Model S-P1

Machine Code: G176/G177

SERVICE MANUAL

1st Edition, December 2006

2nd Edition, February 2008
3rd Edition, September 2008
Subject to change
Safety, Conventions, Trademarks
Safety

PREVENTION OF PHYSICAL INJURY

1. Before disassembling or assembling parts of the printer and peripherals, make sure that the printer
power cord is unplugged.
2. The wall outlet should be near the printer and easily accessible.
3. Note that some components of the printer and the paper tray unit are supplied with electrical voltage
even if the main power switch is turned off.
4. If any adjustment or operation check has to be made with exterior covers off or open while the main
switch is turned on, keep hands away from electrified or mechanically driven components.
5. The inside and the metal parts of the fusing unit become extremely hot while the printer is operating.
Be careful to avoid touching those components with your bare hands.
6. To prevent a fire or explosion, keep the machine away from flammable liquids, gases, and aerosols.

HEALTH SAFETY CONDITIONS

Toner and developer are non-toxic, but if you get either of them in your eyes by accident, it may cause
temporary eye discomfort. Try to remove with eye drops or flush with water as first aid. If unsuccessful, get
medical attention.

OBSERVANCE OF ELECTRICAL SAFETY STANDARDS

The printer and its peripherals must be installed and maintained by a customer service representative who
has completed the training course on those models.

SAFETY AND ECOLOGICAL NOTES FOR DISPOSAL

1. Do not incinerate toner bottles or used toner. Toner dust may ignite suddenly when exposed to an
open flame.
2. Dispose of used toner, developer, and organic photoconductors in accordance with local regulations.
(These are non-toxic supplies.)
3. Dispose of replaced parts in accordance with local regulations.
4. When keeping used lithium batteries in order to dispose of them later, do not put more than 100
batteries per sealed box. Storing larger numbers or not sealing them apart may lead to chemical
reactions and heat build-up.

1
 • The controller board in this machine contains a lithium battery.
• The danger of explosion exists if a battery of this type is incorrectly replaced. Replace only with the
same or an equivalent type of battery recommended by the manufacturer.
• Dispose of batteries in accordance with the manufacturer's instructions and local laws and regulations.

LASER SAFETY
The Center for Devices and Radiological Health (CDRH) prohibits the repair of laser-based optical units
in the field. The optical housing unit can only be repaired in a factory or at a location with the requisite
equipment. The laser subsystem is replaceable in the field by a qualified Customer Engineer. The laser
chassis is not repairable in the field. Customer engineers are therefore directed to return all chassis and
laser subsystems to the factory or service depot when replacement of the optical subsystem is required.

• Use of controls, or adjustment, or performance of procedures other than those specified in this manual
may result in hazardous radiation exposure.

• Turn off the main switch before attempting any of the procedures in the Laser Unit section. Laser beams
can seriously damage your eyes.

Caution Labels

2
Conventions and Trademarks

Conventions

Symbol What it means

* Refer to section number

 See Core Tech Manual for details

 Screw

 Connector

 E-ring

 C-ring

The following notations are used in text to describe the direction of paper feed: lengthwise and sideways.
The annotations “SEF” and “LEF” denote “Short Edge Feed” and “Long Edge Feed". (The arrows indicate
the direction of paper feed.)

Trademarks
Microsoft®, Windows®, and MS-DOS® are registered trademarks of Microsoft Corporation in the United
States and /or other countries.
PostScript® is a registered trademark of Adobe Systems, Incorporated.
PCL® is a registered trademark of Hewlett-Packard Company.
Ethernet® is a registered trademark of Xerox Corporation.
PowerPC® is a registered trademark of International Business Machines Corporation.

3
 Other product names used herein are for identification purposes only and may be trademarks of their
respective companies. We disclaim any and all rights involved with those marks.
This manual uses several symbols and some simple abbreviations.

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TABLE OF CONTENTS
Safety, Conventions, Trademarks......................................................................................................................1
Safety..............................................................................................................................................................1
Conventions and Trademarks........................................................................................................................3
1. Installation
Installation Requirements....................................................................................................................................9
Environment ...................................................................................................................................................9
Machine Level .............................................................................................................................................10
Required Space ..........................................................................................................................................10
Power Supply ..............................................................................................................................................10
Machine Installation ........................................................................................................................................12
Data Overwrite Security Unit Installation.......................................................................................................13
Installation....................................................................................................................................................13
Checking and Completing the Installation.................................................................................................14
2. Preventive Maintenance
User Maintenance............................................................................................................................................15
Service Maintenance.......................................................................................................................................16
3. Replacement and Adjustment
General.............................................................................................................................................................19
Precautions on Disassembly .......................................................................................................................19
Releasing Plastic Latches.............................................................................................................................20
After servicing the machine.........................................................................................................................20
Special Tools ...................................................................................................................................................22
Covers...............................................................................................................................................................23
Front Cover ..................................................................................................................................................23
Upper Cover ...............................................................................................................................................23
By-pass Tray Unit ........................................................................................................................................24
Exterior Covers ............................................................................................................................................25
Laser Unit..........................................................................................................................................................26
Caution Decal Locations ............................................................................................................................26
Polygon Mirror Motor ................................................................................................................................26
Laser Synchronization Detector .................................................................................................................27
Laser Unit .....................................................................................................................................................28
Laser Diode Unit ..........................................................................................................................................29

5
 Laser Beam Pitch Adjustment ......................................................................................................................29
Transfer Roller ..................................................................................................................................................32
Toner End Sensor ............................................................................................................................................33
Fusing................................................................................................................................................................34
Fusing Unit ...................................................................................................................................................34
Hot Roller and Fusing Lamp .......................................................................................................................35
Pressure Roller .............................................................................................................................................37
Thermistor and Thermostat .........................................................................................................................37
Hot Roller Strippers .....................................................................................................................................38
Paper Feed........................................................................................................................................................39
Paper Feed Roller .......................................................................................................................................39
Friction Pad ..................................................................................................................................................40
By-pass Tray.....................................................................................................................................................41
Printer Controller Board ..................................................................................................................................42
Engine Board ...................................................................................................................................................43
Main Motor .....................................................................................................................................................44
Clutches ............................................................................................................................................................45
PSU, HVPS........................................................................................................................................................46
Cooling Fan......................................................................................................................................................47
4. Troubleshooting
Service Call Conditions...................................................................................................................................49
Summary.......................................................................................................................................................49
SC Code Descriptions.................................................................................................................................49
Error Messages................................................................................................................................................63
General Troubleshooting.................................................................................................................................69
Image Adjustment........................................................................................................................................69
Electrical Defects..........................................................................................................................................69
Skew Adjustment..........................................................................................................................................71
Streaks in the Sub Scan Direction...............................................................................................................72
Miscellaneous Problems..............................................................................................................................72
5. Service Tables
Service Program Mode ..................................................................................................................................75
Service Program Mode: Overview.............................................................................................................75

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Printer Controller Service Mode ....................................................................................................................77
Service Mode Menu ("1. Service Menu").................................................................................................77
Bit Switch Programming...............................................................................................................................77
Printer Engine Service Mode...........................................................................................................................78
Service Mode Table....................................................................................................................................78
Firmware Update...........................................................................................................................................136
Type Of Firmware.....................................................................................................................................136
Precautions.................................................................................................................................................136
Machine Firmware Update......................................................................................................................137
NVRAM Data Upload/Download..............................................................................................................139
Uploading NVRAM Data.........................................................................................................................139
Downloading NVRAM Data....................................................................................................................140
SD Card Application Move..........................................................................................................................142
Overview....................................................................................................................................................142
Move Exec.................................................................................................................................................142
Undo Exec..................................................................................................................................................143
Controller Self Test at Power-On..................................................................................................................145
Menu Mode ..................................................................................................................................................146
Controller Board DIP Switches ....................................................................................................................151
6. Details
Overview........................................................................................................................................................153
Mechanical Component Layout ..............................................................................................................153
Paper Path .................................................................................................................................................154
Board Structure..............................................................................................................................................155
Block Diagram ..........................................................................................................................................155
Controller Board .......................................................................................................................................156
Printing Process..............................................................................................................................................158
Overview ...................................................................................................................................................158
Laser Exposure ..........................................................................................................................................159
Cartridge Overview .................................................................................................................................162
Drum Charge ............................................................................................................................................163
Development .............................................................................................................................................164
Toner End Detection .................................................................................................................................166

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 Paper Feed.....................................................................................................................................................171
Overview ...................................................................................................................................................171
Paper Tray .................................................................................................................................................172
By-pass tray ..............................................................................................................................................177
Image Fusing and Paper Exit........................................................................................................................178
Overview ...................................................................................................................................................178
Fusing Drive ..............................................................................................................................................179
Fusing Entrance and Guide Shaft ............................................................................................................179
Pressure Roller ..........................................................................................................................................180
New Fusing Unit Detection ......................................................................................................................181
Fusing Temperature Control ....................................................................................................................182
Paper Exit ..................................................................................................................................................184
Energy Saver Mode .................................................................................................................................184
Controller Functions.......................................................................................................................................186
7. Specifications
Basic Specifications.......................................................................................................................................187
General Specifications..............................................................................................................................187
External Options........................................................................................................................................189
Paper Sizes................................................................................................................................................190
Operating Environment.............................................................................................................................193
Operation Panel LED Specifications........................................................................................................194
Controller Specifications...............................................................................................................................195
Controller Board........................................................................................................................................196
Printing Functions.......................................................................................................................................197
Printer Drivers.............................................................................................................................................197
Supported Environments...........................................................................................................................199
Controller Interface Specifications...........................................................................................................202
Supported Utilities.....................................................................................................................................203
Machine Configuration ................................................................................................................................205
System Components..................................................................................................................................205

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1. Installation

Installation Requirements 1
Environment

Temperature/Humidity Acceptable: 10C (50F) 15% to 27C (80.6F) 80%

Ranges: Recommended (Office): 15C (59F) 30% to 25C (77F) 70%

Ambient Illumination: Less than 2000 lux (do not expose to direct sunlight).

Ventilation: 3 times/hr/person

1. Avoid areas that are exposed to sudden temperature changes. This includes:
• Areas directly exposed to cool air from an air conditioner.
• Areas directly exposed to heat from a heater.
2. Do not install this machine in an area where it will be exposed to corrosive gases.
3. Do not install the machine at locations over 2,500 m (8,125 ft.) above sea level.
4. Put the machine on a strong and level base. Inclination on any side should not exceed 5 mm.
5. Do not put the machine where it may be subjected to strong vibrations.

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 1. Installation

Machine Level

Front to back: Within 5 mm. (0.2 inches) of level.

1 Right to left: Within 5 mm. (0.2 inches) of level.

Required Space

Place the machine near the power source, providing the clearance as shown below:

A: Over 10 cm (4 inches)
B: Over 10 cm (4 inches)
C: Over 40 cm (15.8 inches)
D: Over 10 cm (4 inches)

Power Supply

• Make sure the plug is firmly inserted in the outlet.

• Avoid multi-wiring.
• Be sure to ground the machine.

NA: 120 volts, 60 Hz

Input voltage level
EU: 220-240 volts, 50 Hz/60 Hz

Permitted voltage Fluctuation: ±10 %

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 Installation Requirements

• Never place anything on the power cord.

11
 1. Installation

Machine Installation
Refer to the following sections of the Operating Instructions for installation details for all models.
1 Installing the Printer Unit: Quick Installation Guide.
Main unit
Connecting the machine to a computer: Quick Installation Guide

Paper Feed Unit G894

Envelope Feeder G362

Duplex Unit G893

Memory Unit Type C 128 MB G331

Memory Unit Type C 256 MB G332

Hard Disk Drive Type 2650 M311 Hardware Guide, Section 2

Options IEEE 802.11b interface Unit Type H G813 *1

IEEE 802.11b Interface Unity Type I G874 *1

Gigabit Ethernet Board Type A G874 *1

VM Card Type D G874

Data Storage Card Type A G874

Data Overwrite Security Unit Type E G874 See next section of this
manual.

Drivers For more about drivers and other software, see Section 1 of the Software Guide.

*1 These units cannot be installed at the same time.

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 Data Overwrite Security Unit Installation

Data Overwrite Security Unit Installation

Installation 1

• The correct number and type for this installation is Type E. Do not attempt to install any other type
(Type C, Type D, for example).
• The SD card that holds the DOS application must always reside in SD card slot C2. (This can be the
original SD or another SD card where the DOS application has been moved with SP5873.)
1. If the machine is on, turn off the main power switch.
2. Disconnect the network cable.
3. Turn the main power switch on.
4. Turn the operation switch and main power switch off.

5. Remove the SD card slot cover (x1).

6. Insert the DOS SD card into Slot 2.
7. Reconnect the network cable, if the network is connected to the copier.
8. Turn the main power switch on.
9. Enter the SP mode and do SP5878 and push [#Enter] to enable the DOS application.
10. Go out of the SP mode, turn the operation switch off, then turn the main power switch off.

13
 1. Installation

Checking and Completing the Installation

Do this procedure to confirm that the data overwrite security feature is enabled and operating.

1 1. Turn the machine power on.

2. .Do SP5990 005 (Diagnostic Report) to print the diagnostic report
3. Check the diagnostic report.
• Under [ROM No./Firmware Version] you should see "B7355060/0.03" displayed for "HDD
Format Option".
• Under [Loading Program] you should see "GW1a_zoffy:B7355060/0.03"
Important
• The numbers in the diagnostic report must match. (The ROM number and firmware version
number change after the firmware has been upgraded.)
• If the ROM numbers or version numbers do not match, this means that the DOS unit type was
incorrect (not "Type E"),
• If this occurs:

(1) Obtain the Type E DOS unit card or confirm that the DOS unit is Type E.

(2) Replace the NVRAM on the controller board.

(3) Insert the Type E DOS unit SD card in Slot 2.

(4) Do the DOS unit installation procedure again.

4. Push and release in this order: [#Enter]> [Escape]> [Menu].

5. Push [] or [] to display "Maintenance" then push [#Enter].
6. Push [] or [] to display "Memory Erase" and "Erase All Mem."
7. If you see "Memory Erase" and "Erase All Mem." in the selections, then the DOS application has been
enabled and is operating.

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2. Preventive Maintenance

User Maintenance
The customer can replace all PM items with the Maintenance Kit.
The user can maintain this machine. For more see "Printer Engine Service Mode". 2
The operation panel shows “Replace Maintenance Kit” when the PM counter reaches 90K. After the user
replaces the fusing unit in the maintenance kit, the machine automatically resets the PM counter.

Item Quantity Remarks

Fusing unit 1

Transfer roller 1

Paper feed roller 3 For standard and optional tray(s)

Friction pad 3 For standard and optional tray(s)

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 2. Preventive Maintenance

Service Maintenance
To enable the machine for maintenance by the service technician, the meter-charge mode must be set to
“enabled” with SP5930.
The table below shows the PM items serviced by the service technician.

2 After completing a PM procedure, reset the PM counter for the replaced part with SP7-804.
Symbol key:
• C: Clean
• R: Replace
• L: Lubricate
• I: Inspect
Main unit

Item 90K EM Quantity Remarks

Paper Feed

Paper Feed Roller R C 1 Clean with water

Friction Pad R C 1 Clean with water

Registration Roller C C 1 Clean with water

Bottom Plate Pad C C 1 Clean with water

Around the Drum

Transfer Roller R 1

Fusing Unit and Paper Exit

Hot Roller R 1

Pressure Roller R 1

Hot Roller Strippers R 3

Clean with alcohol if

Fusing Thermistor R C 1
necessary.

Bushings - Hot Roller R 2

Bushings - Pressure Roller R 2

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 Service Maintenance

Item 90K EM Quantity Remarks

Clean with water or

Fusing Entrance and Exit Guide Plates C 1 each
alcohol

Fusing Unit Ass'y 110V/220 V R 1

Paper Tray Unit 2

90K EM Quantity NOTE

Paper Feed Roller R C 1 Clean with water

Friction Pad R C 1 Clean with water

Bottom Plate Pad C C 1 Clean with water

17
 2. Preventive Maintenance

18
3. Replacement and Adjustment

General
Precautions on Disassembly

• Always turn off the main power switch and unplug the machine before attempting any of the 3
procedures in this section.

Use extreme caution when removing and replacing components. The cables in the machine are located
very close to moving parts; proper routing is a must.
After components have been removed, any cables that have been displaced during the procedure must
be restored as close as possible to their original positions. Before removing any component from the
machine, note any cable routings that may be affected.
Before servicing the machine:
1. Verify that documents are not stored in memory.
2. Remove the print cartridge before you remove parts.
3. Unplug the power cord.
4. Work on a flat and clean surface.
5. Replace with authorized components only.
6. Do not force plastic material components.
Make sure all components are returned to their original positions.
Laser Unit
1. Do not loosen or adjust the screws securing the LD drive board on the LD unit. Doing so will throw the
LD unit out of adjustment.
2. Do not adjust the variable resistors on the LD unit, as these are permanently adjusted at the factory.
If replacement of the LD drive board is necessary, replace the entire LD unit.
3. Keep the polygon mirror and toroidal lens free of dust. Laser performance is very sensitive to dust on
these components.
4. Do not touch the shield glass or the surface of the polygon mirror with bare hands.
5. Do not adjust the Laser Synchronization detector on the LD unit, as these are permanently adjusted
at the factory. If the position of the Laser Synchronization detector has changed from the factory set
position, SC 322 will be shown.
Transfer Roller
1. Never touch the surface of the transfer roller with bare hands.

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 3. Replacement and Adjustment

2. Be careful not to scratch the transfer roller, as the surface is easily damaged.
Fusing
1. After installing the fusing thermistor, make sure that it is in contact with the hot roller and that the roller
can rotate freely.
2. Be careful to avoid damage to the hot roller stripper pawls and their tension springs.
3. Do not touch the fusing lamp and rollers with bare hands.
4. Make sure that the fusing lamp is positioned correctly and that it does not touch the inner surface of
the hot roller.
3 Paper Feed
1. Do not touch the surface of paper feed rollers.
2. To avoid misfeeds, the side and end fences in each paper tray must be positioned correctly so as to
align with loaded paper size.

Releasing Plastic Latches

Many of the parts are held in place with plastic latches. The latches break easily, so release them carefully.
To release a latch, press the hook end of the latch away from the part to which it is latched.

After servicing the machine

1. Make sure all parts that require grounding are properly grounded.
2. Make sure the interlock switch is functioning.
3. Do not leave unused solder or parts inside the machine.
4. Do not leave any tools inside the machine.

20
 General

5. Make sure all wires are properly connected and routed.

6. Make sure wires are not jammed between parts of the machine.

21
 3. Replacement and Adjustment

Special Tools
Part No. Description Q’ty Remarks

1 B6455010 SD Card 1 Common

2 B6456700 PCMCIA Card Adapter 1 Common

3 B6456800 USB Reader/Writer 1 Common

3 4 VSSM9000 Digital Multimeter – FLUKE 187 1 Common

5 A0069104 Scanner Positioning Pin 1 Common

Ricoh System Information Tool (Support

Tool Ver. 2)
6 ---
Basic version 1

Mail version 1

22
 Covers

Covers
Front Cover

To open the front cover, gently push the cover inward (hooks x2).

Upper Cover

[A] Open the front cover.

23
 3. Replacement and Adjustment

[B] Open the rear cover, then remove the AIO.

[C] Open the exit guide plate.
[D] Operation panel (2 hooks)
[E] Upper cover (x4, x1)

• Remove the exit guide plate after you have removed the upper cover.

3 By-pass Tray Unit

• Remove the by-pass tray unit before removing the exterior covers.
• Remove the paper tray.
• Remove the by-pass tray unit before removing the exterior covers.
[A] By-pass tray unit (hooks x2)

24
 Covers

Exterior Covers

To remove the left or right cover, separate the machine from the optional paper tray unit first.
[A] Left cover (x 2)
[B] Front cover ( x3,  x2)
[C] Right cover (hooks x3, fan cover x1)

• Pull out the standard paper tray before removing the front cover.

25
 3. Replacement and Adjustment

Laser Unit

• Turn off the main power switch and unplug the machine before attempting any of the procedures in
this section. Laser beams can seriously damage your eyes.

Caution Decal Locations

3

Polygon Mirror Motor

• Turn off the main switch and unplug the machine before attempting any of the procedures in this
section. Laser beams can seriously damage your eyes.

26
 Laser Unit

• Upper cover ( See "Upper Cover")

[A] Polygon mirror cover ( x 2)
[B] Polygon mirror motor ( x 4,  x 1)

• Never touch the surface of the mirror with bare hands.

Laser Synchronization Detector

• Upper cover (See "Upper Cover")

• By-pass tray unit (See "Bypass Tray Unit")
• Exterior covers (See "Exterior Covers")
[A] Laser synchronization detector ( x1)

27
 3. Replacement and Adjustment

Laser Unit

• Upper cover (See "Upper Cover")

• Exterior covers (See "Exterior Covers")
[A] Clip
[B] Laser unit ( x 4, 1 flat cable,  x 2)
When reinstalling the laser unit.

Use the scanner positioning pins (P/N: A0069104) to reinstall the unit.
Set the positioning pins as shown above. Then secure the laser unit.

28
 Laser Unit

Laser Diode Unit

• Laser Unit (See "Laser Unit")

[A] Spring
[B] LD unit holders (x 2)
[C] Loosen the screw
[D] Nut
[E] LD Unit

• Do not remove the screws that secure the LD board.

• Do not touch any variable resistors on the LD board.
Reinstallation:
• Tighten the screw [C] until the unpainted portion of the screw is not visible.
• After installing the LD unit, check the test pattern for the final adjustment (see the following procedure).

Laser Beam Pitch Adjustment

1. Print out the following test patterns – cross-stitch pattern and two-dot argyle pattern.
• Select the test pattern with SP 2902.
• After selecting a pattern, the display automatically goes to SP 5902. Use SP 5902-1 to print
one test pattern.

29
 3. Replacement and Adjustment

• After completing the adjustment, reset SP 2902 to ‘no specified’.

2. Check these test patterns. If the laser beam pitch is not correct, the images are as follows.
• Cross-stitch pattern: Vertical black strips seem to appear.
• Argyle pattern: The density of the diagonal lines is light or the lines have disappeared.
3. Adjust the LD unit holder position: Tighten or loosen the screw [C] (see the previous page) until the
printout appears as follows.
• Cross-stitch pattern: The thin lines are of uniform thickness (no striping effect should appear on
the printout).
3 • Grid pattern: The diagonal lines appear clearly and are of normal density.

30
Laser Unit

31
 3. Replacement and Adjustment

Transfer Roller

• Remove the AIO.

[A] Transfer roller

• Do not touch the transfer roller surface.

32
 Toner End Sensor

Toner End Sensor

• Remove the AIO.

[A] Toner end sensor (hooks x4,  x 1)

33
 3. Replacement and Adjustment

Fusing

• Allow time for the unit to cool before doing the following procedure.

Fusing Unit

[A] Rear cover

[B] Fusing unit hooks [C] (x2).

• Lift both hooks before attempting to remove the fusing unit from the machine.

34
 Fusing

Hot Roller and Fusing Lamp

• Fusing Unit (See "Fusing Unit")

[A] Left cover ( x 1)
[B] Plate ( x 2)
[C] Upper fusing unit assembly ( x 4, Springs x2)
[D] Right cover ( x 1)
[E] Lamp holders ( x 1 each)

• Remove both springs before taking apart the fusing unit assembly. The reason for this is to relieve
pressure on the unit.
• When reinstalling the fusing unit assembly, install both springs last. The reason for this is to reset the
springs back to their default position.

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 3. Replacement and Adjustment

[A] Fusing Lamp ( x2)

• The colored cable must be at the hot roller gear side.

[B] Guide plate (3 hooks)
[C] Hot roller strippers (1 spring each)
[D] Hot roller (2 C-rings, 1 gear, 2 bushings)

• Before removing the hot roller from the unit, remove the gear and the pin first,
• Use a small screwdriver to separate the guide plate from the unit.
• Before installing the new hot roller, peel off 3 cm (1 inch) from both ends of the protective sheet on
the new hot roller. Be sure to remove the remaining paper before starting the machine.

36
 Fusing

Pressure Roller

• Fusing Unit (See "Fusing Unit")

• Hot roller and fusing lamp (See "Hot Roller and Fusing Lamp")
[A] Pressure roller
[B] Bushing
[C] Pressure roller lever
[D] Spring

Thermistor and Thermostat

• Hot roller and fusing lamp (See "Hot Roller and Fusing Lamp")

37
 3. Replacement and Adjustment

[A] Wire cover ( x 1)

[B] Grounding plate ( x 2, 1 wire)
[C] Fusing unit connector ( x 6,  x1, 2 hooks)
[D] Thermistor ( x 1,  x1)
[E] Thermostat ( x 1)

• When removing the thermistor, remove the entire unit first and then separate it into two parts.

3 • Do not touch the thermostat with your hands.

Hot Roller Strippers

• Hot roller and fusing lamp (See "Hot Roller and Fusing Lamp")

• Two extra hot roller strippers , are installed for a better grip on narrow paper. This prevents
paper from curling around the hot roller. When installing the extra hot roller strippers, insert them in
the two slots using a small pair of pliers until they snap into place.

38
 Paper Feed

Paper Feed
Paper Feed Roller

• Pull out the paper tray before removing the paper feed roller.
[A] Paper feed roller

39
 3. Replacement and Adjustment

Friction Pad

• Remove the paper tray unit from the machine before removing the friction pad.
[A] Friction pad (2 hooks, 1 spring)
When reinstalling the friction pad follow this order
1. Replace the spring.
2. Insert the right side of the friction pad first followed by the left side.
3. Gently push the friction pad down into the slot and then pull forward very slightly.

40
 By-pass Tray

By-pass Tray

• Left Cover (See "Exterior Covers")

• Front Cover (See "Exterior Covers")
• Remove the AIO.
[A] Paper guide ( x 2)
[B] Actuator
[C] Clutch ( x1)
[D] By-pass feed roller
When reinstalling the paper guide.
1. Set the paper guide on the bushing.
2. Install the right part of the actuator on the paper guide.
3. Install the left part of the actuator in the machine.
4. Install the paper guide.
5. Check that the actuator moves smoothly and swings freely.

41
 3. Replacement and Adjustment

Printer Controller Board

[A] Printer controller board ( x 2)

[B] NVRAM
• Remove the NVRAM from the old printer controller board and insert it on the new board.

• The screws on the printer controller board are hand screws. Gently turn these screws when removing
the printer control board.
• Pull on the handle to remove the printer controller board from the machine.

42
 Engine Board

Engine Board

• Left cover (See "Exterior Covers")

• Printer controller board (See "Printer Controller Board")
[A] Bracket ( x7, 1 grounding wire)

• Be careful not to damage the flat cable.

[B] Clip
[C] Engine board ( x4, all connectors)

• Remove the NVRAM [D] from the old engine board and insert it on the new board.

43
 3. Replacement and Adjustment

Main Motor

• Left cover (See "Exterior Covers")

[A] Main motor ( x4,  x 1)

44
 Clutches

Clutches

• Left cover (See "Exterior Covers")

[A] By-pass feed clutch (x 1) with clutch bracket , holder
[B] Stopper ( x 1)
[C] Relay clutch ( x 1,  x 1)
[D] Paper feed clutch ( x 1)
• Main motor (See "Main Motor")
[E] Registration clutch (x 1,  x 1)

45
 3. Replacement and Adjustment

PSU, HVPS

• Left cover. See "Exterior Covers"

• Fusing unit. See "Fusing Unit"
[A] PSU cover ( x 2)
[B] PSU assembly ( x 7, all connectors)
[C] High voltage supply board ( x 4)
[D] 230-volt machine only: Choke coil ( x 2  x 1)
[E] PSU (x 5)

46
 Cooling Fan

Cooling Fan

• Right cover (See "Exterior Covers")

[A] Cooling fan (x 2,  x1)

• The cooling fan must be reinstalled in its original position. Do not reinstall the cooling fan opposite to
the original position.

47
 3. Replacement and Adjustment

48
4. Troubleshooting

Service Call Conditions

Summary

There are 4 levels of service call conditions

Level Definition Reset Procedure

1. Do SP5810 and press [#Enter].

4
Fusing unit SCs shown on the operation 2. When "execute" is displayed, press
A panel. The machine is disabled. The user [#Enter] again.
cannot reset the SC. 3. Press [Escape].
4. Turn the machine power off/on.

These SCs disable only the features that

use the defective item. The user does not
B see these SCs in usual conditions. But, they Set the main power switch to “off” then to “on”.
are shown on the operation panel when
the defective feature is used.

SCs that are not shown on the operation

C Recorded only.
panel. They are recorded internally.

These SCs are shown on the operation

panel. To reset these SCs, turn the
Set the operation switch or the main power
D operation switch or main power switch off
switch to “off” then to “on”.
and on. These SCs are shown again if the
error occurs again.

• If the problem is with electrical circuit boards, disconnect the connectors first. Then reconnect the
connectors before you replace the PCBs.
• If the problem is with a motor lock, first examine the mechanical load. Then replace motors or sensors.

SC Code Descriptions

302 B Charge roller current leak • Cartridge (charge roller) defective

49
 4. Troubleshooting

The PWM duty output exceeded 60% for • High voltage supply board
longer than 200 ms., indicating a leak in the defective
charge roller current. • Defective cartridge connection

Polygon motor error

The polygon motor did not enter the lock state

within 20 sec. after it switched on.
-or-
• Polygon motor
320 B Once the polygon motor was detected in the
lock state after started to rotate, within 0.6 sec. • Polygon motor cable
4 it entered the unlock state..
-or-
After the polygon motor switched off, it did not
enter unlock state within 20 sec.

1st beam laser synchronization error • Laser synchronization detector

board out of position
• Laser synchronization detector
With all doors closed the polygon motor is board or cable defective
322 B locked and not rotating, or the laser • Laser synchronization mirror out of
synchronization detector could not detect 1st position
beam laser detection signal within 5 ms..
• LD unit defective
• Engine board defective

LD drive current exceeded

323 B • LD unit defective
The LD driver detected an error for 500 ms.

2nd beam laser synchronization error

• Laser synchronization detector
With all doors closed the polygon motor is board out of position
326 B locked and not rotating, or the laser • LD unit defective
synchronization detector could not detect 2nd
• Engine board defective
beam laser detection signal within 500 ms.

• Polygon motor
320 B Polygon motor error
• Polygon motor cable

50
 Service Call Conditions

The polygon motor did not enter the lock state

within 10 sec. after it switched on.
-or-
Once the polygon motor was detected in the
lock state after started to rotate, within 0.6 sec.
it entered the unlock state..
-or-
After the polygon motor switched off, it did not
enter unlock state within 20 sec.

Development bias leak • High voltage supply board 4

391 B defective
A development bias leak signal was detected
for 200 ms. • Defective cartridge connection

Main motor error

• Main motor defective
500 B A main motor lock signal was not detected • Mechanical overload on the drive
within 700 ms after the main motor started to mechanism
rotate.

Fusing thermistor error

• Thermistor disconnected, defective
The fusing temperature did not rise higher than
20oC within 11 sec. after the main motor • Fusing lamp disconnected,
switched off. defective
541 A
-or- • Fuse blown

The fusing temperature was detected lower • Power supply board defective
than 0oC for over 1 sec. after the power relay • Fusing unit connected improperly
switched on.

Fusing temperature warm-up error • Thermistor defective

• Fusing lamp open
Just before reaching warm-up temperature,
the fusing temperature did not rise above • Fusing thermostat open
542 A
80oC within 17.5 sec. after the power relay • Power supply board Defective
switched on.
• Defective connection of the fusing
Note: unit

51
 4. Troubleshooting

• The machine starts to test the temperature

2 sec. after the machine powers on if the
machine temperature is above 45oC.
• If the machine temperature is below
45oC, the temperature is not sampled
until the machine temperature reaches
45oC.

Fusing overheat error – software

The fusing temperature was detected higher

than 245oC for longer than 200 ms while the
4 main motor was on or within 60 sec. after the • Fusing thermistor defective
543 A main motor switched off.
• Power supply board defective
-or-
The fusing temperature was detected higher
than 235oC for longer than 200 ms at any
other time.

Fusing lamp remains on • Fusing thermistor defective

The fusing lamp remained on longer than 12 • Power supply board defective
545 A
sec. after the fusing unit reached optimum • Defective connection of the fusing
temperature and the main motor switched off. unit

Unstable fusing temperature

During standby, the fusing temperature went • Fusing thermistor defective

below 60 °C twice or went above 60 °C three
• Power supply board defective
546 A times within 500 ms.
• Defective connection of the fusing
A 60°C increase in fusing temperature was unit
detected at five 1-sec. intervals within 60 to 90
sec. before reaching fusing temperature.

Zero cross signal error

• Power supply board defective
547 B Zero cross signals of wavelength 50-60 Hz • Defective mains power supply
were not detected within 5 sec after the fusing condition
relay switched on.

52
 Service Call Conditions

-or-
Zero cross interrupts did not issue at the
prescribed 1 sec. intervals.

Fusing unit jam

Three consecutive paper lag jams (paper

failed to arrive) were detected in the fusing
unit. • Fusing unit installed incorrectly

-or- • Fusing unit defective

559 A During printing of the 1st side during
duplexing, the paper did not arrive at the 4
duplex entrance sensor three times.

Note: SP1913 determines whether SC559 is issued. The default is off. SC559 is not issued
after three consecutive jams in the paper unit. If SP1913 is set to on, turning the machine
power off/on does not reset the jam counter.

Fan motor error

• Fan motor disconnected, defective
The machine detected an error in the fusing
590 B unit fan or the PSU fan. Either or both fan • Fan motor harness loose, broken,
motors started to rotate within 10 sec. after defective
power on.

Communication error - duplex unit

• Defective connection between engine
The engine board could not communicate board and duplex unit
610 B with the duplex unit. (The duplex unit did not • Engine board defective
respond within 1 sec. to a status request.)
• Duplex control board defective
Note: This SC is logged, not displayed.

Key/card counter device error 3

634 B The backup battery of the counter device
• Replace the RAM backup battery.
RAM is low.

635 B Key/card counter device error 4

53
 4. Troubleshooting

After installation of the device a message • Device control board defective

alerts user to a battery voltage abnormal • Device control board backup battery
error. defective

Communication error – GAVD I2C

The engine board detected an unknown device

on the I2C I/F bus (internal bus on the engine
650 B control board). • Engine board defective
The engine board detected an I2C I/F bus error.
The number of devices connected to the I2C bus
4 exceeded 12.

Communication error – FCI I2C

The engine board detected an unknown device

on the I2C I/F bus (internal bus on the engine
621 B control board). • Engine board defective
The engine board detected an I2C I/F bus error.
The number of devices connected to the I2C bus
exceeded 12.

Communication error – FCI I2C

The engine board detected an unknown device

on the I2C I/F bus (internal bus on the engine
651 B control board). • Engine board defective
The engine board detected an I2C I/F bus error.
The number of devices connected to the I2C bus
exceeded 12.

NVRAM Error

669 A The NVRAM was not connected at power • NVRAM connected improperly
on, or read/write operations on the
NVRAM failed. • NVRAM missing

54
 Service Call Conditions

Engine startup error

• Connections between BCU and

The BCU failed to respond with the controller board are loose,
670 D
prescribed time when the machine was disconnected, or damaged
turned on. • Replace the BCU
• Replace the controller board

Controller startup error

After power on, the line between the • Controller stalled

672 D controller and the operation panel did not • Controller installed incorrectly 4
open for normal operation. • Controller board defective
After normal startup, communication with • Operation panel harness
the controller stopped. disconnected or defective

Fatal kernel error

• System program defective

Due to a control error, a RAM overflow
occurred during system processing. • Controller board defective
One of the following messages was • Optional board defective
displayed on the operation panel.
• Replace controller firmware
819 C
0x696e init died

0x766d vm_pageout: VM is full

4361 Cache Error

Other

For more details about this SC code error, execute SP5990 to print an SMC report so you can read the
error code. The error code is not displayed on the operation panel.

Self-Diagnostic Error: CPU

• Controller board defective
820 D The central processing unit returned an error during the • Software defective
self-diagnostic test.

55
 4. Troubleshooting

Self-diagnostic error 2: ASIC

The ASIC provides the central point for the

821 D control of bus arbitration for CPU access,
for option bus and SDRAM access, for • ASIC (controller board defective)
SDRAM refresh, and for management of
the internal bus gate.

For more details about this SC code error, execute SP5990 to print an SMC report so you can read the
error code. The error code is not displayed on the operation panel.

822 B Self-diagnostic error 3: HDD

4 Check performed when HDD is installed:
HDD device busy for over 31 s. • HDD defective
After a diagnostic command is set for Sthe • HDD harness
3003 HDD, but the device remains busy for over 6 disconnected, defective
s.
• Controller board defective
A diagnostic command is issued to the HDD
device but the result is an erro

No response to the self-diagnostic command

3004 • HDD defective
from the ASIC to the HDDs

Self-diagnostic Error: NIC

• Network interface board defective
823 B The network interface board returned an • Controller board defective
error during the self-diagnostic test.

Self-diagnostic error 4: NVRAM

• NVRAM defective
824 D NVRAM device does not exist, NVRAM • Controller board defective
device is damaged, NVRAM socket
damaged • NVRAM backup battery exhausted
• NVRAM socket damaged

• Make sure NVRAM is seated correctly

Self-diagnostic Error: NVRAM/ in its socket
826 D Optional NVRAM • Replace the NVRAM on the controller
board

56
 Service Call Conditions

The NVRAM or optional NVRAM

returned an error during the self-
diagnostic test.

Self-diagnostic Error: RAM

• Update controller firmware again
827 D The resident RAM returned a verify error • Replace RAM DIMM
during the self-diagnostic test.

Self-diagnostic error 7: ROM

4
Measuring the CRC for the boot
monitor and operating system program • Software defective
828 D results in an error.
• Controller board defective
A check of the CRC value for ROMFS
of the entire ROM area results in an • ROM defective
error.

For more details about this SC 833, SC834 error, execute SP5990 to print an SMC report so you can
read the error code. The error code is not displayed on the operation panel. The additional error codes
(0F30, 0F31, etc. are listed in the SMC report.

Self-diagnostic Error: Optional RAM

• Replace the optional memory board
829 B The optional RAM returned an error during • Controller board defective
the self-diagnostic test.

Self-diagnostic Error: Clock Generator

838 D A verify error occurred when setting data • Replace the controller board
was read from the clock generator via the
I2C bus.

IEEE 1394 I/F error

851 B • NIB (PHY), LINK module defective;

Driver setting incorrect and cannot be change the Interface Board
used by the 1394 I/F.
• Controller board defective

57
 4. Troubleshooting

Wireless LAN Error 1

During machine start-up, the machine can get

853 B access to the board that holds the wireless LAN, • Wireless LAN card missing (was
but not to the wireless LAN card (802.11b or removed)
Bluetooth).

Wireless LAN Error 2

During machine operation, the

4 854 B machine can get access to the board

that holds the wireless LAN, but not to • Wireless LAN card missing (was removed)
the wireless LAN card (802.11b or
Bluetooth).

Wireless LAN error 3

855 B An error was detected on the wireless • Wireless LAN card defective
LAN card (802.11b or Bluetooth). • Wireless LAN card connection incorrect

Wireless LAN error 4

856 B An error was detected on the wireless • Wireless LAN card defective
LAN card (802.11b or Bluetooth). • PCI connector (to the mother board) loose

USB I/F Error

857 B The USB driver is not stable and caused • Bad USB card connection
an error. • Replace the controller board

HDD startup error at main power on

HDD is connected but a driver error is • HDD is not initialized

860 B detected.
• Level data is corrupted
The driver does not respond with the
status of the HDD within 30 s. • HDD is defective

861 D HDD re-try failure

58
 Service Call Conditions

At power on the HDD was detected.

• Harness between HDD and controller
Power supply to the HDD was
board disconnected, defective
interrupted after the system entered the
energy save mode, but after the HDD • HDD power connector disconnected
was awakened from the energy save • HDD defective
mode it did not return to the ready
• Controller board defective
status within 30 sec.

HDD data read failure

• HDD defective 4
863 D The data written to the HDD cannot be Note: If the bad sectors are generated at the
read normally, due to bad sectors image partition, the bad sector information is
generated during operation. written to NVRAM, and the next time the HDD
is accessed, these bad sectors will not be
accessed for read/write operation.

HDD data CRC error

864 D During HDD operation, the HDD cannot respond to

an CRC error query. Data transfer did not execute • HDD defective
normally while data was being written to the HDD.

HDD access error

865 D HDD responded to an error during operation for a
• HDD defective.
condition other than those for SC863, 864.

SD card error 1: Confirmation

The machine detects an electronic license error in the application on the SD card in the
866 B controller slot immediately after the machine is turned on. The program on the SD card
contains electronic confirmation license data. If the program does not contain this license
data, or if the result of the check shows that the license data in the program on the SD
card is incorrect, then the checked program cannot execute and this SC code is displayed.

• Program missing from the SD card

• Download the correct program for the machine to the SD card

59
 4. Troubleshooting

SD card error 2: SD card removed

867 D The SD card in the boot slot when the

• Insert the SD card, then turn the machine
machine was turned on was removed
off and on.
while the machine was on.

SD card error 3: SC card access

• SD card not inserted correctly

868 D • SD card defective

An error occurred while an
SD card was used. • Controller board defective

4 • Note: If you want to try to reformat the SC card, use

SD Formatter Ver 1.1.

Address book data error

• HDD defective.
Address book data on the hard disk was
• Initialize the HDD with SP5832. If
detected as abnormal when it was accessed
this does not solve the problem,
B from either the operation panel or the
870 replace the HDD and initialize with
network. The address book data cannot be
SP5832.
read from the HDD or SD card where it is
stored, or the data read from the media is Note: If you turn off the machine while the
defective. HDD is being accessed, this can damage
the HDD.

HDD mail receive data error

The machine detected that the HDD • HDD defective.

was not operating correctly at power
on. • Initialize the HDD with SP5832. If this does
872 B not solve the problem, replace the HDD
The machine detected that the HDD and initialize with SP5832.
was not operating correctly (could
neither read nor write) while Note: If you turn off the machine while the HDD
processing incoming email is being accessed, this can damage the HDD.

HDD mail send data error

873 B An error was detected on the HDD
• HDD defective.
immediately after the machine was

60
 Service Call Conditions

• Initialize the HDD with SP5832. If this does

not solve the problem, replace the HDD
turned on, or power was turned off and initialize with SP5832.
while the machine used the HDD.
Note: If you turn off the machine while the HDD
is being accessed, this can damage the HDD.

Delete All error 1: HDD

A data error was detected for the • Turn the main switch off/on and try the
HDD/NVRAM after the Delete All operation again.
874 D option was used. • Install the Data Overwrite Security Unit
Note: The source of this error is the
Data Overwrite Security Unit B660
again. For more, see section “1.
Installation”.
4
running from an SD card. • HDD defective

Delete All error 2: Data area

An error occurred while the machine

875 D deleted data from the HDD.
• Turn the main switch off/on and try the
Note: The source of this error is the operation again.
Data Overwrite Security Unit B660
running from an SD card.

876 D Log data abnormal

An error was detected in the handling • Software error. Update the firmware
of the log data at power on or during • NVRAM defective
machine operation. This can be caused
• HDD defective
by switching the machine off while it is
operating.

File Format Converter (MLB) error

880 B A request to get access to the MLB was
• MLB defective, replace the MLB
not answered within the specified time.

900 D Electrical total counter error

61
 4. Troubleshooting

• NVRAM incorrect type

The total counter contains something • NVRAM defective
that is not a number. • NVRAM data scrambled
• Unexpected error from external source

Printer error 1

920 B An internal application error was • Software defective; turn the machine off/on, or
detected and operation cannot change the controller firmware
continue. • Insufficient memory

4
Software error 1

990 D The software performs an unexpected

function and the program cannot Software defective, re-boot*1
continue.

Software error 2

The software performs an unexpected

991 C function. However, unlike SC990,
Software defective, re-boot*1
recovery processing allows the
program to continue.

*1: In order to get more details about SC990 and SC991:

1. Execute SP7403 or print an SMC Report (SP5990) to read the history of the 10 most recent logged
errors.
2. If you press the zero key on the operation panel with the SP selection menu displayed, you will see
detailed information about the recently logged SC990 or SC991, including the software file name,
line number, and so on. 1) is the recommended method, because another SC could write over the
information for the previous SC.

Model information error

995 A The CPM information sent from the • Engine firmware not installed correctly
controller to the engine immediately after
power on did not match the DIP SW settings.

62
 Error Messages

Error Messages
Here is a list of common error messages, a description of the problems, and their solutions. This is just a
reference information.

1st/2nd Message Problem/Solution

Cannot check, Signal in Ad hoc Disable Ad hoc in the Comm. Mode settings.

Duplexing prohibited from specified tray.

Cannot duplex Tray #/ Press Form
Cancel duplex mode
Feed or reset the Job
Press [Form Feed] or [Job Reset].
4
SD card contains a DOS (Data Overwrite Security) program
Cannot install from this SD card that has already been installed for another machine.
• Contact system administrator.

Automatic certificate renewal has failed.

Certificate auto renewal failed
• Call your service provider.

The paper size/paper type settings in the application program

and printer driver do not match.
Change Setting • Change the paper type on the paper type setting menu
Tray #/Paper Size:, Paper Type: on the machine operation panel
• Push [Form Feed]
• Cancel the print job.

The paper size/paper type settings in the application program

and printer driver do not match.
Do one of the following:
Change Setting • Load the tray with the correct paper
Tray #/ Paper Size:, Paper Type: • Change the paper size using the dial or the special paper
size setting menu on the operation panel.
• Push [Form Feed]
• Cancel the print job.

The duplex unit cover is open.

Close Duplex Unit Cover
• Close the duplex unit cover.

The front cover is open.

Close Front Cover
• Close the front cover.

63
 4. Troubleshooting

1st/2nd Message Problem/Solution

The paper output tray cover or the rear cover is open, or both
Close Rear/Paper Exit Cover covers are open.
• Check the covers, make sure they are closed.

DHCP has been enabled to assign network addresses of: IP

address, subnet mask, gateway address.
DHCP assigned, Cannot change
• Disable DHCP in host interface network setup to change
any of these addresses.

Number of hex characters entered for the WEP key is incorrect.

Error: Enter 10, or 26 Characters
4 • Enter correct number of characters.

Number of ASCII characters entered for the WEP key is

Error: Enter 5, or 13 Characters incorrect.
• Enter correct number of characters.

Machine detected an Ethernet error.

Hardware Problem, Ethernet
• Replace controller board.

Machine identified a HDD Board error.

Hardware Problem, HDD
• Replace HDD board.

Machine detected an optional RAM error.

Hardware Problem, Option RAM
• Replace optional RAM.

Machine failed self-diagnostic test due to a loop back error.

Hardware Problem, Parallel I/F • If parallel I/F is in use, replace the IEEE1284 interface
board.

Problem with machine font file.

Hardware Problem, Printer Font
• Replace print module.

Machine detected a USB I/F board error.

Hardware Problem, USB
• Replace the USB I/F board.

Access to the IEEE 802.11b board was possible, but an error

has been detected.
Hardware Problem, Wireless Board Machine can access IEEE802.11b board but an error was
detected.
• Confirm that the board is installed correctly.

64
 Error Messages

1st/2nd Message Problem/Solution

Machine failed to access IEEE 802.11b board.

Hardware Problem, Wireless Card
• Confirm that the board is installed correctly.

Machine has received spurious data.

Invalid Data, Power Off On
• Turn the printer off/on.

The invalid password was entered and Locked Print or Saved

File Print is not applicable.
Invalid password entered, Locked Print or Saved File Print
Invalid Password, Try again cannot apply.
Printer displays this message for 4 sec., then returns to previous 4
display.
• Enter correct password.

Size of paper selected does not match size selected with dial
on paper tray.
Load Correct Size Paper/ Paper Size:, • Use the dial to select the correct paper size.
Paper Type:
-or-
• Press [Form Feed].

The specified tray is out of paper.

Load Paper: Tray# or Form Feed
• Load paper in the specified tray.

The operation panel has been digitally locked, settings cannot

Menu Protected, Cannot change be changed. Message displays for 5 sec., returns to previous
display.

Misfeed: Duplex Check paper size/

Paper fed from bypass tray jammed in duplex unit.
Open Duplex Unit cover

Misfeed: Internal, Check paper size/

Paper fed from bypass tray jammed in duplex unit.
Open Front Cover

Misfeed: Ppr, Exit Check paper size/

Paper fed from bypass tray jammed in duplex unit.
Open Paper Exit Cover

Misfeed: Ppr. Tray, Check paper size/

Paper is jammed in the duplex unit.
Pull out Tray

No files available for deleting or printing. This error displays

No Files exist
for 3 sec., then machine returns to previous display.

65
 4. Troubleshooting

1st/2nd Message Problem/Solution

Requested paper size does not match dial setting on the paper
Press # to continue/ Paper Size:, Paper tray.
Type:
• Press [#] to start printing.

Proxy user name and password are incorrect.

Proxy User Name, Password error • Change current user name and password to the correct
user name and password.

1) Proxy address port No. is invalid, 2) proxy is not active, 3)

invalid center URL is set, 4) center is not active, 5)
4 Proxy setting or connection error
proxy is not set.
• Check all proxy settings.

Cannot communicate with remote communication gate.

RC Gate, Connection error • Check printer connection.
• Check remote communication gate.

The printer is waiting for updated data. The image file will be
downloaded from an Internet Web site. The image data will
ROM Update, Waiting for Data overwrite previous ROM , engine firmware, PS DIMM, and
other data on the machine.
• No action required.

The printer is receiving updated data.

ROM Update:, Waiting for Data
• No action required.

Paper is jammed under the paper exit cover.

Remove Misfeed Duplex Unit/ Open • Remove and re-install the duplex unit.
Duplex Unit cover • Remove any jammed paper from the duplex unit and
under the rear cover.

Paper is jammed in the specified input paper feed tray.

Remove Misfeed Internal Path/ Open
• Open the front and rear cover.
Front Cover
• Remove jammed paper.

Remove Misfeed Paper Exit Cover/ Paper is jammed in the specified input paper tray.
Open Paper • Open the front and rear cover
Exit Cover • Remove jammed paper.

66
 Error Messages

1st/2nd Message Problem/Solution

Paper is jammed in the specified input paper tray.

Remove Misfeed Paper Tray/ Pull out • Remove paper from the input paper tray.
Tray • Reload paper.
• Open and close front cover to extinguish message.

The standard output tray is full.

Remove Paper Standard Tray
• Remove paper from output tray.

It is time to replace: feed roller, transfer unit, fusing unit,

Replace Maintenance Kit
development unit.
4
Replace Print Cartridge Print cartridge requires replacement.

Replace Print Cartridge Print cartridge requires replacement (out of toner).

Replace Print Cartridge Print cartridge requires replacement (used toner tank full).

The print cartridge is out of toner or has reached the end of its
Replace Print Cartridge soon
service life. Print cartridge requires replacement.

Fusing unit not set correctly, or incorrect type installed.

Reset Fusing Unit correctly • Check the type of fusing unit installed.
• Confirm that unit is installed correctly.

AIO unit not installed or is not installed correctly.

Reset Print Cartridge • Insert AIO.
• Check that it is inserted properly.

Specified paper input tray is not set correctly. (Current resident

Reset Tray # or Form Feed printer languages only).
• Set input tray correctly.

Actual paper type and size do not match the paper tray size
and type setting.
• Load the indicated tray with the correct paper.
Reset the Job or Form Feed/ Paper
• Or, change the paper size using tray dial or operation
Size:, Paper Type:
panel.
• Or, push [Form Feed] to print on current paper.
• Or, cancel job.

67
 4. Troubleshooting

1st/2nd Message Problem/Solution

Authentication from the SD card failed.

SD authentication failed
• Turn the machine off/on.

SD card not set, Contact admin. The SD card for DOS is not set.

This message confirms that no ID has been entered. Enter

SSID not entered
correct ID

Supply order Call for supply order has failed.

failed. • Confirm the setting of @Remote.

4 Update Mode Err, Power Off On

The printer has failed to restart the update.
• Turn the machine off/on.

68
 General Troubleshooting

General Troubleshooting
Image Adjustment

Registration Adjustment
The registration is adjusted in the user mode (“Maintenance-Registration”). For details, see the Printer
Reference operation manual.

Parallelogram Image Adjustment

4

Do the following procedure if a parallelogram is printed while adjusting the printing registration using a
trimming pattern.

• Use the scanner positioning pin (P/N: A0069104) for this adjustment.
1. Remove the upper cover (See "Upper Cover")
2. Put a positioning pin in one of the holes
3. Loosen four screws and move the laser unit.
4. Tighten the laser unit.
5. Print the trimming area pattern to check the image. If it is still the same, repeat steps 3 to 5.

Electrical Defects

Sensors

69
 4. Troubleshooting

• The "CN" numbers describe the connector number on the engine board.

CN Component Condition Symptom

The Paper Jam indicator will light whenever a

Open
print is made.
17-5 Paper Exit
The Paper Jam indicator lights even if there is
Shorted
no paper.

The paper overflow message is not displayed

Open
even when a paper overflow condition exists.
4 17-8 Paper Overflow
Shorted The paper overflow message is displayed.

The Paper Jam indicator will light whenever a

Open
print is made.
6-A2 Registration
The Paper Jam indicator lights even if there is
Shorted
no paper.

The Paper End indicator lights even if paper is

Open
placed in the 1st paper tray.
6-A5 Remaining paper sensor 1
The Paper End indicator does not light even if
Shorted
there is no paper in the 1st paper tray.

Open The machine cannot determine the paper

6-A8 Remaining paper sensor 2
Shorted near-end condition properly.

High Toner near-end (toner end) is not detected.

4-3 Toner End
Low The add toner message is displayed.

Switches

• The "CN" numbers describe the connector number on the engine board (except for the main switch).

CN Component Condition Symptom

103-1.3 (PSU 120V) Open The machine does not turn on.
Main
101-1.2 (PSU 230V) Shorted The machine does not turn off.

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 General Troubleshooting

The Front Cover Open message is not

Open displayed even if the front cover is
Front Cover opened.
11-1
Safety The Front Cover Open message is
Shorted displayed even if the front cover is
closed.

The Rear Cover Open message is not

Open displayed even if the rear cover or
Rear Cover paper exit cover is opened.
18-3
Safety The Rear Cover Open message is
Shorted displayed even if the rear cover or 4
paper exit cover is closed.

Fuses
North America

Fuse Current Voltage

FU1 15.0 A AC 100V/120V

FU2 5.0 A AC 100V/120V

FU3 4.0 A DC 5V

FU4 4.0 A DC 5V

Europe

Fuse Current Voltage

FU1 6.3 A AC 220V-240V

FU2 3.15 A AC 220V-240V

FU3 4.0 A DC 5V

FU4 4.0 A DC 5V

Skew Adjustment

Follow the instructions in this flowchart to correct image skew.

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 4. Troubleshooting

Streaks in the Sub Scan Direction

If you see streaks or lines at a regular interval in the sub scan direction:
1. Measure the width of the interval between the streaks.
2. Identify the component in the table below that is causing the problem (based on the size of the
measured interval), then inspect that component.

Interval Width (approx.) Check:

94 mm OPC Drum (diameter 30 mm)

50 mm Transfer Roller (diameter 16 mm)

105 mm Fusing Roller (diameter 33 mm)

100 mm Pressure Roller(diameter 32 mm)

Miscellaneous Problems

Here is a summary of some problems, what causes them, and how they can be solved.

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 General Troubleshooting

Problem Probable Cause/Solution

Black spots at approximately 94 mm AIO is defective, transfer roller is dirty.

intervals. • Replace AIO
• Clean the transfer roller

Spurious noise during printing Relay clutch defective.

• Replace relay clutch

Vertical positioning of printed image is Registration clutch defective

not consistent (sub scan direction) • Replace registration clutch

Multiple vertical stripes appear in areas NIC defective 4

of black coverage • Replace NIC

Entire page appears gray, text appears Synchronization defective.

light and enlarged • Replace main (engine) board

Frequent paper jams, or message Registration sensor defective, registration sensor actuator
prompts to load correct paper size and defective. (High usage can foul the actuator with paper dust.)
type. • Replace registration sensor
• Replace registration sensor actuator

HDD unit not recognized The HDD unit of another machine cannot be used.
• Replace the HDD unit with the new HDD.

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 4. Troubleshooting

74
5. Service Tables

Service Program Mode

• Before calling for service, first, confirm that there is no print data in the printer buffer (the Data-in LED
should not be lit or blinking). If the LED is blinking, this means there is data in the buffer. Wait until all
data has been printed.

Service Program Mode: Overview

Entering the Service Mode

5

There are two ways to enter the service mode.

Method 1: Fast Start (Power Off)
Use this method to open the SP mode when you are turning the machine’s power on. This method bypasses
the warm-up time.
1. Hold down [On Line] and [Escape] together, then turn the machine on.
2. Hold down both keys until “1. Service Menu” appears on the display.
Method 2: Normal Start (Power On)
Use this method to enter the SP mode with the machine on.

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 5. Service Tables

1. With the machine on, press [] [] together and hold them down for about 5 sec.
2. Press [Enter]. "1. Service Menu" appears on the screen.

Setting a Service Program

1. Enter the service program mode as explained above.
2. The setting that appears on the display is the current setting.
Select the required setting using the “Up/Down arrow” keys,
3. Press the [Enter] key. The previous value remains if the [Enter] key is not pressed.

Exiting Service Mode

Select “3. End” from the service mode main menu, then press the “Enter” key.

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 Printer Controller Service Mode

Printer Controller Service Mode

Service Mode Menu ("1. Service Menu")

SPMode Description Function

Adjusts bit switch settings.

1001 Bit switch
Note: Currently the bit switches are not being used.

1003 Clear Setting Initializes settings in the “System” menu of the user mode.

Prints the service summary sheet (a summary of all the controller

1004 Print summary
settings).

1005 Disp Version Displays the version of the controller firmware. 5

Bit Switch Programming

Currently, the bit switches are not being used.

1. Enter the sp mode, select “Service Menu”, then press [Enter] twice.
2. Select #1, #2, #3, or #4 for the desired bit switch, then press [Enter].
• [] []: Move to the next switch.
3. Adjust the bit switch using the following keys.
• [] []: Move to the next bit.
• [Escape]: Exit without saving changes.
• [Enter]: Exit and save changes.
• The left digit on the display is bit 7 and the right digit is bit 0.
4. Press [Enter] to save changes and exit.

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 5. Service Tables

Printer Engine Service Mode

Service Mode Table

Notation What it means

Example: [-9 to +9/+3.0/0.1 mm step]. The setting can be adjusted in

[range/default/step] the range ±9, value reset to +3.0 after an NVRAM reset, and the value
can be changed in 0.1 mm steps with each key press.

DFU Denotes "Design or Factory Use". Do not change this value.

SP1-xxx: Feed
5
Lead Edge Regist Leading Edge Registration

Adjusts the printing leading edge registration for feeding from the trays and duplex tray
1001 using the trimming area pattern (SP2-902 No.12).
Push [] or [] to select the settings (plus or minus).
The specification is 4±2 mm

1001 001 Bypass Tray Plain

1001 002 Bypass Tray Thick

1001 003 Main Tray Plain

[-40 to +40/0/1]
1001 004 Main Tray Thick

1001 005 Optional Tray

1001 006 Duplex

Side to Side Reg Side-to-Side Registration

Adjusts the printing side-to-side registration from the 1st paper feed station using the
1002 trimming area pattern (SP2-902 No.12).
Push [] or [] to select the settings (plus or minus).
Specification: 0 ±2.0 mm.

1002 001 1st Tray [-40 to +40/0/1]

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 Printer Engine Service Mode

1002 002 2nd Tray

1002 003 3rd Tray

1002 004 Bypass Tray

1002 005 Duplex

Regist sag Registration Buckle Adjustment

1003 Adjusts the relay clutch timing at registration. Relay clutch timing determines the amount
of paper buckle at registration. (A "+" setting causes more buckling.)

1003 001 Cassette [–8 mm to+8 mm/0/2 mm step]

1003 002 Multi Tray [–8 mm to+8 mm/0/2 mm step]

1003 003 Duplex Tray [–8 mm to+8 mm/0/2 mm step] 5

Fusing control Normal, Phase control

Use phase control if the room lights flicker when the fusing lamp starts.
1104 Off: Normal
On: Phase Control
Defaults: NA Off (Normal), EU On (Phase Control)

Fusing Temp DFU

1105
Adjusts the fusing temperatures for printing and standby mode.

Adjusts the fusing temperature for printing on normal paper.

1105 001 Fusing Temp
[150 to 195/180/5 deg.]

Adjusts the fusing temperature for standby mode.

1105 002 Fusing T Stand
[140 to 185/168/1 deg.]

1106 Fusing T Disp(lay)

Displays the current fusing temperature.

1902 OHP Clutch Rt OHP Clutch Rotations

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 5. Service Tables

Selects the number of rotations for the bypass feed roller when the paper type is set for
"Transparencies". Change this setting to "2" if jams occur frequently when feeding
transparencies from the bypass tray.
1 = 1 rotation, 2 = 2 rotations

Fusing Start DFU

[Roller Turn / Normal]

Roller Turn: Warms up the fusing unit for 20 sec. just after the power switch has been
1910 turned on or when the machine warms up from energy saver mode.
Normal: There is no 20 sec. warm-up period. However, just after the main power switch
is turned on, the motor rotates to clean the drum.
Normal, Roller Turn
5
Curl Control

Thin paper has a tendency to jam or wrinkle, especially during duplex printing. When
this SP code is switched on:
• The machine ignores the fusing temperature set for SP1105.
1911 • When the machine is powered on or recovers from the low power mode the machine
requires about 20 sec. to warm up (this is longer than normal).
[0 to 1/0/1]
0: Normal
1: Curl Control

1913 SC559 Detect Fusing Jam SC Setting

This SP setting determines whether SC559 is issued after three paper late jams occur in
the fusing unit. After this SP code is turned on, a counter monitors the number of paper
late jams that occur in the fusing unit. After the 3rd occurrence of a fusing jam, SC559 is
issued and the machine cannot be used until the service technician releases the error.
Note: Switching the machine off/on does not reset this jam counter. The counter is reset
after the cause of the jam has been removed and a sheet of paper successfully passes
the fusing exit sensor.
[0 to 1/0/1]
0: No
1: Yes

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 Printer Engine Service Mode

1916 Idle Rotation (For Taiwan model)

[0 or 1 / 0 / -]
0: Rotates (less than 15°C)
1916 001 Mode Setting
1: Rotates (always)
The machine operates the fusing idle rotation before first printing.

[3 to 20 / 15 / 1]
1916 002 Time Setting This SP Sets the fusing idle rotation time. The condition for the
operation is followed SP1916-001.

SP2-xxx: Drum

Charge Rol Bias DFU 5

2001 Adjusts the voltage applied to the charge roller for printing.
[-2000 to 1000/–1670/10V step]

Mainscan Mag Main Scan Magnification

2112 Adjusts the main scan magnification.

[-0.5% to 0.5%/0/0.1% step]

Subscan Mag Sub Scan Magnification

2113 Adjusts the sub scan magnification.

[-0.5% to 0.5%/0/0.1% step]

Developer Bias

2201 Adjusts the development bias for printing.

[200 to 800/750V/10V step] DFU

Toner End Count

2213 Adjusts the number of prints the machine can make after it detects toner near-end.
[50 to 200/200/50 sheets/step]

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 5. Service Tables

Transfer Curr Transfer Current

2301 Adjusts the correction current applied to the transfer roller.

[-2 to +4/0/2 mu A/step]

Test Pattern

Selects a printer test pattern.

1. After selecting the pattern, the display automatically goes to SP 5902.
2. Use SP 5902 to print either one test pattern (5902-1) or more than one pattern.
(5902-2).
3. Reset SP 2902 to "Not Specified" after printing the test pattern.
Note: If SP2902 is not reset to "Not Specified", the pattern will continue to print on every

5 page of every page printed by the operator.

Pattern
2902 Not Specified

Checker Flag

Cross-Stitch

2Dot Argyle (Use for SP1001, SP1002)

1Dot Argyle

2Dot Trim

2Dot Grid

1Dot Grid

Thermistor Adj DFU Thermistor Adjustment

2910 If this is "Yes", the machine automatically adjusts the charge roller voltage and transfer
current in response to the temperature in the machine.
[Yes/ No]

Waste Toner Cnt Used Toner Count

2980
Displays the waste toner count.

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 Printer Engine Service Mode

SP3-xxx: Process

Cartridge Stop

Determines whether the machine stops printing after the cartridge counter reaches a set
number of main motor rotations.
3923
[No/Yes]
No: Does not stop after the number of rotations is exceeded.
Yes: Stops after the number of rotations is exceeded.

3924 Toner End Sensor

Threshold adjustment for toner near-end detection.

3924 001 Toner Near-end
[100 to 1000/200/100 ms step]
5
Threshold adjustment for toner end detection.
3924 002 Toner End
[100 to 1000/550/100 ms step]

Prevention of fi Prevention of Filming

No, Yes
If set to "Yes": This is done every 50 prints, for 0.2 s, to lubricate the cleaning blade. The
charge roller voltage is cut, and toner is transferred to the cleaning blade. If the 50-print
3926 interval is reached during a job, printing stops and this process is done.
Set this to yes to prevent the following:
• Grey banding parallel to the paper feed direction
• Cleaning blade flipping due to friction between blade and drum
• Noise due to friction between blade and drum

TonerEndJudg

This SP code determines whether the machine disables printing when the machine detects
toner end.
• Even when toner end is detected, there is a small amount of toner left in the AIO. If
3927 a user wants to print with the AIO until all toner is used up, then set this SP to 1. But
then, there is no toner end detection, and the user must watch the print quality and
change the AIO when prints become too pale.
[0 to 1/0/1]
0: Yes (Printing stops when toner end is detected.)

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 5. Service Tables

1: No (Printing can continue even after toner end is detected.)

SP5-xxx: Mode

mm/inch Display Selection

Selects the unit of measurement.

5024
After selection, turn the main power switch off and on.
0: Europe/Asia (mm), 1: North America (inch)

Toner Refill Displ Toner Refill Detect Display

This SP switches on/off the message that prompts the operator when it is necessary to
5 5051 replenish toner in the machine.
0: enable (Message displayed (Default))
1: disable (Message not displayed)

Display IP add Display IP Address

Switches the banner display of the IP address off and on.

[0 to 1/0/1] 0= No, 1= Yes
5055
For example, if this SP is switched on, the IP address will be displayed below "Ready"
while the printer is in standby mode:
Ready
169.254.187.055

5302 Set Time

Time Difference

Sets the time clock for the local time. This setting is done at the factory before delivery.
The setting is GMT expressed in minutes.
[–1440 to 1440 / - / 1 min.]
002 Japan: +540 (Tokyo)
NA: -300 (NY)
EU: +60 (Paris)
CH: +480 (Peking)
TW: +480 (Taipei)

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 Printer Engine Service Mode

AS: +480 (Hong Kong)

KO: +540 (Korea)

Summer Time

Lets you set the machine to adjust its date and time automatically with the change to
Daylight Savings time in the spring and back to normal time in the fall. This SP lets you
set these items:
Day and time to go forward automatically in April.
Day and time to go back automatically in October.
Set the length of time to go forward and back automatically.
The settings for 002 and 003 are done with 8-digit numbers:

Digits Meaning
5
Month. 4: April, 10: October (for months 1 to 9, the first digit of 0 cannot
1st, 2nd be input, so the eight-digit setting for 002 or 003 becomes a seven-digit
setting)

3rd Day of the week. 0: Sunday, 1: Monday

5307 The number of the week for the day selected at the 3rd digit. If "0" is
4th selected for "Sunday", for example, and the selected Sunday is the start
of the 2nd week, then input a "2" for this digit.

The time when the change occurs (24-hour as hex code).

5th, 6th
Example: 00:00 (Midnight) = 00, 01:00 (1 a.m.) = 01, and so on.

7th The number of hours to change the time. 1 hour: 1

If the time change is not a whole number (1.5 hours for example), digit 8
8th
should be 3 (30 minutes).

Enables/disables the settings for 002 and 003.

[0 to 1/1]
001 Setting
0: Disable
1: Enable

003 Rule Set (Start) The start of summer time.

004 Rule Set (End) The end of summer time.

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 5. Service Tables

UCodeCtrClr User Code Count Clear

5404 Clears the counts for the user codes assigned by the key operator to restrict the use of
the machine. Press [#Enter] to clear.

PM Alarm

[0 to 9999/0/1 step]
5501
0: Alarm off
1 to 9999: Alarm goes off when Value (1 to 9999) ≥ PM counter

Jam Alarm

Sets the alarm to sound for the specified jam level (document misfeeds are not included).
5 [0 to 3/3/1 step]
5504 0: Zero (Off)
1: Low (2.5K jams)
2: Medium (3K jams)
3: High (6K jams)

Error Alarm DFU

5505 Sets the error alarm level.

[0 to 255/30/100 copies per step]

5507 Supply Alarm

Switches the control call on/off for the paper supply.

DFU
0: Off, 1: On
5507 001 Paper Supply Ala(rm) 0: No alarm.
1: Sets the alarm to sound for the specified number
transfer sheets for each paper size (A3, A4, B4, B5,
DLT, LG, LT, HLT)

When switched on this function informs the @Remote

supply center that the maintenance kit requires
5507 004 MaintenanceKit A servicing.
[OFF/ON]

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 Printer Engine Service Mode

When switched on this function informs the @Remote

supply center that the toner cartridge is almost empty
5507 009 Cartridge Alarm (near-end).
[OFF/ON]

5507 128 Interval: Others

5507 132 Interval: A3

5507 133 Interval: A4

5507 134 Interval: A5

The "Paper Supply Call Level: nn" SPs specify the
5507 141 Interval: B4 paper control call interval for the referenced paper
sizes. DFU
5507 142 Interval: B5
[00250 to 10000/1000/1 Step]
5507 160 Interval: DLT 5
5507 164 Interval: LG

5507 166 Interval: LT

5507 172 Interval: HLT

SC/Alarm Setting
5515* With @Remote in use, these SP codes can be set to issue an SC call when an SC error
occurs. If this SP is switched off, the SC call is not issued when an SC error occurs.

001 SC Call [0 or 1 / 1 / 1] 0: OFF 1: ON

002 Service Parts Near End Call

[0 or 1 / 0 / 1] 0: OFF 1: ON
003 Service Parts End Call

004 User Call

006 Communication Information Test Call [0 or 1 / 1 / 1] 0: OFF 1: ON

007 Machine Information Notice

008 Alarm Notice [0 or 1 / 0 / 1] 0: OFF 1: ON

009 Non Genuine Toner

[0 or 1 / 1 / 1] 0: OFF 1: ON
010 Supply Automatic Ordering Call

87
 5. Service Tables

011 Supply Management Report Call

Memory Clear
5801 Resets NVRAM data to the default settings. Before executing any of these SP codes, print
an SMC Report.

5801 001 All Initializes items 2 to 15 below.

Initializes all registration settings for the engine and process

5801 002 Eng Memory Clr
settings.

Initializes default system settings, SCS (System Control Service)

5801 003 SCS settings, operation display coordinates, and ROM update
information.

5 5801 004 IMH

Initializes the image file system.
(IMH: Image Memory Handler)

Initializes the automatic delete time setting for stored

5801 005 MCS documents.
(MCS: Memory Control Service)

Initializes the printer defaults, programs registered, the printer

5801 008 PRT
SP bit switches, and the printer CSS counter.

Deletes the Netfile (NFA) management files and thumbnails,

and initializes the Job login ID.
5801 010 WebService
Netfiles: Jobs to be printed from the document server using a
PC and the DeskTopBinder software

Initializes the system defaults and interface settings (IP

addresses also), the SmartNetMonitor for Admin settings,
5801 011 NCS WebStatusMonitor settings, and the TELNET settings.
(NCS: Network Control Service)

5801 014 DCS Setting Initializes the DCS (Delivery Control Service) settings.

5801 015 Clr UCS Setting Initializes the UCS (User Information Control Service) settings.

Initializes the MIRS (Machine Information Report Service)

5801 016 MIRS Setting
settings.

Initializes the CCS (Certification and Charge-control Service)

5801 017 CCS
settings.

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 Printer Engine Service Mode

5801 018 SRM Initializes information in non-volatile RAM.

5801 019 LCS Setting Initializes information in non-volatile RAM.

Free Run

The machine performs a free run.

5802 Press [#Enter] to start.
Press [#Enter] to stop.
Please note that the machine will not stop immediately after the [#Enter] key is pressed.

Input check

5803 Displays signals received from sensors and switches.

SP Modes other than those listed in this table, are not used in the machine.
5
Operation Panel Component Name

5803 001 Front Cover Front cover safety switch

5803 002 Main Moter CLK Main Motor Lock

5803 003 PollyMoter CLK Polygon Motor Lock

5803 005 Duplex Cover Duplex Unit cover switch

5803 006 Duplex UnitSet Duplex Unit

5803 007 Fuser UnitSet Fusing Unit

New Fusing Unit Detection

5803 008 Fuser New Note: The fusing unit included in maintenance kit has a
detection sensor. This SP displays the signal received from
new fusing unit after it has been replaced.

5803 011 Paper Full Sens Paper Overflow Sensor

5803 016 Regist Sens Registration Sensor

5803 017 Exit Sens Paper Exit Sensor

5803 018 Dplx Turn Sens Duplex Inverter Sensor

5803 019 Dplx Ent Sens Duplex Entrance Sensor

89
 5. Service Tables

5803 020 Dplx Exit Sens Duplex Exit Sensor

5803 021 Mlt PaperEnd Bypass paper sensor

5803 022 Tray1 PaperEnd Paper end sensor, Standard Tray

5803 023 Tray1 PSize Paper size switch, Standard tray

5803 024 Tray1 RestSens Remaining paper sensor-Standard tray

5803 026 Tray2 PaperEnd Paper end sensor, 1st Opt. Paper Tray

5803 029 Tray3 PaperEnd Paper end sensor, 2nd Opt. Paper Tray

5803 030 Tray3 PSize Paper size switch, 2nd Opt. Paper Tray

5803 031 Tray3 RestSens Remaining paper sensor, 2nd Opt. Paper Tray

5 5803 032 No2 Carry Sens Paper feed sensor, 1st Opt. Paper Tray

5803 033 No3 Carry Sens Paper feed sensor, 2nd Opt. Paper Tray

5803 034 Tray2 PSize Paper size switch, 1st Opt. Paper Tray

5803 036 Tray2 RestSens Remaining paper sensor, 1st Opt. Paper Tray

Output check

5804 Turns on electrical components individually for test purposes.

SP Modes other than those listed in this table, are not used in the machine.

Operation Panel Component Name

5804 001 Main Motor Main Motor

5804 002 Middle CL Relay Clutch

5804 003 Regist CL Registration Clutch

5804 005 No1 CL Paper Feed Clutch

5804 006 Multi SOL Bypass Feed Clutch

5804 011 Fan High Exhaust fan

5804 012 Fan Low Exhaust fan

5804 013 Fuser Re Fusing Lamp Relay

90
 Printer Engine Service Mode

5804 019 Poly + LD1 Both Polygon Motor + LD 1

5804 020 LD2 Compulsion Force Test LD 2

5804 021 Poly + LD Both Polygon Motor + LD 1 + LD 2

5804 022 Polygon Motor Polygon Motor

5804 023 Poly + LD Polygon Motor and Laser Diode

5804 026 No2 CL Paper Feed Clutch-1st Opt. Paper Tray

5804 027 Bank2 Motor Paper Tray Motor-1st Opt. Paper Tray

5804 028 No3 CL Paper Feed Clutch-2nd Opt. Paper Tray

5804 029 Bank3 Motor Paper Tray Motor-2nd Opt. Paper Tray

5804 041 Dplx Mt Normal Duplex Inverter Motor-forward 5

5804 042 Dplx Mt Revers(e) Duplex Inverter Motor-reverse

5804 043 Dplx Mt Long Duplex Transport Motor

5804 044 Dplx Split SOL Inverter Gate Solenoid

5804 047 Charge Bias

5804 048 Developer Bias

5804 049 Transfer Plus

5804 050 Transfer minus

Fusing Err Clr

5810 Resets an SC code for a fusing unit error.

After using this SP mode, turn the main switch off and on.

5811 Machine No. Sett DFU

Used to input the machine serial number. This is normally done at the factory.

Tel. No. Setting

5812 Use these SP modes to input service and support telephone numbers. Enter the number
and press [#Enter].

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 5. Service Tables

Use this to input the telephone number of the CE printed on the SP print
5812 1 Service
mode printout.

Use this to input the fax number of the CE printed on the SP print mode
5812 2 Fax Tel No.
printout.

5816 Remote Service

I/F Setting

Selects the remote service setting.

5816 001 [0 or 2 / 2 / 1 /step]
0: OFF (Remote service off)
2: Network (@Remote remote service on)
5 CE Call

Performs the CE Call at the start or end of the service.

[0 or 1 / 0 / 1 /step]
5816 002
0: Start of the service
1: End of the service
NOTE: This SP is activated only when SP 5816-001 is set to "2".

Function Flag

Enables or disables the remote service function.

5816 003 [0 to 1 / 0 / 1 /step]
0: Disabled
1: Enabled

SSL Disable

Uses or does not use the RCG certification by SSL when calling the RCG.
5816 007 [0 to 1 / 0 / 1 /step]
0: Uses the RCG certification
1: Does no use the RCG certification

RCG Connect Timeout

5816 008 Specifies the connect timeout interval when calling the RCG.
[1 to 90 / 10 / 1 second /step]

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 Printer Engine Service Mode

RCG Write Timeout

5816 009 Specifies the write timeout interval when calling the RCG.
[1 to 100 / 60 / 1 second /step]

RCG Read Timeout

5816 010 Specifies the read timeout interval when calling the RCG.
[1 to 100 / 60 / 1 second /step]

Port 80 Enable -

Enables/disables access via port 80 to the SOAP method.

5816 011 [0 or 1 / 0 / – ]
0: Disabled
1: Enabled 5
@Remote Service 1

Enables/disables @Remote service.

5816 012
[0 or 1 / 1 / – ]
0: Disabled, 1: Enabled

RCG-C Registed

This SP displays the embedded RCG installation end flag.

5816 021
0: Installation not completed
1: Installation completed

RCG-C Regist Det

This SP displays the external RCG installation status.

5816 022 0: External RCG not registered
1: External RCG registered
2: Device registered

Connect Type (N/M)

This SP displays and selects the embedded RCG connection method.

5816 023 [0 or 1 / 0 / 1 /step]
0: Internet connection
1: Dial-up connection

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 5. Service Tables

5816 061 Cert Expire Tim(ing) DFU Proximity of the expiration of the certification.

HTTP Proxy

This SP setting determines if the proxy server is used when the machine communicates
with the service center.
5816 062
[0 or 1 / 0 / 1 /step]
0: HTTP Proxy not used
1: HTTP Proxy used

HTTP Proxy (Host)

This SP sets the address of the proxy server used for communication between embedded
RCG-N and the gateway. Use this SP to set up or display the customer proxy server
5816 063 address. The address is necessary to set up embedded RCG-N.
5 Note: The address display is limited to 128 characters. Characters beyond the 128
character are ignored.
This address is customer information and is not printed in the SMC report.

Proxy Port Number

This SP sets the port number of the proxy server used for communication between
5816 064 embedded RCG-N and the gateway. This setting is necessary to set up embedded RCG-
N.
Note: This port number is customer information and is not printed in the SMC report.

Proxy/User Name

This SP sets the HTTP proxy certification user name.

5816 065 Note:

• The length of the name is limited to 31 characters. Any character beyond the 31st
character is ignored.
• This name is customer information and is not printed in the SMC report.

Proxy Password

This SP sets the HTTP proxy certification password.

5816 066 • The length of the name is limited to 31 characters. Any character beyond the 31st
character is ignored.
• This name is customer information and is not printed in the SMC report.

5816 067 Cert: Up State

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 Printer Engine Service Mode

Displays the status of the certification update.

0 The certification used by embedded RCG is set correctly.

The certification request (setAuthKey) for update has been received from the GW
1
URL and certification is presently being updated.

The certification update is completed and the GW URL is being notified of the
2
successful update.

The certification update failed, and the GW URL is being notified of the failed
3
update.

The period of the certification has expired and new request for an update is being
4
sent to the GW URL.

A rescue update for certification has been issued and a rescue certification setting
11
is in progress for the rescue GW connection. 5
The rescue certification setting is completed and the GW URL is being notified of
12
the certification update request.

The notification of the request for certification update has completed successfully,
13 and the system is waiting for the certification update request from the rescue GW
URL.

The notification of the certification request has been received from the rescue GW
14
controller, and the certification is being stored.

The certification has been stored, and the GW URL is being notified of the successful
15
completion of this event.

The storing of the certification has failed, and the GW URL is being notified of the
16
failure of this event.

The certification update request has been received from the GW URL, the GW URL
17 was notified of the results of the update after it was completed, but an certification
error has been received, and the rescue certification is being recorded.

The rescue certification of No. 17 has been recorded, and the GW URL is being
18
notified of the failure of the certification update.

CERT:Error

Displays a number code that describes the reason for the request for update of the
5816 068 certification.

0 Normal. There is no request for certification update in progress.

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 5. Service Tables

1 Request for certification update in progress. The current certification has expired.

2 An SSL error notification has been issued. Issued after the certification has expired.

3 Notification of shift from a common authentication to an individual certification.

4 Notification of a common certification without ID2.

5 Notification that no certification was issued.

6 Notification that GW URL does not exist.

5816 069 CERT Up ID The ID of the request for certification.

5816 083 Firm Up Status Displays the status of the firmware update.

This setting determines if the firmware can be updated, even

5 5816 084 Non-HDD Firm Up

without the HDD installed.
0: Not allowed update
1: Allowed update

This SP setting determines if the operator can confirm the

previous version of the firmware before the firmware update
execution. If the option to confirm the previous version is
5816 085 Firm Up User Che(ck)
selected, a notification is sent to the system manager and
the firmware update is done with the firmware files from the
URL.

Allows the service technician to confirm the size of the

5816 086 Firmware Size
firmware data files during the firmware update execution.

5816 087 CERT: Macro Ver. Displays the macro version of the @Remote certification.

5816 088 CERT: PAC Ver. Displays the PAC version of the @Remote certification.

Displays ID2 for the @Remote certification. Spaces are

5816 089 CERT: ID2Code displayed as underscores (_). Asteriskes (***) indicate that
no @Remote certification exists.

Displays the common name of the @Remote certification

subject. CN = the following 17 bytes. Spaces are displayed
5816 090 CERT: Subject
as underscores (_). Asterisks (***) indicate that no DESS
exists.

Displays serial number for the @Remote certification.

5816 091 CERT: SerialNo.
Asterisks (***) indicate that no DESS exists.

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Displays the common name of the issuer of the @Remote

5816 092 CERT: Issuer certification. CN = the following 30 bytes. Asteriskes (***)
indicate that no DESS exists.

Displays the start time of the period for which the current
5816 093 CERT: Valid Start
@Remote certification is enabled.

Displays the end time of the period for which the current
5816 094 CERT: Valid End
@Remote certification is enabled.

Manual Polling
5816 200 Executes manual polling. Cumin periodically polls the @Remote Gateway by HTTPS. This
is called "center polling". Use this SP at any time to poll the @Remote supply center.

Regist Status

Displays a number that indicates the status of the @Remote service device. 5
0: Neither the registered device by the embedded RCG nor embedded RCG device is
set.
1: The embedded RCG device is being set. Only Box registration is completed. In this
5816 201 status the external RCG unit cannot answer a polling request.
2: The embedded RCG device is set. In this status the external RCG unit cannot answer
a polling request.
3: The registered device by the embedded RCG is being set. In this status the embedded
RCG device cannot be set.
4: The registered module by the embedded RCG has not started.

Allows entry of the number of the request needed for the

5816 202 Letter Number
embedded RCG device.

5816 203 Confirm Execute Executes the inquiry request to the @Remote GateWay URL.

Confirm Result

Displays a number that indicates the result of the inquiry executed with SP5816 203.
0: Succeeded
1: Inquiry number error
5816 204
2: Registration in progress
3: Proxy error (proxy enabled)
4: Proxy error (proxy disabled)
5: Proxy error (Illegal user name or password)

97
 5. Service Tables

6: Communication error
7: Certification update error
8: Other error
9: Inquiry executing

Confirm Place
5816 205 Displays the result of the notification sent to the device from the GW URL in answer to the
inquiry request. Displayed only when the result is registered at the GW URL.

5816 206 Register Execute Executes Embedded RCG Registration.

Register Result

Displays a number that indicates the registration result.

5 0: Succeeded
2: Registration in progress
3: Proxy error (proxy enabled)
5816 207 4: Proxy error (proxy disabled)
5: Proxy error (Illegal user name or password)
6: Communication error
7: Certification update error
8: Other error
9: Registration executing

Error Code

Displays a number that describes the error code that was issued when either SP5816-204
or SP5816-207 was executed.

Cause Code Meaning

-11001 Chat parameter error

5816 208 Illegal Modem Parameter -11002 Chat execution error

-11003 Unexpected error

Inquiry, registration attempted without

-12002
acquiring device status.
Operation Error, Incorrect
Setting Attempted registration without execution of an
-12003
inquiry and no previous registration.

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 Printer Engine Service Mode

Attempted setting with illegal entries for

-12004
certification and ID2.

Attempted dial up overseas without the correct

-2385
international prefix for the telephone number.

-2387 Not supported at the Service Center

-2389 Database out of service

-2390 Program out of service

-2391 Two registrations for same device

Error Caused by Response -2392 Parameter error

from GW URL
-2393 External RCG not managed

-2394 Device not managed

5
-2395 Box ID for External RCG is illegal

-2396 Device ID for External RCG is illegal

-2397 Incorrect ID2 format

-2398 Incorrect request number format

5816 209 Instl Clear Releases the machine from its embedded RCG setup.

5816 250 Comm Log Print Prints the communication log.

Note: The proxy number, user name, and password comprise proprietary customer information required
by the service technician to do the necessary settings for Cumin-N. To prevent unauthorized access this
information, these SP settings do not appear in the SMC report.

5821 Remote Service A(ddress)

Sets the PI device code. After changing this setting, you

5821 1 CSS-PI Device Co(de)
must switch the machine off and on.

Sets the IP address of the RCG (Remote Communication

Gate) destination for call processing at the remote
5821 2 RCG IP Address service center.
[00000000h to FFFFFFFFh/00000000h/

5823 Paper Supply for DFU

99
 5. Service Tables

An @Remote setting. Not required for service technician.

NVRAMUpload

Uploads the UP and SP mode data (except for counters and the serial number) from
5824 NVRAM on the control board to a flash memory card.
While using this SP mode, always keep the front cover open. This prevents a software
module accessing the NVRAM during the upload.

NVRAMDownload
5825
Downloads the content of a flash memory card to the NVRAM on the control board.

5 Network

5828 This machine supports both Internet Protocols IPv4 and IPv6. IPv6 is the next generation
protocol designed by the IETF to replace IPV4. IPv6 adds many improvements such as
routing and network auto-configuration.

This SP allows you to confirm the IPv4 subnet mask setting that was
used when the machine started up with DHCP. For example, if the
5828 022 ActIPv4 SbNet
setting for the IPv4 subnet mask is "FFFFFF00H" this is displayed
as "255.255.255.000"

This SP allows you to confirm the IPv4 default gateway setting that
was used when the machine started up with DHCP. For example,
5828 023 ActIPv4Gatew
if the setting for the IPv4 gateway is "0C0A80001h" this is
displayed as "192.168.000.001".

Enables and disables the Centro communication.

5828 045 Bi Direct Centro [0to1/1]
0:Off, 1: On

Enables and disables bi-directional communication on the

parallel connection between the machine and a computer.
5828 050 1284 Compatible
[0to1/1]
0:Off, 1: On

Disables and enables the ECP feature (1284 Mode) for data
transfer.
5828 052 ECP
[0to1/1]
0: Disabled

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 Printer Engine Service Mode

1: Enabled

Switches job spooling spooling on and off.

5828 065 Job Spool
0: No spooling, 1: Spooling enabled

This SP determines whether the job interrupted at power off is

resumed at the next power on. This SP operates only when
5828 066 HD job Clear SP5828 065 is set to 1.
1: OFF (Resumes printing spooled jog.)
0: ON (Clears spooled job.)

5828 069 JobSpool Protocl

This SP determines whether job spooling is enabled or disabled for each protocol. This is
a 8-bit setting.
0: LPR/ 1: FTP (Not Used)/ 2: IPP/ 3: SMB/ 4: BMLinks (Japan Only)/ 5
5: DIPRINT/ 6: Reserved (Not Used)/ 7: Reserved (Not Used)

Disables or enables Telnet operation. If this SP is disabled, the

Telnet port is closed.
5828 090 TELNET [0to1/1]
0: Disable
1: Enable

Disables or enables the Web operation.

[0to1/1]
5828 091 Web
0: Disable
1: Enable

This is the IPv6 local address referenced on the Ethernet or wireless

LAN (802.11b) in the format:
"Link-Local address" + "Prefix Length"
5828 145 ActIPv6LinkLocal
The IPv6 address consists of a total 128 bits configured in 8 blocks
of 16 bits each. These notations can be abbreviated. See "Note:
IPV6 Addresses " below this table.

5828 147 ActIPv6Sttles1 These SPs are the IPv6 stateless addresses (1 to 5) referenced on
the Ethernet or wireless LAN (802.11b) in the format:
5828 149 ActIPv6Sttles2
"Stateless Address" + "Prefix Length"

5828 151 ActIPv6Sttles3 The IPv6 address consists of a total 128 bits configured in 8 blocks
of 16 bits each.

101
 5. Service Tables

5828 153 ActIPv6Sttles4

5828 155 ActIPv6Sttles5

This SP is the IPv6 manually set address referenced on the Ethernet

or wireless LAN (802.11b) in the format:
"Manual Set Address" + "Prefix Length"
5828 156 IPv6Manual Address
The IPv6 address consists of a total 128 bits configured in 8 blocks
of 16 bits each. These notations can be abbreviated. See "Note:
IPV6 Addresses" below this table.

This SP is the IPv6 gateway address referenced on the Ethernet or

wireless LAN (802.11b). The IPv6 address consists of a total 128
5828 158 IPv6 Gateway
bits configured in 8 blocks of 16 bits each. These notations can
be abbreviated. See "Note: IPV6 Addresses " below this table.
5 Enables or disables the IPv6 Stateless Auto setting on the Ethernet
5828 161 IPv6 Statelss Auto or wireless LAN (802.11b).
0: Off, 1: On

Note: IPV6 Addresses

Ethernet and the Wireless LAN (802.11b) reference the IPV6 "Link-Local address + Prefix Length". The
IPV6 address consists of 128 bits divided into 8 blocks of 16 bits:
aaaa:bbbb:cccc:dddd:eeee:ffff:gggg:hhhh:
The prefix length is inserted at the 17th byte (Prefix Range: 0x0to0x80). The initial setting is 0x40(64).
For example, the data:
2001123456789012abcdef012345678940h
is expressed:
2001:1234:5678:9012:abcd:ef01:2345:6789: prefixlen 64
However, the actual IPV6 address display is abbreviated according to the following rules.
Rules for Abbreviating IPV6 Addresses
1. The IPV6 address is expressed in hexadecimal delmited by colons (:) with the following characters:
0123456789abcdefABCDEF
2. A colon is inserted as a delimiter every 4th hexadecimal character.
fe80:0000:0000:0000:0207:40ff:0000:340e
3. The notations can be abbreviated by elminating zeros where the MSB and digits following the MSB
are zero. The example in "2" above, then, becomes:
fe80:0:0:0207:40ff:0:340e

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 Printer Engine Service Mode

4. Sections where only zeros exist can be abbreviated with double colons (::). This abbreviation can be
done also where succeeding sections contain only zeros (but this can be done only at one point in
the address). The example in "2" and "3" above then becomes: fe80::207:40ff:0:340e (only the first
null sets zero digits are abbreviated as "::")
-or-
fe80:0:0:0:207:40ff::340e (only the last null set before "340e" is abbreviated as "::")

HDD Init.
5832
Initializes the hard disk and clears all data. Use this only if there is a hard disk error.

Prog Checksum
5837
Displays the checksum for the engine firmware.

5
5840 IEEE 802.11b

Channel Max

5840 006 Sets the maximum range of the bandwidth for the wireless LAN. This bandwidth setting
varies for different countries.
[1 to 11(NA) or 13 (EU)/11 (NA) or 13 (EU)]

Channel Min

5840 007 Sets the minimum range of the bandwidth for operation of the wireless LAN. This
bandwidth setting varies for different countries.
[1 to 11(NA) or 13 (EU)/1 (NA) or 1 (EU)]

WEP key number

Determines how the initiator (SBP-2) handles subsequent login requests.

[00 to 11/00/1]
5840 011 Note: There are four settings (binary numbers): 00, 01, 10, 11. These settings are possible
only after the wireless LAN card has been installed.
00: 1st key. If the initiator receives another login request while logging in, the request is
refused.
01, 10, 11: 2nd, 3rd, 4th keys are "Reserved".

5842 NFA analysis DFU Netfile Analysis

103
 5. Service Tables

Bit Groups

0 System & other groups (LSB)

1 Capture related
This is a debugging tool. It sets the
debugging output mode of each 2 Certification related
Net File process.
3 Address book related
Bit SW 0011 1111
4 Machine management related

5 Output related (printing, delivery)

6 Repository related

5 5844 USB

Transfer Rate

001 Sets the speed for USB data transmission.

[Full Speed or Auto Change]

Vendor ID

Sets the vendor ID:

002
Initial Setting: 0x05A Ricoh Company
[0x0000 to 0xFFFF/1] (DFU)

Product ID

003 Sets the product ID.

[0x0000 to 0xFFFF/1] (DFU)

Device Release No.

Sets the device release number of the BCD (binary coded decimal) display.
004 [0000 to 9999/1] (DFU)

Enter as a decimal number. NCS converts the number to hexadecimal number recognized
as the BCD.

Delivery Srv
5845
Provides items for delivery server settings.

104
 Printer Engine Service Mode

Determines the time interval between retries before the

machine returns to standby after an error occurs during an
5845 003 Retry Interval image transfer with the delivery scanner or SMTP server.
[60 to 900/300/1]

Determines the number of retries before the machine returns

to standby after an error occurs during an image transfer with
5845 004 No. of Retries the delivery or SMTP server.
[0 to 99/3/1]

5845 022 InstantTrans Off

Switches instant transmission off/on.

[0 to 1/1/1]
0: Off. Instant transmission not possible with network setting errors.
1: On. Instant transmission possible with network setting errors.
5
Note:
• The machine will continue to transmit over the network, even if the network settings
are incorrect. (This causes multiple errors, of course.)
• With this SP off, the machine will stop communicating with the network if the settings
are wrong. This reduces the amount of spurious network traffic caused by errors due
to incorrect settings.

5846 UCS Setting

AddB Media

Displays the location of the address book currently in use.

0: Not specified
5846 043 1: SD Card Slot 1
2: SD Card Slot 2
20: HDD
30: None

Init Local Add B

5846 047 Clears all of the address information from the local address book of a machine managed
with UCS.

5846 050 Init All Dir

105
 5. Service Tables

Clears everything (including users codes) in the directory information managed by UCS.
However, the accounts and passwords of the system administrators are not deleted.

Search Option

This SP uses bit switches to set up the fuzzy search options for the UCS local address
book.

Bit Meaning

0 Checks both upper/lower case characters

1
5846 060
2 Japan Only

3
5 4 --- Not Used ---

5 --- Not Used ---

6 --- Not Used ---

7 --- Not Used ---

Complexity Opt1

Use this SP to set the conditions for password entry to access the local address book.
Specifically, this SP limits the password entry to upper case and sets the length of the
password.
5846 062 [0 to 32/0]
Note:
• This SP does not normally require adjustment.
• This SP is enabled only after the system administrator has set up a group password
policy to control access to the address book.

Complexity Opt 2

Use this SP to set the conditions for password entry to access the local address book.
Specifically, this SP limits the password entry to lower case and defines the length of the
5846 063 password.
[0 to 32/0]
Note:
• This SP does not normally require adjustment.

106
 Printer Engine Service Mode

• This SP is enabled only after the system administrator has set up a group password
policy to control access to the address book.

Complexity Opt 3

Use this SP to set the conditions for password entry to access the local address book.
Specifically, this SP limits the password entry to numbers and defines the length of the
5846 064 password.
[0 to 32/0]
Note: This SP does not normally require adjustment. It is enabled only after the system
administrator has set up a group password policy to control access to the address book.

Complexity Opt 4

Use this SP to set the conditions for password entry to access the local address book.
Specifically, this SP limits the password entry to symbols and defines the length of the
5846 065 password. 5
[0to32/0]
Note: This SP does not normally require adjustment. It is enabled only after the system
administrator has set up a group password policy to control access to the address book.

5848 WebService

5848 004 ac:ud

Switches access control on and off.
5848 009 ac:jc
0000: OFF, 0001: ON
5848 011 ac:dm

Log Type:Job 1 DFU

5848 210
[0 to 0xFFFFFFFF/0/1]

Log Type:Job 2 DFU

5848 211
[0 to 0xFFFFFFFF/0/1]

Log Type Access DFU

5848 212 Note: These SP codes are for display only;
[0 to 0xFFFFFFFF/0/1] they cannot be changed.

5848 213 PrimarySrv DFU

5848 214 Secondary Srv DFU

5848 215 StartTime DFU

107
 5. Service Tables

[0 to 0xFFFFFFFF/0/1]

IntervalTime DFU
5848 216
[1 to 100/1/1]

Timing DFU

[0 to 2/0/1]
5848 217 0: Transmission off
1: Transmission 1 by 1
2: Periodic transmission

Installation Date
5849
5 Displays or prints the installation date of the machine.

Determines whether the installation date is printed on the

printout for the total counter.
5849 002 Switch to Print [0 to 1/1]
0: OFF (No Print)
1: ON (Print)

5849 003 Total Counter Displays the total counter of the machine installation's day.

Remote Update

Allow ROM Update from Remote Source

When set to "1" allows reception of firmware data via the local port (IEEE 1284) during a
5856 remote ROM update. This setting is reset to zero after the machine is cycled off and on.
[0to1 / 0 / 1]
0: Not allowed
1: Allowed

5857 Save Debug Log

On/Off

5857 001 Switches on the debug log feature. The debug log cannot be captured until this feature
is switched on.
[0 to 1/0]

108
 Printer Engine Service Mode

0: OFF
1: ON

Save to SD
5857 006
Saves the debug log of the input SC number in memory to SD card.

Erase SD Log

Erases all debug logs on the SD Card. If the card contains only debugging files generated
5857 012 by an event specified by SP5858, the files are erased when SP5857 010 or 011 is
executed.
To enable this SP, the machine must be cycled off and on.

FreeSpaceonSD
5857 013
Displays the amount of space available on the SD card.
5
SD to SD (4MB)
5857 014 Copies the last 4MB of the log (written directly to the card from shared memory) onto an
SD card.

SD to SD (Any)
5857 015 This SP copies the log on an SD card (the file that contains the information written directly
from shared memory) to a log specified by key number.

Make SD LogFile
5857 017
This SP creates a 4 MB file to store a log on an SD card.

Debug Save When

5858 These SPs select the content of the debugging information to be saved to the destination.
Refer to Section 4 for a list of SC error codes.

5858 001 EngineSC Error Stores SC codes generated by copier engine errors.

5858 002 SystemSC Error Stores SC codes generated by GW controller errors.

5858 003 Any SC Error [0 to 65535/0/1]

5858 004 Jam Stores jam errors.

5859 LogSaveKey No.

109
 5. Service Tables

5859 001 Key 1

5859 002 Key 2

5859 003 Key 3

5859 004 Key 4

5859 005 Key 5 These SPs allow you to set up to 10 keys for log files for
functions that use common memory on the controller board.
5859 006 Key 6 [-9999999 to 9999999/0/1]
5859 007 Key 7

5859 008 Key 8

5859 009 Key 9

5 5859 010 Key 10

5860 SMTP/POP3/IMAP

5860 002 SMTP SW Port No. Input the SMTP server port number

SMTP authentication enable/disable.

[0-1/0/2]
5860 003 SMTP Auth Encryp
0: Disable
1: Enable

Encryption mode for SMTP authentication enable/

disable (Only valid if 5860 3 is set to "enable")
[0-2/0/1]
5860 006 SMTP Auth encryp
0: Automatic
1: No encryption
2: Encrypt

Enable/disable POP before SMTP. If the SMTP server

does not have authentication, you can enable POP
before SMTP, them POP authentication is available (SP
5860 13)
5860 007 POP Before SMTP
[0-1/0/1]
0: Disable
1: Enable

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 Printer Engine Service Mode

5860 SMTP/POP3/IMAP

When using POP before SMTP, this SP mode determines

the maximum wait time between POP authentication and
5860 008 POP to SMTP Wait connection with SMTP. Communication stops if this time
is exceeded.
[0-3000/300]

This SP specifies POP3 protocol or switches off receiving.

1: POP3
5860 009 Rcv Protocol
2: IMAP4
3: SMTP

If POP before SMTP is enabled, then you can use this SP

to enable or disable encryption mode for POP
authentication. 5
5860 013 POP Auth Encrypt [0-2/0/1]
0: Automatic
1: No encryption
2: Encrypt

5860 014 POP Srv Port No. Input the POP server port number

This SP sets the number of the IMAP4 server port.

5860 015 IMAP Srv Port No
[1 to 65535/143/1]

This SP sets the number of the port that receives SMTP

5860 016 SMTP Rcv Port No mail.
[1 to 65535/25/1]

This SP sets the timing for mail received at regular

intervals.
5860 017 Receive Interval [2 to 1440/3/1 min.]
Note: Setting this SP to "0" switches off receiving mail at
timed intervals.

This SP setting determines whether received mail is stored

on the server.
5860 019 Mail Keep Sett.
0: Received mail not stored
1: All received mail stored

111
 5. Service Tables

5860 SMTP/POP3/IMAP
2: Stores only mail that generated errors during
receiving

ParMail RectOut

[1 to 168/72/1]
5860 020
Sets the amount of time to wait before saving a mail that breaks up during reception. The
received mail is discarded if the remaining portion of the mail is not received during this
prescribed time.

MDN Res RFC2298

Determines whether RFC2298 compliance is switched on for MDN reply mail.

5860 021 [0 to 1/1]
5 0: No
1: Yes

SMTPAut FieldRep

Determines whether the FROM item of the mail header is switched to the validated account
after the SMTP server is validated.
5860 022
[0 to 1/0]
0: No. "From" item not switched.
1: Yes. "From" item switched.

SMTP Auth Direct

Occasionally, all SMTP certifications may fail with SP5860 006 set to "2" to enable
encryption during SMTP certification for the SMTP server. This can occur if the SMTP
server does not meet RFC standards. In such cases you can use this SP to set the SMTP
certification method directly. However, this SP can be used only after SP5860 003 has
been set to "1" (On).
5860 025
Bit0: LOGIN
Bit1: PLAIN
Bit2: CRAM_MD5
Bit3: DIGEST_MD5
Bit4 to Bit 7: Not Used

5866 E-Mail Report

112
 Printer Engine Service Mode

This SP controls operation of the email notification function.

Disables and re-enables the email notification feature.

[0to1/0/1]
5866 001 E-Mail Validity
0: Enable
1: Disable

Disables and re-enables the addition of a date field to the email

5866 005 ForceDateField notification.
[0to1/0/1]

5869 RAM Disk Setting

This SP enables and disables email sending and receiving. This setting determines the size
of the RAM disk (MB) that the machine uses to manage email sending and receiving. 5
5869 001 [0 to 1/0/1]
0: Use. Allocates 46 MB for sending and 8 MB for receiving.
1: Do not use

Adjusts the RAM Disk size for the PDL storage.

5869 002
[0 to 255 / 4 / 1]

Common KeyInfo W(riting)

Writes to flash ROM the common proof for validating the device for @Remote
specifications.

5870 Note:
• These SP settings are required to connect @Remote or must also be set after the
board is replaced.
• Even if @Remote is not connected, these settings are used for Web validation, so at
least SP5870 003 must be enabled.

5870 001 Writing Writes the authentication data (used for NRS) in the memory.

5870 003 Initialize Initializes the authentication data in the memory.

SDCardAppliMove
5873 Allows you to move applications from one SD card another. For more, please refer to the
"SD Card Application Move" section.

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 5. Service Tables

5873 001 MoveExec Executes the move from one SD card to another.

5873 002 UndoExec This is an undo function. It cancels the previous execution.

Option Setup Data Overwrite Security (DOS) Setup

5878
Press [#Enter] to initialize the Data Overwrite Security option.

ROM update

5886 The setting of this SP allows or prohibits updating the ROM.

0:Yes, 1:No

SD GetCounter
5
5887 This SP outputs a text file ( .txt) that lists the counts for the application SD card inserted into
the SD service slot. Before executing this SP, you must first create a folder entitled
"SD_COUNTER" in the root directory of the SD card.

Test Print
5902
Prints the test pattern that you selected with SP 2902.

1 Sheet Test
5902 001
Prints one test pattern

Cont Test
5902 002
Prints consecutive copies of the test pattern

Plug / Play

Sets the brand name and the production name for Windows Plug & Play. This information
5907 is stored in NVRAM. If the NVRAM is defective or has been replaced, these names should
be registered again.
To set the plug and play model name, enter the model number, and then press [#Enter].

5930 Meter Charge

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 Printer Engine Service Mode

Meter Charge

Switches the meter-click charge mode on and off.

[No], [Yes]
Important: Turn the main switch off/on after changing this setting.
No: Meter charge mode disabled (default). This setting is for machines were the operator
is responsible for replacing the AIO and the Maintenance Kit.
• Alert messages are displayed on the operation panel when the AIO or PM parts
5930 001 reach the limit of their yield.
• The PM counter resets automatically after the user replaces the fusing unit.
Yes: Meter charge mode enabled. This setting is for machines where the service technician
has responsibility for servicing the machine.
• Alert messages are not displayed when the AIO or PM parts reach the limits of their
yield. 5
• Pressing the [Menu] button displays the meter charge count.
• The service technician must reset the PM counter after completing machine
maintenance.

M C Display

Switches the PM alerts on and off.

[No], [Yes]
No: Maintenance Kit alerts will not display.
5930 002 Yes: Maintenance Kit alerts will display.
Important:
• The setting of SP5930 002 is ignored unless SP5930 001 is set to "Yes".
• In order for the PM alerts to display both SP5930 001 and SP5930 002 must be
set to "Yes".

Pcon. Life Alert

This SP switches the near-end and end alerts on/off for the service life of the OPC (not
toner), based on the accumulated operation time of the main motor.
Note: "Pcon" (photoconductor) means OPC drum.
5930 003
[No], [Yes]
No: Near-end and end alerts will not display.
Yes: Near-end and end alerts will display.
Important:

115
 5. Service Tables

• The setting of SP5930 003 is ignored unless SP5930 001 is set to "Yes".
• In order for the OPC alerts to display (near-end, end of service life) for the AIO,
both SP5930 001 and SP5930 003 must be set to "Yes".

5990 SP Print Mode

5990 001 All (Data List)

5990 002 SP (Mode Data Li(st)

5990 004 Logging Data

Prints the summary sheet for the item selected.
5990 005 Diagnostic Repor(t)

5990 006 Non-Default

5 5990 007 NIB Summary

SP7-xxx: Data Log

Operation Time

Displays the total number of engine rotation cycles made so far.

Note:
7001
• One cycle is calculated as 3.9 sec. of drum rotation.
• However, this counter also includes idle rotations.
• This counter is not reset at PM.

Displays the total number of service calls that have

7401 SC Counter occurred.
Display range: 0000 to 9999

7403 Latest10SCLog

7403 001 Latest

7403 002 Latest 1

Displays the most recent service calls successive groups
7403 003 Latest 2 of 10.

7403 004 Latest 3

116
 Printer Engine Service Mode

7403 005 Latest 4

7403 006 Latest 5

7403 007 Latest 6

7403 008 Latest 7

7403 009 Latest 8

7403 010 Latest 9

Displays the total number of jams.

7502 Total Jam
Display range: 0000 to 9999

Jam Location 5
Displays the total number of jams by location.
A "Paper Late" error occurs when the paper fails to activate the sensor at the precise time.
A "Paper Lag" paper jam occurs when the paper remains at the sensor for longer than
the prescribed time.
Display range: 0000 to 9999

Error No. Error

1 At Power On

17 Off-1 VerticalSN

7504 18 Off-2 VerticalSN

19 Off-RegistBypass

20 Off-Regist Tray1

21 Off-Regist Tray2

22 Off-Regist Tray3

23 Off-RegistDuplex

24 On-Regist SN

25 Off-Exit SN

32 On-Exit SN

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 5. Service Tables

49 Off-Duplx Exit

50 On- Duplx Exit

51 Off-Dup Inverter

52 On- Dup Inverter

53 Off-Duplex Exit

54 On- Duplex Exit

7506 Paper Size

7506 006 A5 LEF

5 7506 044 HLT LEF

7506 133 A4 SEF

7506 134 A5 SEF

7506 142 B5 SEF Displays the total number of jams by paper size

7506 164 LG SEF

7506 166 LT SEF

7506 172 HLT SEF

7506 255 Others

Jam History

Displays the copy jam history in groups of 10, starting with the most recent 10 jams.
Display contents are as follows:
7507 CODE is the SP7-504-nnn number.
SIZE is the ASAP paper size (hexadecimal).
TOTAL is the total jam error count (SP7-003)
DATE is the date the jams occurred.

7507 001 Latest

Sample Display:
7507 002 Latest 1 CODE: 007

7507 003 Latest 2 TOTAL: 0000334

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 Printer Engine Service Mode

7507 004 Latest 3

7507 005 Latest 4

7507 006 Latest 5

7507 007 Latest 6

7507 008 Latest 7

7507 009 Latest 8

7507 010 Latest 9

Paper Size Code (hex) Paper Size Code (hex)

A4 LEF 05 B4 SEF 8D
5
A5 LEF 06 B5 SEF 8E

B5 LEF 0E DLT SEF A0

LT LEF 26 LG SEF A4

HLT LEF 2C LT SEF A6

A3 SEF 84 HLT SEF AC

A4 SEF 85 Others FF

A5 SEF 86

PM Counter

7803 Displays the PM counter. This is not a page counter. It estimates the page count using the
engine rotation cycle count. It counts up one page when the engine has made the average
number of rotations that is required for one page of a three-page job.

7803 001 Paper

7803 002 Transfer Rol(ler)

7803 003 Paper Feed Rol(ler)

7803 004 Fusing Unit

7804 PM Counter Reset

119
 5. Service Tables

Resets the PM counter. To reset, press [#Enter].

7804 001 Paper

7804 002 Transfer Rol(ler)

7804 003 Paper Feed Rol(ler)

7804 004 Fusing Unit

SC/Jam Clear

7807 Resets the SC and jam counters. To reset, press [#Enter].

Note: This SP does not reset the jam history counter: SP7-507

5 DiagResult
7832 Press [#Enter] to display a list of error codes. Nothing is displayed if no errors have
occurred.

TotalMemorySize
7836
Displays the memory capacity of the controller system.

7901 Assert Info

7901 001 File Name

Records the location where a problem is detected in the program. The
7901 002 # of Lines
data stored in this SP is used for problem analysis.
7901 003 Location

7910 ROM No.

7910 001 System

7910 002 Engine

7910 013 Duplex

7910 018 NIB

7910 132 Netware Opt.

7910 150 RPCS

120
 Printer Engine Service Mode

7910 151 PS

7910 158 PCL

7910 159 PCLXL

7910 180 FONT

7910 181 FONT1

7910 182 FONT2

7910 183 FONT3

7910 200 Factory

7910 202 Net File

7910 204 Printer 5

7910 209 Test Suite

7910 210 MIB

7910 211 Web System

7910 213 SDK1

7910 214 SDK2

7910 215 SDK3

7911 Firmware Ver.

7910 001 System

7910 002 Engine

7910 013 Duplex

7910 018 NIB

7910 132 Netware Opt.

7910 150 RPCS

7910 151 PS

7910 158 PCL

121
 5. Service Tables

7910 159 PCLXL

7910 180 FONT

7910 181 FONT1

7910 182 FONT2

7910 183 FONT3

7910 200 Factory

7910 202 Net File

7910 204 Printer

7910 209 Test Suite

5 7910 210 MIB

7910 211 WebSystem

7910 213 SDK1

7910 214 SDK2

7910 215 SDK3

Cartridge info

Displays information about the cartridge.

7931 • Returns a value of "0" if the number stored in the cartridge is not recognized.
• This is information on the AIO ID Chip so if the cartridge is not installed, if the AIO
is not set properly, or if the front door is open, no value will be displayed because
the machine cannot communicate with the AIO.

7931 001 Machine ID Identification number of the machine (Model Name)

7931 002 Version Cartridge version number

Acquires value at "01H" on the AIO ID chip and for the OEM
brand displays:
1: Ricoh
7931 003 Brand ID
2: NRG
3: Komachi
4: Fujitsu

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 Printer Engine Service Mode

Acquires value at "03H" on the AIO ID chip and displays:

1: DOM (Japan
7931 004 Area ID 2: NA (North America)
3: EU (Europe)
4: Asia

Acquires value at "04H" on the AIO ID chip and for the part code
number displays:
7931 005 Kind ID
1: 6K
3: 15K

Acquires value at "05H" on the AIO ID chip and displays "1" for
7931 006 Color ID the color of the toner (Black). This is the only setting for this
machine.
5
Acquires value at "06H" on the AIO ID chip and displays:
1: Printer (no maintenance contract)
7931 007 Maintenance ID
3: Accessories
99: AIO

Acquires value at "08H" on the AIO ID chip and displays:

7931 008 New AIO 0: Normal
64: New AIO

7931 009 Recycle Count Acquires value at "09H" on the AIO ID chip and displays 0 to 3.

Acquires value at "0FH" on the AIO ID chip and displays the

7931 010 EDP Code
toner order code. The code is a string of ASCII characters.

Acquires values at "10H" to "17H" on the AIO ID chip and

displays an ASCII string that identifies the manufacturer.
Note:
7931 011 Maker ID • This data is originally entered as BCD and changes into a
16-character string in order to convert it to ASCII.
• However, only 10 bytes can be used to communicate with
the controller, so the 16 bytes are truncated to 10 bytes.

Acquires the value at the AIO ID Chip address "2CH" and

7931 012 Remaining Toner displays "0" to "100" (the percentage of toner remaining in the
cartridge.

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 5. Service Tables

Acquires the value at the AIO ID Chip address "2DH" and

displays:
7931 013 Toner End
N: Toner near end
E: Toner end

Acquires the values at the AIO ID Chip addresses "2EH" to "2FH"

7931 014 Refill Flag
and displays "RF" when the cartridge requires refilling.

Acquires the values at the AIO ID Chip addresses "30H" to "3BH"

7931 015 R:Total Counter and displays a number in the range "0" to "99999999". This is
the total count at time of installation.

Acquires the values at the AIO ID Chip addresses "38H" to "33H"

7931 016 E:Total Counter and displays a number in the range "0" to "99999999". This is
the total count at toner end.
5 Acquires the values at the AIO ID Chip addresses "40H" to "43H"
and displays a number in the range "0" to "99999999". This is
7931 017 Unit Counter
the total number of pages output by the AIO unit. Counter adds
once for each sheet output.

Acquires the values at the AIO ID Chip addresses "58H" to "5BH"

and displays Year-Month-Date of installation for the AIO unit.
7931 018 Install Date
This setting updates automatically through a serial interface with
the machine when the new unit is installed.

Acquires the values at the AIO ID Chip addresses "5CH" to "5FH"

7931 019 Toner End Date
and displays Year-Month-Date when toner end occurred.

7931 020 Conductor Time1 Acquires the values at 68H, 69H displays a number in the range
"0" to "00000000". This is the count for OPC.
7931 021 Conductor Time2
Note:
7931 022 Conductor Time3 • This information resides at four locations (020, 021, 022,
023. The recycle count determines where the value is
written.
• The counter increments by "1" for every 6 sec. of drum
7931 023 Conductor Time4 rotation time.
• To calculate the actual time in sec., multiply the displayed
value by 6.

CartRidge Life
7932
Displays information about the cartridge service life.

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 Printer Engine Service Mode

• Returns a value of "0" if the number stored in the cartridge is not recognized.
• This is information on the AIO ID Chip so if the cartridge is not installed, if the AIO
is not set properly, or if the front door is open, no value will be displayed because
the machine cannot communicate with the AIO.

7932 001 ConductorTime The is the same information retrieved from 68H, 69H of the
AIO ID Chip with SP7931 (see 7931 020to023 above), but
the value displayed here calculated with the rotation time
numbers at 46H, 47H of the EEPROM (sec.)
• Conductor Time. Rotation count of the OPC presently
installed.
• PreConduct Time. Rotation count of the previous OPC.
7932 002 PreConductTime
Note:
• The counter increments by "1" for every 6 sec. of drum
rotation time. 5
• To calculate the actual time in sec., multiply the
displayed value by 6.

Displays a 6-bit array that provides information about toner,

used toner, and OPC service life of the cartridge presently
installed in the machine.
Note: "000000" indicates "Normal". A "1" indicates that a
change has occurred for the in the alert status at one or more
of the bit positions below.

Bit What It Means

7932 003 Cart Alert 0 Toner near-end

1 Toner end

2 Used toner near-end

3 Used toner end

4 OPC service life near-end

5 OPC service life end

Displays a 6-bit array that provides information about toner,

7932 04 Pre Cart Alert used toner, and OPC service life of the cartridge previously
installed in the machine.

125
 5. Service Tables

Note: "000000" indicates "Normal". A "1" indicates that a

change has occurred for the in the alert status at one or more
of the bit positions below.

Bit What It Means

0 Toner near-end

1 Toner end

2 Used toner near-end

3 Used toner end

4 OPC service life near-end

5 OPC service life end

5 This is the same type of information read with SP7931 005

from the AIO ID Chip for the cartridge presently installed in
the machine. However, this SP displays the value read from
4CH of the EEPROM.
7932 005 VarietyID
1: 3K
2: 6K
3: 15K

This is the same type of information read with SP7931 005

from the AIO ID Chip for the cartridge presently installed in
the machine, but this SP displays the value read from 4CH of
the EEPROM for the previously installed cartridge.
7932 006 Pre VarietyID 1: 3K
2: 6K
3: 15K
4: 20K

This SP saves the rotation count (sec.) for the OPC when a re-
filled cartridge is detected. When a re-filled cartridge is
detected, the value for the OPC rotation count is copied from
the AIO ID Chip and saved this SP.
7932 007 RFConductTime Note:
• If the cartridge is not installed, if the AIO is not set
properly, or if the front door is open, no value will be
displayed because the machine cannot communicate
with the AIO.

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 Printer Engine Service Mode

• The counter increments by "1" for every 6 sec. of drum

rotation time.
• To calculate the actual time in sec., multiply the
displayed value by 6.

This SP displays the length of the service life that remains for
the OPC.
• The value is read from the AIO ID Chip.
• The number displayed indicates as a percentage the
amount of time remaining for the OPC based on the
number of drum rotations.
7932 008 RemainingCart
• If the cartridge is not installed, if the AIO is not set
properly, or if the front door is open, no value will be
displayed because the machine cannot communicate
with the AIO. 5
Important Note: This SP reads only the engine information.
This information is not sent to the controller.

7993 Total counter

Displays the engine total counter. It counts up for all prints, including service reports.

SP8XXX: Data Log 2

The SPs in this group are prefixed with a letter that indicates the mode of operation. The mode of operation
is referred to as an ‘application’. Before reading the Group 8 Service Tables, make sure that you understand
what these prefixes mean.

Prefix Application What It Means

T: Total Grand total of the items counted for all applications (C, F, P, etc.).

Totals (pages, jobs, etc.) executed for each application when the job
P: Print
was not stored on the document server.

Other applications (external network applications, etc.). Refers to

network applications such as Web Image Monitor. Utilities
O: Other
developed with the SDK (Software Development Kit) are also
counted.

Group 8 SP codes are limited to 17 characters, forced by the necessity of displaying them on the small
LCDs of printers and faxes that also use these SPs.

127
 5. Service Tables

• All of the Group 8 SPs are reset with SP5 801 1 Memory All Clear.

8381 T:2-2-01
These SPs count the number of pages printed by the customer. The counter
8384 P:2-2-01 for the application used for storing the pages increments.
[0 to 9999999/0/1]
8387 O:2-2-01

• When the A3/DLT double count function is switched on with SP5104, 1 A3/DLT page is counted as
2.
• When several documents are merged for a print job, the number of pages stored are counted for the
application that stored them.
• These counters are used primarily to calculate charges on use of the machine, so the following pages

5 are not counted as printed pages:

• Blank pages in a duplex printing job.
• Reports printed to confirm counts.
• All reports done in the service mode (service summaries, engine maintenance reports, etc.)
• Test prints for machine image adjustment.
• Error notification reports.
• Partially printed pages as the result of a jam.

T:2-2-02 Large Size Pages Printed

8391 These SPs count pages printed on paper sizes A3/DLT and larger.
[0 to 9999999/0/1]

T:2-2-04 Total Duplex Pages Printed

8411 This SP counts the amount of paper (front/back counted as 1 page) used for duplex printing.
Last pages printed only on one side are not counted.
[0 to 9999999/0/1]

T:2-2-05 Total Simplex/Duplex Pages

8421 These SPs count by binding and combine, and n-Up settings the number of pages
processed for printing. This is the total for all applications.
[0 to 9999999/0/1]

8424 P: 2-2-05 Total Simplex/Duplex Pages

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 Printer Engine Service Mode

These SPs count by binding and combine, and n-Up settings the number of pages
processed for printing by the printer application.
[0 to 9999999/0/1]

O: 2-2-05 Total Simplex/Duplex Pages

8427 These SPs count by binding and combine, and n-Up settings the number of pages
processed for printing by Other applications
[0 to 9999999/0/1]

842x 1 Simplex> Duplex

842x 4 Simplex Combine

842x 5 Duplex Combine

842x 6 2> 2 pages on 1 side (2-Up) 5

842x 7 4> 4 pages on 1 side (4-Up)

842x 8 6> 6 pages on 1 side (6-Up)

842x 9 8> 8 pages on 1 side (8-Up)

842x 10 9> 9 pages on 1 side (9-Up)

842x 11 16> 16 pages on 1 side (16-Up)

842x 12 Booklet

842x 13 Magazine

• These counts are especially useful for customers who need to improve their compliance with ISO
standards for the reduction of paper consumption.
• Pages that are only partially printed with the n-Up functions are counted as 1 page.

T:2-2-07 Total Printed/Paper Size: All Applications

8441 These SPs count by print paper size the number of pages printed by all applications.
[0 to 9999999/0/1]

P: 2-2-07 Total Printed/Paper Size: Printer Application

8444 These SPs count by print paper size the number of pages printed by the printer application.
[0 to 9999999/0/1]

129
 5. Service Tables

O: 2-2-07 Total Printed/Paper Size: Other

8447 These SPs count by print paper size the number of pages printed by Other applications.
[0 to 9999999/0/1]

844x 1 A3

844x 2 A4

844x 3 A5

844x 4 B4

844x 5 B5

844x 6 DLT

5 844x 7 LG

844x 8 LT

844x 9 HLT

844x 10 Full Bleed

844x 254 Other (Standard)

844x 255 Other (Custom)

• These counters do not distinguish between LEF and SEF.

2-2-08 Printed Pages/Paper Tray

8451 These SPs count the number of sheets fed from each paper feed station.
[0 to 9999999/0/1]

001 Bypass Tray Bypass Tray

002 Tray 1 Main Machine

003 Tray 2 Main Machine

004 Tray 3 Paper Tray Unit (Option)

005 Tray 4 Paper Tray Unit (Option)

006 Tray 5 LCT (Option)

007 Tray 6 Currently not used.

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 Printer Engine Service Mode

008 Tray 7

009 Tray 8

010 Tray 9

T:2-2-09 Printed Pages/Paper Type

[0 to 9999999/0/1]
These SPs count by paper type the number pages printed by all applications.
• These counters are not the same as the PM counter. The PM counter is based on feed
8461 timing to accurately measure the service life of the feed rollers. These counts are based
on output timing.
• Blank sheets (covers, chapter covers, slip sheets) are also counted.
• During duplex printing, pages printed on both sides count as 1, and a page printed 5
on one side counts as 1.

P: 2-2-09 [0 to 9999999/0/1]
8464
These SPs count by paper type the number pages printed by the printer application.

846x 1 Normal

846x 2 Recycled

846x 3 Special

846x 4 Thick

846x 5 Normal (Back)

846x 6 Thick (Back)

846x 7 OHP

846x 8 Other

T:2-2-15 Total Pages/Finish

8521 [0 to 9999999/0/1]
These SPs count by finishing mode the total number of pages printed by all applications.

P: 2-2-15 Total Pages/Finish

8524
These SPs count by finishing mode the total number of pages printed by the Print application.

131
 5. Service Tables

[0 to 9999999/0/1]

852x 1 Sort

852x 2 Stack

852x 3 Staple

852x 4 Booklet

852x 5 Z-Fold

852x 6 Punch

852x 7 Other

• If stapling is selected for finishing and the stack is too large for stapling, the unstapled pages are still
5 counted.
• The counts for staple finishing are based on output to the staple tray, so jam recoveries are counted.

T:2-2-26 Total Counter: Breakdown

8581 These SPs count the total output broken down by color output, regardless of the application
used. In addition to being displayed in the SMC Report, these counters are also displayed
[0 to 9999999/0/1]

O: 2-2-26 Total Counter: Other

8591 These SPs count the totals for A3/DLT paper used, number of duplex pages printed,
and the number of staples used. These totals are for Other (O:) applications only.
[0 to 9999999/0/1]

8591 001 A3/DLT

8591 002 Duplex

T:2-2-28 Coverage Counter

8601
These counts correspond to the total counts recorded with the mechanical counter.

8601 001 Cvg: BW % Coverage: BW Pages

8601 011 Cvg: BW Pages Coverage: BW Percent

8771 3-0-01 Dev Counter

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 Printer Engine Service Mode

This SP counts the number of development roller rotations for development.

[0 to 9999999/0/1]

3-0-03 Pixel Coverage Ratio

8781 This SP displays the count for the number of toner bottles used. The count is done based on
the assumption that one toner bottle yields about 1,000 printed pages.

3-0-05 Toner Remain

This SP displays (as a percentage) the amount of toner remaining. This precise method of
8801 measuring remaining toner supply (1% steps) is better than other machines in the market that
can only measure in increments of 10 (10% steps).
[0 to 100/0/1]
5
3-2-03 Toner Coverage 0-10%

8851 These SPs count the percentage of dot coverage for K toner.
[0 to 9999999]

8851 011 0 to 2%:BK

8851 021 3 to 4%:BK

8851 031 5 to 7%:BK

8851 041 8 to 10%:BK

3-2-04 Toner Coverage 11-20%

8861 This SP counts the number of prints that had a percentage of black dot coverage in the range
11-20%.
[0 to 9999999]

3-2-05 Toner Coverage 21-30%

8871 This SP counts the number of prints that had a percentage of black dot coverage in the range
21-30%.
[0 to 9999999]

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 5. Service Tables

3-3-06 Toner Coverage 31 -%

8881 This SP counts the number of prints that had a percentage of black dot coverage in the range
above 31%.
[0 to 9999999]

8891 3-2-07 Coverage Display (Current)

8901 3-2-08 Coverage Display (Previous)

8911 3-2-09 Coverage Display (Before Previous)

3-2-10 Dot Coverage Count Total

8921 These counters count the percentage of dot coverage for K toner. (This machine uses only
5 black toner)

8921 001 Coverage (%):BK

8921 011 Coverage/P:BK

3-6-01 Machine Status

These SPs count the amount of time the machine spends in each operation mode. These
8941 SPs are useful for customers who need to investigate machine operation for improvement
in their compliance with ISO Standards.
[0 to 9999999/0/1]

Engine operation time. Does not include time while controller is

8941 001 Operation Time
saving data to HDD (while engine is not operating).

Engine not operating. Includes time while controller saves data

8941 002 Standby Time
to HDD. Does not include time spent in Energy Save mode.

Includes time while the machine is performing background

8941 003 Energy Save Time
printing.

Includes time in Energy Save mode with Engine on. Includes time
8941 004 Low Power Time
while machine is performing background printing.

Includes time while machine is performing background printing.

8941 005 Off Mode Time Does not include time machine remains powered off with the
power switches.

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 Printer Engine Service Mode

8941 006 SC Total down time due to SC errors.

8941 007 PrtJam Total down time due to paper jams during printing.

8941 008 OrgJam Total down time due to original paper jams.

8941 009 PM Unit End Total down time due to toner end.

AdminCounter Machine Administration Counter

8999 This SP displays the counts for the items listed below. Use this SP as a quick reference to
see the total counts of the corresponding SP codes listed below.
Note: This machine supports K printing only, so the counts for 015 and 017 are identical.

8999 001 Total (SP8381 001) Total output (sheets fed out)

8999 007 Printer: BW Total output for black & white 5

8999 013 Duplex (SP8411 001) Total output of duplexed sheets

8999 015 Cvg:BW% (SP8601 001) Total output of K pages

8999 017 Cvg:BW Pages (SP8601 011) Total output of K pages

135
 5. Service Tables

Firmware Update

• Never turn off the machine while downloading the firmware.

Type Of Firmware

The table lists the firmware programs used by the machine. All programs can fit on one SD card.

Program What It Updates

Engine Printer engine control

Network DocBox Document server firmware

5 Printer Printer feature applications

System Printer management

Network Support Network application

Update Mode Err. Displays if an error occurs.

Verify Data Verifies that the update executed successfully.

Precautions

Handling SD Cards
Observe these precautions when handling SD cards:
• Always turn off the main power switch before you insert or remove an SD card. Data on an SD card
can be corrupted if you insert or remove an SD card while the main power switch is on.
• Never turn off the main power switch during downloading.
• Keep SD cards in a safe location. Never store SD cards in locations where they will be exposed to:
• High temperature, high humidity
• Direct sunlight
• Strong vibrations
• Magnetic fields generated by machines or electronic devices
• Handle SD cards carefully to avoid dropping them, bending, scratching, etc.

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 Firmware Update

Upload/Download
In this service manual, "upload" and "download" have these meanings:
• Upload: Copying data from the printer to the SD card
• Download: Copying data from the SD card to the printer

Network Connection
A print job sent to the machine during firmware update will interrupt the procedure. Before you start the
firmware update procedure tell the operator:
• The machine must be disconnected from the network.
• The machine cannot be used during firmware update.

Machine Firmware Update 5

Each program must be updated one a time. Follow the procedure below to update one program.
1. Prepare a card that contains the required program.
2. If the machine is on, switch it off.

3. Remove the SD card cover (x1).

4. Insert the SD card into Slot 1.
5. Turn on the power. The screen remains blank for about 20 to 30 sec., "Please Wait" appears, then
you will see "Engine", the first item available for selection.

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 5. Service Tables

• The first selection "Engine" will appear about 1 min. after switching the power on.
6. Scroll to the program to upgrade, then press [#Enter].
7. Press the [Online] to start the upgrade. You will see a series of messages. If you selected "Engine",
for example", you would see:

ROM Update
*****************

Updating
*****************

5 Updated
Power Off On

The "Power Off On" message appears after about 90 sec.

8. Turn off the power, remove the SD card from Slot 1, and turn on the power.
-or-
If you intend to update another program, leave the SD card in Slot 1 and turn on the power.

• The firmware has not updated successfully if the "Power Off On" message does not appear. If
this occurs, turn the machine power off/on and repeat the procedure.

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 NVRAM Data Upload/Download

NVRAM Data Upload/Download

Uploading NVRAM Data

Follow this procedure to upload the NVRAM data to an SD card.

• If the NVRAM data cannot be uploaded successfully before NVRAM replacement, you must manually
input the required settings after the NVRAM has been replaced. For this reason, you should always
print an SMC report before NVRAM replacement.
1. Enter the SP mode and do SP5990 1 (All) to print the SMC Report.
2. Exit the SP mode.
3. Turn off the main power switch.
5

4. Remove the SD card slot cover.

5. Insert an SD card into Slot 1.
6. Turn on the main power switch.
7. Enter the SP mode and do SP5824 (NVRAM Upload).
8. Push [#Enter].

<NVRAM Upload>
execute?

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 5. Service Tables

9. Push [#Enter].
10. You will see "Processing". Then when you see "result=OK" the NVRAM data has been uploaded
successfully.
This procedure creates an NVRAM folder on the SD card with one file that holds the NVRAM data.
The file name is the serial number and the file extension is *.nv.
Example: G1772700016.nv,
11. Exit the SP mode.
12. Turn off the main power switch.
13. Remove the SD card.
14. Mark the SD card with the machine code for later reference. You will need this SD card to download
NVRAM to the new NVRAM.

5 • One SD card can store the NVRAM data of two or more machines.

Downloading NVRAM Data

Follow this procedure to download the data from the SD card to the NVRAM, after the NVRAM has been
replaced.

• If the NVRAM data file cannot be downloaded successfully, the settings must be restored manually
using the SMC report that was printed before NVRAM uploading.
1. Confirm that the main power switch is off.
2. Confirm that you have the SD card that contains the proper NVRAM data for the machine.

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 NVRAM Data Upload/Download

5
3. Remove the SD card slot cover.
4. Insert the SD card into Slot 1.
5. Turn on the main power switch.
6. Enter the SP mode and do SP5825 (NVRAM Download).
7. Push [#Enter].

<NVRAM Download>
execute?

8. Push [#Enter].
You will see "Processing". Then when you see "result=OK", the NVRAM data has been downloaded
successfully.

• The machine cannot do the download if the file name SD card name is different from the printer
serial number.
9. Exit the SP mode.
10. Turn off the main power switch.
11. Remove the SD card.
12. Turn on the main power switch.

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 5. Service Tables

SD Card Application Move

Overview

The service program "SD Card Appli Move" (SP5873) moves application programs from one SD card to
another.
Obey these precautions during the SD Card Appli move procedure:
• The authentication data is moved with the application program from an SD card to the other SD card.
Authentication fails if you try to use the SD card after you move the application program from this card
to another SD card.
• Do not use an SD card if it has been used for some other work, for example, on a computer. Normal
operation is not guaranteed when such SD card is used.

5 • Store the original SD card in a safe location after the procedure. The original SD card cannot be used
but it must be saved because (1) the original card is the only proof that the user is licensed to use the
application program, and (2) you may need to check the SD card and its data to solve a problem in
the future.

Move Exec

"Move Exec" (SP5873 1) moves application programs from the original SD card to another SD card. The
application programs are moved from Slot 1 to Slot 2.
1. Turn off the main power switch.

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 SD Card Application Move

5
2. Remove the SD card slot cover.
3. Insert the original SD card with the application in Slot 1.
4. Insert the SD card to receive the application in Slot 2.
5. Turn on the main power switch.
6. Enter the SP mode and do SP5873 1 "Move Exec."
7. Follow the messages on the operation panel to complete the procedure.
8. Exit the SP mode.
9. Turn off the main power switch.
10. Remove the original SD card from Slot 1.
11. Leave the other SD card in Slot 2.
12. Turn on the main power switch.
13. Confirm that the application program runs normally.
14. Tell the customer to store the original SD card in a safe place.

Undo Exec

"Undo Exec" (SP5873 2) restores an application to its original SD card. The application is moved from
Slot 2 to Slot 1.
1. Turn off the main power switch.

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 5. Service Tables

5
2. Remove the SD card slot cover.
3. Insert the SD card that currently holds the application in Slot 2.
4. Insert the original SD card to receive the restored application in Slot 1.
5. Turn on the main power switch.
6. Enter the SP mode and do SP5873 "Undo Exec."
7. Follow the messages on the operation panel to complete the procedure.
8. Exit the SP mode.
9. Turn off the main power switch.
10. Remove both SD cards.
11. Insert the SD card with the restored application in Slot 2.
12. Turn on the main power switch.
13. Confirm that the application operates normally.

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 Controller Self Test at Power-On

Controller Self Test at Power-On

There are two types of self-diagnostics for the controller:
• Power-on self-diagnostics: The machine automatically starts the self-diagnostics just after the power
has been turned on.
• SC detection: The machine automatically detects SC conditions at power-on or during operation.
The following flowchart shows flow of the power-on self-diagnostic test.

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 5. Service Tables

Menu Mode
There are two menu modes:
• User menu mode
• System administrator menu mode
To enter and use the user menu mode:
1. Press [Menu]
2. Press [] or [] to scroll through the menu listing.
3. To return to the previous level, press [Escape].
4. After changing the settings, press [On Line] to return to standby mode
To enter and use the system administrator menu mode:
1. Push and release in order: [#Enter]> [Escape]> [Menu]
5 2. Press [] or [] to scroll through the menu listing.
3. To return to the previous level, press [Escape].
4. After changing the settings, press [On Line] to return to standby mode

• The user menu list shown below can be printed: [Menu]> "List/Test Print"> [] 4 times> "Menu
List"> [#Enter].
• The first four items (Sample, Locked, Hold, Stored Print) are not included in the printed list.
Menu Mode Tree
Here is quick summary of the menus. The system administrator mode menus have some additional items
that are not displayed in the user menu mode.

• The items that are displayed only in the system administrator menu mode are enclosed in square
brackets in the table below.

1st Level 2nd Level

Sample Print Print One File

Print All Files

Delete One File

Del. All Files

Error File(s)

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 Menu Mode

1st Level 2nd Level

Locked Print Print One File

Print All Files

Delete One File

Del. All Files

Error File(s)

Hold Print Print One File

Print All Files

Delete One File

Del. All Files 5

Error File(s)

Stored Print Print One File

Print All Files

Delete One File

Del. All Files

Error File(s)

Paper Input Bypass Size

Tray Paper Size

Paper Type

Aut. Tray Select

Tray Priority

List/Test Print Multiple Lists

Config. Page

Error Log

Network Summary

Menu List

147
 5. Service Tables

1st Level 2nd Level

PCL Config. Page

PS Config. Page

PDF Config. Page

Hex Dump

Maintenance Image Density

Registration

Curl Prevention

Del. All Temp

5 Del. All Stored

HD Format

Date/Time

[Network Security]

Key Repeat

Panel Key Sound

Warm-Up Beeper

[Menu Protect]

[List Print Lock]

[Ppr. Size Err.]

[File Locking]

[Memory Erase]

[Erase All Memory]

[Log Transfer]

[@Remote Service]

System Print Err. Report

Auto Continue

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 Menu Mode

1st Level 2nd Level

Memory Overflow

Copies

Printer Lang

Sub Paper Size

Page Size

Edge-Edge Print

Def. Print Lang.

Blank Pages

Rotate 180 Deg. 5

Energy Saver

Auto Reset Time

Auto Del. Temp

Auto Del. Stored

Memory Usage

Unit of Measure

Edge Smoothing

Toner Saving

Spool Printing

Letterhead Mode

Bypass Priority

Auto Tray SW

Auto Email Ntfy

Host Interface I/O Buffer

I/O Timeout

Network Setup

149
 5. Service Tables

1st Level 2nd Level

[USB Speed]

Fixed USB Port

PCL Menu Orientation

Form Lines

Font Source

Font Number

Point Size

Font Pitch

5 Symbol Set

Courier Font

Ext. A4 Width

Append CR to LF

Resolution

PS Menu Data Format

Resolution

PDF Menu PDF: Change PW

PDF Group PW

Resolution

Language (Select 1 of 14 available languages)

150
 Controller Board DIP Switches

Controller Board DIP Switches

The controller board DIP switches must always be set as shown below.
Controller Board Default DIP SW Settings

DIP SW Setting

1 ON

2 OFF

3 OFF

4 OFF

5
• Do not change these settings.

151
 5. Service Tables

152
6. Details

Overview
Mechanical Component Layout

1. Laser unit 9. Registration roller

2. Cartridge (AIO-type) 10. Transfer roller
3. Charge roller 11. Drum
4. Development roller 12. Pressure roller
5. By-pass feed tray 13. Hot roller
6. By-pass feed roller 14. Paper exit roller
7. Paper feed roller 15. Quenching lamp
8. Friction pad

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 6. Details

Paper Path

6
[A] Optional duplex unit
[B] Standard paper tray unit
[C] Optional paper tray unit

154
 Board Structure

Board Structure
Block Diagram

The engine board controls all the mechanical components.

The printer controller board connects to the engine board through a PCI bus.

• The IEEE 802.11b Interface Unit (G813/B874) and Gigabit Ethernet Board (G874) cannot be
installed at the same time.

155
 6. Details

Controller Board

156
 Board Structure

The controller controls all applications. Optional features can be added by inserting application an SD
card into the controller SD slot.
ASIC. Contains the dedicated GW controller chips of the shared resources (the CPU, memory, and HDD
hardware) for the copying and printing functions.
• CPU. The central processing unit that controls the operation of the controller board.
• SD Card Slot. Service slot for firmware version updates, moving applications to other SD cards, and
downloading/uploading NVRAM contents.
• SDR SDRAM. The image memory for the printer functions where image compression, image rotation
and other operations are done.
• Board Option Slots. One slot (CN714) is available for the optional HDD unit and another slot
(CN704) is available for either the IEEE 802.11b Interface Unit or Gigabit Ethernet Board.
• Flash ROM. Stores the program. Maximum capacity: 32 MB.
• USB. The interface for USB 2.0. Supports both low-speed and high-speed modes. USB support is built
into the controller. No installation is required for the USB function.
• NIB. The Ethernet interface connection. Ethernet support is built into the controller. No installation is
required for the Ethernet function.
• EEPROM. Stores the data for the SP code settings.
6
• NVRAM. The memory that stores the system configuration and other information.

157
 6. Details

Printing Process
Overview

1. Drum Charge: The charge roller gives the drum a negative charge.
2. Laser Exposure: A laser beam writes the print data on the drum.
3. Development: The development roller moves toner to the latent image on the drum surface.
4. Image Transfer: The transfer roller moves the toner from the drum to the paper.
5. Separation: The separation plate helps to remove the paper from the drum.
6. Cleaning: The cleaning blade removes remaining toner on the drum surface after the image moved
to the paper.
7. Quenching: The light from the quenching lamp cancels the charge that stays on the drum.

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 Printing Process

Laser Exposure

Overview

1. LD unit
7. Synchronization detector
2. Laser shutter
8. Toroidal lens
3. Shield glass
9. 1st mirror
4. Polygon mirror
10. 2nd mirror
5. F-Theta lens
11. Detector mirror
6. Drum

• Synchronization detector: The 1st mirror, 2nd mirror, and the detector mirror reflect the beam from
the LD unit to the synchronization detector.
• Two laser beams: The LD unit writes two lines at the same time.
• LD safety shutter: When the user opens the front cover, the shutter closes and blocks the laser beam
path.

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 6. Details

After you replace the LD unit, adjust its position (see Replacement and Adjustment).
The thermistor next to the laser unit (not shown) checks the temperature inside the machine. The machine
automatically corrects the charge roller and transfer voltages for this temperature.

Automatic Power Control (APC)

The LD control IC on the engine board automatically controls power for the laser diodes. The laser diode
power is adjusted in the factory.

• Never touch the variable resistors on the LD unit in the field.

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 Printing Process

LD Safety Mechanisms

Laser Safety Switch

There are safety switches on the front and rear covers. These switches stop the laser while the cover is
open. If the user opens one of these covers, the +5VLD power to the laser diodes is stopped.

161
 6. Details

Laser Shutter

The laser shutter [A] is for back-up safety. If the switches do not work, the +5VLD power gets to the laser
6 diodes if the cover is open.
The laser shutter cuts the laser beam when the front cover is open.

Cartridge Overview

1. Charge roller 6. Drum

2. Developer tank 7. Drum shutter
3. Toner tank 8. Waste toner tank
4. Reverse roller 9. Toner collection roller

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 Printing Process

5. Development roller 10. Cleaning blade

This type of cartridge is known as the “All-in One” (AIO) cartridge.

Drum Charge

6
[A] Charge roller
[B] Cleaning pad
The charge roller [A] gives the drum surface a negative charge of approximately –900 V.
The cleaning pad [B] touches the charge roller to clean the surface.

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 6. Details

Development

Toner Supply and Development

6
1. Toner tank 5. Drum
2. Agitator 6. Doctor blade
3. Pre-doctor blade 7. Reverse roller
4. Development roller 8. Developer tank

Toner Supply
The agitator [2] mixes toner and sends it to the development roller.
Development Unit
This machine uses a one-roller development system. The high voltage supply applies -700V to the
development roller.
When the user removes the developer seal, the developer falls and the magnetic reverse roller [7] mixes
the developer.
This machine does not use a TD sensor or ID sensor to control toner density. The pre-doctor blade [3] and
the doctor blade [6] control the toner density.

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 Printing Process

Toner Density Control

More toner is fed when the toner

Less toner is fed when the toner coating
coating on the development roller
on the development roller is thick
is thin
6
[A]: Pre-doctor blade
[B]: Doctor blade
[C]: Circulation of developer
A mixture of toner and developer circulates at the pre-doctor blade [A].
When the toner on the development roller decreases, the circulating region [C] gets smaller to let more
toner get to the development roller.
When the toner on the development roller increases, the circulating region [C] gets bigger to let less toner
get to the development roller.
Development Bias

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 6. Details

Toner transfers from the development roller to the areas on the drum that were exposed to the laser.

Toner End Detection

Overview
This machine uses two methods to detect toner near-end and toner end:
• A toner-end sensor, mounted below the print cartridge, monitors the level of the toner in the cartridge.
• The machine monitors the length of time the main motor has been running with the same AIO cartridge.
Note that print quality between toner near-end and toner end cannot be guaranteed. This is because toner
end is not detected directly; it is automatically detected 200 pages after near-end (or, in the case of main
motor rotation count, after the motor rotates enough to print an additional 200 A4 pages at 2 pages/job).
Toner can run out more quickly than this, if the coverage ratio is high.

Toner End Sensor

6

[A] Toner tank

[B] Toner end sensor
The toner end sensor detects toner near-end by the voltage output. When the output from the toner end
sensor is below a given level, the machine displays “Low on Toner”.

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 Printing Process

After toner near-end, the machine can print approximately 200 additional pages. At this time, the “Replace
Printer Cartridge Soon” message appears.
After the additional pages have printed, printing stops and then the “Replace Printer Cartridge” message
remains in the display.

• The 200 page limit for after the near-end alert appears can be adjusted with SP2213. However, the
print quality of these pages cannot be completely guaranteed. This is because the 200-page limit is
calculated for A4, with a 5% coverage ratio (depending on the coverage ratio of these 200 pages,
toner could run out before the 200 pages are made).

Main Motor Rotation Count

The time to replace the AIO cartridge can also be determined by the length of time the main motor has
been rotating.
When toner end is detected, ‘Replace Print Cartridge’ is displayed alternately with ‘Ready’.

• The servicing alert messages are not displayed when SP5930 001 (meter click charge) is set to "Yes".
6
The default setting of SP 5930 001 is “No”. For more, please refer to "5. Service Tables".
At about 200 pages before this (based on A4 prints at 2 pages/job), the machine detects toner near-end.
At this time, ‘Replace Print Cartridge Soon’ is displayed.
• Note that toner can run out more quickly 200 pages after near-end, if the coverage ratio is high.
Because of this, after toner near-end, printing quality cannot be guaranteed.

Toner Overflow Prevention

With the main motor rotation count feature, the machine can be set to stop printing after the print total
exceeds a certain set value. If the print count exceeds this value, then ‘Replace Print Cartridge’ remains in
the display. Then a new AIO cartridge must be installed.
This feature is a safety measure to prevent the used toner tank from becoming full (there is no toner overflow
detection mechanism).
To enable this feature, you must set SP3923 (Cartridge Stop) to "Yes".

Why do we need this feature?

Normally, the AIO is replaced by the user at about 15k. But some users will refill the old AIO with toner,
and use the same AIO again. If this occurs, the used toner tank will not be emptied. So there must be a
way to stop users from repeatedly filling the old AIO with fresh toner.
If you enable SP 3923, then after a certain number of prints are made with the same AIO, the machine
prevents printing, and a completely new AIO must be installed. If you try to print again by removing/
replacing the old AIO or adding new toner or other trickery, there will be no printing.

167
 6. Details

How does the machine know if the AIO is a new one?

The AIO has serial number information on a chip. The machine checks this number when the AIO is
placed in the machine.

Why is this feature disabled?

Ricoh does not support the practice of refilling old AIOs with fresh toner, so the feature is disabled by
default. But if field service stations know that this practice occurs in their region, or they know a customer
who is doing this, then they can enable the feature.

Summary
In the illustration below [A], [B], and [C] have these meanings:

[A] Heavy usage (jobs that require large amounts of toner)

Toner coverage is 5% more than normal. The machine detects toner near end based on main
[B]
motor rotation before the toner end sensor detects that toner is low.
6 Toner coverage is 5% lower than normal. The machine detects toner near end based on main
[C] motor rotation before the toner end sensor detects that toner is low. The toner overflow prevention
mechanism is triggered before toner is completely exhausted.

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 Printing Process

Displays at toner near-end (based on the toner end sensor), or when the
“Replace Print print cartridge is near the end of its service life (based on main motor
Cartridge Soon” rotation).
Printing can continue but print quality is not guaranteed.

The print cartridge is at the end of its service life (about 200 pages or
more after near end is detected by main motor rotation) but some toner
“Replace Print still remains (toner end sensor did not detect toner end).
Cartridge” flashes
Printing can continue but print quality is not guaranteed.
and alternates with
"Ready". This condition will occur if an old AIO is refilled with toner. The grey area
in the diagram is marked ‘out of guaranteed range’ because Ricoh cannot
guarantee the operation of the machine if an old AIO is refilled with toner.

Toner is exhausted (200 pages after the toner end sensor detects near
“Replace Print
end), or the toner overflow prevention mechanism is triggered (based on
Cartridge” remains in
main motor rotation). Printing cannot continue and "Replace Print
the display
Cartridge" will remain in the display until the AIO unit is replaced.

The following items have been added to the SMC Report (printed with SP5990).

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 6. Details

1. Previous Running Time

2. Previous Number of Alerts
3. Previous AIO Type (Accessory or 15 K)
4. Present Running Time
5. Present Number of Alerts
6. Present AIO Type (Accessory or 15 K)
7. Running Time When AIO Replaced
8. Current Running Time Remaining (%)

170
 Paper Feed

Paper Feed
Overview

1. Registration Roller 6. Friction pad 6

2. Relay Roller 7. Feed roller
3. By-pass feed roller 8. Paper tray
4. By-pass friction pad 9. Remaining paper sensors (1 and 2)
5. Paper end sensor
Paper Tray

Paper Feed System: Feed roller and friction pad

Paper Lift Mechanism: Tray arm and spring

Remaining paper sensors

Paper End Detection:
Paper end sensor

Paper Size Detection: Paper size switch

Tray Capacity: 500 sheets

Tray Extension: Available

By-pass Tray

Paper Feed System: Feed roller and friction pad

Paper Lift Mechanism: Cams and springs

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 6. Details

Paper Detection: By-pass tray paper sensor

Paper Size Detection: None

Tray Capacity: 100 sheets

Paper Tray

Tray Extension

The user can extend the tray manually to hold paper longer than A4/Letter size.
To use longer paper:
• Release the two locks [A]
• Extend the tray and close the locks.
These paper sizes can be used:
Paper Sizes

Tray Mode Possible Paper Sizes

Short (default) A5 (LEF/SEF), B5 (SEF), A4 (SEF), LT (SEF)

Long LG (SEF), 8.5" x 13" (SEF), 8" x 13" (SEF), 8.25" x 13" (SEF)

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 Paper Feed

Paper Lift

When the user puts the tray [A] in the machine, the bottom plate [B] lifts as follows. 6
• The slopes on the guide blocks [C] on the machine lift the tray arms [D] up.
• The springs [E] between the tray arms and bottom plates lift the plate.
• The springs [E] keep the top sheet of the paper at the correct height.

Paper Feed and Registration

1. Registration Roller 4. By-pass friction pad

2. Relay Roller 5. Paper end sensor
3. By-pass feed roller 6. Friction pad

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 6. Details

7. Feed roller 9. Remaining paper sensors (1 and 2)

8. Paper tray
The friction pad cannot be adjusted.
The machine makes a paper buckle at the registration roller to correct paper skew.
The paper buckle can be adjusted with engine SP 1003.

Paper Size Detection

[A] Paper size switch

[B] Paper size dial

Paper Size Detection Table

Size SW1 SW2 SW3

A4 SEF ON ON OFF

A5 SEF ON OFF ON

B5 SEF OFF ON OFF

Custom Size ON OFF OFF

LG SEF OFF OFF OFF

LT SEF OFF OFF ON

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 Paper Feed

Size SW1 SW2 SW3

HLT SEF OFF ON ON

Paper End Detection

When there is no paper in the tray, the feeler [A] falls into the cutout in the bottom plate, and the paper
end sensor comes on.

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 6. Details

Remaining Paper Detection

6 Remaining paper is detected by the combination of the remaining paper sensor signals. The signals from
the sensors indicate whether there are 500, 450, 250, or 50 sheets remaining.
[A] Remaining paper sensor 1
[B] Remaining paper sensor 2

Amount of paper Rem. paper sensor 1 Rem. paper sensor 2

1-50 sheets (10%) OFF OFF

51-250 sheets (50%) OFF ON

251-450 sheets (90%) ON ON

451-500 sheets (100%) ON OFF

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 Paper Feed

By-pass tray

The by-pass paper sensor [A] detects when paper is placed on the tray.
The CPU energizes the by-pass clutch [B]. Then the by-pass feed roller [C] starts to feed paper to the
registration roller [D] through the relay roller [E].
The by-pass feed roller shaft has two cams , . These cams release the bottom plate to press the stack
of paper against the feed roller. There is no width sensor.

• To prevent bad effects from too much friction between the feed roller and friction pad, the feed roller
contains a metal plate.

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 6. Details

Image Fusing and Paper Exit

Overview

1. Paper exit roller

2. Hot roller strippers
3. Thermostat
4. Thermistor
5. Fusing lamp
6. Hot roller
7. Fusing pressure roller
8. Pressure spring
9. Fusing exit roller
10. Paper exit sensor

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 Image Fusing and Paper Exit

Fusing Drive

The main motor [A] drives the fusing unit through a gear train.

6
Fusing Entrance and Guide Shaft

The entrance guide [A] is adjustable for paper thickness to prevent creasing.
If creasing occurs frequently in the fusing unit, remove all screws ( ) and slide the entrance guide to
the right. Replace the two end screws only. Do not replace the middle screw. This procedure allows paper
to have more direct access to the gap between the hot roller and the pressure roller.

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 6. Details

Pressure Roller

6 To change the applied pressure (for example, if the customer complains of insufficient fusing), adjust the
position of the pressure springs [B]. The factory setting for the spring position is at the top (minimum pressure).

The envelope lever [A] is used by the operator to adjust the size of the gap between the pressure roller
and hot roller. A larger gap is needed for envelopes, which are thicker than paper.
• Raise the lever to increase the size of the gap between the hot roller and pressure roller. This
prevents jams and wrinkling when printing on envelopes.
• Lower the lever to reduce the gap for all other print jobs. Normally this lever should be down.

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 Image Fusing and Paper Exit

New Fusing Unit Detection

There are two types of fusing unit: Service part, and Maintenance Kit part.
Only the fusing unit in the maintenance kit has the detection mechanism.
In the maintenance kit fusing unit, the looped wire on the fusing unit connector contains a fuse [A]. When
power is switched on after installing a new fusing unit, the engine board detects the fusing unit through the
looped wire. However, the fuse opens very shortly afterwards.
What happens next depends on the setting of engine SP mode 5930 (Meter Charge):
6
• If Meter Charge Mode is enabled, after the technician replaces the fusing unit, the maintenance
counter must be reset with SP mode 7804.
• If Meter Charge Mode is disabled (default), after the fusing unit has been replaced: (1) the CPU
detects the new unit, (2) the “Replace Maintenance Kit” message disappears automatically, and (3)
the maintenance counter resets automatically.

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 6. Details

Fusing Temperature Control

When the main switch turns on, the CPU turns on the fusing lamp using the soft start process. (The soft start
process prevents the room lights from flickering.) The lamp stays on until the thermistor detects the standby
temperature. Then the CPU maintains this temperature using on-off control. To start printing, the CPU raises
the temperature to the printing temperature.
The fusing temperature for each mode is as follows:

Condition Temperature (oC)

Standby Mode 135

Ready to Print 168

Printing

Charge Paper Feed Start-30 s 0.5-2min. 2-4min 4-6min. 6min.-

Thermistor

Plain, OHP Bypass 190 185 180 175 170

<15oC
Env. Bypass, 195 195 190 190 190

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 Image Fusing and Paper Exit

Condition Temperature (oC)

Env. Feeder

Postcard Bypass 195 195 190 190 190

Thick Bypass 195 195 190 190 190

>15oC Plain, OHP Bypass 180 180 175 170 170

Env. Bypass, 190 190 190 190 190

Env. Feeder

Postcard Bypass 190 190 190 190 190

Thick Bypass 190 190 190 190 190

Overheat Protection 6
If the hot roller temperature becomes greater than 245 °C, the CPU cuts off the power to the fusing lamp.
At this time, SC543 will be generated.
If the thermistor overheat protection fails, there is a thermostat in series with the common ground line of the
fusing lamp. If the temperature of the thermostat becomes greater than 210 °C, the thermostat opens,
removing power from the fusing lamp. At this time, the machine stops operation.

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 6. Details

Paper Exit

6 [A] Paper overflow detection sensor

[B] Paper exit sensor

When the paper overflow detection sensor [A] is activated, the machine detects that the paper stack height
has exceeded a certain limit and stops printing.
The paper exit sensor [B] detects paper misfeeds.

Energy Saver Mode

When the machine is not being used, the energy saver feature reduces power consumption by switching
off the fusing lamp.
Entering Energy Saver Mode
Energy saver mode starts after the machine has been idle for a specified time. The operator can set the
time on the System menu. ([Menu] > "System"]. Several settings are available: Off, 1, 5, 15, 30, 45, 60
min (Default: 5 min.)
When the machine is in energy saver mode, the CPU turns off the fusing lamp. The +5VE (power enabled
in energy saver mode) line is active in energy saver mode; however, the +24V and +5V lines are not active.
Leaving Energy Saver Mode
The machine leaves energy saver mode when one of the following events occur:
• Print command received from the PC
• Any cover opened and closed

184
 Image Fusing and Paper Exit

• Any operation panel keys pressed

185
 6. Details

Controller Functions
Meter-charge Counter Display
When meter charge mode is switched on with SP5930-001, the meter-charge counter menu is the first
item shown on the user menu:

Menu:
Counter

(The “Sample Print” menu appears first when the meter-charge mode is switched off.)
PM Warning Display
When meter charge mode is switched on with SP5930, “Replace Maintenance Kit” will not be displayed
at 90k prints. The default setting for this machine is meter-charge mode off.

Item Meter-charge On Meter-charge Off Remarks

6 Meter-charge counter
Shown as the first item in
the user menu
Not shown User menu

“Replace Maintenance
PM Warning Not shown Kit” displayed at 90k
prints

PM Service Customer

Automatically reset when

Printer engine service
PM Counter Reset manually the fusing unit is replaced
mode “PM counter”
using the maintenance kit

The meter-charge counter is not the same as the PM counter because the meter-charge counter does not
count up in the following cases:
• Blank rear side during duplex printing
• Blank page when using the “Cover Page” or “Two in One” features
• Service reports

• The meter-charge counter cannot be reset.

186
7. Specifications

Basic Specifications
General Specifications

Type Desktop

Laser beam scanning & Electro photographic printing and Dual-component toner
Technology
development

• 8 keys, 4 LEDs
Operation Panel
• 2-line display (2 lines x 16 characters/line)

Resolution (dpi ) 1,200 x 600 dpi, 600 x 600 dpi, 300 x 300 dpi

P1b/P1L 31 ppm, P1c 36 ppm (plain paper, A4/LT SEF)

Printing Speed
Note: 31 ppm/36 ppm applies to both simplex and duplex printing.

First Print 6.9 sec or less (A4/LT, SEF, Std. Tray) 7

Duplex Printing A4/LT Approx. 100% productivity (from the standard tray)

388 x 450 x 345 mm

Standard
15.3 x 17.8 x 13.6 in.

388 x 455 x 345 mm

With back cover
15.3 x 18.0 x 13.6 in.

388 x 509 x 345 mm

LG Mode
Dimensions 15.3 x 20.1 x 13.6 in.
(WxDxH) 388 x 543 x 345 mm
With duplex attached
15.3 x 21.4 x 13.6 in.

388 x 450 x 477 mm

With Opt. Tray (x1 500)
15.3 x 17.8 x 18.8 in.

388 x 450 x 609 mm

With Opt. Trays (x2)
15.3 x 17.8 x 24.0 in.

Weight 17.5 kg / 38.6 lb. (with std. tray and AIO)

187
 7. Specifications

15.5 kg / 34.2 lb. (without AIO)

Std Tray 500 sheets (75g/m2, 20 lb.)

Standard
Bypass tray 100 sheets (75g/m2, 20 lb.)
Input capacity
Op. Paper Tray PFU 500 sheets x 2 (75g/m2, 20lb)

Max 1600 sheets (75g/m2, 20 lb.)

Standard Tray Face

Output capacity 250 sheets (A4/LT, 75g/m2, 20lb)
down

A4 SEF-A5 SEF, LG SEF-A5 SEFB, Width 98 to 216 mm

Std. Tray - Length 140 to 356 mm
(Width 3.9 to 8.5 in - Length 5.6 to 14 in.)

A4 SEF-A6 SEF, LG SEF-A6 SEF, Width 64 to 216 mm -

Input Paper Size Bypass Tray Length 140 to 356 mm
(Width 2.6 to 8.5 in - Length 5.6 to 14 in.)

A4 SEF-A5 SEF, LG SEF-A5 SEF, Width 98 to 216 mm -

Opt. Tray Length 160 to 356 mm

7 (Width 3.9 to 8.5 in - Length 6.3 to 14 in.)

Std./Opt. Tray,
Plain Paper, Thick Paper, Recycled Paper
Duplex Unit

Media Type Plain Paper, Thick Paper, Transparency, Recycled Paper,

Bypass tray
Envelope

Env. Feeder Envelope

Standard Tray 60-130g/m2, 16-34 lb.

Paper Weight Op. Paper Tray 60-130g/m2, 16-34 lb.

Bypass tray 60-162g/m2, 16-43 lb.

P1b/c: 34 sec or less, 12 sec or less recovery from sleep mode

Warm-up Time
P1L: 19 sec or less, 12 sec or less recovery from sleep mode

Toner (AIO) 15K prints. Starter: 6K prints

Maint. Kit 90K prints

Target Yield
Note:
1) A4 (8.5”x11”)/ 5% Chart is used to measure the above yield.

188
 Basic Specifications

2) The condition is standard temperature and humidity.

3) This yield number may change depending on the circumstances and printing
conditions.

5 min (default)
Environment Energy Star Mode
Selectable: 1, 5, 15, 30, 45, 60, Off

US: UL60950, CUL

Safety Standard
EU: CE Marking, TUV(EN60950), ICE60950

US: Energy Star

Environmental Standard
EU: BAM specifications

Total counter Electric Counter

NRS Supported

DESS Supported

HDD 40 GB

Standard 192 MB
RAM
Maximum 384 MB 7

External Options

Paper Tray (500 x1)

Paper Size A4 SEF-A5 SEF, LG SEF-A5 SEF

Paper Weight 60-130g/m2, 16-34 lb.

Paper capacity 500 sheets x 2 tray ( 2 unit installable )

Dimensions(w x d x h) 388 x 496 x 140 mm (1.53 x 1.96 x 0.56 in.)

Weight 6.0 kg or less, 13.3 lb. or less

Envelope Feeder

Crane Crest Com#10, Strathmore Writing Com#10, Neenah Classic

Paper Size
Crest Com#10, C5,C6, DL

Paper capacity 60 Envelopes

189
 7. Specifications

Dimensions (w x d x h) 534 × 464 × 180 mm, 2.1 x 1.83 x 0.71 in.

Weight 1.7 kg or less, 3.75 lb or less

Duplex Unit (G893)

Paper Size A4 SEF-A5 SEF, LG SEF-A5 SEF

Paper Weight 64-105g/m2, 17-28 lb.

Dimensions (w x d x h) 340 x 380 x 250 mm, 1.34 x 1.50 x 0.99 in.

Weight 6.0 kg or less, 13.3 lb or less

S-P1b/P1L: 31 ppm
Printing Speed
S-P1c: 36 ppm

Paper Sizes

7 Plain Paper
Std. Opt.
Type Orient Size Bypass Env. Feed Dup.
Tray Tray

A4 SEF 210x297 mm D D C N A

B5 SEF 182x257 mm D D C N A

A5 SEF 148x210 mm D D C N A

LEF 210x148 mm B N C N A

B6 SEF 128x182 mm N N N N N

A6 SEF 105x148 mm N N C N N

Legal SEF 8 1/2”x14” mm D D C N A

Letter SEF 8 1/2”x11” mm D D C N A

HLT SEF 5 1/2” x 8 1/2” D D C N A

LEF 5 1/2” x 8 1/2” B N C N A

Exec SEF 7 1/4”x10 1/2” N B C N A

190
 Basic Specifications

F SEF 8” x 13” B B C N A

Foolscap SEF 8 1/2” x 13” B B C N A

Folio SEF 8 1/4” x 13” B B C N A

Envelope
Std. Opt.
Type Orient Size Bypass Env. Feed Dup.
Tray Tray

Com10 SEF 4 1/8” x 9 ½” N N C C N

Monarch SEF 3 7/8” x 7 ½” N N C C N

C6 SEF 114 x 162 mm N N C C N

C5 SEF 162 x 229 mm N N C C N

DL Env SEF 110 x 220 mm N N C C N

Custom
Std. Opt. Env.
Tray Tray
Bypass
Feed
Dup. 7
Width 98-216 mm (3.9-0.8.5 in.) B B / N N

140-356 mm (5.5-14 in.)

Length B B / N N
160-356 mm (6.3-14 in.) Opt. Tray

Width 64-216 mm (2.5-8.5 in.) / / C N N

Length 140-356 mm (5.5-14 in. in.) / / C N N

A Supported and the size is automatically detected.

B Need to select paper size by operation panel after the dial is set to

C Need to input paper size by operation panel and driver.

D Need to specify paper size by using dial.

N Not supported.

/ Does not apply

191
 7. Specifications

• The printable area may vary depending on paper size, printer language and printer driver settings.

Envelopes
7

192
 Basic Specifications

Operating Environment

North America: 120 V, 60 Hz

Power Source
Europe: 220-240 V, 50/60 Hz

North America Main Unit Full System

Power Consumption (North Maximum 930 W or less 960 W or less

America) Printing 630 W or less 630 W or less

Energy Saver 4.5 W or less 10 W or less

Europe Main Unit Full System

Power Consumption Maximum 970 W or less 990 W or less

(Europe) Printing 630 W or less 630 W or less

Energy Saver 6.5 W or less 12.5 W or less

7
S-P1b/1L Main Unit Full System

Printing 65 dB or less 69 dB or less

Noise Emission Standby 42 dB or less 42 dB or less

(All Models) S-P1c Main Unit Full System

Printing 67 dB or less 71 dB or less

Standby 42 dB or less 42 dB or less

S-P1b/1L Main Unit Full System

Printing 59 dB or less 63 dB or less

Sound Pressure
Level Standby 36 dB or less 36 dB or less

(All Models) S-P1c Main Unit Full System

(Operating Position)
Printing 61 dB or less 65 dB or less

Standby 36 dB or less 36 dB or less

193
 7. Specifications

Operation Panel LED Specifications

LED Color Appearance Meaning

Off Power off or in Energy Saver mode

Power Green Flashing Warming up

On Power on and not in Energy Saver mode

Off No data

Data being received or processed or the printer is

Data In Green Flashing
spooling

On Data being received or processed; more data coming

Off Printer off-line

Online Green Flashing Going off-line

On Ready to print

7 Error Red
Off No messages or error conditions requiring attention

On Printer requires service

194
 Controller Specifications

Controller Specifications

195
 7. Specifications

Controller Board

196
 Controller Specifications

1. SDRAM DIMM I/F

2. Engine I/F
3. PCI Option
4. HDD I/F
5. IEEE1284 I/F
6. SD Card I/F (Slots x2)
7. USB I/F
8. LAN I/F

Printing Functions

Job Spool Y*

Adjustment Registration Y

Adjustment Image Density Y

* With HDD
7
Printer Drivers

PostScript3

Windows Mac
Item PCL5e/6 RPCS
2000
OS
9x/Me NT4 / OSX
8.6-9.2
XP

Job Binding N Y N N N N N

Send to Document Server N N N N N N N

Sample Print Y Y Y Y Y Y Y*3

Locked Print Y Y Y Y Y Y Y*3

Reduce/Enlarge (Scaling) N Y Y Y Y Y Y

Reduce/Enlarge Centering Y Y N N N N N

197
 7. Specifications

Collate Y Y Y Y Y Y Y

Layout (N-up) Y Y Y Y Y Y Y

Poster N Y N N N Y N

Duplex Y Y Y Y Y Y Y

Booklet1 N Y N N N N N

Booklet2 (Magazine) Y Y N N N N N

Non-Reduction Booklet N Y N N N N N

Punch N N N N N N N

Staple N N N N N N N

Front Cover Sheet Y Y N N N Y*1 Y*1

Front and Back Cover Sheets N N N N N N N

Slip Sheet Y Y Y N N N N

7 Chaptering (Page Layout) N N N N N N N

Chaptering (Single Page

N N N N N N N
Insert)

Chaptering (Page Block

N N N N N N N
Insert)

User Defined Pages Y N N N N N N

Tab Stock Printing N N N N N N N

Mirror Image Print N N Y Y Y Y N

Negative Image Print N N Y Y Y Y N

Dithering Y Y Y Y Y Y Y

Image Smoothing / / Y Y Y Y Y

Edge Smoothing Y Y Y Y Y Y Y

Toner Saving Y Y Y Y Y Y Y

Watermark Y Y Y Y*2 Y*2 Y Y*2

198
 Controller Specifications

Form Overlay N Y N N N N N

Header/Footer N Y N N N N N

Adjust image position N Y N N N N N

Binding Margins N Y N N N N N

User ID Y Y Y Y Y Y Y*3

User Code Y Y Y Y Y Y Y*3

Rotate Print Y Y Y Y Y N N

Reverse Order Print N Y N N Y Y Y

Do not print Blank pages N Y N N N N N

Edge to Edge Print Y Y Y Y Y Y Y

Y*3: After Mac OSX10.2

Supported Environments
7
Windows Environments

Windows OS Type PCL5e PCL6 RPCS PS3

Win 9x/Me - Yes Yes Yes Yes

Win NT*7 WorkStation 4.0 Yes *1 Yes *1 Yes *1 Yes *2

Server 4.0 Yes *1 Yes *1 Yes *1 Yes *2

Server 4.0 TSE (*5) Yes *2 Yes *2 Yes *2 Yes *2

Server 4.0 Enterprise Ed. No No No No

Win 2000 Professional Yes Yes Yes Yes *3

Server (*5) Yes Yes Yes Yes *3

Advanced Server (*5) Yes Yes Yes Yes *3

Datacenter Server No No No No

Win XP Professional Yes Yes Yes *4 Yes *3

199
 7. Specifications

Professional x64 Ed. Yes*7 Yes*7 Yes *4*8 Yes *3*7

Home Ed. Yes Yes Yes *4 Yes *3

Win Server
Standard Yes Yes Yes Yes *3
2003/2003R2

Enterprise Yes Yes Yes Yes *3

Datacenter Ed. No No No No

Yes *3
Standard x64 Ed. Yes*7 Yes*7 Yes*8
*7

Yes *3
Enterprise x64 Ed. Yes*7 Yes*7 Yes*8
*7

Datacenter x64 Ed. No*7 No*7 No*8 No*7

Web Ed. No No No No

Notes

7 *1 Service Pack 6a or Later is required

*2 Service Pack 6 or Later is required

Adobe does not release PS driver for Windows 2000 and XP. Only MS-PostScript driver is
*3
available and PPD file for MS-PS is included in the Driver CD.

*4 RPCS driver does not support "Fast User Switching" function of Windows XP.

*5 See "Point & Print" and "Terminal Service and Citrix Metaframe"

*6 NT4 drivers are not included in driver CD-ROM and are provided by web site.

*7 64bit drivers are not included in driver CD-ROM and are provided by web site(Engilish only)

*8 RPCS64bit driver is in the progress of release schedule.

Mac OS Environments

Mac OS PS3 Printer Utility for MAC

Mac OS 8.6 - 9.2.X (OS X Classic) Y Y

Mac OS X Native (v. 10.1 or Later) *1 Y Y*2

200
 Controller Specifications

Notes

Mac OS X v.10.0.X is not supported. Plug-in function for "Sample Print", "Locked Print" and "User
*1
Code" is supported from Mac OS X 10.2 and later.

*2 Mac OS X v.10.2.0 is not supported.

UNIX Environment

Supported Platforms Network Installation Device Option Support*

Sun Solaris 2.6 / 7 / 8/ 9 /10 2.6 / 7 / 8/ 9 / 10

HP-UX 10.X / 11.X / 11iv2 10.X / 11.X / 11iv2

SCO OpenServer 5.07 , 6.0 5.07 , 6.0

6.X / 7.X / 8.X / 9.X /

RedHat Linux 6.X / 7.X / 8.X / 9.X / Enterprise
Enterprise

V4.3 / 5L V5.1 / 5L V5.2 / 5

IBM AIX V4.3 / 5L V5.1 /5L V5.2 / 5L V5.3
L V5.3
7
Data Stream PostScript, PCL, ASCII

Localization English only

* Device Option feature is not supported in PCL.

Novell Netware

Supported Version Netware 3.12, 3.2, 4.1, 4.11, 5.0, 5.1, 6 , 6.5
Netware Server
Client OS Windows 95 /98 /Me, NT4.0 / 2000, XP(Professional)

Supported Server
NetWare 5.1with SP7 or later, 6.0 with SP4 or later, 6.5
OS

Microsoft Windows 95/98 with Novell Client 3.32 or later

NDPS Gateway (V4 Microsoft Windows NT4.0/2000/XP Professional with
Supported Client
Release) Novell Client 4.83 or later *Windows Me/XP Home
OS
Edition is not supported since Novell Client does not support
this OS.

Localization English, German, French, Italian, Spanish

201
 7. Specifications

SAP R/3 Environment

3.x or later (4.x = Supported, 3.x, 6.x =

R/3 version
Compatible)

Platform Independent
Supported
PDL PCL5e
environment
Latin 1(Western European), Latin 2 (Eastern
Character Set
European)

Localization English only

i.e: Input/Output Bin, Duplex, Stapling, Punching, Resolution, Collation,

Supported features EconoMode/TonerSaving, Smoothing, Page Protect, Auto Tray Change/Opt
Tray select

Code 128, Code 39, Code 93, Codebar, 2 of

Barcode Fonts (Support Latin
Supported Barcode 5 interleaved/Industrial/Matrix, MSI, USPS,
1 only)
& OCR Fonts* UPC/EAN

OCR Fonts OCR A, OCR B

7
* Need to purchase Barcode & OCR Package

Controller Interface Specifications

Network Interface (Standard)

Data Transmission Speed 10M bps, 100 Mbps

Protocol TCP/IP, IPX/SPX, SMB, AppleTalk

Supported OS Windows 9x/Me/NT/2000/XP, Mac OS

Distance between devices 100m

USB 2.0 Interface (Standard)

480 Mbps (High Speed:USB 2.0), 12 Mbps (Full

Data Transmission Speed
Speed)

Windows 98 SE/Me/2000/XP (USB 1.1), Windows

Supported OS
2000/XP (USB 2.0)

202
 Controller Specifications

IEEE 1284 Interface (Standard)

Data Transmission Speed Compatible/Nibble/Byte/ECP mode

Windows 9x/ Me/ NT4.0/ 2000 /XP /Server2003,

Supported OS
Mac OS

Distance between devices 2.5m

Wireless LAN Interface (Option)

Data Transmission Speed 11 Mbps, 5.5 Mbps, 2 Mbps, 1 Mbps

Protocol TCP/IP, IPX/SPX, SMB, AppleTalk

Supported OS Windows 9x/Me/NT/2000/XP, Mac OS

140m (11M bps), 200m (5.5 Mbps), 270 m (2 Mbps),

Distance between devices
400 m (1 Mbps)

Frequency From 2,400 MHz to 2,497 MHz

Channel 1-11 ch (US model), 1-13 ch (EU model)

Type of connection
Ad hoc mode, 802.11b Ad hoc mode, Infrastructure 7
mode, WPA

Gigabit Ethernet (Option)

Data Transmission Speed 10M bps, 100 Mbps, 1000 Mbps

Protocol TCP/IP, IPX/SPX, SMB, AppleTalk

Supported OS Windows 9x/Me/NT/2000/XP, Mac OS

Distance between devices 100m

Supported Utilities

Bundled Utilities

No. Utility Name Supported?

1 SmartDeviceMonitor for Admin YES

2 Printer Utility for Mac YES*1,*2

203
 7. Specifications

3 DeskTopBinderLite –SmartDeviceMonitor for Client YES

4 Font Manager 2000 YES

5 WebImageMonitor (embedded web server) YES

*1Mac OS X v.10.0.x is not supported.

*2Mac OS X v.10.2.0 is not supported

Optional Utilties

No. Utility Name Supported?

1 DeskTopBinder Professional YES

2 Web Smart Device Monitor YES

204
 Machine Configuration

Machine Configuration
System Components

All the options listed below can be installed by the customer, except the Data Overwrite Security Unit.
7
Main

Mainframe (31 ppm) G176 S-P1b/P1L: 31 ppm

Mainframe (36 ppm) G177 S-P1c: 36 ppm

Options

Paper Feed Unit TK1030 G894 1 or 2 trays can be installed.

Duplex Unit AD1000 G893

If 2 PFUs are installed, the envelope

Envelope Feeder Type 400 G362
feeder must go in the top tray.

Internal Options

Memory Unit Type C 128 MB G331

Memory Unit Type C 256 MB G332

Hard Disk Drive Type 2650 M311

IEEE 802.11b interface Unit Type H G813

205
 7. Specifications

IEEE 802.11b Interface Unit Type I G874

Gigabit Ethernet Board Type A G874

VM Card Type D G874

Data Storage Card Type A G874

Data Overwrite Security Unit Type E G874 Must be installed by a technician.

206
MEMO

207
 MEMO

208 EN