Management

Information System
Implementation Methodology

Mr. Thien Nguyen

[email protected]
 Agenda
1. Why is ERP critical for your business?
2. SAP Implementation Methodology
3. Group Activities
4. Q&A
1 Why is ERP critical for your
business?
Why ERP is critical for your businesses
2 SAP Implementation
Methodology
SAP Launch – Implementation Methodology
SAP Launch
 Preparation Phase

After completing this lesson, you will be able to:

• Describe the project kick-off meeting
• Describe the business scenario workshop
• Prepare for data migration
• Execute the Project Verification Q-Gate
Project Kickoff Workshop Objectives
 Project Scope

Project Scope refers to:

• The boundaries of the ERP implementation: what is included and what is
excluded.
• The processes, departments, and modules that will be affected or
involved (e.g., Finance, HR, Supply Chain, CRM).
• The deliverables expected during the project lifecycle.
• The timeline and phases of execution (e.g., planning, testing, training,
go-live).
• The definition of success criteria and scope control to manage any
future changes.
 Key Project Activities
The major tasks and milestones that structure the ERP implementation process. These
typically include:
1. Project Planning: Define timeline, resources, budget, and risk mitigation strategies.
2. Requirements Gathering: Conduct workshops and interviews to capture business
needs.
3. System Design & Configuration: Customize the ERP system to align with specific
business processes.
4. Data Migration: Prepare, clean, and migrate master and transactional data from legacy
systems.
5. User Training & Enablement: Train end-users and super-users to ensure system
adoption and readiness.
6. Testing: Perform unit testing, integration testing, and user acceptance testing (UAT).
7. Go-Live Preparation: Finalize cutover plans, freeze scope, and ensure support
readiness.
8. Go-Live & Post-Go-Live Support: Launch the system, monitor performance, and
resolve early issues.
Roles and Responsibilities
 Enablement Approach
The Enablement Approach refers to the strategy and methods used to prepare, train, and support all
stakeholders—especially end-users and project team members—throughout the ERP implementation.
1.Training Programs
• Role-based training sessions tailored to users' day-to-day tasks.
• Super-user and administrator training for system configuration and support.
2.Communication Plan
• Regular updates to stakeholders on progress, changes, and expectations.
• Transparent messaging to drive user adoption and reduce resistance.
3.Knowledge Transfer
• Documentation, how-to guides, and SOPs shared with the internal team.
• Workshops and hands-on practice to build confidence and skills.
4.Change Management Support
• Coaching, feedback loops, and readiness assessments to support the transition.
• Stakeholder engagement to ensure alignment and motivation.
5.Help Desk / Post-Go-Live Support Plan
• Onsite or remote support after go-live to resolve issues quickly.
• Channels for reporting problems, requesting assistance, and sharing tips.
Critical Success Factors
 Business Scenario Workshop
Objective
• Understand business scenario basics and
terminology
• Understand how best practices and
business scenarios relate to each other
• Follow the end-to-end business scenario
• Verify the project scope
 Business Scenario Definition

A Business Scenario represents a sequence of processes which fulfill a

business need.
A Business Scenario:
• Is software independent and typically includes system and non-system process steps
• Includes best practices which are enabled by software features and system
functionality
• Is the source for defining the integration test scenarios which are used to test the
system steps of the Business Scenario
• Typically crosses multiple internal departments and are completed by multiple
employees
 Business Scenario Example

• Understand how best

practices and business
scenarios relate to each
other

• Follow the end-to-end

business scenario
Project Scope by Business Package
Data Migration
Data Migration
Project Verification Q-Gate
 Realize Phase

After completing this lesson, you will be able to:

• Understand the basic of the Realize phase
• Describe the system administration
workshop
• Explain incident management
• Execute the Solution Acceptance Q-Gate
Realize Phase
System Administration Workshop
When to Use Incidents
Solution Walkthrough
Realize Phase
 Verify Phase

After completing this lesson, you will be able to:

• Understand the basic of the Verify phase
• Explain testing planning
• Explain cutover planning
• Execute the Readiness Acceptance Q-Gate
Verify Phase
Explain Testing and Test Objectives
Explain testing planning
Cutover Process
Dimension for Q-Gates
Readiness Acceptance
 Launch Phase

After completing this lesson, you will be able to:

• Explain the Launch phase
• Execute the Go-Live Acceptance Q-Gate
Go-Live Q-Gate Deliverables
Quality Gate Objectives
3 Group Activities
 Research Business Case Arkon Company

You will use the SAP ByD business process to perform the following tasks based on
the Akron Company’s situation:
• What is the best way for the marketing department (MD) to grow the new market?
How can a marketer turn a new lead into an opportunity if they have one?
Additionally, notify the sales department (SD) about these leads.
• How can the SD answer the delivery date to the client when he/she needs 50 the
hot water boilers and receive 5 days from the order date after receiving the
opportunity information from MD? Assume that the order date is today's date and
that the transportation time is 2 days.
• How does the SD get inventory information to the warehousing department? How
can they notify the planning department to generate the planning production if
there is insufficient stock available? They must purchase the materials for
manufacture, and the lead time for getting the materials is two days.
 Research Business Case Arkon Company

The production department need 2 materials for producing with details information as
below:
Material A: Purchase Price = 10 USD/kg
Material B: Purchase Price = 30 USD/kg
Production capacity: 5 each/day
The labor cost is 2 USD/hour
The machine cost is 2.5 USD/hour
The overhead cost is 1.5 USD/hour
R&D department create a the hot water boiler need to 10 kg material A and 20 kg
material B
Is Akron Company capable of meeting the customer's order requirements? How can
the Akron Corporation make a 10% profit?
THANK YOU