C@23 M@83 Y@8 K@53

SETTING UP YOUR TERMINAL

VeriFone Vx 520 & 680 HARDWARE
Quick Reference Guide
VERIFONE PINPAD 1000SE
Printer well When prompted, the cardholder uses the PINpad to input their
Personal Identification number (PIN) for debit transactions.
Display screen Note: Respect the privacy of the cardholder while they key in
their PIN, and encourage them to protect their PIN.
Magnetic stripe
card reader
ERROR MESSAGES
Keypad As a general rule, press to clear any error message on the terminal
screen. If the error persists after you’ve tried the solution(s), call Customer
EMV card reader Service for assistance.
• Card Not Supported – Ask the customer for another form of payment

USING THE TERMINAL •

(i.e., ask for another card).
Card Swipe Error – Swipe the card again, or enter the Card number
TRANSACTION STEPS manually.
To process any transaction/use any feature start from the idle screen: • Comm Error-Cxxx – Retry the transaction.
1. Start up the device – system will automatically begin SoftPay • Connection Failed / TCP Error – See “No Network Connection”
application, the Debit/Credit processing application error message.
2. Swipe/Insert EMV/Tap for Contactless • Err Entering PIN – Re-enter the PIN (before the PINpad times out again).
* Always press after keying in data • Error Reading Card Device – Swipe the card again.
* Press a gray key to select a menu item/option • Please Check Line – Ensure the phone line is inserted securely into
both the terminal’s phone port and the wall jack.
* Prompting is dependent on the terminal’s configuration
• No Manual Entry – Swipe the card instead.
• No Record Found – The record is not in the open batch.
TERMINAL FUNCTION KEYS • PIN Pad Error – Ensure that the PINpad cable is inserted securely into
CANCEL: Cancel a transaction or clear a message. both the PINpad’s port and the terminal’s port.
CORRECTION: Delete characters. • PP Not Connected – See “PIN Pad Error” message.
ENTER: Submit data (e.g., Amount, IDs, Card #, etc.). • Swipe Only – Swipe the card to do this transaction.
• Void Not Allowed – This is a debit transaction, which cannot be voided.
SELECTION: Select menu item/option.
Scroll Down Scroll Up OTHER HARDWARE ISSUES
• PINpad display is blank: See “PIN Pad Error” error message.
• Printer light blinks: Press the Printer button to open the lid. Place a new
paper roll in the paper well (unroll enough paper so that when the lid is
closed, the paper slip is clamped against the cutting teeth).
ENTERING CHARACTERS
• Alpha Characters: Press a number key once and then press the ALPHA
SETTING UP SERVER IDs & PASSWORDS
key (repeatedly if necessary until the desired letter appears).
This option is used when User IDs and passwords are required to
• Special Characters: Press a number key once, and then press the
operate the terminal.
ALPHA key (repeatedly if necessary until the desired character appears).
1. Select MENU arrow down to, and select SERVER SIGN ON / OFF.
for character... press for character... press for character... press 2. Enter the ID number (4–digit number provided by the employer) of the User.
<space> - + & 0 @ 4 ] 8 3. Press .
.\ 1 / 5 ( 9 4. SIGN ON? Select Yes (or No to cancel operation).
5. Allow the user to enter their 4–digit password.
~ 2 ? 6 ‘“) *
6. Press .
% 3 [ 7 $:=^ #
7. The process is now complete.
Note: The operator of the terminal MUST input a 4–digit password that is

FOR ASSISTANCE...
known only to that person as they will assume responsibility for all transactions
processed using their ID and password.
Aruba: (297)-588-0101
Bahamas & TCI: (242)-326-CARD (2273) SIGNING OFF / DELETING A SERVER
Family Islands: (242)-300-8472 1. Select MENU arrow down to, and select SERVER SIGN ON / OFF.
Barbados: 1-(888)-847-5803 2. Enter the ID number (4–digit number provided by the employer) of the User.

Cayman: 1-(888)-847-5803 3. Press .

Curacao: (5999)-763-8438 4. SIGN OFF? Select Yes (or No to cancel operation).

Eastern Caribbean: 1-(888)-847-5803 5. Input the 4–digit password of the user.

Trinidad & Tobago: (868)-625-1083 6. Press .

7. The process is now complete.

141185WK_r2_R8_RBC_SettingUpYourTerminal.indd 1 3/11/15 11:13 PM