Erica M.
Atendido
BSHM-II-KAIZEN
Hôtel Plaza Athénée is one of Paris’s most iconic luxury hotels, located on the
prestigious Avenue Montaigne, a street synonymous with high fashion and
elegance. Established in 1913, this historic hotel is part of the Dorchester
Collection, a group of world-renowned five-star hotels. Known for its timeless
Parisian charm, it offers a unique blend of classic French opulence and
modern luxury, attracting celebrities, fashion icons, and affluent travelers
from around the globe. The hotel’s Haussmann-style façade, adorned with
its signature red awnings and cascading geraniums, makes it one of the most
recognizable landmarks in the city.
Products and services offered: The hotel features 154 rooms and 54
suites, each uniquely decorated with luxurious fabrics, elegant furnishings,
and tasteful artwork.
Target market: Hôtel Plaza Athénée caters to affluent travelers seeking
luxury, exclusivity, and a quintessential Parisian experience.
Customer Needs: Luxury, exclusivity, personalized service, and a
memorable Parisian experience.
Core Product: Luxury accommodation in a prestigious Parisian setting.
Facilitating Products: Elegant rooms, 24/7 concierge, Michelin-starred
dining, airport transfers.
Supporting Products: Dior Spa, butler service, event spaces, fitness
center, fashion partnerships.
Augmented Products: Bespoke experiences, personalized gifts, smart
room tech, VIP cultural access.