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Dialog - Bank

A client expressed frustration to a bank manager over an unprocessed increase to their overdraft limit, which led to unpaid suppliers and unexpected overdraft fees. The manager acknowledged the issue but stated that the bank could not take responsibility as there was no record of the approval. The client threatened to file a formal complaint and consider legal action due to the bank's failure to honor its assurances.

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2 views1 page

Dialog - Bank

A client expressed frustration to a bank manager over an unprocessed increase to their overdraft limit, which led to unpaid suppliers and unexpected overdraft fees. The manager acknowledged the issue but stated that the bank could not take responsibility as there was no record of the approval. The client threatened to file a formal complaint and consider legal action due to the bank's failure to honor its assurances.

Uploaded by

asliwinski
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Client: Good morning.

I’d like to speak to the manager due to urgent issue


with my company account.

Manager: Good morning. Of course, how can I help you?

Client: Last week, I informed the bank that we were expecting a


temporary cash flow problem because of a delayed payment from one of
our clients. I was assured that our overdraft limit would be increased to
cover our scheduled payments, but it wasn’t. As a result, our suppliers
weren’t paid, and now we’ve been charged overdraft fees without being
notice.

Manager: Let me check the details of your account. It appears the


overdraft increase was not processed. I’m sorry for the inconvenience, but
I’m afraid there’s nothing we can do now regarding the charges.

Client: Nothing you can do? I was given written assurance that the limit
would be raised. Because of this mistake, my company’s reputation has
been damaged, and now we’re facing additional costs.

Manager: I understand your frustration, but the system shows no record


of the limit being officially approved. If the request wasn’t finalized, we
can’t take responsibility for any charges or missed payments.

Client: But I followed up multiple times to confirm this would be handled!


How is it possible that the bank can fail to act on its promises and then
leave its customers to face the consequences?

Manager: I do apologize. If you like, I can send the request now, but the
process may take some time, and I can’t guarantee the outcome.

Client: That’s unacceptable. I’ve been a customer for years, and this is
how I’m treated? My company is being penalized for your error.

Manager: Again, I apologize for any inconvenience caused, but I can only
work within the bank’s policies.

Client: This is ridiculous. If you won’t resolve this now, I’ll be submitting a
formal complaint and considering legal action.

Manager: That’s your decision. Please let me know if you need the details
to contact our complaints department.

Client: Believe me, I will. You’ll be hearing from me soon.

Manager: I’m sorry you feel this way. Have a good day.

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