A Study of Users Attitude Towards Library Services in ITS Dental
College, Ghaziabad
Questionnaire for Users
Sakshi
1. General Information
Name: -
Gender: - Male( ) Female( )
Age: - ______Years
Users Category:-
1. U.G. Student ( )
2. P.G. Student ( )
3. Faculty Member ( )
Course /Discipline/ Branch: __________________________________________
1. Do you use library?
a) Yes ( ) b) No ( )
2. How often do you visit the library, on average?
a) Daily ( ) b) Once in a week ( )
c) Once in a month ( ) d) When & as required ( )
e) Rarely ( )
3. How much time do you spent in the library?
a) Up to one hour ( ) b) One to two hours ( )
c) Two to three hours ( ) d) More than three hours ( )
4. For what purpose of visiting the library?
a) For study purpose ( ) b) For borrowing books ( )
c) To consult reference material ( ) d) To keep up to date ( )
e) For research purpose ( ) f) Other ( )
5. Which format you prefer for studying/reading?
a) Electronic ( ) b) Print ( ) c) Both ( )
6. For academic and research purposes which resources do you use?
Source Print Non-print
Books
Journals
Reference Books
Dissertation
Thesis
E-Databases
Newspapers
Magazines
CD Rom
DVD
Electronic Thesis and
Dissertation (ETDS)
7. Do you receive personal assistance from the librarian/library staff?
a) Yes ( ) b) No ( )
8. Do you aware about the services available in your library?
a) Yes ( ) b) No ( )
If yes, which of the following service do you use?
a) Reference service ( )
b) Reprographic services ( )
c) Current awareness services ( )
d) Abstracting & indexing service ( )
e) Document delivery services ( )
f) Translation services ( )
g) Internet service ( )
h) Selective Dissemination Information Services ( )
i) Book Bank Facility ( )
j) Inter Library Loan ( )
k) Resource Sharing ( )
l) Literature Search ( )
9. Which are the most important characteristics of information as per your opinion:
a) Accuracy & Appropriateness ( ) b) Comprehensiveness ( )
c) Availability & Accessibility ( ) d) Bias free ( )
10. What are the opinions about the physical facilities in your library?
a) Satisfactory ( ) b) Not Satisfactory ( )
c) No Response ( )
i) Space for Reading ( ) ii) Furniture ( )
iii) Cleanliness ( ) iv) Ventilation ( )
v) Drinking water ( ) vi) Toilet ( )
11. Level of satisfaction about the electronic information services?
a) E-mail ( )
b) Internet ( )
c) OPAC System ( )
d) Online journal ( )
e) CD Rom ( )
12. What is your opinion about the services provided by the library?
Service Most Helpful Helpful Not Helpful
Reference Service
Circulation Service
Periodical Service
Interlibrary Loan Service
Newspaper Service
13. What type of problem do you face while using library services?
a) Internet connectivity ( ) b) Limited Excess Terminals ( )
c) Lack of training ( ) d) Slow speed of downloading ( )
e) Lack of Databases ( ) f) Lack of time ( )
g) Lack of assistance by the staff ( ) h) Limited services ( )
i) Any other (Please Specify) ___________________________________
14. Which search engines do you frequently use?
a) Bing ( ) b) Google ( )
c) Yahoo ( ) d) Mozilla ( )
e) Rediff ( ) f) DuckDuckGo ( )
g) Baidu ( ) h) Hot ( )
15. Most preferred excess point of online resources:
a) Department lab ( ) b) Internet café ( )
c) Central library ( ) d) At home ( )
e) Other ( )
16. Are you use OPAC facility?
a) Yes ( ) b) No ( )
17. How do you rate of behavior of library staff?
a) Excellent ( ) b) Very Good ( )
c) Good ( )
18. Which method do you prefer for locating information?
a) Search the Shelves yourself ( ) b) Ask the library staff ( )
c) Consult the library Catalogue/OPAC ( ) d) Take the help of friends ( )
19. Which type of search function do you prefer while searching the documents?
a) Keyword search ( ) b) Title search ( )
c) Author search ( ) d) Subject search ( )
e) Boolean operators ( )
20. Status of adequacy level of library resources and services in library:
a) Adequate ( ) b) Inadequate ( )
21. Are you satisfied with library resources and services?
a) Satisfied ( ) b) Partially satisfied ( )
c) Not satisfied ( )
Suggestion:
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