Number Opened Short description Caller Priority State Category

INC000000 ### Can't read email Fred Luddy 1 - Critical Closed Network
1
INC000000 ### Network file shares Fred Luddy 1 - Critical On Hold Network
2
INC000000 ### access
Wirelessissue
access is Joe 1 - Critical In Progress Network
3
INC000000 ### Forgot emailarea
down in my Employee
Fred Luddy 1 - Critical Closed Inquiry /
4
INC000000 ### password
CPU load high for Alejandro 1 - Critical Closed Help
Hardware
5
INC000000 ### over
Hangs 10when
minutes
trying Mascall
Joe 1 - Critical Closed Software
6
INC000000 to print VISIO
### Need access to Employee
Joe 1 - Critical On Hold Database
7
INC000000 ### sales
PrinterDB for the
in my office Employee
Joe 1 - Critical Closed Inquiry /
8
INC000000 is out of toner
### Reset my password Employee
Rick Berzle 1 - Critical Closed Help
Inquiry /
9
INC000001 ### Need Oracle 10GR2 Fred Luddy 4 - Low Closed Help
Database
0
INC000001 ### installed
Need new Don 3- Closed Inquiry /
1
INC000001 Blackberrydidn't
### Customer set up Goodliffe
Don Moderate
5 - Closed Help
Software
2
INC000001 receive eFax
### EMAIL is slow when Goodliffe
Joe Planning
1 - Critical Closed Inquiry /
3
INC000001 ### an attachment
Missing my homeis Employee
Bow 1 - Critical Closed Help
Inquiry /
4
INC000001 ### directory
I can't launch my Ruggeri
Fred Luddy 1 - Critical In Progress Help
Software
5
INC000001 VPN is
### Rain client sinceonthe
leaking Bow 1 - Critical In Progress Hardware
6
INC000001 main DNS Server
### How do I create a Ruggeri
Joe 1 - Critical On Hold Inquiry /
7
INC000001 ### sub-folder
Sales forecast Employee
Taylor 1 - Critical In Progress Help
8
INC000001 ### spreadsheet
Can't launch is64-bit Vreeland
Fred Luddy 2 - High In Progress Software
9
INC000002 ### IWindows
need a 7 virtual Fred Luddy 5 - In Progress Inquiry /
0
INC000002 ### New employee hire Fred Luddy Planning
replacement iPhone, 5- Closed Help
Inquiry /
1
INC000002 ### Issue with a web Fred Luddy Planning
5- Closed Help
Inquiry /
4
INC000002 page on wiki
### Need to add more Don Planning
1 - Critical In Progress Help
Hardware
5
INC000002 memory
### Seem to to laptop
have an Goodliffe
Rick Berzle 5 - Closed Hardware
6
INC000002 ### issue
Pleasewith my hard
remove the Fred Luddy 2 Planning
- High In Progress Software
7
INC000002 latest hotfix
### My disk is stillfrom my Rick Berzle 5 - Closed Inquiry /
8
INC000002 having issues.
### I can't get my Can't Charlie Planning
5- In Progress Help
Inquiry /
9
INC000003 weather
### Lost report to Whitherspo
connection Planning
Rick Berzle 5 - Closed Help
Hardware
0
INC000003 the wireless
### Need help with network Joe Planning
1 - Critical In Progress Inquiry /
1
INC000003 Remedy. Can we
### EMAIL Server Down Joe Employee 5- Closed Help
Inquiry /
2
INC000003 Again Employee
### File Server is 80% David Loo 1 Planning
- Critical Closed Help
Inquiry /
3
INC000003 full - Needs
### Does upgrade
not look like a Rick Berzle 1 - Critical Closed Help
Software
4
INC000003 backup occurred
### Reset my password Natasha 5- Closed Inquiry /
5
INC000003 ### Issue with Ingram
Carol Planning
5- Closed Help
Inquiry /
6
INC000003 ### networking
Request for a new Coughlin
Sam Planning
3- In Progress Help
Inquiry /
7
INC000003 service
### my PDF docs are all Sorokin
Bow Moderate
4 - Low Closed Help
Software
8
INC000003 ### Troublefrom
locked editing
getting to Ruggeri
Bud 5- New Network
9
INC000004 Oregon mail server
### JavaScript error on Richman
Bud Planning
3- On Hold Inquiry /
0
INC000004 ### hiring
My desk page of
phone Richman
Bow Moderate
3- In Progress Help
Hardware
1
INC000004 does not
### Can't log work
into SAP Ruggeri
Joe Moderate
2 - High In Progress
4
INC000004 ### from
Can'tmy laptop
access SFA Employee
Bud 3- New Software
6
INC000004 software
### Issue with email Richman
Joe Moderate
3- In Progress Inquiry /
7
INC000004 ### Having problems Employee
Luke Moderate
4 - Low On Hold Help
8
INC000004 with Sales
### Network Tools
storage Wilson
Beth Anglin 2 - High In Progress Network
9 unavailable
INC000005 ### Can't access Jerrod 1 - Critical In Progress Hardware
0
INC000005 ### Exchange server - is Bennett
Manager can't Joe 1 - Critical In Progress Software
1
INC000005 access SAP
### SAP Financial Employee
Bud 1 - Critical In Progress Software
2
INC000005 Accounting
### The SAP HR Richman
Margaret 1 - Critical In Progress Inquiry /
3
INC000005 application
### SAP Materialsis not Grey
Christen 1 - Critical On Hold Help
Software
4
INC000005 Management
### SAP Sales app is is slow Mitchell
Carol 1 - Critical In Progress
5
INC000005 not accessible
### Performance Coughlin
Bertie Luby 5- New Inquiry /
7
INC000005 problems
### Performance with wifi Bow Planning
5- New Help
Inquiry /
8
INC000005 problems with
### Unable to access email Ruggeri
Rick Berzle Planning
3- New Help
Inquiry /
9
INC000006 team file share
### Unable to connect to Joe Moderate
3- Closed Help
Inquiry /
0
INC000060 ### email
The USB port on my Employee
Beth Anglin Moderate
5- Closed Help
Hardware
1
INC000199 PC stopped working
### Unable to access Problem Planning
5- On Hold Inquiry /
0
INC000700 ### the personal
Employee details
payroll Coordinator
David Miller Planning
1 - Critical New Help
Hardware
1
INC000700 application server is
### Need access to the David Miller 4 - Low New Inquiry /
2
INC000800 common drive.
### ATF:TEST2 survey user 5- New Help
Inquiry /
1
INC000811 ### ATF : Test1 System Planning
5- New Help
Inquiry /
1
INC000811 ### Assessment : ATF Administrat
survey user Planning
5 - New Help /
Inquiry
2
INC000900 ### Assessor
Unable to post David Miller Planning
3- New Help
Inquiry /
1
INC000900 ### content on a Wiki
My computer is not David Miller Moderate
3- Closed Help
Hardware
2
INC000900 detecting the
### Cannot sign into the David Miller Moderate
3- Closed Inquiry /
3
INC000900 company
### Defect portal tool
tracking app David Miller Moderate
3 - Closed Help
Software
4
INC000900 ### is down.
Email server is David Miller Moderate
1 - Critical New Software
5
INC000900 down.
### Unable to access David Miller 4 - Low New Inquiry /
9
INC001001 the shared folder.
### item is closed Abraham 5- Closed Help
Software
0 Lincoln Planning
Assignment group Assigned to Updated Updated by
Service Desk Charlie ### admin
Network Whitherspoo
Howard ### admin
Network Johnson
Beth Anglin ### admin
Service Desk Bud ### admin
Hardware Richman
Bud ### system
Software Richman
Howard ### admin
Johnson
David Loo ### admin
Hardware ITIL User ### admin
Service Desk David Loo ### admin
Database Don ### admin
Hardware Goodliffe
ITIL User ### admin
Database David Loo ### admin
Software David Loo ### admin
Bud ### system
Software Richman
Don ### admin
Hardware Goodliffe
ITIL User ### admin
Service Desk Fred Luddy ### admin
ITIL User ### admin
Bud ### admin
Richman
ITIL User ### admin
Beth Anglin ### admin
Service Desk ITIL User ### admin
ITIL User ### admin
Hardware Don ### admin
Goodliffe
ITIL User ### admin
Service Desk Don ### admin
Service Desk Goodliffe
Don ### admin
Network Goodliffe
David Loo ### admin
David Loo ### admin
Hardware David Loo ### admin
Hardware Don ### admin
Software Goodliffe
David Loo ### admin
Service Desk Luke Wilson ### admin
Network Luke Wilson ### admin
Service Desk Howard ### admin
Service Desk Johnson
Luke Wilson ### admin
Network ### admin
ITIL User ### admin
ITIL User ### admin
Fred Luddy ### admin
Software ### glide.maint
Software Beth Anglin ### admin
ITIL User ### admin
Hardware Don ### admin
Goodliffe
Hardware Beth Anglin ### admin
Software Don ### admin
Software Goodliffe
Fred Luddy ### system
Software Beth Anglin ### admin
Service Desk ### admin
Service Desk Beth Anglin ### admin
### admin
### admin
### admin
Network David Loo ### employee
### system
### admin
Openspace ### system
### admin
### admin
### admin
### admin
### admin
### system
### admin
### system
### admin
### admin
### admin