RAMGOPAL DAGA

FOOD AND BEVERAGE SUPERVISOR

PROFILE
Experienced hospitality expert seeks exciting opportunity in customer-focused
CONTACT
environment, utilizing leadership, quality dedication, and operational acumen to
+971567166908 enhance satisfaction.
Enthusiastic about joining a creative, flexible team committed to outstanding
[email protected]
service in evolving hospitality sector.
EHG Staff accommodation, Al
Barsha, Dubai, UAE WORK EXPERIENCE
CERTIFICATION Atmosper Dubai
FOOD AND BEVERAGE SUPERVISOR JAN2023 - PRESENT
LEVEL 1 IN WINES Lead and supervise the food and beverage team, ensuring high -
LEVEL 2 IN WINES service standards and providing guidance to enhance performance.
Oversee mise-en-place, table layouts, inventormanagement, ordering,
LEVEL 1 IN SPIRITS
and supply tracking.
Conduct daily closing procedures, monitor service quality, and
KEY BUSINESS METRIC
implement training programs for staff skills.
FUNCTIONS Maintain effective communication to foster a collaborative work
environment.
CUSTOMEREXPERIANCEMANAGE
MENTSYSTEM(CMS) Four Seasons Hotel, DIFC, Dubai.
POS Operations (MICROS System)
CAPTAIN/MINA BRASSERIE MARCH2022-JAN2023
Restaurant Inventory Management
Coach and Develop New Staff: Provided coaching and mentorship to
Payroll Management
new team members.
Maintain Cleanliness and Organization: Led efforts to maintain high
KEY REVENUE
cleanliness and organization standards.
FUNCTIONS Shift Closing on POS Terminal:Managed end-of-day shift closing
procedures on the point-of-sale terminal.
UPSELLING
Perform Monthly Inventory Checks: Conducted monthly inventory
OPTIMIZE COST
checks. for equipment and supplies.
FESTIVALS & SPECIAL OCCATIONS
•Optimize Table Layouts:Strategically optimized table layouts to
enhance the dining experience.
KEY OPERATION
Ensure Quality Service Standards: Ensured the team consistently met
FUNCTIONS and exceeded quality service standards.
Contribute to Guest Satisfaction: Played a pivotal role in addressing
RESTAURANT SEATING & guest concerns.
RESERVATION MANAGEMENT
GUEST HANDLING Four Seasons Hotel, DIFC, Dubai.
OPERATION MANAGEMENT SERVER/MINA BRASSERIE MARCH 2021 - FEB 2022
CASH HANDLING Take orders and deliver with a friendly approach: Provide efficient
and personable service to guests, ensuring a positive experience.
DOCUMATATION SKILLS Address guest concerns: Resolve any issues promptly to maintain
guest satisfaction and loyalty.
MS Excel Accurately process payments: Handle financial transactions
MS PowerPoint accurately, following established control procedures.
MS Word Contribute ot guest history: Maintain detailed records of personalize
future interactions and services.
SOFT SKILLS
Maintain cleanliness and organization: Ensure both front and back fo
Staff operational training the house areas are clean and well-organized.
“never say no !” attitude
 Four Seasons Hotel, Mumbai, Indiai
SERVER/SAN:QI APRIL 2019 - FEB 2021
EDUCATION
Coyle Audit Achievement: Played a crucial role in achieving a
B.Sc. catering science and Hotel commendable 93% score in the Coyle Audit, underscoring a
Management commitment to maintaining high-quality service standards.
Monthly Inventory Management:Conducted thorough monthly
International Institute of Hotel
inventory assessments, ensuring accurate tracking and organization of
management - Goa 2015-2018
restaurant equipment to support efficient operations.
Efficient Customer Service:Provided consistently efficient and high-
quality customer service to contribute to a positive dining experience
B.A. Hospitality Management
for patrons.
International Institute of Hotel
Team Cooperation: Actively cooperated with team members, fostering
management - Goa 2015-2018 a collaborative environment that positively impacted overall team
performance.
Audit Standards Contribution: Demonstrated a key role in achieving
and maintaining high audit standards, contributing significantly to the
restaurant's reputation for excellence.
Initiatives for Efficiency: Introduced initiatives aimed at improving
departmental efficiency, resulting in a more streamlined and effective
work environment.