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Why Satisfied Customers Defect

The document outlines the copyright restrictions for content from Harvard Business Publishing, stating it is intended for individual research use only. It explicitly prohibits the use of the content for classroom, teaching materials, or corporate training without express permission. Users are advised to consult their institution's librarian or their company's license for specific terms and restrictions.

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9 views15 pages

Why Satisfied Customers Defect

The document outlines the copyright restrictions for content from Harvard Business Publishing, stating it is intended for individual research use only. It explicitly prohibits the use of the content for classroom, teaching materials, or corporate training without express permission. Users are advised to consult their institution's librarian or their company's license for specific terms and restrictions.

Uploaded by

ghugharawalaariana
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Copyright © Harvard Business Publishing. All Rights Reserved.

This content is intended for


individual research use only, subject to the following:

Unless permission is expressly granted in a separate license, this content may NOT be used
for classroom or teaching use, which includes teaching materials, electronic reserves, course
packs or persistent linking from syllabi. Please consult your institution's librarian about the
nature of relevant licenses held by your institution and the restrictions that may or may not
apply.

Unless permission is expressly granted in a separate license, this content may NOT be used in
corporate training and/or as corporate learning materials. For corporate users, please consult
the specific terms of your company's license(s) for complete information and restrictions.

For more information and teaching resources from Harvard Business Publishing including
Harvard Business School Cases, eLearning products, and business simulations please visit
hbsp.harvard.edu.

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