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Servicenow:
Certified System
Administrator
CSA_QnA PART-1

This practice set is based on the community

post created by “Lon Landry”. Created for better
readability, Happy Learning.

CATEGORY: CMDB & EVENT

LINKEDIN: SAMEER KADIUM

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1. What are the three key tables in the CMDB?

• CMDB Properties [cmdb_properties]

• Base Configuration Item [cmdb]
• Configuration Item [cmdb _ci]
• CI Relationship [cmdb_rel_ci]
• CMDB Baseline [cmdb_baseline]

✓Answer:
Base Configuration Item [cmdb]
Configuration Item [cmdb _ci]
CI Relationship [cmdb_rel_ci]

2. What is the graphical interface to visualize CIs and their relationships called?

• CMDM Maps
• CI Charts
• CI Relationship GUIs
• Dependency Views
• CI Relationship Reports

✓Answer:
Dependency Views
3. Name three key tables in the CMDB.

• cmdb
• cmdb_baseline
• cmdb_rel_ci
• cmdb_ci
• cmdb_properties

✓Answer:
cmdb
cmdb_rel_ci
cmdb_ci

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4. Select three facts below about; What is CSDM?

• Standard terms and definitions

• A set of reports for CMDB
• Best Practice for CMDB Data Modeling and Data Management
• CMDB code to install.
• Out of the box CMDB core tables

✓Answer:
Standard terms and definitions
Best Practice for CMDB Data Modeling and Data Management
Out of the box CMDB core tables
5. Name four benefits that an accurate, up to date CMDB presents to an IT Team.

• Risk management becomes increasingly difficult, and service improvement cannot be

measured.
• Locating failed changes and associated incidents.
• Facilitate impact analysis of proposed changes to reduce or eliminate downtime.
• Assess problem trends pertaining to specific CIs.
• Efficiently manage incidents affecting CIs and service delivery.

✓Answer:
Locating failed changes and associated incidents.
Facilitate impact analysis of proposed changes to reduce or eliminate downtime.
Assess problem trends pertaining to specific CIs.
Efficiently manage incidents affecting CIs and service delivery.
6.Toggle between the _____ _____ _____ view and the form view using the options in the form
title bar.

• CI Status Dashboard
• CI Health Dashboard
• CI Health Center
• CI Service Center

✓Answer:
CI Health Dashboard

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7_____ _____ discovers and models the relationships and dependencies between discovered CIs
and automatically populates this information into the CMDB.

• Discovery Mapping
• Service Mapping
• CI Relationships
• CMDB Mapping

✓Answer:
Service Mapping
8.As it relates to ServiceNow, LDAP is an abbreviation for what?

• Limited Data Access Point

• Lightweight Directory Authentication Proxy
• Lightweight Directory Access Protocol
• Limited Data Access Protocol

✓Answer:
Lightweight Directory Access Protocol
9_____ help monitor and discover what system components are needed for effective and
efficient business processes and IT service management.

• Service Maps
• Transform Maps
• CMDBs
• Dashboards

✓Answer:
CMDBs
10.Select two items below that relate to a Configuration Item.

• A tangible or intangible device used by an organization.

• User and Groups
• Email Services
• Groups
• Users

✓Answer:
A tangible or intangible device used by an organization
Email Services

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11.ServiceNow Service Mapping uses a _____ _____ approach to overlay service maps onto
existing configuration data to connect CIs underlying a given service, making the CMDB service
aware.

• Top-down
• Bottom-up

✓Answer:
Top-down
12.To review or create new Suggested Relationships navigate to:

• ALL > Configuration > Suggested Relationships

• ALL > System Security > Relationships > Suggested Relationships
• ALL > System Properties > Relationships > Suggested Relationships
• ALL > Configuration > Relationships > Suggested Relationships

✓Answer:
ALL > Configuration > Relationships > Suggested Relationships
13.Name three CIs from below?

• Tangible (e.g. hardware, software, servers) entities

• Intangible (e.g. business services, email) entities
• Configuration Management Database
• Configuration Item
• configuration_admin role

✓Answer:
Tangible (e.g. hardware, software, servers) entities
Intangible (e.g. business services, email) entities
Configuration Item
14.Name three CMDB components from the list below.

• Dependency Views
• Tables & Columns
• Business Services
• Processes
• Studio

✓Answer:
Dependency Views
Business Services
Processes

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15.Select two facts below about; What is CSDM?

• Guidance on service modeling

• an automatic fix for past implementations
• Recommended mappings
• An SKU or product to buy

✓Answer:
Guidance on service modeling
Recommended mappings
16.What are the three key CMDB tables?

• cmdb_rel_ci
• cmdb_properties
• cmdb
• cmdb_ci

✓Answer:
cmdb_rel_ci
cmdb
cmdb_ci
17.A Dependency Views map has one starting point, called the _____________of the map.

• Root CI or Root node

• Root CI Item or Root node
• Root CMDB item or Root node

✓Answer:
Root CI or Root node
18.What can Configuration Items be?

• Intangible or not tangible

• Neither Tangible or Intangible
• Tangible or Intangible
• Tangible but not Intangible

✓Answer:
Tangible or Intangible

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19.As it relates to CMDB, CI is an abbreviation for what?

• Critical Incident
• Customer Integration
• Configuration Item
• Change Interface

✓Answer:
Configuration Item
20.The __________ represents a standard and shared set of service-related definitions across our
products and platform that will enable and support true service level reporting while providing
prescriptive guidance on service modeling within the CMDB.

• Common Configuration Item Model (CCIM)

• Common Service Data Model (CSDM)
• ITIL Instance Data Model (IIDM)
• Common Service Mapping Model (CSMM)

✓Answer:
Common Service Data Model (CSDM)
21.For CIs, you can create a new relationship rule in:

• Configuration > Relationships > Suggested Relationships

• CIs> Relationships > Suggested Relationships
• Configuration > Suggested Relationships

✓Answer:
Configuration > Relationships > Suggested Relationships

22.Navigate here to view a Dependency View Map

✓Answer: Dependency Views > View Map

23.Which type of tests can user run to ensure if CMDB still works after upgrading or deploying
of new applications or integrations?

• Easy start tests

• Defects Test
• Simulation tests
• Quick start tests
• Enhancement tests

✓Answer:
Quick start tests

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24.To manage CI Classes Navigate to:

• All > Configuration > CI Class Manager

• All > Configuration Management Database > CI Class Manager.
• All > Classes > CI Class Manager.
• All > System Definition > CI Class Manager

✓Answer:
All > Configuration > CI Class Manager
25.ServiceNow relationship rules use separate tables to define the relationships between specific
CI base classes and _____ _____.

• Parent classes
• Child classes
• Dependent classes
• CI Classes

✓Answer:
Dependent classes
26.The "MID" in MID server is an abbreviation for what?

• Management
• Modifying
• Integration
• Instrumentation
• Discovery
• Delegation

✓Answer:
Management
Instrumentation
Discovery
27.A way to verify if CMDB is still operational after major upgrades or application installations
is to run quick start tests.What should be done if the CMDB is customized?

• Compare and configure the Quick start tests

• Override the Quick start tests through scripting
• Use the CMDB Health quick starter
• Copy and configure the Quick start tests

✓Answer:
Copy and configure the Quick start tests

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28.What finds devices and applications and updates the CMDB?

• Navigation Filter
• Global Search
• Finder
• Discovery
• None of the above

✓Answer:
Discovery
29.Where would you go to see if an admin impersonated another user?

• In the transaction logs and look for impersonation.start and impersonation.end in the
name field
• In the User Transaction logs
• In the Event logs and look for impersonation. Start and impersonation.end in the
name field
• In the Client transaction logs

✓Answer:
In the Event logs and look for impersonation.start and impersonation.end in the name field
30.Navigate here to display version, patch, and hotfix your instance is running.

• All > System Diagnostics > Stats > Stats

• All > System Definition > Stats > Stats
• All > System Properties > Stats > Stats
• All > System Security > Stats > Stats

✓Answer:
All > System Diagnostics > Stats > Stats
31. Restate a difference between event log and event registry for the list below?

• Event log is a history of events occurred and event registry is definition of events
• Event logs store definitions of events and event registry is history

✓Answer:
Event log is a history of events occurred and event registry is definition of events.

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32. For events, navigate to __________ module to create a new record.

• All > System Events > Events > Registry

• All > System Policy > Events > Registry
• All > System Notifications > Events > Registry
• All > System Definition > Events > Registry

✓Answer:
All > System Policy > Events > Registry
33. What are the log records that indicate something notable has occurred in the system?

• Problems
• Weblogs
• Events
• Incidents

✓Answer:
Events
34.In order to be used, an event record must be ______?

• Certified
• Registered
• Catalogued
• Published
• Completed

✓Answer:
Registered
35. In order to be used, an event record must be _____ .

• Catalogued
• Registered
• Published
• Certified

✓Answer:
Registered

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36. Where are event logs stored?

• System Policy > Events

• System Policy > Events > Event log
• System> Events > Notifications
• System Rules > Assignment

✓Answer:
System Policy > Events > Event log
37.Navigate here to aid in performance evaluation:

• All > System Definition > Events > Registry

• All > Events > Registry
• All > System Policy > Events > Registry
• All > System Notification > Events > Registry

✓Answer:
All > System Policy > Events > Registry
38.What are events?

• A server-side script that runs when a record is displayed, inserted, updated, or

deleted, or when a table is queried.
• Log records indicating something notable has occurred in the system.
• A real-time messaging tool that enables users to chat with individuals and groups.
• Notifications that are sent to users when something occurs that concerns them.

✓Answer:
Log records indicating something notable has occurred in the system.
39.Related to events, the system uses _____ _____ to monitor for system conditions.

• Client Scripts
• Business Rules
• UI policies
• UI Actions
• ACLs

✓Answer:
Business Rules

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40.What does the Event registry contain?

• Definition of Events
• Log of events triggered by the system
• User transactions
• Application Access Controls

✓Answer:
Definition of Events
41.What best describes an Event from the list below?

• An application transaction record

• Special records that the system generates when something notable has happened.
• A System log entry
• A User transaction entry

✓Answer:
Special records that the system generates when something notable has happened.

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