SALES SCRIPT.

CUSTOMER: Good morning, I’m interested in your travel package.

Travelsinsider: Good day to you,

Thank you for your interest in our service.

My name is Iheme, and I’ll be here to answer all your questions and to make sure you find what you
are looking for.

If it’s not too much trouble, can I ask a few questions to understand EXACTLY what you are looking
for?

Customer: All right, please go ahead.

Travelsinsider: Great, so please answer these questions in any manner you are comfortable in.

1. Where would you like to go?

2. Do you have a valid passport?

3. Have you traveled recently?

4. Are you planning to travel alone or with kids? Please share some details.

5. What are your top 3 expectations from your trip?

(You don’t have to send all the questions at once, you can send them in batches of two.)

After the person has supplied the answer,

Travelsinsider: So, let me see if I understand you.

You want to travel to ______ for a holiday. You would be traveling with your family of 4, you, your
wife, and your two toddlers. You all have valid passports, but this is your first time traveling. You are
looking forward to __________________.

Am I correct?

Customer: Yes, you are.

Travelsinsider: All right, that’s excellent. So, here’s what I’ll recommend for you.

Package XYZ

Highlight

Benefits.

Do you understand so far?

Customers: Yes I do.

Travel Insider: Visa requirements vary by destination and your nationality. Please provide your
nationality and the destination you plan to visit, and I'll provide you with the relevant visa
information.

Customer: What types of tours do you offer?

Travel Insider: We offer a wide range of tours, including cultural, adventure, wildlife, and sightseeing
tours. Let me know your interests and preferred destination, and I can suggest suitable tour options.

Customer: Are tours customizable, or are they fixed itineraries?

Travel Insider: Many of our tours are customizable to fit your preferences. You can often choose the
duration, activities, and accommodations to create a personalized itinerary.

Customer: How do I book a tour with your agency?

Travel Insider: Booking a tour is easy. Simply provide your desired destination, travel dates, and any
specific preferences you have, and we'll help you find and book the perfect tour.

Customer: Can you assist with flight bookings?

Travel Insider: Absolutely! We can help you find and book flights for your desired destination. Please
provide your departure city, destination, travel dates, and any preferences (e.g., direct flights,
airlines).

Customer: What's the best time to book flights for the best deals?

Travel Insider: The best time to book flights can vary, but generally, booking several weeks in
advance can help you secure better deals. However, for specific advice, please provide your travel
details.

Customer: How can I check my flight's status or make changes to my flight booking?
Travel Insider: You can check your flight's status directly with the airline using your booking
reference. To make changes, please contact us with your booking details, and we'll assist you
accordingly.

Customer: How long does it take to process a visa application?

Travel insider: Visa processing times depend on the destination and the type of visa. It can range
from a few days to several weeks. We recommend applying well in advance of your travel date.

Customer: Do I need a visa to visit Paris, France?

Travel Insider: If you're a citizen of [Your Customer's Nationality], you may or may not need a visa to
visit France. Could you please specify your nationality, and I'll provide you with the relevant visa
information?

Customer: What's the Schengen visa, and how does it apply to my trip to Paris?

Travel Insider: The Schengen visa allows you to visit multiple European countries, including France,
with a single visa. We can assist you in obtaining a Schengen visa if necessary.

Customer: Can I arrange a private tour for my family in Bali?

Travel Insider: Absolutely! Private tours in Bali are available for families. Please provide your group
size and interests, and we'll customize a private tour for you.

Customer: Can you assist with arranging airport transfers in New York City?

Travel insider: Certainly! We can help you arrange airport transfers to and from your accommodation
in New York City for a hassle-free arrival and departure experience.

Customer: I'm planning a group trip with a large number of travelers. Can you assist with group
bookings, seat assignments, and group check-in procedures?

Travel Insider: Absolutely! We specialize in group travel arrangements and can help with group
bookings, seat assignments, and streamlined check-in procedures to ensure a smooth and enjoyable
journey for your entire group.
Customer: I'm planning a European trip that includes multiple Schengen countries. Can I apply for a
single visa to cover the entire journey?

Travel insider: Yes, you can apply for a single Schengen visa if you intend to visit multiple Schengen
countries. However, you'll need to apply at the consulate of the country that serves as your main
destination or the first point of entry.

Customer:I'm planning a multi-city trip with several layovers. Can you assist in optimizing my itinerary
for cost-efficiency and minimizing layover times?

Travel Insider: Certainly! We can work with you to create a well-optimized multi-city itinerary, taking
into account cost savings and reducing layover durations to maximize your travel experience.

Customer: Do I need to provide an Approved leave form by my company for the visa application.

Travel insider: In most cases this document is requested for, so yes we advise you provide one.

Customer: I'm planning to visit multiple European countries on my trip. Do I need to apply for
separate visas for each country, or can I get a single visa for all of them?

Travelinsider: It's possible to obtain a single Schengen visa that allows you to travel to multiple
European countries within the Schengen Area. However, you should apply at the consulate of the
country that is your main destination or the first point of entry. We can assist you with the
application process.

Customer: I hold a valid visa for one Schengen country. Can I use it to visit other Schengen countries
during my trip?

Travelinsider: Yes, if you have a valid Schengen visa for one country, you can generally visit other
Schengen countries as well, as long as your main destination or the first point of entry is the country
that issued the visa. However, please ensure your visa remains valid for the entire duration of your
trip.

Customer: I've heard about e-Visas. How do they work, and are they available for the destination I'm
planning to visit?
Travelinsider: E-Visas are electronic visas that can be applied for online. They offer convenience for
travelers to certain destinations. We can check if e-Visas are available for your intended destination
and guide you through the application process. As a Nigerian we have access to E-visas such as
Tanzania, Kenya, Dubai, Ugandan, South Africa, "Morocco & Qatar (only if the client owns a Uk,
Canada or Schengen visa or Resident permit)"

Customer: My passport is expiring soon. Can I still apply for a visa, or should I renew my passport
first?

Travelinsider: Many countries require your passport to be valid for at least six months beyond your
planned departure date. It's generally recommended to renew your passport before applying for a
visa to avoid potential issues. We can provide guidance on passport renewal procedures.

CustomerI'm in the process of renewing my passport, but my visa for [destination] is still valid in my
old passport. What should I do to transfer the visa to my new passport?

Travelinsider: Visa transfer processes vary by country. In most cases, you'll need to carry both your
old and new passports when traveling. We recommend checking with the embassy or consulate of
[destination] for specific instructions on transferring your visa.

Customer:How long does it typically take to process a visa application for [destination]?

Travelinsider: Visa processing times can vary widely depending on the destination, the type of visa,
and other factors. It's advisable to apply well in advance of your intended travel date. Countries such
as UK, Canada ranges from 21working days, Schengen counties too however all visa approvals are
based on the consular and not 100% guaranteed.

What is the validity requirement for my passport when applying for a visa?

Answer: Most countries require your passport to be valid for at least six months beyond your
planned departure date. Please ensure your passport meets this requirement before applying for a
visa.