FUNCTIONS
1.
What do you say when
a)
you want to ask a colleague to lend you a dictionary
b)
you want to offer to help your business partner with her luggage
c)
you want to ask the exact time
Could you_____________________________________________________________
d)
you want to ask the duration of the flight
Do you know ____________________________________________________________
4
Reply in an appropriate way.
1. A : In my opinion you should change your job.
B : __________________________________________________________
2. A : __________________________________________________________
B : Thank you. I'd be delighted to accept.
3. A : __________________________________________________________
B : I'm afraid I don't have any information about that.
4. A : __________________________________________________________
B : Thanks but that won't be necessary.
5. A : __________________________________________________________
B : Thank you. I'd appreciate that.
6. A : Thank you for all your help.
B : _________________________________________________________
7. A : Have a good weekend!
B : _________________________________________________________
8. A : Do you mind if I open the window?
B : _________________________________________________________
8
Match the comments and questions:
I didnt get the job I wanted
Thank you very much.
Dont mention it.
Yes, please.
Here you are.
Could I use your dictionary?
Would you like another drink?
Yes, of course.
Thank you.
Im so sorry.
5
The conversation below takes place at an international sales conference. Complete the
conversation with appropriate phrases from the list.
Pilar:
Frank! _______________ !
Frank:
Hello, Pilar. _______________ ?
Pilar:
_______________ , thanks.
Frank:
Pilar, _______________ Rudi Stein form the European Headquarters?
Pilar:
Hello! _______________ !
Rudi:
_______________ !
Frank:
_______________ in the new Scalex project.
Pilar:
That's right. We'll be working together on that.
Rudi:
Perhaps we could meet and talk about it later. Right now
_______________.
Pilar:
OK. _______________ this afternoon?
Rudi:
Yes, _______________ .
a) Nice to meet you
b) Nice to meet you too
c) How nice to see you
d) How are you
e) I'm fine
f) That would be good
g) I'm afraid I have to go to a meeting
h) Maybe we could meet
i) I think you both have an interest
j) Can I introduce
10
Take a look at this business telephone call and improve it:
Yes?
She's not here.
afternoon.
What's your name again?
OK. And your number?
OK. I'll tell her.
Bye.
Give me Donna Weston.
Well,take a message. It's Eva Wartanowitz.
Tell her to phone me back later this
Wartanowicz.
It's 01863 483 2189.
Bye
6
Write one sentence under each title which is specific for presentations:
Introducing yourself
_____________________________________________________________
Introducing the topic
_____________________________________________________________
Giving background information
_____________________________________________________________
Inviting questions
_____________________________________________________________
4
Look at the mini-dialogues, and complete each space with a word from the box.
course
key
starter
speak
delayed
factory
manufacture
single
boarding
call
based
money
employ
cab
shower
room
hold
head
gate
Location
In a hotel
A So, that's a ______________ room, with _____________________.
B Yes, that's right. For two nights.
A Here's your ___________. Your room is on the first floor.
B Thank you. Could I have a wake-up _______________ at 6:30?
In a company
A
B
A
B
Is this the ________________ office?
No, we're _______________ in Ankara.
How many people do you _______________ here?
Thirty-five, and another 150 in the new _________________.
At an airport
A Is this the right ______________ for Milan?
B Yes, ________________ in ten minutes, madam.
A I'm afraid all trains to central London are ________________.
B Then I'll take a __________________.
12
1 Introductions, greetings, and goodbyes
Complete the conversations.
1. You: Excuse me. Are you Jan Anson?
Jan: ____________ (1) right.
You:May I ____________(2) ? I'm Paola Morgan. How do you do?
Jan: ____________(3).
2.You: Sue, I'd like ____________(4) a friend of mine, John Kelner.
Sue: Pleased to meet you, Mr Kelner.
John: How do you do. Please ____________(5) John.
Sue: Then you must call me Sue.
3.You: Hello Jan. Nice to see you again. How ____________(6)?
Jan: Oh. Fine, thanks. And you?
You: ____________(7).
4. John: Sue, I must go now. It was ____________(8), and I look forward to
seeing you again.
Sue: I really enjoyed the meeting you, too. Have a ____________(9) back.
John: Thank you and ____________(10) to you. Goodbye.
10
2 Making contact
Complete the telephone conversations.
1.
Secretary: Mr Browns office. ___________________(1)?
Linda Smith: ______________(2) to Mr Brown, please?
Secretary: _________________(3) , please?
Linda Smith: Linda Smith.
Secretary: ___________(4) the line, please, Ms Smith. _____________
(5) Mr Brown is in a meeting.
Linda Smith: _________________________________(6) ?
Secretary: Certainly. Go ahead.
Read the clues and complete the missing vocabulary:
1.
2.
3.
4.
5.
6.
The price of a journey by bus, train, etc. f _ _ _
The place you are going to d _ _ _ i _ _ _ _ _ _
Many people want to _ _ n traffic from city centres.
A TV and a computer monitor have this - _ _ _ e _ _
Traffic causes this in cities p _ _ _ _ _ i _ _
We all buy products and services we are all - _ o _ _ _ _ _ _ _
6
Complete the word groups with the words in italics:
path
___________announcement
attendant
briefing
_________________officer
photographer
business
international _____________
holiday
railway
road _____________________
communications
trip
___________ tour
bus
network / press / flight / sightseeing / travellers
5
Use some of the words from the previous exercise to complete the following
sentences:
1. Our government ______________ came out to give the waiting
newspaper reporters a ________________.
2. The airport was full of _______________ on their way to the sea, sand
and sun.
3. Todays ____________ allows us to telephone almost anywhere in the
world.
4. Our ___________ today will take us east over the North sea, and then
were going to turn south-east towards Antwerp.
5
Write the nouns of the following verbs:
To analyze
______________
To advise
To credit
To industrialize
To consume
5
______________
______________
______________
______________
Write the adjectives of the following verbs:
To analyze
To credit
To compete
To produce
To invest
5
_______________
_______________
_______________
_______________
_______________
Write the offers and requests for these situations, and the responses to them.
1.
Bob asks Rosa to lend him her car. Rosa refuses and gives
a reason.
________________________________________________________
__________________________________________________
2.
Bob agrees.
Rosa asks Bob to help her translate a report into English.
________________________________________________________
__________________________________________________
3.
Rosa offers to meet Bob at the airport. He accepts.
________________________________________________________
__________________________________________________
4.
Bob offers to give some travel information for Rosa. She
declines.
________________________________________________________
__________________________________________________
8
Fill in the blanks to complete this business letter:
___________ Mr Smith,
___________________________ your phone call today,
___________________________ for not sending you our price list.
________________________, it is still at the printers.
However, ________________________ a copy of the old list with the
new prices pencilled in.
___________________________
_________________,
Mary Black
Sales Manager
