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HAWASSA UNIVERSITY COLLEGE OF BUSINESS AND ECONOMICS BANK OF ABYSSINIA YIRGALEM BRANCH
BY FIKADU BAYKEDAGN ID Number SoScR 0315/13 A REPORT SUBMITTED IN PARTIAL FULFILLMENT OF
THE REQUIREMENT FOR THE SUBJECT OF PRACTICAL ATTACHMENT ECON 3103 ON BACHELOR OF ARTS
(BA) DEGREE IN ECONOMICS HAWASSA, ETHIOPIA JANUARY, 2024

Acknowledgements First of all, I would like to thank the almighty God who enabled me to do things well.
Next, my deepest gratuities goes to Mr. Tsegaye, the manager of bank of Abyssinia in Yirgalem branch,
and all employee for their critical leading of the internship, give me precious advice, constructive
suggestion, support and comment on the attachment at every draft. Then, I would like to thank Hawassa
University Awada Business and Economics College department of economics for giving me a chance of
this practical attachment opportunity. i
Acronyms ATM Automated Teller Machine BBO Banking Business Officer BOO Banking Operation Officer
BM Branch Manager BOA Bank of Abyssinia MB Mobile Banking MBB Manager Branch Business POS
Point of Sale Terminal 2 ii

Table of Contents Contents Page Chapter 1:

Introduction.........................................................................................................................1
1.1.Background of Bank of Abyssinia (BoA).........................................................................................1 1.2
History and Growth of the Organization............................................................................................3 1.4
Organizational Structures.................................................................................................................4
Operational Manager...................................................................................................................5 1.5. The
Bank of Abyssinia Visions , Mission/Objective (VMO) And it`s value...................................6 1.5.1
Vision............................................................................................................................................6 1.5.2
Mission..........................................................................................................................................6 1.5.3
Values............................................................................................................................................6 1.6
Products and services /Clients...........................................................................................................8 1.6.1
Deposit related products and services.............................................................................................9
Saving accounts...........................................................................................................................9 Adey
(women's) saving account..............................................................................................9 Afla (youth)
saving account.....................................................................................................9 Accounts for
minors...............................................................................................................10 Education saving
account......................................................................................................10 1.7. Students Main Objectives
for the Attachment Exercise.................................................................11 Chapter 2: Management and
Training Information................................................................................12 iii

2.1 Basic information and orientation...................................................................................................12

2.2 From the time I was accepted. Until the time I started. I did receive proper and timely information
and treatment.........................................................................................................................................13
Chapter 3..............................................................................................................................................14 Job
background and Information...........................................................................................................14 3.1
Work Hours.....................................................................................................................................14 3.2
Attendance, Punctuality, and Schedule adherence...........................................................................14 3.3.
Overview of the conducting activity..............................................................................................16 3.4. My
major activities in BOA............................................................................................................16 Chapter
4..............................................................................................................................................19 SWOT
Analysis.....................................................................................................................................19 4.1.1
Strength of BoA...........................................................................................................................19 4.1.2
Weaknesses of BOA....................................................................................................................19 4.1.3
Realizing Potential Opportunities of BOA...................................................................................19 4.1.4
Assessing Possible Threats of BOA..............................................................................................20 Chapter
5..............................................................................................................................................20 Evaluation,
Conclusion and Recommendation......................................................................................20 5.1.
Challenges and Problems encountered on the job and remedial measures......................................20 5.2.
Feelings about the value of training/practical attachment..............................................................21 5.3.
Trainings to suggest or recommended for the practical attachment program..................................21 5.4.
Conclusion.....................................................................................................................................22
Reference...............................................................................................................................................23 iv

Chapter 1 Introduction1 1.1. Background of Bank of Abyssinia (BoA) The present-day Bank of Abyssinia
one of the private banks, established in February 15,1996 G.C., named by the first bank in Ethiopia
during the Emperor Menilek in 1906. In about twenty- three years since its establishment Bank of
Abyssinia has registered a significant growth in its paid-up capital and total asset, it also attracted many
professionals‟ staff members, valuable shareholders and large customers from all walks of life. This
performance indicates public confidence in the bank and reliability and satisfaction in its services.
Currently the bank employed core banking technology and provides excellent domestic and
international banking service to its esteemed and valuable customers. The bank also strives to serve all
economic and services sectors via its ever-increasing networks throughout the country.1 BoA by now
has 724 branches all over the country and about 4120 permanent employees working in the branches,
districts and head office excluding the security officers and cleaners which are outsourced. The bank
offers corporate and retail banking services that includes current account, saving account, special saving
account, fixed deposit, foreign currency accounts, loans, trade finance, forex, mobile banking, card
banking, internet banking, and agent banking to customers through its branches, and corporate
branches. Corporate branches are branches dedicated for corporate or high-value customers of the
bank. The bank provides forex operations through the forex bureaus located at branches and trade
finance operations through International Banking Department (IBD) and its affiliates placed at the
branches. Moreover; the bank provides various credit services through the credit department at head
office and districts which are located outside Addis Ababa. As any organization Bank of Abyssinia faces
the management change, structure change, operation system changes and culture change. Since last
year the bank adopted the BSC for 1

employee performance measurement in financial perspective, customer perspective, internal business

perspective and learning and innovation perspective. This helps the bank to measure clearly the non-
financial performance which has a direct impact on the financial performance. However, there is no
clearly stated measurement of culture and no one can realize and responsible to measure the banks`
involvement, consistency, adaptability and mission culture. At time of any change there is no way to
keep the strong culture and to improve the weak culture that could help the banks` sustainable growth.
Thus, knowing and managing the effect of culture on performance is a plus to ensure sustainable
competitive advantage through identifying, establishing and maintaining a better culture that can lead
the bank to a better performance irrespective of any change. Bank of Abyssinia is a share company of
private individuals who amass experience and Success in different areas including business,
entertainment and education. Such diverse ownership not only reflects the company s determination
and willingness to succeed in the sector it operates in, but also signify its ability to work together
towards building a successful business venture and commercial bank service. The Choice for All BoA
commitment to deliver quality commercial products along with first class customer service makes BoA
the most suitable bank for all. Adopting its tagline in such manner reflects BoA's deep association with
the society. With more financial products and services BoA has demonstrated through the years that is a
Bank for all and any kind of customer. Current Situation of the Bank, Over the last years the bank
implement three strategy but left behind from peer competitor in its deposit, market share, and overall
performance, even if the bank start its operation by offering best innovative product such as gift saving
account, safe deposit boxes and saving account linked with current account /SALCA/ to enable
customers to transfer funds from one's saving account to one current account to write cheque when
there is no sufficient balance in current account. Even if the bank is pioneer to provide such kind of
service the last fifteen years performance is week when comparing with its peer competitor. Through
it`s over 600 branches in the country, 2

BoA serves over 3 million customers with 60,000 employees. BoA`s well-structured financial service
system is connected through the T-24 core banking system. This coupled with the 633 ATM machines
placed in different locations to afford customers to access their account from anywhere at any time. This
also allowed BoA to increase its capital hundred-fold from ETB 50 million to ETB 5 billion. Currently,
employing the state-of-art banking technology, the Bank provides excellence domestic, international
and special banking services to its esteemed and valuable customers. It also strives to serve all economic
and services sectors via its ever increasing branch networks throughout the country. The bank also offer
digital banking transfer from one BoA customer to other type of bank using mobile or internet banking.
A customer can transfer up to 500,000 ETB through internet banking per day. BoA is the first bank to
introduce this system to Ethiopia which makes it the leading bank of Ethiopia. 1.2 History and Growth of
the Organization An inspection of the banknotes issued in Abyssinia[1] and Ethiopia prior to the Italian
invasion in 1935 shows significant British influence, both in the institutions authorizing the issues and in
the preparation of the banknotes. A similar inspection after World War II shows a complete turnaround,
with American influence in the issuing authority and in the production of the banknotes. Prior to the
twentieth century, banking was largely unknown in Ethiopia but lending was practised by individuals,
often by merchants and wealthy members of society - including members of the royal family - lending
money to those willing to pay the usurious rates offered. In 1905 interest rates were reported from 1.5%
to 5% per month or 25% per year.[2] At the turn of the century, interest in banking was prompted by the
development of Addis Ababa; with the first known approach to Emperor Menilek II[3] being from M.
Delharbe, a Frenchman, who proposed establishing a state bank, which would issue banknotes. Having
encountered difficulties with the French, who were building a railroad from Djibouti to Addis Ababa,
Menilek was not keen to deal with the French and the proposal did not gain support 3

Bank of Abyssinia, one of the three most profitable banks in the country, registered moderate growth
during the past fiscal year, netting 853.7 million Br in profit. The Bank's profit recorded 10pc growth,
lower than the 48pc rate marked the previous year. The earnings per share (EPS) of the Bank drooped
slightly to 7.2 Br from 7.23 Br a share, which has a par value of 25 Br. The reduction was likely due to the
injection of fresh capital. The Bank has increased its paid-up capital by 12pc to 3.2 billion Br. 1.4
Organizational Structures Abyssinia Bank District Structure 4District Manager Clerical AM Operation
ManagerSenior Administrative Assistant (Sec.) Business Manager DriverSBO OfficerIT Officer HR Officer
SBB Officer
Operational Manager Leads the district and all branches under his supervision Cordinates all staffs in
district office and branches Participates with district team in branch opening duties Work with district
team in recruiting potential customers Act as chairperson of district loan approving committee
Operational Manager Mainly focuses on district and branch operational issues Controls the districts
and braches expenses Participates with district team in branch opening duties Follow up credit
processes and appraisal of district discretion limit Work with district team in recruiting potential
customers Acts as secretary and member of district loan approving committee Business Manager
Develop business activities of the district and the branches Communicate and follow up branches to
achieve their plans Participate with district team in branch opening duties Work with district team in
recruiting potential customers Evaluate branch performance and appraisal Act as member of district
loan approving committee HR Officer Mainly focuses on recruitment of employees for branches under
districts supervision 5

Create relation with HR operations and partnership department upon assignment of employees
Advertised vacant posts for internal employees using the banks` portal Arrange exam interview
sessions for internal and external applicants  IT Officer Mainly focuses on information technology
issues of branchs under the district authority Give on the spot and remote helpdesk to branches
Transfer cases to information technology department if it is above discretion  Senior Banking
Operation Officer  Handle duties and responsibilities given by operation manager  Senior Banking
Business Officer Handles duties and responsibilities given by business manager 1.5. The Bank of
Abyssinia Visions , Mission/Objective (VMO) And it`s value The following are brief statements on the
Bank's Vision, Mission and Values. 1.5.1 Vision To become the leading commercial bank in East Africa by
the year 2030 1.5.2 Mission Provide excellent financial services through competent, motivated
employees and digital technology in order to maximize value to all stakeholders. 1.5.3 Values Bank of
Abyssinia is guided by the following values: In order to survive in the market and to take a competitive
advantage over other competitive banks implementing technological oriented products and services is
inevitable and being late adopter of electronic payment projects made the bank to learn from the
existed experience of 6

banks who adopted these products earlier. Yet, being late adopter made the bank to lose the potential
market available at the first phase of entry. Core value of an organization Customers satisfactions
Integrity Team work and collaboration Caring for community Customer Satisfaction The quality of
our work is always measured by the level of satisfaction our customers get. To attain the maximum
value, our financial services are always of the highest. Integrity The services we deliver throughout the
country keep their uniformity and standard to display our integrity. Team work and Collaboration As we
stride towards the same goal, which is delivering unparalleled banking service, our collaborative effort
holds the utmost significance. Caring for our community As a bank that bears the former name of our
country, our commitment lies beyond delivering financial services. It goes without saying that we are
deeply concerned and involved in helping the community we operate in. Our corporate social
responsibility shows our care as it is a platform to which allows us to give back to our community. The
bank offers corporate and retail banking services that includes current account, saving account, special
saving account, fixed deposit, foreign currency accounts, loans, trade finance, forex, mobile banking,
card banking, internet banking, and agent banking to customers through its branches, and corporate
branches. Corporate branches are branches dedicated for corporate or high-value customers of the
bank. The bank provides forex operations through the forex bureaus located at branches and trade
finance operations through International Banking Department 7

(IBD) and its affiliates placed at the branches. Moreover; the bank provides various credit services
through the credit department at head office and districts which are located outside Addis Ababa. As
any organization Bank of Abyssinia faces the management change, structure change, operation system
changes and culture change. Since last year the bank adopted the BSC for employee performance
measurement in financial perspective, customer perspective, internal business perspective and learning
and innovation perspective. This helps the bank to measure clearly the non- financial performance
which has a direct impact on the financial performance. However, there is no clearly stated
measurement of culture and no one can realize and responsible to measure the banks‟ involvement,
consistency, adaptability and mission culture. 1.6 Products and services /Clients Cash deposit For the
purpose of safely protecting their money from endagered things, like robery, theft, and lost, individuals
are willing to make cash deposit in financial institutions. It is simply debt to the bank until the customers
withdraw their money from the institution. That means the bank is liable. To make physical cash deposit
within the bank, there must be deposit slip form that can be filled by the customer. Some entries are full
name, date, amount in figure and word, and signiture. Cash withdrawal For the purpose of fulfillment
of wants through the use of money customers are obliged to withdraw their money from the bank they
deposed. The bank clear its debt when the customers withdraw their money from institution. To make
physical cash withdrawal from the bank, there must be cash withdraw slip form that can be filled by the
customer like full name, date, amount in figure and word, and signiture. ATM Automatic teller machine
(ATM) is a device that used to perform various financial related tasks. Some of them are check balance,
withdraw money up to a certain limit, tranfer of cash from one account to another, and pin change etc.
Before doing this, ATM card is a thin plastic card that enables to do such activities. To produce ATM
card, there must be an account, ATM form, 8

signiture of the customer, phone number that makes contact when the card will be delivered.
Therefore, in order to get a full service, a thin plastic card should be inserted to an ATM machine.
Account transfer Without contacting with physical cash, balance can be transferred from one account
to the other. To make transfer from one's account, there should be signiture of customer, account
debited, account credited, amount in figure and word, and date entries can be filled. 1.6.1 Deposit
related products and services Saving accounts Adey (women's) saving account Adey saving account
holders can get a discount on safe deposit box rent ATM debit card shall be issued freely which would be
linked to their Adey Saving Account Discounted purchases at different goods and services providers that
BoA has made an agreement with. issued An increased daily ATM cash withdrawal limit of ETB 15,000
can be arranged Women who maintained an outstanding balance of ETB 25,000 at the time of birth will
receive gift certificate Account can be operated by ATM cash withdrawal, mobile banking, internet
banking and special debit card Access to priority banking service for depositors with amount above 500
thousand and special identification card will be Afla (youth) saving account The relatively higher and
attractive deposit interest rate on top of the minimum saving deposit rate. 9
The total cost of the debit card shall be covered by the Bank for students with student ID Half the cost
of a debit card shall be covered by the Bank for those without a student ID cards. Minimal loan interest
rate. Purchase discounts at agreed retail shops for purchases with debit cards. Access to priority
banking service for depositors with the amount above ETB 500,000. Account must be converted to a
normal/ordinary savings account when the account holder reaches the age of 29. It can be operated by
cash withdrawal slip, debit card, mobile, and internet banking. Accounts for minors It is an account that
can be opened for individuals whose age is below 18 by their parent(s) or legal guardian. Explore
Product Benefits and Features  It is a saving account opened for individuals below the age of 18;  The
account shall be opened and operated by parents or legally appointed tutor; and  At a time of reaching
major, it shall be converted to Afla ordinary savings account and operated by the major. Education
saving account This account can be opened by individuals classified as teen-youth, whose age is
between 14 and 18. Explore Product Benefits and Features 10

 It is designed for saving money for higher education up to undergraduate programs  It provides a
higher interest rate than an ordinary saving account  It grants scholarship funds for annual draw-
winning account holders who saved for at least one year and whose account balance reached birr 5,000.
 Withdrawal from the Education Savings Account is allowed anytime. However, in order to be eligible
for the scholarship or seed money award for a particular year, the customer shall deposit the minimum
amount set by her/his preference for 12 months of the calendar year, and no withdrawal is allowed in
this period. 1.7. Students Main Objectives for the Attachment Exercise Attachments create a platform
for students to assimilate theory into practice. Gill and Lashine (2003) rightfully put it across by pointing
out that the whole essence of learning is to put into practice the learned theories. Students get an
opportunity to gain industrial experience and workplace skill sets. Students will become self-starters by
going through the working environment thereby raising employment opportunities for themselves in
the current dwindling employment opportunities where employers have raised a stake by looking for
highly competent performers (Green, 1997). The arrangement for students to be in various
organizations for attachment is an academic requirement for students to gain relevant work experience
and necessary skills. This augments their theoretical skills as they share the wider array of experiences
when they return to the learning institutions or join the job market. 11

Chapter 2 Management and Training Information 2.1 Basic information and orientation Since Hawassa
university document of articles related to practical attachment I have gone to Yirgalem Branch Bank of
Abyssinia. A kind Manager Tsegaye accepts and communicates about it. He told me about the practice
of banking, relationship of staffs in Work system customers. Finally he also told that all the staff
members of the branch are ready to assists you including the perspective of practical attachment The
management and training information of bank of Abyssinia, while I join the company in my views very
nice .some orientation had given to respect the general administration of the bank. The orientation
received from the bank was how the internship will perform critically, how to strength the relationship
with the manager and employee to increase the profits with that get enough information for my
attachment. It should be punctual at any work time It should be consistent It should be integrate
While started the internship in the BOA it had some information had gotten that help the training .but
some employees had not willingness to share information for some days .but second week 12
the interaction with employees strength and get information with open access .The quality and quantity
of training very nice I`monitored by the manager for every activity in each day and give comment of day
to day activity and received the comment. The employee's show his activities process how was it done
correctly and he try to done by looking from the employees how was it done. From the time I was
accepted. Until the time I started. I did receive proper and timely information and treatment. The
company permited me to know about the activities of banking within the branch. The time to show the
activities is more or less scheduled in local time from 2:00 am to 6:00am and 8:00 to 11:00am due to the
influence of at opening and closing of cash balance. Although there is much influence, and tried to know
about making zero balance. I tried to train in different ways. 13

Chapter 3 Job background and Information 3.1 Work Hours The normal work hours of all employees of
the Bank are from 8:30 A.M. to 5:30 P.M. except in units where the nature of the work requires
employees to perform work at different hours. An employee regular work schedule shall consist of only
six (6) days a week, eight (8) hours per day, or a total of forty (48) hours per week. However, depending
upon the nature of work and the exigencies of the service, Management may grant or impose temporary
change of time schedule.14 Management may also require work in excess of regular work days/hours
(i.e. more than five days or forty hours a week) when the volume of work warrants it and shall
compensate the employee/s for extra day/s or hours worked. Some units have different work weeks or
may require work on days other than the regular work schedule. Every employee must be at his
workstation actually working at the start of his work schedule. All employees are entitled to take a non-
compensable one (1) hour break. Coffee breaks of thirty (30) minutes are likewise allowed. There may,
however, be a need to schedule meal and coffee breaks in certain units to avoid disruption of
operations. Management may also require work in excess of regular work days/hours (i.e. shall
compensate the employee/s for extra day/s or hours worked. A. Some units have different workweeks
or may require work on days other than the regular work schedule. B. Every employee must be at his
workstation actually working at the start of his work schedule. 14

C. All employees are entitled to take a non-compensable one (1) hour break. Coffee breaks of thirty (30)
minutes are likewise allowed. There may, 4however, be a need to schedule meal and coffee breaks in
certain units to avoid disruption of operations. 3.2 Attendance, Punctuality, and Schedule adherence A.
Unscheduled and questionable absences should be avoided. To avoid sanction, an employee must notify
either his/her immediate supervisor, or in the absence of the latter, the most senior staff present, or the
HR Officer, within the first working hour or as soon as possible on the first d of absence, of the reason
for his/her absence and the date when they can expect him/her to report for work. If the employee
cannot make the call personally, he or she should ask a responsible member of his or her household to
make the call. B. All employees shall accomplish the proper leave application forms and secure due
approval for all leaves taken. C. Tardiness and absenteeism during trainings, seminars, or events for
which the employee is enrolled shall not be allowed except in emergency situations as defined in the
Benefits policy.15 Bank of Abyssinia in Yirgalem branch has eleven employers and it has owned activity.
It's activity on the above chart already described In Yirgalem branch bank of Abyssinia manager assigned
some tasks to me. like Customers handling ( see the customers as a king) Account opening Reading
procedure and guidelines of the bank 15
The acceptance of the bank I joined was very nice and asked me some background information at the
time of acceptance. 3.3. Overview of the conducting activity I had been conducted the activities without
any failure to some extent (as much as possible) may I had been learning over 16 (sixteen) years,
theoretical and empirical aspect of learning activity converted through this internship opportunity at the
giant and the most influential bank of Ethiopia which is governed by the private individuals is bank of
Abyssinia in Yirgalem branch. 3.4. My major activities in BOA 3.4.1. Customers handling /see the
customers as a king / As bank's concept the customer's treaties as a king to be welcoming and well go to
be done the customers of BOA specifically in shewarobit branch. customers handling their want and
needs based on their preference love delightful and knows you customers .when l stayed at the BOA at
shewarobit branch learned how to mitigate the customers problems by making a proper solution by
theirs employees and l am also apply the employees activity in counter area by writing the vouchers and
slips for customers who can't the papers . 3.4.2.Up time calling and delivering ATM card for customers
When I am arrived bank of Abyssinia in Yirgalem branch they have obtained over one hundred fifty (150)
ATM cards which are delivered meaning that the ATM card those are applicable by the customers and
produced by BOA at the center. But the card not delivered to the customers. In this situation I am asked
the branches manager why those all ATM card not distributed to customers. He answered that
customers can't be able to called their ATM through forgetting to apply due to away from Yirgalem town
and so reason. However, I am doing or accepting the customers profile with their phone numbers and
calling each and every customers not only that I am fully ingratitude in what ways to be communicated
the customers those of behavior of all human beings. Furthermore, when the customers arrived at
Yirgalem branch I am welcoming and asking customer's name and delivering ATM based on their name
and PIN (personal identification numbers ). 16

The concept I have obtained the behaviour of customers specially regular customers whose
characteristic is that fully fleged of truth worthness on employee of bank of Abyssinia in Yirgalem
branch. Etc Chapter 4 SWOT Analysis 4. 1. SWOT Analysis of the Bank A SWOT analysis of a bank
formally evaluates the financial institution's strengths, weaknesses, opportunities and threats. This
analysis identifies these four main elements to help upper management better leverage its strengths to
take advantage of future business opportunities while better understanding its operational weaknesses
to combat threats to potential growth. A SWOT analysis can also address many other scenarios, such as
new business initiatives, marketing budgets or even advertising campaigns, and is a valuable tool in bank
management. 4.1.1 Strength of BoA In the area of strengths, a SWOT analysis should list the areas where
the bank is succeeding and excelling in reaching its goals. The successes should also be internal
components reflective of the bank's physical and human resources. These strengths are areas where a
bank will want to continue to maintain the status quo. Spedy service Excellency is more pronounced in
BoA. Quick and smooth relationship between customers and Bank is also amaizing. 4.1.2 Weaknesses of
BOA The weaknesses in a bank's SWOT analysis should list the areas where the bank is falling short of
reaching its goals or is non-competitive. These areas of improvement should also be internal 17

components reflective of the bank's physical and human resources. For example, a bank's weaknesses
may be low customer satisfaction, poor website features, low staff morale, high loan rates, low brand
recognition or a minimal product line. In order to remain competitive, a bank should focus on these
areas of weakness to improve its performance. Relatively lower interest rate opportunities for potential
depositors are treated as weakness of BoA. 4.1.3 Realizing Potential Opportunities of BOA The
opportunities section in a bank's SWOT analysis should list the areas where the bank has room for
growth or could take advantage of opportunities in the marketplace. These areas ripe for development
should be external components reflective of the current business environment. Realizing interest rate,
developing modern or sophisticated technology, building high yield rate of return capital. 4.1.4
Assessing Possible Threats of BOA The threats component in a bank's SWOT analysis should list the areas
where the bank has the potential to decline or be harmed by other factors in the marketplace. These
factors should also be external components reflective of the current business environment. For
example, a bank's threats may include a declining economy, increased capital gains taxes, more
competitors in the marketplace, high unemployment or an increase in insurance rates. Although
external threats such as the aforementioned cannot always be avoided, having awareness of possible
threats allows the bank to try and mitigate them. 18

Chapter 5 Evaluation, Conclusion and Recommendation 5.1. Challenges and Problems encountered on
the job and remedial measures As I am new for the job I have faced various challenges during the
practical work. Some of the problems that encountered me during the practical work time are
summarizedbelow:- Low knowledge about the office manner of the bank: - at the beginning time of the
practical work I have a little knowledge of the manner of the bank like wearing & working time. Low
knowledge about the work flow/process of the bank Low knowledge about the function of office
materials/equipment Low knowledge about the rules & directives of the bank Low skills about the
customer handling of the branch In order to overcome the above problems I was took various actions.
Some of the actions that I took to overcome the challenges are:- By reading and understanding various
documents like various Memo and Manuals related with the bank workflow/process. By asking senior
staffs and manager / supervisory about the workflow, office manner, and related issues By reading
various books and materials from other sources Induction from manager/supervisor about the
workflow, office manner and customer handling . 19

5.2. Feelings about the value of training/practical attachment. In my view point, this training is very
good. Because post graduate students know many things related to various work habits. Theoretical
knowledge merged with practical attachment yields exaggerated value. Hence this practical attachment
should make last to became career for students. But, an organization that students will train could be
clearly specified by ministry of education. If students will be hired in the company they had been
trained, it is more productive as they practice before. 5.3. Trainings to suggest or recommended for the
practical attachment program. Training is an essential practice to apply in finance and banking business.
Pre-knowledge is better before starting any financial appraisal because being fresher exhibits for many
mistakes. The least cost of producing something is one aspect of training. Therefore it is recommended
that. As well as possible it is advised that each governmental and non-governmental organizations
should train their employees in job related financial activities. In my opinion the transaction process
should be short so that the time is saved for both the customers and the bank. Staff strength should be
optimized and professional qualified persons should be hired on the basis of merit. The bank should
increase its branch to an other areas. It is recommended that proper training should be provided to the
staff members which will ultimately increase the performance of Bank over all. To sustain the job
satisfaction, BOA needs to offer promotions and incentives from time to time. The bank should spend
more on renovation of the branches to improve environment and atmosphere to attract the customers.
The bank needs to implement computer software to handle the load of work. It should increase the
number of ATMs and ensure their smooth operations. 20

5.4. Conclusion Banks have an important role in an economy: they are intermediaries between people
with shortages and surpluses of capital. Their products include savings, lending, investment, mediation
and advice, payments, guarantees, and ownership and trust of real estate. Abyssinia Bank is one of the
private Banks in Ethiopia. Banks are the most visible financial intermediaries in the economy. Most of us
use the word bank to describe what people in the financial world call depository institutions. These are
the financial institutions that accept deposits from savers and make loans to borrowers. The main
objective of this course is to provide students with an initial understanding of the work in institutions so
that they do not struggle when they join the world of work. Reference BoA branch bank final PDF T-24
user guidelines  Annual Report of Ethiopian Banks 2019/20(CBE,Awash Bank, Dashen Bank,
Cooporateive Bank of Oromia, Bank Of Abyssiniya, Nib International Bank, United Bank, Wegagen Bank,
Oromia International Bank, Zemen Bank, Anbessa International Bank, Abay Bank, Berhan Bank, Bunna
International Bank S.c, Debub Global Bank, Addis International Bank and Enat Bank S.c  Annual Report
and daily activity of the organization.  interview from organization employee. Some oral information
from employees Information from written documents of organization Direct information from the
supervisor of the organization Bank of abyissinia website: (http://www.bankofabyissinia.com) 21

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