to Flat - - - - - - - - - -
Pradesh % 5 5 5
Prime 3 <90%
>=85
Uttarakha Uttarakha >=90 13.7 14.2 14.7
North <85% % to Flat - - - - - - - - - -
nd nd % 5 5 5
<90%
>=85
Uttarakha Uttarakha >=90 14.2 14.7 15.2
North <85% % to Flat - - - - - - - - - -
nd Prime nd % 5 5 5
<90%
>=85
Uttarakha Uttarakha >=90 15.7 16.2 16.7
North <85% % to Flat - - - - - - - - - -
nd Prime 1 nd % 5 5 5
<90%
Andhra Andhra <=88
South >88% - Flat - 13.5 14.5 - - - - - - - - - -
Pradesh Pradesh %
Andhra
Andhra <=88
Pradesh South >88% - Flat - 15 16 - - - - - - - - - -
Pradesh %
Prime

Bengaluru Karnataka South - - - Flat - 17.5 - - - - - - - - - - -

Tamil
Chennai South - - - Flat - 16.5 - - - - - - - - - - -
Nadu

Hyderabad Telangana South - - - Flat - 17.5 - - - - - - - - - - -

Kerala Kerala South - - - Flat - 18 - - - - - - - - - - -

Rest of <=88 13. 14.

Telangana South >88% - Flat 0-35 15.5 16.5 0.5 >=36 - - - - - -
Telangana % 5 5

Cal.
Delivered Delivered Rate Slab Delivered Rate Slab Delivered Rate Slab
Tier State Zone Delivery Conversion Typ Rate Slab 1
slab 1 slab 2 2 slab 3 3 slab 4 4
e
Rest of <=87
Karnataka South >87% - Flat - 14 15 - - - - - - - - - -
Karnataka %
Rest of
<=87
Karnataka Karnataka South >87% - Flat - 15.5 16.5 - - - - - - - - - -
%
Prime
Rest of
Tamil
Tamil South - - - Flat - 15.5 - - - - - - - - - - -
Nadu
Nādu
Rest of
Tamil Tamil
South - - - Flat - 16 - - - - - - - - - - -
Nadu Nadu
Prime
Rest of
Tamil Tamil <=90 16. 17. 15. 16.
South >90% - Slab <=40 17.5 18.5 - 41-50 51-60 16 17 >=61
Nādu Nadu % 5 5 5 5
Prime 1
Rest of
Tamil Tamil <=87
South >87% - Flat - 19.5 20.5 - - - - - - - - - -
Nādu Nadu %
Prime 2
Centr 15. 16.
Goa Goa - - - Slab 0-35 14.5 - 36-50 >50 - - - -
al 5 5
Goa prime Centr >=88
Goa <88% - Slab 0-15 15 16 16-25 14 15 >25 13 14 - - -
1 al %
Goa prime Centr >=88
Goa <88% - Slab 0-15 16 17 16-25 15 16 >25 14 15 - - -
2 al %
Goa Prime Centr >=88 19. 20. 18. 19.
Goa <88% - Slab 0-15 20.5 21.5 16-25 >25 - - -
3 al % 5 5 5 5
Gujarat 15. 16.
Gujarat North - - - Slab 0-35 14.5 - 36-50 >50 - - - -
Prime 5 5
Gujarat 16. 17.
Gujarat North - - - Slab 0-35 14.5 - 36-50 >50 - - - -
Prime 1 5 5
Madhya
Madhya 15. 16.
Pradesh North - - - Slab 0-35 14.5 - 36-50 >50 - - - -
Pradesh 5 5
Prime
Madhya
Madhya 16. 17.
Pradesh North - - - Slab 0-35 14.5 - 36-50 >50 - - - -
Pradesh 5 5
Prime 1
One hub
North North - - - Flat - 14 - - - - - - - - - -
one RC
Maharasht Centr 15. 16.
Mumbai - - - Slab 0-35 14.5 - 36-50 >50 - - - -
ra al 5 5
Mumbai Maharasht Centr 16. 17.
- - - Slab 0-35 14.5 - 36-50 >50 - - - -
Prime ra al 5 5
Mumbai Maharasht Centr >=88
<88% - Slab 0-15 15 16 16-25 14 15 >25 13 14 - - -
Prime 1 ra al %

Privileged and Confidential 63

 Mumbai Maharasht Centr >=88
<88% - Slab 0-15 16 17 16-25 15 16 >25 14 15 - - -
Prime 2 ra al %
Mumbai Maharasht Centr
- - - Slab 0-35 17.5 - - >=36 19 - - - - - - -
Prime 3 ra al
Maharasht Centr 15. 16.
Pune - - - Slab 0-35 14.5 - 36-50 >50 - - - -
ra al 5 5
Pune Maharasht Centr 16. 17.
- - - Slab 0-35 14.5 - 36-50 >50 - - - -
Prime ra al 5 5
Pune Maharasht Centr >=88
<88% - Slab 0-15 15 16 16-25 14 15 >25 13 14 - - -
Prime 1 ra al %
Pune Maharasht Centr >=88
<88% - Slab 0-15 16 17 16-25 15 16 >25 14 15 - - -
Prime 2 ra al %
Pune Maharasht Centr >=88
<88% - Slab 0-15 17 18 16-25 16 17 >25 15 16 - - -
Prime 3 ra al %
Pune Maharasht Centr
- - - Slab 0-35 17.5 - - >=36 18 - - - - - - -
Prime 4 ra al
Maharasht Maharasht Centr >=88
<88% - Slab 0-15 15 16 16-25 14 15 >25 13 14 - - -
ra ra al %

Rest of
Maharasht Centr 15. 16.
Maharasht - - - Slab 0-35 14.5 - 36-50 >50 - - - -
ra al 5 5
ra Prime

Rest of
Maharasht Centr 16. 17.
Maharasht - - - Slab 0-35 14.5 - 36-50 >50 - - - -
ra al 5 5
ra Prime 1

Rest of
Maharasht Centr >=88 17. 18. 16. 17.
Maharasht <88% - Slab 0-15 18.5 19.5 16-25 >25 - - -
ra al % 5 5 5 5
ra Prime 2

LMA LCM High Density Rate Cards for PAN India Except South
Zone
BIHAR & JHARKHAND
Revised Conversion based Rate (INR)

Tier <85% >=85% to <95% >=95% to <99% >=99%

Metro or Exception 14.5 15.5 16.5 17.5

For Bihar & Jharkhand <75% >=75% to <85% >=85% to <93% >=93%

Tier 1 12.5 13.5 14.5 15.5

<70% >=70% to <83% >=83% to <90% >=90%

Tier 2 and Below 10.5 11.5 12.5 13.5

Distance rate card

Two
101 151
Way 51 -
- - 201 - 251 - >
Distanc >25 - 50 75 76 - 100
150 200 250 300 300
For Bihar & Jharkhand e / Trip Kms Km Kms
Km Km Kms Kms Kms
(Km s
s s
Slab)
Rate 4 5 6 7 8 10 12 14

For REST OF Central ZONE EXCEPT BIHAR & JHARKHAND and MAHARASHTRA & GOA:

Privileged and Confidential 64

 Revised Conversion based Rate (INR) LD HD
Total Total
Tier <60% >=60% to <=80% >80% Max Max
rate rate

Metro or Exception 14.5 15.5 16.5 16.5 16.5

Kolkata 10.5 11.5 12.5 15.5 15.5

Tier 1 12.5 13.5 14.5 14.5 14.5

Tier 2 and Below 10.5 11.5 12.5 12.5 12.5

Total Total
Tier <60% >=60% to <=80% >80% Max Max
rate rate

LCM (Sanchay) 9.5 9.5 10.5 10.5 10.5

Line Haul (LH Rates)- Self Pickup

76- 151- 201-
>25-50 251-300 >300
Two Way Distance / Trip 51-75 km 100 101-150 km 200 250
km km km
km km km
Km Slab 4 5 6 7 8 10 12 14

Rest of North Zone Rate Card except GUJARAT and MADHYA PRADESH

Conversion based Rate (INR)

Tier >=85%
<80% >=80% to <85% to >=95%
<95%

Challenging Location 14.75 15.25 15.75 16.25

Metro 13.75 14.25 14.75 15.25

Tier 1 13.25 13.75 14.25 14.75
Tier 2 12.75 13.25 13.75 14.25
Tier 3 11.75 12.25 12.75 13.25
Tier 4+ 10.75 11.25 11.75 12.25

Central Zone Rate Card for Rest of MAHARASHTRA & GOA

&
North Zone Rate Card for GUJARAT and MADHYA PRADESH

Privileged and Confidential 65

 Conversion based Rate (INR)
Tier type
<75% >=75% to <=90% >90%

Chronic 15 16 17
Metro 13.5 14.5 15.5
Tier_01 12.5 13.5 14.5

Super Critical 12 13 14

Tier type <70% >=70% to <=85% >85%

Tier_02 11.5 12.5 13.5

Tier_03 11 12 13
SDZ 14.5 15.5 16.5

Difficult Zone 17.5 18.5 19.5

Central Zone Rate Card for Mumbai & Pune (Selected Hubs):
INR 1.5 will be paid as Hardship Allowance Incentive in Selected Hubs

For Mumbai SPL (Selected Hubs):

Rate Card Count of Shipments Description

Rs 14.5 for first 30 Del +

15 30 RVP shipments, Rs 17 for
next 25 Del + RVP
17.5 25 shipments, Rs 18 for all
Del + RVP shipments
18.5 20 crossing 55 count of Del +
RVP shipments

For Pune SPL (Selected Hubs):

Count of
Rate Card Description
Shipments

Rs 14.5 for first 30

15 30 Del + RVP
shipments, Rs 17
for all Del + RVP
shipments crossing
17.5 20 30 count of Del +
RVP shipments

Commercials for last mile – Distance based Rate per shipment delivered or per Kilometre

Privileged and Confidential 66

 Dist Rate per
Tier/Slab Distance Rate Max Limit per day
ance Kilometer
Slab 2 <=40 0 >40 3.5 300/-
Ship Ship
Shipmen men men Shipmen
Tier/Slab Rate Rate Rate Rate
t Slab t t t Slab
Slab Slab
60- 100-
Slab 3 40-60 18.5 19.5 20.5 >150 20.5
100 150
60- 100-
Slab 1 40-60 18.5 19.5 20.5 >150 22.5
100 150

LMA LCM Low Density Rate Card for PAN India

Commercials for last mile – Rate per shipment delivered and RVP completed
Zone & Tier Conversion Rate
Rest of Central except Maharashtra & Goa - - - 21.5 - -
South - Andhra & Telangana <=90% >90% - 18.5 18.5 -
Rest of South Prime <=90% >90% - 18.5 19.5 -
Shipment slab Rate
Central - Maharashtra & Goa 0-35 36-50 >50 20.5 22.5 23.5
Central - Maharashtra & Goa Prime - - - 20.5 - -
North - Gujarat & Madhya Pradesh 0-35 36-50 >50 20.5 22.5 23.5
North - Gujarat & Madhya Pradesh Prime - - - 20.5 - -

North Rate Card Except GUJARAT And MADHYA PRADESH

Cal. Deliver Deliver

Tier State Zone Delivery Conversion Rate Slab 1 Rate Slab 2
Type y slab 1 y Slab 2
>=85% to 23.
Chandigarh Chandigarh North <85% >=90% Slab 0-40 23.5 23.5 >40 15.75 16.25 16.75
<90% 5
Chandigarh >=85% to 23.
Chandigarh North <85% >=90% Slab 0-40 23.5 23.5 >40 16.25 16.75 17.25
Prime <90% 5
>=85% to 23.
Delhi NCR Delhi NCR North <85% >=90% Slab 0-40 23.5 23.5 >40 15.75 16.25 16.75
<90% 5
Delhi NCR >=85% to 23.
Delhi NCR North <85% >=90% Slab 0-40 23.5 23.5 >40 16.75 17.25 17.75
Prime <90% 5
Delhi NCR >=85% to 23.
Delhi NCR North <85% >=90% Slab 0-40 23.5 23.5 >40 17.25 17.75 18.25
Prime 1 <90% 5
Delhi NCR >=85% to 23.
Delhi NCR North <85% >=90% Slab 0-40 23.5 23.5 >40 18 18.5 19
Prime 2 <90% 5
>=85% to 23.
Haryana Haryana North <85% >=90% Slab 0-40 23.5 23.5 >40 13.75 14.25 14.75
<90% 5
Cal. Deliver Deliver
Tier State Zone Delivery Conversion Rate Slab 1 Rate Slab 2
Type y slab 1 y Slab 2
Haryana >=85% to 23.
Haryana North <85% >=90% Slab 0-40 23.5 23.5 >40 14.25 14.75 15.25
Prime <90% 5

Privileged and Confidential 67

 Haryana >=85% to 23.
Haryana North <85% >=90% Slab 0-40 23.5 23.5 >40 14.75 15.25 15.75
Prime 1 <90% 5
Haryana >=85% to 23.
Haryana North <85% >=90% Slab 0-40 23.5 23.5 >40 15.25 15.75 16.25
Prime 2 <90% 5
Haryana >=85% to 23.
Haryana North <85% >=90% Slab 0-40 23.5 23.5 >40 15.75 16.25 16.75
Prime 3 <90% 5
Haryana >=85% to 23.
Haryana North <85% >=90% Slab 0-40 23.5 23.5 >40 16.25 16.75 17.25
Prime 4 <90% 5
Haryana >=85% to 23.
Haryana North <85% >=90% Slab 0-40 23.5 23.5 >40 16.75 17.25 17.75
Prime 5 <90% 5
Himachal Himachal >=85% to 23.
North <85% >=90% Slab 0-40 23.5 23.5 >40 13.75 14.25 14.75
Pradesh Pradesh <90% 5
Himachal
Himachal >=85% to 23.
Pradesh North <85% >=90% Slab 0-40 23.5 23.5 >40 14.25 14.75 15.25
Pradesh <90% 5
Prime 1
Himachal
Himachal >=85% to 23.
Pradesh North <85% >=90% Slab 0-40 23.5 23.5 >40 15.25 15.75 16.25
Pradesh <90% 5
Prime 2
Himachal
Himachal >=85% to 23.
Pradesh North <85% >=90% Slab 0-40 23.5 23.5 >40 15.75 16.25 16.75
Pradesh <90% 5
Prime 3
Himachal
Himachal >=85% to 23.
Pradesh North <85% >=90% Slab 0-40 23.5 23.5 >40 16.25 16.75 17.25
Pradesh <90% 5
Prime 4
Jammu & Jammu & >=85% to 23.
North <85% >=90% Slab 0-40 23.5 23.5 >40 14.5 15 15.5
Kashmir Kashmir <90% 5
Jammu &
Jammu & >=85% to 23.
Kashmir North <85% >=90% Slab 0-40 23.5 23.5 >40 15.75 16.25 16.75
Kashmir <90% 5
Prime
>=85% to 23.
Punjab Punjab North <85% >=90% Slab 0-40 23.5 23.5 >40 13.75 14.25 14.75
<90% 5
Punjab >=85% to 23.
Punjab North <85% >=90% Slab 0-40 23.5 23.5 >40 14.25 14.75 15.25
Prime <90% 5
Punjab Himachal >=85% to 23.
North <85% >=90% Slab 0-40 23.5 23.5 >40 15.25 15.75 16.25
Prime 1 Pradesh <90% 5
Punjab >=85% to 23.
Punjab North <85% >=90% Slab 0-40 23.5 23.5 >40 15.75 16.25 16.75
Prime 2 <90% 5
Punjab >=85% to 23.
Punjab North <85% >=90% Slab 0-40 23.5 23.5 >40 16.25 16.75 17.25
Prime 3 <90% 5
>=85% to 23.
Rajasthan Rajasthan North <85% >=90% Slab 0-40 23.5 23.5 >40 13 13.5 14
<90% 5
Rajasthan >=85% to 23.
Rajasthan North <85% >=90% Slab 0-40 23.5 23.5 >40 14 14.5 15
Prime <90% 5
Rajasthan >=85% to 23.
Rajasthan North <85% >=90% Slab 0-40 23.5 23.5 >40 15 15.5 16
Prime 1 <90% 5
Rajasthan >=85% to 23.
Rajasthan North <85% >=90% Slab 0-40 23.5 23.5 >40 16.5 17 17.5
Prime 2 <90% 5
Uttar Uttar >=85% to 23.
North <85% >=90% Slab 0-40 23.5 23.5 >40 13.75 14.25 14.75
Pradesh Pradesh <90% 5
Uttar
Uttar >=85% to 23.
Pradesh North <85% >=90% Slab 0-40 23.5 23.5 >40 14.25 14.75 15.25
Pradesh <90% 5
Prime
Uttar
Uttar >=85% to 23.
Pradesh North <85% >=90% Slab 0-40 23.5 23.5 >40 15.25 15.75 16.25
Pradesh <90% 5
Prime 1
Uttar
Uttar >=85% to 23.
Pradesh North <85% >=90% Slab 0-40 23.5 23.5 >40 15.5 16 16.5
Pradesh <90% 5
Prime 2
Uttar
Uttar >=85% to 23.
Pradesh North <85% >=90% Slab 0-40 23.5 23.5 >40 15.75 16.25 16.75
Pradesh <90% 5
Prime 3
Uttarakhan Uttarakhan >=85% to 23.
North <85% >=90% Slab 0-40 23.5 23.5 >40 13.75 14.25 14.75
d d <90% 5
Uttarakhan Uttarakhan >=85% to 23.
North <85% >=90% Slab 0-40 23.5 23.5 >40 14.25 14.75 15.25
d Prime d <90% 5

Privileged and Confidential 68

 Uttarakhan Uttarakhan >=85% to 23.
North <85% >=90% Slab 0-40 23.5 23.5 >40 15.75 16.25 16.75
d Prime 1 d <90% 5

LMA LCM Ultra High Density Rate Card for PAN India Locations

Zone Tier/State Conversion Rate

South ANDHRA PRADESH & TELANGANA - - 11.5 -

South KARNATAKA <87% >=87% 12.5 13.5

South TAMIL NADU & PUDUCHERRY - - 12.5 -

South KERALA - - 14 -

South BANGALORE - - 14.5 -

North GUJARAT & MADHYA PRADESH - - 10.5 -

North DELHI - - 12.5 -

North REST OF NORTH - - 10.5 -

Central WEST BENGAL AND SIKKIM - Metro <93% >=93% 12.5 13.5

Central WEST BENGAL AND SIKKIM - Kolkata <93% >=93% 11.5 12.5

Central WEST BENGAL AND SIKKIM - Tier 1 <93% >=93% 10.5 11.5

Central ODISHA AND CHHATTISGARH <90% >=90% 10.5 11.5

Central BIHAR AND JHARKHAND - Metro <88% >=88% 12.5 13.5

Central REST OF BIHAR AND JHARKHAND <85% >=85% 10.5 11.5

Central ASSAM AND NORTHEAST - Metro <93% >=93% 12.5 13.5

Central ASSAM AND NORTHEAST - Tier 1 <93% >=93% 10.5 11.5

Central MUMBAI, PUNE AND GOA <92% >=92% 12.5 13.5

Central REST OF MAHARASHTRA AND GOA <90% >=90% 11.5 12.5

Privileged and Confidential 69

LMA LCM Unique Terrain Rate Card for PAN India Locations
Cal.
Allocatio Allocatio Allocatio Rate Slab Allocatio
Tier State Zone Delivery Conversion Typ Rate Slab 1 Rate Slab 2 Rate Slab 4
n slab 1 n Slab 2 n slab 3 3 n slab 4
e
North
Centra >=88
Bengal West Bengal <88% - Flat 0-35 15 16 - >=36 13 14 - - - - - -
l %
Prime
Cal.
Delivered Delivered Delivered Rate Slab Delivered
Tier State Zone Delivery Conversion Typ Rate Slab 1 Rate Slab 2 Rate Slab 4
slab 1 slab 2 slab 3 3 slab 4
e
>=85
>=90 19. 19. 19. 15.7 16.2
Chandigarh Chandigarh North <85% % to Slab <=40 >40 16.75 - - -
% 5 5 5 5 5
<90%
>=85
Chandigarh >=90 19. 19. 19. 16.2 16.7
Chandigarh North <85% % to Slab <=40 >40 17.25 - - -
Prime % 5 5 5 5 5
<90%
>=85
>=90 19. 19. 19. 15.7 16.2
Delhi NCR Delhi NCR North <85% % to Slab <=40 >40 16.75 - - -
% 5 5 5 5 5
<90%
>=85
Delhi NCR >=90 19. 19. 19. 16.7 17.2
Delhi NCR North <85% % to Slab <=40 >40 17.75 - - -
Prime % 5 5 5 5 5
<90%
>=85
Delhi NCR >=90 19. 19. 19. 17.2 17.7
Delhi NCR North <85% % to Slab <=40 >40 18.25 - - -
Prime 1 % 5 5 5 5 5
<90%
>=85
Delhi NCR >=90 19. 19. 19.
Delhi NCR North <85% % to Slab <=40 >40 18 18.5 19 - - -
Prime 2 % 5 5 5
<90%
>=85
>=90 19. 19. 19. 13.7 14.2
Haryana Haryana North <85% % to Slab <=40 >40 14.75 - - -
% 5 5 5 5 5
<90%
>=85
Haryana >=90 19. 19. 19. 14.2 14.7
Haryana North <85% % to Slab <=40 >40 15.25 - - -
Prime % 5 5 5 5 5
<90%
>=85
Haryana >=90 19. 19. 19. 14.7 15.2
Haryana North <85% % to Slab <=40 >40 15.75 - - -
Prime 1 % 5 5 5 5 5
<90%
>=85
Haryana >=90 19. 19. 19. 15.2 15.7
Haryana North <85% % to Slab <=40 >40 16.25 - - -
Prime 2 % 5 5 5 5 5
<90%
>=85
Haryana >=90 19. 19. 19. 15.7 16.2
Haryana North <85% % to Slab <=40 >40 16.75 - - -
Prime 3 % 5 5 5 5 5
<90%
>=85
Haryana >=90 19. 19. 19. 16.2 16.7
Haryana North <85% % to Slab <=40 >40 17.25 - - -
Prime 4 % 5 5 5 5 5
<90%
>=85
Haryana >=90 19. 19. 19. 16.7 17.2
Haryana North <85% % to Slab <=40 >40 17.75 - - -
Prime 5 % 5 5 5 5 5
<90%
>=85
Himachal Himachal >=90 19. 19. 19. 13.7 14.2
North <85% % to Slab <=40 >40 14.75 - - -
Pradesh Pradesh % 5 5 5 5 5
<90%
Himachal >=85
Himachal >=90 19. 19. 19. 14.2 14.7
Pradesh North <85% % to Slab <=40 >40 15.25 - - -
Pradesh % 5 5 5 5 5
Prime 1 <90%
Himachal >=85
Himachal >=90 19. 19. 19. 15.2 15.7
Pradesh North <85% % to Slab <=40 >40 16.25 - - -
Pradesh % 5 5 5 5 5
Prime 2 <90%
Himachal >=85
Himachal >=90 19. 19. 19. 15.7 16.2
Pradesh North <85% % to Slab <=40 >40 16.75 - - -
Pradesh % 5 5 5 5 5
Prime 3 <90%
Himachal >=85
Himachal >=90 19. 19. 19. 16.2 16.7
Pradesh North <85% % to Slab <=40 >40 17.25 - - -
Pradesh % 5 5 5 5 5
Prime 4 <90%
>=85
Jammu & Jammu & >=90 19. 19. 19.
North <85% % to Slab <=40 >40 14.5 15 15.5 - - -
Kashmir Kashmir % 5 5 5
<90%
Jammu & >=85
Jammu & >=90 19. 19. 19. 15.7 16.2
Kashmir North <85% % to Slab <=40 >40 16.75 - - -
Kashmir % 5 5 5 5 5
Prime <90%
Jammu & >=85
Jammu & 19. 19. 19.
Kashmir North <85% % to >90% Slab <=40 >40 16.5 17.5 18.5 - - -
Kashmir 5 5 5
Prime 1 <90%
>=85
>=90 19. 19. 19. 13.7 14.2
Punjab Punjab North <85% % to Slab <=40 >40 14.75 - - -
% 5 5 5 5 5
<90%
>=85
Punjab >=90 19. 19. 19. 14.2 14.7
Punjab North <85% % to Slab <=40 >40 15.25 - - -
Prime % 5 5 5 5 5
<90%
>=85
Punjab Himachal >=90 19. 19. 19. 15.2 15.7
North <85% % to Slab <=40 >40 16.25 - - -
Prime 1 Pradesh % 5 5 5 5 5
<90%
>=85
Punjab >=90 19. 19. 19. 15.7 16.2
Punjab North <85% % to Slab <=40 >40 16.75 - - -
Prime 2 % 5 5 5 5 5
<90%
>=85
Punjab >=90 19. 19. 19. 16.2 16.7
Punjab North <85% % to Slab <=40 >40 17.25 - - -
Prime 3 % 5 5 5 5 5
<90%
>=85
>=90 19. 19. 19.
Rajasthan Rajasthan North <85% % to Slab <=40 >40 13 13.5 14 - - -
% 5 5 5
<90%
>=85
Rajasthan >=90 19. 19. 19.
Rajasthan North <85% % to Slab <=40 >40 14 14.5 15 - - -
Prime % 5 5 5
<90%
>=85
Rajasthan >=90 19. 19. 19.
Rajasthan North <85% % to Slab <=40 >40 15 15.5 16 - - -
Prime 1 % 5 5 5
<90%

Privileged and Confidential 70

 >=85
Rajasthan >=90 19. 19. 19.
Rajasthan North <85% % to Slab <=40 >40 16.5 17 17.5 - - -
Prime 2 % 5 5 5
<90%
>=85
Uttar Uttar >=90 19. 19. 19. 13.7 14.2
North <85% % to Slab <=40 >40 14.75 - - -
Pradesh Pradesh % 5 5 5 5 5
<90%
Uttar >=85
Uttar >=90 19. 19. 19. 14.2 14.7
Pradesh North <85% % to Slab <=40 >40 15.25 - - -
Pradesh % 5 5 5 5 5
Prime <90%
Uttar >=85
Uttar >=90 19. 19. 19. 15.2 15.7
Pradesh North <85% % to Slab <=40 >40 16.25 - - -
Pradesh % 5 5 5 5 5
Prime 1 <90%
Uttar >=85
Uttar >=90 19. 19. 19.
Pradesh North <85% % to Slab <=40 >40 15.5 16 16.5 - - -
Pradesh % 5 5 5
Prime 2 <90%
Uttar >=85
Uttar >=90 19. 19. 19. 15.7 16.2
Pradesh North <85% % to Slab <=40 >40 16.75 - - -
Pradesh % 5 5 5 5 5
Prime 3 <90%
>=85
Uttarakhan Uttarakhan >=90 19. 19. 19. 13.7 14.2
North <85% % to Slab <=40 >40 14.75 - - -
d d % 5 5 5 5 5
<90%
>=85
Uttarakhan Uttarakhan >=90 19. 19. 19. 14.2 14.7
North <85% % to Slab <=40 >40 15.25 - - -
d Prime d % 5 5 5 5 5
<90%
>=85
Uttarakhan Uttarakhan >=90 19. 19. 19. 15.7 16.2
North <85% % to Slab <=40 >40 16.75 - - -
d Prime 1 d % 5 5 5 5 5
<90%
<=90 16. 17. 14. 15.
Bengaluru Karnataka South >90% - Slab <=40 - 41-50 15.5 16.5 51-60 15 16 >=61
% 5 5 5 5
<=90 16. 17. 14. 15.
Chennai Tamil Nadu South >90% - Slab <=40 - 41-50 15.5 16.5 51-60 15 16 >=61
% 5 5 5 5

Rest of <=90 13. 14.

Karnataka South >90% - Slab <=40 15 16 - 41-50 14.5 15.5 51-60 14 15 >=61
Karnataka % 5 5
Rest of
<=90 17. 18. 15. 16.
Karnataka Karnataka South >90% - Slab <=40 - 41-50 16.5 17.5 51-60 16 17 >=61
% 5 5 5 5
Prime

Rest of
<=90 18. 19.
Karnataka Karnataka South >90% - Flat - - - - - - - - - - -
% 5 5
Prime 1

Rest of <=90 13. 14.

Tamil Nadu South >90% - Slab <=40 15 16 - 41-50 14.5 15.5 51-60 14 15 >=61
Tamil Nādu % 5 5
Rest of
<=90 13. 14.
Tamil Nādu Tamil Nadu South >90% - Slab <=40 15 16 - 41-50 14.5 15.5 51-60 14 15 >=61
% 5 5
Prime
Rest of
<=90 18. 19.
Tamil Nādu Tamil Nadu South >90% - Flat - - - - - - - - - - -
% 5 5
Prime 1
Rest of
<=87 19. 20.
Tamil Nādu Tamil Nadu South >87% - Flat - - - - - - - - - - -
% 5 5
Prime 2
17.
Kerala Kerala South - - - Flat - - - - - - - - - - - -
5
Andhra Andhra >=85 15. 16.
South <85% - Flat - - - - - - - - -
Pradesh Pradesh % 5 5

Privileged and Confidential 71

Additional Special rate cards
ROH Image Adherence:
Incentive: +5INR for successful image capturing(Adherence)
Disincentive : -5INR for unsuccessful image capturing(Non-Adherence)

Document Delivery Rate Card:

“All the LM WMs Who will deliver the Document shipments will get INR 9.5 per shipment."

Kolkata Hubs One Rate Card

Base Rate Card >=90% >=97%

14.5 15.5 16.5

Applicable DHs
DH Name
BARASATHUB_KOL
BARRACKPOREHUB_KO
L
BEHALAHUB_KOL
BELGHARIAHUB_KOL
BHAWANIPURHUB_KOL
CHINARPARKHUB_KOL
DALHOUSIEHUB_KOL
GARDENREACHHUB_KO
L
GARIAHUB_KOL
HARINAVIHUB_KOL
LAKETOWNHUB_KOL
SAKHERBAZARHUB_KO
L
SALKIAHUB_KOL
SECTORVHUB_KOL
SODEPURHUB_KOL
TOPSIAHUB_KOL

Privileged and Confidential 72

 Incremental Rate Card for PUNJAB + CHANDIGARH +
UTTRAKHAND + JK & HP REGION
Rate : Existing LMA Rate + Additional INR 2/- & 1.5/- in respective hubs on delivered/Picked
shipments.

Hub Name City State Zone Incremental Rate

AmritsarHub_ATQ Amritsar Punjab North 2

ChandigarhHub_DEL Chandigarh Chandigarh North 2

ChandigarhRoadHub_LUH Ludhiana Punjab North 2

FerozepurRoadHub_LUH Ludhiana Punjab North 2

JalandharHub_JLR Jalandhar Punjab North 2

LudhianaHub_LUH Ludhiana Punjab North 2

MohaliHub_IXC Chandigarh Punjab North 2

PanchkulaHub_PKL Panchkula Punjab North 2

ShimlaHub_SHM Shimla Himachal Pradesh North 2

RanjeetAvenueHub_ATQ Amritsar Punjab North 2

FocalpointHub_LUH Ludhiana Punjab North 2

AhknoorRoad_IXJ Jammu J&K North 1.5

BaddiHub_BDI Baddi Himachal Pradesh North 1.5

DehradunHub_DED Dehradun Uttarakhand North 1.5

GobindgarhHub_LUH Fatehgarh Sahib Punjab North 1.5

HamirpurHub_HMP Hamir pur Himachal Pradesh North 1.5

HoshiarpurHub_HAP Hoshiarpur Punjab North 1.5

JammuHub_IXJ JAMMU J&K North 1.5

RingRoadHub_DED Dehradun Uttarakhand North 1.5

RajpurroadHub_DED Dehradun Uttarakhand North 1.5

Incentive on Flipkart UPI Transactions*

- WMs will be paid as per the respective incentive schemes

Description Rate Card

Privileged and Confidential 73

 Flipkart UPI Scheme 1 Rs 5/Transaction

Flipkart UPI Scheme 2 Rs 4/Transaction

Flipkart UPI Scheme 3 Rs 3/Transaction

Flipkart UPI Scheme 4 Rs 6/Transaction

Flipkart UPI Scheme 5 Rs 7/Transaction

Flipkart UPI Scheme 6 Rs 8/Transaction

Flipkart UPI Scheme 7 Rs 9/Transaction

Flipkart UPI Scheme 8 Rs 10/Transaction

* Subject to Business finance approval

Applicable schemes and incentive period will communicated separately

Incentive for Airtel KYC

For every successful Airtel KYC, WM will be paid Rs 40 per order.

PREXO Incentive 1

Successful Accuracy Picked + Picked + Picked + Maximum

Pickup or Multiplier Accurate Downgrade Upgrade Potential
Detach Payout per
Prexo
shipment

Rate in Rs 45 60 105 45 45 105

PREXO Incentive 2

Successful Accuracy Picked + Picked + Picked + Maximum

Pickup or Multiplier Accurate Downgrade Upgrade Potential
Detach Payout per
Prexo
shipment

Privileged and Confidential 74

 Rate in Rs 25 10 35 25 25 35

U2S Rate Card

Definition – If on same day more than 1 shipment is being delivered together to same address by same wish
master / FE, then 1st shipment will be paid as per the prevailing base rate as per TnC, for the 2 nd shipments
onwards 50% of TnC rate will be paid. This will be applicable across all operating models and rate card types.

This will not be applicable on seller returns in DH.

For example – if an FE has delivered 60 shipments, of which 10 shipments are of such nature that more than 1
shipments went to same address on same day and if TnC rate is say 15 rs then his payout for 60 shipments will
be – 15*55 + 7.5*5 = 862.5 rs

Model Applicability : LMA(All Nomenclature RSPS Models) and Powerflex

Note for invoice:

i. The Service Provider will ensure to submit all the supporting & underlining documents with the invoices.
ii. Invoice rates should align with the rates in the Agreement or written rate schedule/documents.
iii. Invoice would have detailed line items with respect to service provided by Service Provider as per Agreement.
iv. Invoice related to any services outside Agreement would require addendum of the existing Agreement.

BG from the Vendor

The Service Provider shall Provide bank guarantee to Instakart for an amount of 10,00,000 INR /- (10
lacs only) for last mile deliveries for each Model in order to cover the delivery stock, return stock, losses,
wrong pick-ups (in case of returns), cash and assets of Instakart during the term of agreement as
mentioned in annexure, In the event of increase in the scope of service or increase in the number of
shipments to be delivered, the parties shall mutually discuss and agree on the increasing the brank
guarantee. The Service Provider hereby agrees that Instakart will have the right to recover the amount
pertaining to the loss/ misplacement by exercising the bank guarantee. Service Tax shall be extra, as
applicable.

Note:
It is agreed and understood between Parties that Instakart has at their sole discretion absolute right
to revise or vary the payment terms not limited but including revision of rate card or any other
commercials from time to time during the contract tenure. The Parties fully understand that the new
revised rate card or any other variance of commercials shall be effective post 30 days from Instakart’s
email communication. In case the service provider does not wish to continue with the new revised
commercial the service provider may terminate the master service agreement after serving the
required notice period in accordance with the master service agreement. If no notice of termination

Privileged and Confidential 75

or any other communication on the variance is received by Instakart within 30 days then it is assumed
as deemed approval by service provider on the new revised rate card or variance of any other
commercials. The parties agrees that the new rate card or any other revised commercials shall come
into effect post 30 days from the date of email communication by Instakart.

ANNEXURE C

Code of Conduct

1. Requirements for Drivers/Personnel

a. The driver/Personnel should carry in his possession at all times all documents including but not limited
the driving license, all the paperwork pertaining to the vehicle used to provide the Services, and
company ID card containing the name, photograph of the driver.
b. Drivers/Personnel should not be under the influence of any drug or sedatives or liquor while providing
the Services.
c. Personnel’s behavior reflects the Company’s brand, therefore, the Service Provider shall ensure its
Personnel behave courteously when on duty and while dealing with public or other drivers when on
road.
d. Drivers/Personnel must be trained on defensive driving. Any sign of aggression from the
drivers/Personnel will need to be dealt with strictly by even removal from service due to blacklisting.
e. Service Provider must ensure communication equipment is provided to the drivers/Personnel in case of
any emergency or to report any deviation from the norms.
f. Audits: The Company reserves the right, but not the obligation to do audit the Services provided to
ensure that the expected service standards are met.

2. No Discrimination or Harassment
Service Provider shall not discriminate in hiring or employment practices on the basis of race, national
origin, gender, age, sexual orientation, citizenship, marital status, disability, veteran status or religion.
Service Providers shall provide a workplace free from unlawful harassment. Service Provider shall comply
with all applicable laws and regulations regarding employment, including but not limited to such laws and
regulations related to minimum wage, maximum work hours, overtime and benefits. Service Providers
shall only employ individuals who are above the minimum working age as set forth in applicable laws and
regulations.

3. Safe Work Environment

Service Provider shall maintain a safe and sanitary workplace that includes appropriate protective
equipment, and is in compliance with applicable environmental, health and safety laws, rules and
regulations. Environmental Practices Service Providers shall maintain and operate their businesses in an
environmentally responsible manner. The Company recognizes the importance of our environment and
natural resources and encourages Service Provider to embrace the responsibility to society for prudently
using natural resources and preventing harm to the environment. Service Provider shall comply with
applicable environmental laws and regulations, including but not limited to obtaining required
environmental permits, providing required environmental reports, properly controlling air, land and
water emissions, and properly disposing of chemicals and waste products.

ANNEXURE D

Privileged and Confidential 76

 Anti-Corruption Clauses

1. Compliance with Law and Policy

Service Provider agrees that its performance under this Agreement will be in full compliance with the Company’s
Global Anti-Corruption Policy (the “Policy”, available at https://Flipkartethics.com &
https://walmartethics.com) and all applicable anti-corruption laws and regulations, including but not limited to
the U.S. Foreign Corrupt Practices Act and the UK Bribery Act. Service Provider and the Company agree that in
their performance under this Agreement, they will not directly or indirectly offer, promise, give, or authorize
the giving of anything of value, or offer, promise, make, or authorize the making of any bribe, facilitation
payment or other improper or unlawful payment to any government official, political party, or candidate for
public office in order to obtain or retain business, gain any unfair advantage, or influence any act or decision of
a government official.
2. Certification of Compliance
Service Provider agrees to certify its compliance with the applicable anti-corruption laws and regulations by
executing a form supplied by the Company for this purpose, either annually or when otherwise requested by
the Company.
3. Right to Audit and Obligation to Cooperate
Service Provider shall keep accurate books, records, and accounts with sufficient detail as to clearly reflect its
transactions and disposition of its resources or assets in connection with this Agreement. Service Provider
agrees the Company has the right to audit such transactions at any time and upon reasonable notice. Service
Provider agrees to (1) provide assistance and cooperation in any investigations involving the Company and
Service Provider, and (2) submit to due diligence re-screening when requested by the Company.
4. Training
Service Provider agrees its employees, affiliates, and other representatives responsible for its performance
under this Agreement will participate in the Company’s anti-corruption training, if requested by the Company.
5. Subcontractors
Service Provider must obtain prior written authorization from the Company before Service Provider engages
any subcontractor to perform any services under this Agreement requiring interaction with any government
entity or government official on the Company’s behalf.
6. Right to Terminate
If the Company reasonably suspects Service Provider has engaged in conduct violating the Policy, or any
applicable anti-corruption laws or regulations, the Company may immediately suspend payment pending the
issue’s resolution. If the Company determines Service Provider violated the Policy, or any applicable anti-
corruption law or regulations, the Company may terminate the Agreement. The Company may also suspend
payment and suspend or terminate the Agreement if Service Provider does not comply with the ongoing anti-
corruption compliance obligations set forth in this Agreement or if Service Provider does not successfully
complete due diligence re-screening.
7. Form of Payment
The Parties agree all payments made by the Company to Service Provider pursuant to this Agreement shall be
made only after receipt by the Company of an invoice detailing the products or services for which Service
Provider is seeking payment. All payments under this Agreement shall: (i) be made solely by check or wire
transfer for the benefit of, and to the account of, Service Provider and not to any individual employee or
representative of Service Provider; (ii) be denominated in Indian National Rupee (INR); and (iii) not be in cash or
bearer instruments.
8. Obligation to Provide Information
If for any reason, Service Provider proposes to materially change ownership or management or its current
shareholders or partners transfer control of Service Provider to a third party or a third party assumes control of

Privileged and Confidential 77

Service Provider, Service Provider must notify the Company within thirty (30) days of such change in writing. In
such case, Service Provider may be resubmitted through the Company’s due diligence and approval procedure
for third-party intermediaries.
Service Provider agrees to provide timely information to the Company regarding any changes to the
representations made in this Agreement.
9. No Government interaction
Service Provider agrees that neither Service Provider nor any of its employees, agents and representatives, and
any persons associated with Service Provider are authorized to engage or interact with any government entity
or official for or on behalf of the Company, directly or indirectly, in any transaction or business activity for any
purpose, including but not limited to obtaining a permit, license or other type of authorization, whether at a
local, regional or national level. In the event that any form of interaction with a government entity or
government official is required in relation to Service Provider’s engagement, directly and/or indirectly, with the
Company, the Service Provider shall obtain prior written authorization from the Company before proceeding
with the engagement or interaction.

ANNEXURE E
Data Privacy and Protection

1. If and to the extent that the Service Provider collects, uses, stores, accesses, hosts, records, transfers or
otherwise processes (collectively “process” or “processing”) any personally identified or identifiable
information such as name, age, gender, email address, postal address, telephone number, government
identification number, financial information, health information, biometric information, behavioral
information or geolocation information, in any form that can be linked to specific individual (“Personal
Data”) as received by the Service Provider from or on behalf of Flipkart (or any of its group companies)
employees, contractors, visitors, customers, clients, partners, sellers, merchants or other third parties
or otherwise obtained in connection with the performance of its obligations under this Agreement
(“Flipkart’s Personal Data"), the Service Provider agrees and covenants that the Service Provider shall:

a) comply with applicable data protection laws, circulars, rules and regulations governing the collection,
use, protection, breach notification, retention, disclosure, transfer of Personal Data including but not
limited to the Digital Personal Data Protection Act, 2023 (“Applicable Data Protection Law”), including
any requirements applying to storage or cross-border transfer of Personal Data outside India;
b) keep and maintain all Flipkart’s Personal Data in strict confidence and the obligation to protect such
Personal Data shall survive in perpetuity;
c) process Personal Data solely for the purpose of performing its obligations as contemplated by this
Agreement;
d) not sell, rent, trade, lease, use for its own advertisement or marketing purposes, or otherwise make an
unauthorized disclosure of Flipkart’s Personal Data to any third party;
e) implement and maintain appropriate physical, technical, and administrative safeguards designed to
prevent any unauthorized or accidental access, unlawful destruction, alteration, disclosure or loss of
such Personal Data (“Security Incident”);
f) As per the applicable laws, the Service Provider shall report cyber incidents, including reporting to CERT-
In and/or applicable authority within stipulated timelines, and the Service Provider shall also report the
incident to Flipkart without undue delay at [email protected] and copy to
[email protected];

Privileged and Confidential 78

 g) not store or retain Flipkart’s Personal Data except as necessary to perform its obligations and securely
return and destroy Flipkart’s Personal Data within 90 days of expiration or termination of this
Agreement or sooner if requested by Flipkart and provide written proof or certification of the same;
h) at its sole expense provide Instakart with all necessary information, cooperation and assistance as
required (including by appropriate technical and organizational measures) to enable Flipkart to comply
with its obligations under Applicable Data Protection Law, including but not limited to providing access
to Personal Data, correcting or erasing Personal Data, stop processing Personal Data and responding to
other data subject requests in timely manner;
i) the Service Provider shall not undertake such processing of personal data that is likely to cause any
detrimental effect on the well-being of a child and shall not undertake tracking or behavioural
monitoring of children or targeted advertising directed at children; and
j) be responsible and liable to Instakart for all acts, errors or omissions of the Service Provider's sub-
contractors, employees, suppliers, agents, affiliates, consultants, and subsidiaries (collectively Third-
Party Provider). the Service Provider shall contractually require each of its Third-Party Providers to agree
to same or no less stringent privacy and security obligations that apply to the Service Provider.

2. Instakart shall have the right to audit the Service Provider's facilities and records to ensure compliance
with the terms of this Agreement and the Applicable Data Protection Law.

3. Notwithstanding anything to the contrary in this Agreement or elsewhere, the Service Provider shall
fully indemnify and hold harmless Instakart, its affiliates, and their respective officers, directors,
employees, agents, successors and permitted assigns (each, a “Instakart Indemnitee”) without any
limitation from and against all losses, damages, liabilities, actions, judgements, interest, penalties, fines,
costs or expenses of whatever kind, including reasonable attorneys’ fees, arising out of or resulting
from the Service Provider's failure to comply with any of its data protection and privacy obligations
hereinunder.

4. If the Service Provider is disclosing any Personal Data to the Company, the Service Provider warrants
that such information was collected lawfully, and there is no restriction legal or otherwise on the Service
Provider from providing such information to the Service Provider or any processing by the Company
under this Agreement.

5. To the extent that Instakart provides to the Service Provider any Personal Data in connection with this
Agreement, such Personal Data is provided by Instakart on an “as is” basis with no warranty of any kind,
and for the sole purpose of providing assistance to the Service Provider with respect to its performance
of Services as set out hereunder.

6. The Service Provider acknowledges and agrees that it has no ownership of, or right to use, Instakart's
Personal Data or any derivative works thereof other than as expressly permitted under this Agreement
or as authorized by Instakart in writing. For the avoidance of doubt, the Service Provider has no right to
copy, use, reproduce, display, perform, modify or transfer Instakart's Personal Data or any derivative
works thereof, except as expressly provided in this Agreement or as expressly authorized by Instakart
in writing.

7. To the extent legally permitted, the Service Provider shall immediately notify Instakart in writing upon
receipt of an order, demand, warrant or document purporting to request, demand or compel the
production of Instakart's Personal Data or any derivative works thereof to any third party not authorized

Privileged and Confidential 79

 under this Agreement. Wherever possible and lawfully permissible, the Service Provider shall not
disclose Personal Data to any third party not authorized under this Agreement, without providing
Instakart at least forty-eight (48) hours’ notice, so that Instakart may, at its own expense, exercise such
rights as it may have under applicable laws and regulations to prevent or limit such disclosure. If such
prior notification is not possible, the Service Provider shall immediately notify Instakart post disclosure.
Notwithstanding the foregoing, the Service Provider will exercise commercially reasonable efforts to
prevent and limit any such disclosure and to otherwise preserve the confidentiality of Personal Data;
additionally, the Service Provider will cooperate with Instakart with respect to any action taken pursuant
to such order, demand, or other document request, including to obtain an appropriate protective order
or other reliable assurance that confidential treatment will be accorded to Personal Data.

ANNEXURE F
INFORMATION SECURITY REQUIREMENTS

1. Service Provider and their personnel shall maintain industry standards and security procedures, and to
secure business critical & sensitive Information (collectively, “confidential data”) through the use of
reasonable and appropriate administrative, physical, and technical safeguards governed by an established
set of policies and procedures (an “Information Security Management System”).
2. Service Provider shall maintain and regularly update the Information Security Management System that
governs how security controls are implemented & audited to ensure at all times that it maintains a
comparable or better level of security than that defined in this Annexure.
3. Implementation of controls to manage access to confidential data, including:
a. Maintaining the confidentiality, integrity and availability of Instakart data & information and associated
systems.
b. Preventing access to confidential data other than by those Service Provider’s personnel that must access
confidential data to perform Service Provider's obligations under the Agreement (hereinafter, the
"Services");
c. Immediately terminating access privileges to confidential data for any Service Provider personnel that
no longer need such access, and conducting regular reviews of access lists in accordance with high
industry standards to ensure that access privileges have been appropriately provisioned and
terminated;
d. Requiring the use of multi-factor authentication to access confidential data; and
e. Providing regular training on Information security to all Service Provider’s personnel that may have
access to confidential data;
f. Performing the due diligence of software security validation on vendor owned softwares which includes
freeware, open-source license / Client owned software (mandatory for carrying out day to day
operations)
g. Third party / Supplier shall ensure appropriate technical safeguards or controls are implemented as per
the security best practices laid out/ guided/ directed.

4. Third Party Outsourcing Requirements

Third party /supplier shall inform Instakart on the subcontract of the agreement with fourth party or any
part thereof with appropriate and reasonable security controls and commitments received from the fourth
party. The Service Provider shall ensure that such forth parties adhere and comply with confidentiality
obligations similar to the ones provided under this Agreement. The Service Provider shall be liable for any
breach of confidentiality obligations by such parties.

5. Information Security Breach

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 Service Provider shall promptly (inline with the legal and regulatory requirements applicable, whichever is
most stringent) notify Instakart if Service Provider knows or has reason to believe or/and confirmed on there
has been any misuse, compromise, loss, or unauthorized disclosure or acquisition of, or access to Instakart’s
confidential data (an “Information Security Breach”). Upon any discovery of an Information Security Breach,
the Service Provider shall investigate, remediate, and mitigate the effects of the Information Security
Breach, and provide Instakart with assurances reasonably satisfactory to Instakart that such Information
Security Breach shall not recur. Service Provider shall reasonably cooperate with Instakart in connection
with each of the foregoing and shall comply with any reasonable instructions provided by Instakart in
connection therewith. Instakart reasonably determines that a third-party security assessment is required in
connection with an Information Security Breach. Service Provider shall provide, at Instakart's request, any
information related to any such Information Security Breach or requested by Instakart, including but not
limited to, vulnerabilities or flaws, start or end date, date of discovery, and specific actions taken to contain
and/or mitigate. If any Information Security Breach occurs as a result of an act or omission of a Service
Provider or its personnel, the Service Provider shall, at its sole expense, undertake remedial measures.

6. Information Security Incident

Service Provider shall appropriately report CERT-In within a period less than 6 hours to Cert-in and Instakart
respond and resolve information security incidents affecting the scope of Instakart provided data, based on
defined priority.
The Service Provider shall promptly (and in any case within the time period communicated by Instakart in
writing) implement appropriate measures to cure the found deficiencies at the Service Provider’s cost.
Instakart shall have the right to conduct security audit/assessment until the third party/ supplier) resolves
the deficiencies/ gaps identified in such compliance audit and may terminate the said agreement if the
deficiency shall not be cured within the stipulated time period.

7. Right To Audit:

Third party/ Supplier shall provide reasonable security practices attestation (ISO27001 / PCI-DSS/ SOC 2
Type 2) report ( whichever applicable based on engagement type with Instakart) or equivalent report of
their security practices.
Instakart shall have the right to periodically conduct third party risk assessment (as described hereinafter)
with a prior written notice of 15 days to the third party/ supplier. As part of the periodic compliance
audit/assessment, Instakart may audit third party/ Supplier’s information systems, networks and
applications in order to assure that third party/ supplier’s security posture does not adversely affect or
degrade Instakart’s information or its security posture.

The third party/ supplier shall promptly (and in any case within the time period communicated by Instakart
in writing) implement appropriate measures to cure the found deficiencies at the third party/ Supplier)’s
cost. Instakart shall have the right to conduct more frequent assessment until the third party/ supplier)
resolves the deficiencies/gaps identified in such compliance audit and may terminate the said agreement
if the deficiency shall not be cured within the stipulated time period.

8. Return or Destruction of Confidential Data

Upon termination of the agreement for any reason, Service Provider shall promptly contact Instakart for
instructions regarding the return, destruction, or other appropriate action with regard to Instakart data. For
any Confidential PII Information shared with the vendor, the vendor shall comply with all applicable laws
and regulations governing data retention, including the Digital Personal Data Protection Act, 2023 (DPDPA)
and any other relevant Indian laws.

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IN WITNESS WHEREOF, the signatory represents that he/she is a duly authorized representative of the Parties
and executes this Agreement.

For Instakart Services Private Limited. For Deepak Silawat

Authorised Signatory Authorised Signatory

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