Topic 1 Backbone
Topic 1 Backbone
Key points
Patients attend dental professionals with the aim Each stage of the interaction between provider and Regarding treating the common diseases in the
of improving the quality of their lives; they want patient – examination, care planning and disease mouth that affect the teeth and periodontium, or
to be healthier or healthy. This may range from management – presents physical, clinical and ethical the restoration of damaged teeth to function or
the relief of physical pain, discomfort or reduced challenges. the replacement of missing teeth, decisions must
function, to managing the emotional distress of be made as to whether the situation should be
dissatisfaction with appearance. cured or managed.
Abstract
Patients attend dental professionals with the aim of improving the quality of their lives; they want to be healthier or
healthy. This may range from the relief of physical pain, discomfort, or reduced function, to managing the emotional
distress of dissatisfaction with appearance. Health, according to the World Health Organisation, is ‘a state of complete
physical, mental and social well-being and not merely the absence of disease or infirmity’, and oral health therefore
becomes an essential component of this definition. To meet these aims, dental practitioners should be concerned
with the desires and expectations of their patients, as well as their clinical needs. To achieve this, a wide range of
knowledge and skills must be employed to first make a diagnosis, then by making clinical decisions to arrive at a care
plan that is appropriate for each individual patient and yet remains within the scope of practice as determined by the
General Dental Council. Each stage of the interaction between provider and patient – examination care planning,
and disease management – presents physical, clinical and ethical challenges. Further, having established the status
of the soft and hard tissues, decisions must be made as to whether it is appropriate to leave the patient with some
level of disease process or impairment of function rather than attempt to eliminate it entirely. Enhancements, the
ever-increasing demand for cosmetic dentistry, and the tension that is created between the desire of the patient and
the clinical, moral and ethical obligations of the practitioner, challenge the dentist not to transition from being a
professional into the world of commercialism. This article addresses these challenges.
Introduction soft tissues of the face, together with the acquire a lot of information about the current
replacement of missing teeth. Whereas the status of all the hard and soft tissues and then
Why do patients attend dental practices? specific outcome for an emergency visit is decide how to manage any deviations from
Sometimes it will be as an emergency with quite easy to define, as shown in Table 1, the the normal.
a specific outcome in mind, or for a routine routine dental check-up and the demand for When presenting for a routine dental
assessment as to the state of their teeth, cosmetic changes pose greater challenges to ‘check-up’, patients are effectively asking us,
gums and mouth. In more recent times, the practitioner in terms of the examination, as their dentists, the following questions:
however, an increasingly common reason diagnosis and care planning. Rather than ‘how are my teeth?’; ‘is my mouth OK?’; ‘is
for a visit has been for improvements in the focus on one issue, the practitioner must there anything wrong?’ or variations on these
appearance of the teeth and surrounding
Table 1 Common emergency situations presenting to the dental practitioner
1
Retired Senior Teaching Fellow and General Dental
Practitioner, London, UK. Emergency episode Aim of treatment
Correspondence to: Robert L. Caplin
Email address: [email protected] Pulp Relief of pain
Refereed Paper. Tooth – enamel/dentine: for example, fracture Comfort; restore function; improve appearance
Submitted 29 March 2022
Appliance: for example, fracture of removable Comfort; restore function; restore appearance;
Revised 19 May 2022 appliance/crown out protect the pulp
Accepted 8 June 2022
https://doi.org/10.1038/s41415-022-4553-7 Soft tissue: for example, swelling/pyrexia/trismus Relief of pain; restore function; prevention of spread
these, the clinician must exercise clinical A landmark decision by The Supreme
judgement, that is, clinical decision-making Court of the United Kingdom finally ended
within the context of the patient. medical/dental paternalism. In the case of
Decision-making is a broad term that Montgomery v Lanarkshire Health Board,
applies to the process of making a choice it was established that, rather than being a
between options as to a course of action. matter for clinical judgement to be assessed
Clinical decision-making/reasoning is the by medical (dental) opinion, a patient should
process used to make a judgement about what be told whatever they want to know, not what
to believe and what to do about the symptoms the health professional thinks they should
and signs that a patient presents with to enable be told.20
a diagnosis to be made and treatment options This requires honesty by the practitioner Fig. 7 Gross hard tissue loss
considered. Facione and Facione16 considered about the risks and benefits of any proposed
clinical reasoning as a process ‘that in order treatment or alternatives and the option not
to arrive at a judgement about what to believe to do anything. The practitioner is, in effect, being asked to
and what to do, a clinician should consider the predict the future and to decide what would be
unique character of the symptoms (evidence) The challenge of disease the most acceptable way to deal with a tooth
in view of the patient’s current health and life management so that it lasts as long as possible. Restoring
circumstances (context), using the knowledge it is not necessarily the fall-back position as
and skills acquired over the course of the With the current approach within dentistry treatment can inflict more distress on the tooth
health sciences training and practice (methods, of prevention and minimal intervention for and its supporting structures.
conceptualisations), anticipate the likely effects the management of dental disease, the dental
of a chosen treatment action (consideration practitioner faces the challenge whether to A state of complete physical,
of evidence and criteria) and finally monitor monitor or treat diseased tissue and whether mental and social wellbeing
the eventual consequences of delivered care a cure is either possible or desirable where
(evidence and criteria)’. Trowbridge et al.17 cure means a complete restoration of Most criticism of the WHO definition of
extend this by seeing clinical reasoning not only health.21 Treatment, on the other hand, refers health2 concerns the absoluteness of the
as a conscious process but with the healthcare to a process that leads to an improvement word complete in relation to wellbeing. The
worker also interacting with the patient and in health but may not include the complete problem is that it unintentionally contributes
the environment at an unconscious level. elimination of disease.22 There are, indeed, to the medicalisation of society. According to
Critical thinking, defined by The American several measurable aspects of disease and Smith et al.,25 ‘the requirement for complete
Philosophical Society 18 as ‘the process of their initiating factors, such as plaque and health would leave most of us unhealthy most
purposeful, self-regulatory judgement which bleeding scores, tooth mobility and tooth of the time because it lowers the threshold
gives reasoned consideration to evidence, surface loss. How much of this information for intervention, inviting treatment for
contexts, conceptualisations, methods and should inform the clinical decision-making abnormalities at levels that might never cause
criteria’, shows how this process is integral to will follow a full and frank discussion with illness’. Tinetti and Fried26 are concerned that
clinical reasoning and decision-making. the patient of the risks and benefits of any ‘the emphasis on preventing and treating
The challenge is to arrive at a care plan that intervention proposed, alternative options individual diseases leads to overtreatment’,
is appropriate for the patient, meeting their and finally, the option not to do anything. an issue shared in dentistry according
needs and expectations and at the same time, Huber et al. 23 make the point that the to Holden. 27 They suggest that clinical
not compromising the ethics and morals of the requirement for complete health would decision-making should be predicated on
practitioner. The care plan for a young adult leave most of us unhealthy most of the time the attainment of patient goals and on the
with a high plaque score, several bleeding sites and that health should be seen not as a static identification and treatment of modifiable
and several new sites of carious enamel and state but a more dynamic one, based on the biological and nonbiological factors, rather
dentine might be quite different for an older resilience or capacity of the individual to than on the diagnosis, treatment, or prevention
patient with a similar clinical situation but with cope, that is, to adapt and self-manage. of individual diseases.
multiple health problems, inability to undergo Although caries, periodontal disease, broken They see the patient’s complaints as
lengthy procedures in the dental chair and lack teeth, missing teeth, etc are deviations from the generating three questions by the practitioner
of manual dexterity. A defining time in the normal, the philosophy that it is essential to to whom they go for care:
relationship between the dental practitioner restore to what was ‘normal’ is questionable. It 1. In what ways are the complaints bothersome
and the patient came with the publication of is essential to weigh the benefits of treatment – what is the effect on the patient’s physical,
Standards for the dental team by the GDC.19 against the risks and to consider the long-term psychological and social functioning?
Within this document is a requirement to implications of any interventions. Caplin24 uses 2. What does the patient hope to achieve from
‘give patients the information they need, in a similar situation to Figure 7 as an example medical (dental) treatment? What trade-
a way they can understand, so that they can of the range of options available to patients in offs is the patient willing to make? In the
make informed decisions’ and ‘make sure that any given clinical situation, with a range from case of prevention, does the patient value
patients (or their representatives) understand no intervention to the extensive further tooth ‘down the road’ benefits more, or does the
the decisions they are being asked to make’. tissue loss of providing a crown. patient have more immediate concerns?
Fig. 8 Tooth 11 with clinically satisfactory Fig. 9 Gold crowns provided on intact healthy Fig. 10 Gold crown provided on an intact
restoration teeth healthy tooth
3. Are psychological or social factors further or dentine is detectable; the tooth has a (before preparation, the teeth were intact
impeding health and functioning? satisfactory root-filling; and the patient and healthy). In their thirties, both bitterly
does not mention the appearance of the regretted having had these crowns. Was this
The challenge for the dental practitioner tooth. Some feel strongly that aesthetic appropriate treatment? Whose interests were
is to be sure that irreversible procedures are dentistry should be included as part of the being served?
only undertaken when the patient’s answers recommendation in the care plan.29 Dentistry may be defined as ‘the art or
to all these questions have been thoroughly If in clinical practice the dental professional profession of a dentist’34 and as such, dentistry
assimilated and the care plan discussed with embraces the quality-of-life concept (the can be more subjective than objective and
the patient. degree to which a person enjoys the important more of an art than a science,35 although
possibilities of life)30,31,32 and applies the the practitioners should always conduct
Replacement of missing teeth definition of oral health, it could be concluded themselves as professionals. In the context of
that the practitioner is thereby challenged to enhancements, it is important to understand
Although more obvious in the aesthetic zone, undertake any treatment that the patient feels what being a member of a profession means
the request for the replacement of missing will improve their life. Can the practitioner and the challenges that it presents.
teeth more posteriorly may stem from a reasonably refuse the patient’s request assuming A profession is ‘an occupation whose core
perceived loss of chewing function. Although it to be legal and ethical? However, it should be element is work based upon the mastery of
nature provides us with 32 teeth (most of remembered that the practitioner has a choice a complex body of knowledge and skills. It
the time), the loss of posterior teeth should and even though a patient has autonomy, is a vocation in which knowledge of some
not automatically lead to their replacement. their wishes are not absolute and binding on a department of science or learning or the
The shortened dental arch concept accepts a practitioner. The dentist has the legal right not practice of an art founded upon it is used in
reduced number of naturally interdigitating to provide a certain procedure if it is considered the service of others. Its members are governed
units, thereby reducing the need for their that it will not benefit the patient or even harm by codes of ethics and profess a commitment
prosthetic replacement with the subsequent the patient (non-maleficence). to competence, integrity and morality, altruism
morbidity that a prosthesis or implants can The ‘Daughter Test’ can be a very powerful and the promotion of the public good within
produce. Patients can and do manage without influence in planning decisions. 33 At its their domain. These commitments form the
the full complement of natural teeth. In these simplest, in relation to elective aesthetic basis of a social contract between a profession
situations, the patient can still be considered dentistry, is the question: ‘knowing what and society, which in return grants the
as functionally healthy. 28 But what if the I know about what this procedure would profession a monopoly over the use of its
patient is adamant that the missing teeth involve to the teeth in the long term, would I knowledge base, the right to considerable
should be replaced? carry out this procedure on my own daughter autonomy in practice and the privilege of self-
(or any other close relative)?’ Morals, values, regulation. Professions and their members are
Should we meet the patient’s request? culture and philosophy will influence each accountable to those served and to society’.36
As health care providers, embracing the individual practitioner. The applicability of this definition is
emotional and psychological wellbeing of challenged by Welie,37 who concludes that
our patients places an additional burden The challenge of enhancing whereas dentistry qualifies as a profession,
on the route to successful dentist-patient it is also exhibiting a trend to again become
outcomes. Are we healing and/or enhancing The area of dentistry concerned with the a business, as it was before the nineteenth
those who come to us for care? Furthermore, ‘improvement’ of the appearance of teeth and century. He points out that ‘not every treatment
in the absence of clinical need, should we soft tissues presents enormous challenges to performed by dentists is aimed at relieving
be informing those who come to us for care the practitioner. Who is it that decides what serious pain or threat to the patient’s health.
of treatments that could potentially change looks good or acceptable – the patient and/or Indeed, more and more of the treatments
(improve) the patient’s smile? This dilemma the dentist? now performed by dentists are cosmetic
is highlighted in Figure 8. Clinically, the For the female patients in Figures 9 and interventions. However, ugliness is not a medical
margin of the restoration at the upper right 10, gold crowns were desirable and a socially indication; it does not necessitate medical
central incisor is intact; no carious enamel acceptable appearance when they were young treatment in the same way that a toothache,
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