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Six Sigma q1 To q5 Questions and Answers

The document provides definitions for key Six Sigma terms: VOC (Voice of Customer), VOB (Voice of Business), CTQ (Critical to Quality), and COPQ (Cost of Poor Quality). It also includes a calculation of DPO (Defects Per Opportunity) and DPMO (Defects Per Million Opportunities) for a scenario with 7 defects in 1000 clips, resulting in a DPMO of 7000.

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27 views1 page

Six Sigma q1 To q5 Questions and Answers

The document provides definitions for key Six Sigma terms: VOC (Voice of Customer), VOB (Voice of Business), CTQ (Critical to Quality), and COPQ (Cost of Poor Quality). It also includes a calculation of DPO (Defects Per Opportunity) and DPMO (Defects Per Million Opportunities) for a scenario with 7 defects in 1000 clips, resulting in a DPMO of 7000.

Uploaded by

raj6260578026kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Six Sigma – April 2023 Exam (Q1 to Q5 with Full Questions and Answers)

Q1(a) Define: VOC, VOB, CTQ, COPQ

VOC (Voice of Customer): Represents customer needs and expectations. Example:


'Product must be lightweight.'
VOB (Voice of Business): Represents business goals like cost or efficiency. Example:
'Reduce production cost by 15%.'
CTQ (Critical to Quality): Measurable product features that affect customer satisfaction.
COPQ (Cost of Poor Quality): Cost due to rework, waste, or loss. Example: Returns from
faulty packaging.

Q1(b) Define DPO and DPMO and calculate DPMO for 7 defects in 1000 clips.

DPO = 7 / (1000×1) = 0.007


DPMO = 0.007 × 1,000,000 = 7000

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