WEEKLY INTERNSHIP LOG

General Instructions :
Task 1.
Each week, in the appropriate WEEKLY SUMMARY box below, please write a summary of the
tasks that you engaged in during your internship experience. The summaries must be written in
sentence format. Each week’s summary must be no less than 100 words.

If you have become unemployed, please inform your instructor and Program Director
immediately. You will continue to complete the Weekly Summary and Reflection and submit on
time. For the Weekly Summary, you will document
 steps you’ve taken to develop your resume and/or social media exposure
 job opportunity identification
 interview and follow-up experiences
 activities you are doing to broaden your knowledge and other qualifications

Task 2.
Select ONE of the Reflection boxes and respond to the reflection question with full sentences,
appropriate paragraphs, and no less than 200 words. Be sure to fill in the ‘week written’. Over
the 15 weeks, you will complete all 15 different Reflection boxes. No reflection is to be done
more than once.
If you have become unemployed, choose Reflection boxes that are appropriate to your job
search. These include Reflections 4-8, and 12. Further Reflections 9, 10, and 13 can also be
considered in hindsight. If you finish all these and you are still unemployed, please request
alternate Reflection prompts from your instructor and Program Director.

Name: Jiyu Shen

Student ID: GR022473

Job site company: Ninth Wave

Job site location: 950 3rd Ave #2501, New York, NY 10022
Job site supervisor:

Anthony Grozdanovski

Supervisor title: Head of Client Success

Supervisor phone: 6145469068
 WEEKLY SUMMARY

Sample Week 0: from 04-DEC-2023 to: 10-DEC-2023

The tasks for this week were based on the project to which I have been assigned since
September. My responsibilities are to design the database for the new application to be
written. I developed a database design in third normal form. When completed, I presented the
data design to my peer team for their approval. After that, we presented it to the broader
project team. The project team reviewed the design with documented use cases. We
discovered two use cases that would not be addressed by the database design. I refactored the
design after the meeting. Since the changes were minor, the design was virtually approved
within a day.

Week 1: from: 18-MAR-2024 to:22-MAR-2024

During this week, I focused on the project that I have been working on since I joined the
company. As part of my responsibilities, I manage the clients' data which is aggregated with
the company's service, and I am responsible for resolving and monitoring the issues that they
raise. Every day, I attended the daily standup meeting and reported the issues that I resolved.
In case I needed further assistance or a code change from another team, I requested help.
Recently, I received praise from one of the clients for my efforts in resolving their issues and
reaching a point of stability.
Week 2: from: 25-MAR-2024 to: 29-MAR-2024
This week I was working on the project that I have been working on since I joined the
company. I kept managing clients’ data and had sessions with clients and the company’s dev
team to resolve the issues clients raised. I identified the root cause of the issues and provided
the solution to the company’s dev team, which required them to make the code change. I also
did a regression test in the test environment before the new code release to make sure nothing
will break in the production environment.
Week 3: from: 1-APR-2024 to: 5-APR-2024
This week I was working on the project that I have been working on since I joined the
company. The work I have done is almost the same as last week. I kept managing clients’ data
and had sessions with clients and the company’s dev team to resolve the issues clients raised. I
identified the root cause of the issues and provided the solution to the company’s dev team,
which required them to make the code change. Fortunately, there is no critical issue reported
by our clients this week.
Week 4: from: 8-APR-2024 to: 11-APR-2024
Throughout this week, I've continued my involvement in our ongoing project, primarily
focusing on managing client data and facilitating collaborative sessions between clients and
our development team. My proactive approach to problem-solving is evident in my ability to
pinpoint the root causes of issues and provide effective solutions to our dev team. Fortunately,
we didn't encounter any critical client-reported issues this week, which reflects the success of
our efforts in maintaining project stability and client satisfaction. My consistent dedication to
addressing challenges and ensuring smooth operations is indispensable to our project's success.
I'll keep up the excellent work, as my expertise and commitment greatly contribute to
achieving positive outcomes for both our company and our clients.

Week 5: from: 15-APR-2024 to: 19-APR-2024

Throughout this week, my focus has been on managing client data and facilitating
collaborative sessions between clients and our development team within our ongoing project.
I've applied a proactive problem-solving approach, swiftly pinpointing the root causes of any
issues and offering effective solutions to our team.

I'm pleased to report that we haven't encountered any critical client-reported issues this week,
highlighting the success of our efforts in maintaining project stability and client satisfaction.
This reflects the effectiveness of our strategies and the dedication of everyone involved.

My commitment to addressing challenges and ensuring smooth operations remains steadfast. I

prioritize open communication and collaboration, recognizing their importance in project
success.

Looking forward, I am committed to upholding our standards of excellence. With my expertise

and the dedication of our team, I am confident we will continue to drive positive outcomes for
both our company and our clients.

As we navigate our project's complexities, I remain optimistic about the opportunities ahead.
Each challenge we overcome strengthens our capabilities and solidifies our position as trusted
partners to our clients.

In conclusion, I am grateful for the chance to contribute to this project and fully committed to
its success. Together, we will continue to achieve outstanding results and exceed expectations.

Week 6: from: 22-APR-2024 to: 26-APR-2024

Throughout this week, my primary focus has revolved around effectively managing client data
and facilitating collaborative sessions between our clients and development team within the
ongoing project. By adopting a proactive problem-solving approach, I've been able to swiftly
identify the root causes of any issues and offer effective solutions to our team.

I'm delighted to share that despite the challenges, such as a recent DDoS attack encountered by
our client, we've managed to mitigate the situation efficiently. This incident underscores the
importance of our vigilance and readiness to address unforeseen threats promptly. Through
coordinated efforts, we successfully resolved the attack, minimizing disruption and ensuring
continued project stability.

This week has been particularly successful as we haven't encountered any critical client-
reported issues, a testament to the effectiveness of our strategies and the dedication of
everyone involved. It highlights our commitment to maintaining project stability and client
satisfaction.

Moving forward, my dedication to addressing challenges and ensuring smooth operations

remains unwavering. I continue to prioritize open communication and collaboration,
recognizing their pivotal role in project success.

Looking ahead, I am fully committed to upholding our standards of excellence. With my

expertise and the collective effort of our team, I am confident we will navigate through any
future challenges and continue to drive positive outcomes for both our company and clients.

As we navigate the complexities of our project, I remain optimistic about the opportunities that
lie ahead. Each challenge we overcome serves to strengthen our capabilities and solidify our
position as trusted partners to our clients.

In conclusion, I am grateful for the opportunity to contribute to this project and remain fully
committed to its success. Together, we will continue to achieve outstanding results and exceed
expectations, even in the face of unforeseen challenges like the recent DDoS attack.
Week 7: from: 6-MAY-2024 to: 10-MAY-2024
Throughout the week, my focus has remained on our ongoing project, where I've taken on the
responsibility of managing client data and facilitating collaborative sessions between our
clients and the development team. Employing a proactive problem-solving approach, I've
effectively identified the root causes of issues and provided the necessary solutions to our
development team. Fortunately, this week didn't bring any critical client-reported issues,
underscoring the success of our efforts in maintaining project stability and ensuring client
satisfaction. My unwavering dedication to addressing challenges and ensuring seamless
project operations is essential to our success. I'm committed to continuing my contributions,
confident that my expertise and commitment will continue to yield positive outcomes for both
our company and our clients.
Week 8: from: 13-MAY-2024 to: 17-MAY-2024
Throughout the week, my focus has remained on our ongoing project, where I've taken on the
responsibility of managing client data and facilitating collaborative sessions between our
clients and the development team. Employing a proactive problem-solving approach, I've
effectively identified the root causes of issues and provided the necessary solutions to our
development team. Fortunately, this week didn't bring any critical client-reported issues,
underscoring the success of our efforts in maintaining project stability and ensuring client
satisfaction. My unwavering dedication to addressing challenges and ensuring seamless
project operations is essential to our success. I'm committed to continuing my contributions,
confident that my expertise and commitment will continue to yield positive outcomes for both
our company and our clients.

During the week, I encountered a significant issue with an expired security certificate that had
the potential to disrupt our clients' access to essential services. Upon discovering the problem,
I immediately sprang into action. I contacted the certificate authority to expedite the renewal
process and coordinated with our IT team to ensure the new certificate was correctly installed
across all affected systems. My prompt and decisive actions minimized downtime and
prevented any client inconvenience. This experience highlighted the importance of vigilance
and rapid response in maintaining the integrity and reliability of our services. By resolving the
certificate issue swiftly, I reinforced our commitment to maintaining high standards of security
and client satisfaction.

Week 9: from: 20-MAY-2024 to: 26-MAY-2024

This past week was marked by a dedicated focus on the project that has been a cornerstone of
my work since joining the company. At the heart of my responsibilities lies the management of
clients' data, seamlessly integrated with our company's services. This entails a meticulous
approach to resolving any issues that arise and ensuring the smooth operation of our systems.

Each day commenced with the ritual of attending our daily standup meetings, a forum where I
had the opportunity to provide updates on the progress made in resolving client issues. It was a
chance to highlight the challenges overcome and the steps taken toward achieving stability in
our service delivery.

What truly underscored the significance of this week's efforts was the feedback received from
one of our esteemed clients. Their praise for the dedication and effectiveness with which we
addressed their concerns was not only gratifying but also served as validation for the tireless
work put into ensuring their satisfaction.

Furthermore, my role extended beyond mere issue resolution; it encompassed fostering

collaboration across teams when necessary. Whether it involved seeking assistance or
advocating for code changes, I actively engaged with colleagues to ensure that our clients'
needs were met with efficiency and agility.

In reflecting on the week's achievements, I am reminded of the intrinsic value of teamwork

and perseverance. Every resolved issue, every word of appreciation from a client, reaffirms
our commitment to excellence and fuels our drive to continuously improve and innovate in
serving our clientele.
Week 10: from: 27-MAY-2024 to: 31-MAY-2024
This past week was marked by a dedicated focus on the project that has been a cornerstone of
my work since joining the company. At the heart of my responsibilities lies the management of
clients' data, seamlessly integrated with our company's services. This entails a meticulous
approach to resolving any issues that arise and ensuring the smooth operation of our systems.

Each day commenced with the ritual of attending our daily standup meetings, a forum where I
had the opportunity to provide updates on the progress made in resolving client issues. It was a
chance to highlight the challenges overcome and the steps taken toward achieving stability in
our service delivery.

What truly underscored the significance of this week's efforts was the feedback received from
one of our esteemed clients. Their praise for the dedication and effectiveness with which we
addressed their concerns was not only gratifying but also served as validation for the tireless
work put into ensuring their satisfaction. Moreover, it was heartening to have them visit our
company, providing them with firsthand insight into the passion and commitment we bring to
our work and reinforcing the strength of our partnership.

Furthermore, my role extended beyond mere issue resolution; it encompassed fostering

collaboration across teams when necessary. Whether it involved seeking assistance or
advocating for code changes, I actively engaged with colleagues to ensure that our clients'
needs were met with efficiency and agility.

In reflecting on the week's achievements, I am reminded of the intrinsic value of teamwork

and perseverance. Every resolved issue, every word of appreciation from a client, reaffirms
our commitment to excellence and fuels our drive to continuously improve and innovate in
serving our clientele.
Week 11: from: 3-JUN-2024 to: 8-JUN-2024
Throughout the week, I've focused on our ongoing project, taking on key responsibilities such
as managing client data and facilitating collaborative sessions between our clients and the
development team. By employing a proactive problem-solving approach, I've effectively
identified root causes of issues and provided necessary solutions to our development team.

This week, we didn't encounter any critical client-reported issues, highlighting the success of
our efforts in maintaining project stability and ensuring client satisfaction. My dedication to
addressing challenges and ensuring seamless project operations has been pivotal to our
success.

I'm committed to continuing my contributions and am confident that my expertise and

commitment will continue to yield positive outcomes for both our company and our clients.
Week 12: from: 11-JUN-2024 to: 14 -JUN-2024
This past week was marked by a dedicated focus on the project that has been a cornerstone of
my work since joining the company. At the heart of my responsibilities lies the management of
clients' data, seamlessly integrated with our company's services. This entails a meticulous
approach to resolving any issues that arise and ensuring the smooth operation of our systems.

Each day commenced with the ritual of attending our daily standup meetings, a forum where I
had the opportunity to provide updates on the progress made in resolving client issues. It was a
chance to highlight the challenges overcome and the steps taken toward achieving stability in
our service delivery.

What truly underscored the significance of this week's efforts was the feedback received from
one of our esteemed clients. Their praise for the dedication and effectiveness with which we
addressed their concerns was not only gratifying but also served as validation for the tireless
work put into ensuring their satisfaction. Moreover, it was heartening to have them visit our
company, providing them with firsthand insight into the passion and commitment we bring to
our work and reinforcing the strength of our partnership.

Furthermore, my role extended beyond mere issue resolution; it encompassed fostering

collaboration across teams when necessary. Whether it involved seeking assistance or
advocating for code changes, I actively engaged with colleagues to ensure that our clients'
needs were met with efficiency and agility.

In reflecting on the week's achievements, I am reminded of the intrinsic value of teamwork

and perseverance. Every resolved issue, every word of appreciation from a client, reaffirms
our commitment to excellence and fuels our drive to continuously improve and innovate in
serving our clientele.
Week 13: from: 17-JUN-2024 to: 21 -JUN-2024
This past week was marked by a dedicated focus on the cornerstone project that has defined
my work since joining the company. Central to my responsibilities is the management of
clients' data, seamlessly integrated with our company's services. This requires a meticulous
approach to resolving any issues that arise and ensuring the smooth operation of our systems.

Each day began with our daily standup meetings, where I provided updates on the progress
made in addressing client issues. These meetings were an opportunity to highlight the
challenges we overcame and the steps taken to achieve stability in our service delivery.

The significance of this week's efforts was underscored by feedback from one of our esteemed
clients. Their praise for our dedication and effectiveness in addressing their concerns was both
gratifying and validating. Their visit to our company further highlighted the passion and
commitment we bring to our work, reinforcing the strength of our partnership.

My role extended beyond issue resolution; it involved fostering collaboration across teams
when necessary. Whether seeking assistance or advocating for code changes, I actively
engaged with colleagues to ensure our clients' needs were met efficiently and effectively.
Reflecting on the week's achievements, I am reminded of the intrinsic value of teamwork and
perseverance. Every resolved issue and every word of appreciation from a client reaffirms our
commitment to excellence and fuels our drive to continuously improve and innovate in serving
our clientele.

Week 14: from：23-JUN-2024 to: 28 -JUN-2024

Throughout this week, my primary focus has been on managing client data and facilitating
collaborative sessions between our clients and the development team. By employing a
proactive problem-solving approach, I've successfully identified underlying issues and
provided effective solutions to our development team. Fortunately, we didn't encounter any
critical client-reported issues this week, highlighting the success of our efforts in maintaining
project stability and ensuring client satisfaction. My dedication to overcoming challenges and
ensuring smooth project operations remains unwavering, and I am committed to continuing to
contribute positively to our company and client outcomes.
Week 15: from: 2-JUL-2024 to: 6 -JUL-2024
This past week, I dedicated my efforts to a pivotal project that has been a cornerstone of my
work since joining the company. My primary responsibility is managing clients' data,
seamlessly integrating it with our company's services. This requires a meticulous approach to
resolving any issues that arise and ensuring our systems operate smoothly.

Each day began with our daily standup meetings, where I provided updates on the progress of
resolving client issues. These meetings were an opportunity to highlight the challenges we
overcame and the steps we took to achieve stability in our service delivery.

The significance of this week's efforts was underscored by the feedback from one of our
esteemed clients. Their praise for our dedication and effectiveness in addressing their concerns
was both gratifying and validating. Additionally, their visit to our company allowed them to
see firsthand the passion and commitment we bring to our work, strengthening our partnership.

Beyond issue resolution, my role involves fostering collaboration across teams when
necessary. Whether seeking assistance or advocating for code changes, I actively engaged with
colleagues to ensure our clients' needs were met efficiently and effectively.

Reflecting on the week's achievements, I am reminded of the intrinsic value of teamwork and
perseverance. Every resolved issue and every word of appreciation from a client reaffirms our
commitment to excellence and fuels our drive to continuously improve and innovate in serving
our clientele.
 REFLECTION BOX

Sample Reflection 0: Identify software that you used to complete your tasks and describe how
it was used
Week written: Week 1 04-DEC-2023 – 10-DEC-2023
This week I had to create a database design. In order to create the design, I used the DB
Designer, which is an online schema design and modeling tool. I used the … feature to …. I
used the … feature to … Because it was not able to …., I also used the … software to …

Both of these tools together helped to produce a document that contained … I used the
document to present the progress of my work to my peer team and the project team for
approval. The … helped us to identify use cases that …

Reflection 1: Describe a meeting you attended and the contribution you made to the meeting
Week written:
This week, I encountered a critical issue with one of our clients whose certificate was expiring by
the end of the week. To avoid any disruption, both parties needed to update their certificates and
validate them in a lower environment first. I had a call with the client and presented the plan to
update the certificate. During the call, I suggested the best solution to resolve the issue most
efficiently without breaking any current connections and with the least impact on the customers
who use the service.
In the follow-up meeting, I updated our certificate using the required tools and requested the same
from the client in a lower environment. I tested and verified the changes and planned the time to
deploy them in the production environment. On Friday, we processed the same in production and
verified the result. Thanks to the correct plan, the certificate change didn’t cause any issues, and
the client expressed their satisfaction with the outcome.
From this experience, I gained knowledge about certificates and improved my communication
skills. This is also a benefit for me, which I can include in my resume as a good IT solution case.
Reflection 2: Identify software that you used to complete your tasks and describe how it was
used
Week written:
My main responsibility for the job is to manage clients’ data stored in the company’s service and
troubleshoot the issues they raised. To achieve this goal, I am using below software& tools daily:

JIRA
I am managing the JIRA ticket system. Since there are multiple clients, I managed to create
separate JIRA dashboards and grant different access to each of the clients to make sure they only
have access to the tickets they have created. My daily work is to respond and update tickets in
time including requesting further details for the issue and providing the solution.

MS SQL
As part of my job, I am monitoring the clients’ database daily to make sure the data is updated
daily without delay and issue. I run some queries and store procedures to check the data accuracy
and update if there are any discrepancies.

Dashboard
This is a tool developed by the company that can visualize the statistics of the clients. It shows the
details of each client’s successful rate and error details of the failure connections. I am using it
daily to monitor the overall statistics.

POSTMAN
When there is an issue that needs us to troubleshoot, I use Postman to run requests for testing
and validating the issue.

Microsoft Word& PowerPoint

I use Microsoft Word& PowerPoint to write up the incident reports.

Reflection 3: Describe research that you conducted to meet your job requirements. What and
where did you search? What were the results?
Week written:
As a business analyst in the fintech sector, conducting thorough research is integral to staying
abreast of industry dynamics and meeting job requirements effectively. To achieve this, I employ a
multifaceted approach, utilizing various resources and platforms.

Firstly, I regularly engage with industry-specific publications and websites like Finextra, The
Fintech Times, and American Banker. These sources offer valuable insights into the latest
innovations, regulatory updates, and market trends within the fintech landscape. Additionally, I rely
on reports and whitepapers published by reputable research firms such as Deloitte, PwC, and
McKinsey, which provide in-depth analysis and forecasts on pertinent industry topics.

Furthermore, attending industry conferences, webinars, and networking events is essential for
gaining firsthand knowledge, exchanging ideas, and staying connected with industry
professionals. These events serve as valuable forums for learning about emerging trends, best
practices, and innovative solutions in the fintech space.

Moreover, I leverage internal data and analytics tools within our organization to analyze customer
behavior, market trends, and product performance. This internal research helps inform strategic
decision-making and identify opportunities for enhancing our fintech offerings.

By employing this comprehensive research approach, I ensure that I am well-equipped to fulfill my

responsibilities as a business analyst in the fintech sector. This research enables me to make
informed recommendations, identify growth opportunities, and contribute to the success of our
fintech initiatives.
Reflection 4: Identify a new technology or procedure that you learned.
Week written:
15-APR-2024 to: 19-APR-2024
In the dynamic realm of financial technology (fintech), one innovative concept that I've
recently delved into is blockchain-based smart contracts. These contracts are self-executing
agreements with terms encoded into code, automatically triggering actions when predefined
conditions are met.

Blockchain technology, renowned for its decentralized and immutable nature, provides an
ideal foundation for executing smart contracts securely and transparently. By leveraging
blockchain, smart contracts offer a revolutionary approach to various financial processes,
spanning trade finance, payments, and supply chain management.

Understanding blockchain-based smart contracts is paramount in fintech, as they promise

heightened efficiency, cost reduction, and enhanced security compared to traditional contract
methods. Embracing this technology can streamline operations, mitigate risks, and foster
innovation within financial institutions and fintech startups alike.

As fintech continues to evolve, mastering the intricacies of blockchain-based smart contracts

equips professionals with the tools needed to stay at the forefront of industry advancements.
By harnessing the power of this technology, financial entities can unlock new opportunities for
growth, efficiency, and value creation in the ever-changing landscape of fintech.

Reflection 5: Identify and summarize a journal article that you read online and how it applies
to your job. Be sure to give an APA-compliant citation for the journal article.
Week written:
This week I have read some articles about the difference between personal data and sensitive
data. In the digital age, people have access to a large scope of information that travels across
networks. Technology plays an increasingly large role in their personal and professional lives,
becoming an inevitable constituent of daily routine as it is possible to perform various activities
without leaving home. Consequently, people are generating more personal and sensitive data
online than ever before (Quinn & Malgieri, 2021). Personal information helps identify an individual
while sensitive data requires specific protection due to the impact of its disclosure. Understanding
the difference between persona and information enables to comprehend its protection approaches
and obligations under US privacy laws.

Sometimes personal and sensitive data coincide making it difficult to differentiate between
them. Personal data is referred to as a valuable asset that becomes a target for many criminals
with malicious intentions (Li & Saxunova, 2020). It includes any information that helps identify a
person such as full name, home address, email address, phone number, age, and gender (Quinn
& Malgieri, 2021). There is a lot of personal information available online as people provide it when
they download applications or create a profile on a social networking website. People share their
personal data for many reasons such as online shopping, banking transactions, or getting access
to necessary sources.

Contrary to personal data, sensitive information is associated with greater mishandling and
potential harm. Sensitive data is a type of personal data that may lead to discrimination or
harassment (Li & Saxunova, 2020). It includes personal beliefs, background, political affiliation,
religious beliefs, genetic and biometric data, sexual orientation, criminal records, medical history,
and financial data (Quinn & Malgieri, 2021). Sensitive information requires stricter protection
compared to personal data due to its vulnerable nature as it is often maliciously used by hackers
or criminals for their personal or financial gains. Therefore, such sensitive data misuse may have
severe consequences.

In many countries around the globe, including the US, there is a set of regulations and laws
which help protect personal and sensitive data. They include the Privacy Act of 1974, the Health
Insurance Portability and Accountability Act (HIPAA), the Gramm-Leach-Bliley Act, the California
Consumer Privacy Act, and others (Murray, 2023). They are developed to protect different types
of data and under different circumstances. Although laws protect personal data as a whole, an
increased emphasis is made on sensitive data as it may impact the quality of life, livelihood, the
ability to engage in daily activities, and other issues that affect an individual’s life and have life-
long consequences.

In conclusion, to ensure the protection and proper use of personal and sensitive data in the
technology-driven world, it is vital to comprehend the difference between them. While personal
information provides a broader understanding of the person’s identity, sensitive data reveals
potentially dangerous data that may be mishandled with severe consequences. Therefore, it is
vital to protect personal and sensitive data and the US has special laws that address this issue.

References

Li, Y., & Saxunova, D. (2020). A perspective on categorizing personal and sensitive data and the
analysis of practical protection regulations. Procedia Computer Science, 170(11), 1110-
1115. https://doi.org/10.1016/j.procs.2020.03.060
Murray, C. (2023). US data privacy protection laws: A comprehensive
guide. Forbes. https://www.forbes.com/sites/conormurray/2023/04/21/us-data-privacy-protection-
laws-a-comprehensive-guide/?sh=709c0b975f92
Quinn, P., & Malgieri, G. (2021). The difficulty of defining sensitive data – the concept of sensitive
data in the EU data protection framework. German Law Journal, 22(8), 1583-
1612. https://doi.org/10.1017/glj.2021.79

Reflection 6: What was negative about this week and how might you change it?
Week written:
Week 6: from: 22-APR-2024 to: 26-APR-2024
This week, despite our overall success in managing client data and facilitating collaborative
sessions, we encountered a significant challenge in the form of a DDoS attack targeting one of
our clients. This incident caused disruption and required immediate attention and resources to
resolve. In hindsight, while we effectively mitigated the attack and minimized its impact, there
are several aspects we could improve upon to better handle similar situations in the future.

Firstly, we could enhance our proactive monitoring and threat detection capabilities to identify
potential security threats sooner. Investing in advanced threat detection tools and
implementing real-time monitoring systems can help us detect abnormal traffic patterns and
potential threats more effectively.

Secondly, we should consider strengthening our incident response procedures and protocols to
ensure a swift and coordinated response in the event of a security breach. This includes
establishing clear communication channels, defining roles and responsibilities, and conducting
regular training and drills to prepare our team for various scenarios.

Additionally, we may need to reassess our network infrastructure and security measures to
identify any vulnerabilities and implement additional safeguards. This could involve
upgrading our systems, patching known vulnerabilities, and implementing robust access
controls to prevent unauthorized access.

Furthermore, enhancing collaboration and information-sharing with our clients can also be
beneficial. By maintaining open lines of communication and providing regular updates on
security incidents and measures taken, we can build trust and reassure our clients of our
commitment to their security and privacy.

In conclusion, while encountering a DDoS attack was a negative aspect of this week, it
presents an opportunity for us to learn and improve our security practices. By investing in
advanced monitoring tools, strengthening incident response procedures, reassessing our
infrastructure, and enhancing collaboration with clients, we can better prepare ourselves to
mitigate future security threats and ensure the continued success of our fintech company.

Reflection 7: What was positive about this week and what did you learn from it?
Week written: 6-MAY-2024 to: 10-MAY-2024
This week at Ninth Wave, I found several positive aspects to reflect on, particularly in my role
managing client data and facilitating collaborative sessions between our clients and the
development team. One significant highlight was the absence of any critical client-reported
issues throughout the week. This outcome is a testament to the effectiveness of our proactive
approach to problem-solving and the dedication we've put into maintaining project stability.
It's reassuring to see that our efforts in addressing challenges and fostering smooth operations
have resulted in a successful week without major disruptions.
From this experience, I've gained valuable insights into the importance of proactive problem-
solving and effective communication in ensuring project success, especially in the dynamic
environment of fintech. By staying ahead of potential issues and facilitating clear
communication channels between clients and the development team, we can not only maintain
project stability but also foster stronger client relationships and satisfaction.

Additionally, this week reaffirmed the value of collaboration and teamwork within Ninth
Wave. Our ability to work seamlessly together, whether it's managing client data or addressing
potential challenges, underscores the strength of our team and our collective commitment to
achieving our goals. Moving forward, I'm inspired to continue applying these lessons to my
work, striving for excellence, and contributing to positive outcomes for both our company and
our clients.

Reflection 8: How did you expand your professional network this week?
Week written: 13-MAY-2024 to: 17-MAY-2024
This week, I took several proactive steps to expand my professional network within the fintech
industry. Recognizing the importance of building relationships with other professionals in our
field, I participated in multiple events and leveraged online platforms to connect with peers
and industry leaders.

Firstly, I attended a virtual fintech conference focused on emerging technologies and

regulatory changes impacting our sector. During the conference, I engaged in breakout
sessions and panel discussions, where I had the opportunity to interact with speakers and
fellow attendees. By actively participating in Q&A sessions and sharing insights from our
ongoing project, I was able to establish connections with several key influencers and thought
leaders.

Additionally, I joined a few fintech-specific groups on LinkedIn and actively contributed to

discussions by sharing articles, commenting on posts, and offering my perspectives on
industry trends. This engagement not only increased my visibility within the community but
also led to several meaningful conversations with professionals from various fintech
companies.

I also took the initiative to reconnect with former colleagues and industry contacts. I reached
out to a few contacts via email and LinkedIn to catch up and discuss potential collaboration
opportunities. These conversations were fruitful, leading to potential partnerships and
knowledge-sharing opportunities that could benefit our ongoing project.
Lastly, I scheduled a couple of informal virtual coffee chats with individuals I met during the
conference and through LinkedIn. These one-on-one meetings allowed for more in-depth
discussions about our respective roles, challenges, and innovations in the fintech space.
Through these interactions, I gained valuable insights and advice, while also strengthening my
professional network.

By actively engaging in these networking activities, I have not only expanded my professional
network but also positioned myself and our company as active participants in the fintech
community. These new connections and relationships are expected to provide ongoing
benefits, such as potential collaborations, partnerships, and staying informed about the latest
industry trends and best practices.
Reflection 9: How has your internship helped define or clarify your career goals?
Week written: 20-MAY-2024 to: 26-MAY-2024
Interning at a fintech company while studying cybersecurity has been an invaluable experience
that has greatly clarified my career goals. Here's how it has helped me:

Hands-On Exposure: Being immersed in the day-to-day operations of a fintech company has
given me firsthand experience in the intersection of finance and technology. I've had the
opportunity to work on real-world projects that involve both fintech innovations and
cybersecurity measures.

Networking Opportunities: Throughout my internship, I've had the chance to connect with
professionals in both the fintech and cybersecurity industries. These connections have
provided me with insights into various career paths and allowed me to understand the diverse
opportunities available.

Discovering Interests: Through my internship, I've discovered specific areas within fintech and
cybersecurity that resonate with me. Whether it's developing secure payment systems,
analyzing data for fraud detection, or implementing robust cybersecurity protocols, I've been
able to explore different facets of these fields and identify where my interests lie.

Skill Development: My internship has been instrumental in honing my skills in both fintech
and cybersecurity. From coding and data analysis to risk assessment and penetration testing,
I've had the opportunity to develop a diverse set of skills that are essential for success in these
industries.

Clarifying Career Path: By gaining exposure to the inner workings of a fintech company and
the cybersecurity measures they employ, I've gained clarity on my desired career path. I'm
now more certain than ever about my goal of becoming a cybersecurity specialist within the
fintech industry, where I can leverage my skills and passion to make a meaningful impact.

Reflecting on my internship experience, I'm excited about the opportunities that lie ahead and
confident in my ability to pursue a fulfilling career at the intersection of fintech and
cybersecurity.

Reflection 10: What skills/experiences have you gained that will help expand your resume?
Week written:
In the dynamic field of data security, my journey has been marked by a relentless pursuit of
knowledge and practical experience aimed at fortifying digital infrastructures against a myriad
of cyber threats. Over time, I've cultivated a multifaceted skill set tailored to address the
intricate challenges of safeguarding sensitive information in an increasingly interconnected
world.

At the core of my expertise lies a deep understanding of encryption protocols and

methodologies, which form the cornerstone of data protection strategies. Through hands-on
experience, I've implemented robust encryption algorithms to shield critical data from
unauthorized access, ensuring its confidentiality and integrity are preserved even in the face of
sophisticated cyber attacks.

Additionally, my repertoire includes proficiency in access control mechanisms, ranging from

role-based access control (RBAC) to attribute-based access control (ABAC), enabling me to
tailor permissions and privileges with precision to prevent unauthorized entry into digital
environments.

Moreover, I've honed my skills in threat detection and vulnerability management, employing a
proactive approach to identify and remediate potential security weaknesses before they can be
exploited by malicious actors. This involves conducting comprehensive risk assessments,
penetration testing, and security audits to fortify defenses and mitigate potential breaches.

Furthermore, my commitment to staying abreast of the latest advancements in cybersecurity is

reflected in my pursuit of continuous learning and professional development. I actively
participate in industry conferences, workshops, and obtain relevant certifications to ensure my
skills remain at the forefront of technological innovation.

In summary, my comprehensive skill set, combined with a proactive approach to cybersecurity

and a dedication to ongoing learning, positions me as a capable guardian of organizational data
assets in an ever-evolving threat landscape.

Reflection 11: In what ways have you been able to apply what you have learned in your
academic coursework to your internship?
Week written: 3-JUN-2024 to: 8-JUN-2024
Applying what I've learned in my academic coursework to my internship at a fintech company
has been incredibly rewarding and beneficial. Here are some specific ways I've found my
academic knowledge useful in my role:

1. Financial Theories and Principles

Risk Management: I've used my understanding of financial risk management to analyze and
mitigate risks associated with new financial products or services.
Investment Strategies: Applying theories of portfolio management and investment strategies
has helped me contribute to the development and refinement of the financial products we
offer.
2. Data Analysis and Statistics
Data Analytics: Leveraging my skills in statistical analysis and data visualization tools (like
Python, R, or Excel), I've been able to analyze large datasets, identify trends, and provide
actionable insights.
Machine Learning: Using machine learning algorithms for predictive modeling, fraud
detection, and personalized financial recommendations has been particularly useful.
3. Programming and Software Development
Coding Skills: My programming knowledge in languages like Python, Java, and SQL has been
invaluable for developing, maintaining, and improving our financial software and platforms.
Algorithm Development: Implementing and optimizing algorithms for financial transactions,
trading systems, and customer service bots has been a direct application of my coursework.
4. Economics
Market Analysis: Applying macroeconomic and microeconomic principles, I've analyzed
market trends, customer behavior, and the potential impact of economic policies on our
company.
Behavioral Economics: Insights from behavioral economics have helped me enhance user
experience and product design, making our financial products more intuitive and user-friendly.
5. Regulatory and Compliance Knowledge
Compliance: My knowledge of financial regulations and compliance requirements has ensured
that our products and services adhere to legal standards.
Ethical Standards: Understanding business ethics has promoted transparency and
trustworthiness within our company.
6. Project Management
Organizational Skills: Using project management techniques, I've been able to plan, execute,
and oversee projects, ensuring they are completed on time and within budget.
Team Collaboration: Applying teamwork and leadership skills developed through group
projects and assignments has allowed me to effectively collaborate with colleagues.
7. Communication Skills
Technical Writing: I've used my ability to write clear and concise technical reports and
documentation.
Presentations: Employing my presentation skills has been crucial for effectively
communicating complex financial concepts and data findings to non-technical stakeholders.
Practical Examples
Case Study Analysis: Working on case studies in my coursework has prepared me to apply
similar analytical frameworks to real-world problems at the fintech company.

Capstone Projects: The capstone projects I completed, which involved creating financial
models or software, have been directly relevant to the tasks I've handled during my internship.

Internship Projects: When tasked with improving a mobile app's user experience, I applied
user-centered design principles learned in my human-computer interaction and user experience
design coursework.

By bridging the gap between theoretical knowledge and practical application, I've been able to
significantly contribute to our projects while also enhancing my learning and professional
growth.

Reflection 12: What was the most important thing you learned about yourself?
Week written: 11-JUN-2024 to: 14 -JUN-2024
One of the most important things I've learned about myself is the value of adaptability and
continuous learning. Working in a fintech company, where technology and market dynamics
evolve rapidly, has highlighted the necessity of staying flexible and open to new ideas.

Adaptability: Fintech is a fast-paced environment where regulations, technologies, and

consumer expectations change frequently. I've realized the importance of being able to quickly
adapt to new tools, methodologies, and business models. This adaptability has helped me stay
relevant and effective in my role.

Continuous Learning: The fintech industry is driven by innovation. To contribute

meaningfully, it's crucial to stay updated with the latest trends, from blockchain and AI to
cybersecurity and regulatory changes. Embracing a mindset of lifelong learning has not only
expanded my skill set but also boosted my confidence in navigating complex challenges.

Resilience: The dynamic nature of fintech often brings uncertainty and pressure. I've learned to
build resilience, maintaining a positive attitude and perseverance even when projects face
setbacks or when navigating through regulatory hurdles.

Collaboration and Communication: Working in fintech has underscored the importance of

effective communication and collaboration. Whether it's working with developers, compliance
officers, or customer service teams, I've learned that clear and open communication is essential
for driving projects forward and ensuring that everyone is aligned with the company's goals.

These insights have not only enhanced my professional capabilities but also shaped my
personal growth, making me more adaptable, knowledgeable, and resilient in various aspects
of life.

Reflection 13: What skills or knowledge areas have you identified to work on/improve upon?
Week written: 17-JUN-2024 to: 21 -JUN-2024
Working in a fintech company, I have identified several skills and knowledge areas that I need
to improve upon to enhance my effectiveness and contribute more significantly to the
organization's success:

Advanced Data Analytics: While I have a solid foundation in data management, I recognize
the need to deepen my knowledge in advanced data analytics. This includes learning more
about big data technologies, machine learning algorithms, and predictive analytics to better
interpret data trends and make informed decisions.

Cybersecurity: Given the sensitive nature of financial data, enhancing my understanding of

cybersecurity measures is crucial. This involves staying updated on the latest security
protocols, learning about threat detection and prevention techniques, and understanding
regulatory compliance requirements related to data security.

Blockchain Technology: As blockchain is increasingly becoming integral to fintech, gaining a

deeper understanding of blockchain technology, including how it works and its applications in
finance, is essential. This includes learning about smart contracts, decentralized finance
(DeFi), and the implications of blockchain for traditional financial systems.

Programming Skills: Improving my proficiency in programming languages commonly used in

fintech, such as Python, SQL, and R, will enable me to develop more efficient data processing
pipelines and automate various tasks. Additionally, learning about software development best
practices will help in building more robust and scalable solutions.

Regulatory Knowledge: Fintech is a highly regulated industry. Keeping abreast of the latest
regulations and compliance requirements is necessary to ensure that our services remain
compliant with industry standards. This includes understanding anti-money laundering (AML)
laws, know your customer (KYC) requirements, and other financial regulations.

Project Management: Enhancing my project management skills, particularly in agile

methodologies, will help in effectively managing projects and leading teams. This includes
learning more about Scrum, Kanban, and other agile frameworks to improve project delivery
and team collaboration.

Customer Experience (CX) Strategies: Understanding and improving customer experience is

vital in fintech. Learning about user experience (UX) design, customer journey mapping, and
strategies to enhance customer satisfaction can lead to better product development and client
relations.

Financial Literacy: Expanding my knowledge of financial products, services, and markets will
help me better understand the context in which our fintech solutions operate. This includes
learning about investment strategies, financial planning, and the workings of different
financial instruments.

Communication and Collaboration: While effective communication is already part of my role,

continually improving these skills is crucial. This includes enhancing my ability to convey
complex technical concepts to non-technical stakeholders, and fostering better collaboration
with cross-functional teams.

Innovation and Design Thinking: Embracing innovation and design thinking methodologies
can drive creative problem-solving and help in developing user-centric products. Learning
how to apply these methodologies will be beneficial in staying ahead in the competitive
fintech landscape.

By focusing on these areas, I aim to enhance my skill set and knowledge, contributing more
effectively to my role and supporting the company's growth and innovation in the fintech
industry.

Reflection 14: Internships are a give and take situation, please explain:
a) What did you give?
b) What did you receive?
Week written:

a) What did I give?

1. Effort and Time: During my internship at the fintech company, I dedicated significant
time and effort to completing tasks assigned to me. This included conducting data
analysis, testing financial software, and assisting with customer support inquiries.
2. Technical Expertise: I brought my technical skills in programming and data analysis
to the table. These skills were crucial in handling projects that involved financial
modeling, software testing, and troubleshooting technical issues.
3. Adaptability and Learning: I demonstrated my ability to quickly adapt to new
technologies and processes within the fintech industry. Learning about blockchain
technology, cybersecurity measures, and financial regulations was integral to my
contributions.
4. Collaboration: I actively participated in team meetings and collaborated with
colleagues on various projects. My contributions included sharing ideas, providing
feedback, and supporting team members to achieve our collective goals.

b) What did I receive?

1. Industry Experience: My internship provided invaluable hands-on experience in the

fintech sector. I gained insights into how financial technologies are developed,
implemented, and managed within a company setting.
2. Skill Development: I developed technical skills specific to fintech, such as proficiency
 in financial software, data analytics tools, and understanding of blockchain
applications. These skills are essential for my career aspirations in fintech.
3. Professional Network: Through networking opportunities, I built relationships with
professionals in the fintech industry. These connections provided mentorship, career
advice, and potential leads for future job opportunities within the sector.
4. Operational Insights: I learned about the operational aspects of a fintech company,
including compliance with financial regulations, customer acquisition strategies, and
product development lifecycles. This knowledge deepened my understanding of the
fintech ecosystem.
5. Feedback and Mentorship: I received constructive feedback on my work and
benefited from mentorship from experienced professionals. This guidance helped me
navigate challenges, develop professionally, and plan my future career path in fintech.
6. Resume Enhancement: My internship experience significantly enhanced my resume,
showcasing my practical skills, industry knowledge, and contributions to fintech
projects. It positioned me as a competitive candidate for future fintech roles.

In summary, my fintech internship was a rewarding experience where I contributed technical

expertise, adaptability, and collaboration while gaining invaluable industry experience, skill
development, professional connections, and career insights.

3.5

Reflection 15: Describe an experience you had during your internship that you did not expect
to have, please explain:
Week written: 2-JUL-2024 to: 6 -JUL-2024

During my internship at a fintech company, I had an unexpected experience involving a

critical system outage. While I anticipated dealing with routine technical issues, this particular
incident was far more severe and complex.

One day, our team received multiple alerts indicating a significant system failure. The outage
affected our ability to process transactions and manage client data, leading to potential
financial losses and client dissatisfaction. I was quickly integrated into the incident response
team, where my primary responsibility was to assist in identifying the root cause and
implementing a swift resolution.

Despite my initial apprehension, this experience turned into a valuable learning opportunity. I
observed and participated in the coordinated efforts of cross-functional teams, including
developers, database administrators, and cybersecurity experts. The urgency of the situation
required clear communication, efficient problem-solving, and rapid decision-making.

My role involved analyzing system logs, identifying patterns, and suggesting possible causes
for the outage. I worked closely with senior team members to execute various troubleshooting
steps, which eventually led to the identification of a critical software bug. Once the issue was
resolved, I assisted in documenting the incident, detailing the steps taken and the solutions
implemented.

This unexpected experience highlighted the importance of teamwork, adaptability, and

proactive problem-solving in a high-pressure environment. It also provided me with a deeper
understanding of the complexities involved in maintaining system stability and security in a
fintech setting. Overall, this incident was a pivotal moment in my internship, significantly
enhancing my technical skills and professional growth.