NSI Course - Note
NSI Course - Note
NSI Course
History of UAE:-
The 1st cargo of crude oil was exported from Abu Dhabi in 1962.
In December 2, 1971 six of the Emirates united as United Arab Emirates, Ras Al khaimah joined later, in early
1972.
On November 2004, the UAE's first president Sheikh Zayed Bin Sultan Al Nayan died.
https://www.goconqr.com/note/10505626/nsi-course 1/39
7/26/24, 12:25 PM NSI Course | Note
7 Emirates are:- 1-Abu Dhabi 2-Sharjah 3- Umm al Quain. 4- Fujeriah. 5- Dubai. 6- Ajman. 7-Ras Al
Khaimah.
You are Muslim culture that mixes with cultures from around the world.
The main role of private security in the UAE is prevention
Companies and Guard work together to make sure contracts are met.
Immigration law states that you must have a proper visa.
Labor law sates that you must have a work permit.
Foreign nationals-85%
224 nationalities in UAE.
23% Arabs from other countries.
32% Indian.
https://www.goconqr.com/note/10505626/nsi-course 2/39
7/26/24, 12:25 PM NSI Course | Note
PSBD/ASSD is a unit of Abu Dhabi police & part of UAE ministry of interior and federal department, The staff
of the PSCOD is mixture of police officers & civilian support staff. PSCOD has the office in the 6 state of UAE.
3. Licensing guard.
1. Examination.
2. Issue licenses.
3. Enforce the law.
''Private security is a commercial service providing protection and securing to specific client with a focus on
prevention.''
1. Protect life .
2. Prevent crime.
https://www.goconqr.com/note/10505626/nsi-course 3/39
7/26/24, 12:25 PM NSI Course | Note
3. Enforce law.
4. Conduct Investigation.
Private security :-
1. In house.
2. contract.
Goal of security guard is the identification and prevention of problems that affect client.
https://www.goconqr.com/note/10505626/nsi-course 4/39
7/26/24, 12:25 PM NSI Course | Note
1. Barriers,
2. Surveillance equipment e.g. CCTV.
5. Patrol,
6. Search,
7. Crowd control,
8. Alarms.
9. Lock.
https://www.goconqr.com/note/10505626/nsi-course 5/39
7/26/24, 12:25 PM NSI Course | Note
3. Searches.
Site order :-A set of requirement for a security at a specific location which contains information about the location
https://www.goconqr.com/note/10505626/nsi-course 6/39
7/26/24, 12:25 PM NSI Course | Note
1. Introduction
2. Body
3. Summary
1. Assume you reports could be read by anyone ( except the general public.)
Communication :-
Type of languages.
1. Passive
2. Aggressive
Good listening is as important as good speaking 50% / 50% both together make up effective communication.
https://www.goconqr.com/note/10505626/nsi-course 7/39
7/26/24, 12:25 PM NSI Course | Note
3. Asking questions.
4. Showing empathy.
Communication skills :-
Verbal.
Non verbal.
"Effective communication is skill of being able to give someone the Right message in the Right way to ensure
3. Understood as intended.
Dialogue includes :-
1. Speaking clearly .
4. Listen.
Negative contacts :-
https://www.goconqr.com/note/10505626/nsi-course 8/39
7/26/24, 12:25 PM NSI Course | Note
Be willing to help.
Explain.
1. Act professionally.
"The most important tool in dealing with difficult people is your attitude things not to do with difficult people."
1. Be difficult in return.
2. Be sarcastic or rude.
3. Argue
4. Laugh.
"Your attitude :-
https://www.goconqr.com/note/10505626/nsi-course 9/39
7/26/24, 12:25 PM NSI Course | Note
Professionalism:-
"A person proper knowledge & skill who can give his best efforts even in worst situation."
Professional :-
"A person who does his best job when feeling worst."
1. Clothing
2. Grooming
3. Equipment.
Discretion:- " Discretion is careful use of a good judgment n each individual situation to decide how to act."
Public relation :- "The relation between your company & your client for business."
It is fundamentally important that security guards work within boundaries of integrity and ethics.
"Integrity is one of the most important qualities a S.G can have, client has selected your company and your
company has selected you because they believe they will receive reliability , honesty and trust."
Ethics :- ''knowing the difference between good and bad, right and wrong, recognizing moral duties and
obligations."
Qualities of integrity:-
Reliability
Honesty
Trust.
1. Discrimination
2. Prejudice
https://www.goconqr.com/note/10505626/nsi-course 10/39
7/26/24, 12:25 PM NSI Course | Note
3. Stereotyping
4. Attitude
Discrimination:- Unfairness.
Dealing the people on the base of race religion, color, gender language & background is call discrimination.
Discrimination is treating se people different from other on the basis of race, religion, gender, or ethnic
background.
Prejudice comes from prejudge and is bias against someone or something because of a personal belief.
Ignore it
Address it
"Stereotyping is an individual behavior that makes assumptions about people or culture as a group."
Misconduct:-
1. Peer- pressure
2. Opportunity
3. Rationalization
4. Frustration
4C's :-
https://www.goconqr.com/note/10505626/nsi-course 11/39
7/26/24, 12:25 PM NSI Course | Note
1. Collaboration
2. co-operation
3. Creativity
4. Clarity.
https://www.goconqr.com/note/10505626/nsi-course 12/39
7/26/24, 12:25 PM NSI Course | Note
Deportment:-
A deportment is a way in which guard present themselves to the public and consist of a number factors.
Aspects of deportment :-
1. Uniform
2. Behavior
3. Posture
4. Demeanor
5. Conduct.
* Your deportment is key to the relationship between you . your employer and the
clients.
1. Security
2. Assistance
3. knowledge
4. Problem solve
5. Positive image.
1. Be consistent
2. Be positive
https://www.goconqr.com/note/10505626/nsi-course 13/39
7/26/24, 12:25 PM NSI Course | Note
https://www.goconqr.com/note/10505626/nsi-course 14/39
7/26/24, 12:25 PM NSI Course | Note
*In order to have good security awareness you have to be observant observations a skill that can be learned.
Observe
Report
Record.
Being alert
3. knowing whether a large group of people just going to the wash all together.
4. Recognizing weather an outside door is properly closed or is propped opened.
5. knowing whether a situation has happened once or part of a patron that has happened before.
"It is part of the role of a security guard to assist client and the police in prevention crime."
https://www.goconqr.com/note/10505626/nsi-course 15/39
7/26/24, 12:25 PM NSI Course | Note
1. Being aware
2. Making suggestion
3. Being visible
4. Talking to people
5. Sharing information
6. Writing good notes and complete report.
The role of security guard is to access an event and determine whether it is routine or requires action.
1. Reactive
2. Proactive
" To gather information that is useful is one of the basic roles of private security to observe and report."
1. Note book
2. Supervisor
3. Write a report
4. Client about that issue.
*-Traffic should only be directed by a person by a person if it is not able to move effectively on its own.
Information Security
Information security is the guarding of computer hardware and software from theft and use for illegal
purpose.
Accident report:-
All traffic accidents occurring in the UAE must be reported to the police.
https://www.goconqr.com/note/10505626/nsi-course 16/39
7/26/24, 12:25 PM NSI Course | Note
1. As part of regular duty for when direction taxis at a mall or direction construction vehicle at work site.
2. Security guard may be required to direct traffic part of their duty or in case of emergency.
3. Traffic accidents in the UAE must be reported to the police.
4. Traffic control by person is only necessary if the traffic can not move on its own or for safety.
Understand what you can do to prevent information theft, familiarize yourself with the available types
computer hardware and software.
1. Power to arrest
2. Search
3. Investigation.
https://www.goconqr.com/note/10505626/nsi-course 17/39
7/26/24, 12:25 PM NSI Course | Note
1. Sane
2. Mature
3. Not under duress.
Elements of crime :-
1. Illegal
2. Moral.
1. Civil law :- Labor , Immigration, Family dispute , Land lord and Tenant dispute.
2. Criminal law :-
Involve in court:-
1. Judge
2. Prosecutor
3. Defence lawyer
4. Accused
5. Witness.
Power of arrest :-
" An arrest is the detention of a person according to law and power of arrest come from authority granted
by the law."
Detention :-
Detention is voluntary :-
If the person defined wishes to leave or not cooperate, they are legally free to leave.
1. Identify yourself.
https://www.goconqr.com/note/10505626/nsi-course 19/39
7/26/24, 12:25 PM NSI Course | Note
In the UAE e power to arrest exists for both police |& civilians,
1. Identify themselves.
2. Secure suspect & victim.
" Civilians & the police have the same basic authority to arrest someone seen committing a crime."
" When a crime has not been committed : Use necessary force only in the act for the purpose.""
Making an arrest can be one of the most sensitive and difficult part of a security guards job.
1. Identify yourself.
2. Tell he person they are under arrest.
Search :- To look for any illegal & lost item for safety and security."
Searching method :-
Type of search:-
https://www.goconqr.com/note/10505626/nsi-course 20/39
7/26/24, 12:25 PM NSI Course | Note
1. Visual search
2. Request search
3. Agreed search.
Only law enforcement officials may search an accused who has been lawfully arrested.
Use of force :-
Everyone has the right to use force to defend themselves against attack.
The key is using no more force them is necessary to bring the culprit under control.
https://www.goconqr.com/note/10505626/nsi-course 21/39
7/26/24, 12:25 PM NSI Course | Note
*****There is no crime if the act is committed in the user o the right of legitimate defence.******
Four condition must be present before anyone can use the right of legitimate defence:-
Evidence is anything that is factually based and can be used to assist someone in coming to a conclusion
of judgment.
Evidence is a critical part of any investigation and must be handled properly.
Evidence relevant to an event may be found at a crime or incident scene or at another place.
We use evidence to :-
3. Documentary.
is relevant
Continuity of evidence :-
Evidence must be able to be traced continuously form the time it was found to the time it is used in a court.
this process is known as establishing continuity of evidence
https://www.goconqr.com/note/10505626/nsi-course 22/39
7/26/24, 12:25 PM NSI Course | Note
3. Photographs.
4. CCTV recording.
Anyone who saw or heard something, it's very important to know that many of the some services used
to protect people as listed above re the some services used to protect, property & information.
https://www.goconqr.com/note/10505626/nsi-course 23/39
7/26/24, 12:25 PM NSI Course | Note
Patrolling :- Checking area of responsibility for any change of danger is called patrolling.
1. Protect people
2. protect property
3. protect information.
Security patrol :-
The goal of security is the prevention and identification of problem (situation) that may negatively affect
your client.
****** You should never carry any kind of weapon unless it has been authorized by your company approved by
PSBD."*****
Patrolling sense :-
1. Sight
2. Hearing
3. Smell
4. Touch
5. Test.
Type of patrol :-
1. Proactive
2. Re-active
3. control area
4. Random
5. Directed.
1. Moving on foot.
2. Bicycle
3. Motor Vehicle
4. Visual ( CCTV mirrors scopes)
https://www.goconqr.com/note/10505626/nsi-course 24/39
7/26/24, 12:25 PM NSI Course | Note
Access control :- " Access control is controlling the movement of people, vehicle, material and information in to
You should be aware of your work site's policies regarding access control.
b) Identification card :- checking by ID cards like license ,labor card ,EID ..... etc.
If an emergency vehicle approaches your control point, you should try to determine in advance, if it is
authorized.
1. Danger items
2. Stolen items
3. Prohibited items.
Perimeter protection
Building
Space / area
Object protection.
Flood . Crime
Landslide.
https://www.goconqr.com/note/10505626/nsi-course 25/39
7/26/24, 12:25 PM NSI Course | Note
W- work place
H- hazard
M- materials
I - information
S- system.
1. Physical hazards
2. Machine hazards
3. Biological hazards
2. Car radio
3. Portable radio.
https://www.goconqr.com/note/10505626/nsi-course 26/39
7/26/24, 12:25 PM NSI Course | Note
1. Think about what you are going to say before you say it.
Always use the phonetic alphabet and the 24 hours clock on the radio.
Be careful what you say on the radio, as someone else may be listening.
Always remember : Think, Transmit and talk while you use radio.
Emergency :-
An expected or unexpected situation which case serious damage of people, property & information is called
emergency.
An emergency situation is a serious occurrence that happens unexpectedly and requires immediate action.
https://www.goconqr.com/note/10505626/nsi-course 27/39
7/26/24, 12:25 PM NSI Course | Note
1. Danger to life
2. Danger to health
3. Danger to property
The most important thing you can do to deal with emergency is plan for it to happen.
Always think about what you would do if an emergency.
1. Shock
2. Disbelief
3. Crying or shouting
4. Running away.
keep calm
Kw your site.
The most important aspect of building evacuation is having a plan for safe evacuation and conduction it
without panic.**"
**In order to have a safe and panic free evacuation a security guard should always know the site emergency
plan.**
1. Prepare in advance
https://www.goconqr.com/note/10505626/nsi-course 28/39
7/26/24, 12:25 PM NSI Course | Note
Labor dispute :-
https://www.goconqr.com/note/10505626/nsi-course 29/39
7/26/24, 12:25 PM NSI Course | Note
Crowd control :-
Types of crowd :-
1. Passive
2. Issue focused
** If the police give you direction make sure your supervisor has been informed.**
Bomb threat :-
The information about an explosive device which can make serious damages to people, property &
but !
When receiving a threat it is most important to act CLAMY and get as much information as possible.
1. Have a plan
5. Make sure building maps are available and every area is covered.
15 M. handheld radio.
50 M. radio in vehicle.
https://www.goconqr.com/note/10505626/nsi-course 30/39
7/26/24, 12:25 PM NSI Course | Note
1. Grid search.
2. Concentric circles.
3. Bottom to tap search.
The key is to search each are in turn and know what has been searched and what has not been searched.
FIRE
https://www.goconqr.com/note/10505626/nsi-course 31/39
7/26/24, 12:25 PM NSI Course | Note
The easiest way to deal with fire is to prevent it from happening in the first instance.
To extinguisher any fire a security guard only has to remove any one of the 3 elements & the fire will
Movement of FIRE:-
1. Conduction
2. Conviction
3. Radiation
4. Direct.
If you activate a fire alarm in a building the fire service ( civil defence ) should always be called.
1. Starving
2. Smoothing
3. Cooling.
*** Remember always face your back towards door so you can leave the area safely when the fire becomes
uncontrolled.
*** Some initial devices automatically contact the fire service and some do not.
https://www.goconqr.com/note/10505626/nsi-course 32/39
7/26/24, 12:25 PM NSI Course | Note
Extinguishing FIRE :-
Water (red) - should only be used for class 'A' fires , never use for liquid ,electrical or metal fire they may
Dry chemical powder (DCP/blue) - generally used to fight a combination of fires usually electrical fire class
'E".
In case of fire 1st of all :-look an the label for which class of fire that extinguisher is used for.
https://www.goconqr.com/note/10505626/nsi-course 33/39
7/26/24, 12:25 PM NSI Course | Note
1. Sensor
2. Control panel
3. Annunciator.
1. Distress Alarm
2. Fire Alarm
3. Intrusion Alarm.
Types of Sensors
Photoelectric
Motion
Pressure.
** If a break in or damage to property has occurred, you should remain at the scene until the police have
arrived.**
https://www.goconqr.com/note/10505626/nsi-course 34/39
7/26/24, 12:25 PM NSI Course | Note
https://www.goconqr.com/note/10505626/nsi-course 35/39
7/26/24, 12:25 PM NSI Course | Note
Use of CCTV
Part of CCTV:-
1. Camas.
2. Monitors.
3. Recording devices.
1. Stationary camera.
2. Moveable camera.
mal computer parts are often extremely valuable, either in price or in the information thy contain.
purpose."
Customer services:-
Security companies are service business and security guards are a vital part a delivering quality services.
Providing excellence in customer service was one of fundamentals of professionalism.
https://www.goconqr.com/note/10505626/nsi-course 36/39
7/26/24, 12:25 PM NSI Course | Note
Providing a service :-
Security customers :-
3. The public
Be consistent
Be positive
Remember that image is important
Be focused on customer.
Anticipate
Be patient
Parking vehicle.
***** Security is a service business it must always balanced against customer service.****
Type of scene :-
https://www.goconqr.com/note/10505626/nsi-course 37/39
7/26/24, 12:25 PM NSI Course | Note
An incident
An accident
Crime scene.
2. In report
3. Photographs
SAFETY - PROTECTION.
SECURITY - PREVNTION
https://www.goconqr.com/note/10505626/nsi-course 38/39
7/26/24, 12:25 PM NSI Course | Note
*******************************CREATED BY :- ***********************************
https://www.goconqr.com/note/10505626/nsi-course 39/39