TH 7 RIC LI

USER GUIDE 2
(Instructions for Use)
 CAUTION
It is important to read this user guide and the user
guide 1 (safety manual) thoroughly and completely.
Follow the safety information to avoid damage or
injury.

2

Content
Welcome  5

Your hearing aids  6

Hearing aid type   6
Getting to know your hearing aids   7
Components and names   8
Controls   10
Hearing programs   11
Features   11

Daily use  12
Inserting and removing the hearing aids   13
Turning on and off   18
Switching to standby mode   20
Adjusting the volume   21
Changing the hearing program   22
Further adjustments (optional)   22
Charging   23

Special listening situations  26

On the phone   26
Audio streaming with iPhone   27
Audio streaming with Android phone   27
Bluetooth   27

3

Maintenance and care  28
Hearing aids   28
Ear pieces   30
Professional maintenance   32

Important safety information  33

Further information  36
Accessories   36
Operating, transport, and storage conditions   36
Disposal information   38
Symbols used in this document   38
Troubleshooting for hearing aid   39
Country-specific information   41
Service and warranty   43

4

Welcome
Thank you for choosing our hearing aids to accompany
you through everyday life. Like anything new, it may take
you a little time to become familiar with them.
This guide, along with support from your Hearing Care
Professional, will help you understand the advantages
and greater quality of life your hearing aids offer.
To receive the most benefit from your hearing aids, it is
recommended that you wear them every day, all day.
This will help you get adjusted to them.
The device may not look exactly like the guiding
illustrations in these instructions. We reserve the
right to make any changes we consider necessary.

CAUTION
It is important to read this user guide and the safety
manual thoroughly and completely. Follow the
safety information to avoid damage or injury.

Before using your hearing aids for the first time,

fully charge them. Follow the instructions in the
charger's user guide.

5

Your hearing aids

This user guide describes optional features that

your hearing aids may or may not have.
Ask your Hearing Care Professional to indicate the
features that are valid for your hearing aids.

Hearing aid type

Your hearing aids are a RIC (Receiver-in-Canal) model.
The receiver is placed within the ear canal and connected
to the aid via a receiver cable. The aids are not intended
for children under the age of 3 years or persons with a
developmental age of under 3 years.
A power cell (lithium-ion rechargeable battery) is
permanently built into your hearing aid. This enables
easy charging with Charging Station R or the optional
Travel Charger RIC or Charging+ Station R.
The wireless functionality enables advanced audiological
features and synchronization between your two hearing
aids.

6

Your hearing aids feature Bluetooth® Low Energy*
technology allowing for easy data exchange with your
smartphone, and for seamless audio streaming with your
iPhone** and for some Android smartphones that support
Audio Streaming for Hearing Aids (ASHA).

Getting to know your hearing aids

It is recommended to familiarize yourself with your new
hearing aids. With the aids in your hand try using the
controls and note their location on the aid. This will make
it easier for you to feel and press the controls while
wearing the hearing aids.
If you have problems pressing the controls of your
hearing aids while wearing them, you can ask
your Hearing Care Professional whether a remote
control or a smartphone app to control your aids is
available.

* The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc., and any
use of such marks by WS Audiology Denmark A/S of this product is under licenses.
Other trademarks and trade names are those of their respective owners.
** iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other
countries.

7

Components and names

➊ Ear piece ➎ Rocker switch

(control, on/off switch)
➋ Receiver
➏ Side indicator
➌ Receiver cable (red = right ear,
blue = left ear) and
➍ Microphone openings
receiver connection

➐ Charging contacts

8
You can use the following standard ear pieces:

Standard ear pieces Size

Sleeve 3.0 Vented/Closed/
Power
Eartip 3.0 Open

Eartip 3.0 Tulip

You can easily exchange the standard ear pieces. Read

more in section "Maintenance and care".

Custom-made ear pieces

Earmold 3.0

9
Controls
With the rocker switch you can, for example, switch
hearing programs. The Hearing Care Professional has
programmed your desired functions to the rocker switch.

Rocker switch function L R

Press briefly:
Program up/down
Volume up/down
Tinnitus therapy signal level up/down
TV stream on/off
Press for about 2 seconds:
Program up/down
Volume up/down
Tinnitus therapy signal level up/down
TV stream on/off
Press lower button for more than 3 seconds:
Turn on/off
L = Left, R = Right
You can also use a remote control to change
hearing programs and adjust the volume of your
hearing aids. With our smartphone app you have
even more control options.

10
Hearing programs

1
2
3
4
5
6
Read more in section "Changing the hearing program".

Features
Power-on delay enables whistle-free insertion of
hearing aids.
Read more in section "Turning on and off".

The tinnitus therapy feature generates a sound to

distract you from your tinnitus.

11

Daily use
To assure comfortable and easy use of your hearing aids
they are equipped with an onboard control element.
In addition, we offer an app for Android as well as
iPhones which makes handling your devices even easier.
Contact your Hearing Care Professional for downloading
and installing the smartphone app.

12

Inserting and removing the hearing aids
Your hearing aids have been fine-tuned for your right and
left ear. Colored markers indicate the side:
● red marker = right ear
● blue marker = left ear

Inserting a hearing aid:

X For Sleeves, take care that the bend of the Sleeve is
in line with the bend of the receiver cable.
See illustrations on next page.
Correct:

Incorrect:

X Hold the receiver cable at the bend closer to the

ear piece.

13
X Carefully push the ear piece in
the ear canal ➊.
X Twist it slightly until it sits well.
Open and close your mouth to
avoid accumulation of air in the
ear canal.
X Lift the hearing aid and slide it
over the top of your ear ➋.
CAUTION
Risk of injury!
X Always wear the receiver cable with an ear
piece.
X Make sure that the ear piece is completely
attached.

CAUTION
Risk of injury!
X Insert the ear piece carefully and not too deeply
into the ear.

● It may be helpful to insert the right hearing aid

with the right hand and the left hearing aid with
the left hand.
● If you have problems inserting the ear piece,
use the other hand to gently pull your earlobe
downwards. This opens the ear canal and eases
insertion of the ear piece.

14
The optional retention strand helps to securely retain the
ear piece in your ear. To attach the optional retention
strand:

Concha Lock Sleeve 3.0

X Align the Concha Lock Sleeve 3.0 with the receiver
as shown in the picture. Then slide the Concha Lock
Sleeve 3.0 over the receiver so that it fits securely.

15
Concha Lock 3.0
X Align the end of the retention strand with the flat end of
the receiver.

X Then press the retention strand towards the receiver

until it clicks into place.

16
To position the retention strand:
X Bend the retention strand and
position it carefully into the
bottom of the bowl of your ear
(refer to the picture).

Removing a hearing aid:

X Lift the hearing aid and slide it
over the top of your ear ➊.
X If your hearing aid is equipped
with a custom shell or a mold,
remove it by pulling the small
removal cord toward the back
of your head.

X For all other ear pieces: Grip the receiver in the

ear canal with two fingers and pull it carefully out ➋.
Do not pull the receiver cable.

17
 CAUTION
Risk of injury!
X In very rare cases the ear piece could remain
in your ear when removing the hearing aid. If
this happens, have the ear piece removed by a
medical professional.
Clean and dry your hearing aids after usage. Read more
in section "Maintenance and care".

Turning on and off

You have the following options to turn your hearing aids
on or off.
Via charger:
X Turning on: Take the aids out of the charger.
The startup melody is played in your hearing aids. The
default volume and hearing program are set.
X Turning off: Place the hearing aids in the charger.
Note that the charger must be connected to the power
supply. For details refer to the charger's user guide.

18

Via rocker switch:
X Turning on: Press and hold the lower
part of the rocker switch until the
startup melody starts to play. Release
the rocker switch while the melody is
playing.
The default volume and hearing
program are set.
X Turning off: Press and hold the lower
part of the rocker switch for several
seconds. A power down melody is
played.

With power-on delay activated, the hearing aids turn

on after a delay of several seconds. During this time
you can insert the hearing aids into your ears without
experiencing unpleasant feedback whistling.
The "power-on delay" can be configured by your Hearing
Care Professional.

19
Switching to standby mode
Via remote control, you can switch your hearing aids to
standby mode. This mutes the hearing aids. When you
leave standby mode, the previously used volume and
hearing program are set.

Note:
● In standby mode, the hearing aids are not turned off
completely. They draw some power.
Therefore we recommend to use standby mode only
for a short period of time.
● If you want to leave standby mode, but the remote
control is not at hand: Turn your hearing aids off and
on again (via rocker switch or by shortly placing them
in the charger until one or more LEDs light up). In this
case, the default volume and hearing program are set.

20

Adjusting the volume
Your hearing aids automatically adjust the volume to the
listening situation.
X If you prefer manual volume adjustment, press the
upper part of the rocker switch to increase the volume
or press the lower part to decrease the volume.
Refer to section "Controls" for the setting of your
rocker switch.
An optional signal can indicate the volume change. Once
the maximum or minimum volume has been reached, you
may hear an optional signal tone.

21

Changing the hearing program
Depending on the listening situation, your hearing aids
automatically adjust their sound.
Your hearing aids may also have several hearing
programs which allow you to change the sound, if needed.
An optional signal tone can indicate the program change.
X To change the hearing program, press the rocker
switch briefly.
Refer to section "Controls" for the setting of the rocker
switch. Refer to section "Hearing programs" for a list of
your hearing programs.
The default volume is applied.

Further adjustments (optional)

You can also use the hearing aid controls to change
other features, for example, the level of the tinnitus
therapy signal.
Refer to section "Controls" for the setting of your controls.

22

Charging
You have the choice between different charger options:

➊ Charging Station R ➌ Charging+ Station R

➋ Travel Charger RIC

X Place your hearing aids in the charger.

X Follow the instructions in the charger's user guide. You
can also find useful tips for charging in the charger's
user guide.
Before placing your hearing aids in the charger,
clean the hearing aid charging contacts. Follow the
instructions in the section "Maintenance and care".

23
Low power indication
You will hear an alert signal to indicate the power cell
is running low. The signal will be repeated every 15 to
30 minutes depending on your settings. Depending on
the usage of your hearing aids, you have approximately
1.5 hours to charge your hearing aids before they stop
working.
Note that the power cell runtime is reduced if too many
features are used simultaneously.

Charging tips
You may have some questions on how to best charge
your hearing aids. Read the questions and answers
below. If you have more questions, your Hearing Care
Professional will help you.

"
How often do I need to charge the hearing aids?
We recommend charging the hearing aids daily, even
if the power cell is not empty. Charge them overnight
so you can be sure to start your day with fully-charged
hearing aids.
"
How long does charging take?
A full charging cycle takes approximately 4 hours.
After 30 minutes, it is possible to use your hearing aids
for up to 6 hours.
Charging times may vary due to the use of the hearing
aids and the age of the power cell.

24

 "
What happens if I forgot to charge?
Your hearing aids will automatically switch‑off when the
power cell is empty. Charge the hearing aids as soon as
possible.
Hearing aids which have not been charged for over
6 months may be damaged due to an unrecoverable
deep-discharge of the power cell. Deep‑discharged
power cells cannot be charged anymore and have to
be replaced.

25

Special listening situations

On the phone
When you are on the phone, hold the
telephone receiver slightly above your
ear. The hearing aid and telephone
receiver have to be aligned. Turn the
receiver slightly so that the ear is not
completely covered.

Telephone program
You may prefer a certain volume when using the phone.
Ask your Hearing Care Professional to configure a
telephone program.
X Switch to the telephone program whenever you are on
the phone.
If a telephone program is configured for your hearing
aids, it is listed in section "Hearing programs".

26
Audio streaming with iPhone
Your hearing aids are Made for iPhone hearing aids. This
means you can get phone calls and listen to music from
your iPhone directly into your hearing aids.
Additionally, your hearing aids may offer hands-free
calling with compatible iPhone and iPad devices.
For more information about compatible iOS devices,
pairing, audio streaming and other useful functions,
contact your Hearing Care Professional.

Audio streaming with Android phone

If your mobile phone supports Audio Streaming for
Hearing Aids (ASHA), you can get phone calls and
listen to music from your mobile phone directly into your
hearing aids.
For more information about compatible Android devices,
pairing, audio streaming and other useful functions,
contact your Hearing Care Professional.

Bluetooth
Your hearing aids are equipped with Bluetooth wireless
technology to enable audio streaming from mobile
phones or other compatible devices.
In an airplane, the use of Bluetooth functionality may
be restricted, especially during take-off and landing. If
this is the case, you can switch off Bluetooth wireless
technology in your hearing aids via the smartphone app.

27

Maintenance and care
To prevent damage it is important that you take care of
your hearing aids and follow a few basic rules, which will
soon become a part of your daily routine.

Hearing aids
Cleaning
Your hearing aids have a protective coating. However, if
not cleaned regularly you may damage the hearing aids
or cause personal injury.
X Clean your hearing aids daily with a soft, dry tissue.
X Never use running water or immerse the
devices in water.
X Never apply pressure while cleaning.

X Do not use alcoholic solvent on the charging contacts.

X To avoid corrosion, use a soft and dry tissue to wipe
off sweat or liquid from the charging contacts or
hearing aids before inserting them in the charger.
X Ask your Hearing Care Professional for recommended
cleaning products, special care sets, or more
information on how to keep your hearing aids in good
condition.

28
Drying
You can use conventional products to dry your
hearing aids. Ask your Hearing Care Professional
for recommended drying products and for individual
instructions on when to dry your hearing aids.

Storage
● Short-term storage (up to several days): Turn off your
hearing aids via the rocker switch or place them in the
powered charger.
The charger must be connected to the power supply.
If the charger is not connected to power supply and
you place your hearing aids in the charger, the hearing
aids are not turned off.
Note that when you turn off the hearing aids via
a remote control or smartphone app, the hearing
aids are not turned off completely. They are in
standby‑mode and still draw some power.
● Long-term storage (weeks, months, ...): First, fully
charge your hearing aids. Turn them off via the rocker
switch before storing them. We recommend using
drying products while storing the hearing aids.
At 6 month intervals you will have to charge
the hearing aids to avoid an unrecoverable
deep‑discharge of the power cell. Deep‑discharged
power cells cannot be charged anymore and they
have to be replaced. We recommend recharging more
frequently than 6 month intervals.

29

 Observe the storage conditions in section
"Operating, transport and storage conditions".

Ear pieces
Cleaning
Cerumen (ear wax) may accumulate on the ear pieces.
This may affect sound quality. Clean the ear pieces daily.
For all types of ear pieces:
X Clean the
ear piece right
after removal
with a soft and
dry tissue.
This prevents
that cerumen
becomes dry
and hard.

Exchanging
Exchange standard ear pieces approximately every
three months. Replace them sooner if you notice
cracks or other changes. The procedure for exchanging
standard ear pieces depends on the type of ear piece.
In section "Components and names", your Hearing Care
Professional has marked your type of ear piece.

30
X To remove the old Eartip or Sleeve, follow the
illustration below. Be careful not to pull the receiver
cable.

X Take particular care that

the new Eartip or Sleeve
covers the retention rings
of the receiver fully.
X Check the firm fit of the
new Eartip or Sleeve.

31
Professional maintenance
Your Hearing Care Professional can perform a thorough
professional cleaning and maintenance.
Custom-made ear pieces and wax filters should
be exchanged as needed by your Hearing Care
Professional.
Ask your Hearing Care Professional for your individual
recommendation of maintenance intervals and for
support.

32

Important safety information

WARNING
A lithium-ion rechargeable battery is permanently
built into your device. Incorrect use of the device
can cause the lithium-ion rechargeable battery to
burst.
Risk of injury, fire or explosion!
X Follow the safety instructions for lithium-ion
rechargeable battery in this section.

WARNING
Risk of electric shock!
X Connect the charger only with a USB power
supply which complies with IEC 60950-1 and/or
IEC 62368-1.

33

 WARNING
X Observe the operating conditions.
X Pay special attention to protect your device
from extreme heat (e.g. fire, microwave oven,
induction oven or other high induction fields) and
sunlight.
X Charge your hearing aids only with an approved
charger. Ask your Hearing Care Professional for
support.
X Do not disassemble the device.
X Do not use the device in explosive atmospheres.
X Do not use devices that are deformed or
obviously damaged.
X Do not use the device when its performance
after charging reduces considerably. Return the
device to your Hearing Care Professional.
X Do not dispose of the device in fire or water.

34

 WARNING
Replacement and repair have to be performed by a
professional. Therefore:
X Do not repair or replace the lithium-ion
rechargeable battery yourself.
X In the unlikely event of a lithium-ion
rechargeable battery bursting or exploding, keep
all combustible materials away.
In any of the above cases, return your device to the
Hearing Care Professional.
For more safety information, refer to the safety manual
supplied with the device.

35

Further information

Accessories
You can use a smartphone app to control your
hearing aids remotely (available in many countries).
This app allows you to adjust your hearing aids from
your smartphone and even personalize your hearing
experience.
Consult your Hearing Care Professional for further
information.

Operating, transport, and storage conditions

The hearing aids operate in the following environmental
conditions (also valid in between uses):

Operating conditions Discharging Charging

Temperature 0 – 50°C 10 – 35°C
(32 – 122°F) (50 – 95°F)
Relative humidity 5 – 93% 5 – 93%
Atmospheric pressure 700 – 1060 hPa 700 – 1060 hPa

36

During extended periods of transport and storage, please
observe the following conditions:

Storage Transport
Temperature 10 – 25°C -20 – 60°C
(recommended) (50 – 77°F) (-4 – 140°F)
Temperature 10 – 40°C -20 – 60°C
(maximum range) (50 – 104°F) (-4 – 140°F)
Relative humidity 20 – 80% 5 – 90%
(recommended)
Relative humidity 10 – 80% 5 – 90%
(maximum range)
Atmospheric 700 – 1060 hPa 700 – 1060 hPa
pressure
Note that you have to charge the hearing aids at
least every 6 months. We recommend to charge the
hearing aids every 3 months. For details refer to section
"Maintenance and care".
For other parts, such as the charger, other conditions
may apply.
WARNING
Risk of injury, fire or explosion during shipment.
X Ship lithium batteries and hearing aids according
to local regulations.

37

Disposal information
X To avoid environmental pollution, do not throw
power cells or devices into household trash.
X Recycle or dispose of packaging, power cells and
devices according to local regulations.

Symbols used in this document

Symbols on the device or packaging

Points out a situation that could lead to
serious, moderate, or minor injuries.
Indicates possible property damage.

Advice and tips on how to handle your device

better.

"Made for iPhone" and "Made for iPad"

mean that an electronic accessory has been designed
to connect specifically to iPhone or iPad, respectively,
and has been certified by the developer to meet Apple
performance standards. Apple is not responsible for the
operation of this device or its compliance with safety
and regulatory standards. Please note that the use of
this accessory with iPhone or iPad may affect wireless
performance.

38
Troubleshooting for hearing aid

Problem and possible solutions

Sound is weak.
● Increase the volume.
● Charge the hearing aid.
● Clean or exchange the ear piece.
Hearing aid emits whistling sounds.
● Reinsert the ear piece until it fits securely.
● Decrease the volume.
● Clean or exchange the ear piece.
Sound is distorted.
● Decrease the volume.
● Charge the hearing aid.
● Clean or exchange the ear piece.
Hearing aid emits signal tones.
● Charge the hearing aid.

39

Problem and possible solutions
Hearing aid does not work.
● Turn the hearing aid on.
● Charge the hearing aid. Observe also the status
LEDs on the charger.
Hearing aid does not charge.
● Check if the power supply of the charger is
connected correctly.
● Check if hearing aid is placed correctly in the
charger.
● Clean charging contacts of your hearing aid.
● Clean charging contacts of your charger.
Consult your Hearing Care Professional if you encounter
further problems.

40

Country-specific information
USA and Canada
Certification information for hearing aids with wireless
functionality:
TH 7 RIC LI
● HVIN: RFM003
● Contains FCC ID: 2AXDT-RFM003
● Contains IC: 26428-RFM003

41

42

Service and warranty

Serial numbers Hearing aid Receiver unit

Left:
Right:

Service dates
1: 4:
2: 5:
3: 6:

Warranty
Date of purchase:
Warranty period in months:

Your Hearing Care Professional

43

Manufactured for:
TruHearing Inc.
12936 S. Frontrunner Blvd
Draper, UT 84020
United States

Information in this brochure is subject to

change without notice.

Hearing aid Made in Singapore.

Document No. 05721-99T01-7600 EN-US

Order/Item No. 210 399 78
Master Rev01, 02.2024
www.wsaud.com
© 03.2024, TruHearing Inc. All rights reserved.

www.truhearing.com