SARATH K S
NETWORK ENGINEER
KOLAYATTIL HOUSE
P.O. PULLUR, IRINJALAKUDA
THRISSUR, KERALA.
Contact no: +91 9567626125
Email: [email protected]
To learn and understand the working atmosphere and adapt to the growing needs of the
organization and utilize my skills and sharpen my wits to the objective set across.
PROFESSIONAL EXPERIENCE
Working as MS Network Engineer in NTT DATA ( June 2022- Present)
❖ Working as part of proactive team, using existing tools ITSM (Service Now), OMNI
CHANNEL, CITRIX, APG
❖ Tool, CISCO Meraki to identify the issues on the network proactively.
❖ Have worked on Issues like high bandwidth utilization, analyzing the reason for high BW
utilization, identifying the Top talkers in real network topology and talking necessary
steps.
❖ Troubleshooting Access Points through WLC.
❖ Real Time & continuous follow-up with global support teams for incident resolution.
❖ Chair Bridge calls for effective coordination, incident resolution, service restoration.
❖ Attending Meetings with all Product Lines to discuss issues and concerns to ensure quality
service delivery.
❖ Ensuring proper co-ordination among team for restoration of services.
❖ Troubleshooting, CDMA and GSM links, VLANs and Networking issues.
❖ Closely monitoring, tracking the on-going high severity incidents (Sev 1 & Sev 2) and
providing a communication
❖ to client, a bridge between various product lines involved vendors and clients, ensuring
that impacted services are restored at the earliest possible.
❖ Providing Remote Support to Clients in troubleshooting the WAN and LAN related Network
Issues and Hardware issue.
❖ Actively work with the data Centre team towards the incident resolution.
❖ Strong understanding of basic ITSM and Client interaction in Remote Infrastructure
management and Data Centre operation.
❖ Monitoring and updating Tickets(issues) through Incident management system based on
ITIL Process.
❖ Proactive Remote-monitoring of Client’s Network Devices 24x7 in NOC Environment.
❖ Responsible for traffic shifting and health status of routers and Switches in periodic time
intervals.
❖ Auditing of incidents/change to maintain the Quality of the service provided to the client.
Network Engineer -L1 in Karvy Innotech Ltd. for Dhanlaxmi Bank Project
(August 2021 - June 2022)
Roles & Responsibilities
❖ Data Center Operation
❖ Daily monitoring of Datacenter assets to make sure that there is no hardware and Network
issues
❖ Monitoring link and performance of the links using WhatsUp Gold
❖ Perform the task of providing 24/7 support in troubleshooting and monitoring Initial
diagnosis of faults by logging into the devices
❖ Notifying the customer and internal stakeholders of the fault and the impact to the
Network
❖ Creating trouble tickets for investigation by other teams
❖ Interaction with other Technical and Incident Management teams
❖ Perform the task of providing 24/7 support in remote hand support
❖ Assists in maintenance and monitoring of Datacenter system to include incidents / events,
problem changes, monitoring, problem escalation/notification /resolution and all other
aspects of Datacenter support
❖ Maintenance, Troubleshooting and configuration changes of Branch and Core Routers (HP
H3C SR6608, H3C AR46-40E, MSR 93x, MSR20-10, 20-11, 20-12 and CISCO 1941)
❖ Configuration and maintenance of Fortigate 60E, 100E firewall.
❖ Maintenance and troubleshooting Technologies- MPLS-VPN, DMVPN
❖ Implementation and maintenance of NAC using Aruba Clearpass.
❖ MPLS Link monitoring using Whatsup Gold and traffic monitoring using PRTG Traffic
Grapher and NetFlow Analyzer
❖ Routing of data and voice traffic using BGP and Static routing protocols
❖ Traffic Engineering using Policy Routing, Route Maps, Route redistribution and ACL
configurations
❖ Configuration of Filters for application and web access control
❖ Troubleshooting of various routing issues using BGP attributes, Ping, Trace-route and
Debugging
❖ Back up and IOS up gradation in routers and switches
❖ Aware of various Data Centre and Disaster Recovery activities.
❖ Coordination, telephonic and VNC assistance with Field Engineers and customers
❖ Coordinating with client and ISP vendors for new link implementation, site shifting and
bandwidth upgradation
❖ Connection and troubleshooting of Avaya IP Phone system
❖ Documentation, Asset Management and preparation of various reports.
Railtel Corporation of India Ltd. (Railwire)
BHQ Engineer – IT Support KSITM KSWAN Project (April 2018- August 2021)
Key accomplishments include:
❖ Monitoring live status of customer sites
❖ Analyzing down call and clear the issue
❖ Supporting configuration team for new customer site
❖ Checking connection issue on Leased Line, LAN, OFC LAN, Wireless, WiFi-LAN
❖ Supported operation of TREND in LOK Sabha Election 2019
SKILLS
❖ Having 6.9 years of experience as IT Networking Professional
❖ Routing protocols BGP, RIP, OSPF, EIGRP and static routes in CISCO and HP routers
❖ NAC using Aruba Clearpass
❖ Meraki, SDWAN
❖ Network and traffic monitoring tools such as Whatsup Gold, NetFlow Analyzer and
PRTG Traffic Grapher
❖ Configured and troubleshoot on Fortigate 60 E,100 E
❖ VLAN, Inter VLAN, HSRP, NAT, PAT, Link Aggregation etc.
❖ Policy based Routing, Route-Map, IP accounting. DMVPN for encryption
❖ LAN, WAN architecture
❖ Hands on experience of CISCO 2511, 2800, ASR 920 Series Routers
❖ Hands on experience of CISCO 2950, 3560, 2960-XR Series Catalyst Switches
❖ Configuration and troubleshooting of routers and switches
❖ Advanced routing features like Distribute list, Prefix list and Route maps
❖ TCP/IP subnetting and configuration IP address (IPV4 AND IPV6)
❖ Configuring of NAT and Access list
❖ Strong knowledge about Network Essential
❖ Configuration of Domains and DNS, DHCP and ADDS services
❖ Knowledge about Network drive installation, OS backup and Restore, Hyper V
❖ Knowledge in File and Print services
❖ Knowledge in Microsoft office applications
❖ Troubleshooting hardware issues
❖ Knowledge about installation and configuration of Windows Server 2012
CERTIFICATION AND TRAINING
❖ CCNA ROUTING AND SWITCHING certified ID: CSCO13467775
❖ Completed MCSA, MCSE training course
❖ Completed CCNA, CCNP, HARDWARE training course
❖ Field-Technician – Network and Storage (PMKVY)
STRENGTHS
➢ Leadership quality
➢ Good Communication skills
➢ Self-Confident
➢ Flexibility
➢ Friendly and persistent in demanding situation
EDUCATION
❖ Bachelor of Science in Electronics, Calicut University (2014-2017)
❖ Kerala State Board, Kerala, India- High School (2012-2014)
❖ Kerala State Board, Kerala, India- School (2012)
PERSONAL INFORMATION
Date of Birth : 25-02-1997
Sex : Male
Nationality : Indian
Marital Status : Single
Languages Known : English, Malayalam, Hindi
Passport No. : T4861538
DECLARATION
I hereby declare that this information is true to the best of my knowledge.
Signed
