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Form 3 Problem Solving Notes

The document outlines an 8-step problem-solving process, starting with defining and clarifying the problem, followed by setting goals and identifying root causes. It emphasizes developing and executing an action plan, evaluating results, and continuously improving to prevent recurrence. Each step includes specific questions and actions to ensure thorough resolution and effective management of the problem.

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adelbalkissoonpss2022
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10 views2 pages

Form 3 Problem Solving Notes

The document outlines an 8-step problem-solving process, starting with defining and clarifying the problem, followed by setting goals and identifying root causes. It emphasizes developing and executing an action plan, evaluating results, and continuously improving to prevent recurrence. Each step includes specific questions and actions to ensure thorough resolution and effective management of the problem.

Uploaded by

adelbalkissoonpss2022
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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PROBLEM SOLVING

Step 1: Define the Problem


• What is the problem?
• How did you discover the problem?
• When did the problem start and how long has this problem been going on?
• Is there enough data available to contain the problem and prevent it from getting passed
to the next process step? If yes, contain the problem.

Step 2: Clarify the Problem


• What data is available or needed to help clarify, or fully understand the problem?
• Is it a top priority to resolve the problem at this point in time?
• Are additional resources required to clarify the problem? If yes, elevate the problem to
your leader to help locate the right resources and form a team.
• Consider a Lean Event (Do-it, Burst, RPI, Project).
• ∙Ensure the problem is contained and does not get passed to the next process step.

Step 3: Define the Goals


• What is your end goal or desired future state?
• What will you accomplish if you fix this problem?
• What is the desired timeline for solving this problem?

Step 4: Identify Root Cause of the Problem


• Identify possible causes of the problem.
• Prioritize possible root causes of the problem.
• What information or data is there to validate the root cause?

Step 5: Develop Action Plan


• Generate a list of actions required to address the root cause and prevent problem from
getting to others.
• Assign an owner and timeline to each action.
• Status actions to ensure completion.

Step 6: Execute Action Plan


• Implement action plan to address the root cause.
• Verify actions are completed.

Step 7: Evaluate the Results


• Monitor and Collect Data.
• Did you meet your goals defined in step 3? If not, repeat the 8-Step Process.
• Were there any unforeseen consequences?
• If problem is resolved, remove activities that were added previously to contain the
problem.
Step 8: Continuously Improve
• Look for additional opportunities to implement solution.
• Ensure problem will not come back and communicate lessons learned.
• If needed, repeat the 8-Step Problem Solving Process to drive further improvements.

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