Erika Lumangyao Patricia Jewel Mahusay Randolph Malabanan

Erlyn Mancia Annie Shane Mirasol

Subject : Project Management (PROMGT)

Day : March 14 , 16, 21, 23 (TTH)
Time : 1:30- 3:00 pm
Section : D
Course and Year : BSMA 3
Term : 2st Semester 2022-2023
Pair No. : 3
Topic No. : Topic No. 3 Chapter 3
Reference : Project Management by Marivic Flores PH.D, Angelita Ong
Camilar-Serrano PHD-BM MBA
Professor : DR. JAY JAY M. PISUENA, MPA, MBA
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CHAPTER 3

The Project Manager

Objectives
At the end of this chapter, the learner will be able to:
 Recognize project management as a career opportunity;

 Categorize the different key skills of a project manager;

 Differentiate functional manager from project manager;

 Characterize the essential characteristics in the selection of a project manager;

 Determine the responsibilities of a project manager towards his team;

 Internalize the essential characteristics of becoming an effective project team member.

In an ideal world, the project manager has to simply execute the project and the project
would be finished. Yet, no one lives in an ideal world and hardly ever achieves everything
according to plan. A project manager does a lot. It takes a special person like a project manager
to both manage and lead a project simultaneously-thus making him a valuable person of the
organization.

The Career of a Project Manager

A lot of firms have an extensive array of types and sizes of projects in progress at the
same time. It takes a good and experienced project manager to engage with several projects
simultaneously and serve a purpose beyond the output of the projects themselves.
A successful project manager plans the project from start to finish, follow up progress of
business and technology in time, with flexible management tools. A project manager is the
person who has the overall responsibility for the successful initiation, planning, design,
execution, monitoring, controlling and closure of a project.

The project manager is responsible for the following tasks:

1. describing the scope of the project accurately

2. setting up the project schedule, and revising that schedule as it progress
3. recommending the project cost and then administering the project to avoid cost overruns
4. ensuring the project team has the supplies and human resources required to get the
project done on time and on cost
5. naming and reducing possible risks to the project timeframe and cost
6. ensuring that all project team members realize what their responsibilities are
7. communicate the project's development to management
8. guarantee the quality of the team's work and any supplies or materials used by the team

Many current project managers though academically trained in management do not really
have college-level training specifically in project management. Projects offer an excellent
environment for exceptional career advancement for future executives to develop their
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 The career path of a project manager begins with actively participating in small projects.
Then, later the skills and experiences gained from undersized projects could be employed in
larger ones. A tooling manager, a project engineer, a manufacturing engineer, or a deputy
project manager could be given a project manager responsibility later on. The experience as
project manager is obviously a step toward the corporate ladder. The capability of the project
manager to meet the difficulties of senior management positions is portrayed by his ability to
attain the project's goals while operating in a chaotic environment even in the absence of an
overt authority.

The trend today for firms is to look for a project manager with specific experience and skills
to understand the ins and outs of the technology or project being implemented. Consequently, it
is imperative for the project managers of this generation to continuously develop their project
management skills and obtain certification in this field. At the same time, they must keep
themselves abreast and be trained in the latest technologies.

Key Skills of a Project Manager

The project manager is an essential input in the success of any project. Aside from being
the leader in planning, organizing, and controlling the project, the manager must have a set of
skills to motivate the project team to do well and gain the confidence of the customer. A project
manager's skills include the following:

1. Organizational skill - A project manager creates structure from chaos by using specific
tools such as charters, risk assessments, Gantt charts, decision matrices, and many
other tools throughout the project.

2. Skill to develop people - Training and development of people working for the project is
a commitment of the project manager. As a manager, he has to add to each member's
experience making them more knowledgeable and proficient at the end of the project
than when they started it.

3. Communication skill - A project manager must be proficient both oral and written
communication to always make certain that he is clearly understood by all stakeholders.
A good communication skill is important in keeping the project progressing, spotting
probable problems, getting suggestions for project performance improvement, being
updated with ways of satisfying customers, creating good working relations with project
team among others.

4. Interpersonal skill - A project leader must be able to clearly communicate about goals,
responsibility, performance, expectations and feedback. The leader must have the skill
to successfully bargain and make use of influence when needed to make certain the
success of the team and project.

5. Skill to handle stress - A project manager should be able to manage stress from work
situations that are both tense and severe at times. Even well planned projects may
become subjected to unforeseen events that can cause urgent disorder for which the
manager must not panic. The project manager must have sense of humor in good taste,
be physically fit through regular exercise and good nutrition to handle stress related to
his work.
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6. Problem solving skill - A project manager ought to persuade project team members to
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recognize problems early and be self-directed in resolving them. Using analytical skill the
project leader together with project team members should evaluate the information and
formulate optimal solution to the problem.

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 7. Management and leadership skill - A project manager must know how to motivate
people who do not work for them, and keep teams working effectively together.

8. Time Management skill - Time is a project manager's scarcest resource. Budgeting

time wisely and immediately adjusting priorities is required of the project leader.

9. Technical skill- Technical knowledge bestows the project manager the creditability to
offer leadership on a technically based project, the capability to comprehend vital
aspects of the project, and the aptitude to converse in the lingo of the technicians.

Functional manager vs. Project manager

In businesses and other organizations, individuals assume a variety of roles based on the
requirements of the firm. The title of a "manager" can be granted to almost any rule since it
signifies a particular level of experience or power. The titles of functional manager and project
manager symbolize authority. In addition these titles create an obvious description between
roles that can overlap. Yet, ideally these two roles are collaborative in nature, but each center
on a dissimilar set of responsibilities (see Table 6).

Table 6 Comparison between Functional Manager and Project Manager

Point of Comparison Functional Manager Project Manager
Authority ✔Known as a line manager, is ✔has the responsibility of
traditionally the person who reporting to executives in
the project manager and other charge of the team that they
members of the team report to manage

✔Has authority over which ✔When it comes to hiring (or

projects the team pursues and firing), the project manager
is higher in the chain of will consult with the functional
command than the project manager as to what is the
manager best decision based on the
project's needs, but the
ultimate decision lies with the
functional manager
Project success ✔the effectiveness of the ✔the success of the project
entire team falls under the lies on the shoulders of the
responsibility of the functional project manage
manager
✔ the project manager is the
team expert for delivering
projects; successful this
involves knowing all of the
project inputs necessary to
achieve a goal such as staff
time, costs and equipment as
well as having a keen focus
on how and when the project
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managing the project
schedule, milestones and
reporting

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\

Staff Management ✔functional manager is ✔the project manager is

responsible for measuring the responsible for ensuring that
overall effectiveness of the each staff member
staff, performing evaluations, understands her role in the
professional development and project and is. adequately
resolving conflicts meeting outlined goals; he
views the staff as the
resources necessary to
accomplish project tasks and
lead the efforts in outlining,
scheduling and monitoring the
work to be done
Technology Management ✔functional manager ✔the project manager
manages people manages resources and
assets necessary for a
successful project
Skills ✔more skilled at analysis ✔more skilled at synthesis
Role ✔a direct, technical supervisor ✔a facilitator and generalist

✔administratively responsible ✔responsible for organizing,

for deciding how something planning, budgeting, directing,
will be done, who is going to planning, and controlling the
do it, and what resources will project
be devoted to accomplish a
task.
Competency ✔should have knowledge in ✔should be competent in the
the technology of the process science of project along with
being managed having the technical
competence in some aspects
Approach ✔analytical in approach ✔uses a system approach like
(breaking the system into understanding the
smaller and smaller elements) organizational problem, for
and he knows something which the project is a part, the
about the operation for which organization for which the
he is responsible program exists, as well as the
environment of the
organization

Important Characteristics in the Selection of a Project Manager

The choice of a project manager is a crucial decision relating to the management of a

project. The drive to complete a difficult task amidst risks and constraints makes a project
manager a rare individual. The following are the popular characteristics being looked for in the
choice of a project manager.

1. Credibility- A project manager must possess both technical and administrative credibility.
The project manager to be technically credible must possess sufficient technical
knowledge to direct the project as perceived by the client. senior managers, functional
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 The success of a project is always linked to the technical competence of a project
manager. Likewise, the technical competence of the project leader is seen as a positive
leadership character by project team members. High level of expertise is not a
requirement for a successful project leader. Simply, the project manager must have a
realistic comprehension of the fundamental technologies employed in the project, must
be able to give details of the project technology to senior managers, and must be able to
construe the technical needs and wants of the customer to the project team members. In
the same manner that the project leader must be capable of listening to the difficulties
experienced by project team and know them to resolve them, maybe making upper
management be aware of them. The project manager must also possess administrative
credibility in order to easily execute several administrative responsibilities like keeping the
project on schedule and within budget and creating accurate and timely project reports.
Ensuring that the materials, equipments and labor are accessible when and where
needed is the responsibility of the project team headed by the project manager. The
project manager has the responsibility of making tough trade-off decisions for the interest
of all stakeholders, therefore he must be perceived to always acquire mature decision
and guts.

2. Sensitivity- The project manager has to sense interpersonal conflict among members of
the team or between team and those outside. A project manager must be able to detect
conflict in order to tackle and deal with them prior to becoming a feud among
departments or within departments. It is significant that the project leader must influence
individuals to cooperate despite personal indifferences and grudges towards the
attainment of the project goals Unfortunately, there are members of the team though
competent and honest try to hide their failures which may hinder the movement of the
project. The project manager must be able to know when things are not progressing
properly due to these hidden failures.

3. Leadership, ethics and management style - Leadership is the ability to influence

others towards the attainment of a common goal. Success of different projects is
attributed to the different yet fitting styles of project managers. The key is to use each
style at the right time. A strong sense of ethics is a significant aspect of leadership for a
project manager. Common unethical practices in business include kickbacks, violation of
standards, compromising on safety and buy-in.

4. Ability to handle stress - A manager is prone to stress similar any other humans. There
are four major stress often experienced by a project manager: no standard set of
procedures and techniques with which to direct their work; too much work to do; high
requirement for achievement that always end up as a failure; and the so many changes
of the parent organization. The organization must minimize work overload both for their
project managers and employees. The project manager should be self-aware and marks
the dangerous signals to avoid over-stressed.

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Responsibilities of a Project Manager

The project manager is answerable for making certain that everybody on the team
recognizes and performs their designated roles, feels authorized and given support for the role,
distinguished the roles of the other team members and operates upon the confidence that those
roles will be executed. The particular responsibilities of the project manager may differ based
from the type industry. The organization size, the organization maturity, and the organization
culture. Nevertheless, there are some responsibilities that are universal to all project managers,
that is:

1. create the project plan

2. deal with the project stakeholders
3. supervise communication
4. direct the project team
5. handle the project risk
6. control the project schedule
7. cope with the project budget
8. handle the project conflicts
9. direct the project delivery

In reality, the project manager has no direct subordinates under his supervision. Though,
there are people who work for him on the project. This is the project team who spend much of
their time working to complete the project.

The responsibilities of the project manager toward his team members are ordered by the
fixed time nature of the project itself and the specialized character of the team. Due to the
temporary nature of a project, the future of the team members must be given concern by the
project manager. The project manager must assist the team members during their transition to
their functional homes or to new projects when the project nears completion. If this transition
period is not given attention, the team members will give less focus to completing the project on
time: rather pay more emphasis on protecting their own respective careers.

Important Characteristics of an Effective Project Team Member

The project team member is responsible for carrying out tasks and generating
deliverables as delineated in the project plan and supervised by the project manager.

It is essential to know the characteristics of an effective project team if a firm is looking for
candidates to work on an upcoming project. This will enable management to choose the right
people for every phase of the project and anticipate a winning result.

1. Team Players - Shun from a person with a diva-like personality or a character for being
arrogant or belittling others, even how experienced or skillful that person might be. Somebody
who desires special attention is prone to become the root of splitting up and draw focus away
from the project. Use peer evaluations from previous project teams to study the most likely
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2. Self-Starters - Effective project team members are primed even from the start; prepared,
eager and enthusiastic to get the job. They know the need for a solid plan, including a project

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initiation checklist. However, don't be shocked when these project team members exceed cut-off
date while doing exceptional work.

3. Influential - Members of an effective project team should have positive influence over their
peers. They should be able to persuade community members who could be helpful to the
project as well as their subordinates. Team members who are influential will not only be able to
convince key people to become involved but also inspire others to take action.

4. Motivational - Along the same vein, effective project team members are motivational by
nature. While of course it is important that the project manager is able to inspire the team to
perform the necessary tasks, it is just as imperative that the project team members are able to
inspire and encourage one another as well as themselves. A motivated team will have clear
project goals in sight and have the endurance to carry through to completion.

5. Have Skills and Experience - An effective project team has team members with talent,
knowledge and familiarity essential to complete the activities handed over to them. The team
must have an assortment of skills and personalities. In order to select the best candidates,
understanding and determining the crucial project management skills will help.

6. Dependable - The members of an effective project team are dependable, responsible and
accountable to one another as well as to themselves. They generate a sensible wchedule that
integrates timeliness with precision and detail, leaving several opportunities and unforeseen
obstacles. They stick to that schedule for the reason that they don't desire to let down their
teammates or themselves.

7. Can Communicate Well - Effective project team members know how to express themselves
in a way that gets their point across without offending others. They also effectively listen when
others are articulating thoughts, opinions and ideas. They will be proficient to talk well with other
team members as well as management, other employees and those with whom they must come
in contact to complete the assigned tasks for the project. This characteristics reduces the
chances of misunderstanding and misinformation, as well.

8. Committed - Team members who are committed to the organization as well as the project in
common are highly effective. They are much more likely to give 100 percent every step of the
project and go above and beyond when required. Committed team members believe in what
they are doing. Therefore they take immense contentment in a job well done. These are the
team members who tend to set up weekly meetings in order to make sure everyone is on track
and tht there are no foreseeable problems.

9. Can Think Creatively - One of the often overlooked yet highly valuable characteristics of an
effective project team are that they are able to think imaginatively. They are resourceful by
nature
and look for ways to make the best of the tools and materials that are available. Creative
thinkers are especially helpful during project planning, as they can often put thoughts and ideas
into other perspectives, turning out inventive and innovative concepts.

10. Supportive - Last but certainly not the least, effective project team members should be
supportive of the project, the company and one another. When the project team stands behind
what the organization and project represents, rest assured that they will perform the best job
possible. A supportive team will check in with one another to learn the project status and learn
whether any of their teammates need help. They will eork together to ensure that the project is
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Glossary of Important Terms
Project manager-He is the person who has the overall responsibility for the successful
initiation,planning,design,execution,monitoring,controlling and closure of a project.

Technically credible-A person must possess sufficient technical knowledge to direct the project
as perceived by the client, senior managers, functional heads and the project team members

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Chapter Review Questions

1. How does a project become a stepping stone in a project manager's career? Elaborate
your answer.

2. What are the types of skills required in the choice of a project manager? Give details of
each in brief.

3. What are the key distinctions on the role of a functional manager and a project manager?
Identify each of them.

4. How are project managers being selected to manage projects of the organization? What
are the characteristics being looked for?

5. What are the common responsibilities among project managers? What are the
responsibilities of project mangers towards their team members?

6. If a firm is looking for candidates to work on an upcoming project what are essential
characteristics that must be known before being considered an effective project team
member?

CHAPTER 3 Reinforcement Exercise

Name:__________________________________________ Date: _____________

Year/Block:______________________________________ Score: ____________

Direction: Read the article below about Sir Winston Churchill as a project manager. Make a
reaction on this based on the lesson discussed.

What Winston Churchill Can Teach Us about Project Management

(Adopted from: http://cobaltpm.com/what-winston-churchill-can-teach-us-about-project-
management/ Retrieved April 16, 2015)

Sir Winston Churchill is a man who hugely influenced the Second World War through the
power of his speeches and his will to win, going on to be widely regarded as one of the most
influential figures in history.

This inspirational statesman left us with a huge number of fantastic quotes, as he was
noted for being very quick witted and for having a formidable sense of humor. One of the things
I find most intriguing about truly timeless pieces of wisdom is that they can be applied to just
about any walk of life, so let's see how Churchill's most famous quotes relate to project
management.

1. You have enemies? Good. That means you've stood up for something, sometime in your
life. This phrase can easily be applied to project management, although it presumably
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was originally spoken with politics in mind. It is tempting to try and keep everyone happy
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all the time but this simply isn't possible when working on projects, just as it isn't in any
other aspect of life. Occasionally you might need to tell someone something they don't

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 want to hear but as long as your intentions are good this isn't something to worry about
too much.

2. Never hold discussions with the monkey when the organ grinder is in the room. It is hard
to deny the good sense behind this Churchill quote. One of the most important aspects of

project management is that of finding the right people to talk to and the people who can
make the decisions which need making.

3. If you're going through hell, keep going. It is easy to forget how tough life was for even
the most successful figures in history. For all his achievements and his privileged
upbringing there is no doubt that Churchill had his failures and his dark moments. How
must it have felt to be one of the few people who could take his country through the
darkest days of WWII or to have lost the elections in the same year that he triumphantly
announced that the war had been won? We all have our own personal battles to win and
sometimes the only way to get out of hell is to keep going in the right direction until the
scenery changes.

4. It's not enough that we do our best; sometimes we have to do what's required. It really is
remarkable how many of the most famous Churchill quotes immediately bring project
work to mind. In this case, it is easy to let a project drift to an unsatisfactory conclusion
even if you feel that you have done your best. In this case, you should start the next
project you are given by wondering what is required to get the required results.

5. Success consists of going from failure to failure without loss of enthusiasm. Hopefully
your project management career won't involve you going from one failure to another but
there are still some points we can pick up from this phrase. At some point you are sure to
run into problems or negative feedback or some other issue which makes you feel as
though you are failing. To fight through this phase you need to be sure to keep your
enthusiasm levels high.

6. However beautiful the strategy, you should occasionally look at the results. This is one of
my all time favorite quotes. Clearly you need to always have a strategy behind your
projects but do you occasionally let the need to stick to this strategy take on greater
importance than the end results? Results are what matter most for a project manager-just
as they do for a politician or just about anyone else - and you need to make sure that you
never lose track of this simple truth.

7. Courage is what it takes to stand up and speak; courage is also what it takes to sit down
and listen. There is no denying that it takes an awful lot of courage to stand up in front of
a room full of business experts and high level bosses in order to deliver a presentation or
an update. However, sometimes it is all about knowing when to stay seated and let
others have their say. Honing your listening skills is just as important as honing your
speaking skills. No one will expect you to deliver mesmerizing rallying calls like Churchill
did when all seemed lost in the war, but you should be able to both speak when it is
needed and listen when it is time to listen.

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CHAPTER 3 Long Quiz
Name: Date: _
Year/Block: Score:_______

I. Multiple Choice

Direction: On the space provided write the letter of your best choice for the item.

1. He is the person who has the overall responsibility for the successful initiation, planning,
design, execution, monitoring, controlling and closure of a project.
A. operations manager C.project manager
B. production manager. D.program manager

2. This is a skill requirement of a project manager for him to motivate people who do not work
for them, and keep teams working effectively together.
A. Communication C. technical
B.management and leadership D. time management

3. What particular credibility character is being looked for in the choice of a project manager?
A. administrative C. both A and B
B. technical D. neither A nor B

4. Which among the following is a major stress often experienced by a project manager?
A. no standard set of procedures and techniques
B. too much work to do
C. so many changes of the parent organization
D.all of these
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5. He is responsible for carrying out tasks generating deliverables as delineated in the project
plan and supervised by the project manager.
A. program manager
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C. project team member
B. project engineer
D.tooling manager

6.They are effective project team members are primed even from the start; prepared, eager and
enthusiastic to get the job.
A. influential C.self-starters
B.motivational D.team players

7. Which among the following responsibilities is universal to all project managers?

A. handle the project risk
C. cope with the project budget
B. control the project schedule
D. all of these

8.Who among the following individuals could be given a project manager responsibility later on?
A. tooling manager
C. manufacturing engineer
B. project engineer
D.all of these

9. These members are much more likely to give 100 percent at every step of the project and go
above and beyond when required.
A.creative C. dependable
B.committed D. supportive

10. This skill of a project manager makes him create structure from chaos by using specific tools
such as charters, risk assessments, Gantt charts, decision matrices, and many other tools
throughout the project.
A.develop people C. problem solving
B.interpersonal D. organizational

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II. True or False Feb. 3, 2023

Direction: On the space provided write C if the statement is correct and I if the statement is false.
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 1. The project manager is an essential input in the success of any project.
2. Training and development of people working for the project is a commitment of the
functional manager.

3. The choice of a project manager is a crucial decision relating to the management of a

project.
4. The particular responsibilities of the project manager do not differ based from the type
industry, the organization size,the organization maturity, and the organization culture.
5. In reality, the project manager has direct subordinates under this supervision.
6. Due to the temporary nature of a project, the future of the team members must not be
given concern by the project manager.
7.A project manager ought to persuade project team members to recognize problems
early and be dependent on him in resolving them.
8.Budgeting time wisely and immediately adjusting priorities is required of the project
leader.
9. A committed team will check in with one another to learn the project status and learn
whether any of their teammates need help.
10.The title of a "manager" can be granted to almost any role since it signifies a particular
level of experience or power.

III. III.Enumeration

Five(5)points of comparison between a program manager and a project manager

1.
2.
3.
4.
5.

Five(5) characteristics of an effective project team to look for from candidates to work on an
upcoming project
1.
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3.
4.
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5.

CHAPTER 3 Mini-case Study

Name: Date: _
Year/Block: Score:________

A Day in the Life of a Project Manager

(Adopted from: Project Management: The Managerial Process, 4th ed,2008 by Gray I.Larson)

Dholi Ong, the project manager of a large information systems (IS) project arrives earlier
than most of her co-employees and project team. On the way to her cubicle she meets Orly, one
of her colleague. Orly has just completed a project abroad and wanted to start working early too.
They socialize and catch up on personal news for around 10 minutes.
As soon as.Ms. Ong has settled in her office, she verifies her voice mail and turns her
computer for emails. Until 7:30pm she was at her client's place and so she was not able to
check either her voice mails or emails. All in all she has 10phone messages, 18 emails and 5
notes pasted on her desk. She makes a 15 minutes review of her schedule for the day and then
replies to important messages.
For the next 25 minutes she goes over some project reports and prepares for the weekly
status meeting. She was cut-short by her boss who just arrived in her office. They discuss the
project for around 20 minutes. Her boss shares a rumor that one of her team member is using
"shabu", a prohibited drug. She promises to observe him though at this point has not seen
anything suspicious.
The project status meeting started at 9:00 AM. For about 45 minutes of the progress
review meeting, some issues has identified, addressed and assigned for action. Two members
of the team arrived 10 minutes before the adjournment of the meeting because they have to
finish, a job for a client.
Right after the meeting, she meets Rachel, another project leader in IS. Since both of
them share personnel, they review project assignments for 30 minutes. Rachel needs help
because her project is behind schedule. So they both make a deal to help Rachel bring her
project back on track.
She returns to her office and before meeting her project team, she makes several phone
calls and replies on some emails. The intention of the meeting is to make a follow up on issues
that have surfaced from the status report meeting earlier. However, it turned out that there are
some clients' managers requesting for features which are not part of the original project scope
statement. For more than 20 minutes she patiently listened to these requests and promised her
team that she will resolve this immediately.
Ms. Ong took her lunch before finally returning to her office. She puts “Do not disturb"
sign in front of her door. She lies down on her office, puts her head phones and listens to her
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After a short break, she takes the elevator up to the fifth floor and speaks to the
purchasing employee assigned to her project. They talk for 30 minutes on ways to get the

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necessary materials and equipment to the project location on time. She makes a request for
express delivery.
Back to her office she is reminded by her calendar of a webinar at 2:30 PM where she is
a participant. It takes around 20 minutes to have everyone online. So, she decided to catch up
with some of her emails. An hour is spent for exchanging information about the technical
requirements of a new version software package similar to her present project.

Ms. Ong settles on stretching her legs, so walks down the hallway and engages on short
tête-à-tête with colleagues. She thanks Angie for his brilliant analysis at the status report
meeting.
She makes a request to see Pam, a senior. Marketing manager. She stays on a waiting
area for 10 minutes before being invited to Pam's office. After some argument with her she
leaves the room 40 minutes later with Pam agreeing to talk to her staff on issues discussed.
She again meets her project team and tells them some updates. Together for 30minutes
they make some review and analysis of the impact of the client's request son the project
schedule. She shares with them some changes with the schedule that she and Rachel had
agreed to. She says goodnight to her team and heads upstairs to see her boss. She spends 20
minutes updating him for key events that day. She goes back to her office and spends 30
minutes assessing project documents and answering emails. She registers on the MS project
schedule of her project and spends another 30 minutes working on "what if" scenarios. She
makes a review of tomorrow's schedule and jots down some personal reminders for an extra
10minutes before starting to head home.

Case Questions
1. Do you think Ms. Dholi Ong is able to spend her day wisely as a project manager? Defend
your answer.
2. What are some of the skills that Ms. Ong possesses as a good project manager based from
the case?
3.What are some of problems that Ms. Ong as a project manager encounters during the day?
Name them.
4.How will you characterize the project team of Ms. Ong?
5.What does the case tell you about being a project manager?

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Answer Key

Chapter Review Questions

1. In order to have a successful career as a project manager, you'll want to prioritize gaining
as much knowledge of project management as you can as well, and that is through
projects. Additionally, since you'll frequently be organizing the work of other project
managers, projects will help you hone your managing abilities. Projects are typically the
first step in a functional manager's career toward becoming project management. They
offer future managers a growing environment for acquiring these managerial talents.

2. The manager is an essential input in the success of any project, therefore, a project
manager’s skills should include; organizational skills, in which a project manager should
have able to create structure from chaos using specific tools. Second, a project manager
should also have skills to develop people in which they train and develop people working
for the project. Third, they should have good communication skills, in which they must be
proficient in both oral and written communication. Fourth, they should have interpersonal
skills in which they must be able to clearly communicate about goals, responsibilities,
performance, expectations, and feedback. Fifth, they should have the skill to handle
stress which they should be able to manage stress from work situations that are both
tense and severe at times. Sixth should have problem-solving skills in which they ought
to persuade project team members to recognize problems early and be self-directed in
resolving them. Seventh, they should have a management and leadership skill in which
they must know how to motivate people and keep teams working effectively and
efficiently together. Eight, they should have great time management skills in which they
should treat time as the scarcest resource. Lastly, a project manager should have
technical skills, in which they should have the knowledge and the aptitude to converse in
the lingo of the technicians.

3. A project manager manages all aspects of a project, including all departments and teams
involved, as opposed to a functional manager who is responsible for a specific function of
an organization, such as a department or team. The key distinction between the role of a
functional manager and a project manager is through on the authority, project, success,
staff management, technology management, skills, role, competency, approach.

4. Choosing a project manager is an important choice that affects how a project is managed.
When selecting a project manager, you should if their characteristics are quailed in
handling a project. A project manager should be credible, is sensitive, has great
leadership, ethics, and a great management style. A project manager should also be able
to handle stress.

5. A project manager is the person who has the overall responsibility for the successful
initiation, planning, design, execution, monitoring, controlling and closure of a project.
The responsibilities of the project manager toward his team members are ordered by the
fixed time nature of the project itself and the specialized character of the team. Due to the
temporary nature of a project, the future of the team members must be given concern by
the project manager. The project manager must assist the team members during their
transition to their functional homes or to new projects when the project nears completion.
If this transition period is not given attention, the team members will give less focus to
completing the project on time: rather pay more emphasis on protecting their own
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6. Knowing the qualities of a successful project team is crucial if you are recruiting
applicants to work on a forthcoming project. This will allow you to choose the appropriate
individuals for each project-related task and predict success. One of the most important
characteristics of a successful project team is that all members are team players. Second,
motivated project team members will be effective. Third, influential team members can
motivate others to take action in addition to persuading important individuals to get
involved. In a same spirit, motivated project team members come naturally. Another
important characteristic of an efficient project team is that the team members have the
appropriate talent, knowledge, and familiarity to do the tasks assigned to them. Sixth, the
team members of a successful project are trustworthy, accountable, and accountable to
both themselves and one another. Next, they should be able to effectively communicate
with other team members, management, other employees, and anybody else they may
need to interact with in order to execute the project's assigned tasks. Team members that
are dedicated to their work have a strong sense of pride in a job well done. One of the
often overlooked yet highly valuable characteristics of an effective project team is that
they are able to think imaginatively. They are resourceful by nature and look for ways to
make the best of the tools and materials that are available. Last but certainly not least,
effective project team members should be supportive of the project, the company and
one another.

CHAPTER 3 REINFORCEMENT EXERCISE

1. 1. In this quote being said by Sir Winston Churchill, it is not always a bad thing to
have an enemy. Having such can also be good because it means that you have stood
up to what you believe in and not everyone has the same belief or opinion as yours.
Each individual has different perspective in life and you cannot convince everyone to
change their standpoint just to match with yours, and Churchill reminds us that it is
okay as long as it doesn't affect nor offend them in any way. Just like working on a
project, every individual is creative in their own way and this might be where we
create such enemies.

2. In order for the project to become successful, you should have right people next to
you. We need someone who are always open for suggestions and criticism, and
someone that doesn't take opinions negatively. You are a team that need to work as
one. Make right decision and always choose the best and this is where beautiful
outcome takes place.

3. It is not always sunshine and rainbows, there will always be rain and storm. Churchill
reminds us that there will always be battles you need to fight and obstacles you will
run into, and the only way to overcome these hardships is to face them with courage.
Do not be afraid and continue to trudge the path where it will shows you light. On your
darker days, there will also be brighter moments. You just need to keep on going to
find this beaming light that will bring you happiness and imprints of having to
overcome those unlighted experiences.

4. Churchill wants to tell us that it may not be the best project for others, but if you have
done your best and fulfill all the requirements, it is enough. As long as every given
tasks has been accomplished even if is not adequate to others, it will be more than
enough. Everyone working in the field doesn't only have one workload to work at.
Doing your absolute best and completing all requirements will be sufficient enough to
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 5. In every one successful project, there are hundreds of failures behind them. I,
personally, believe that we can learn from every failure we're experiencing. Take it as
a lesson to have a better project and make sure that every mistake, even the smallest
details, will be given attention to have a successful outcome. It may not be going as
plan today, tomorrow or some other days, but eventually one day, it will come out as
what we have wanted. Just trust the process and trust your self. Keep the eagerness
alive.

6. My understanding of this quote is we should always be wary of the outcomes of our

strategies. It's not that really important if we follow step by step the strategies. We
should also have other options so that we can still arrive at the outcome that we
desired. We should take note that in making strategies, it should be simple as
possible because what matter is the result.

7. In the corporate world, we should always know when is the right time to speak about
our opinions and when listens to the suggestions of others. We should always have
both of these skills to survive and improve in our fields. And we should remember not
all the time we are correct, and we should be open to criticism to be better people.

CHAPTER 3 Long Quiz

I. Multiple Choice

1. C
2. B
3. C
4. D
5. C
6. C
7. D
8. D
9. B
10. D

II. True or False

1. C
2. C
3. C
4. I
5. I
6. I
7. I
8. C
9. I
10. C

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III. Enumeration

1. Authority
2. Project Success
3. Staff Management
4. Technology Management
5. Skills

1. Team Players
2. Self-Starters
3. Influential
4. Motivational
5. Have skills and experience

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