BIIS223 INTRODUCTION TO INFORMATION SYSTEMS
MIDTERM
Faculty : Information and Communication Technology
Date/Day : 01/04/2019
Duration : 2 hours
INFORMATION FOR CANDIDATE
1. This examination is worth 25% of the overall semester assessment.
2. The total number of marks available for this examination is (70).
3. This examination paper contains TWO (2) sections in TWO (2) pages including the
cover page.
INSTRUCTIONS TO CANDIDATE
1. Answer ALL questions in Section A and B.
2. Write all your answers in the answer booklet provided.
3. If you make a mistake please put a single diagonal line through the section you wish
to be ignored by the examiner.
4. Return all examination papers and scripts upon completion of the examination
including any workings.
SECTION A [32]
1. Electronic commerce is more than just buying and selling products online.
Rather, it encompasses the entire online process of developing, marketing,
selling, delivering, servicing, and paying for products and services transacted
on inter-networked, global marketplaces of customers, with the support of a
worldwide network of business partners. Explain three categories of e-
commerce and provide an example for each. [6]
2. When you make an online purchase on the Internet, your credit card
information is vulnerable to interception by network sniffers, software that
easily recognizes credit card number formats. Several basic security measures
are being used to solve this security problem. Give two measures. [2]
3. List and explain the three phases of customer relationship management. [3]
4. Supply Chain Management is a cross-functional interenterprise system that
uses information technology to help support and manage the links between
some of a company’s key business processes and those of its suppliers,
customers, and business partners. List the supply chain management. [4]
5. The goal of enterprise collaboration systems is to enable us to work together
more easily and effectively. How does this happen? [3]
6. What do companies use data mining for? [5]
7. List three problems of traditional file processing. [3]
8. What are three major functions of a database management system? [3]
9. List three types of network topologies. [3]
SECTION B [38]
1. Discuss the fundamental business process. [10]
2. Explain how human resource information systems support firms. [6]
3. Accounting information systems are the oldest and most widely used information
systems in business. They record and report business transactions and other
economic events. Computer-based accounting systems record and report the flow
of funds through an organization on a historical basis and produce important
financial statements such as balance sheets and income statements. Discuss any
five common business accounting system. [10]
4. How are companies deriving business value from their e-business and e-commerce
applications? [6]
5. Discuss three communications media. [6]