Guide d’auto-installation de votre modem Sagemcom F@st 3896
Self-installation guide for
your Sagemcom F@st
3896 modem
Installation time: Up to 30 minutes
(including activation and setup)
Important: If you’re replacing your modem, your Internet and phone service won’t be operational during the replacement
process. We recommend doing this at a time when you don’t need the Internet or phone.
You can now take control of your Wi-Fi using our
Cogeco Wi-Fi app.
If you haven’t done so already, go to cogeco.ca/myaccount to register for
My Account. You will need a My Account profile to log in to the Cogeco
Wi-Fi app and complete your installation.
1 Installation kit
Your installation kit includes:
Modem Coaxial cable Ethernet cable Power cord
2 Return your old modem
If this is a replacement modem, begin by disconnecting and packing up your old equipment. Make sure to follow the
instructions in the enclosed Equipment Return guide to avoid any unnecessary charges.
Self-installation guide for your Sagemcom F@st 3896 modem
3 Install and activate your modem
1 Locate a coaxial wall outlet. When deciding where to install your
Wi-Fi modem, consider placing it:
• Central to the areas where you use the Internet most often
• Close to devices you need to connect by wire, such as a
landline phone
• Preferably 3 feet from the ground
• In an open space, away from any obstacle that may block the
Wi-Fi signal, such as wireless electronics, or materials such as
metal, concrete or mirrored surface
2 Connect one end of the provided coaxial cable to the wall outlet
and the other end to the cable connector on the rear of the
modem. Firmly hand-tighten the cable to avoid damaging
the connectors.
3 Connect the power cord to the modem and to an active electrical
outlet. This will start the synchronization process. Note that it may
take up to 20 minutes for the modem to come online.
1
4 The DS ( ) and US ( ) lights will be lit (orange or green) and
the 2.4G ( . ) and 5G ( ) lights will turn green once the process
is complete.
2
5 If you do not see the correct indicator light pattern after 20
minutes, try moving your modem to another coaxial outlet in the
home (if available) and repeat the above process.
3
4 Manage your Wi-Fi network from your mobile device
Download the Cogeco Wi-Fi app on your mobile
device, log in using your My Account credentials, and
follow the instructions within the app to activate and
manage your Wi-Fi network.
If you are not able to download the app with your
mobile data, you can connect your device to the
modem temporarily using the Wi-Fi credentials on
the sticker on the back of your modem.
Important: If you will be using Cogeco
Wi-Fi Pods, they will also be managed through
the app. For more details, please visit our FAQs at
cogeco.ca/wifiapp.
Self-installation guide for your Sagemcom F@st 3896 modem
5 Connect your phone service
1 If your phone uses an electrical power supply, make sure it’s connected to the base of your phone.
2 Connect a telephone wire (not provided) from the base of your phone to Line 1 on the back of the modem.
3 If you subscribe to 2 phone lines, attach a second phone to Line 2.
4 If you don’t remember what phone number you’ve been assigned, dial 21# from your Cogeco home phone and a
message will provide you with your phone number.
A
2
FAQs Technical support
For additional information, refer to For additional support,
the following online resources: please contact us:
Self-installation: Ontario:
cogeco.ca/selfinstall 1-833-845-0064
Features and Troubleshooting: Quebec:
cogeco.ca/battery 1-800-695-9885
Channel selection: cogeco.ca/support
cogeco.ca/wifisupport
ITEM-10716
Visit us at
cogeco.ca
