INTERNET CONNECTIVITY FINANCIAL

OFFER
To

Concern

Registered Office: Suit 605, 154 Motijheel C/A, Dhaka-1000.

Email: [email protected], Phone: 09606 555 444

A Brand of Since 2011

REF: HBL/INT/2025/06/21
Date: 21/06/2025

To
Concern
Niketon, Gulshan-1
Dhaka 1212 Bangladesh.

Subject: Expression of Interest for Providing Internet Connectivity.

Dear Sir,

Hashtag Broadband is a brand of Solution of central leading ISP (Internet Service Provider). Since 2011 we providing
Internet & Data Connectivity service through Optical Fiber. Last 11 years of our successful operation in Bank, financial
institute and corporate, we have fixed up goodwill in the Information and Communication Technology market by our
optimum level of service and customer support.

Hashtag Broadband is a premium service with different options to fit the needs of your business. We are specialized to
establish and maintain corporate connectivity. We provide super-fast, secured, uninterrupted and unlimited Internet as
well. Our high-speed plans are most suitable for Business Communication, HD online streaming and be a good companion
for your smart office devices. Get connected now and feel the experience of super-fast broadband connection.

We are really happy to offer you for corporate dedicated Internet.

Feature and Facility is described below:

 GPON Technology
 No Peak/Off Peak
 Dedicated Network for each customer
 Primary: Submarine (SMW4 & SMW5)
 Back UP: ITC Bandwidth (Tata & Bharti)
 Committed & Granted Bandwidth
 99.00% Ensured uptime
 Bandwidth Allocation 24/7 basis
 Customer Care & Monitoring 24/7 basis
 MRTG Providing for BW Monitoring
 Dedicated Key Account Manager Facility
 FTTH Solution
 Multiple Upstream
 IPv4
 Strong Power Backup
If you have any quarries please contact us, we will happy to present your office to share our presentation

Best Regards
Atiqur Rahman Biplob
01888 069976
Asssitant Manager, Business Development
Hashtag Broadband
A Brand of Solution.

Registered Office: Suit 605, 154 Motijheel C/A, Dhaka-1000.

Email: [email protected], Phone: 09606 555 444

A Brand of Since 2011

 Network Topology of HASHTAG BROADBAND

Registered Office: Suit 605, 154 Motijheel C/A, Dhaka-1000.

Email: [email protected], Phone: 09606 555 444

A Brand of Since 2011

 Financial Proposal
Installation Charge:

Proposed Service Location With Redundant Link Installation Charge

/-

(Installation Charge may vary on additional requirements )

Monthly Charge:

Deliverable Service & Description Internet Bandwidth Monthly Charge

Uptime Ensured: Maximum Uptime

30/30 Mbps
Transmission : Optical Fiber 7,250/-
Internet Dedicated & Full-duplex
Primary BW: Submarine Cable
24/7 Hours
Back up BW: ITC Cable
Real IP will be Provided
Bandwidth Allocation 24/7 basis
50/50 Mbps
MRTG Providing for BW Monitoring 10,000/-
Internet Dedicated & Full-duplex
Dedicated Key Account Manager Facility 24/7 Hours
Customer Care & Monitoring 24/7 basis

Terms & Condition

1. Sales & Service Delivery Policy: To purchase service from Hashtag Broadband client will pay Full Installation
Charge & One Month Bill should be paid along with work order as prepaid service.
2. Installation, Testing & Commissioning: 3-5 working days from the date of work order.
3. Hashtag Responsibility: Hashtag Broadband will be responsible for service only up to MC/ONU.
4. Client Responsibility Client will maintain their own internal LAN.
5. Price: The quoted price is in BDT Taka. Above price are Included VAT &TAX
6. Equipment Ownership: Hashtag Broadband reserves the right to ownership for all provided equipment like
MC/ONU/Fiber/TJ box etc. Client will refund & bound to provide all equipment’s on time of service termination.
7. Payment: Total Installation Charge is nonrefundable, Installation Charge should be paid before connectivity.
Monthly Payment should be cleared before 10 day of each month via Bkash/Bank. If client failed to clear the
monthly bill within 10 day of each month than Hashtag Broadband reserves the right to terminate the service with
immediate effect.
8. Shifting Issues: Any shifting issues client will pay at actual cost on providing 30 days prior notice.
9. Agreement Period: This Agreement shall be effective form the date of final commissioning of the link and shall
be valid between both Parties with this Monthly Charge for the next 01 year.
10. Termination: HASHTAG BROADBAND reserves the right to terminate this Agreement without showing any reason
whatsoever by giving 30 days prior notice. For nonpayment issue Hashtag Broadband have right to terminate the
service with immediate effect.
11. BTRC & GOVT: Client will be bound maintain all current & future directives imposed by BTRC/Govt. Client will be
liable if do any illegal activities.

Registered Office: Suit 605, 154 Motijheel C/A, Dhaka-1000.

Email: [email protected], Phone: 09606 555 444

A Brand of Since 2011

Hashtag Broadband Support & Service:

Our dedicated and professional staff is ready to provide you with quality technical support to get the most out of our
products and services. We will make every attempt to resolve your technical issue within the earliest possible time.
Call center hours are 24X7X365

SERVICE LEVEL 1:
Standard level of maintenance & service that is maintained on regular basis.

 24/7 monitoring and support team.

 24/7 monitoring through software (Nagios).
 Provide a notification receiving system for official holidays.
 Updates of activities (if any) are being informed to client time to time through mails and phone calls.
 The MRTG graph to monitor uptime, bandwidth utilization, network congestion or any spikes.
 All of our POP and our Network backbone (P2P/ P2MP) are being monitored to ensure any sort of Network
interruption.
 Possible troubleshoot over phone if concern person is available.

SERVICE LEVEL 2:
Secondary level of service that is required client site visit.

If any critical issue arises, where Hashtag Broadband fails to provide phone support then, reach client site instantly with
full-equipped team.

 To ensure better performance of existing link we give official visit to our client site in a regular interval.
 Hashtag Broadband support team will visit the site same day if the problem still exists and provide guaranteed
solution with the help of Manager of the Technical Support Service team in order to bring the issue problem to resolution.

SERVICE LEVEL 3:
This level is mostly based on the equipment’s maintenance or replacement requirement and is fully designed to minimize
equipment’s downtime and optimize performance of the used equipment’s.

 Software upgrades to latest revision where appropriate.

 Standard warranty is 1- year for all hardware products that Hashtag Broadband supplies to client-end. Hashtag
Broadband warrants that hardware products (“Products”) will be free from defects in materials and workmanship for one
year following date of shipment to the original purchaser.
 Software upgrades to latest revision where appropriate.
 Our standard average turnaround tunes us 24 hours depending on customer support package as well as additional
factors. Hashtag Broadband will repair or replace defective hardware during the warranty period of the products.

Helpdesk Service & Support Escalation point:

Helpdesk Service by Service Provider to Service Subscriber will be 365 days and 24 hours of a day. Service Provider will give
particular contact number(s) to service subscriber for any kind of query about service and service related support.
Support Hours Contact Number
IP Phone: 09606 555444
Call Center & Helpdesk 24/7/365 Mobile: 01778 801610
Email: [email protected]
Onsite Support 10.00 AM - 7.00 PM Mobile: 01888 069987
Helpdesk support will work as first level support. Beside the helpdesk support, Service Subscriber has the authority to contact
with following person / persons to escalate the support service.

Registered Office: Suit 605, 154 Motijheel C/A, Dhaka-1000.

Email: [email protected], Phone: 09606 555 444

A Brand of Since 2011

Bandwidth Allocation/Monitoring:

Hashtag Broadband ensures bandwidth to its clients through state of the art Bandwidth Manager. The device works on
TCP/IP, and assigns bandwidth against IP of the concerned client. Hashtag Broadband can divide/assign/prioritize the total
bandwidth as per client’s requirement. The following web based interface allows clients viewing their bandwidth. Reports
can be generated on daily, weekly, and on monthly basis. There is a sample screenshot of usage statistics.

Support Center Location

Physical support & service divided in to eight (6) Zone. Every support center is responsible for all physical support for their
respective areas. The Support Centers detail contact addresses are as follows:

Gazipur Office Gulshan 2 Uttara

Holding No. 446/2, Shimyltoly Road, Ka-74 and 74/1 Shahjahdpur House: 15, Road: 14, Secotor, 13,
Chatar Gazipur-1703, Gazipur. Gulshan-2, Dhaka Uttara, Dhaka
Panthapath Mirpur Bashundhara
Rouf Mansion, 4th Floor,
39/3 Senpara Parbata, Mirpur-10, KA-3, H/2 Haji Samir Uddin Road,
West Side 56/8 West Panthapath,
Dhaka1216 Jagannathpur, Vatara, Dhaka-1229
Dhaka-120
Niketon Mohammadpur Motijheel Office
House: 15, Road: 6, Block: E, 9/12 Solimullah Road,
154 Motijheel C/A, Dhaka-1000
Niketon, Dhaka Mohammadpur, Dhaka

Registered Office: Suit 605, 154 Motijheel C/A, Dhaka-1000.

Email: [email protected], Phone: 09606 555 444

A Brand of Since 2011

 Partial Clients

The City Bank Ltd NCCB Securities & Bangladesh River Transport BD Finance Securities Ltd
Finance Services Ltd Agent Owner Association

Phoenix Software Ltd ASB ICT LTD SF Inspection Company Ltd Edverse Global

Kazi Equities Ltd Al-Haj Securities Conmark Limited Shakil Rizvi Stock Ltd
& Stocks Ltd.

BD Calling IT Ltd. Fareast Islami Securities Phoenix Securities Ltd Northern General
& Investment Ltd Insurance Co. Ltd.

Ahmed Group Apon khabar.com Bangladesh Mofashal Dymon Sciene & Chemicals
Sangbadik Forum (BMSF) Ltd.

Equal Homes Ltd JBL Water Purifing Co. Oshadhi Industries Limited Social Development
Organization of Bangladesh

WorldExpress Classic Food Lab Ltd Islami Insurance Meghna Life Securities
Fashion Wear Ltd Bangladesh Ltd and Investment Ltd

Registered Office: Suit 605, 154 Motijheel C/A, Dhaka-1000.

Email: [email protected], Phone: 09606 555 444

A Brand of Since 2011