FIELD WORK REPORT SUBMITTED TO THE FACULTY BUSINESS, BUSINESS,

ECONOMICS AND GOVERNANCE IN PARTIAL FULFILLMENT OF THE

REQUIREMENTS FOR THE A WARD OF A DIPLOMA IN
OF BISHOP STUART UNIVERSITY.

CARRIED OUT AT

MWIZI CO-OPERATIVE SAVINGS AND CREDIT SOCIETY Ltd.

BUGAMBA BRANCH.

BY

TUSIIME AGABITO

24/BSU/DBA/4571

JUNE – JULY, 2025

i
 DECLARATION

I, TUSIIME AGABITO, declare that this fieldwork report is my original work and has not
been submitted to any institution for any academic award.

Signature. ____________________ Date. ____________________

TUSIIME AGABITO

24/BSU/DBA/4571

i
 APPROVAL

This is to confirm that this internship report has been done under my close supervision and it
is now ready for submission with my approval.

.............................................. Date..........................................

MS. NINSIIMA AGATH

LOAN’S OFFICER

(AGENCY SUPERVISOR)

.............................................. Date..........................................

Mr. NKAMUYO DENIS

(ACADEMIC SUPERVISOR)

ii
 DEDICATION

I lovingly dedicate this internship report to my beloved parents, Mr. Nkoreki Evaristo and
Mrs. Kirabo Constance, whose unwavering love, sacrifices, and encouragement have been
my greatest source of strength. Your resilience and commitment have shaped me into who I
am today. As Proverbs 22:6 reminds us, “Train up a child in the way he should go; even
when he is old he will not depart from it.” This achievement stands as a testimony to your
guidance, prayers, and tireless support throughout my journey

iii
 ACKNOWLEDGEMENT

First and foremost, I give glory and honor to the Almighty God for His unfailing love,
wisdom, and guidance throughout my internship journey. “The fear of the Lord is the
beginning of wisdom, and knowledge of the Holy One is understanding” (Proverbs 9:10).
Indeed, without His grace and sustaining power, this achievement would not have been
possible.

I extend my heartfelt appreciation to my agency supervisor, Ms. Ninsiima Agath (Loans

Officer), for her patience, guidance, and mentorship during my placement. “Plans fail for lack
of counsel, but with many advisers they succeed” (Proverbs 15:22). Her guidance was
instrumental in shaping my professional growth.

Special thanks also go to my academic supervisor, Mr. Nkamuyo Denis, for his constant
encouragement and direction. His support reminded me of the truth that “iron sharpens iron,
and one person sharpens another” (Proverbs 27:17).

My deepest gratitude goes to my beloved parents, Mr. Nkoreki Evaristo and Mrs. Kirabo
Constance, for their endless prayers, sacrifices, and love. “Train up a child in the way he
should go, and when he is old, he will not depart from it” (Proverbs 22:6). Your faith in me
has been my anchor and inspiration.

Finally, I am thankful to my trainers and colleagues for imparting skills and knowledge that
will continue to guide me in my career journey. Truly, “whatever you do, work at it with all
your heart, as working for the Lord, not for human masters” (Colossians 3:23).

May the Almighty God richly bless you all.

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 LIST OF ABBREVIATIONS

CIF Customer Information File

CRR Cash Reserve Ratio

EFT Electronic Funds Transfer

FD Fixed Deposit

IFRS International Financial Reporting Standards

KYC Know Your Customer

MICR Magnetic Ink Character Recognition

NEFT National Electronic Funds Transfer

NPA Non-Performing Asset

PIN Personal Identification Number

POS Point of Sale

RD Recurring Deposit

ROI Rate of Interest

RTGS Real Time Gross Settlement

SLR Statutory Liquidity Ratio

v
 TABLE OF CONTENTS

DECLARATION..................................................................................................................................i

APPROVAL.........................................................................................................................................ii

DEDICATION....................................................................................................................................iii

ACKNOWLEDGEMENT..................................................................................................................iv

CHAPTER ONE..................................................................................................................................1

1.0 Introduction..............................................................................................................................................

1.1 Background of the organization...............................................................................................................

1.2 Vision.......................................................................................................................................................

1.4 Organization ’s Objectives......................................................................................................................

1.5 Target Population............................................................................................................................1

Savings Services....................................................................................................................................3

1.7 Sources of Funding..........................................................................................................................3

CHAPTER TWO.................................................................................................................................9

MANAGEMENT OF INTERNSHIP EXERCISE............................................................................9

2.0 Introduction.....................................................................................................................................9

2.2 Duties of the Placement Department to the Intern.........................................................................10

2.3 Role of the Immediate Supervisor.................................................................................................11

3.5 Role of the University Supervisor..................................................................................................11

2.5 Responsibilities of the Student......................................................................................................12

FINDINGS AND OBSERVATIONS................................................................................................14

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3.1 Introduction............................................................................................................................................

3.2 Activities Assigned During the Internship.............................................................................................

3.3 Knowledge, Experience, and Skills Gained...........................................................................................

3.3.1 Knowledge Gained..............................................................................................................................

3.5 Relevance of Fieldwork to Theories Learned in Class..........................................................................

3.6 Special Personal Contributions..............................................................................................................

3.7 Challenges Encountered and Solutions Applied....................................................................................

CHAPTER FOUR.............................................................................................................................21

CONCLUSION AND RECOMMENDATIONS.............................................................................21

4.1 Introduction............................................................................................................................................

4.2 conclusion..............................................................................................................................................

4.2.1 Personal Assessment of Mwizi Co-operative Savings and Credit Society Ltd..................................

4.2.1 Internship Exercise..............................................................................................................................

4.3 Recommendations..................................................................................................................................

4.3.1 Recommendations to Mwizi Co-operative Savings and Credit Society Ltd......................................

4.3.2 Recommendations to Universities......................................................................................................

APPENDIX I. WEEK INTERNSHIP WORK PLAN.....................................................................24

APPENDEX II . MAP OF UGANDA SHOWING MWIZI CO-OPERATIVE SAVINGS AND

CREDIT SOCIETY LTD.IS LOCATED........................................................................................25

vii
 CHAPTER ONE

1.0 Introduction

This chapter presents an overview of Mwizi co-operative savings and credit society Ltd.
outlining its vision, mission, objectives, target population, and the products and services it
offers.

1.1 Background of the organization

Mwizi SACCO started in 2001 with only 300 members and each member was contributing
10,000 shillings totaling 3,000,000 shillings. Its headquarters are located in Kabura town
council, Mwizi Sub County in Rwampara District. Later Mwizi SACCO opened other
branches in Bugamba, Nyamuyanja, Isingiro, Rwoho and Mbarara. Mwizi SACCO is
governed by Board members elected by the Annual General Meeting which is held every year
and the Management Staff headed by the General Manager. It covers the whole of Mwizi Sub
County and neighboring areas of Rwampara district. Mwizi Sacco started renting but later in
2009 it managed to build its own premises and it's a registered institution with the
commissioner of co-operatives with registration number CRCS 6447.

1.2 Vision

A leading SACCO promoting member prosperity for generating

1.4 Organization ’s Objectives

To mobilize members and train them on how to startup income generating activities in their
communities

To encourage members to form groups so as to easily access loans and ensure prompt loan
recovery.

To promote savings for all rural people in the area by offering different savings like fixed
deposit account, Voluntary Savings account and minor account.

1.5 Target Population

Mwizi Co-operative Savings and Credit Society Ltd. (Mwizi SACCO) serves a wide and
diverse membership base within the Ankole Region. Its services are open to individuals,
community groups, and institutions that seek access to savings and affordable credit facilities.
1
The target population mainly consists of local farmers, traders, salaried workers, small
business owners, and organizations committed to improving their financial security and
economic well-being.

1.6 Products and Services Offered

Mwizi Savings and Credit Cooperative Organization (SACCO) provides a variety of financial
products and services that cater to the economic and social needs of its members. These
services are designed to encourage a culture of saving, provide affordable credit, and enhance
financial inclusion within the community. The main services include savings facilities, loan
products, and money transfer services.

Savings Services form the foundation of Mwizi SACCO’s operations. Members are
encouraged to develop a consistent saving culture by opening and maintaining an ordinary
savings account, which allows them to deposit and withdraw money conveniently. This
account also acts as the gateway to other SACCO services, particularly access to loans.

In addition to ordinary accounts, Mwizi SACCO offers fixed deposit accounts where
members can save money for a specific period, usually between three to twelve months, and
earn higher interest rates. This product is ideal for those who wish to invest their money
securely without making frequent withdrawals.

Another important feature of the savings services is compulsory savings or share capital
contributions. Every member is required to contribute a minimum share capital as part of
their membership. These compulsory savings not only serve as security when applying for
loans but also strengthen the financial base of the SACCO. Members who contribute to the
share capital are also entitled to dividends at the end of the financial year.

To cater to diverse member needs, Mwizi SACCO has also introduced specialized savings
products. These include youth savings accounts, which encourage young people to develop a
habit of saving; school fees savings accounts, which help families plan for their children’s
education; and festive or Christmas savings accounts, which enable members to prepare in
advance for holiday expenses.

2
Overall, the savings services provided by Mwizi SACCO play a critical role in building
financial discipline among members, offering security for future needs, and acting as
collateral for loan applications. They also contribute to the overall financial growth and
sustainability of the SACCO.

Savings Services

Mwizi SACCO is mandated to mobilize savings from its members through different savings
products, primarily the Voluntary Savings Account and the Fixed Deposit Account.

Voluntary Savings Account:

Available to all members interested in opening an account with Mwizi SACCO.

Requires a minimum initial deposit of UGX 25,000 and fulfillment of other membership
requirements.

Members must maintain a minimum balance of UGX 10,000 for individuals, UGX 5,000 for
a passbook, and UGX 10,000 for shares.

This account does not attract any interest.

Members can withdraw cash directly from the counter without any withdrawal charges.

1.7 Sources of Funding

Mwizi co-operative savings and credit society Ltd. generates its income from a variety of
sources to ensure sustainable operations and continued support for its members.

Membership fees form a key source of revenue. When a new member joins the SACCO,
they pay a total of UGX 42,000, which covers shares, account maintenance, stationery, and
the membership registration fee.

Another significant source of income is loan returns. The SACCO charges interest on the
loans it provides to members. Standard loans attract an interest rate of 2.5%, while
emergency loans carry a slightly higher rate of 3%. These interest payments contribute
directly to the SACCO’s operating funds and help sustain its financial services.

Share capital is another source of funding. When members open savings or fixed deposit
accounts, a portion of their deposits is allocated as share capital, which strengthens the
SACCO’s financial base. In addition, external loans obtained from other financial institutions

3
provide the SACCO with additional funds to support its daily operations and meet the
borrowing needs of its members.

The SACCO also benefits from grants and donations. These are received from external
donors, including international organizations, and help support special projects, operational
costs, or expansion initiatives.

Finally, penalties and fines levied on members who default on loan repayments contribute to
the SACCO’s income. These penalties not only encourage timely repayments but also
generate additional funds that support the organization’s sustainability.

4
 1.8 MWIZI SACCO: ORGANISATION STRUCTURE

AGM
Supervisory
Vetting
BOARD Committee
Committee
General Manager

Accountant Internal auditor

Credit ICT officer
supervisor
Branch manager
Ass. Accountant
Ass. Credit
officer

Credit office Banking Assistants

Customer Cashiers Support staff

Source: organization profile records (2025)

1.2 Description of each in the organization structure

Annual General Meeting (AGM)

The AGM is the supreme decision-making body of the SACCO. It is composed of all
members and meets at least once a year. The AGM approves policies, elect’s leaders,
receives audited reports, and decides on dividend distribution. It also gives direction on major
issues such as investments, borrowing, and amendments to by-laws.

Vetting Committee:

This committee is responsible for screening and recommending eligible members to serve on
the SACCO’s leadership organs such as the Board, Supervisory Committee, and other
elective positions. They ensure transparency, integrity, and accountability in leadership
selection.

5
Board of Directors

The Board provides overall governance and policy direction. It sets strategic goals, approves
budgets, monitors performance, and ensures compliance with regulations. The Board also
oversees management, protecting the interests of members.

Supervisory Committee

This is an independent oversight body elected by the AGM to monitor and evaluate the
performance of the Board and management. It ensures internal controls, checks financial
practices, and reports directly to the members on matters of accountability.

General Manager

The General Manager is the chief executive officer of the SACCO, responsible for day-to-day
operations. He or she implements Board policies, manages staff, coordinates activities, and
ensures service delivery to members.

Credit Supervisor

The Credit Supervisor oversees the credit department, ensuring that loan applications are
properly assessed, approved, disbursed, and recovered. They enforce credit policies to
minimize risks and improve loan performance.

ICT Officer:

The ICT officer manages the SACCO’s information systems, including computer networks,
databases, and digital banking platforms. They ensure data security, support system users,
and improve service delivery through technology.

Accountant:
The Accountant handles financial records, prepares statements, manages accounts, and
ensures compliance with accounting standards. They also prepare reports for management,
regulators, and members.

Internal Auditor:

6
The Internal Auditor provides independent assurance by evaluating the SACCO’s internal
controls, financial practices, and risk management systems. They report directly to the
Supervisory Committee and AGM to strengthen accountability.

Branch Manager

In multi-branch SACCOs, the Branch Manager oversees operations at the branch level. They
supervise staff, coordinate service delivery, and ensure that members at the branch receive
timely and quality services.

Assistant Accountant

Supports the Accountant in daily tasks such as bookkeeping, reconciliations, preparing

vouchers, and handling member transactions. They ensure smooth financial operations.

Assistant Credit Officer:

Assists the Credit Supervisor in processing loan applications, monitoring repayments, and
advising members on credit products.

Credit Officer

Works directly with members to assess loan applications, verify collateral, and recommend
loans for approval. They also follow up on repayments and provide financial advice to
borrowers.

Customer (Member)

Members are the owners and primary beneficiaries of the SACCO. They save, borrow, and
participate in decision-making. They are also expected to repay loans promptly and uphold
SACCO values.

Banking Assistants

They handle daily transactions at the front office, such as deposits, withdrawals, and
inquiries. They also support cashiers in serving members efficiently.

7
Cashiers:
Cashiers are responsible for handling cash transactions, ensuring accuracy, and maintaining
proper records. They safeguard the SACCO’s funds and serve as the first point of contact for
members.

Support Staff

Includes office attendants, cleaners, and messengers. They provide administrative and
logistical support, ensuring a clean, safe, and well-organized working environment.

8
 CHAPTER TWO

MANAGEMENT OF INTERNSHIP EXERCISE

2.0 Introduction

This chapter discusses how the internship was organized and managed to ensure a meaningful
and productive learning experience. It highlights the structure of placement, the role of the
host organization, the responsibilities of the immediate and university supervisors, and the
duties of the student. Understanding this framework demonstrates how the internship bridged
theoretical knowledge from the classroom with practical, real-world application.

2.1 Organization and Its Role to intern

Mwizi Co-operative Savings and Credit Society Ltd. (Mwizi SACCO) is a reputable financial
institution dedicated to serving individuals, businesses, and organizations through a variety of
financial services. Established with a mission to promote financial inclusion and economic
empowerment, Mwizi SACCO continues to play a vital role in transforming lives within its
community and beyond.

One of the key roles of Mwizi SACCO is the provision of financial services. It offers
members access to savings accounts, loans, overdrafts, and investment opportunities. These
services help clients manage their finances responsibly while also supporting personal and
business growth.

The organization also contributes directly to supporting economic development. By

extending credit facilities, Mwizi SACCO fosters entrepreneurship, business expansion, and
job creation, thus boosting the livelihoods of its members and the wider community.

In addition, the SACCO prioritizes promoting financial literacy among its members. Through
training and awareness programs, clients are educated on budgeting, responsible borrowing,
and effective financial management, empowering them to make informed decisions and
achieve financial stability.

Mwizi SACCO is equally committed to ensuring efficient service delivery. Professionalism,

reliability, and timeliness define its operations, thereby strengthening trust and ensuring
member satisfaction.

9
Lastly, the organization actively engages in community development initiatives. By
participating in local projects and outreach programs, Mwizi SACCO demonstrates its
dedication not only to financial empowerment but also to the social and economic well-being
of the communities it serves.

For the intern, this environment provides a unique opportunity to gain practical skills,
observe professional ethics, and learn how financial institutions drive both economic progress
and social transformation.

2.2 Duties of the Placement Department to the Intern

During my internship, I was placed in the Loans Department, a key unit within Mwizi
SACCO responsible for managing and facilitating loan services for members. This
department played a vital role in equipping me with hands-on skills and practical experience
in financial service delivery.

One of its primary functions is loan provision, where the department evaluates applications
and disburses funds to eligible members. As an intern, I gained exposure to the process of
assessing client needs and understanding how loans are structured to meet personal, business,
or emergency purposes.

The department also focuses on credit assessment, which involves reviewing clients’
financial history and repayment capacity. This process helped me understand the importance
of responsible lending and the risk management practices that ensure sustainability in
financial institutions.

Another critical function is loan recovery and follow-up. The department monitors repayment
schedules, follows up on overdue accounts, and provides support to members struggling with
repayment. Through this, I learned how financial institutions maintain loan performance and
support clients in meeting their obligations.

Additionally, the Loans Department provides financial guidance to members. By advising

them on effective loan management, avoiding over-indebtedness, and making informed
financial decisions, I observed how financial literacy is integrated into client services.

10
Lastly, the department is responsible for record-keeping and reporting. Accurate loan records
are maintained, and regular performance reports are prepared for management. This taught
me the value of accountability, accuracy, and transparency in financial reporting.

Overall, the Loans Department not only fulfilled its institutional role but also provided me
with essential learning opportunities, enhancing my knowledge, practical skills, and
professional growth in the field of credit management.

2.3 Role of the Immediate Supervisor

My immediate supervisor, the Operations Manager, played a pivotal role in guiding and
supporting me throughout my internship placement. He closely monitored my performance,
ensuring that I actively participated in daily activities and complied with departmental
procedures.

He also facilitated fieldwork by reviewing my progress, addressing challenges I encountered,

and assigning me to practical tasks that enhanced my learning experience. His mentorship
created an enabling environment where I could apply theoretical knowledge to real-life work
situations.

In addition, my supervisor provided report guidance by advising me on how to structure and

present my observations effectively in this internship report. His constructive feedback
sharpened my analytical and documentation skills, which are essential in professional
practice.

3.5 Role of the University Supervisor

The university supervisor played an equally significant role in ensuring that my internship
experience was structured, purposeful, and academically enriching. He guided me in aligning
the internship with my academic objectives and professional growth.

One of his key responsibilities was developing learning agreements, where he helped me set
clear objectives and expected outcomes. This ensured that my placement remained relevant to
my academic program and contributed to my skill development.

11
He also facilitated communication between me and the host organization, helping resolve any
challenges that arose and promoting smooth integration into the workplace.

The supervisor was responsible for monitoring academic progress, reviewing my reports, and
tracking the completion of internship hours. Through this, he ensured that I was on course to
achieve the desired learning outcomes.

He further supervised my work performance in consultation with the on-site supervisor,

ensuring that I carried out assigned duties effectively and adhered to professional standards.

Throughout the placement, he offered guidance and feedback on professional conduct,

workplace behavior, and report writing, which improved both my academic and workplace
skills.

In terms of attendance and scheduling, the supervisor ensured that I completed the internship
within the timeframe set by the university, keeping me accountable to academic
requirements.

Finally, at the end of the internship, he handled grading by evaluating the final report based
on its quality, completeness, and demonstration of learning. This evaluation determined the
academic credit awarded for the internship.

2.5 Responsibilities of the Student

During the internship, I had several key responsibilities that guided my learning, ensured
active participation, and promoted professional development.

Information Gathering.

I collected detailed and accurate information about the organization, its operations, and
processes. This allowed me to produce a comprehensive report that reflected both my
observations and understanding of the institution.

Applying Theoretical Knowledge.

I actively applied concepts and theories learned in the classroom to practical tasks in the
workplace. This bridging of theory and practice helped me understand the real-world
relevance of academic knowledge.

12
Assisting in Tasks.

I supported supervisors in performing assigned departmental duties. This hands-on

involvement provided practical experience and enhanced my technical and professional
skills.

Adhering to Organizational Rules.

I followed all workplace policies, reporting schedules, and professional norms. Observing
these rules ensured smooth integration into the work environment and promoted discipline
and accountability.

Bridging Theory and Practice.

I ensured that academic learning was effectively connected to daily organizational

operations. This helped deepen my understanding of how theoretical principles are
implemented in real-world financial operations.

Attendance and Communication.

I maintained consistent attendance, participated actively in all assigned tasks, and

communicated proactively with supervisors regarding any unavoidable absences or delays.
This demonstrated reliability, professionalism, and responsibility.

13
 FINDINGS AND OBSERVATIONS

3.1 Introduction

This chapter reflects comprehensively on my internship at Mwizi co-operative savings and

credit society Ltd. It outlines the responsibilities and tasks I undertook, the skills and
experiences gained, the practical application of classroom knowledge, my contributions to the
organization, and the challenges encountered along with strategies used to address them.

3.2 Activities Assigned During the Internship

Activities Assigned During the Internship

Activity Description

Guiding Clients in Loan Applications Assisted clients in filling loan forms, clarified required
documents, and explained the loan process.

Assisting with Account Opening Helped new clients open individual, joint, and fixed
deposit accounts, verified documents, and entered data
into the system.

Customer Service and Transaction Handled deposits, withdrawals, and other transactions
Support while resolving client inquiries.

Participation in Staff Meetings Observed and engaged in staff meetings, learning

decision-making and departmental collaboration.

Record Keeping and Filing Organized client files, loan records, and administrative
documents.

Marketing and Communication Assisted in promoting services through flyers, social

Support media, and website updates.

3.3 Knowledge, Experience, and Skills Gained

During my internship at Mwizi co-operative savings and credit society Ltd. SACCO, I
acquired a combination of knowledge, practical experience, and professional skills that are
essential for a career in the financial sector. The following subsections detail these gains.
14
3.3.1 Knowledge Gained

The internship exposed me to both operational and managerial aspects of running a

microfinance institution.

Understanding of Operations

I learned how the daily functions of a microfinance institution such as loan processing,
deposits, withdrawals, and repayment tracking are coordinated to achieve organizational
goals. This knowledge gave me insight into workflow efficiency and operational planning.

Customer Service Protocols

I developed an understanding of professional client interaction, which includes active

listening, clear communication, confidentiality, and problem resolution. These protocols are
vital for maintaining client trust and satisfaction.

Documentation and Compliance

I became familiar with critical compliance processes, such as KYC (Know Your Customer)
procedures, anti-money laundering policies, and internal controls. These procedures ensure
that both clients and the institution are protected from financial and legal risks.

Teamwork and Organizational Structure

I observed how interdepartmental coordination contributes to operational efficiency, smooth

service delivery, and a positive organizational culture. Understanding organizational
dynamics helped me appreciate the role of collaboration in achieving institutional objectives.

Marketing and Communication Strategies

I learned how institutions use digital platforms, community outreach, and promotional
campaigns to attract and retain clients. This provided insight into the strategic role of
marketing in financial services.

Application of Theoretical Concepts

I was able to apply knowledge from courses such as financial management, business
communication, and customer relationship management to practical tasks, bridging the gap
between classroom learning and real-world application.

3.3.2 Experience Gained

15
The hands-on nature of the internship allowed me to gain practical experience in
several areas.

Client Interaction. I regularly explained loan procedures, assisted clients with account
opening, and guided them through financial transactions. This strengthened my interpersonal
and communication skills while building confidence in handling diverse client needs.

Operational Exposure

gained direct experience with tasks such as loan documentation, transaction posting, and
account updates. This i I mproved my understanding of workflow management and practical
banking operations.

Observation of Institutional Culture

By observing colleagues, I learned how workplace discipline, punctuality, and teamwork

influence service delivery and overall organizational success.

Adaptation to Professional Demands

Working under supervision, meeting deadlines, and managing multiple responsibilities

enhanced my adaptability, time management, and ability to prioritize tasks efficiently.

Exposure to Marketing Activities

Participation in creating promotional materials, social media posts, and client recruitment
initiatives provided practical insights into marketing and client engagement within a financial
institution.

During my internship at Mwizi Co-operative Savings and Credit Society ltd.,.SACCO, active
participation in both operational and client-focused tasks allowed me to acquire a wide range
of technical and professional skills crucial for a successful career in the financial sector.

Communication Skills. I developed the ability to explain complex financial procedures and
concepts in a clear and understandable manner. This included guiding clients through loan
applications, account opening processes, and other banking operations. The experience
enhanced my capacity to convey information effectively, adjust my communication style to
suit different audiences, and ensure client understanding.

16
Customer Service Skills

Engaging directly with clients improved my patience, active listening, and problem-solving
abilities. I learned to respond promptly to inquiries, resolve issues efficiently, and provide
professional, client-centered service skills essential for building trust, maintaining client
satisfaction, and fostering long-term relationships.

Record-Keeping and Organizational Skills

Managing client files, loan documents, and transaction records taught me the importance of
accuracy, systematic organization, and attention to detail. I understood how well-maintained
records support operational efficiency, ensure regulatory compliance, and facilitate easy
retrieval of information when needed.

Teamwork and Collaboration.

Working alongside colleagues from different departments highlighted the value of diverse
perspectives and collaborative effort. I learned to coordinate tasks effectively, contribute
meaningfully to team objectives, and appreciate how teamwork enhances productivity,
service delivery, and overall organizational performance.

Practical Banking Skills.

I gained hands-on experience in essential financial operations, including loan processing,

account management, and transaction handling. This exposure provided a clear understanding
of day-to-day microfinance activities and helped me develop core competencies required in
the banking and financial services sector.

Marketing and Digital Communication.

By assisting with promotional materials, social media content, and client engagement
activities, I acquired practical knowledge of financial marketing. I learned how strategic
communication and outreach can increase institutional visibility, attract new clients, and
strengthen client relationships.

Problem Solving and Critical Thinking.

Encountering unexpected client queries and operational challenges honed my analytical and
decision-making skills. I learned to evaluate situations, identify practical solutions, and
implement them efficiently, ensuring smooth service delivery and client satisfaction.

17
Professionalism and Work Ethics.

The internship reinforced my commitment to punctuality, reliability, accountability, and

ethical conduct. I cultivated a sense of responsibility, learned to respect workplace norms,
and developed behaviors that are essential for long-term success in any professional
environment.

3.5 Relevance of Fieldwork to Theories Learned in Class

The internship at Mwizi Co-operative Savings and Credit Society Ltd. provided an invaluable
opportunity to apply the management and business theories learned in class. The tasks I
undertook were highly relevant, offering practical insight into how theoretical concepts
operate in real-world banking and finance.

The theories of money were particularly applicable. Understanding money as a medium of

exchange, store of value, and unit of account helped me appreciate the importance of accurate
deposits, withdrawals, and loan management. Concepts such as Commodity, Credit, State,
Quantity, and Demand-Supply theories guided my understanding of SACCO operations,
financial products, and members’ trust in money management.

Scientific Management (Frederick Taylor) was reflected in the standardization of tasks,

including organizing client documents and processing loan applications efficiently.
Administrative Management (Henri Fayol) helped me appreciate the principles of planning,
organizing, coordinating, and controlling daily banking operations. Similarly, Bureaucratic
Management (Max Weber) underscored the importance of structured procedures, rules, and
hierarchy, ensuring fairness and smooth operations at the SACCO.

Human Relations theories, including the Hawthorne Effect (Elton Mayo) and insights from
Mary Parker Follett and Douglas McGregor, emphasized the significance of motivation,
teamwork, and leadership. I observed that staff and clients responded positively when efforts
were acknowledged. Understanding Theory X and Theory Y helped me recognize different
employee attitudes while promoting a supportive work environment.

Contingency Management highlighted the need to adapt approaches to specific situations,

such as handling clients with diverse financial needs. Systems Management enabled me to
view the SACCO as an interconnected organization where every department contributes to
achieving organizational goals. Total Quality Management (TQM) emphasized continuous
improvement, accuracy, and efficiency in client services and record keeping, while

18
Management by Objectives (MBO) (Peter Drucker) highlighted the importance of setting
clear and achievable goals for tasks such as completing reports and assisting members.

Other theories, such as Participative Management and Leadership and Motivation Theories
(Maslow, Herzberg, Vroom), reinforced the value of involving staff in decision-making and
understanding the needs of clients and employees to enhance service delivery and
satisfaction.

I applied academic skills in communication, accounting, business ethics, marketing management, and
entrepreneurship, which strengthened my professional interactions with clients, ensured accurate
financial record keeping, promoted SACCO products effectively, and encouraged innovative thinking
to improve operations.

Overall, the fieldwork at Mwizi Co-operative Savings and Credit Society Ltd. provided a practical
platform to apply multiple management and business theories. It enhanced my understanding of
organizational operations, developed my professional skills, and highlighted the strong connection
between classroom learning and real-world banking practices.

3.6 Special Personal Contributions

During my internship at Mwizi Co-operative Savings and Credit Society ltd.,.SACCO, I

made several meaningful contributions that not only supported the institution’s operations but
also enhanced my professional development.

Guiding Clients in Loan Applications.

I assisted clients in accurately completing their loan applications, clarifying required

documentation, and explaining the process. This helped improve the accuracy and efficiency
of loan submissions, reducing delays and errors.

Assisting in Marketing Efforts.

I contributed to promotional activities, including preparing flyers, updating social media

content, and engaging with clients online. These efforts enhanced the SACCO’s visibility and
outreach while promoting its products and services effectively.

Through these activities, I not only strengthened Mwizi Co-operative Savings and Credit
Society ltd.,.SACCO’s operational efficiency and customer engagement but also honed my

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skills in client communication, problem-solving, and practical application of financial
knowledge.

3.7 Challenges Encountered and Solutions Applied

During the internship, I faced several challenges that required adaptability, learning, and
persistence. Overcoming these challenges enhanced my professional competence and
confidence.

Adapting to a New Work Environment. Initially, adjusting to the organizational culture,

workflow, and professional expectations was challenging. I overcame this by observing
colleagues, asking questions when necessary, and actively participating in tasks, which
allowed me to integrate smoothly into the workplace.

Mastering Microfinance Terminologies. Understanding specialized financial and

microfinance terms was initially difficult. I addressed this challenge through detailed note-
taking, personal research, and seeking guidance from supervisors, which significantly
improved my comprehension.

Developing Practical Skills. Acquiring proficiency in tasks such as account management,

loan processing, and client interaction required consistent practice. I overcame this challenge
by regularly practicing the tasks, observing experienced staff, and receiving mentorship,
which enhanced my technical competence.

By confronting and addressing these challenges, I strengthened my adaptability, problem-

solving abilities, and professional skills, preparing me for future roles in the financial sector.

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 CHAPTER FOUR

CONCLUSION AND RECOMMENDATIONS

4.1 Introduction
This chapter presents a personal reflection on my internship at Mwizi Co-operative Savings
and Credit Society Ltd. and provides recommendations aimed at enhancing the internship
experience for students, universities, and host organizations. The insights gained during this
period highlight both the practical skills acquired and potential areas for improving future
internship programs.

4.2 conclusion
4.2.1 Personal Assessment of Mwizi Co-operative Savings and Credit Society Ltd.
I am sincerely grateful for the opportunity to undertake my internship at Mwizi Co-operative
Savings and Credit Society Ltd. This placement provided invaluable exposure to a
professional microfinance environment and allowed me to apply the theoretical knowledge
acquired during my coursework to practical operations.

During the five-week internship, I engaged in a variety of activities, including customer

service, account management, loan appraisal, data entry, and other assigned tasks. These
experiences significantly enhanced my professional and personal development while
providing a comprehensive understanding of how Mwizi Co-operative Savings and Credit
Society Ltd. achieves its operational objectives and delivers financial services to clients.

The internship gave me a deeper appreciation of the institution’s operational processes,

teamwork dynamics, and customer relations practices. Performing tasks both under
supervision and independently strengthened my adaptability, time management skills, and
ability to meet deadlines while adhering to organizational structures.

Additionally, the experience improved my ability to work under pressure, maintain

professional discipline, and stay results-oriented. It also expanded my professional network,
enhanced my competencies, and enriched my curriculum vitae. Overall, this internship was
transformative, fulfilling academic requirements while equipping me with practical skills
essential for a future career in the financial sector.

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4.2.1 Internship Exercise
The internship exercise lasted two months, from June to July 2025, providing the intern with
a practical platform to apply the theories learned in class. During this period, the intern
actively engaged in the daily operations of Mwizi Co-operative Savings and Credit Society
Ltd., gaining hands-on experience in financial management, client services, and
organizational processes.

The intern performed tasks such as assisting clients with loan applications, opening accounts,
maintaining records, and participating in staff meetings. These activities allowed the intern to
put into practice concepts from management, finance, and business studies, bridging the gap
between theory and real-world application.

Overall, the internship enabled the intern to enhance professional skills, deepen practical
understanding, and gain valuable insights into organizational functioning, customer
interaction, and workplace best practices, demonstrating the importance of experiential
learning for career readiness in the financial sector

4.3 Recommendations
Internships play a vital role in bridging the gap between academic learning and practical
experience. To fully harness their benefits for students, universities, host organizations, and
interns themselves, deliberate efforts should be made to enhance their design, coordination,
and implementation. The following recommendations are proposed

4.3.1 Recommendations to Mwizi Co-operative Savings and Credit Society Ltd.

Enhanced Supervision for Interns: Provide structured guidance and mentorship to interns,
ensuring they understand tasks clearly and gain meaningful hands-on experience.

Diverse Learning Opportunities: Rotate interns across different departments to expose them
to a range of operations and practical skills.

Feedback Mechanisms: Establish regular feedback sessions to help interns reflect on

performance, improve skills, and align with organizational expectations.

Practical Engagement: Involve interns in real-life projects and decision-making processes to

deepen their understanding of financial services and organizational operations.

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4.3.2 Recommendations to Universities
Curriculum Revision: Allow students to undertake multiple internships during their academic
program, giving interns exposure to diverse work environments and skill sets.

Structured Mentorship Programs: Offer professional guidance, workshops, and networking

opportunities to support interns’ career development.

Partnership Expansion: Strengthen collaborations with a wide range of host organizations,

providing interns with exposure to real-world challenges and best practices.

Monitoring and Evaluation: Track interns’ progress systematically to ensure learning

objectives are met and practical experience aligns with theoretical knowledge.

These recommendations aim to maximize the value of internships for the intern, ensuring
they acquire both practical skills and professional competencies that enhance employability
and career readiness.

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 APPENDIX I. WEEK INTERNSHIP WORK PLAN

Week Activity Lesson Learned

1 Reporting & Orientation / Public Learned organizational culture, workplace
Holiday expectations, departmental structure, and
professional conduct; observed Martyr’s Day
protocols.
2 Account Opening & Data Entry / Gained hands-on experience in client onboarding,
Passbook Updates KYC compliance, data entry accuracy, and
maintaining transaction records; observed Eid al-
Adha holiday workflow.
3 Loan Appraisal & File Management Learned to assess collateral, evaluate client
repayment capacity, and organize loan
documentation systematically; understood Heroes’
Day observances and its impact on operations.
4 Loan Application & Maintenance Developed skills in guiding clients through loan
applications, tracking repayments, updating records,
and participating in team meetings; learned
importance of attention to detail and
communication.
5 Loan Recovery & Installment Learned strategies for following up overdue loans,
Scheduling calculating interest, preparing repayment schedules,
and improving client engagement; enhanced
problem-solving and negotiation skills.
6 Transactions, Disbursement & Gained practical experience in loan disbursement,
Record-Keeping voucher management, posting transactions,
reconciling accounts, and updating client passbooks;
reinforced accuracy and financial accountability.
7 Reporting, Analysis & Office Learned report writing, data collection, maintaining
Management reserve books, office organization, and final
transaction review; developed professionalism,
attention to detail, and overall operational
understanding.

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APPENDEX II . MAP OF UGANDA SHOWING MWIZI CO-OPERATIVE
SAVINGS AND CREDIT SOCIETY LTD.IS LOCATED

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