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Clar PSB 049

This Product Support Bulletin provides release information for CLARiiON software and tools for the CX4, CX3, and CX series models, detailing updates and features of FLARE Operating Environment releases. Key features include support for Fibre Channel over Ethernet, SATA Enterprise Flash Drives, VMware vStorage API, and enhancements in data management such as FAST Cache and Block Data Compression. The document is intended for EMC Global Services personnel and Authorized Service Partners, containing time-sensitive and confidential information.

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Clar PSB 049

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CLAR-PSB-049/G

Page 1
October 19, 2010

Global Services Product Support Bulletin

CLARiiON Software and Tools for CX4, CX3
and CX Series Models
Contents
INTRODUCTION............................................................................................................................................................3
APPLICABILITY ..............................................................................................................................................................3
GENERAL AVAILABILITY DATE .........................................................................................................................................3
GLOBAL SERVICES PRODUCT MANAGERS .......................................................................................................................3
REVISION HISTORY .......................................................................................................................................................3
FLARE® OPERATING ENVIRONMENT RELEASE 30 ................................................................................................4
RELEASE 30 REVISION HISTORY ....................................................................................................................................4
OVERVIEW - RELEASE 30 04.30.000.5.5XX ....................................................................................................................4
OVERVIEW - RELEASE 30 04.30.000.5.0XX ....................................................................................................................5
FLARE OPERATING ENVIRONMENT RELEASE 29 ...................................................................................................8
RELEASE 29 REVISION HISTORY ....................................................................................................................................8
OVERVIEW - RELEASE 29 04.29.000.5.0XX ....................................................................................................................8
FLARE OPERATING ENVIRONMENT RELEASE 28 .................................................................................................11
RELEASE 28 REVISION HISTORY ..................................................................................................................................11
OVERVIEW - RELEASE 28 04.28.000.5.7XX ..................................................................................................................12
OVERVIEW - RELEASE 28 04.28.000.5.5XX ..................................................................................................................12
OVERVIEW - RELEASE 28 04.28.000.5.0XX ..................................................................................................................12
CLARIION PLUG-IN FOR VMWARE ..........................................................................................................................15

FAST LUN MIGRATOR ...............................................................................................................................................16

FULLY AUTOMATED STORAGE TIERING (FAST) WITH SUB-LUN TIERING ........................................................19

FAST CACHE ..............................................................................................................................................................22

BLOCK DATA COMPRESSION..................................................................................................................................25

MIRRORVIEW/ASYNCHRONOUS AND MIRRORVIEW/SYNCHRONOUS ...............................................................27

MIRRORVIEW/CLUSTER ENABLER (MV/CE)...........................................................................................................30

NAVISPHERE MANAGEMENT SUITE........................................................................................................................31

RECOVERPOINT/RECOVERPOINT/SE SPLITTER...................................................................................................33

REPLICATION ENABLER FOR MICROSOFT EXCHANGE SERVER 2010 ..............................................................36

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

SCOM (MICROSOFT SYSTEM CENTER OPERATIONS MANAGER) ......................................................................41

SNAPVIEW (ADMSNAP UTILITY/VSS PROVIDER) ..................................................................................................42

VIRTUAL PROVISIONING ..........................................................................................................................................44

MISCELLANEOUS SOFTWARE.................................................................................................................................46
POWERPATH® ...........................................................................................................................................................46
SERVER ATTACH.........................................................................................................................................................46
CLARIION TOOLS (TOOLS COMPATIBLY – INTEROPERABILITY REQUIREMENTS)..........................................46
TOOLS COMPATIBILITY TABLE ......................................................................................................................................46
NAVISPHERE SERVICE TASKBAR (NST) ................................................................................................................47

INTERACTIVE INSTALLATION GUIDE (IIG)..............................................................................................................49

UNISPHERE ................................................................................................................................................................50

EMC UNISPHERE SERVICE MANAGER (USM) ........................................................................................................51

EMC UNISPHERE INTERACTIVE INSTALLATION GUIDE (V7.30.0) .......................................................................54

EMC ESRS IP CLIENT FOR CLARIION VERSION 1.0.0.1 ........................................................................................55

SOFTWARE INSTALLATION/IMPLEMENTATION OFFERINGS...............................................................................57

SUPPORT STRATEGY ...............................................................................................................................................58

WARRANTY ................................................................................................................................................................58

REFERENCE DOCUMENTATION ..............................................................................................................................59

GENERAL TECHNICAL DOCUMENTATION ........................................................................................................................59
WHITE PAPERS ...........................................................................................................................................................59

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

Introduction
This Product Support Bulletin (PSB) provides product release information for CLARiiON®
software and tools for the CLARiiON CX4™ series, CX3™ series and CX™ models.

Applicability
This PSB is EMC® confidential and is intended for EMC Global Services personnel and
Authorized Service Partners only. The information in this PSB applies specifically to CLARiiON
software and tools for the CLARiiON CX4 series, CX3 series and CX models.

General Availability Date

For GA dates, refer to each product’s Limitations and Restrictions section within this document.

Global Services Product Managers

Software:
Donald Manson
EMC Corporation
171 South Street, Hopkinton, MA 01748
Phone: 508-249-83182
Tools:
Jen Leclair
EMC Corporation
Phone: 773-230-8264

Revision History

Table 1. Product Support Bulletin CLAR-PSB-049 Publication History

Document Number Publication Date Reason for Change
CLAR-PSB-049 April 16, 2010 Initial release of new software/tools PSB.
CLAR-PSB-049/A May 7, 2010 Updated RecoverPoint support chart.
CLAR-PSB-049/B July 1, 2010 Added CLARiiON Plug-in for VMware information.
CLAR-PSB-049/C August 11, 2010 Updated R29 patch and RecoverPoint support charts.
CLAR-PSB-049/D September 2, 2010 Updated for R30 release
CLAR-PSB-049/E September 10, 2010 Updated for R29 patch
CLAR-PSB-049/F October 5, 2010 Updated for Release R30.5
CLAR-PSB-049/G October 19, 2010 Updated for R28 patch

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

FLARE® Operating Environment Release 30

Release 30 Revision History

Table 2. Release 30 Software History

Release Type GA Date Factory Cut-in Date Code Version 605 Part Number
Original Major 1
September 2, 2010 September 9, 2010 04.30.000.5.004 605-003-117 A01
Release (Zeus)

Patch release September 16, 2010 N/A 04.30.000.5.005 605-003-117 A02

Jupiter release 30.5 October 5, 2010 October 25, 20102 04.30.000.5.507 605-003-124 A01
1
This version only cut-was only cut in for Samsung Enterprise Flash Drives (EFDs) based-models (CX4-
120C8X, CX4-240C8X, CX4-480C8X, and CX4-960C8X). All other CX4 models continued to ship with 04.29.
2
This version only cut-was only cut in for Samsung Enterprise Flash Drives (EFDs) or Fibre Channel over
Ethernet (FCoE) based-models (CX4-120C8X, CX4-240C8X, CX4-480C8X, and CX4-960C8X). All other
CX4 models continued to ship with 04.29.

Overview - Release 30 04.30.000.5.5xx

FLARE Release 30 04.30.000.5.507 introduces support for several new features including:
• Fibre Channel over Ethernet (FCoE) - This version of FLARE supports a Fibre Channel
over Ethernet module over a 10 Gigabit Ethernet network. Each I/O module has two
ports. FCoE is supported on CX4-120, CX4-240, CX4-480, and CX4-960 disk-array
storage systems.
• CX4-480 Fast Cache configuration - This version of FLARE supports read/write FAST
Cache on the CX4-480 platform.

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

Overview - Release 30 04.30.000.5.0xx

FLARE Release 30 04.30.000.5.004 introduced support for several new features including:
• SATA EFD Support - This version of FLARE supports SATA Enterprise Flash Drives
(EFDs). This type of drive is unique compared to traditional SATA drives. They are based
on semiconductor flash memory chips instead of rotating hard disk drives. As a result,
they do not have the seek time delays and the rotational latency delays that are
associated with hard disk drives. Therefore, solid state drives are capable of very high I/O
performance.
• FC EFD and SATA EFD Support in Same Disk Array Enclosure - This version of FLARE
supports both FC and SATA Enterprise Flash Drives (EFDs) in the same Disk Array
Enclosure (DAE).
• FC EFD and SATA EFD Support in Same RAID Group - This version of FLARE supports
both FC and SATA Enterprise Flash Drives (EFDs) in the same RAID group.
• VMware vStorage API Support - This version of FLARE supports VMware vStorage Full
Copy Acceleration. This new feature enables better VMware data copy performance by
cloning file blocks within the array instead of moving data back and forth to the host
application. Also, this version of FLARE supports Compare and Swap. This is a new
functionality within FLARE that allows VMware to improve upon the performance of their
pre-existing LUN locking mechanism which is used to prevent cluster-aware applications
from sharing the contents of a virtual disk on more than one host at any given time.
• Rebuild Avoidance - This version of FLARE supports a new feature that enhances
FLARE's backend error handling to avoid full rebuilds during single path failures. When a
path failure occurs (broken LCC or backend cable), IO is routed to the SP with access to
all the drives in the RAID group. As a result, a rebuild of the impacted drives is avoided
when the failed path is restored. Write caching must be enabled on all LUNs in the RAID
group in order to take advantage of this feature.
This feature is not supported on the FLARE system drives. IO will continue to be processed
on the degraded path for RAID groups that experience single path failure on these drives.

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

• Virtual Provisioning™ - EMC Virtual Provisioning software provides ease of storage

provisioning. All the LUNs are provisioned out of a storage pool, thereby simplifying
the creation and allocation of storage capacity. The basic elements of Virtual
Provisioning used to allocate the storage are storage pools, fully provisioned LUNs,
and thinly provisioned LUNs. For thinly provisioned LUNS, the Thin Provisioning
Enabler needs to be installed on the storage system. All LUNs in a storage pool
support shrink and expand operations. The LUNs also have a tiering preference used
to allocate the storage from a pool with mixed drives with different performance
characteristics.
For more information about the Virtual Provisioning feature, refer to the Virtual
Provisioning Release Notes, P/N 300-011-115.
• FAST Cache - FAST Cache is data storage on Flash drives. Unisphere 1.0 supports
FAST Cache with a licensed enabler. For more details on the Fast Cache feature, refer
to the EMC FAST Cache Release Notes, P/N 300-011-117.
• FAST (Fully Automated Storage Tiering) - FAST allows the system to automatically
move data, at a sub-LUN level, which is frequently accessed, to faster physical storage
within a pool, as well as move data that is infrequently accessed to less expensive
physical storage within the pool. Unisphere 1.0 supports auto-tiering for pool-based
storage with a licensed enabler. For more details on Fast feature, refer to the EMC
FAST Release Notes, P/N 300-011-118.
• Block Data Compression - To save space, Unisphere 1.0 introduces the ability to
compress LUNs. Unisphere 1.0 supports Block Data Compression with a licensed
enabler. For more details on the Block Data Compression feature, refer to the EMC
Data Compression Release Notes, P/N 300-011-116.

Limitations and Restrictions

Original GA Date: Refer to the Release 30 Software History table.
Hardware Restrictions: Release 30 FLARE is only supported on CX4 series storage systems.
Software Restrictions: None
Customer-Upgradeable: Yes
Other Limitations: FLARE upgrades are only available when the storage system is under
contract. Refer to the Warranty section of this document for more information.

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

Software Downloads
From the Powerlink homepage, select Support > Software Downloads and Licensing >
Downloads C > CLARiiON CX4.

Technical Documentation
From the Powerlink homepage, select Support > Technical Documentation and Advisories >
Hardware/Platforms Documentation > CLARiiON CX4 Series Systems.

Global Technical Training

Table 3. Release 30 Training Courses
Course Title Course Number Course Description
This course will introduce students to performance and security
enhancements in FLARE Release 30. The features covered are
EMC Secure Remote Support (ESRS) 2.0, iSCSI Multi-logins,
CLARiiON FLARE Release vStorage, SPCollect Concurrency, RAID 6 Parity Shedding,
30 Security and Performance MR-NWN-ACLFL3SCPF Rebuild Avoidance, Online Disk Firmware Upgrade (ODFU), and
Enhancements Certificate Validation. The course will discuss new functionality in
relation to design, installation, implementation, and upgrade and
maintenance considerations.

This course provides an overview of selected FLARE Release

30 and NAS 6.0 features including some shared solutions. It
Unisphere Management and
provides a detailed description for each key solution including
Storage Efficiency for FLARE MR-NWN-AUMSEFL3N6
Unisphere, Fully Automated Storage Tiering (FAST), Data
Release 30 and NAS 6.0
Compression, FAST Cache, FAST Cache with Celerra® Startup
Assistant, and Celerra’s FLARE Release 30 Tolerance
This course provides an introduction to the Q3 Midrange Storage
efficiency and simplicity features. It discusses key features and
Q3 Midrange Storage benefits that can be leveraged to position solutions including:
MR-NWN-PMRSTEN
Platform Technical Presales Fully Automated Storage Tiering (FAST), FAST Cache, Data
Compression, and Unisphere. It also includes planning, design,
integration, and implementation considerations.

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

FLARE Operating Environment Release 29

Release 29 Revision History

Table 4. Release 29 Software History
Release Type GA Date Factory Cut-in Date Code Version 605 Part Number
1
Original Major Release (Taurus) September 2, 2009 September 9, 2009 04.29.000.5.001 605-003-122 A01
Patch Release September 30, 2009 November 9, 2009 04.29.000.5.003 605-003-122 A02
Patch February 26, 2010 June 3, 2010 04.29.000.5.006 605-003-122 A03
Patch August 11, 2010 TBD 04.29.000.5.012 605-003-122 A04
Patch September 10, 2010 TBD 04.29.000.5.013 605-003-122 A05
1
This version only cut-was only cut in for 10Gb based-models (CX4-120C8X, CX4-240C8X, CX4-480C8X,
and CX4-960C8X). All other CX4 models continued to ship with 04.28 until November 2009.

Overview - Release 29 04.29.000.5.0xx

FLARE Release 29 04.29.000.5.001 introduced support for several new features including:
• Support for 10Gb/s iSCSI UltraFlex I/O modules.
• Virtualization-aware Navisphere Manager – Enables CLARiiON CX4 users and VMware
Administrators to reduce infrastructure reporting time from hours to minutes.
• Previous releases have allowed only a single IP address to be assigned to each iSCSI
physical port. With this release, the ability to define multiple virtual iSCSI ports on each
physical port has been added, along with the ability to tag each virtual port with a unique VLAN
tag. VLAN tagging has also been added to the single Management Port interface. It should be
noted that the IP address and VLAN tag assignments should be carefully coordinated with
those supporting the network infrastructure where the storage system will operate.
• Built-in policy-based spin down of idle SATA II drives for CLARiiON CX4 – Lowers power
requirements in environments such as test and development in physical and virtual
environments. Features include a simple management via a “set it and forget it” policy,
complete spin down of inactive drives during times of zero I/O activity, and drives
automatically spin back up after a "first I/O" request is received.
• Virtual Provisioning Phase 2 – Support for MirrorView and SAN Copy replication on thin
LUNs has been added.

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

• Search feature – Provides users with the ability to search for a wide-variety of objects across
their storage systems. Objects can be either logical (e.g., LUN) or physical (e.g., disks).
• Replication roles – Three additional roles have to be added in Navisphere: “Local Replication
Only”, “Replication” and “Replication/ Recovery”.
• Dedicated VMware software files – VMware software files (i.e. NaviSecCLI, Navisphere
Initialization Wizard) are now separate from those of the Linux Operating System.
• Software filename standardization – Increases TCE by standardizing all CLARiiON software
filenames beginning with FLARE Release 29.
• Changing SP IP addresses – SP IP addresses can now be changed without rebooting the
SP. Only the Management Sever will need to be rebooted from the Setup page, which results
in no storage system downtime.
• Linux 64-bit server software – Native 64-bit Linux server software files simplify installation by
eliminating the need to gather and load 32-bit DLLs.
• Solaris x64 Navisphere Host Agent – Release 29 marks the introduction of Solaris 64-bit
Navisphere Host Agent software. This Host Agent is backward compatible with older FLARE
release. Refer to the Release Notes for more information.

Limitations and Restrictions

Original GA Date: Refer to the Release 29 Software History table.
Hardware Restrictions: Release 29 FLARE is only supported on CX4 series storage systems.
Software Restrictions: None
Customer-Upgradeable: Yes
Other Limitations: FLARE upgrades are only available when the storage system is under
contract. Refer to the Warranty section of this document for more information.

Software Downloads
From the Powerlink homepage, select Support > Software Downloads and Licensing >
Downloads C > CLARiiON CX4.

Technical Documentation
From the Powerlink homepage, select Support > Technical Documentation and Advisories >
Hardware/Platforms Documentation > CLARiiON CX4 Series Systems.

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

This document contains time sensitive material and is only for the confidential use of EMC Global Services Personnel
and Authorized Service Partners.
EMC, Celerra, CLARiiON, FLARE, PowerPath, and Symmetrix are registered trademarks and CX, CX4, CX3, MirrorView, Navisphere,
Powerlink, SAN Copy, SnapView, Unisphere, and Virtual Provisioning are trademarks of EMC Corporation. Other trademarks are the property of
their respective owners.
CLAR-PSB-049/G
Page 10
October 19, 2010
Global Technical Training
Table 5. Release 29 Training Courses
Course Title Course Number Course Description
This course provides information on CLARiiON FLARE
CLARiiON FLARE Release 29 from a design and implementation perspective.
Release 29 Design MR-NWN-DFLR29 It describes and illustrates VM-Aware Navisphere, LUN
and Implementation Shrink, replication updates for Virtual Provisioning Phase II,
and the addition of the 10 Gb/s iSCSI I/O Module.
This course provides information on CLARiiON FLARE
Release 29 from an installation and maintenance
CLARiiON FLARE perspective. Key topics covered are the hardware
Release 29 Installation MR-NWN-IFLR29 differences made available in conjunction with Flare release
and Maintenance 29 including the 10 Gb/s iSCSI I/O Module, as well as
software enhancements including VM-Aware Navisphere,
VLAN Tagging, and RemotelyAnywhere.
This update course describes with procedural changes
within CLARiiON FLARE Release 29 to access the storage
CLARiiON FLARE
processor. It describes step-by-step guidelines on how to
Release 29 MR-NWN-TDVCLR29
access the storage processor with RemotelyAnywhere using
Deployment - Update
the Service LAN port, the Serial port, the management LAN
port, and ESRS RCC Client.

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

FLARE Operating Environment Release 28

Release 28 Revision History

Table 6. Release 28 Software History

Release Type GA Date Factory Cut-in Code Version 605 Part Number
Date
Original Major Release August 4, 2008 August 4, 2008 04.28.000.5.003 605-003-116 A01
(Proteus)
Patch (fix for NQM issues) September 15, 2008 October 15, 2008 04.28.000.5.008 605-003-116 A02
Minor Release (Mira) December 8, 2008 February 3, 2009 04.28.000.5.504 605-003-118 A02

04.28.000.5.501 (CX4 605-003-118 A01

factory shipments
1
12/8/08-2/3/09)
Conversion Software Respin March 3, 2009 N/A 04.28.000.5.506 2 605-003-119 A01
Minor Release (Libra) April 23, 2009 May 5, 2009 04.28.000.5.704 605-003-120 A01
Patch (fix for Analyzer issues) June 16, 2009 July 27, 2009 04.28.000.5.706 605-003-120 A02
3
Conversion Software Respin July 23, 2009 N/A 04.28.000.5.507 605-003-119 A02
Patch September 30, 2009 November 9, 2009 04.28.000.5.707 605-003-120 A03
Patch April 16, 2010 N/A 04.28.000.5.708 605-003-120 A04
Patch September 19, 2010 N/A 04.28.000.5.710 605-003-120 A05
1
CX4 series systems that shipped from the factory from December 8, 2008 through February 3, 2009 had Release
28 04.28.000.5.501 pre-loaded. This version was not posted to the web for download. Only Release 28
04.28.000.5.504 was available for web-based downloads and is the recommended target code. All CX4 series
systems that shipped from February 3, 2009 through May 5, 2009 had Release 28 04.28.000.5.504 pre-loaded.
Refer to EMC Knowledgebase article emc202449 for more information.
2
All out-of-family conversions that used the ConversionImage-04.28.000.5.506 file resulted in a TARGET CX4
storage system running Release 28 04.28.000.5.506. Note that Release 28 04.28.000.5.506 FLARE was only
available within the ConversionImage-04.28.000.5.506 package and was not available for general download or
standard code upgrades. Refer to EMC Knowledgebase article emc208385 for more information.
3
All out-of-family conversions must use the ConversionImage-04.28.000.5.507 file, which results in a TARGET
CX4 storage system running Release 28 04.28.000.5.507. Note that Release 28 04.28.000.5.507 FLARE is only
available within the ConversionImage-04.28.000.5.507 package and is not available for general download or
standard code upgrades. Refer to EMC Knowledgebase article emc208385 for more information.

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

Overview - Release 28 04.28.000.5.7xx

FLARE Release 28 04.28.000.5.704 introduced support for several new features including:
• Support for 4-Port 8Gb/s Fibre Channel I/O modules.
• Support for SCSI-2 reservations for initiators using ALUA failover mode.
• Support for additional two flags for Standard Inquiry, which identifies whether a LUN is a
meta-volume or snapshot.

Overview - Release 28 04.28.000.5.5xx

FLARE Release 28 04.28.000.5.501 introduced support for several new features including:
• Support for Enterprise Flash Drives (EFD).
• Virtual Provisioning – Delivers increased utilization, just-in-time capacity allocation, and
simplified capacity planning for CLARiiON CX4 environments. EMC Virtual Provisioning
software runs on an EMC storage system with virtual provisioning enabled on the
system. Virtual provisioning is the capability of presenting more storage capacity to a
host than is physically available. This allows the user to provision the storage capacity
without actually assigning the same amount of physical storage; rather the physical
storage is assigned on demand from a shared storage pool (thin pool). The storage
administrator monitors and replenishes each thin pool, not each LUN, thereby simplifying
the creation and allocation of the storage capacity. The basic elements of virtual
provisioning are thin pools and thin LUNs used to allocate the storage.
• 960-Drive Expansion Enabler – allows customers to use up to 8 back-end buses and up
to 960 disk drives on a CX4-960 storage system.
• CX4 Series Data-In-Place Upgrades (Hardware Model Conversions) – For more
information, refer to the CLARiiON CX4 Series Product Support Bulletins (PSBs).

Overview - Release 28 04.28.000.5.0xx

FLARE Release 28 04.28.000.5.003 introduced support for CLARiiON CX4 series hardware
models.

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

Limitations and Restrictions

Original GA Date: Refer to the Release 28 Software History table.
Hardware Restrictions: Release 28 FLARE is only supported on CX4 series storage systems.
Software Restrictions: None
Customer-Upgradeable: Yes
Other Limitations:
• FLARE upgrades are only available when the storage system is under contract.
Refer to the Warranty section of this document for more information.
• CX4-960 storage systems ordered with the software expansion model (CX4-960EXPSW)
that shipped with 04.28.000.5.003 FLARE code do not require the 960-Drive Expansion
Enabler to be installed on the storage system. CX4-960 storage systems that are
updated to FLARE 04.28.000.5.504 also do not require this enabler to be loaded.
The enabler must be installed for storage systems that were shipped with FLARE
04.28.000.5.501 or later installed from the factory.

Software Downloads
From the Powerlink homepage, select Support > Software Downloads and Licensing >
Downloads C > CLARiiON CX4.

Technical Documentation
From the Powerlink homepage, select Support > Technical Documentation and Advisories >
Hardware/Platforms Documentation > CLARiiON CX4 Series Systems.

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

Global Technical Training

Table 7. Release 28 Training Courses
Course Title Course Number Course Description
This course describes the 8 Gb UltraFlex I/O Modules, 400GB
Enterprise Flash Drives (EFDs) and SCSI-2 Reservation for
initiators using ALUA. With the 8 Gb Ultraflex I/O modules
customers can increase performance for OLTP apps, Web
CLARiiON FLARE apps, and OLAP queries. 8Gb SAN environments can
Release 28.7 – MR-NWN-ACLF287 maximize the capabilities of VMware enterprises and can
IMPACT potentially reduce switch and port counts. 400GB EFDs
provide “tier 0” storage with greater capacity. In FLARE
Release 28.7, EFDs are now qualified for Virtual Provisioning,
which blends the performance of EFDs with the “ease of use”
and cost efficiency of Virtual Provisioning.
This course introduces the features, capabilities and benefits
CLARiiON Release
of Virtual Provisioning and Enterprise Flash drives in a
28.5 – Virtual
CLARiiON FLARE Release 28.5 environment. This course
Provisioning and MR-NWN-AC285VE
also gives an overview of CLARiiON CX4 conversions and
Enterprise Flash
includes a video demonstration of key product features and
Drives
functionality.
This course provides detailed information on the new features
and enhancements to FLARE Release 28.
The next generation 64-Bit Enhanced FLARE, Improved
FLARE Release 28
MR-xWN-AF28SD Cache Management, Increased Replication limits, and IPV6
Software Differences
path management. The focus of the course will be on the
differences between Release 28 features as compared to
previous FLARE code releases.

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

CLARiiON Plug-in for VMware

Overview
The EMC CLARiiON Plug-in for VMware simplifies storage administration between the VMware
Virtual Center Server and CLARiiON storage systems. It offers end-to-end management of storage
related tasks including provisioning of datastores, provisioning of raw device mapping (RDM)
devices, and array-based virtual machine replication. The EMC CLARiiON Plug-in for VMware
allows you to perform the following specific tasks directly from the VMware vSphere client:
• You can provision new datastores (VMFS volumes) or raw device mapping (RDM) volumes.
• Delete existing datastores backed by CLARiiON CX4 storage.
• Creation of virtual machine replicas using array-based replication services.
The plug-in also gives you the option to publish the replicated virtual machines to a View Manager.

Limitations and Restrictions

Original GA Date: June 28, 2010
Hardware Restrictions: CLARiiON Plug-in for VMware is only supported on CX4 series storage
systems.
Software Restrictions: FLARE Release 29 is required.
Customer-Installable: Yes
Other Limitations: Refer to the related Release Notes for ESX server requirements.

Software Downloads
Home > Support > Software Downloads and Licensing > Downloads A-B > Adapters for Third-
Party Applications

Technical Documentation
Home > Support > Technical Documentation and Advisories > Software ~ A-B ~ Documentation
> Adapters for Third-Party Applications

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

Global Technical Training

Table 8. CLARiiON Plug-in for VMware Training Courses
Course Title Course Number Course Description
The intent of this training is to introduce the
features and functionality of the EMC CLARiiON
Plug-in for VMware. This plug-in enables select
array storage management features to be accessed
EMC CLARiiON Plug- MR-7WN-
from within the VMware vSphere environment.
in for VMware CLRPLUGVM
Students will learn how to install, configure, and use
the plug-in to manage physical and virtual storage,
and create images for desktop or servers via the
VMware’s vSphere management interface.

Related Service Offerings

None available.

FAST LUN Migrator

Overview
The FAST LUN Migrator is an optional software product released with FLARE 29 used to identify
and move LUNs that can benefit from storage tiering. FLARE 30 is releasing a new suite of
storage efficiency products that should be used for storage tiering. FAST LUN Migrator may still
benefit customers who have not upgraded to FLARE 30 or who still use conventional RAID
groups instead of pools.
FAST LUN Migrator works in conjunction with Unisphere Analyzer to provide users with analysis
of their Fibre Channel drive environment, and targets LUNs that are candidates for movement to
Flash drives for improved performance or to high-capacity SATA drives for reduced storage cost.
LUNs approved by users for migration are moved automatically in the background using Virtual
LUN capability. Note the following:
• An upgrade to FAST will be made available at a reduced rate to those customers who
purchased the original FAST Suite or the FAST Add-On.
• FAST LUN Migrator is still available for purchase. However, the new FAST product
should be positioned for storage Tiering.

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

• EMC has delivered a “CLARiiON FAST Suite” to simplify both ordering and consumption.
The CLARiiON FAST Suite is a package that provides the complete set of FAST
performance management products: the new FAST LUN Migrator and Navisphere®
Analyzer. Note that this suite package also includes Navisphere Quality of Service
Manager (NQM); however, NQM is not required for FAST LUN Migrator activities.
• CLARiiON CX4 customers who already own Navisphere Analyzer can purchase the
FAST Add-On, which is more affordable than purchasing the full CLARiiON FAST Suite.
The FAST Add-On is for field-upgrade orders only and an existing Navisphere Analyzer
license on the storage system is a prerequisite. The FAST Add-On includes just the
FAST LUN Migrator software. If Navisphere Analyzer has not previously been purchased,
the customer must purchase the CLARiiON FAST Suite.

Limitations and Restrictions

Original GA Date: December 17, 2009
Hardware Restrictions: FAST LUN Migrator is only supported on CX4 series storage systems.
Software Restrictions: The software can be used to analyze archive files on CX4 systems
running FLARE Release 04.28.x or later; however, FLARE Release 04.29.x or later is required
for LUN migration activities. Navisphere Analyzer must be installed and enabled on the storage
system.
Customer-Installable: FAST LUN Migrator is customer-installable; however, LUN Migrator
Assessment Services are strongly recommended for any customer choosing to implement the
initial version of FAST LUN Migrator. Refer to the Related Service Offerings section below for
more information.

Other Limitations:
• FAST LUN Migrator software resides and operates on a Windows system. In addition,
the FAST LUN Migrator enabler must be installed on the storage system.
• FAST LUN Migrator only analyzes Fibre Channel LUNs. LUNs in Thin Pools (or virtually
provisioned LUNs) and on EFD or SATA drives are not supported.
• FAST LUN Migrator only moves LUNs in one direction, which means that users should
have a good understanding of what data is being moved before initiating a migration.
Moving LUNs from EFD or SATA drives to other tiers is manual.
• In general, LUNs in Storage Groups that support a Celerra should not be migrated. FAST
LUN Migrator software will leverage a naming convention employed by Celerra to
determine this but this convention can be overwritten by users. LUNs with the Celerra
naming convention will not be analyzed. LUNs with the Celerra naming convention or
LUNs in a storage group with Celerra naming convention will not be migrated.

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

Software Downloads
• FAST LUN Migrator Software: From the Powerlink homepage, select Support > Software
Downloads and Licensing > Downloads E-I > FAST LUN Migrator.
• FAST LUN Migrator enabler: The enabler is shipped via CD to the customer and is also
available for download from the EMC Services Partner Web at
http://powerlink.emc.com/km/integration/ifi/IfiController.jpf?eventType=KmExitTrackingEvent
&exitType=ptl_ifi&naveNode=MyTools&initiatingURL=https%3A%2F%2Fservicepartners.emc
.com%2Frestricted%2Findex.aspx or the EMC Services Partner Web via Powerlink
(http://powerlink.emc.com).

Technical Documentation
From the Powerlink homepage, select Support > Technical Documentation and Advisories >
Software ~ E-I ~ Documentation > FAST LUN Migrator.

Global Technical Training

Table 9. FAST LUN Migrator Training Courses
Course Title Course Number Course Description
This course introduces learners to Fully
Automated Storage Tiering (FAST) LUN Migrator
FAST LUN Migrator features. The focus is on its benefits, limitations,
MR-NWN-DFSTLUNCL
for CLARiiON and implementation features. The course
includes planning, design, and implementation
considerations for FAST LUN Migrator.

Related Service Offerings

PS-BAS-CXFAST - EMC Implementation for CLARiiON FAST LUN Migrator QuickStart.

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

Fully Automated Storage Tiering (FAST) with Sub-LUN Tiering

Overview
Fully Automated Storage Tiering (FAST) is a new EMC data service that has been added in the
FLARE 30 release. FAST will move 1 GB chunks of data at the sub-LUN level, automatically and
according to customer-defined schedules rather than at the LUN level per manual user invocation.
FAST will move frequently accessed data to faster physical storage within a pool, as well as
move data that is infrequently accessed to less expensive physical storage within the pool.
You can control when FAST will move data to prevent any impact to host I/O requests during
known periods of high system usage. By using FAST, you can improve overall system
performance without investing in additional high-performance physical drives. You can apply
FAST to any or all pool-based LUNs on a storage system.
FAST operates in the background, while the LUNs are online and available for host access. Its
data movement speed can be controlled to minimize any impact on overall system performance.
FAST is managed through the Unisphere interface and can be configured on a per-LUN basis.
Customers can choose among four tiering policies, described below. Data relocation can be
triggered manually or scheduled to occur automatically, as frequently or as infrequently as
desired. Statistics are aggregated, and the quantity of data that will be promoted and/or demoted
during the next scheduled relocation is displayed to the user.
• Auto-Tiering: This is the default and recommended setting. It initially allocates data
across all drive types in the pools and subsequently ensures that data is promoted and
demoted based on observed I/O activity.
• Highest Tier Preferred: This setting fits as much data as possible on the highest-
performing tier, regardless of I/O activity. This setting optimizes for performance.
• Lowest Tier Preferred: This setting fits as much data as possible on the lowest-cost tier
available, regardless of I/O activity. This setting optimizes for total cost of ownership.
• No Data Movement: This option appears only after tiering has occurred initially.
It ensures no subsequent movement of data on the designated LUN.
Customers can allow the system to tier data for them by keeping the default setting of Auto-
Tiering, or manually tier data at the time of allocation by selecting the highest- or lowest-tier
preferred settings. In this case, data will be tiered during the next scheduled or manually invoked
relocation window. An example where this might be useful is to relocate cold data to a higher tier
of storage in preparation for a special event (like a quarterly report) and return it to the proper tier
after the event is over.

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

Customers can also choose to pause active relocations, system-wide or per pool, if necessary.

Note the following:

• FAST is an optional storage product requiring an enabler.
• An upgrade to FAST will be made available at a reduced rate to those customers who
purchased the original FAST Suite or the FAST Add-On.
• FAST will be available separately to new and existing CLARiiON and block option-
enabled Celerra unified platform customers. It will also be available through the new
Advanced FAST Suite—comprised of FAST, FAST Cache, EMC Unisphere Quality of
Service Manager (formerly Navisphere Quality of Service Manager), and EMC Unisphere
Analyzer (formerly Navisphere Analyzer)—to those customers who do not currently have
a license for any of the aforementioned components.
• You can use FAST with LUNs regardless of whether those LUNs are also in use by other
CLARiiON software features, such as EMC Data Compression, EMC SnapView™, EMC
MirrorView™, EMC RecoverPoint, and so on.

Limitations and Restrictions

Original GA Date: September 2, 2010
Hardware Restrictions: FAST is only supported on CX4 series storage systems.
Software Restrictions: CX4 systems running FLARE Release 04.30.x or later.
Customer-Installable: FAST is customer-installable.

Other Limitations:
• FAST Sub-LUN Tiering is not available for Celerra file systems, but it will work on the
block portion of Celerra NS Series unified storage systems.
• FAST requires Pool-based LUNs.

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

Software Downloads
• FAST enabler: The enabler is shipped via CD to the customer and is also available for
download from the EMC Services Partner Web at
http://powerlink.emc.com/km/integration/ifi/IfiController.jpf?eventType=KmExitTrackingEvent
&exitType=ptl_ifi&naveNode=MyTools&initiatingURL=https%3A%2F%2Fservicepartners.emc
.com%2Frestricted%2Findex.aspx or the EMC Services Partner Web via Powerlink
(http://powerlink.emc.com).

Technical Documentation
• From the Powerlink homepage, select Support > Technical Documentation and Advisories >
Software ~ D ~ Documentation > Data Efficiency Services.

Global Technical Training

Table 10. FAST Training Courses
Course Title Course Number Course Description
This course provides an overview of selected FLARE
Unisphere Release 30 and NAS 6.0 features including some shared
Management and solutions. It provides a detailed description for each key
MR-NWN-
Storage Efficiency for solution including Unisphere, Fully Automated Storage
AUMSEFL3N6
FLARE Release 30 Tiering (FAST), Data Compression, FAST Cache, FAST
and NAS 6.0 Cache with Celerra Startup Assistant, and Celerra’s
FLARE Release 30 Tolerance.
This course provides an introduction to the Q3 Midrange
Storage efficiency and simplicity features. It discusses
Q3 Midrange Storage key features and benefits that can be leveraged to
Platform Technical MR-NWN-PMRSTEN position solutions including: Fully Automated Storage
Presales Tiering (FAST), FAST Cache, Data Compression, and
Unisphere. It also includes planning, design, integration,
and implementation considerations.

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

FAST Cache
Overview
EMC FAST Cache uses Enterprise Flash Drives and helps with both read and write performance
for frequently accessed data when this feature is enabled for a LUN (or LUNs).
When enabled on LUNs composed of standard rotating hard disk drives, FAST Cache will
automatically migrate frequently accessed data from the hard drives onto Flash drives for
improved access times and higher I/O rates.
FAST Cache is configurable for a maximum capacity of up to 2 terabytes (TB). These capacities
will improve FAST Cache’s ability to track a significant number of the active requests in a system
at any given time, increasing the effectiveness of the cache.
FAST Cache works with EMC FLARE DRAM cache to provide improved response for active
workloads. By shifting more accesses to the faster Flash drives, fewer system resources are tied
up waiting for responses from slower media.
FAST Cache also improves storage efficiency by allowing increased use of high-capacity, slower
rotating disk drives. These high-capacity drives can store application data at lower cost, and
when the application is active, data is migrated to the FAST Cache to provide the highest level of
performance.
EMC FAST Cache is integrated into EMC Unisphere™ software. Unisphere will automatically
offer choices for FAST Cache configurations depending on the array model, and the number and
size of Flash drives installed. Depending on the model and configuration, consult the following
table for more information.
Table 11. Flash Drive Types Supported with FAST Cache
System Mode Cache Capacity (GB) Drive Type Drive Count
CX4 – 120/NS – 120 73 73 2
100 100 2
CX4-240 100 100 4
146 73 2
200 100 4
CX4 – 480/NS - 480 146 73 4
200 100 4
800 200 8
CX4 – 960/NS - 960 292 73 8
400 100 8
1,000 200 10
2,000 200 20

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

Note the following:

• FAST is an optional storage product requiring an enabler.
• FAST Cache can be enabled for either FLARE LUNs or storage pools.
• FAST Cache will also be available through the new Advanced FAST Suite—comprised
of FAST, FAST Cache, EMC Unisphere Quality of Service Manager (formerly Navisphere
Quality of Service Manager), and EMC Unisphere Analyzer (formerly Navisphere
Analyzer)—to those customers who do not currently have a license for any of the
aforementioned components.
• FAST Cache license. Platform based (CLARiiON CX4/Celerra NS-120, CLARiiON
CX4/NS-480, etc.), one FAST Cache license per system. The license enables FAST
Cache usage for all allowed configurations. It is available as an individual product or as
part of the Advanced FAST Suite (described above). It is chargeable in all cases.
• FAST Cache is compatible with all other layered features available for the CX4 platform.

Limitations and Restrictions

Original GA Date: September 2, 2010
Hardware Restrictions: FAST Cache is only supported on CX4 and NS4 series storage
systems.
Software Restrictions: CX4 and NS4 systems running FLARE Release 04.30.x or later.
Customer-Installable: FAST Cache is customer-installable.

Other Limitations:
• Once a Flash drive is configured as FAST Cache, no part of it can be used for pool-
based or RAID group-based storage.
• Drives are mirrored (RAID 1) for the read-write configuration.
• FAST Cache works for Pool-based LUNs at the Pool level.
• FAST Cache works for traditional RAID Group LUNs at the individual LUN level.
• Having a hot spare is recommended. Hot spares are global and shared throughout the
storage system

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

Software Downloads
• FAST Cache enabler: The enabler is shipped via CD to the customer and is also available
for download from the EMC Services Partner Web at
http://powerlink.emc.com/km/integration/ifi/IfiController.jpf?eventType=KmExitTrackingEvent
&exitType=ptl_ifi&naveNode=MyTools&initiatingURL=https%3A%2F%2Fservicepartners.emc
.com%2Frestricted%2Findex.aspx or the EMC Services Partner Web via Powerlink
(http://powerlink.emc.com).

Technical Documentation
• From the Powerlink homepage, select Support > Technical Documentation and Advisories >
Software ~ D ~ Documentation > Data Efficiency Services

Global Technical Training

Table 12. FAST Training Courses
Course Title Course Number Course Description
This course provides an overview of selected
FLARE Release 30 and NAS 6.0 features including
Unisphere Management some shared solutions. It provides a detailed
and Storage Efficiency description for each key solution including
MR-NWN-AUMSEFL3N6
for FLARE Release 30 Unisphere, Fully Automated Storage Tiering
and NAS 6.0 (FAST), Data Compression, FAST Cache, FAST
Cache with Celerra Startup Assistant, and
Celerra’s FLARE Release 30 Tolerance.
This course provides an introduction to the Q3
Midrange Storage efficiency and simplicity
features. It discusses key features and benefits
Q3 Midrange Storage
that can be leveraged to position solutions,
Platform Technical MR-NWN-PMRSTEN
including: Fully Automated Storage Tiering (FAST),
Presales
FAST Cache, Data Compression, and Unisphere.
It also includes planning, design, integration, and
implementation considerations.

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

Block Data Compression

Overview
EMC Data Compression uses standard data compression algorithms to reduce space allocated
to LUNs. Compression may be applied to RAID group LUNs and pool-based LUNs. RAID group
LUNs chosen for compression will be migrated to a pool of the user’s choice, while pool-based
LUNs will remain in the pools in which they were created. Compressed LUNs will be thin LUNs.
The space saved by using compression is reflected in the consumed capacity of the compressed
thin LUN, which also includes space savings due to Virtual Provisioning. The amount of reduction
resulting from compression is dependent on the mix of data types being stored; however, unlike
deduplication, it does not depend on the presence of multiple copies of the same data.
Compression operates in the background, while the LUNs are available for host access.
Host writes are not compressed in real time to avoid performance overhead. When sufficient data
is written to a compressed LUN, the system will automatically attempt to compress the
uncompressed data in the background. You can control the rate of the background operations to
minimize any impact on overall system performance.

Note the following:

• Block Data Compression is sold as an optional software enabler and is priced by
platform.
• Block Data Compression works on all LUNs. If Block Data Compression is applied to a
RAID group LUN, the data will be compressed and migrated to a thin LUN. If Block Data
Compression is applied to a pool LUN, that LUN will be made thin if it is not already.
• The compression migration and conversion to thin LUNs is totally transparent to host I/O
activity.

Limitations and Restrictions

Original GA Date: September 2, 2010
Hardware Restrictions: Block Data Compression is only supported on CX4 series storage
systems.
Software Restrictions: CX4 systems running FLARE Release 04.30.x or later.
Customer-Installable: Block Data Compression is customer-installable.

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

Table 13. Block Data Compression

CX4-960 CX4-480 CX4-240 CX4-120
Maximum number of concurrent
10 8 5 5
compression operations per SP
Maximum number of compressed LUNs
12 12 8 8
involving migration per storage system
Maximum number of compressed LUNs 2048 2048 1024 512

Other Limitations:
• Block Data Compression does not support LUNS used by Celerra. Celerra provides file
system compression as part of the Celerra data deduplication feature.
• The response times of compressed I/O are not as predictable as those of thick LUNs and
are more difficult for the UQM control algorithms to manage. FAST Cache works for Pool-
based LUNs at the Pool level.
• You cannot turn on compression for private LUNs.

Software Downloads
• Block Data Compression enabler: The enabler is shipped via CD to the customer and is
also available for download from the EMC Services Partner Web at
http://powerlink.emc.com/km/integration/ifi/IfiController.jpf?eventType=KmExitTrackingEvent
&exitType=ptl_ifi&naveNode=MyTools&initiatingURL=https%3A%2F%2Fservicepartners.emc
.com%2Frestricted%2Findex.aspx or the EMC Services Partner Web via Powerlink
(http://powerlink.emc.com).

Technical Documentation
• From the Powerlink homepage, select Support > Technical Documentation and Advisories >
Software ~ D ~ Documentation > Data Efficiency Services.

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

Global Technical Training

Table 14. FAST Training Courses
Course Title Course Number Course Description
This course provides an overview of selected FLARE
Release 30 and NAS 6.0 features including some
Unisphere Management and shared solutions. It provides a detailed description for
MR-NWN-
Storage Efficiency for FLARE each key solution including Unisphere, Fully Automated
AUMSEFL3N6
Release 30 and NAS 6.0 Storage Tiering (FAST), Data Compression, FAST
Cache, FAST Cache with Celerra Startup Assistant, and
Celerra’s FLARE Release 30 Tolerance
This course provides an introduction to the Q3 Midrange
Storage efficiency and simplicity features. It discusses
key features and benefits that can be leveraged to
Q3 Midrange Storage
MR-NWN-PMRSTEN position solutions including: Fully Automated Storage
Platform Technical Presales
Tiering (FAST), FAST Cache, Data Compression, and
Unisphere. It also includes planning, design, integration,
and implementation considerations.

MirrorView/Asynchronous and MirrorView/Synchronous

Overview
EMC MirrorView/Synchronous (MirrorView/S) software maintains a synchronous online copy of
local data at a remote site. MirrorView supports distances of up to 200 kilometers (approximately
120 miles) with optical link extenders. When the storage system is powered up, each SP
executes the MirrorView/S software, which manages all MirrorView/S features.
EMC MirrorView/Asynchronous (MirrorView/A) software maintains an asynchronous online copy
of local data at a remote site. The remote copy is updated at user-defined intervals and, with
either the use of FC-IP bridge devices or direct iSCSI connection; the remote site can be an
unlimited distance from the local site.

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

FLARE 30 Enhancements
• FLARE 04.30.000.5.004
o Added support for EMC Virtual Provisioning/thick LUNs, Fully Automated Storage
Tiering (FAST) and Compression.
o MirrorView/S increased the maximum number of mirrors on the EMC CX4 model 960
(CX4-960) platform to 1024.
FLARE 29 Enhancements
• 04.29.000.5.001 introduced MirrorView support for Virtual Provisioning. Primary and/or
secondary images of a mirror can be thin LUNs.

Limitations and Restrictions

Original GA Date:
Hardware Restrictions: MirrorView is supported on CX4 series, CX3 series, and CX series
storage systems. Note that MirrorView is not supported on the CX200 series, CX300 series, or
CX500i.
Software Restrictions: For MirrorView/S and MirrorView/A, the associated enabler must be
installed.
Customer-Installable: Yes
Other Limitations:
• EMC recommends that you keep all storage systems in a mirrored configuration at the
same version level, wherever possible. In cases where the primary and secondary
storage systems are different types of storage systems, EMC recommends running the
latest available software version for each storage-system type.
• To mirror to and/or from a thin LUN, both storage systems (primary and secondary) must
be running at least FLARE Operating Environment version 04.29.000.5.001 (or later).

Software Downloads
MirrorView is embedded in FLARE software and requires an enabler that is shipped via CD to
customers. The enabler is available for download from the EMC Services Partner Web:
http://powerlink.emc.com/km/integration/ifi/IfiController.jpf?eventType=KmExitTrackingEvent&exit
Type=ptl_ifi&naveNode=MyTools&initiatingURL=https%3A%2F%2Fservicepartners.emc.com%2
Frestricted%2Findex.aspx or the EMC Services Partner Web via Powerlink
(http://powerlink.emc.com).

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

Technical Documentation
From the Powerlink homepage, select Support > Technical Documentation and Advisories >
Software ~ J-O ~ Documentation > MirrorView.

Global Technical Training

Table 15. MirrorView Training Courses
Course Title Course Number Course Description
This foundation level course provides participants with
an understanding of CLARiiON solutions for remote
replication and how they are an integral component of
MirrorView and SAN EMC’s offering.
Copy Foundations – MR-5WP-MVSCFD This course provides an overview of MirrorView and
IMPACT SAN Copy terminology, features, and management
options. This includes SAN Copy data mobility
concepts and MirrorView disaster recovery and remote
replication solutions.
This Specialist level course provides a thorough
exposure to SAN Copy and MirrorView on the
CLARiiON CX4 series platform with FLARE Release 29
and Navisphere Version 6.29. Focus areas include the
use of remote replicas in business environments, basic
MirrorView and SAN MirrorView and SAN Copy operating principles, and the
Copy Configuration MR-1CP-MVSCSP differences between MirrorView/S and MirrorView/A, as
and Management well as between SAN Copy in Full Copy mode and
Incremental mode. Other topics include MirrorView and
SAN Copy operation, the Write Intent Logs, the
Reserved LUN Pool, and Consistency Groups.
The course is comprised of in-depth discussions and
extensive hands on lab exercises.

Related Service Offerings

• PS-CUS-EMC - Implementation for CLARiiON MirrorView/Custom (was MirrorView
Custom Design and Implementation)
• PS-BAS-MVW - Implementation for CLARiiON MirrorView/Fixed

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

MirrorView/Cluster Enabler (MV/CE)

Overview
MirrorView/CE combines Microsoft Failover Clusters and CLARiiON MirrorView to provide a more
sophisticated failover solution. MirrorView/CE provides an automated configuration wizard to be used
in conjunction with the Microsoft Cluster Administrator to administer the MirrorView-enabled cluster.

Limitations and Restrictions

Hardware Restrictions: MirrorView/Cluster Enabler is supported on CX4 series and CX3 series.
Software Restrictions: The storage system must be running Release 26 or 28. Release 29 is
not supported at this time.
Customer-Installable: Yes
Other Limitations: Tables 9 and 10 identify CLARiiON FLARE revisions that provide MirrorView/CE
support for CX4 series and CX3 series models.

Table 16. MirrorView/CE CX4 Series Support

MirrorView/CE Version Supported with Supported with
04.28 04.29 & 04.30
MirrorView/CE 3.0 MirrorView/S No No
MirrorView/A No No
MirrorView/CE 3.0.1 MirrorView/S Yes No
MirrorView/A No No
MirrorView/CE 3.1 No
MirrorView/S Yes
(GA: October 22, 2008)
MirrorView/A Yes No

Table 17. MirrorView/CE CX3 Series Support

MirrorView/CE Version Supported with 03.26
MirrorView/S Yes
MirrorView/CE 3.0
MirrorView/A No
MirrorView/S Yes
MirrorView/CE 3.0.1
MirrorView/A No
MirrorView/CE 3.1 MirrorView/S Yes
(GA: October 22, 2008) MirrorView/A Yes

Software Downloads
From the Powerlink homepage, select Support > Software Downloads and Licensing >
Downloads C > Cluster Enabler for Microsoft Failover Clusters.

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

Technical Documentation
From the Powerlink homepage, select Support > Technical Documentation and Advisories >
Software ~ C ~ Documentation > Cluster Enabler.

Global Technical Training

Table 18. MirrorView/CE Training Courses
Course Title Course Number Course Description
This course will discuss the new features and
functionality of MirrorView/Cluster Enabler for
Microsoft Failover Clusters 3.0 (MV/CE). Included in
this course are Microsoft Windows Server Failover
MirrorView/Cluster Enabler Cluster (WSFC) and the advantages of clustering
for Microsoft Failover MR-NWN-DMCCE3 technology and the advantages of integrating
Clusters 3.0 (MV/CE) MirrorView/Cluster Enabler with the EMC MirrorView
application. Also covered in this course are the
MirrorView/Cluster Enabler Architecture and
components and the MirrorView/Cluster Enabler
environment and the failover process.

Related Service Offerings

PS-CUS-EMC - Implementation for MirrorView/CE.

Navisphere Management Suite

Overview
Navisphere Manager has been replaced with Unisphere as of FLARE Release 30. However,
language localization will not be complete until 90 days after GA. Unisphere is required for many
of the new FLARE 30 Storage Efficiency Services (FAST, FAST Cache, Virtual provisioning/Thick
LUNs and Block Data Compression). It is strongly recommended that Unisphere be used except
in cases where language localization is required. In those instances, continue using Navisphere
Manager until the localized version is available. The FLARE 30 Storage Efficiency Services will
not be supported on Navisphere.

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

The current Navisphere Management Suite of products includes:

• Navisphere
• Navisphere Host Agent
• Navisphere CLI
• Navisphere Quality of Service Manager (UQM)
• Navisphere Analyzer

Limitations and Restrictions

Hardware Restrictions: Navisphere Management Suite is supported on all CX4 series, CX3
series, and CX series storage systems running FLARE 29 or lower.
Software Restrictions: For Navisphere Quality of Service Manager (NQM) and Navisphere
Analyzer, the associated enabler must be installed. For Navisphere Host Agent and Navisphere
CLI server requirements, refer to the applicable release notes.
Customer-Installable: Yes
Other Limitations: As of September 2009, CX4 storage systems will no longer ship with the
Navisphere Server Support and Navisphere Off-Array software CDs and software will only be
available for download from the internal CLARiiON website, EMC Services Partner Web, or
PowerLink. Note that CX3 storage systems will continue to ship with software CDs.

Software Downloads
From the Powerlink homepage, select Support > Software Downloads and Licensing >
Downloads J-O > Navisphere Manager.

Technical Documentation
From the Powerlink homepage, select Support > Technical Documentation and Advisories >
Software ~ J-O ~ Documentation > Navisphere Management Suite.

Global Technical Training

Refer to the training listed in this document for FLARE Release 28 and later.

Related Service Offerings

PS-BAS-NQM - Implementation for Navisphere Quality of Service Manager.

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

RecoverPoint/RecoverPoint/SE Splitter
Overview
The RecoverPoint/SE system supports CLARiiON storage arrays (when using CLARiiON
Splitters) with hosts running operating systems compatible with RecoverPoint and the CLARiiON
array. The RecoverPoint Splitter for CLARiiON consists of the following components:
• A RecoverPoint Splitter engine package, also known as the driver, (i.e. the code that
implements the functionality) within FLARE. All current FLARE bundles include the
splitter driver for version 3.0.x (just as they include the engines for all layered features,
regardless of whether or not they are enabled).
• An enabler package for RecoverPoint Splitter. This functions the same way as an
enabler for any other CLARiiON feature (i.e. MirrorView, SnapView, etc.) in that it is
installed once, and allows use of the functionality forever afterwards, regardless of later
upgrades.

Limitations and Restrictions

Original GA Date: May 2008
Hardware Restrictions: The RecoverPoint Splitter is supported on CX4 series and CX3 series
storage systems.
Software Restrictions: Refer to Table 12 below.
Customer-Installable: No (due to complexity)
Other Limitations: Refer to EMC Knowledgebase article emc202928 and the specific
RecoverPoint Release Notes.

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Table 19. RecoverPoint Splitter Driver CX4/CX3 Series Support

Platform
RP
CX31 CX42
Version
FLARE Release 30, FLARE Release 29 patch
FLARE Release 26 patch .029 or .031 .012, .013 (no RP Splitter Driver needed)

v3.3.x + FLARE Release 29 patch .006

RP Splitter Driver 03.26.003.6.012 +

RP Splitter Driver 04.29.006.6.003
FLARE Release 29 patch .001, .003, or .006 (no
v3.2.x FLARE Release 26 patch .026, .028,.029, and RP Splitter Driver needed)
v3.1.x .031 (no RP Splitter Driver needed) FLARE Release 28 patch .707 or .708 (no RP
Splitter Driver needed)
FLARE Release 28 patches .003, .008, .501,
FLARE Release 26 patches .014, .016, .019,
v3.0.x .504, .506, .507, .704, .706 (no RP Splitter
.020, .025 (no RP Splitter Driver needed)
Driver needed)

1 CX3 series systems:

• For RecoverPoint 3.3 support: CX3 storage systems will require the 3.3 RecoverPoint Splitter
Driver to be loaded via a non-disruptive upgrade (NDU).
• For RecoverPoint 3.2 support: CX3 storage systems will need to be upgraded to FLARE
03.26.xxx.5.026 or higher. FLARE 03.26.xxx.5.026, .028, .029, and .031 include an imbedded 3.2
RecoverPoint Splitter Driver, no extra NDU is necessary.

For systems running FLARE 03.26.xxx.5.029 with the 3.3 RecoverPoint Splitter driver already loaded,
updating to FLARE 03.26.xxx.5.031 will require the 3.3 driver to be reloaded to the system via NDU.
Note that this does not require an upgrade of RecoverPoint Appliance (RPA) code.

NOTE: The v3.3 RecoverPoint splitter also supports v3.2.x and v3.1.x RecoverPoint Appliance (RPA)
code. The v3.2 RecoverPoint splitter also supports v3.1.x RPA code. For reference only, the previous
RecoverPoint splitter support is as follows:
V3.1: FLARE Release 26 patch .020 or .025 + RP Splitter Driver 03.26.003.6.003
V3.1.1: FLARE Release 26 patch .025 + RP Splitter Driver 03.26.003.6.004
V3.2.x: FLARE Release 26 patch .025 + RP Splitter Driver 03.26.003.6.009

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

2 CX4 series systems:

• For RecoverPoint 3.3 support:
a. Option 1 (preferred): CX4 storage systems can be upgraded to FLARE 04.30, FLARE
04.29.000.5.012, or FLARE 04.29.000.5.013. This version includes an imbedded 3.3
RecoverPoint Splitter Driver; no extra non-disruptive upgrade (NDU) is necessary
b. Option 2: CX4 systems can be upgraded to FLARE 04.29.000.5.006 and the 3.3
RecoverPoint Splitter Driver will need to be loaded via a (separate) NDU. Note that
systems running FLARE Release 28 will need to upgrade to at least FLARE
04.29.000.5.006 for RecoverPoint 3.3 support.
• For RecoverPoint 3.2 support: CX4 storage systems will need to be upgraded to FLARE
Release 29 or FLARE 04.28.000.5.707 or 04.28.000.5.708. FLARE 04.29.000.5.001,.003,
.006, and 04.28.000.5.707, and 04.28.000.5.708 include an imbedded 3.2 RecoverPoint
Splitter Driver, no extra NDU is necessary.

NOTE: The v3.3 RecoverPoint splitter also supports v3.2.x and v3.1.x RecoverPoint Appliance
(RPA) code. The v3.2 RecoverPoint splitter also supports v3.1.x RPA code. For reference only,
the previous RecoverPoint splitter support is as follows:
V3.1: FLARE Release 28 patch .008, .501, .504, or .506 + RP Splitter Driver 04.28.006.6.002
V3.1.1: FLARE Release 28 patch .501, .504, .506, .704, or .706 + RP Splitter Driver
04.28.006.6.003
V3.2.x: FLARE Release 28 patch .704 or .706 + RP Splitter Driver 04.28.006.6.008

Software Downloads
From the Powerlink homepage, select Support > Software Downloads and Licensing >
Downloads P-R > RecoverPoint.

Technical Documentation
From the Powerlink homepage, select Support > Technical Documentation and Advisories >
Software ~ P-R ~ Documentation > RecoverPoint.

Global Technical Training

Search the Education and Development catalog for “RecoverPoint”.

Related Service Offerings

None available.

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

Replication Enabler for Microsoft Exchange Server 2010

Overview
The EMC Replication Enabler for Microsoft Exchange Server 2010 is software plug-in that
provides replication and disaster recovery for Microsoft Exchange databases. The enabler will
detect any failover notifications from the Exchange Server and will handle the failover of the
databases between mailbox servers.
The three components of the Replication Enabler plug-in are:
• Synchronous replication framework plug-in
• MirrorView/Synchronous plug-in
• RecoverPoint plug-in
The enabler will install all three components, but will invoke the appropriate replication software
plug-in depending on which replication software you have installed - MirrorView/Synchronous or
RecoverPoint.

Limitations and Restrictions

Original GA Date: April 12, 2010
Hardware Restrictions: Replication Enabler for Microsoft Exchange Server 2010 is supported
on CX4 series, CX3 series, and AX4-5 series storage systems.
Software Restrictions:
MirrorView/S software requirements:
• For CX4 series storage systems: Release 28, 29 or 30
• For CX3 series storage systems: Release 26
• For AX4-5 series storage systems: Release 23
RecoverPoint software requirements:
• RecoverPoint 3.3 or later
Customer-Installable: Yes
Other Limitations: Refer to the Replication Enabler for Microsoft Exchange Server 2010
Release Notes for specific requirements.

Software Downloads
Home > Support > Software Downloads and Licensing > Downloads A-B > Adapters for Third-
Party Applications

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

Technical Documentation
Home > Support > Technical Documentation and Advisories > Software ~ A-B ~ Documentation
> Adapters for Third-Party Applications

Global Technical Training

Table 20. Replication Enabler for Microsoft Exchange Server 2010 Training Courses
Course Title Course Number Course Description
The Replication Enabler for Microsoft Exchange Server
2010 (REE) uses a Microsoft Exchange supported
Synchronous Replication API (SRA) to replace the native
host based Exchange Database Access Group (DAG) data
CLARiiON Replication Enabler protection and site replication with EMC data protection and
for Microsoft Exchange Server MR-NWN- site replication capabilities. This course delivered by
2010 Knowledge Transfer - KTCREMS10 CLARiiON Partner Engineering will provide a high level
Recorded Centra description of how native DAG protection and replication
work, how protection and replication work using the SRA to
enable data protection via the CLARiiON arrays native
RAID protection capabilities and site replication using
MirrorView or RecoverPoint.

Related Service Offerings

None available.

SAN Copy/SAN Copy/E (admhost utility)

Overview
EMC SAN Copy™ is a storage-system-based software application that copies data between
CLARiiON storage systems, within CLARiiON storage systems, between CLARiiON and
Symmetrix® storage systems, and between CLARiiON and qualified non-EMC storage systems.
SAN Copy can copy data directly from a source logical unit on one storage system to destination
logical units on another, without using host resources. SAN Copy can perform multiple copies —
each in its own copy session — simultaneously. The RAID type of the logical units participating in
a copy session does not have to be the same. That is, the source and destination logical units
can be different RAID types.

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

EMC SAN Copy/E is a scaled down version of the SAN Copy product designed to run on smaller,
lower priced CLARiiON storage systems (CX300). SAN Copy/E has the same look and feel of
SAN Copy.
The EMC admhost utility is an executable program that you can run interactively with a script to
prepare source and destination LUNs. The admhost commands can activate and deactivate SAN
Copy source and destination logical units, and flush data from operating system buffers to ensure
that the source logical unit is current.

FLARE 30 Enhancements
• 04.30.000.5.xxx
o Improves support for EMC Virtual Provisioning. Destination thin LUNs that reside
on the SAN Copy storage system no longer will become fully provisioned
regardless of the type or location of the source LUN. See “Error! Reference
source not found.” for the remaining limitations on SAN Copy sessions using
thin LUNs.
o Increases the maximum allowed number of defined incremental SAN Copy
sessions.

FLARE 29 Enhancements
Release 29 04.29.000.5.001 introduced SAN Copy support for Virtual Provisioning.
SAN Copy sessions can be created with sources and/or destinations that are thin LUNs.

Limitations and Restrictions

Original GA Date: March 10, 2003
Hardware Restrictions: SAN Copy is supported on CX4 series, CX3 series, and CX series
storage systems. Note that SAN Copy is not supported on the CX200 series, CX300 series, or
CX500i. SAN Copy/E is only supported on the CX300 model.
Software Restrictions: For SAN Copy, the enabler must be installed. For the admhost utility,
refer to the applicable admhost Release Notes.
Customer-Installable: Yes

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Other Limitations:
• Operating SAN Copy/E is similar to operating SAN copy with the following restrictions:
o It cannot copy data within the same storage system.
o It has lower limits for the maximum number of sessions that can be created.
o It has lower limits for the maximum concurrent sessions.
o It can push data only to CLARiiON storage systems running at least FLARE 02.19.
o It cannot pull data.

Software Downloads
• SAN Copy and SANCopy/E are embedded in FLARE software and require the associated
enabler that is shipped via CD to the customer. The enablers are also available for download
from the EMC Services Partner Web at
http://powerlink.emc.com/km/integration/ifi/IfiController.jpf?eventType=KmExitTrackingEvent
&exitType=ptl_ifi&naveNode=MyTools&initiatingURL=https%3A%2F%2Fservicepartners.emc
.com%2Frestricted%2Findex.aspx or the EMC Services Partner Web via Powerlink
(http://powerlink.emc.com).
• Admhost utility: From the Powerlink homepage, select Support > Software Downloads and
Licensing > Downloads S > SAN Copy.

Technical Documentation
From the Powerlink homepage, select Support > Technical Documentation and Advisories >
Software ~ S ~ Documentation > SAN Copy.

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

Global Technical Training

Table 21. SAN Copy Training Courses
Course Title Course Number Course Description
This foundation level course provides participants
with an understanding of CLARiiON solutions for
remote replication and how they are an integral
MirrorView and SAN component of EMC’s offering.
Copy Foundations – MR-5WP-MVSCFD This course provides an overview of MirrorView and
IMPACT SAN Copy terminology, features, and management
options. This includes SAN Copy data mobility
concepts and MirrorView disaster recovery and
remote replication solutions.
This Specialist level course provides a thorough
exposure to SAN Copy and MirrorView on the
CLARiiON CX4 series platform with FLARE
Release 29 and Navisphere Version 6.29. Focus
areas include the use of remote replicas in business
environments, basic MirrorView and SAN Copy
MirrorView and SAN
operating principles, and the differences between
Copy Configuration MR-1CP-MVSCSP
MirrorView/S and MirrorView/A, as well as between
and Management
SAN Copy in Full Copy mode and Incremental
mode. Other topics include MirrorView and SAN
Copy operation, the Write Intent Logs, the
Reserved LUN Pool, and Consistency Groups.
The course is comprised of in-depth discussions
and extensive hands on lab exercises.

Related Service Offerings

PS-EXP-SCPY - Implementation for CLARiiON SAN Copy/Fixed (was SAN Copy
Implementation).

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SCOM (Microsoft System Center Operations Manager)

Overview
Microsoft’s System Center Operations Manager 2007 R2 (SCOM) is the successor to Microsoft
Operations Manager (MOM). Operations management is focused on ensuring business
operations are efficient and effective through processes that are aimed at improving the reliability
and availability of IT systems and services. SCOM is a product that allows centralized monitoring
of numerous computers, software, switches, and subsystems on a network. SCOM provides
information needed to help reduce time and effort in managing your IT infrastructure by
automating tasks and giving you a proactive approach at determining possible problems.
For more information on SCOM, visit Microsoft's System Center website.

Limitations and Restrictions

Original GA Date: March 31, 2009
Hardware Restrictions: SCOM is supported on CX series, CX3 series, CX4 series, and AX4-5
series storage systems.
Software Restrictions: The storage system must be running Release 19, 26, 28, 29, or 23.
Customer-Installable: Yes
Other Limitations: Refer to the associated Release Notes.

Software Downloads
From the Powerlink homepage, select Support > Software Downloads and Licensing >
Downloads J-O > Navisphere Server Software.

Technical Documentation
From the Powerlink homepage, select Support > Software Downloads and Licensing >
Downloads J-O > Navisphere Server Software. Note that the SCOM documentation is only
available as part of the software download package.

Global Technical Training

None available

Related Service Offerings

None available

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

SnapView (admsnap utility/VSS Provider)

Overview
EMC SnapView is a storage-system-based software application that allows you to create a copy of
a LUN by using either clones or snapshots. You can use the clone or snapshot for data backups,
decision support, data modeling, software application testing, or as a base for temporary
operations on the production data without damaging the original data on the source LUN.
A clone is an actual copy of a LUN and it takes time to create. A snapshot is a virtual point-in-time
copy of a LUN and takes only seconds to create. Depending on your application needs, you can
create clones, snapshots, and snapshots of clones.
The admsnap utility runs on host systems in conjunction with SnapView running on the
CLARiiON storage processors (SPs), and lets you start, activate, deactivate, and stop SnapView
sessions. All admsnap commands are sent to the storage system through the Fibre Channel bus.
EMC VSS Provider is a hardware-based provider service that intercepts and processes requests
for creating point-in-time copies of data through the Microsoft Volume Shadow Copy Service
(VSS). VSS is a set of Component Object Model (COM) application programming interfaces (API)
that provide the backup infrastructure for Windows Server 2003 and 2008 systems.

Limitations and Restrictions

Original GA Date: January 16, 2001
Hardware Restrictions: SnapView is supported on CX4 series, CX3 series, and CX series
storage systems. Note that SnapView is not supported on the CX200 series.
Software Restrictions: For SnapView, the enabler must be installed. For the admsnap utility,
refer to the applicable admsnap Release Notes.
Customer-Installable: Yes
Other Limitations:
• As of version FLARE Release 02.23, the CLARiiON VSS Hardware Provider is no longer
supported with the admsnap utility. The substitute for this technology is the EMC VSS
Provider. The EMC VSS Provider requires that you install the CLARAPI application,
which is available as part of the EMC Solutions Enabler kit. For more information, refer to
the EMC VSS Provider Release Notes, and the EMC Solutions Enabler Release Notes.
• The SP names of the CLARiiON storage system must be unique for the NDU of the
SnapView software to be successful.
• All active SAN Copy sessions must be stopped prior to the upgrade being performed.
• All SnapView clones reverse synchronization and protected restore operations must be
completed or stopped prior to the upgrade being performed.

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

Software Downloads
SnapView is embedded in FLARE software and requires an enabler that is shipped via CD to the
customer. The enabler is also available for download from the EMC Services Partner Web at
http://powerlink.emc.com/km/integration/ifi/IfiController.jpf?eventType=KmExitTrackingEvent&exit
Type=ptl_ifi&naveNode=MyTools&initiatingURL=https%3A%2F%2Fservicepartners.emc.com%2
Frestricted%2Findex.aspx or the EMC Services Partner Web via Powerlink at the following link:
http://powerlink.emc.com.

• Admsnap utility: From the Powerlink homepage, select Support > Software Downloads and
Licensing > Downloads S > SnapView.
• EMC VSS Provider: From the Powerlink homepage, select Support > Software Downloads
and Licensing > Downloads T-Z > VSS Provider.
• EMC Solutions Enabler: From the Powerlink homepage, select Support > Software
Downloads and Licensing > Downloads S > Solutions Enabler.

Technical Documentation
• SnapView and admsnap: From the Powerlink homepage, select Support > Technical
Documentation and Advisories > Software ~ S ~ Documentation > SnapView.
• EMC VSS Provider: From the Powerlink homepage, select Support > Technical
Documentation and Advisories > Software ~ T-Z ~ Documentation > VSS Provider.

Global Technical Training

Table 22. SnapView Training Courses
Course Title Course Number Course Description
This foundational level course provides participants with an
understanding of CLARiiON based solutions for remote
replication and how they are an integral component of
SnapView Foundations –
MR-5WP-SNPVFD EMC’s offering. This course provides an overview of
IMPACT
SnapView terminology, features, and management. This
includes an overview of CLARiiON snapshots, clones, and
SnapView local replication operations.

Related Service Offerings

• PS-BAS-SVRM - Implementation for CLARiiON SnapView – Replication Manager
• PS-BAS-SPV - CLARiiON SnapView QuickStart

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

Virtual Provisioning
Overview
EMC Virtual Provisioning software provides simplified storage provisioning. To accomplish this, all
LUNs are provisioned out of a storage pool, thereby simplifying the creation and allocation of the
storage capacity. The basic elements of Virtual Provisioning used to allocate the storage are
storage pools, fully provisioned LUNs, and thinly provisioned LUNs. For thinly provisioned LUNs,
you need to install the Thin Provisioning enabler on the storage system. All LUNs in a storage pool
support shrink and expand operations. Virtual Provisioning can allocate storage from pools that
have mixed drives and different performance characteristics by assigning a tier preference to the
LUN.

FLARE 30 Enhancements
• Thick LUNs
• LUN expand and shrink
• Tiering preference
• Per-tier tracking support of pool usage
• RAID 1/0 support for pools
• Increased limits for drive usage in pools.

Limitations and Restrictions

Original GA Date: December 8, 2008
Hardware Restrictions: Virtual Provisioning is only supported on CX4 series storage systems.
Software Restrictions:
• FLARE Release 28 04.28.000.5.501 and higher is required to support Thin LUN Virtual
Provisioning.
• FLARE Release 04.30.000.5.xxx and later is required to support fully provisioned thick
LUNs.
• To create and manage thin LUNs, you must install the Thin Provisioning enabler version
01.01.5.001. However you do not need this enabler to create and manage storage pools
or thick LUNs.
Customer-Installable: Yes

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Other Limitations:
• There must be network connectivity between the 2 SPs on CX4 systems in order to
initiate any pool related operations.
• LUN management operations do not require network connectivity between the two SPs.
• You cannot use the vault drives (the first five drives in a storage system) to create or
expand a storage pool.
• For more details on Virtual Provisioning feature, please refer to the Virtual Provisioning
Release Notes – PN 300-011-115.

Software Downloads
Virtual Provisioning is embedded in FLARE software and requires an enabler that is shipped via
CD to the customer. The enabler is also available for download from the EMC Services Partner
Web site at:
http://powerlink.emc.com/km/integration/ifi/IfiController.jpf?eventType=KmExitTrackingEvent&exit
Type=ptl_ifi&naveNode=MyTools&initiatingURL=https%3A%2F%2Fservicepartners.emc.com%2
Frestricted%2Findex.aspx or the EMC Services Partner Web via Powerlink at:
http://powerlink.emc.com.

Technical Documentation
From the Powerlink homepage, select Support > Technical Documentation and Advisories >
Software ~ J-O ~ Documentation > Navisphere Management Suite.

Global Technical Training

Refer to the training listed in this document for FLARE Release 28 and above.

Related Service Offerings

PS-BAS-VPROV - Implementation for CLARiiON CX4 Virtual Provisioning QuickStart.

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

Miscellaneous Software

PowerPath®
For information about PowerPath bundling and licensing requirements for servers attached to
CLARiiON storage systems, refer to EMC Knowledgebase article emc186798.
For general PowerPath requirements, refer to the PowerPath Release Notes on Powerlink
(http://powerlink.emc.com).

Server Attach

Refer to the latest Release Notes for supported server attaches.

CLARiiON Tools (Tools Compatibly – Interoperability Requirements)

Tools Compatibility Table

Table 23. Tool Compatibility Table

Tool CX Series CX3 Series AX4-5 Series CX4 Series
Interactive Installation Guide NA ≥ R22 ≥ R23
ESRS IP Client ≥ R19 ≥ R22 ≥ R23
Heartbeat ≥R26 ≥R26 NA
6
CAP ≥ R12 ≥ R22 ≥ R23
Navisphere Service Taskbar/Unisphere Service Manager
Storage System Registration Wizard NA ≥ R22 ≥ R23
3
Disk Installation Wizard ≥ R14 ≥ R22 NA
5
DAE Installation Wizard ≥ R14 ≥ R22 NA ≥ R28
2
CLARiiON Software Assistant ≥ R19 ≥ R22 ≥ R23
I/O Module Installation Wizard NA NA NA
4
Disk Replacement Wizard ≥ R14 p.016 ≥ R22 NA
Storage System Verification Wizard ≥ R19 ≥ R22 ≥ R23
2, 4
Disk Firmware Upgrade Wizard ≥ R16 ≥ R22 ≥ R23
Capture SPCollect Wizard ≥ R19 ≥ R22 ≥ R23
Server Environment Verification Wizard ≥ R14 ≥ R22 ≥ R23
1
Service Only Capability except for AX4-5 series storage systems
2
≥ R12 for Service
3
Disk Installation Wizard supports EFDs in the NST version released with R29 later.
4
This utility requires NST 6.28.53 or later for CX4 series support.
5
FLARE Release 30 and higher requires Unisphere Service Manager
6
CAP is EOL and may not support all features on version of FLARE after R26. For more details see
http://one.emc.com/clearspace/docs/DOC-14727

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

Navisphere Service Taskbar (NST)

Overview
Navisphere Service Taskbar has been replaced with the Unisphere Service Manager (USM) as of
FLARE Release 30; however, language localization will not be complete until 90 days after GA. It
is strongly recommended that USM be used except in cases where language localization is
required. In those instances continue using NST until the localized version is available.
The Navisphere Service Taskbar (NST) is a Java-based desktop application that helps install,
update, and maintain storage-system hardware and software, and provide contact and storage-
system information to your service provider.
Use the utilities within the NST to perform hardware installation tasks, such as installing and
registering a new CLARiiON platform or adding a new disk drive or disk-array enclosure.
The NST can also be used to assist customers and EMC to perform hardware maintenance
tasks, such as replacing a faulted disk drive or verifying that your storage system is operating
normally. You can also use the NST to update your FLARE core software.
Each utility will guide you through the installation or maintenance task and, if required, provide
context-sensitive help on how to perform a particular step. In addition, a separate on-line help file
is available for the CLARiiON Software Assistant tab, which explains the process for downloading
and installing software on the storage system.
The NST contains the following software utilities:
• Storage System Registration Utility
• Storage System Verification Utility
• Capture SPCollect Utility
• Disk Replacement Utility
• Disk Installation Utility
• DAE Installation Utility
• Disk Firmware Upgrade Utility
• Install I/O modules and/or SFPs
• Technical Advisories Notification Dialog
• Software Assistant
• Command -line utility, which uses a script to convert an XML file to Excel format.

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

Limitations and Restrictions

Original GA Date: September 1, 2006
Hardware Restrictions: NST is supported on CX4 series, CX3 series, and CX series storage
systems.
Software Restrictions: FLARE version 02.19 or later for CX series storage systems, FLARE
version 03.22 or later for CX3 series storage systems, and FLARE version 04.28 or later for CX4
series storage systems
Customer-Installable: Yes
Other Limitations:
• The Navisphere Service Taskbar (NST) must run on a Windows host.
• The Disk Replacement Utility is supported with FLARE versions 02.16 or later.
• The Storage System Registration Utility does not support FLARE versions prior to 02.22.
• The Storage System Verification Utility and the Capture SPCollect Utility do not support
FLARE versions prior to 02.19.
• The I/O module and SFP installation wizard is supported on FLARE versions 04.28 and later.

Software Downloads
From the Powerlink homepage, select Support > Software Downloads and Licensing >
Downloads J-0 > Navisphere Service Taskbar.

Technical Documentation
From the Powerlink homepage, select Support > Product and Diagnostic Tools > CLARiiON Tools.

Global Technical Training

Table 24. Navisphere Service Taskbar Training Courses
Course Title Course Number Course Description
This course is an overview of the Disk Replacement
Navisphere Service Utility which is part of the Navisphere Service Taskbar
Taskbar-Disk TS-PREM-DRU1 product. The Disk Replacement Utility is intended for
Replacement Utility customers to be able to perform their own disk
replacements on CLARiiON arrays.

Related Service Offerings

None available.

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

Interactive Installation Guide (IIG)

Overview
Navisphere IIG has been replaced with the Unisphere Interactive Installation Guide (UIIG) as of
FLARE Release 30; however, language localization will not be complete until 90 days after GA. It
is strongly recommended that UIIG be used except in cases where language localization is
required. In those instances continue using Navisphere IIG until the localized version is available.
The Navisphere IIG will not support FLARE 30 installations.
The Navisphere Interactive Installation Guide (IIG) is a CD containing software and
documentation that helps users learn about the CX4 or CX3 series storage systems hardware,
and then perform all of the tasks associated with pre-installation, installation, registration and
support of the hardware and software. Users should follow the Getting Started Guide that
accompanies the storage system hardware.
The Interactive Installation Guide for CX4 contains the following software utilities:
• Navisphere Storage System Initialization Tool (Windows)
• Navisphere Server Utility (Windows)
• Navisphere CLARalert Installation (Windows)
• Navisphere Service Taskbar (Windows NT/Windows 2000)
The Interactive Installation Guide for CX3 contains the following software utilities:
• Navisphere Storage System Initialization Tool (Windows) 6.26.0
• Navisphere CLARalert Installation (Windows) 6.26.50
• Navisphere Service Taskbar (Windows NT/Windows 2000) 6.26.50

Limitations and Restrictions

Original GA Date: May 12, 2006
Hardware Restrictions: IIG is supported on CX4 series, and CX3 series storage systems.
Software Restrictions: FLARE version 04.28.XX or higher for CX4 series storage systems and
FLARE version 03.22.XX or higher for CX3 series storage systems.
Customer-Installable: Yes
Other Limitations: Refer to the associated Release Notes.

Software Downloads
From the Powerlink homepage, select Support > Software Downloads and Licensing >
Downloads J-0 > Navisphere Service Taskbar

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

Technical Documentation
From the Powerlink homepage, select Support > Product and Diagnostic Tools > CLARiiON Tools.

Global Technical Training

None available.

Related Service Offerings

None available.

Unisphere
Overview
EMC Unisphere is a centralized storage-system management tool for configuring and managing
CLARiiON and Celerra storage systems. Unisphere replaces Navisphere Manager. It provides
the following basic functionality:
• Discovery of CLARiiON storage systems
• Status and configuration information display
• Event management
• Storage configuration and allocation
• Inclusion of Celerra systems in CLARiiON domains
• Management of Celerra systems.
Unisphere for Block is a web-based user interface that allows users to securely manage
CLARiiON storage systems locally on the same LAN or remotely over the Internet, using a
common browser.
Unisphere 1.0 resides on CX4 series storage systems that are running the Storage Management
Server software, and is downloaded to the browser when the storage processor (SP) on the
storage system is accessed.
Alternatively, off-array versions of Unisphere for Block (called Unisphere Client) and Unisphere
Server software may be installed on Windows Server 2003, Windows Server 2008, Windows
Vista, Windows XP, and Windows 7 servers. For more details on Unisphere, refer to the EMC
Unisphere for Block Release Notes, P/N 300-011-122. The current Unisphere products include:
• EMC Unisphere Client
• EMC Unisphere Server
• EMC Unisphere Host Agent
• EMC Unisphere Storage System Initialization Utility
• EMC Unisphere Server Utility
• EMC Navisphere CLI.

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

Limitations and Restrictions

Hardware Restrictions: Unisphere is supported on all CX4 series, CX3 series, and CX series
storage systems.
Software Restrictions: Refer to the applicable release notes.
Customer-Installable: Yes
Other Limitations: Software will only be available for download from the EMC Services Partner
Web or PowerLink.

Software Downloads
From the Powerlink homepage, select Support > Software Downloads and Licensing
>Downloads T-Z > Unisphere Server Software

EMC Unisphere Service Manager (USM)

Overview
The EMC Unisphere Service Manager (USM) is a Java-based desktop application that helps
users update, install, and maintain their storage-system hardware and software as well as
provide contact and storage-system information to a service provider.

• Unisphere Service Manager (USM) replaces the existing Navisphere Service Taskbar.
• Tasks are organized in easy-to-understand sections and subsections, to allow for
intuitive navigation to USM’s wizards and configuration displays.
• EMC Celerra systems can now be members of EMC CLARiiON domains. You can have
both Celerra and CLARiiON systems in the same heterogeneous domain.
• Unisphere Service Manager allows users to scope the entire user interface to a single
CLARiiON or Celerra system, so that they can easily service a single system. They can
also, in the same session, scope the UI to all systems in their domain, so that they can
access all systems within the domain.

The utilities within USM are used to perform hardware installation tasks, such as adding a new
disk drive or disk-array enclosure or installing I/O modules and/or SFPs. USM can be used to
perform hardware maintenance tasks, such as replacing a faulted disk drive or verifying that the
storage system is operating normally. USM can also be used to update storage-system software.

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

Each utility will guide users through the installation or maintenance task and, if required, provide
context-sensitive help on how to perform a particular step.
• Storage System Registration Utility
• Storage System Verification Utility
• Capture SPCollect Utility
• Disk Replacement Utility
• Disk Installation Utility
• DAE Installation Utility
• Online Disk Firmware Upgrade (ODFU)
• Install I/O modules and/or SFPs
• Celerra Upgrade Tool (CUT)
• Technical Advisories Notification Dialog
• Software Assistant
• Command -line utility which uses a script to convert an XML file to Excel format.

Limitations and Restrictions

Original GA Date: September 2, 2010
Hardware Restrictions:
Supported CLARiiON storage-system hardware models are: AX4-5F, AX4-5i, AX4-5FSC,
AX4-5SCi, AX4-5F8, AX4-5SCF4, CX200, CX200LC, CX300, CX300i, CX400, CX500,
CX500i, CX600, CX700, CX3-10c, CX3-20, CX3-20c, CX3-20F, CX3-20FDC, CX3-40, CX3-
40c, CX3-40F, CX3-40FDC, CX3-80, CX4-120, CX4-240, CX4-480, CX4-960.
Supported Celerra hardware models are: Celerra NS Series NS20/NS40, CNS, CFS
NS350, NS500, NS600, NS700, DM510, DM514, NS704G, NSX X-Blade 60, NS40G, NSX
X-Blade 65, NS80G, NS-G8, NS-G2, NS704 integrated, NS40 integrated, NS80 integrated,
NS20 integrated, NX4, NS-120, NS-480 (two- or four-blade systems), NS-960.

Software Restrictions:
• FLARE version 02.19 or later for CX series storage systems
• FLARE version 03.22 or later for CX3 series storage systems
• FLARE version 04.28 or later for CX4 series storage systems.
• FLARE version 02.23.050.5.xxx for AX4 series storage systems.

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

Customer-Installable: Yes
Other Limitations:
The operating system on the server that will run USM must support Java JRE revision 6.0
Update 15 or later. Read the important note below. The operating systems currently qualified
to support this version of USM are:
• Windows 2008
• Windows Vista
• Windows Server 2003 (32-bit)
• Windows XP.
Note: USM is fully compatible with JRE 6.0 Update 15 and later. Optimally other JREs will need
to be uninstalled and this must be the only JRE on the management station.

Software Downloads
From the Powerlink homepage, select Support > Software Downloads and Licensing >
Downloads T-Z > Unisphere Service Manager (USM)

Technical Documentation
From the Powerlink homepage, select Support > Product and Diagnostic Tools > CLARiiON Tools.

Global Technical Training

Table 25. EMC Unisphere Service Manager (USM) Training Courses
Course Title Course Number Course Description
This course will introduce students to performance
and security enhancements in FLARE Release 30.
The features covered are EMC Secure Remote
Support (ESRS) 2.0, iSCSI Multi-logins, vStorage,
CLARiiON FLARE Release
MR-NWN- SPCollect Concurrency, RAID 6 Parity Shedding,
30 Security and Performance
ACLFL3SCPF Rebuild Avoidance, Online Disk Firmware Upgrade
Enhancements
(ODFU), and Certificate Validation. The course will
discuss new functionality in relation to design,
installation, implementation, and upgrade and
maintenance considerations.
This course provides an overview of selected
FLARE Release 30 and NAS 6.0 features including
some shared solutions. It provides a detailed
Unisphere Management and
MR-NWN- description for each key solution including
Storage Efficiency for FLARE
AUMSEFL3N6 Unisphere, Fully Automated Storage Tiering
Release 30 and NAS 6.0
(FAST), Data Compression, FAST Cache, FAST
Cache with Celerra Startup Assistant, and Celerra’s
FLARE Release 30 Tolerance

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

Related Service Offerings

None available.

EMC Unisphere Interactive Installation Guide (v7.30.0)

Overview
The EMC Unisphere Interactive Installation Guide (IIG) CD contains software and documentation
that helps users install and connect a server to a CX4 series or AX4-5 series storage system. Users
insert this CD into a Windows server to continue the storage-system installation process they
started by following the getting started guide that accompanies their storage-system hardware.
The Interactive Installation Guide contains the following software utilities:
• Unisphere Storage System Initialization Wizard (Windows) 1.0.0.1
• Unisphere Server Utility (Windows) 1.0.0.1.
• Unisphere Service Manager (Windows NT/Windows 2000) 1.0.0.1
• EMC Secure Remote Support (Windows) 1.0.0.1.

Limitations and Restrictions

Original GA Date: September 2, 2010
Hardware Restrictions: IIG is supported on AX4-5 series -- AX4-5, AX4-5i, AX4-5SC, AX4-5SCi
CX4 series – CX4-120, CX4-240, CX4-480, CX4-960.

Software Restrictions: FLARE version 02.23.X.5.X for AX4-5 series storage systems and
FLARE version 04.30.XX or later for CX4 series storage systems.
Operating systems: The operating systems currently qualified to support this version of the IIG are:
• Windows 2003 (32- and 64-bit)
• Windows 2003 R2
• Windows 2008 (32- and 64-bit)
• Windows 2008 R2
• Windows XP with SP1 or later
• Windows Vista (32 bit)
• Windows 7
• Windows 2008 Server Hyper-V parent
• Hyper-V Guest OS and VMware Guest OS (ESX 3.0, 3.5, and 3i) with Windows 2003/2008,
Windows XP, Windows Vista, and Windows 7.

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

Customer-Installable: Yes
Other Limitations: Refer to the associated Release Notes.

Software Downloads
From the Powerlink homepage, select Support > Software Downloads and Licensing >
Downloads E-I > Interactive Installation Guide (IIG)

Technical Documentation
From the Powerlink homepage, select Support > Product and Diagnostic Tools > CLARiiON Tools.

Global Technical Training

None available.

Related Service Offerings

None available.

EMC ESRS IP Client for CLARiiON Version 1.0.0.1

Overview
The EMC ESRS IP Client for CLARiiON (formerly CLARalert) software suite monitors EMC
CLARiiON storage systems with EMC Unisphere/Navisphere Manager enabled and provides
event notification through ConnectEMC. The installation wizard can be used to create a new
ESRS IP Client installation or to upgrade an existing CLARalert installation (version 6.19 or later).
The service provider must upgrade pre-6.19 versions of CLARalert to ESRS IP Client. Existing
configuration data will be saved and applied during an upgrade.
During a new ESRS IP Client installation, users will designate the monitor station and portal
system to configure their centralized monitoring environment. The storage system designated as
a portal system will automatically be added to the list of monitored storage systems. Users can
add storage systems to a centralized monitoring environment using Unisphere/Navisphere
Manager later on in the process. The EMC Unisphere/Navisphere Manager online help is
available for more information.

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

New Features
The following new features were added to ESRS IP Client version 1.0.0.1, which replaces
CLARalert:
• EMC Secure Remote Support (ESRS) agent has been added for secure inbound access
by authorized EMC service personnel.
• Unisphere Windows Host Agent and Navisphere CLI packages have been updated.
• The call home template has been updated.
• ESRS IP Client has been updated with ConnectEMC 5.02.04.

Limitations and Restrictions

Original GA Date: September, 2, 2010
Hardware Restrictions: CLARalert is supported on AX4-5F, AX4-5i, AX4-5SCF, AX4-5SCi,
CX200, CX200LC, CX300, CX300i, CX400, CX500, CX500i, CX600, CX700, CX3-10c, CX3-20,
CX3-20c, CX3-20F, CX3-20FDC, CX3-40, CX3-40c, CX3-40F, CX3-40FDC, CX3-80, CX4-120,
CX4-240, CX4-480, and CX4-960
Software Restrictions:
• FLARE version 02.19 or higher for CX series storage systems
• FLARE version 03.22 or higher for CX3 series storage systems
• FLARE version 04.28 or higher for CX4 series storage systems
• FLARE version 02.23.050.5.703 for AX4-5 series storage systems.
Customer-Installable: Yes
Other Limitations: At least one storage system in the environment must be running FLARE
Operating Environment 02.23.050.5.703 for AX4-5 series storage systems, FLARE Operating
Environment 03.22 or later for CX3 series storage systems, 02.24 for CX series storage systems
or 04.28 or later for CX4 series storage systems.
Unisphere/Navisphere Manager is required in order to use ESRS IP Client for CLARiiON with
AX4-5 series storage systems.

Software Downloads
From the Powerlink homepage, select Support > Software Downloads and Licensing > Downloads S
> Secure Remote Support (ESRS) IP Client for CLARiiON.

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

Technical Documentation
From the Powerlink homepage, select Support > Product and Diagnostic Tools > CLARiiON Tools.

Global Technical Training

Table 26. Navisphere CLARalert Training Courses
Course Title Course Number Course Description
This course will introduce students to performance and security
enhancements in FLARE Release 30. The features covered
CLARiiON FLARE are EMC Secure Remote Support (ESRS) 2.0, iSCSI Multi-
Release 30 Security MR-NWN- logins, vStorage, SPCollect Concurrency, RAID 6 Parity
and Performance ACLFL3SCPF Shedding, Rebuild Avoidance, Online Disk Firmware Upgrade
Enhancements (ODFU), and Certificate Validation. The course will discuss new
functionality in relation to design, installation, implementation,
and upgrade and maintenance considerations.
This course provides an overview of selected FLARE Release
Unisphere
30 and NAS 6.0 features including some shared solutions. It
Management and
MR-NWN- provides a detailed description for each key solution including
Storage Efficiency for
AUMSEFL3N6 Unisphere, Fully Automated Storage Tiering (FAST), Data
FLARE Release 30
Compression, FAST Cache, FAST Cache with Celerra Startup
and NAS 6.0
Assistant, and Celerra’s FLARE Release 30 Tolerance

Related Service Offerings

None available.

Software Installation/Implementation Offerings

Refer to each product’s Related Service Offerings section within this document.
For a complete index of the SPD Service Offerings, from the Powerlink homepage select
Services > SPD Service Kits and Service Offering Index.

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

Support Strategy
FLARE upgrades can be performed by EMC, Authorized Service Provider (ASP) partners, Service
Delivery (SD) partners, Service Enabled (SE) partners, Authorized Service Network - Support (ASN-
S) partners, Authorized Service Network Implement (ASN-I) partners, and customers by using the
Navisphere Service Taskbar (NST) or the Unisphere Service Manager (USM).
A CCA is no longer required for FLARE upgrades completed by EMC and ASPs. However, if a
Celerra is attached to this environment a Celerra CCA is still required for a software upgrade.
Remote Change Management (RCM) can be scheduled through a link located within the CLARiiON
Procedure Generator (CPG).
Software upgrades (other than FLARE) can be performed by ASP partners, SD partners, SE
partners, ASN-S partners, ASN-I partners, and customers. For ASPs, CSI must be updated.
For ASN-I partners, CSI must be updated using the Partner Notification Tool (PNT) form.
For the latest software/firmware End of Primary Support (EOPS) and End of Service Life (EOSL)
information, refer to the applicable Release and End of Life Dates on PowerLink. From the PowerLink
homepage, select Support > Interoperability and Product Lifecycle Information > Release and End of
Life Dates.
The EMC Escalation Policy for EMC personnel for hardware and software is located on the Global
Services web site (http://www.cs.isus.emc.com) by selecting Site Index > P (for Policies and
Procedures) > Equipment Software and Maintenance Policies > EMC Engagement Escalation and
Notification Policy.
EMC Unisphere Service Manager (USM) or Navisphere Service Taskbar (NST) should be used for all
FLARE upgrades and software enabler installations. Download and install the latest version of the
NST on your laptop or on any Windows station you will be using to perform the NDU.

Warranty
The FLARE software warranty period is coterminous with the CLARiiON storage system. CLARiiON
layered software products include a 90-day media-only warranty and optional Premium Software
Maintenance coverage is available.
Note: Customers that do not have an active warranty/maintenance contract are not entitled to FLARE
code upgrades on a Time and Materials (T&M) basis. These customers are required to purchase a
maintenance agreement and incur a charge for the time period of the contract lapse or
discontinuation. For more information, refer to the Continuous Coverage Product Maintenance
(CCPM) Terms document available on Powerlink (http://powerlink.emc.com).
The latest warranty and maintenance terms are published on: http://powerlink.emc.com (Navigation:
Home > Support > Request Support > Maintenance and Warranty Information).
Fore detailed warranty information, refer to the applicable CLARiiON hardware model Product
Support Bulletin (PSB).

EMC² 171 South Street Hopkinton, MA 01748 • Tel. (508) 435-1000

Reference Documentation

General Technical Documentation

• The CLARiiON Procedure Generator (CPG) for can located on the internal CLARiiON support
site at http://www.cs.isus.emc.com/csweb2/dgweb/cpg/index.htm or the EMC Services Partner
Web via Powerlink (http://powerlink.emc.com).
• Detailed installation and maintenance instructions are available from the support website
(http://www.emc.com/microsites/clariion-support/central.htm).
• Installation documents, maintenance documents, and Release Notes are available on Powerlink
(http://powerlink.emc.com) from Home > Support > Technical Documentation and Advisories >
Hardware/Platforms Documentation
• Open Systems Configuration Guide is available on Powerlink (http://powerlink.emc.com) from
Home > Products > Interoperability Matrices.
• For ESRS configuration information, refer to CSP-2068.
• Unified Storage Forum:
http://one.emc.com/clearspace/community/active/gpp/tieredstorage/unified
• Global Services and Delivery Forum:
http://one.emc.com/clearspace/community/active/gpp/tieredstorage/unified/implementation_and_
service_offerings
• Maintenance and Support Forum:
http://one.emc.com/clearspace/community/active/gpp/tieredstorage/unified/maintanance-support

White Papers
• For information on RAID 6, refer to the EMC CLARiiON RAID 6 Technology: A Detailed Review
White Paper available on Powerlink (http://powerlink.emc.com).
• Additional white papers and other resources are available on Powerlink (https://powerlink.emc.com).
• A complete list of White Papers is available at: http://one.emc.com/clearspace/docs/DOC-10122

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