Home Page ► MDGDP###2018-vEA-TFC ► DD068► Teme 3 ► Exam

Started on Tuesday, August 18, 2020, 03:22

FinalizedState
Completed on Tuesday, August 18, 2020, 04:34
Time taken 1 hour 11 minutes
Rating 8.00 out of 10.00 (80%)

Question 1
In relation to the reasons why companies are prosperous or fail according to Porter's analysis (1991), indicate whether the following statements
Correct are they true or false:

Score 0.80 out of

0,80 True
Developing and implementing a consistent set of internal goals and functional policies.

False
An important role for the local environment rules out the role of strategy and competitive analysis.

The company's goals and policies must be consistent, whether strong or weak, with external opportunities (industry). The strategy must True
align the company with its environment.

True
The company's strategy must be focused on the creation and exploration of 'distinctive competence'.

False
Disregard the role of historical accidents or opportunity, and allow the company to choose new options.

Correct answer
The correct answer is: Developing and implementing a consistent set of internal goals and functional policies. → True, An important role
for the local environment dismisses the role of strategy and competitive analysis. → False, The goals and policies of the company must be consistent, strong or
weak with external opportunities (industry). The strategy must align the company with its environment. → True, The company's strategy
it must be focused on the creation and exploration of 'distinctive competence'. → True, Disregarding the role of historical accident or opportunity, and allowing
that the company chooses new options → False
Question 2
Relate the following common barriers that organizations encounter and how they could be addressed according to the European Guide to Good Practice in
Correct Knowledge Management from 2012, with its respective definitions:

Score 0.80 out of

Understanding meaning, implications, capturing and sharing knowledge continuously. Increasingly, the Time and priority.
0.80
knowledge exchange, management and its expectations are becoming part of the specifications of
work (and evaluations).

A knowledge-conscious organization requires adequate support, but the managers who introduce it Difference between the declarations
program and then quickly move on to other areas.

The competitive internal environment in many organizations fosters the accumulation of knowledge; the possession of Enduring idea that "the with
Knowledge provides authority and security in the workplace.

Organizations often fail to retain the acquired knowledge and lessons learned in the past. Organizational Amnesia.
people who had the knowledge leave and there is no recoverable record.

While collaboration tools can be extremely beneficial in a management program The growth of work 'virt
knowledge, there is evidence that one learns from other people face to face.

Correct answer
The correct answer is: Understanding the meaning, the implications, capturing and sharing knowledge continuously. Increasingly, the exchange
of knowledge, management and their expectations are becoming part of job specifications (and evaluations). → Time and priority.
An organization aware of knowledge requires adequate support, but the managers who introduce the program then quickly move on
other areas. → Difference between management statements and actions. The competitive internal environment in many organizations fosters accumulation.
of knowledge; the possession of knowledge gives authority and security in the workplace. → Enduring idea that 'knowledge is power'.
organizations often fail to retain the knowledge acquired and the lessons learned in the past. The people who had the knowledge
and there is no recoverable record. → 'Organizational Amnesia'. While collaboration tools can be immensely beneficial
In a knowledge management program, there is evidence that people learn from others face-to-face. → The growth of 'virtual' work may
to obstruct, as well as to help.
Question 3
Management activities can be described in relation to various disciplines and different approaches, but almost all focus on some of the
Correct basic knowledge activities 'knowledge life cycle' or the 'knowledge value chain'. Relate each term to its respective
definitions:
Score 0.80 out of
0.80
Think about what you want to achieve and the knowledge required for this to happen. An analysis of the must be included. Determine the knowledge
knowledge already available and what knowledge is missing 'gap analysis'.

It takes place within the research and development function, through the creation of expert groups, such as the Create (new) knowledge.
called Communities of Practice (CP), through the hiring of experts and through the purchase of another
company.

In order to increase knowledge assets, the 'knowledge capital' and the 'knowledge bases', the Knowledge storage.
knowledge must be integrated within an organization.

The objective of this step is the transfer of knowledge in the right place, at the right time, with the Knowledge exchange
adequate quality. This means that knowledge arrives in the right context - that is, where value is created.

Knowledge can only add value when it is being used within an organization. A large amount of Use knowledge.
knowledge remains underutilized, so this activity ensures that all the effort spent on the
previous activities are worth it.

Correct answer
The correct answer is: To think about what they want to achieve and the knowledge required for this to happen. An analysis of knowledge should be included.
already available and what knowledge is lacking 'gap analysis'. → Determine the knowledge., It takes place within the research function and
development, through the creation of groups of experts, such as the so-called Communities of Practice (CP), through the hiring of experts and
through the acquisition of another company. → Create (new) knowledge., In order to increase knowledge assets the 'knowledge capital' and the
"Knowledge bases", knowledge must be integrated within an organization. → Knowledge storage. The goal of this step is the
knowledge transfer in the right place, at the right time, with the right quality. This means that knowledge arrives in context
correct - that is, where value is created. → Knowledge exchange. Knowledge can only add value when it is being used in a
organization. A large amount of knowledge remains underutilized, so this activity ensures that all the effort spent on the
Previous activities are worth it. → Utilize the knowledge.
Question4
Project management adapted to the needs of SMEs in a knowledge management context is structured into five phases. Relate each
Correct phase with their respective definitions:

Score 0.80 out of

0.80 The requirements must be defined, alternative solutions evaluated, and the design of the central elements of the Phase C. Development
knowledge management, and the solution implemented (tools and methods).

It must be carried out and the results measured, the SME must carry out daily work of integration of the
Phase E. Evaluation / Sustainability
results - conclusions, and extend them throughout the entire company or apply the improvements; based on projects of
specific management, because this is a proven way to introduce knowledge management in a
organization.

It begins as soon as the need for knowledge management is identified. The most important factors to consider are Phase D. Implementation.
take into account the people, time, and budget control.

The vision, the mission, and the strategy. The objectives of the knowledge management initiative are set. The strategy and the
defined objectives are reviewed in light of future market needs, knowledge development in the Phase A. Creation of a project
respective areas, inside and outside the organization and the results of the knowledge management initiative in
course.

The assessment of the current state of assets and knowledge flows. It answers questions such as: Phase B. Evaluation.
efficiency, strategy, corrective actions, competitors, etc.

Correct answer
The correct answer is: The requirements must be defined, the alternative solutions evaluated, and the design of the central elements of management must be established.
knowledge, and the solution implemented (tools and methods). → Phase C. Development, It must be carried out and the results measured, the SME must
carry out a daily work of integrating the results - conclusions, and extend them throughout the company or apply the improvements; from
specific management projects, because this is a proven way to introduce knowledge management in an organization. → Phase E.
Assessment / Sustainability. It begins as soon as the need for knowledge management is identified. The most important factors to consider
It is the people, the time, and the budget control. → Phase D. Implementation., The vision, the mission, and the strategy. The objectives of the initiative are set.
knowledge management. The defined strategy and objectives are reviewed in light of the future needs of the market, of the development of knowledge in
the respective areas, inside and outside the organization and the results of the ongoing knowledge management initiative. → Phase A. Creation of a
Knowledge management project. The assessment of the current state of assets and knowledge flows. It addresses questions such as:
efficiency, strategy, corrective actions, competitors, etc. → Phase B. Evaluation.
Question5
With the use of ICTs for the purposes of learning/teaching, various terminology has emerged. Relate each term to its respective...
Correct definitions

Score 0.80 out of

0.80 Computer-Assisted Instruction
It emerges with the aim of developing teaching processes adapted to different profiles (users/students).

It consists of electronically supporting the training of organizations, such as multinational companies, universities and WEB-BASED TRAINING SYSTEMS
virtual communities; in addition to allowing adaptation to the needs of employees who provide training.
in a participatory and educational manner.
As a mode of distance education based on ICTs, it uses the different resources offered by the Internet to Online training.
to carry out the teaching-learning process, and allows communication between the participants, takes place in a
virtual space and/or via email.
Use communication networks and their support tools for teaching-learning processes, hypertext E-learning.
(email, web pages, discussion forums, chat, etc.). By using the network, it allows you to update,
data storage, retrieval, and immediate distribution of information via the internet.
It allows for personal interaction, collaborative learning that groups students and teachers around a topic. Technology 2.0.
specific, in a shared workspace on the Web, where Web 2.0 tools are used for work
collaborative, like Google Apps (email, calendar, docs, sites, talk, translator, etc.).

Correct answer
The correct answer is: It arises with the aim of developing teaching processes adapted to different profiles (users/students). → Teaching
Computer-Assisted. It involves electronically supporting the training of organizations, such as multinationals, universities, and communities.
virtual; in addition to allowing adaptation to the needs of employees who provide training in a participatory and didactic manner. → WEB Systems-
BASED TRAINING (WBT). As a form of distance education based on ICTs, it uses the different resources offered by the Internet to carry out the
teaching-learning process, and allows communication between participants, takes place in a virtual space and/or through e-mail.
Online training. Use communication networks and their support tools for teaching-learning processes, hypertext (email,
web pages, discussion forums, chat, etc.). By using the network, it allows for updates, data storage, retrieval, and immediate distribution of
Information through the internet. → E-learning. It allows for personal interaction, a collaborative learning that groups students and teachers in relation.
with a specific topic, in a shared workspace on the Web, where Web 2.0 tools are used for collaborative work, such as the
Google Apps (email, calendar, docs, sites, talk, translator, etc.). →Technology 2.0.
Question 6
How is tacit knowledge defined?
Correct
Select one:
Score 0.40 out of
0.40 a. The knowledge that resides within the person. Correct. The knowledge that resides in the person is called tacit knowledge.

b. The knowledge that is transmitted.

c. The core business of the organization.

d. None of the above are true.

Correct answer
The correct answer is: The knowledge that resides in the person.

Question 7
The model described by Skandia AFS (part of the Skandia insurance group) where intangible assets were reported as part of its capital, was
Correct based on:

Score 0.40 out of

Select one:
0.40
The use of knowledge for economic development.

b. The value of an organization was composed of financial capital and intellectual capital; the records and accounting systems did not reflect the
value of intellectual capital; the purpose of the system was to reflect the value of intellectual capital. CORRECT. This model was based on the consideration
that the value of an organization was made up of financial capital and intellectual capital; the accounting records and systems did not reflect the value
of intellectual capital; the purpose of the system was to reflect the value of intellectual capital.

c. In knowledge as a driver of economic growth and increase in productivity.

d. None of the above are true.

Correct answer
The correct answer is: The value of an organization was made up of financial capital and intellectual capital; memories and accounting systems did not.
they reflected the value of intellectual capital; the purpose of the system was to reflect the value of intellectual capital.
Question 8
The customization of a product is measured by the indicators of:
Incorrect
Select one:
Score 0.00 out of
0.40 a. Rigidity and production.

b. Client and development.

c. Adaptability and flexibility.

d.All of the above are true.

Incorrect answer.
The correct answer is: Adaptability and flexibility.

Question9
What is the objective of technologies for organizations to survive in the information age?
Incorrect
Select one:
Score 0.00 out of
0.40 a. Having a concrete infrastructure (the same one that they were supposed to have in the industrial era). This infrastructure is made up of technologies of the
information (computers and networks).

b. Introduce resources and tools into the information flows of companies.

c. Increase performance in both flow optimization and globalization.

d.All of the above are true.

Incorrect answer.
The correct answer is: Introduce resources and tools into the information flows of companies.
Question 10
Define the procedures generated in knowledge management:
Correct
Select one:
Score 0.40 out of
0.40 a. Spiral of knowledge (creation, distribution, application, and modification) and those related to cooperation among people (communication, work
in groups and cooperation. CORRECT. Knowledge management has a series of common processes that can be classified into two levels: the
related to the knowledge spiral (creation, distribution, application, and modification) and those related to cooperation among people (communication,
group work and cooperation). It is the selection and combination of these processes that define the characteristics of the management tool of
knowledge.

b. Databases and information systems.

c. Management of customer relationships and the value chain.

d. None of the above are true.

Correct answer
The correct answer is: Knowledge spiral (creation, distribution, application, and modification) and those related to cooperation among people.
(communication, teamwork, and cooperation).

Question 11
What do Workflow systems consist of?
Incorrect
Select one:
Score 0.00 out of
0.40 a. In tracking the path where a certain content passes. It can be a statistical or planned tracking.

b. In these systems, a route is established for a set of documents; that route is made up of a sequence of steps that normally
they usually define a certain work procedure.

c. They are based on establishing the context in which it has been used, the effectiveness of its application, the search mechanism that found it, etc.

d.All of the above are true.

Incorrect answer.
The correct answer is: All of the above are true.
Question 12
What does the Sustainable Virtual Community consist of?
Correct
Select one:
Score 0.40 out of
0.40 a. By accessing and exploring knowledge (usually stored in databases and information systems) to analyze it and generate new
perspectives and even knowledge.

b. A distributed method is proposed where maintenance is the responsibility of the virtual community itself through its participation in the network.
knowledge. CORRECT. Another way to organize the portals is to channel resources towards people (the knowledge network) so that they
they can maintain its content. In the sustainable virtual community, a distributed method is proposed where the maintenance is the responsibility of
the community itself through its participation in the knowledge network.

c.All of the above are true.

d. None of the above are true.

Correct answer
The correct answer is: A distributed method is proposed where the maintenance is the responsibility of the virtual community itself through its participation.
in the knowledge network.

Question 13
In a monitor of intangible assets, the competitiveness indicators are:
Correct
Select one:
Score 0.40 out of
0.40 a. Beneficio por cliente. Crecimiento orgánico. Realce de la imagen del cliente. Índice de satisfacción del cliente. Índice de clientes.

b. Investment in IT. Proportion of support staff. Age of the organization. Return on sales per support staff.

c. Number of years in the profession, level of education, marketing. Proportion of professionals, value added per employee. Return on sales per
professional. CORRECT. These are the four competence indicators.

d. None of the above is correct.

Correct answer
The correct answer is: Number of years in the profession, level of education, marketing. Proportion of professionals, value added per employee. Return
in sales by professional.
Question 14
In a monitor of intangible assets, the indicators of external structure are:
Correct
Select one:
Score 0.40 out of
0.40 a. Investment in IT. Proportion of support staff. Age of the organization. Return on sales per support staff.

b. Number of years in the profession, level of education, marketing. Proportion of professionals, added value per employee. Return on sales by
professional.

Benefit per customer. CORRECT.

These are the five indicators of external structure.

d. None of the above is correct.

Correct answer
The correct answer is: Benefit per customer. Organic growth. Enhancement of customer image. Customer satisfaction index. Customer index.

Question 15
According to constructivist theories of learning, learning:
Correct
Select one:
Score 0.40 out of
0.40 It is built individually only, not collectively.
It is constructed within context, and it is constructed socially.

c. It is the active construction of knowledge, and it involves the construction of internal representations of knowledge. CORRECT. These are the
central ideas of the constructivist theory of learning stated in the text: - Learning is the active construction of knowledge, based on
Information... - Learning involves the construction of internal representations of knowledge (mental models)...

d. None of the above is correct.

Correct answer
The correct answer is: It is the active construction of knowledge, and it involves the construction of internal representations of knowledge.
Question 16
Point out the correct option. The Web as a BROWSER is:
Correct
Select one:
Score 0.40 on
0.40 a. Excellent environment for designing hypermedia tutorials and lessons, for local or remote use, in which the student themselves controls the
speed of the learning process.

b. Ideal medium for students to organize and publish their own online multimedia works and projects, with links to numerous subtopics and
network connections. So far, the student's role as an 'editor' has been associated with more conventional forms, such as reports or summaries of
books or articles, and/or class presentations.

c. The capacity and ease of navigation, exploration, and search of the Web is another of its distinguishing features. More and more, they appear
search engines (Google, Yahoo, Lycos, etc.) that facilitate the organized cataloging of resources, thus providing guides to online resources
fundamentals for the design and development of a knowledge cartography. CORRECT. The rest of the options include others from the four.
essential actions of the Web.

d. None of the above is correct.

Correct answer
The correct answer is: The ability and ease of navigation, exploration, and search on the Web is another of its distinctive features. Every time
more, search engines (Google, Yahoo, Lycos, etc.) appear that facilitate the organized cataloging of resources, thereby providing guides of
fundamental online resources for the design and development of a knowledge map.

Question 17
At the moment of learning to share, in the formation of individuals it is desired:
Correct
Select one:
Score 0.40 out of
0.40 a. Traditional training, learning, and human growth.

b. Motivation, training, communication, psychological contracts, use of virtual spaces. CORRECT. Learning to share:
conversion of individual learning into collective learning.

How to create a culture of 'knowledge sharing'?

Motivation, training, communication, psychological contracts.

Use of virtual learning spaces (e-learning).

c. Adaptation to its external environment, continuous improvement, individual and collective learning, using learning outcomes to produce improvement.

d. None of the above is correct.

Correct answer
The correct answer is: Motivation, training, communication, psychological contracts, use of virtual spaces.
Question 18
According to Harasim, some characteristics of a customized online learning and instruction network environment, among others, would be:
Incorrect
Select one:
Score 0.00 out of
0.40 a. From teacher-centered education to student-centered education. From student as a passive consumer to student as an active participant.

b. Use of spatial metaphors. Tools to support online course management.

c. Both.

d. None of the above is correct.

Incorrect answer.
The correct answer is: Use of spatial metaphors. Tools to support online course management.

Question 19
The features that make the WWW a technology of vast educational potential are:
Correct
Select one:
Score 0.40 out of
0.40 a. Hypertext/hypermedia capability, Multimedia capability, Enhanced interactive capability, Availability of content.

b. Hypertext/hypermedia capability, multimedia capacity, capability as a standard information distribution system, open to the Internet,
Free availability, Expanded interactive capacity, Availability of content. CORRECT. These are the six characteristics that make of
WWW a technology with vast educational possibilities.

c. Hypertext/hypermedia capability, multimedia capability, capability as a standard information distribution system, open to the Internet.

d. None of the above is correct.

Correct answer
The correct answer is: Hypertext/hypermedia capability, Multimedia capability, Capability as a standard information distribution system, open to
Internet, Free availability, Expanded interactive capability, Availability of content.
Question 20
The main advantages of education models in their use in training/information networks are:
Incorrect
Select one:
Score 0.00 out of
0.40 a. Flexibility, accessibility, support for users.

b. Comfort, usability, self-management.

c. Ease of organizational coherence, reduction of costs, increase in training effectiveness.

d. None of the above is correct.

Incorrect answer.
The correct answer is: Ease of organizational coherence, reduction of costs, increase in training effectiveness.