CURRICULUM VITAE
KARTHIK S.C
Mob: +91-9108160134
E-mail: [email protected]
Carreer Objective
To be Team Leader with progressive organization that gives me scope to apply my educational and
professional skills and provides me with advancement opportunity and knowledge empowerment.
Work Experience
CRO(Customer Relationship officer):in Mphasis
Working as an AIRTEL execute customer oriented and excellent communicator
processes as a Customer Support executive in the year of (2014 may to 2015 aug).
Providing the excellent resolution to the customers as an executive solve the customers
problems and queries .
As a team member achieving the indivisual target of team assigned.
SME(Subject Matter Expert):in Mphasis
As a senior executive got an opportunity to handle the new team members and helping
them to handle the calls and providing the guidelines regarding the process.
Managing the team members effectively and track the performance of the team.
Giving feedback to the team members and helping to improve their working skills.
Team Leader(TL):in HGS
Working as a team leader got an opportunity to handle the team in the year of (2015
aug to Nov 2019).
Managing the team effectively to ensure achievement of target and performance.
Conveying the client requirements to the team with regards to the process.
To study the functionality and business process changes and suggest necessary action
to be taken and training to be provided to the team member.
Overseeing the quality of deliverables.
Ateending daily, weekly and monthly targets specified by the process.
Team Leader (TL): in V5 Global solution:
Working as a customer relationship manager attending the customers directly and sale
the products and provides the best services. Since (2020 Jan to 2021oct).
Tracking the team performances and manage the store revenue.
Achieving the daily targets of the store.
Socialize the changes in business processes and organizational design.
Communicating with clients regarding grievances from the company and also giving
new information on new products or services.
Deputy Manager : Axis Bank
Relationship Manager for USA and CANADA Clients with a portfolio of 40cr.
Building and nurturing strong client relationship through regular engagement,
understanding their financial goals and providing personalized solution.
Identifying potential customers and acquiring new clients, often through referrals
and cross-selling.
Managing existing client portfolios, ensuring optimal investment strategies, and
providing regular updates.
Assessing client risk profiles and providing tailored financial solution that align with
their risk tolerance. Providing exceptional customer service, addressing client
inquiries promptly and resolving any concers.
Personal Qualities
Strong communication skills in written and verbal both.
Outbound and inbound programs.
Strong motivational and logical skills.
Ability to persuade the people.
Ability to produce the best result in pressure situations.
Educational Profile
SL NO EXAM PASSED SCHOOL/COLLEGE BOARD/ YEAR OF AGGREGATE
UNIVERSITY PASSING
1. SSLC ST MICHEALS HIGH K.S.E.E.B 2009 57.28%
SCHOOL MADIKERI BOARD
KODAGU DIST
2. PUC SRIRAJARAJESHWARI Dept. of pre- 2011 52.16%
PU COLLEGE MADIKERI university
KODAGU education
3. BCA FIELD MARSHAL Mangalore 2018 52.10%
K.M.CARIAPPA University
COLLEGE MANGALORE
UNIVERSITY MADIKERI
Computer Knowledge
Knowledge of Microprocessor.
Languages : C, C++, Java, HTML, Tally 9.0 (Financial Accounting).
Visual Basic
Packages : MS Office,
Operating Systems : Ubuntue, Windows 2000/2007/2010/XP/vista
Key Responsibilities Handled
Attending escalation calls apart from taking normal calls.
Conveying the client requirements to the team with regards to the process.
Attaining daily, weekly and monthly targets specified by the process.
Adhering to the schedule as prescribed by the TL.
Providing the feedback to the process manager at the end of the day.
Providing customer service and understanding the needs of the client.
Managing the team effectively to ensure achievement of target and performance.
Presentation of proposals for business development.
Establishing work plans.
Delegating assignments to team members.
Supporting customers by emailing and online chats by giving them technical solution of
their product in use.
Documenting problems of a particular product in large numbers & reporting to company
and concerned department.
Review and sign off on requirements, process flows, gaps, and design documents.
To study the functionality and business process changes and suggest necessary actions to
be taken and training to be provided to the team members.
Socialize the changes in business processes and organizational design.
Training the new employees in the voice process as well as in the technicalities of the
product to provide support to customers.
Communicating with clients regarding grievances from the company and also giving new
information on new products or services.
Making calls to the customer after generation of their first bill.
Determining the needs of the client.
Overseeing the quality of deliverables.
Personal details
Father’s Name : Chandraprakash .S
Date of Birth : 07.10.1993
Sex : Male
Nationality : Indian
Marital Status : Single
Languages Known : English, Hindi, and Kannada.
Hobbies : listening to Music, Reading books.
Declaration:
I hereby acknowledge that all the information furnished above is true to the best of my
Knowledge.
Date:
Place: Bangalore -------------------------
(Karthik Sc)
