NAGARJUNA COLLEGE OF ENGINEERING AND

TECHNOLOGY
(An Autonomous College under VTU, Accredited by NAAC with “A+” Grade)
Mudugurki (V), Venkatagiri kote (P), Devanahalli (T), Bengaluru-562164.

An Organization Study
(23MBA33)
At

“IIFL Finance ,Chintamani”

Submitted in partial fulfilment for the award of the degree in

MASTER OF BUSINESS ADMINISTRATION

Submitted by
Ms. Amrutha N N
1NC23BA007

Under the Guidance of

Internal Guide External Guide

Dr. Geethanjali G Mr. Rajesh

Professor & Head, HR Manager

Dept of MBA, NCET IIFL Finance Chintamani

DEPARTMENT OF MASTER OF BUSINESS ADMINISTRATION

2023-2024
CERTIFICATE FROM ORGANISATION
 NAGARJUNA COLLEGE OF ENGINEERING & TECHNOLOGY

(An Autonomous College under VTU, Accredited by NAAC

with “A+” Grade)
Bengaluru-562164, Karnataka, India
DEPARTMENT OF MASTER OF BUSINESS ADMINISTRATION

CERTIFICATE
This is to certify that the report titled “An Organization Study at IIFL Finance,
Chintamani” is the original work of Ms. AMRUTHA N N (1NC23BA007) She is a bona
fide student of Nagarjuna College of Engineering and Technology, an Autonomous
College under Visvesvaraya Technological University, Belagavi. This project work is
submitted by the candidate in partial fulfilment for the award of Master of Business
Administration during the academic year 2023-2024. It is certified that all
corrections/suggestions indicated for internal assessment have been incorporated in the
report. The report has been approved, as it satisfies the academic requirement in respect
of project prescribed for the said degree.

Dr.Geethanjali G Dr. Geethanjali G Dr. B.V Ravishankar

Guide, Dept. of MBA HOD, Dept. of MBA Principal, NCET

External Viva-Voce
Name of the Examiner Signature with date

1. ……………………….. …………………………..

2. ……………………….. …………………………..
 DECLARATION

I, hereby declare that the Organizational report with reference to “IIFL Finance, Chintamani ”
is the original work done by me and submitted to the VTU, Belgaum in complete fulfilment of
requirement for the award Master of Business Administration. It is a record of original work
done by me under the supervision of Dr. Geethanjali G, Professor & Head, Department of MBA,
Nagarjuna college of Engineering and Technology, Bengaluru.

Place: Signature

Date: AMRUTHA N N

(1NC23BA007)
 ACKNOWLEDGEMENTS

I have been fortunate enough to get good timely advice and support from a host of people whom
I shall remain grateful to.

I take this opportunity to express our heartfelt thanks to Dr B V Ravishankar, Principal, Nagarjuna
College of Engineering and Technology, Bengaluru.

I am extremely thankful to Dr Geethanjali G, P ro f e s s o r & Head, Department of MBA,

Nagarjuna College of Engineering and Technology, Bengaluru.

I thank her valuable guidance and untiring support and cooperation in completion of the study.
Finally, my heartfelt thanks for the patience and cooperation of the family and friends, without
whom the endeavour would not have been possible.

AMRUTHA N N

(1NC23BA007)
 TABLE OF CONTENTS

CHAPTER CHAPTER PAGE

NUMBER NUMBER

INDUSTRY PROFILE 1-6

1

2 COMPANY PROFILE 7-21

ANALYSIS 22-26
3

LEARNING EXPERIENCE 27-28

4

BIBLOGRAPHY 29
5

30
CONCLUSION
6
 CHAPTER – 1
INDUSTRY PROFILE
1.1 Introduction:

History of banking and finance goes back to the early stage of the human civilization, when it
was growing in the cradles of different cultures. At the very hour, when the early people learned
to exchange commodities, these two concepts were born. History of finance Globalization is
circulating the Western form of finance in the whole universe. The recent development in the
field of finance has been labelled by the evolution of advanced technological machinery for
supervising money.

But, the ancient examples of finance are short-term loans introduced by the cultures in the Middle
East, North America, Asia, and Africa, and the mentionable factor is that the concept of money
had been invented in these regions and by these same civilizations.

Once the concept of money came in existence, the gradual developments started and the first
banks were established in Europe in the fourteenth century. This was made possible by the
developments of the legal and accounting systems which enabled money-tracking.

Establishments of banks encouraged people to share their wealth for huge dealings. The 17th
century marked another change when the first stock markets started rolling. It also provided the
business sector and the governments an opportunity to collect funds by selling equity and the
money borrowing concept was altered.

There were calculated exchanges in fashion between the pre-historic self-sufficient groups, but
it was not done frequently. Almost 8,500 years ago, in Turkey, people used lumps of copper as
money. The paper money, and earlier the leather money, was invented by the Chinese people.
Later, the concepts of insurance, commodity markets, and security markets were invented by the
Phoenician, Arthurian, and other Mediterranean civilizations, and the reformations in northern
Europe modified the securities market. In between, Italy played a vital role in the game when
concepts of corporations, double-entry book-keeping and banks developed there. In 1792, the
New York Stock Exchange was created by an agreement between 24 businessmen. In the second
half of the nineteenth century, the board of trades was set up at different places, mainly around
the Mississippi river and after fifty years, the modern exchanges with clearinghouses came into
existence.
Now-a-days, different types of financial services are designed and offered

1.2 ACCORDING TO THE NEEDS OF THE

MARKET. THESE SERVICES ARE

Trust company

Stock exchange

Stock broker

Retail broker

Mutual funds

Investment

Insurance

Industrial Loan

Traces of banking can be found in the early history of Egypt, Babylonia, and Greece. The temples
at these places practiced the early form of banking in the form of approving loans. These temples
provided gold and silver which were deposited for safekeeping, as loans to the borrowers and
charged high interest rates on those items. The private banking which was started in 600 B.C.
was modified by the Greeks, Romans and Byzantines. Medieval banking was leaded mainly by
the Jews and Levantine.

Next, emerged some particular purpose oriented banks like the Bank of Venice (1171) and the
Bank of England, which looked after the loans to the government, and the Bank of Amsterdam
(1694) was formed to receive the gold and silver deposits. With the development in the business
sector, the banking sector also developed proportionately and the eighteenth and nineteenth
century experienced the rapid growth in this sector.

In the modern times, the banking sector developed with the developing sector of trade and
commerce. Today, there are different types of banks has been establish for different purpose.
 1.3 GROWTH AND DEVLOPMENT

IIFL (India Infoline Finance Limited) is a diversified financial services company in India. It is

part of the IIFL Group, which includes:

• IIFL Finance Ltd (NBFC business)

• IIFL Wealth Management Ltd (now 360 One WAM)

• IIFL Securities Ltd (broking and investment advisory)

Growth Highlights of IIFL Finance

1. Loan Book Growth

o IIFL Finance has seen consistent growth in its loan book, especially in gold

loans, home loans, and microfinance.

o Total Assets Under Management (AUM) exceeded ₹70,000 crore (approximate

figure), with a strong presence in Tier 2 and Tier 3 cities.

2. Focus on Retail Lending

o Over 90% of the loan book is retail-focused.

o Continued emphasis on small-ticket, secured loans (gold loans, affordable housing

loans, and business loans).

3. Digital Initiatives

o Heavy investment in technology and digital lending platforms.

o Over 70% of disbursals are through digital channels, improving operational

efficiency and customer reach.

4. Strong Profitability

o Consistent quarterly profits with healthy ROA and ROE.

o Robust NIMs (Net Interest Margins), supported by cost-efficient digital models.

5. Partnerships

o Strategic partnerships with banks and fintechs for co-lending arrangements.

o Tie-ups with ecosystem players for deeper reach in rural and semi-urban markets.
6. Credit Ratings

o Strong credit ratings from agencies like CRISIL and ICRA for debt instruments,

reflecting financial stability.

Recent Developments

1. Carlyle Exit & Fairfax Stake

o Global investor Carlyle exited IIFL Wealth (now 360 One), while Fairfax (Prem

Watsa’s firm) continues to hold a major stake in IIFL Finance.

2. IPO of Subsidiaries

o IIFL Home Finance was planning to explore an IPO; though not finalized, such

moves are expected to unlock value.

3. Regulatory Oversight

o RBI and SEBI have tightened norms for NBFCs, leading to enhanced compliance

systems at IIFL.

4. Microfinance Expansion

o Strong focus on expanding microfinance and affordable housing through

branches and business correspondents.

5. Green Finance Initiatives

o Pushed green financing and ESG initiatives, especially in housing loans for

sustainable buildings.

Future Outlook

• Aggressive expansion in retail and digital lending.

• Expected growth in Tier 3–Tier 4 cities with low credit penetration.

• Continued focus on asset quality and tech-led innovation

 1.4 PERFOMANCE AND OTHER STASTICAL DATA

The word ‗Performance is derived from the word ‗performer‘, which means ‗To do‘, ‗to carry
out‘ or ‗to render‘. It refers the act of performing; execution, accomplishment, fulfillent, etc. In
border sense, performance refers to the accomplishment of a given task measured against preset
standards of accuracy, completeness, cost, and speed. In other words, it refers to the degree to
which an achievement is being or has been accomplished. In the words of FrischKoehler
1.5 MARKET PLAYERS IN INDUSTRY

Market Players in the Financial Services Industry: Theoretical Framework (Context of IIFL)
1. Industry Classification
The financial services industry in India is broadly segmented into the following sectors:
• Non-Banking Financial Companies (NBFCs)
• Capital Markets and Stock Broking
• Wealth and Asset Management
• Housing Finance
• Microfinance
IIFL operates in multiple segments within this broader industry through its subsidiaries:
• IIFL Finance Ltd (NBFC)
• IIFL Securities Ltd (Capital Markets)
• 360 ONE Wealth (formerly IIFL Wealth Management)

2. Market Segmentation and Key Players

A. NBFC Sector
Nature: Provides credit facilities outside the formal banking system, including gold loans, housing
finance, MSME lending, and personal loans.
Key Market Players:
• Bajaj Finance Ltd – Leading consumer finance company
• Muthoot Finance Ltd – Dominant player in gold loans
• Manappuram Finance Ltd – Gold loans and microfinance
• L&T Finance Holdings – Rural and housing finance
• Mahindra Finance – Focus on vehicle and rural loans
 • IIFL Finance Ltd – Retail-focused NBFC with presence in gold loans, home loans, and
MSME finance
Competitive Edge of IIFL:
• Strong digital lending infrastructure
• Presence in Tier 2 and Tier 3 cities
• Focus on small-ticket, secured retail lending

B. Capital Markets and Broking

Nature: Includes retail broking, investment advisory, research, and depository services.
Key Market Players:
• Zerodha – Largest discount broker by volume
• Upstox – Tech-driven discount broker
• Angel One – Full-service broker with digital push
• ICICI Securities – Bank-affiliated full-service broker
• Motilal Oswal – Research-backed broking
• IIFL Securities Ltd – Full-service broker offering research and advisory services
IIFL’s Positioning:
• Offers hybrid model: digital access + personalized advisory
• Competitive research and analytics offerings
• Presence across retail and institutional segments

C. Wealth Management
Nature: Focuses on high-net-worth individuals (HNIs), family offices, estate planning, and
structured investment products.
Key Market Players:
• Kotak Wealth Management
• ICICI Private Wealth
• Edelweiss Wealth
• Motilal Oswal Private Wealth
• 360 ONE Wealth (formerly IIFL Wealth Management) – One of the largest independent
wealth managers in India
Distinctive Features of 360 ONE (IIFL):
• Focus on HNIs and ultra-HNIs
 • Strong client-centric advisory model
• Independent and product-agnostic platform

3. Competitive Positioning Matrix (Porter’s Competitive Forces)

Industry Threat of New Bargaining Power of Competitive IIFL's Strategic
Segment Entrants Customers Rivalry Focus
NBFC (Retail Differentiated via
Moderate High High
Loans) digital reach
Low (due to Advisory-led full-
Broking Very High Very High
tech) service model
Wealth Trusted advisor for
Low High Medium
Management HNI clientele
 CHAPTER - 2

COMPANY PROFILE

2.1 BACK GROUND

Company Background: India Infoline Finance Limited (IIFL)

1. Introduction
India Infoline Finance Limited (IIFL) is one of India's leading diversified financial services
companies. Established with the objective of democratizing access to finance, IIFL has evolved
over the years into a significant player across various segments including retail lending, wealth
management, and capital markets. It is part of the larger IIFL Group and operates through its core
subsidiaries.

2. Historical Evolution
IIFL was founded in 1995 as Probity Research and Services Private Limited, initially providing
equity research services. It transitioned to a retail financial services provider under the name India
Infoline, and eventually expanded into lending, wealth management, and broking.
The major milestones in IIFL’s evolution include:
• 2000: Launched India’s first online trading platform.
• 2005: Entered the wealth management segment.
• 2010: Started NBFC operations through IIFL Finance.
• 2018–2020: Demerged its businesses into three distinct entities:
o IIFL Finance Ltd – Lending and financial services
o IIFL Wealth Management Ltd (now 360 ONE) – Wealth advisory
o IIFL Securities Ltd – Capital market and broking services

3. Organizational Structure
IIFL operates through a holding company model with independently listed entities:
• IIFL Finance Ltd: Non-banking financial company (NBFC) providing gold loans, home
loans, MSME loans, and microfinance.
• IIFL Securities Ltd: Offers stock broking, research, and investment advisory.
 • 360 ONE Wealth (Formerly IIFL Wealth Management): Provides investment
management for high-net-worth individuals and institutions.
Each entity has its own board, management team, and strategic direction, yet remains part of the
broader IIFL brand ecosystem.

4. Vision and Mission

• Vision: To be the most respected financial services company in India.
• Mission: To provide simple and accessible financial products to underserved segments of
society using innovation, trust, and customer-centricity.

5. Business Model
IIFL follows a retail-focused and technology-enabled business model. Key features include:
• Emphasis on secured small-ticket loans such as gold and home loans.
• Branch network across Tier 2 and Tier 3 cities for deeper penetration.
• Significant use of digital platforms for customer onboarding, underwriting, and servicing.
• Hybrid model in broking and wealth, combining personal advice with online convenience.

6. Core Values
• Transparency: Clear and open communication with stakeholders.
• Integrity: Ethical conduct across all operations.
• Customer-Centricity: Focused on delivering value and satisfaction.
• Innovation: Leveraging technology to simplify financial access.

7. Strategic Achievements
• Served over 7 million customers across financial products.
• Over ₹70,000 crore in Assets Under Management (AUM) across lending and wealth
services.
• Recognized for rapid digital transformation in the NBFC space.
• Consistently maintained strong credit ratings from agencies like ICRA and CRISIL.
2.2 COMPANY PROFILE AT A GLANCE

Type Public limited

Location Mumbai, Maharashtra, India
Corporate IIFL Centre, B Wing, Trade Centre, Kamala Mills - 400
office Compound, Off Senapati Bapat Marg , Lower Parel, Mumbai
013,Maharashtra, India

Registered IIFL House, Sun Infotech Park, Road No. 16V, Plot No.
office B-23, Thane Industrial Area, Wagle Estate, Thane - 400 604. Maharashtra

Year of 1995
incorporation

Industry Financial Services

Key Credit & Finance, Wealth Management, Financial
businesses
Product Distribution, Capital Market Related
Slogan When It’s About Money......
Employees 10,500 +
Business Around 1378 locations in 900 cities and towns
locations

Global reach Singapore, Dubai, New York, Mauritius, UK,USA,

Hong Kong, Switzerland, Geneva, India and Sri Lanka.
Listings NSE, BSE , MCEX, NCDEX
Listing date 17 May, 2017
Registrars Link Intime India Pvt. Ltd.
Short term ICRA A1+
debt rating
 Long term ICRA AA/(Stable)
debt rating

Domains www.indiainfoline.comwww.iiflfinance.comwww.ttweb.indiainfoline.comw
ww.flame.org.in

ISIN code INE530B01024

Bloomberg IIFL IN EQUITY
code

Auditors Sharp & Tanan Associates

Registrars Link Intime India Pvt. Ltd.
Name Address: C-13, Pannalal Silk Mill Compound, LBS Marg, Bhandup (West),
Mumbai – 400078

About IIFL

The IIFL (India Infoline) group, comprising the holding company, India Infoline Ltd

(NSE: INDIAINFO, BSE: 532636) and its subsidiaries, is one of Indias premier providers of
financial services.

IIFL offers advice and execution platform for the entire range of financial services covering
products ranging from Equities and derivatives, Commodities, Wealth management, Asset
management, Insurance, Fixed deposits, Loans, Investment Banking, Gold bonds and other small
savings instruments.

IIFL have a presence in:

Equities our core offering, gives us a leading market share in both retail and institutional
segments. Over a million retail customers rely on our research, as do leading FIIs and MFs that
invest billions.

Private Wealth Management services cater to over 2500 families who have trusted us with
close to Rs 25,000 crores ($ 5bn) of assets for advice.
Investment Banking services are for corporate looking to raise capital. Our forte is Equity
Capital Markets, where we have executed several marquee transactions.

Credit & Finance focuses on secured mortgages and consumer loans. Our high quality loan
book of over Rs. 6,200 crores ($ 1.2bn) is backed by strong capital adequacy of approximately
20%.

IIFL Mutual Fund made an impressive beginning in FY12, with lowest charge Nifty ETF.
Other products include Fixed Maturity Plans.

Life Insurance, Pension and other Financial Products, on open architecture complete our
product suite to help customers build a balanced portfolio.

IIFL has received membership of the Colombo Stock Exchange becoming the first foreign
broker to enter Sri Lanka. IIFL owns and manages the website, www.indiainfoline.com, which
is one of India‗s leading online destinations for personal finance, stock markets, economy and
business. IIFL has been awarded the

‘Best Broker, India’ by Finance Asia and the ‘Most improved brokerage, India’ in the Asia
Money polls. India Infoline was also adjudged as ‘Fastest Growing Equity Broking House -
Large firms’ by Dun & Bradstreet. A forerunner in the field of equity research, IIFL‗s research
is acknowledged by none other than Forbes as ‘Best of the Web’ and ‗…a must read for
investors in Asia’.

IIFL is a listed company with a consolidated group net worth of about Rs 1,800 crores. The
income and net profit during FY2010-11 were Rs. 14.7 bn and Rs. 2.1 bn respectively.

The Group has a consistent and uninterrupted track record of profits and dividends since its
listing in 2005. The company is listed on both Exchanges and also trades in the derivatives
segment.

IIFL‗s Crisil and ICRA Rating for short term is top rated as CRISIL A1+ and ICRA

(A1+) respectively. For long term, IIFL has been rated ICRA (AA-) by ICRA and CRISIL
AA/Stable by CRISIL indicating high degree of safety for timely servicing of financial
obligations.

IIFL is near you physically: IIFL are present in every nook and cranny of the country, with over
3,000 business locations across 500 cities in India. You can reach IIFL in a variety of ways,
online, over the phone and through branches. All offices are connected with the corporate office
in Mumbai with cutting edge networking technology. The group caters to a customer base of
about a million customers.

2.3 IIFL BRANCHES IN KOLAR-CHIKKABALLAPUR DIST.

• Chintamani
• Chikkaballapura
• Sidlaghatta

• Bagepalli
• Nandhgudi
• Kolar
• Gauribidanur
• Srinivaspura
• Malur
• Mulbagal
2.4 NATURE OF BUSINESS

IIFL – Private organization & Its Non-Government organization.

Service providing – Mortgaging gold, servicing gold loan, insurance facilities, Exchanging
currency.

1. Steady growth by adapting to the changing environment, without losing the focus on our core
domain of financial services.
2. De-risked business through multiple products and diversified revenue stream.
3. Knowledge is the key to power superior financial decisions.
4. Keep costs low and continuously strive for innovation.

Customer strategy
1. Remain largely a retail focused organization, driving stickiness through knowledge and
quality service.
2. Cater to untapped areas in semi-urban and rural areas, which is relatively safe from cutthroat
competition.
3. Target the micro, small and medium enterprises mushrooming across the country through a
cluster approach for lending business.

4. Use wide multi-modal network serving as one-stop shop to customers.

 2.5 VISION, MISSION, AND QUALITY POLICY

VISION
“To be the most respected financial services company in India.”

MISSION
"To provide a broad range of financial products and services to a substantial and diversified client
base, including individuals, corporations, and institutions, using innovation, trust, and a
customer-centric approach."

QUALITY POLICY

IIFL (India Infoline) is committed to placing the Investor First, by continuously striving to
increase the efficiency of the operations as well as the systems and processes for use of corporate
resources in such a way so as to maximize the value to the stakeholders. The Group aims at
achieving not only the highest possible standards of legal and regulatory compliances, but also
of effective management.

WORKFLOW MODEL

Like any other secured loan, in a gold loan the borrower pledges their gold jewellery as a
collateral with the lender. An important thing that every gold loan applicant must be aware of is
that mostly lenders accept gold jewellery with purity of at least 18 karat. Moreover, as per the
Reserve Bank of India‘s norms, banks and NBFCs offer only up to 75% of the gold‘s value as a
loan in order to manage their risks.
The lenders conduct an evaluation process to check purity and establish the weight of the gold.
Lenders analysis both the quality and quantity of the gold to determine its value based on the
current market price of the gold.

Once the evaluation process to sanction the loan amount based on the market value of the gold
is done, the lenders verify documentation. Compared to other loan products, minimal gold loan
documentation (like identity proof and address proof) and do not involve any heavy paperwork.
The loan is quickly disbursed after completing the evaluation and verification process.

2.6 PRODUCT PROFILE

IIFL Demat And Trading Account

Booming capital markets provide a perfect setting to start growing one‘s own wealth by investing
in equities, mutual funds, commodities. You can just start by taking the first step of opening a
Demat and Trading account that not only facilitates investing but also guides you with right
investment choices. IIFL Demat and Trading Account comes with award winning research on
over 500+ stocks, Industry‘s best trading platforms and regular personalized portfolio analysis.

IIFL is one of the few brokers which provide demat services of both NSDL and CDSL. Client
investing with IIFL can use proprietary TT EXE, TT web (desktop) and IIFL markets app for
transactions. For HNI clients, we provide dedicated experienced RMs to help in execution and
advice.

Home Loan

Getting a home loan from us is quick and simple. With financing and expert advice from IIFL,
you can also be a proud homeowner. Whether you are salaried or self employed, you can get a
home loan with competitive interest rates for the purchase of row houses, bungalows, flats and
even plots. Faster processing and affordable EMIs make IIFL home loans the perfect choice for
new or experienced home buyers. We also offer expert legal and technical counselling to make
 the home buying process that much easier. Let us lend you a helping hand in making your dream
come true.

Personal Loan

IIFL Personal Loan up to Rs.25 lakhs is designed to ensure that you get express disbursal into
your account in just 8 hours.

You can take Personal Loan for domestic or international vacation, wedding, latest gadget, higher
education, purchase of vehicle or even home renovation. IIFL Express Personal Loan will help
you realise your dream at an express speed in 3 quick steps:

Eligibility check in 1 minute

All you need to do is quickly answer 3 simple questions and see that given your monthly income
and commitments, how much loan you can get.

Online approval in

5 minutes

Auto-fill your form and skip KYC document submission using your Aadhar number or manually
fill the form. We will instantly churn numbers to give you e-Approval.

Loan amount in account in

8 hours
If you are happy with the Offer, just upload your documents. We will quickly verify these and
call you to confirm Final Loan Offer. Disbursal is done within 8 hours.

Gold Loan

1. Customer Application

The loan process begins when a customer expresses interest in availing a gold loan from IIFL
Finance.

Modes of Application:

• Offline: Visit the nearest IIFL gold loan branch.

• Online: Apply through the IIFL website or mobile app by filling out basic details.
2. Document Submission and Identity Verification

The applicant is required to submit valid KYC (Know Your Customer) documents for identity
and address verification.

Commonly Accepted Documents:

• Aadhaar Card

• PAN Card

• Voter ID / Driving License / Passport

3. Gold Valuation

The applicant presents their gold ornaments at the IIFL branch. The gold is assessed by experts
for:

• Purity (typically 18 to 22 karats)

• Weight of the gold (excluding stones or other non-gold parts)

• Market value as per current gold rates

IIFL uses certified and transparent methods for valuation to ensure fair pricing.

4. Loan Amount Determination

Based on the valuation, the eligible loan amount is calculated, usually up to 75% of the gold's
market value (as per RBI regulations).

Loan Quantum: Ranges from ₹3,000 to ₹50 lakh depending on the weight and value of the gold
pledged.

5. Loan Agreement and Approval

The customer signs a loan agreement which includes terms and conditions such as:

• Interest rate

• Loan tenure (typically 3 to 24 months)

• Repayment terms

• Auction policy in case of default

Once agreed, the loan is approved and sanctioned instantly.

6. Loan Disbursal

Upon approval, the loan amount is disbursed instantly via:

 • NEFT/RTGS to bank account

• Cash (for small-ticket loans, as per RBI limits)

• Wallet transfer (in case of digital applications)

IIFL offers loan disbursal within 30 minutes in most cases.

7. Repayment

The customer repays the loan as per agreed terms. IIFL offers flexible repayment options:

• Bullet repayment (entire principal and interest at the end of term)

• EMI-based repayment

• Part-payment facility

8. Loan Closure and Gold Release

Upon full repayment, the customer receives:

• Loan closure receipt

• Return of pledged gold in the same condition as submitted

• Option for repledging or renewal of the gold loan

Commercial Vehicle Loan

If you are buying your first truck or expanding your existing fleet, we have finance solutions
tailored as per your requirement. We at IIFL, offer loans at competitive rates for a wide range of
vehicles including buses, trucks, tankers, trailers, light commercial vehicle and small commercial
vehicles.
IIFL is the ―Preferred Financier‖ across all major manufacturers in India and thousands of
customers have trusted in us for our expertise and perfectly suited loan solutions.

The best part? We offer finance up to 100% for your commercial vehicles!

NRI Services

Investment in India made easy

IIFL’s Investment Banking franchise is unique, with strong distribution capabilities across
all investor segments:

• Private Equity
• Qualified Institutional Buyers
• High Net-worth Individuals
• Retail

Capital markets

We work closely with companies, identify their fund-raising needs, and raise funds effectively.
We offer a full suite of product offerings for accessing the equity and debt capital markets

Equity
1. Initial Public Offer (IPO)
2. Qualified Institutions Placement (QIP)
3. Rights Issue
4. Follow – on Public Offers (FPO)
5. Buyback
6. Open Offer
7. Delisting
8. Preferential Allotment

9. Debt
10. Private Placement of Debt
11. Public Issue of Non Convertible Debenture (NCD)
IIFL‘s deep institutional investor relationships play a strong role in generating demand from
institutional investors from India and abroad, both in IPOs as well as QIPs. IIFL‘s retail and HNI
reach is among the best in the industry and we endeavour to achieve strong participation from
these segments in the IPOs.

2.6 OWNERSHIP PATTERN

BOARD OF DIRECTORS

Mr. V. K. Chopra Independent Director & Chairman

Mr. Nirmal Jain

Whole Time Director

Mr. R. Venkataraman
Whole Time Director

Ms.GeetaMathur
Independent Director
 Mr. Nagarajan Srinivasan
Non Executive Director

Mr. Nilesh Vikamsey

Independent Director

Ms. Shubhalakshmi Panse

Independent Director

Mr. Sumit Bali

CEO and Executive Director

2.7 ACHIEVEMENTS /AWARDS

1. Awards and Recognitions

A. Bharat NBFC & Fintech Summit 2024
IIFL Finance received three prestigious awards:
• Best Technology-Based NBFC: Recognized for pioneering digital platforms serving over
8.5 million customers.
• Best NBFC in Customer Experience: Acknowledged for delivering exceptional service
through 4,800 branches and digital channels.
• Best Brand Building Campaign – NBFC: Honored for a multilingual testimonial
 campaign highlighting the success stories of small entrepreneurs across India. (IIFL
Finance)
B. Great Indian Audit Leader Summit 2024
IIFL Finance secured five accolades, including:
• Audit Team of the Year: Recognized for excellence in internal audit practices.
• Excellence in Financial Services Fraud Prevention: Awarded for robust fraud
prevention measures. (IIFL Finance, LinkedIn)
C. White-Collar Crime & Corporate Fraud Summit 2024
The company was honored with:
• Great Indian White-Collar Crime Investigators Award.
• Excellence in Financial Services Fraud Prevention Award. (LinkedIn)
D. IIFL Home Finance Ltd
Achievements include:
• Best Housing Finance Company of the Year under the Affordable Housing segment by
DNA.
• Excellence in Risk Management at the Elets 7th NBFC100 Leaders of Excellence
Awards 2024.
• ESG Initiative of the Year for sustainable practices in housing finance. (IIFL Finance,
LinkedIn, IIFL Home Loans)
E. IIFL Samasta Finance Ltd
Recognitions include:
• Best Women Empowerment Initiative of the Year at the Global CSR and ESG Awards
2024.
• Women Empowerment (Large Impact) Financial Literacy Award for promoting
financial literacy among women.
• Listed among the Most Preferred Workplaces 2024–25. (IIFL Samasta)

2. Strategic Developments
A. Resumption of Gold Loan Operations
After a six-month suspension by the Reserve Bank of India (RBI) due to supervisory concerns,
IIFL Finance resumed its gold loan business in September 2024. The company addressed
compliance issues and secured up to $200 million in liquidity support from Fairfax India during
the suspension period. (Reuters)
B. Fundraising Initiatives
To diversify funding sources and reduce reliance on bank borrowings, IIFL Finance announced
plans to raise ₹100 billion (~$1.2 billion) through bond issuances over six months. This includes
reissuing $150 million of its 8.75% 2028 dollar bonds. (Reuters)
C. IIFL Home Finance Bond Issue
IIFL Home Finance filed a draft shelf prospectus to raise up to ₹30 billion (~$358 million) via a
public bond issue, rated AA by Crisil and India Ratings. (Reuters)

3. Financial Performance Highlights

A. FY2024–25 Q4 Results
• Net Profit: Declined by 42% year-on-year to ₹251 crore, primarily due to a flat loan book
and a 9% decrease in net interest income.
• Loan Book: Stood at ₹78,341 crore, with home loans comprising 40% and showing a
15% year-on-year growth.(@EconomicTimes)
B. FY2024–25 Q3 Results
• Net Profit: Reported a consolidated net loss of ₹157.67 crore, compared to a net profit of
₹474.26 crore in the same quarter the previous year. (Business Standard)

4. Corporate Social Responsibility (CSR) Initiatives

• She Creates: Recognized for successful CSR activities empowering women.
• Bharose Ki Keemat: Awarded for effective use of celebrity endorsement in promoting
trust.
• WASH Financing Organization of the Year: IIFL Samasta was honored for its
contributions to water, sanitation, and hygiene financing. (IIFL Home Loans, Facebook)
 2.7 LIST OF COMPETITORS

India Infoline (IIFL) Competition

1. Share khan

2. India bulls

3. Angel Broking

Competitors

2.8 FUTURE GROWTH AND PROSPECTUS

1. Strategic Growth Initiatives

a. Diversification into MSME Lending
IIFL Finance is strategically pivoting towards Micro, Small, and Medium Enterprises (MSME)
lending, recognizing the vast unmet credit demand in this sector. In FY25, the company disbursed
₹9,430 crore in MSME loans, aiming to tap into the ₹20–25 lakh crore credit gap, with over 80%
of MSMEs currently outside formal credit channels. (Investing.com UK)
b. Expansion of Home Finance Portfolio
IIFL Home Finance plans to significantly grow its Assets Under Management (AUM) from ₹42–
43 thousand crore to ₹1 lakh crore over the next 3–4 years. This growth is expected to be driven
by affordable housing loans and Loan Against Property (LAP) offerings, maintaining a Return on
Equity (ROE) of 16–18%. (ETCFO.com)
c. Resumption and Growth of Gold Loan Business
Following the lifting of the Reserve Bank of India's ban on its gold loan operations in September
2024, IIFL Finance is focusing on regaining market share in this segment. The company plans to
hire 3,000–4,000 employees to bolster its gold loan business and is considering pricing strategies
to accelerate growth. (Reuters)
d. Diversification of Funding Sources
To reduce reliance on bank borrowings, IIFL Finance aims to raise ₹100 billion (~$1.2 billion)
through bonds within six months. This includes exploring rupee and dollar bonds, with a public
bond issue planned later in the financial year. The company seeks to diversify its borrowing mix,
reducing bank borrowing to under 50%. (Reuters)

2. Financial Forecasts and Analyst Expectations

• Earnings Growth: Analysts forecast IIFL Finance's earnings to grow at an annual rate of
44.5%, with revenue growth projected at 16.5% per annum. (Simply Wall St)
• Return on Equity (ROE): The company's ROE is expected to reach 15% within the next
three years, indicating efficient utilization of shareholder funds.
• Price Target: Analyst consensus sets IIFL Finance's stock price target at ₹483.33, with
estimates ranging between ₹450 and ₹550. (TradingView)

3. Recognition and Market Positioning

• Industry Recognition: IIFL Finance has been recognized among the 'Most Impactful
NBFCs 2025' at the NBFC Transformation Conclave 2025, highlighting its exceptional
performance in financial innovation and inclusion initiatives. (LinkedIn)
• Workplace Excellence: The company is listed among India's Top 25 Best Workplaces in
BFSI for 2025 and has been Great Place to Work® Certified™ for the seventh consecutive
year, reflecting its commitment to a supportive and innovative work environment.
(Business Standard)

4. Potential Challenges
• Asset Quality and Profitability: Fitch Ratings has noted challenges in asset quality and
profitability for IIFL Finance in the first nine months of FY25, indicating areas that require
strategic focus. (Fitch Ratings)
• Investor Sentiment: Despite strong earnings forecasts, investor enthusiasm appears
tempered, possibly due to perceived risks and past regulatory challenges. (Simply Wall St)
 CHAPTER-3
ANALYSIS

3.1 PORTERS FIVE FORCE MODEL WITH REFERENCE TO

ORGANISATION UNDER STUDY

1. Bargaining power of suppliers in Consumer Financial Services – If suppliers have strong

bargaining power then they will extract higher price from the IIFL. It will impact the potential
of IIFL to maintain above average profits in Consumer Financial Services.

2. Bargaining power of buyers of IIFL and Financial sector – If the buyers have strong
bargaining power then they usually tend to drive price down thus limiting the potential of the
IIFL to earn sustainable profits
3. Threat of substitute products and services in Consumer Financial Services sector – If the
threat of substitute is high then IIFL has to either continuously invest into R&D or it risks losing
out to disruptors in the industry.

4. Rivalry among existing players in Consumer Financial Services industry – If competition

is intense then it becomes difficult for existing players such as IIFL to earn sustainable profits.

5. Threat of new entrants in Consumer Financial Services industry – if there is strong threat
of new entrants in the Consumer Financial Services industry then current players will be willing
to earn lower profits to reduce the threats from new players.
3.2 SWOT ANALYSIS

SWOT analysis/ SWOT matrix is a contraction for strengths, weakness, opportunities and
threats and is a structured planning method that evaluates those four elements of a business
venture. A SWOT analysis can be carried out for a company, product, place, industry and
person.

It involves specifying the objective of the business venture or project and identifying the
internal and external factors that are favorable and unfavorable to achieve that objective.
STRENGTHS

1. Wide range of financial products

2. Successful implementation of ―Insurance broking‖ model

3. Online portal‘s successful branding as ―5paisa.com‖

4. Have over 2500 offices in India in over 500 cities

5. First Indian brokerage house to get membership of Singapore Exchange.

6. IIFL has been awarded the ‗Best Broker, India‘, ‗Most improved brokerage, India‘, ‗Fastest

Growing Equity Broking House‘

WEAKNESSES

1. High risk exposure as seen by conservative population

2. Less emphasis on advertising causes lack of brand visibility.

3. More interest rates.

4. Lack of skilled employee.

5. Gold loan duration is Very Less.

6. Short Period of renewal. Comparing to other gold loan companies its very short period.
OPPORTUNITIES

1. High income Urban families

2. More penetration into the growing cities

3. More schemes to the formers.

4. And also have different schemes for women‘s.

THREATS

1. Stringent Economic measures by Government and RBI

2. Entry of foreign finance firms in Indian Market.

3. New competitors are rising every year in the investment market.

 CHAPTER - 4
LEARNING EXPERIENCE

In the class just we can assume how the corporate world is but it is completely different when I
started to go to the company. In the class just we will read, learn and same thing we will write in
the exam and we will get pass but when we go for searching job really we will feel the heat of
outside world, regarding pressure for target achievement, competition for jobs etc…

During my stay in the organization I was exposed to the actual working of the organization. I
learnt how the different departments of an organization functions and coordination for overall
smooth function.

That was a wonderful experience to me in that IIFL. I learnt so many things there, what is the
real corporate culture, How much we have to be smart, How much talented we should, How we
should achieve our target, what is our responsibility. I could also analysis how McKinsey‘s model
contributes to effective working of the organization. During this short period, by interacting with
my guide and other key persons, it enables me to know about the functions of various
departments. Their workflow, discuss and responsibilities of respective heads.

CONCLUSION

A gold loan, backed by gold jewellery, can be an instant solution to get a secured credit facility.
Gold loans have much lower interest rates and can be an ideal alternative to personal loans and
credit cards.

The amount of money a person is eligible to borrow against the gold and the interest offered
depends on the lender. As such it is good to compare the interest rates of at least two to three
lending institutions and then choose the lender offering the best deal.

IIFL Finance offers instant funds against your physical gold to meet your emergency financial
requirement. Gold loans at IIFL Finance are offered through a quick and fully online application
gold loan process that can be completed within minutes while sitting at home. IIFL Finance offers
gold loans at affordable interest rates and gold loan repayment tenure that can even be customized
depending upon the borrower‘s income or cash flows.

SUGGESTIONS

• IIFL Ltd should focus on retaining its customers for a longer term by initiating more
products and services to its customers.

• IIFL Ltd should need to take precautionary measures for improving its services,

• Thereby enabling it withhold its customers going forward, with the fact that majority of the
customers were satisfied by the services provided by its competitors, namely Muthoot
finance and Munnappura, to an extent.

• IIFL Ltd need to concentrate more on improving its customer care services.

• IIFL want to decrease service charges.

• IIFL should add some extra rewards and gifts to the customers.

• IIFL want to conduct awareness programs about gold loans.

• IIFL Company have more reputation, but they want to adopt new technology in their
service.

• For new executives, the company wants to give training to give a good service to the
customers.
 CHAPTER - 5
BIBLIOGRAPHY

References:

➢ Organizational behaviour - Appanaya Reddy,

➢ Indian Gold Loan Market – Cognizant
➢ The Economic Times IIFL General Leasing Finance Limited
➢ From IIFL branch, Factsheets of various companies, like ICICI Prudential, Reliance,
etc.

Websites:
➢ www.indiainfoline.com
➢ http://www.iiflfinance.com/Products/GoldLoan.aspx
➢ http://www.neytri.com/gold-loans-what-you-must-know/
➢ www.mutualfundsindia.com
Conclusion:

From my research It can conclude that there are more middle-class families who get benefit
of IIFL Finance‘s services. There is mostly s mall-scale Businesses, are take visit of IIFL
Finance‘s. Most of respondents are satisfied from the services which are provided by gold
loans, and personal loans. Low-income earner people take more loan as compare to high
income earner.

IIFL Finance's service offering comprises money transfer, PAN Card services, foreign
exchange, leasing and facto less solutions. It caters to individual and corporate
clients through a network of branch offices, and online portals. ring services, travel
solutions, and digital and cash
Annexure