Asmaa Saber
Home : El-obour city, 11311, Cairo, Egypt
Email:
[email protected] Phone: (+20) 1028312327
WhatsApp Messenger: +201028312327
Gender: Female Date of birth: 17/04/2000 Nationality: Egyptian
ABOUT ME
I have extensive experience in customer service, as my entire job revolves around
communicating with clients. I possess strong skills in persuasion, understanding customer
needs, and problem-solving.
WORK EXPERIENCE
[ 18/06/2023 – 06/2024 ] Sales Operation
Valu
City: Cairo | Country: Egypt
- Providing product and service information.
- Gathering feedback.
- Customer support.
- Effective communication with all clients.
- Registering clients for valu's accounts.
- Admitting daily reports for all the accounts.
- Answering all customers questions.
- Sales forecasting.
- Customer relationship management.
- Analysing the sales funnel.
- Data management.
[ 02/10/2022 – 01/04/2023 ] Customer service representative
Fresh
City: Cairo | Country: Egypt
- Resolving complaints.
- Gathering feedback.
- Providing customer support.
- Building good relationships with customers.
[ 04/01/2020 – 16/02/2021 ] Sales representative team leader
Alberto Jeans Company
City: Cairo | Country: Egypt
- Communication with the clients.
- Data entry for the products.
- Handling the analysis of the products.
- Dealing with all the suppliers directly.
[ 10/02/2019 – 05/11/2019 ] Head receptionist
AutovRoom
City: Cairo | Country: Egypt
- Relations with all the customers.
- Briefing for any questions with simplicity.
- Organizing reservations.
- Reserving and checking free time slots.
EDUCATION AND TRAIN‐
ING
[ 18/09/2018 – 10/01/2023 ] Mass communication (Tv & Radio)
Arab Open University arabopenunversity.com
Address: El-sherouk city, 11311, Cairo, Egypt |
LANGUAGE SKILLS
Mother tongue(s): Arabic
Other language(s):
English
LISTENING B1 READING B2 WRITING B2
SPOKEN PRODUCTION B2 SPOKEN INTERACTION B2
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
DIGITAL SKILLS
My Digital Skills
microsoft office (Microsoft) | Microsoft Office (Microsoft Office Word Microsoft Office
Excel Microsoft Office PowerPoint) | Data Entry & Organization of Data | Excellent in
Social Communication and Interactions | Soft skills | Excellent oral and writing skills |
Sending e-mails
MANAGEMENT AND
LEADERSHIP SKILLS
Team leader PROJECT MANAGEMENT at Enactus AOU.
Write here the description...The Project Committee is a pivotal one since it performs most
of the actual work in real life. It’s responsible for implementing the idea for the project
that Enactus AOU is working on for the year. They conduct social and market surveys,
collect and analyze the data, and decide on the best approach to execute the project,
then implement it.
ORGANISATIONAL SKILLS
Organizing any data entry type.
COMMUNICATION AND
INTERPERSONAL SKILLS
Excellent communication skills with clients.
Explaining and giving all the information briefly and clearly to allow good interaction with
customers.
Being paitent with clients.
