Functions of
Communication
Oral Communication in Context
“Wash the dishes now,
or else I won’t allow
you to go to the party
later.”
What is the purpose
of saying this?
Regulation or
Control
It can be used to
control the behavior
of human beings.
It can be used to
regulate the nature and
amount of activities
human engage in.
Regulation or
Control
We want to meet our
own needs and desires
We try to control the actions
of others to help us meet
our needs and desires or to
help us keep ourselves in
our personal comfort zones.
Regulatory Communication
The words are usually directives, orders,
request, etc., meant to regulate and control
people’s behavior. It can use both verbal and
non-verbal communication
Regulatory Communication
Making suggestions
Making requests
Refusing to accept but offering an
alternative
Persuading someone to change his
point of view
Requesting or granting permission
Examples: Verbal Communication
Keep Quiet!
Can you get the ice please.
Shut up!
Hey!
May I have your attention,
please?
Examples: Nonverbal Communication
Eye contact
Head shaking
Raising the index finger
Leaning back
Social
Interaction
Social
It is used to Interaction
develop and
maintain bonds,
intimacy,
relations, and
associates.
introducing people
Communicative expressing joy
Functions of Social
apologizing
Interaction
expressing concern
greetings
“You
should
never say never.” “We can do it!”
Motivation
Using communication for
motivation is important for
various reasons, which
include the following:
It increases
productivity. It
empowers individuals.
Words are powerful
Words can change
people Words can
make or break
Steps you can do to motivate others:
1.Walk the talk.
2.Actively listen.
3.Make a person feel that he or she makes a
difference. 4.Communicate clearly and with
compassion.
Verbal cues such as“You can do
this,” “If anyone can do this, it’s
you,” “I believe in you,” “You
already have the right skills for
this,”or“You are competent for
this”may be used for motivation.
Information
It usually comes in the form of factual statements or
declaratives. It can be used for giving and acquiring
information.
You provide information to others in various speech situations,
such as when delivering an informative speech, when someone
asks for directions, and when getting to know someone.
Tips in Giving Information
Maintain eye contact and
speak clearly.
Use variations in speech.
Focus on the needed information.
"Are you a false tooth? It’s because I
can’t smile without you."
Emotional Expression
humans
communicate
their ideas and
feelings toward
certain
Emotions help situations.
Four Basic Human Emotions
Happy - This is experienced when a
person is content, pleased, delighted,
or excited.
▪ That is amazing! I cannot wait for my
turn! ▪ Congratulations! You made it!
▪ This is fun!
Four Basic Human Emotions
Sad - This is usually characterized by
feelings of despair, sorrow, loss,
hopelessness,
disappointment, or even depression.
▪ I feel so sad that I feel like crying.
▪ This just makes me feel so
depressed. ▪ The weather makes me
feel so gloomy.
Four Basic Human Emotions
Surprised - This is usually felt when
something unexpected occurs. It is also
characterized by a feeling of shock or
amazement.
▪ Really? This can’t be true!
▪ Oh my! I did not see that
coming.
▪ I am shocked.
Four Basic Human Emotions
Angry - This is usually experienced when a
person feels intense frustration. It is also
felt when he or she feels offended,
irritated, humiliated, threatened,
disrespected, or provoked.
▪ I am fed up with your excuses!
▪ Are you out of your mind?
▪ You are making me mad!
