Name- Sheezan showkat

D.O.B-23-09-1996

[email protected]

Phone No-7006911273

Stacey wants to speak with a supervisor bec... by Dey,A,Ashmita,CSL RDey,A,Ashmita,CSL

Stacey wants to speak with a supervisor because she was assured by the last agent that she will
not be charged late fees. She has been contacting repeatedly and the last agent disconnected her
chat abruptly

Hi Stacy! I am Sheezan from BT messaging de... by Varun Gupta (Unverified)Varun Gupta

Hi Stacy! I am Sheezan from BT messaging department. I got your query related to late fee. Let's
partner together to get this resolved for you.

May I take few moments to check the account... by Varun Gupta (Unverified)Varun Gupta
(Unverified)6:08 PM

May I take few moments to check the account details for you?

Sure by Dey,A,Ashmita,CSL RDey,A,Ashmita,CSL R6:08 PM

Sure

Thank you so much Stacey. While I am checki... by Varun Gupta (Unverified)Varun Gupta
(Unverified)6:09 PM

Thank you so much Stacey. While I am checking the account details, may I know how's your day
going so far?

So far it's good. by Dey,A,Ashmita,CSL RDey,A,Ashmita,CSL R6:10 PM

So far it's good.

I want to talk to your supervisor. There is... by Dey,A,Ashmita,CSL RDey,A,Ashmita,CSL

I am so sorry for the inconvenience Stacey.... by Varun Gupta (Unverified)Varun Gupta

I am so sorry for the inconvenience Stacey. I will definitely transfer your chat to my supervisor
however If you allow me a chance, I love to help you in this and get this resolved to your
satisfaction.

Last read Sure. by Dey,A,Ashmita,CSL RDey,A,Ashmita,CSL R6:12 PM

Sure.

So, I already informed you guys that I will... by Dey,A,Ashmita,CSL RDey,A,Ashmita,CSL

So, I already informed you guys that I will e late in paying my bill for this month as I lost my
husband and you promised that there won't be any charge as I have kept you guys informed
about the same.Why did you charge me when you promised that you won't?

I am so sorry to hear about your Husband. I... by Varun Gupta (Unverified)Varun Gupta
(Unverified)6:15 PM

I am so sorry to hear about your Husband. I completely understand your situation here. I will do
everything to get this resolved for you so you don't have to contact us for the same issue again.

How will you do that? by Dey,A,Ashmita,CSL RDey,A,Ashmita,CSL R6:16 PM

How will you do that?

As I can check here the last agent has alre... by Varun Gupta (Unverified)Varun Gupta
(Unverified)6:17 PM

As I can check here the last agent has already applied the credit towards your account from next
billing cycle. Since, your billing cycle starts from 1st of every month, that's the reason it hasn't
been applied yet. However, no worries let me go ahead and apply the credit for the late fee right
away. Will that work for you?

What do you mean by that? I don't understan... by Dey,A,Ashmita,CSL RDey,A,Ashmita,CSL

What do you mean by that? I don't understand!!

Please allow me to explain this for you. by Varun Gupta (Unverified)Varun Gupta
(Unverified)6:19 PM
Please allow me to explain this for you.

The last agent has already applied the futu... by Varun Gupta (Unverified)Varun Gupta
(Unverified)6:21 PM

The last agent has already applied the future credit towards your account which will be applied
from your next bill. However, in order to resolve this for you, I am taking down the charges right
away.

But the Late Payment Charge is there for th... by Dey,A,Ashmita,CSL RDey,A,Ashmita,CSL
R6:22 PM

But the Late Payment Charge is there for this bill only!!

Yes, that is correct. As you are aware of t... by Varun Gupta (Unverified)Varun Gupta
(Unverified)6:25 PM

Yes, that is correct. As you are aware of the late fee is completely valid charge and applies
only to the next bill.

That was the only reason our last agent app... by Varun Gupta (Unverified)Varun Gupta
(Unverified)6:26 PM

That was the only reason our last agent applied the credit in your next bill. However please do
not worry, since you are valued customer, we are taking down all the charges right away for you.
Hope that will make your day better?

Okay, thanks by Dey,A,Ashmita,CSL RDey,A,Ashmita,CSL R6:27 PM

Okay, thanks

You are most welcome Stacey. Apart from thi... by Varun Gupta (Unverified)Varun Gupta
(Unverified)6:27 PM

You are most welcome Stacey. Apart from this, please let me know If there's anything else I can
help you with today?

No, that will be all for today. by Dey,A,Ashmita,CSL RDey,A,Ashmita,CSL R6:28 PM

No, that will be all for today.

Perfect! Before I close the chat, may I know how's your overall experience with BT been so far?

It was not that great but I am happy that i... by Dey,A,Ashmita,CSL RDey,A,Ashmita,CSL
R6:29 PM

It was not that great but I am happy that it got sorted out. Thanks

Oh! I am truly glad to hear that. We at BT ... by Varun Gupta (Unverified)Varun Gupta
(Unverified)6:31 PM

Oh! I am truly glad to hear that. We at BT have some amazing offers going on at our website
ww.com.

You can check these offers and I am sure these offers will make your experience with us even
better.

Thank you for contacting BT Stacey. We appr... by Varun Gupta (Unverified)Varun Gupta
(Unverified)6:32 PM

Thank you for contacting BT Stacey. We appreciate your association with us.

Have a great weekend ahead:)

Thanks. You too by Dey,A,Ashmita,CSL RDey,A,Ashmita,CSL R6:32 PM

Thanks. You too

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