The Definitive Guide To Customer Screening
The Definitive Guide To Customer Screening
to Customer Screening
powered by
/ 19 About KYC360
- Data providers
- KYC360 modules
/ 21 Contacts
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What is Customer
Screening?
Screening is the process of dynamically comparing the Which businesses need to screen their
data you hold on customers, prospective customers, customers?
suppliers and counterparties against third-party data
for risk management purposes. The types of business that are legally required to
screen their customers varies between jurisdictions. In
Data you might want to screen against includes: nearly all countries there is an ‘AML regulated sector’
and businesses that fall within its ambit are required
/ Structured data, including sanctions, to screen as part of their Know Your Customer (KYC)
PEP (politically exposed person) and obligations.
watch lists.
The types of business commonly included in the
/ Unstructured data, in the form of regulated sector include:
adverse media.
/ Banks and credit institutions
/ Investment businesses
Why screen? / Money services businesses
/ Company & trust administration businesses
The principal objectives of screening are to manage
/ Law firms
the risk of doing business with ‘bad actors’ (such
as sanctioned or wanted persons) and to identify / Insurance providers
customers or prospective customers who pose an / Accountancy practices
elevated risk of criminality (such as PEPs) so that / Real estate agents
appropriate action can be taken to manage risk through, / Dealers in high value goods
for example the application of enhanced due diligence / Gaming businesses
(EDD).
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Screening technologies
Every screening solution is comprised of two of screening they’re required to undertake, either by
components: the regulatory environment or investor expectations.
Then they need to identify the best screening engine
/ A screening engine - the technology that runs technology combined with the best quality data so
the data analysis and produces the results that they benefit from the most accurate results whilst
reducing the number of false positives.
/ The external data against which user customer data
is compared
Potential customer identified
The data is the fuel that drives the engine, and a
screening engine is only as good as the fuel that’s put
into it. There are three types of screening tool: Point / Manual Screening Tool
Potential customer name typed
/ Point/Manual screening – this form of screening into a point screening tool
tool requires users to manually input the name of the
customer they wish to screen. The tool then outputs ADVERSE MEDIA
Customer deemed to be CAN BE CHECKED
the results on a customer by customer basis
acceptable and onboarded AT BOTH POINTS
What False positives are potential screening matches that transpire not to relate to your
customers. Many screening engines require businesses to screen all customers
are false irrespective of their risk profile in a uniform way. This often results in a very large
number of false positives. Working through potential matches to identify which are true
positives? and which are false absorbs a huge amount of compliance resource and increases the
risk of human error.
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Input Data Quality
Assessment
At KYC360 we know that screening results are directly impacted by the quality of input data. If you put rubbish in you
are more likely to get rubbish out. The better quality the data that is input into a screening engine the fewer false
positives and the more true matches will result allowing you to focus on the signal of risk without the distraction of
noise.
Most screening providers rely just on algorithms to compensate for poor data quality but at KYC360 we also help you
to identify and correct defects in your input data through a self service data quality assessment tool that comes as
part of our Batch screening module.
KYC360 is the only screening provider in the world to offer this functionality as a core component of its screening
solution because we recognise that there cannot be effective screening without stringent quality control of input
data.
The input data quality assessment function will check and provide you with a report on any data quality issues giving
you the chance to take remedial steps and optimise your screening results.
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Why screening matters
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Financial crimes are not
victimless
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Smarter screening:
A how-to guide
/ What sources should I screen against? Although the outline sanctions regimes are published
by some of those states that employ them, it’s still
As a minimum you should screen against sanctions lists, important to use a high quality data provider, because
PEP lists, and government watch/black lists. in many instances a sanctions regime will identify only an
individual and not all of the entities connected to that
individual - all of which will nonetheless fall within the
/ Sanctions ambit of the sanctions measure. That’s where a high
Individual countries and multinational bodies (e.g. the quality data provider such as Dow Jones or Refinitiv
EU and the UN) impose sanctions measures to pressure World-Check will assist in identifying these linkages for
other countries or organisations to change their you.
behaviour. Sanctions can apply to individuals, specific
businesses or whole nations. Breaching a sanctions / Politically exposed persons
measure, or assisting another party to do so, is nearly
always a criminal offence. Businesses must scan Politically Exposed Persons (PEPs) are individuals
customers against sanctions lists issued by all the who hold or have held a significant public function. This
jurisdictions in which they are operating or to which function might give them influence over, for example,
they have operational links, in addition to lists the spending of taxpayer money or the allocation of
issued by multinational bodies. contracts by state owned enterprises. As such, they are
regarded by the Financial Action Task Force as a
In the wake of the 9/11 attacks, the US has developed category of individuals which is more susceptible than
economic sanctions into a sophisticated tool for most to engaging in bribery and corruption, and money
conducting what some commentators have described laundering activity.
as ‘financial warfare’ against actors that threaten the
country’s interests. Leveraging the status of the US Screening providers maintain databases of millions
dollar as the world’s de facto reserve currency, the of global PEPs, and Relatives and Close Associates
US Treasury aggressively pursues organisations that, (RCAs). Nearly all jurisdictions require their regulated
knowingly or not, help individuals and nations get round sectors to establish if applicants for business are PEPs
US sanctions. and to profile and treat them as high risk.
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What is Customer
Screening?
/ Watch lists Adverse media screening could reveal that, for example,
a potential customer was convicted of a criminal offence
Watch lists or black lists are official lists of individuals and
but not one deemed sufficiently relevant to financial
companies which may pose a greater financial crime risk
crime to merit their inclusion on a watch list. Or you
owing to their past behaviour. They may include lists of
might find that an individual is in the process of being
wanted criminals or suspects, lists of persons disqualified
tried for an offence which would be relevant to financial
from holding directorships or holding executive positions
crime - just that proceedings have not yet concluded.
in the finance industry or lists of persons convicted of
particular crimes. Watch lists don’t capture every criminal
In some jurisdictions, adverse media screening is
offence and are not a comprehensive source for criminal
reserved for enhanced due diligence checks – but
records.
it is good practice to carry out basic adverse media
KYC360’s data sources track over 4,500 global watch screening for all customers, particularly as it can reveal
lists maintained by bodies ranging from Interpol to information not included on official sanctions, PEP and
national financial regulators and prosecutors. watch lists.
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What is Customer
Screening?
In those circumstances it can be very difficult • A customer told you something during
for a business to demonstrate that it had onboarding which causes you concern,
undertaken sufficient KYC on the customer.
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such as an unusual proposed activity
In the worst cases it can lead to allegations profile, or that they have family links to
that the business facilitated criminality through risky jurisdictions
inadequate customer risk management
processes. Always document both the EDD you carry
out and the rationale behind any resulting
actions.
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What is Customer
Screening?
/ Interpreting results
1. Confirm that the results do indeed relate to your
customer. If you are unsure of the accuracy of the match,
then use metadata such as passport number, date of
birth, country of origin and so on.
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Avoiding common
screening pitfalls
There are a few common pitfalls to be aware of along / Lack of staff knowledge
the way.
Many frontline staff have a limited understanding of the
ways in which their business can be abused by criminals.
“We know our customers.” Staff often report that they would not feel confident
analysing a customer’s rationale and activity in relation to
a particular product — let alone whether the rationale and
Businesses often develop a false sense of security activity are consistent with one another, or fit expected
about the risk profile of a particular customer or norms.
group of customers. This could be because they have
met the person in question, have a longstanding For example, a business loans a significant sum of money
professional relationship with them, or because the to a customer who claims to be a billionaire, to be used
business and the customers are in the to purchase high value cars. The interest rate on the loan
same jurisdiction. is 10%. The customer passes his screening
checks, and media coverage suggests that he is
This attitude of “we know our customers”, especially indeed a billionaire as claimed. However, if the
amongst more senior staff who have an historical customer genuinely is a billionaire the transaction looks
relationship with some individuals and personally questionable: why borrow at 10% when you have access
vouch for them (think old boys’ network), can lead to to cheaper capital? This is a deal which requires a closer
red flags being overlooked. In addition, the failure look, and the conduct of some enhanced due diligence
to recognise the risks associated with your own on the customer’s source of wealth and current business
jurisdiction is a particularly common pitfall. Also, don’t activity.
forget that customer risk can change over time. A
person who has been low risk for many years may
become high risk owing to a change of job, moving Developing staff understanding of the
abroad or being elected to political office. If you don’t
money laundering risks faced by your
batch screen them, you may not find out about their
change in risk profile until it’s too late! business is not expensive.
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Avoiding common
screening pitfalls
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How KYC360 helps automate
the screening process
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What is the 3D Risk-Based
Approach?
1.
Initial risk-based screening against the latest data from Refinitiv or Dow Jones. With
KYC360, parameters are automatically adjusted according to a client’s predetermined risk
scoring, enabling you to effectively manage different risk levels.
2. The application of client risk-based metadata filtering options, including date of birth and
country, to dramatically reduce false positives.
3.
Our smart-filtering function automatically disapplies filter settings for any potential high-risk
matches. Knowing you’ll always see a potential sanctions hit enables you to tighten search and
filter rules without worrying about missing important results.
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What features do the best
screening technologies have?
• The ability to conduct risk-based • Quantity of data. It is vital that the data
screening of customers. sources you are screening against are as
extensive as possible including for exam-
• Maximum optionality on search
ple secondary sanctions ownership data.
parameters including, for example,
inclusion or exclusion of social media • Accuracy of data. The data has to be
sources. constantly maintained and be as up to
date and accurate as possible.
• Full audit capture and reporting
functionality.
• Organisation of data. The data has to be
• The ability to scrape web page content well organised to enable the screening
for inclusion in customer screening engine to utilise it in a consistent fashion
reports instead of subsequently relying to deliver accurate results.
on dead URLs.
• Alias data. Many ‘bad actors’ engage with
• Automatic batch screening of businesses utilising aliases. The best data
unstructured adverse media sources as sets contain the most alias data.
frequently as required.
• Images. The best data sets contain
• Multi-language enabled. images to help users identify whether
potential matches are true or false.
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Questions to ask your
current screening provider
Providing truly global coverage Dow Jones data is LSEG World-Check’s world-class database of
maintained by a team spread across five dedicated over four million records allows organisations
research and monitoring centres providing 24 hour to better have better awareness, knowledge
coverage across 68 languages. Over fifty percent and understanding of risk associated with their
of the Dow Jones research team are educated to customers.
Masters or PhD level.
Hundreds of dedicated researchers and analysts
One key advantage Dow Jones researchers have based around the world help to maintain the World-
is the ability to leverage Factiva, Dow Jones’ 40 Check database, allowing for coverage of over 700
year old archive of more than 32,000 sources in 28 unique sanction, regulatory and law enforcement
languages. Hundreds of thousands of articles from watch lists.
these sources are added to Factiva daily.
World-Check’s independent global media reports
Dow Jones Data is relied upon for AML/KYC detail incidents relating to financial crime, fraud and
screening purposes by the following: corruption – information you may not find on official
lists.
• 3 of the 4 largest US banks
World-Check is established across five continents,
• 5 of the 6 largest Canadian banks
allowing for around-the-clock monitoring
• 44 of the 45 largest Chinese banks of regulatory lists, major media outlets and
• 5 of the 7 largest Japanese banks governmental institutions.
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KYC360’s Screening
Modules
The ability to quickly screen prospects or The KYC360 Batch screening solution is
customers against datasets or adverse me- an award-winning technology that enables
dia sources on-line is essential. Our intui- businesses to automatically screen customer
tive web-based manual screening solution names and meta-data on a continuous basis
‘Risk Screen’ powered by KYC360 tech- utilising the risk-based approach. Capable of
nology allows you and your employees to screening anything from just a few hundred
rapidly conduct manual screening across names to tens of millions of names overnight
global sanctions, PEP and watchlist infor- the solution can handle huge volumes at all
mation provided by leading data provider risk levels giving businesses the assurance
Dow Jones as well as the whole of the they need to evidence compliance with the
world wide web from mainstream news to risk-based approach irrespective of volumes.
blog and social posts.
With no limit on the number of users you • Virtually eliminate false positives with
can deploy the use of RiskScreen across the world’s first truly risk-based batch
your organisation including front line staff screening engine
and empower your first line of defence • Handle tens of millions of names. Our
against financial crime. screening solution can handle huge vol-
umes at all risk levels
• Screen individuals and companies on-
• Fully integrated with the world’s best
line in real time
data sets from Dow Jones. World-Check
• Includes alias names for ‘bad actors’
and Lexis Nexis providing you with maxi-
• Common name variants, across multi-
mum optionality
ple languages
• Control risk-based search parameters • Complete workflow and audit capture –
• Exclude irrelevant URLs All activity at any single moment in time
• Red flag results of interest is captured for audit purposes
• Consolidate findings in a single report • Laser-sharp MI and reporting
for future audit purposes
• Super-flexible integrations
• Include your assessment of the search
subject’s risk level based upon search
results
• Add comments
• Optional MRZ analyser allowing you to
analyse and validate passport data
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KYC360’s Screening
Modules
Screening customers against adverse Our API technology enables full headless in-
media sources on a continuous basis is tegration of KYC360 with your core platform.
now regarded as essential by businesses In addition to dozens of other integrations
attempting to manage risk effectively. It is we are proud of being the first screening
an important component of customer due provider in the world to be invited to build
diligence particularly for higher risk cus- an integration with Salesforce, the world’s
tomers. largest CRM provider. Our Salesforce native
KYC360’s adverse media monitoring func- screening App is utilised by a large number
tion operates as an optional component of organisations for frictionless and automat-
of our Batch screening solution so that ic screening of leads and customers natively
screening results are captured and han- without the need for data import/export.
dled in one place. With full open source
coverage, our award winning functionality
minimises false positives while maximising • Consolidate your system stack
search accuracy. • Save on tech licensing and support costs
by eliminating your stand-alone screen-
• Store results alongside your sanctions, ing solution
PEP & watch list screening records
• Use KYC360 dashboards and workflow
• Subject AVM results to the same levels
to allocate and handle potential screen-
of audit & reporting as dataset screen-
ing matches
ing
• Carry over handling of potential match- • Reduce false positives by up to 95% with
es into periodic reviews KYC360’s award winning 3D risk based
• Exclude hits which have already been technology
viewed • Improve AML risk governance through
• Refine search results by date and coun- full audit capture
try
• Comprehensive MI
• Tailor searches by frequency or search
terms • Integrated with world leading datasets
• Tailor searches by individual or groups
of customers
• Massively reduce AVM false positive
results with KYC360’s award winning
3D risk based technology
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Contact
See why hundreds of other businesses around the world
trust KYC360 for their onboarding, screening and lifecycle
management needs.
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