System Requirements Document: E-commerce
Platform Upgrade
Document Information
Project: E-commerce Platform Modernization
Version: 1.0
Date: September 17, 2025
Author: Technical Architecture Team
Status: Draft for Review
Executive Summary
This document outlines the technical requirements for upgrading our existing e-commerce
platform to support increased traffic, enhanced user experience, and modern security
standards. The upgrade will accommodate 10x current traffic volume and implement cutting-
edge features.
Business Requirements
Functional Requirements
User Management
Multi-factor authentication integration
Social media login options (Google, Facebook, Apple)
Role-based access control with granular permissions
Customer profile management with preference settings
Guest checkout functionality with optional account creation
Product Catalog
Dynamic product filtering and search capabilities
Real-time inventory management across multiple warehouses
Product recommendation engine using machine learning
Bulk product import/export functionality
Multi-language and multi-currency support
Order Processing
Automated order workflow with status tracking
Multiple payment gateway integrations
Subscription and recurring payment handling
Order modification and cancellation features
Automated fraud detection and prevention
Content Management
Drag-and-drop page builder interface
SEO optimization tools and meta tag management
Blog and content publishing system
A/B testing framework for marketing campaigns
Analytics integration and custom reporting
Non-Functional Requirements
Performance Standards
Page load time under 2 seconds for 95% of requests
System availability of 99.9% uptime
Support for 100,000 concurrent users
Database query response time under 100ms
API response time under 500ms
Security Requirements
PCI DSS Level 1 compliance
SSL/TLS encryption for all data transmission
Regular security vulnerability assessments
Data backup and disaster recovery procedures
GDPR and data privacy regulation compliance
Technical Specifications
System Architecture
Frontend Technology Stack
React.js with TypeScript for web application
React Native for mobile applications (iOS/Android)
Progressive Web App (PWA) capabilities
Responsive design for all screen sizes
Accessibility compliance (WCAG 2.1 AA)
Backend Technology Stack
Node.js with Express.js framework
GraphQL API with REST fallback endpoints
Microservices architecture using Docker containers
Redis for caching and session management
Message queue system using RabbitMQ
Database Requirements
PostgreSQL for primary transactional data
MongoDB for product catalog and content management
Elasticsearch for search functionality
Data warehouse integration for analytics
Automated database backup and replication
Cloud Infrastructure
AWS cloud hosting with auto-scaling capabilities
Content Delivery Network (CDN) for global performance
Load balancers for traffic distribution
Container orchestration using Kubernetes
CI/CD pipeline with automated testing and deployment
Integration Requirements
Third-Party Services
Payment processors (Stripe, PayPal, Square)
Shipping carriers (FedEx, UPS, DHL API integration)
Email marketing platform (Mailchimp/SendGrid)
Customer support chat system (Intercom/Zendesk)
Analytics platforms (Google Analytics, Mixpanel)
Internal System Integrations
Customer Relationship Management (CRM) system
Enterprise Resource Planning (ERP) integration
Inventory management system synchronization
Accounting software data exchange
Marketing automation platform connectivity
Hardware and Infrastructure
Minimum Server Requirements
Production Environment
16 CPU cores per application server
64GB RAM per application server
2TB SSD storage with RAID configuration
1Gbps network connectivity
Redundant power supply systems
Database Servers
32 CPU cores for primary database server
128GB RAM with additional caching layer
5TB high-performance SSD storage
Database clustering for high availability
Automated failover and backup systems
Development and Testing Environment
Separate staging environment mirroring production
Automated testing infrastructure
Code version control system (Git)
Continuous integration servers
Performance testing and monitoring tools
Network and Security Infrastructure
Network Requirements
Dedicated private network with VPN access
Firewall configuration with intrusion detection
DDoS protection and traffic filtering
SSL certificate management and renewal
Network monitoring and alerting systems
Backup and Recovery
Daily automated backups to multiple locations
Point-in-time recovery capabilities
Disaster recovery plan with 4-hour RTO
Data retention policy compliance
Regular backup restoration testing
Development Timeline
Phase 1: Planning and Design (Months 1-2)
Detailed technical architecture design
User interface and experience design
Database schema design and optimization
Security framework implementation planning
Development team training and setup
Phase 2: Core Development (Months 3-6)
Backend API development and testing
Frontend application development
Database implementation and migration
Third-party service integrations
Security features implementation
Phase 3: Testing and Optimization (Months 7-8)
Comprehensive system testing
Performance optimization and tuning
User acceptance testing coordination
Security penetration testing
Load testing and scalability validation
Phase 4: Deployment and Launch (Months 9-10)
Production environment setup
Data migration from legacy system
Staff training and documentation
Soft launch with limited user base
Full production launch and monitoring
Quality Assurance
Testing Requirements
Unit testing with 90% code coverage minimum
Integration testing for all system components
End-to-end testing for critical user workflows
Performance testing under peak load conditions
Security testing and vulnerability assessments
Documentation Requirements
Technical documentation for all system components
User manuals and training materials
API documentation with examples
Deployment and maintenance procedures
Troubleshooting guides and FAQs
Success Criteria
Performance Metrics
50% improvement in page load times
99.9% system uptime achievement
Zero data loss during migration process
25% increase in conversion rates
40% reduction in customer support tickets
Business Metrics
Support for 10x current traffic volume
Mobile optimization with 90+ PageSpeed score
PCI compliance certification
SEO improvements with 30% organic traffic increase
Customer satisfaction score above 4.5/5
Document Classification: Confidential
Next Review Date: October 17, 2025
Approval Required: CTO, Project Manager, Security Team
