General & Personality Questions

1. Tell us about yourself.

Answer:
"My name is [Your Name], and I have a strong passion for customer service and aviation. I am a
dedicated and adaptable person who enjoys working in a team. My background in [mention
relevant experience or education] has helped me develop excellent communication and
problem-solving skills, which I believe are essential for a cabin crew role.”

"My name is [Your Name], and I have a strong passion for customer service and aviation. I have
excellent communication skills, a friendly personality, and a strong ability to remain calm under
pressure. I am eager to contribute to Ethiopian Airlines' exceptional service and uphold its
reputation as one of Africa’s leading airlines."

2. Why do you want to be a cabin crew member?

Sample Answer:​
"I have always been passionate about travel and providing excellent customer service. Being a
cabin crew member allows me to combine both passions while ensuring passengers have a
safe and comfortable journey. I also love working in a multicultural environment and handling
challenges professionally."

"I have always been passionate about providing excellent customer service, and I enjoy meeting
people from different cultures. Being a cabin crew member allows me to combine my love for
travel, hospitality, and safety while representing Ethiopian Airlines at a global level."

3. What do you know about Ethiopian Airlines?

Sample Answer:​
"Ethiopian Airlines is Africa’s largest and most successful airline, known for its excellent service
and extensive network. It is a member of the Star Alliance and has received multiple awards for
its outstanding performance. The airline focuses on safety, customer satisfaction, and
innovation, making it a great workplace for aspiring cabin crew like me."

A: "Ethiopian Airlines is Africa’s largest and most successful airline, known for its excellent
service, modern fleet, and global connectivity. It has been operating for over 75 years and is a
Star Alliance member, providing flights to more than 130 international destinations."

What would you do if a fellow crew member was not performing well during a flight?​
A: "I would offer support and assistance to ensure that passengers receive the best service. If
necessary, I would discreetly inform the supervisor for further guidance."

How do you handle conflicts with coworkers?

Physical Fitness & Health Questions

4. Are you physically fit for the role?

Sample Answer:​
"Yes, I am physically fit. I maintain a healthy lifestyle by exercising regularly and following a
balanced diet. I understand that the role of a cabin crew requires stamina, strength, and the
ability to handle physically demanding tasks such as lifting luggage and assisting passengers in
emergencies."

5. Do you have any medical conditions that could affect your performance?

Sample Answer:​
"No, I do not have any medical conditions that would affect my performance as a cabin crew
member. I am in good health and capable of handling the physical and mental demands of the
job."

6. How do you maintain your physical appearance and personal grooming?

Sample Answer:​
"As a cabin crew member, personal grooming is important because it reflects the airline’s image.
I take care of my hygiene, dress professionally, and follow grooming standards by maintaining
neat hair, proper skin care, and a well-maintained uniform."

Customer Service & Communication Questions

What are the key responsibilities of a Cabin Crew member?

Answer:​
"The primary responsibilities include ensuring passenger safety, providing excellent customer
service, conducting pre-flight safety checks, assisting passengers with special needs, and
handling emergencies professionally. Cabin Crew members also ensure that all in-flight services
run smoothly while maintaining a welcoming and professional attitude."

What qualities make a great Cabin Crew member?

Answer:​
"A great Cabin Crew member should have excellent communication and teamwork skills, be
adaptable, stay calm under pressure, be service-oriented, and always maintain a professional
and friendly attitude."
Do you have experience in customer service?

Answer:​
"Yes, I have experience in customer service, which has helped me develop strong interpersonal
skills, patience, and the ability to handle different types of customers. These skills are essential
for ensuring a positive passenger experience as a Cabin Crew member."

7. How would you handle a difficult or angry passenger?

Sample Answer:​
"I would remain calm and listen to the passenger’s concerns attentively. I would empathize with
their situation and try to offer a solution within airline policies. If needed, I would seek assistance
from a senior crew member or the purser to resolve the issue efficiently."

How would you handle a difficult passenger?

Answer:​
"I would remain calm, polite, and professional. I would listen to the passenger’s concerns,
empathize with their situation, and try to resolve the issue while following airline policies. If
necessary, I would seek assistance from a senior crew member to ensure the best possible
outcome."

What would you do if a fellow crew member was not performing well during a flight?

A: "I would offer support and assistance to ensure that passengers receive the best service. If
necessary, I would discreetly inform the supervisor for further guidance."

8. What would you do if a passenger refuses to follow safety instructions?

Sample Answer:​
"I would politely but firmly explain the importance of following safety instructions for their
well-being and that of other passengers. If they continue to refuse, I would inform my senior
crew or the captain to take further action as per protocol."

9. How would you assist a passenger who is afraid of flying?

Sample Answer:​
"I would reassure the passenger by calmly explaining that flying is one of the safest modes of
transport. I would engage them in a friendly conversation to help distract them and offer
breathing techniques to help them relax. If needed, I would offer additional comfort measures
such as a warm drink or a pillow."

Teamwork & Problem-Solving Questions

Sample Answer:​
"In my previous experience at [mention past job or situation], I worked closely with my team to
handle a busy shift. We divided tasks efficiently and supported each other to ensure smooth
operations. This experience taught me the value of teamwork and clear communication."

11. What would you do if a colleague is struggling with their tasks during a flight?

Sample Answer:​
"I would step in to assist them if possible while ensuring my own tasks are covered. Teamwork
is essential in the cabin crew role, so I believe in supporting my colleagues to ensure smooth
service and passenger satisfaction."

A passenger is refusing to follow safety instructions. What would you do?

A: "I would politely explain the importance of safety rules and how they protect everyone. If the
passenger still refuses, I would inform the senior crew member or captain for further action."

Safety & Emergency Situations

12. What would you do in case of an emergency landing?

Sample Answer:​
"I would follow the airline's safety protocols and assist passengers in staying calm. I would
ensure they adopt the correct brace position and guide them to evacuate efficiently while
prioritizing safety. I would also assist those in need, such as the elderly and children."

13. How would you handle a medical emergency on board?

Sample Answer:​
"I would stay calm and assess the situation. I would inform the senior crew and follow first aid
procedures as trained. If necessary, I would ask if there’s a medical professional on board and
coordinate with the captain to arrange emergency landing assistance if required."

14. Why should we hire you?

Sample Answer:​
"I believe I have the right qualities for a cabin crew member, including strong communication
skills, a customer-focused mindset, and the ability to handle pressure professionally. I am also
physically fit and committed to maintaining high safety and service standards. I am eager to
contribute to Ethiopian Airlines’ reputation for excellence."