Chapter | = Soft Skills and Hard skills Hard skills Haid Skil'S ore technical knowledge of taining that you have gained through any ik experiences including in your career or education Hard sxills include 1 contain ' Bilingual of mullilinguat 2. Database management 3 Adobe SoPware suite 4 Network security 5: SEOISEN. marketing 4: Statistical analysis Datamining @: ve design 2° pp development. 10 Campain management UW: Storage Systems and management m- programming languages Cpython 1 Javascript , Swift) Soft. skills Soft SKINS are_personal habits aM araits that Shape how you work .on your own and with othe ‘Soft skills include ! Contain 1+ Integrity 2- Dependability a: Bifecive Conmunication 4: open- mindedness 6: Teamwork & Creativity F_problem -selving 3 critical sinking 4 Adaptability {0+ Organization 4 Empat 1a willingness 4o_eemnSoft Skills - Hard_skitts Soft. skills definition + desirable qualities Sons o? employment. that don't depend on acquired Knowledge They include = = Common Sense. = the ability to deal with people =a positive Flexible attitude > Social skills = interpersonal skills 0 positive attitude thee skills define your relationships with : \- other people 2- pow you approach life and work “They ave those skills that are not technica} or job - related Hard. Skills deRiition: by contrast, is a phrase usually used to describe job ~specific skits examples oP hard Skills = ~ professional skills, like _bricklaying » accountacy = medical expertise 1 like diagnosis , treatment ~ ober skills 4nat can be taught. R whose presence is testable through exam why are both importance ? job related expertise is essential in any profession and in many other careers over_the last 20 +o 20 years. understanding has grown and perhaps thai the_soPt Skills may ultimately le more important in determining levels _oP Success Hard Skills + basic minimum necessary to operate in that particular work place SoPt Skills = whether or not you are successful in your career may depend 0 how you _telate_to other people and to work.tne rnost important Soft Skills | Communication people with Sironge Communication skills can: ~ build relationships (from inital rapport to long term) -_hisien welt ~ vary communication to suit different situations = avoid _ misunderstanding ~ improve overall work place function Bad scenario two Students work on shared Slide presentation without Coordination each makes a Seperate version ; leading 1 mismatched a ConPusing Slides Fesult + audience confusion and student embarrassment due 4s lack oP Communication Good Scenario jwo students coordinate: agree on layout set simelines , send updates -& rehearse result: Smooth clear R.well coordinated presentation» bon students feel proud: 2. SelP- motivation SelP. motivated people * ~ don't require clase supervision = gre generally _ positive = Keep going even during _diPPicult times Closely linked to: personal resilience: ality te ounce back from problems adaptability + adjusting to change Bad Scenario: Jana delays studying or an important test Spends time on social media, and waits 4o fee) motivated result: panic anxiety » poor preparation, and bad performance Good Scenario: Sami_ prepares a Schedule, Sets small goals, and motivates himsel? even when_unmotiated fesult confidence ard strong test performance3- Decision making, gyeryone makes daily decisions, From minor to major tiPe choices often, making any decision is more imporlant than the decision itsel? good decision-making aids in problem solving -helping choose among solutions load Scenario + agroup cant agree on project topic -one Student choose randomly without discussion resutt* lack oP enthusiasm and poor project outcome ood Scenario: a group ists ideas, weighs pros and cons » and yotes on the best option vesult* group motivation purposeful work and Standout project 4- leadership leadership involves = managing & motivating others = delegating work Inot easily developed without practice -bul essential when stepping into leadership voles bad scenario = maya leads a group praject by: {posses others | \gnores ideas /takes credit] blames others when things go wrong Tesult+ group discouragement lack of participation, and poor project. good scenario + ail leads by» listening ) Fair task division | regular check-ins | offering help result motivated team, early completion . conPident presentation . teach praise 5 - team work effective team work requires understanding of : - task Focused skills + doing all the work = process Pocused skills: how the work gets clone with otters bad scenario: noor ends up doing all the work while others \gnoce messages / are late 40 meetings / dont Contribut result: noor i3 exhausted: group looks disorganized / imbalanced noticed by teacher qood Scenario: team divides tasks lina: research | Sam: Slides omar: script | Dana: Delivery result: pride 1 Clarity, Strong collaboration , teacher praise6: Creativity and problem sowing through Some find these skills easier, they can be developed important for overcoming unexpected challenges bad Scenario printer_breaks before deadline group _panaics . blames each other takes no action result missed dealin . poor grade - unresolved problem good Scenario + group Stays calm and proactive: one suggests emailing teacher ~ one offers to print at home - one searches for another printer result project submitied on time teacher impressed F time management defined 9s * ability to get the job done within time available often tied to a good work ethic bod scenario = group precrastinates on a video project last_minute rush causes stress errors .and_conPlict result: messy , incomplete_work and disappointment. good Scenario’ group mates a plan from day one: divides tasks / tets mii deadlines / Finishes early , camly reviews: result: polished project relared and confident presentationChapter 2+ personal development DePinition of personal development personal_development + is_a tifelong process it is_a way for people to assess thei Set goals in- Order to realize and matimize their_patential its includes setting goals 1 devloping skills increasing self -awaveness & learning From experience purpose + to grow personally & professionally rachieve goals . improve. self- confidence ond tive a more fulfilling \ife why selP development important = 1- enhances selP awareness + helping you understand your strengths .weaknesses, values and motivations Jeading you to geod decision making and a Sense oP purpase 2 improving your relationships : with everyone around you by developing and understanding of your ‘own emotions leading to better communication and empathy (putting yourselP in someone else's Sitwation and trying +o help them) 3- Boosting confidence : by developing your skills and_achieving goals the natumal_result is higher confidence which impacts career and_relationships - career growth +s a result of acquiring stills and Knowledge .you become an asset to the company. ‘ond you havea higher chance. of promotion and job Satisfaction 1 Work life balance : once you put your well being and sel? improvement first ,you enhance your overall tie: Greater Resilience : you ore rendy to defeat everything that stands in your way because you develop a growth mindest and youcan adapt to change Pasier: JF overall. well- being : everything is better: confidence. self-esteem ond Sense of accomplishment Managing your personal Development. personal development is the Conscious pursuit of growth by expanding Sel? awareness knowledge and Skil\s Step 1: developing a personal vision purpose: to motivate yoursel? by having a clear direction what todo: think about where you wsunt to be in the next few months or years. and, why Step 2: planning your personal development purpose: 4um_your vision into a realistic plan. oction* create a personal development plan_L ppp)‘Step 3% Starting tne Improvement process purpose begin learring 19 ways tat suit you best Step U: recording your personal. development purpose: track progress and rePlect on grown Method : Keep a leavring jowmnal !10q note Key skills insights, achievements why? ‘Helps rePlection » increases_motivation Step 6 reviewing and revising development plans purpose: make leayning a Continuows adaptive cycle process: reflect, evaluate /revise goals and plan regularly Framework: Kolb's Experiential learning cycle Cexpetience > rePlect > learn —> apply) Nastering personal Growth strategies Seeking Feedback: ask mentors! peers For honest eailbock to identify strengths & gaps Building Support Nehworks : surround yoursel? with encouraging, people-mentors, Friends, coaches Eribracing Failure: treat failure 05 part oP grown learn j adapt rmove Forward Setting Milestones break big goals into smaller steps Celebrate progress! Continual learning :4aKe courses jyead explore new skills - always be laning- Balancing life work: avoid burnout make time Por vest nobles » and relationships. Practicing Mindfulness: use meditation or reading exercises + Say calm ond focused Haslow's perspective (1470. p-383) “Two basic needs + - 40 see ourselves as Competent - 40 be autonomous Cindependent / SelP- directed ) BelieP + every one has limitless roorn For growth f cal ‘Thebasienceds ot eed wat onygen sees temper reution sp andebation, ean ara oursSelP-Hotivation - the most important. principle in personal development what is Sel?- motivation? SelP-motiyation ‘is what drives us 40 do things and/or to take action if15_ about + ~ Setting your_personal_goals = achieving those goals here is a strong corvelation between selP-mofivation personal goals -and_actievement- Uahy is it important? 4o_become properly motivated and to achieve it helps to spend some time hiking about_your personal goals and what you want 40 achieve in your tife ‘in general * = the more people achieve tne mote selP- confident. they become. = as_selP- confidence rises 180 does the ability to achieve wore ‘on ‘the other hand: = when people fail to achieve or meet goals , heir sel? esteem 8 confidence may suffer = 4his_can negatively ofect motivation to achieve_more. “Types_oF motivation \- intrinsic motivation related 4o what we want to do dePined_o8 : performing an oction or task based on the. expected or perceived Satisfaction oP doing it intrinsic. motivators include : - hoving Fun ~ being interested = _personal__challenge. +his Kind oP motivation enables you to fake control oP your tife 2- Extrinsic motivation related to what we have to do deFined es + perPorming an action of task to attain an external reward » such as money / power ! good marks er grades people are motivated differently different. people are motivated toy different things, and at diPlerent times. in their lives the same task may involve more intrinsic motivators at one point and more extrinsic. motivaters at another most _40SkS actually have a combination of both intrinsic ond _extrinsic_motivations4hink about this : the story of the tortoise and tne hare the hare was So Sue he would win that he went to sleep during the race the tortoise kept moving steadily , believing he had a chance to win when the hare woke up and rushed .it was tao late - the torboise fad already won lesson = the hare hada fied mindset -he believed his natural ability guaranteed victory regardless of ePfort the tortoise had a growth mindset he believed in working hard. not Rearing failure rand Keeping going even when it was toughCommunication Skills what 1s _Commuriication ? DePnition: she act of 4ransPerring information Pram one place to another Forms oP Communication = verbal + Spoken or written _lanquage Non-verbal: body language »Pacial expressions -gestures, Jone visual charts graphs logos . inforgraphics Combination: most real_world Communication involves raultipte forms why Communication Skills Matter foundational \iRe skill for understanding others and being under stood Crucial in: = professional 1ife: job applications .presentations, team collaboration = personal relationships: mainiaining connection resolving, conPlict = Interacting with instiutions « maicing complaints. osking for help poor communication + Can break down relationships or create _misunderstandings Good Communication: builds trust, efficiency and Stronger connections Key communication Skis Skeill_ type = discrigtion Speaking + Clear: articulate, tailored to the audience. listening + active, focused includes rePlection and clarification non verbal cues : tone: body language facial expression gestures Questioning: extracts more infor confirms understanding... maintains Plow writing: Concise. correct , structured Por clarity Feedback giting: constructive, respectful, actionable presentation Seils : Speating In Stont oP on audience with clarity and confidence Core principles oP EPfective Communication Principles. details Yoo way process * involves both Speatking and tistering actively Shared understanding: not just ending infor but confirming mutual understanding Tailoring Message: adjusting tone, vocabulary ,.and complexity for your audience. Clarity & Simplicity : avolding jargon, using plain language when needed Feedback leops + checking comprehension ,rePlecting back, asking clarifying questionsDeveloping Communication Stilts Lifelong process : you never truely master Communication Stronge Communicators often: = possess self - awareness = reflect on what worked or Pailed in_inleractions > practice regularly Start with Small, easy habits like + = maintaining eye contact = \istening fully. before. responding - asking open - ended questions = being mindful o& Jone and body. language. Verbal vs. nonverbal Communication types examples verbal (spoken) : Conversations, speechs , interviews , teaching verbal (written : emails »reports , resumes, essays Non-verbal : eye contact .gestures, posture, Clothing, yoice tone “Tp + non verbal_cues_an_reinforce or contradict spoken wotds. Always align beth, Listening - The most underrated. skill 45 tof Communication time_is_spent_tistening listening + hearing =p it’s _an_active skill “Types: Active listening: Fully engaged. rePlectig back, no interruptions RePlective listening: paraphrasing 40 conFien understanding InePRective listening: distracted sbiased, or passive attention Communication in Different Contexts Situation: Skill Pocus + Job interview: clear expression , confidence _, Stronge vocabulary , active listening personal Conflict: empathy calm tone, listening » assertiveness public speaking: confidence , clarity audience engagement Group_wort listening, diplomacy, idea sharing , managing dynamics Cross. cultural confexts + awareness oP cultusal_ norms: avoiding idioms . simpiying languageChapter 3 + Interpersonal! Communication Definition interpersonal Communication : is a two-way process that involves exchanging information feelings and meaning between a Sender and a receiver H's not just uhat is said, but also: = How it’s said + tone oP voice > Facial expressions = body language *_gestures includes both = verbal Communication =_Non- verbal Communication Elements of Communication: 1 the Communicators tulo_woy process (Sender & receiver) Poth need to Show mutual interest Shared understanding is Key 2: the message not_just_speech_or information includes non-Nerbal cves- ~ Soical expressions > gestures = tone of voice 3+ Noise anything that distorts or distracts from the actual message influences how he listener interprets ‘the message U- Feed back helps ensure the message was _underst_d examples * . =" didi understand you correctly? 7" did you mean to Say this ? 5 Context physical Setiing (ofAce voorn) Social context (roles, responsibilities: expectations)6- Channel medium used to communicate + = phone, whatsapp. face to face > Social _media_tinstagram, facebook ) = emails, google meets teams in face-to-Pace: speech +vision ore used *F tips for better Communication | Display positive Body language Smilesmod open posture over 60% oF Communication is _nen-verba) 2: tisten actively try to understand the Pull message respond positively 3- qvoid interrupting the speaker tet them finish before responding 4 be veutra! stay calm and objective especially important when receiving criticism 5- Stay on topic ayoid_distractions or digressions keep Pocus on the waain point 6 be confident with your ideas Own your words builds trust_and Flow in Conversation Tbe open to Peedback accept feedback with oppeness Jearn Srom it and improve The 7C3 of effective Communication c clarity be clar and direct - ovoid conPusion Conciseness keep your message brieP and to the point Completeness include all necessary details Por fall_understanding Courtesty be polite and respectful - rind the listener's feelings Correctness use accurate language ond grammar to aid clarity Comiderotion think of the receiver's needs. feelings, and interests. Concreteness use Pacts , data, and examples - ovoid vague languageinterpersonal Communication is a key life Skill and Can be used to give & collecte information influence the attitudes & behavior of others + form contacts & maintain relationships make Sence of the world and our experiences init express persona) needs and understand the needs of others + give and receive emotional Support > make decisions & Solve problems anticipate and predict behavior 4: reguiate _ power eH amc Chopter 3B : Emotional Intelligence