Prajay KM

Mobile: 720 957 0435

Email:[email protected]

PROFESSIONAL SUMMARY
 19 years of diverse and extensive experience in software industry in the following roles:
Project Management:
 Developed best practices and procedures to be used by the entire team which spanned various internal
projects
 Identified infrastructure goals, defining all activities, recording documents, identifying prime risks, recruiting
team members, ,
 Responsible for creating detailed project plans and work breakdown structure plans to illustrate resource
allocation and scheduling tasks using MS Project
 Carried out platform upgrades, hardware and software installations, middleware projects, and mainframe
migrations
 Developed business process improvement analysis for clients including workflow improvements, cost
reduction opportunities, system interfaces, and ROI.
 monitored project performance, assigning tasks, liaising with stakeholders, overseeing precise projects
 Worked on information related to infrastructure projects and collaborating with infrastructure associates for
timely completion of projects.
 Cloud experience with Amazon Web Services (AWS) and MS Azure
 Defined target customer demographics, market size, fleet and real estate requirements to support the
Market Launch Plan process for new startup, Digital Life.
 Experience porting applications into the cloud
 Manage effective project implementation and delivery to ensure customer satisfaction
 worked with other applications that interface with Oracle EBS
 Implemented project management methodology and developed required documentation templates for
project managers in adherence with corporate PMO standards
 Assisted ERP program manager in the scoping and planning of ERP upgrades and patching.
 Participated in regular meetings with management to communicate accomplishments, plans and issues as
well as any risks to the project's progress
 Manage a team consisting of direct and indirect staff, responsibilities include third party supplier oversight
and compliance
 Strong understanding of IT services (cloud services in particular), service readiness and the required
deliverables/outcomes
 Positioned specific network products to effectively meet customer's needs including analyzing historical data
and development of deployment plans.
 Track and monitor project execution to make sure that the customer requirements are met.
 Work closely with ServiceNow functional team to build requested items and tasks using workflows to
manage processes from the customer to the fulfillment teams
 Developed and maintained project schedules, tracked and forecasted project costs and labor hours, and
managed project risks
 Managed project-oriented teams to have a conversation, work together in files, call, and meet right where
the work is happening.
 Synchronized requirements as JIRA issues were assigned to the lead developer to track development LOE.
 Led clients' projects through Enterprise ITIL Service Delivery into production.
 Organized and stored files in the cloud and shared them with your team and organization, using robust
permission management, and created feature-rich available to be added to our Teams channel with
SharePoint
 Effectively lead teams with various staffing models of internal and external on-shore and off-shore
resources.
 Work with functional and admin teams to deliver automated workflow solutions in ServiceNow
 Project documents are created throughout the project life cycle. Include Project Initiation, Project Planning,
Project Execution, Project Monitoring and Control, Project Closure.
QAPM:
 Provided leadership and supervisory oversight to quality assurance. Negotiated test requirements and test
strategies, and served as a liaison with internal customers and outside vendors
  Successfully implemented test automation using JBehave, Selenium, Java/JUnit.Expertise in designing,
developing and reviewing of Test strategy, Test plan, Test cases from the Requirement Documents.
 Generated Traceability Reports, preparing documentation, standardizing procedures using Agile Testing
methodology.
 Experience in working with BA’s , developers and end users to design test cases based on Use cases,
Functional requirements, System requirements, Analysis and Design documents and Unit/Integration test
cases.
 Experience in Test environment set up for System, Integration, Regression, User Acceptance and
production Testing
 Extensive experience in implementation of complete testing solutions including Functional, Integration,
Regression, System and User Acceptance testing.
 Expertise in Black Box Testing techniques like Boundary Value Analysis, Equivalence Class Partitioning,
Decision Tables and Use Case testing.
 Administered and maintained HP Quality Center including creating projects and users, customizing
workflows, and training the entire organization of over 450+ users
 Experience in implementing and shaping the company’s QA processes and strategies
 Strong communication skills with all the key stakeholders to ensure QA vision is understood and
implemented correctly.
 Experience managing testing departments or testing functions, managing large and complex activities and
processes.
 Improved efficiency and reduced test cycle by increasing automating test script execution by 70%.
 Increased test artifact documentation more than 100% across all applications supported.
 Implemented initiative to establish performance test baselines for the 100% of applications supported
ACCOMPLISHMENTS
 Conducted business requirements analysis with external clients using stakeholder interviews and focus
groups to define scope
 New service implementation at new and existing retailers, contributing to increased online sales and
improved product profitability.
 Encouraging and facilitating on-going verbal collaboration, both formally and informally
 Developed automation framework in a way that increased 50% more test cases thereby overshooting
management expectations.
 Introduction of various techniques to reduce test case creation time and defect fixing time by 30% and
increased quality of deliverables.
 As a core member of VRD (Verizon Rapid Delivery Testing Global Initiative) involved in conceptualize, lead,
drive and implement exploratory testing as part of agile process organization-wide.
 Propose, lead and contribute gray box testing to achieve 96% code coverage using Manual and Automation
(QTP and WTT) scripts.
CERTIFICATIONS
 Certified Professional Scrum Master (PSM).
 Certified Test Foundation Level (CTFL) from International Software Testing Qualification Board (ISTQB).
 PMP certified from Project Management Institute
 ITIL Foundation Certificate in IT Service Management
ACADEMIC PROFILE
 Master of Computer Application (MCA) from IGNOU.2005
 Bachelor of Science (BSc) with Electronics as Major from University of Nagarjuna.2001

AT&T 01/2024-Till Date

Project :: SPOG
Client :AT&T Service Advocate
Role :Project Manager
Description: - A Single Pane of Glass (SPoG) for Service, Order, Project Managers and Engineers will be delivered
using the ServiceNow platform. The guiding principle is to provide each group, referred to as Personas, a unique view
of information in a single user interface that will allow for support of each persona’s customer set. The solution will
incorporate data ingestion from various systems, as well as the ability to manually add Inventory and Order data,
encompassing Incident, Inventory, Order and Planned Maintenance where the data is not only consumed but
sanitized, translated, manipulated and customizable to provide the detailed and unique view each persona will
require. Support the whole program and teams through the clarification of business needsInvestigated and managed
technical issues for Assurance Wireless brand post billing system migration. Bug fixes and enhancements led to
efficiency improvements of up to 20%.
 Understanding and analyzed the Business Requirements to define development scope for the project.
 Involved in Analysis & Reviews of Technical Specifications with onshore test team and BA’s
 Analyzing and Development of the components.
  Developed business process improvement analysis for clients including workflow improvements, cost
reduction opportunities, system interfaces, and ROI.
 Positioned specific network products to effectively meet customer's needs including analyzing historical data
and development of deployment plans.
 Experience in conducting GAP analysis, User Acceptance Testing (UAT), SWOT analysis, and Requirement
Traceability Matrix (RTM)
 Track and monitor project execution to make sure that the customer requirements are met.
 Work closely with ServiceNow functional team to build requested items and tasks using workflows to
manage processes from the customer to the fulfillment teams
 Plan projected related to ServiceNow from initial discovery through to execution
 Broad Knowledge in reviewing Test Procedures, detailed test plans for UAT, Test scenario, defining Test
cases, both System & Integration and interacting with team members in fixing errors and User Acceptance
Testing (UAT) and also assisted in post –Production support.
 Manage effective project implementation and delivery to ensure customer satisfaction
 Developed and maintained project schedules, tracked and forecasted project costs and labor hours, and
managed project risks
 Managed project-oriented teams to have a conversation, work together in files, call, and meet right where
the work is happening.
 Effective coordination between different onshore and offshore teams
 Effective communication with Business Analysts for solid understanding of the technical specifications
 Highly efficient Client Communication to keep the client updated on the project status
 Handling multiple projects and releases with multiple applications within the team

Charter Communications 05/2021-12/2023

Project :: Network Back Office Portal
Client :Charter Communications
Role :Project Manager
Description: - As Charter continues to expand its wireless product portfolio it is becoming increasingly necessary to
provide a common network integration layer that will allow for ease of integration of Multiple BSS stacks
communicating to multiple network elements in order to activate ,manage and deactivate network services .NSL will
provide the translation between the commercial representation of services (BSS) and the technical implementation of
that services(OSS/Network).The Network Back Office Portal will provide insight into NSL and back -office
management Spectrum Mobile services,
 Investigated and managed technical issues for Assurance Wireless brand post billing system migration. Bug
fixes and enhancements led to efficiency improvements of up to 20%.
 Led initiative to enhance Charter Mobile logistical workflow resulting in good annual savings.
 Documented and standardized web deployment and post deployment procedures, reducing deployment
cycle 10%.
 Worked with change management and transition teams to implement training and integrated legacy systems
with new systems and processes
 Tested REST API calls through tools using Postman, Insomnia and validating the JSON responses and
comparing against Database along with third party applications DB.
 Helping the QA team by gathering all the information from the Developers and updating them in TFS and
collaborating with the team
 Pushed for improvements in operational efficiency, which led to a 20% rise in network efficiencies.
 Received, analyzed, and audited the cell phone data from legacy companies and assisted with technology
migration
 Maintain and administer the tools and environments supporting continuous build and automated deployment
processes.
 Used Project Management Tools such as Jira or Azure DevOps to manage agile scrum projects, resource
capacity and track dependencies while ensuring completion of milestones within specific budgets and
schedules.
 Responded to business requests for legacy billing information and answered questions about new policy
 Liaised between project sponsors, stakeholders, developers, and analysts; established strong professional
relations with external IT vendors via internally integrated applications

Verizon 07/2016-04/2021
Project: : Center Cube, EDB Lynx project, WAVE project
Client : E2E Integration,VES
Role : Sr.Consultant
Description:
Center Cube: The IT Analytics team enables the new metrics and enhances the business rules for Marketing Channel
functionalities in “Super Churn & Super Disco”- Vzai environment. By enabling this churn by originating channel in the
Vzai environment/Cube, the marketing team will have the abilities to analyze and provide the details of the sales
channels and channel which are driving the disconnects.
EDBLynx project: Executive Dashboard portal is an assimilation of daily driver metrics dashboard across various
business functions - Call Center, Marketing, Operations, and Finance into a single and simplified dashboard view.
WAVE project: To support Business need of analyzing contract expirations year over year, CMB IT Analytics team
developed Wave Life Cycle with 2015 contract expirations accounts. Provided complete A and B attributes for Speed,
TV, Premiums, STB, Data Disconnect Reason Group, Video Disconnect Reason Group. This helped Business to
come up with Downgrade Defense Plan and Y/Y Total & Voluntary Contract Expiration churn.

Role and Responsibilities:

 Analysis of the current application.
 Enhancements to the current Application.
 Designed and developed mappings using Informatica transformations.
 Involved in Unit testing of the mappings,
 Created Mapplets for reusable business rules.
 Prepared Sessions, Workflows, Worklets for Mappings in Informatica.
 Performance Tuning of sessions and mappings.
 Extensively used Push down Optimization in Informatica.
 Developed Unix scripts to send text messages to the clients, regarding daily Sales and Month-To-date
Sales.
 Developed Unix-BTEQ to generate parameter files for Daily, Weekly and monthly loads.
 Developed Teradata BTEQ scripts on an ongoing basis to implement the business logic for SuperCube.
 Converted the Teradata BTEQ scripts to Informatica mappings.
 Developed Unix-BTEQ scripts to compare data between two tables.
 Teradata utilities Mload, FastLoad, Bteq scripts are used to load data.
 Export data into HDFS and Hive using Sqoop.
 Created Hive queries that helped market analysts spot emerging trends by comparing fresh data with
historical metrics.
 Enabled speedy reviews using Oozie to automate data loading into the Hadoop Distributed File System.
 Managed and reviewed Hadoop log files using Unix scripts.
 Develop & Review the code and update the review documents to make sure the code is with in
Development Standards.
 Participate in daily & weekly Calls with management and from the client side as well to discuss the
development status & ways to improve the productivity.
 Developed many other projects like MDU SFU Enhancements, Cancel Score cards, CMB Offers, Sale
Movers.
Environment: Informatica PowerCenter 9.6.1, Teradata 14.10,15.10, UNIX, SQL Server 2008, Windows 10,
Teradata utilities , Hive, Impala, Sqoop, Oozie, SSRS.

Verizon 01/2008-06/2018
Project: : Enterprise Svs Migration Project
Client : Verizon Enterprise solution
Role : Sr.Software Engineer
Description:Teradata is jointly working with Verizon to migrate the Oracle-based Metrics Data Repository (MDR)
located in Sacramento California to the existing Teradata aEDW platform located in Temple Terrace, Florida.
Developed a new VAS external partners Software Development Kit (SDK), coding integration methods Vendors
systems' must use in order to electronically interface with VzT's in-house VAS: Pre-Ordering, Ordering and Billing
systems. Data migration from Vendor to VzT systems is included in this initiative.

Role and Responsibilities:

 Gathered the requirements.
 Analysis of the existing mappings.
 Enhancements to the existing mappings and sessions.
 Developed the mappings using Informatica mappings.
 Involved in testing of the mappings and matching the data with existing warehouse.
 Extensively used FLOAD and MLOAD utilities in Teradata through Informatica
 Extensively used Push down Optimization in Informatica
 Converted Unix-Oracle scripts to Unix-BTEQ scripts.
  Developed Unix-BTEQ scripts and tested.
 Prepared the Deployment documents for code migration and Data migration.
 Involved in Production Support.
 Performance Tuning of sessions and mappings.
 Worked closely with DBA’s in performance issues.
 Supported existing projects OSF, CHANGE and Real time sales mart and did the performance tuning of
mappings.
Environment: Informatica PowerCenter 5.1,6.0,8.1, Oracle 10g, SQL,Pl/SQL, TOAD, UNIX, SQL Server 2008,
Windows XP, Teradata 12.01 14.10, Teradata utilities and Push down Optimization

Louis Technologies INDIA 08/2005-01/2008

Project : CASH MANAGEMENT , Pharmacy Management System Insurance Processing System
Clients : Western Union Bank Global, Livid TV, FBeacon Global IT Services Private Limited
Role : Test Lead, Quality Analyst
Role and Responsibilities:
 Involved in Master Data Setup like client setup, Client-Product setup, Client-Product-Charges setup, Client-
Product-Arrangement setup etc.
 Prepared Test cases as per Use cases and SRS.
 Prepared Test cases for Interfaces like Clearing Download file & GEFU file format.
 Involved in Execution of Test Cases in SIT & UAT
 Active Interaction with team members
 Understanding the Requirements and Functional Specifications of the application.
 Participated in identifying the Test scenarios and designing the Test cases.
 Review meetings to evaluate the progress and performance of the application
 Involved in Bug Tracking & Preparation of Bug Report Document.
 Performed various black box testing Methodologies like functional testing, usability testing and regression
testing.