IT SPECIALIST EXAM OBJECTIVES
Device Configuration and
Management
1. Windows Installation and Configuration
1.1 Install Windows using the default settings
Manage Workbook Options and Settings
• Time zone options, Microsoft account vs. local account, upgrade vs. custom
install
1.2 Configure user account options
• User account (cloud or local), local user and administrative account types
1.3 Configure desktop settings
• Start menu, display settings, application shortcuts, time zone settings,
Taskbar settings, power settings, window management (minimize, close,
snap)
1.4 Manage accessibility settings
• Display settings, mouse settings, color filters, high-contrast settings, audio
settings, closed captions, speech recognition, Magnifier, Narrator, Sticky
Keys, on-screen keyboard
1.5 Manage updates
• Windows Update settings, software updates and patches, optional updates,
device driver updates, update history
2. Application and Peripheral Management
2.1 Manage applications and Windows features
• Identify user account requirements and permissions for application
installation, modify application installations, remove desktop applications,
locate and identify optional Windows features, describe the purpose of the
Microsoft Store
2.2 Compare and contrast capabilities of peripheral connection types
• HDMI, DisplayPort, VGA, mini-HDMI, USB, USB-C, converting between
connection types
3. Data Access and Management
3.1 Describe cloud services
• Cloud storage and collaboration concepts, common cloud storage
providers, file sharing capabilities and permissions, capabilities of local and
hosted virtual machines, offline file synchronization
3.2 Describe and configure file sharing and permissions
• File and share permissions; effective permissions; basic and advanced
permissions; public, basic, and advanced shares; map drives; identify the
effect on permissions of copying or moving data between file systems;
describe taking ownership of files or folders
3.3 Manage backup and restore
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IT SPECIALIST EXAM OBJECTIVES
• Describe backup types, perform full backup and restore operations, restore
previous versions
3.4 Describe data access and retention policies
• Memorandums of understanding, Acceptable Use Policies (AUPs),
ownership of and access to data and history, use of remote wipe
4. Device Security
4.1 Describe network firewall settings
• Why and how to disable or enable Windows Defender Firewall, compare
and contrast private, public, and guest networks
4.2 Describe user authentication
• Multifactor authentication, smart cards, biometric authentication methods,
and secure password requirements for BYOD mobile devices and
corporate-managed devices
4.3 Given an attack type, describe mitigation methods
• Methods of mitigating attacks (computer viruses, worms, Trojan horses,
spyware, adware, ransomware, phishing, keyloggers, social engineering
attacks, and physical attacks), antivirus and antimalware program
configuration options, analyze antivirus and antimalware program results,
social engineering training
4.4 Manage User Account Control (UAC) settings
• Describe the function of UAC, identify appropriate UAC settings for specific
purposes, elevate permissions in UAC
4.5 Manage mobile device security
• Mobile Device Management (MDM), methods of securing mobile devices,
installing agents on devices, connect mobile devices to corporate networks,
limitations on transporting corporate devices
5. Troubleshooting
5.1 Perform troubleshooting tasks
• Locate and identify Windows troubleshooting tools, gather data to
describe issues and support troubleshooting, research how to remedy
issues, identify when to escalate issues, update group policies in a Windows
domain (gpupdate /force, gpresult), differentiate between local and group
security policies and precedence, recognize that a policy has been applied
or could cause a problem
5.2 Troubleshoot operating system and application issues
• Reset or roll back the operating system, advanced startup, file and setting
retention options, features of safe mode, use troubleshooting tools to
identify application compatibility issues, resolve Store app installation
issues, reinstall or repair desktop applications
5.3 Troubleshoot device issues
• Hardware troubleshooting methods (connections, ports, power), update
or roll back drivers, uninstall or reinstall a device to reconfigure drivers,
describe the purpose and capabilities of Device Manager
5.4 Troubleshoot device connections to networks and domains
© 2021 Certiport, Inc. Certiport and the Certiport logo are registered trademarks of Certiport Inc. All other trademarks and registered trademarks are the property of their respective holders.
IT SPECIALIST EXAM OBJECTIVES
• Wired and wireless connections (physical cable, signal, APIPA), joining
devices to domains
5.5 Troubleshoot peripheral device connections
• Keyboard, mouse, display, headset, microphone, camera, local and network
storage devices, printers, scanners, drivers, connection cables
© 2021 Certiport, Inc. Certiport and the Certiport logo are registered trademarks of Certiport Inc. All other trademarks and registered trademarks are the property of their respective holders.
