ANSAEKU SAMUEL
Telephone: +233558153981
Email: [email protected]
CAREER OBJECTIVE
A highly skilled, qualified, and accomplished candidate with extensive knowledge in financial
accounting, seeking an entry position to upgrade my skills and knowledge in the financial sector
and to become a multi-talented, influential and determined person, characterized by a can do
attitude, ready and willing to work in any challenging environment where my experience and
educational abilities will be fully utilized whiles learning more from experienced colleagues.
EDUCATION AND QUALIFICATIONS
University of Professional Studies August 2019 – September
2022
BSc. Accounting and Finance
Swedru School of Business September 2015 – May
2018
West Africa Senior School Certificate (WASSCE)
WORKING EXPERIENCE
BBOXX (Ghana Office)
Customer Service Specialist, - January. 2024 - July 2024
Handle customer queries across telephone and email channels
Compile daily and weekly reports on queue performance
Collate and share relevant customer feedback with management
Receive and resolve level one complaints within SLA, escalating when necessary
Onboard new customers and maintain accurate data in their profiles
Educate potential customers on product and service information
Cross-sell products and services to customers
Convert opportunities to sales and verify customer account detail
National Service Personal November 2022-September
2023
Forestry Commission
Duties:
• Assisted administrators and district manager with support requests.
• Supported accountant with data entry using Excel.
• Issued revenue receipts at the revenue checkpoints.
• Ensured receipt books were safeguarded.
• Assisted with month-end closing of accounts.
• Assisted with typing, printing, and filing of documents.
SKILLS AND PERSONAL ATTRIBUTES
• Effective communication skills.
• Good team player and ability to multitask.
• Goal-oriented and ready to take initiative.
• Knowledge in basic operating systems like Microsoft Word, Excel, PowerPoint, Internet
Explorer.
• Ability to work in a target-based environment.
• In-depth knowledge of accounts payable and receivable
REFEREES
Isaac Kesse
Customer Service Team Leader
Customer Experience
Bboxx
+233 24 702 1630
